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PMP Forum - Template


       “April 6, 2004”

“Working with a Global Team”
             Presented by
         “Jerry L Miller”, PMP
• Business Drivers
• Types of Relationships
• Sixteen Hard Truths (Tom Peters)
• Challenges of Global teams
• Measuring Results
• Helpful Tips
• Q&A

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                         Business Drivers
• Reduced Costs
      • Save Company Money
      • Clients Demand it
• Around the Clock Coverage
      • Monitor/Develop systems 24x7
      • Able to Solve Problems 24x7

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           Business Drivers (Cont.)
• High Level of Process Maturity
• Talented/Motivated Individuals

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              Types of Relationships
• Supplier Agreement Management
• Staff Augmentation

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                          Sixteen Hard Truths
                          (From Tom Peters)
From Article by Tom Peters: Sixteen Hard Truths 2/21/2004

1.     "Off-shoring" will continue; the tide cannot be reversed.
2.     Service jobs are a bigger issue than manufacturing jobs, by an
       order of magnitude.
3.     The automation of business processes is as big a
       phenomenon in job shrinkage as off-shoring.
4.     We are in the middle of a once every hundred years' (or so)
       productivity burst -- which is good for us in the long haul.

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                              Sixteen Hard Truths
                   (From Tom Peters) Cont.
5.     Job churn is normal and necessary: The more the better ... long
6.     Americans' "unearned wage advantage" could be erased
       permanently. ("There is no job which is America's God-given
       right anymore." -- Carly Fiorina, Hewlett-Packard)
7.     The wholesale, upscale entry of 2.5 billion people (China, India)
       into the global economy at an accelerating rate is almost
8.     Big Companies are off-shoring/automating almost exclusively in
       pursuit of efficiency and shareholder value enhancement. (This
       is not new or news.)

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            Sixteen Hard Truths (From Tom
                              Peters) Cont.
9.       Big companies do not create jobs, and historically have not.
         (Big companies are not "built to last;" they almost inexorably
         are "built to decline.")
10.      Job creation is entrepreneurially led, especially by a small
         number of "start-ups" that become growth companies
         (Microsoft, Amgen et al.); hence entrepreneurial incentives
         including low capital gains taxes, high R&D supports are a top
11.      Primary and secondary education must be reformed, in
         particular to underscore creativity and innovation -- the
         mainstays of high-value added products and services.
         Children should be nurtured on risk-taking, with a low
         expectation of corporate cosseting.
12.      Research universities must be vigorously supported.

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                           Sixteen Hard Truths
                    (From Tom Peters) Cont.

13.   National/global protection of intellectual capital is imperative.
14.   All economic progression is a matter of moving up the "value-
      added chain." (This is not "management speak": Think farm to
      factory to R&D lab.)
15.   Worker benefits (health care, re-training credits, pensions)
      should be portable, to induce rather than impede labor
16.   Workers have the ultimate stake. They must "re-imagine"
      themselves -- take the initiative to create useful global skills,
      not imagine that large employers or powerful nations will
      protect them from the current (and future!) labor market

  PMI – Dallas Chapter
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     Challenges of Global teams
• Communications:
      • Language/Accents
      • Time Zone Differences
      • Different Cultures
      • No Face to Face Time
      • Delays for Answering Questions

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                         Challenges (Cont.)
• Team Building
      • Difficult Due to Physical Distance
      • Negative Attitude
• Training

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                         Challenges (Cont.)
                           Change Curve

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                         Measuring Results
• Not an Exact Science
• Measure Cost Savings
      • Direct Costs
      • Indirect Costs

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        Measuring Results (Cont.)
• Productivity
      • Meeting Commitments
      • Consulting Time
• Quality
      • Work Product Reviews
      • New Application Defects

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                         Helpful Tips
• Communication:
      • Set Time Limits/Targets for Responses
      • For Conference Calls:
             • Have Good Connection
             • Encourage Participation
             • Ask for Clarifications
             • Ask for the Point to be Repeated
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                    Helpful Tips (Cont.)
• Solving Cultural Differences:
      • Cultural Diversity Training
      • Understand/Discuss the other Culture

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                    Helpful Tips (Cont.)
• Be Patient
• Keep Communications Open
• Utilize Appropriate Measures

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               What Can Go Wrong?
• Team Morale
• Lower Productivity

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                   Questions ?

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                   Presenter Background
•   Jerry L. Miller, PMP is a project manager in the IT industry. He has over 15 years experience
    in the industry and over 4 years as a project manager. He has been a project manager for both
    development projects as well as production support projects. His Project Management
    Experience covers both Web based/Client Server environments as well as mainframe
    environments. Mr. Miller has been the project manager on two different global teams over the
    past three years, working with team member from Chennai, India. Mr. Miller is currently a
    Metrics and PM SME in his Organization which was recently assessed at CMMI Level 3.
•   Mr. Miller received His project management professional certification from the Project
    Management Institute in 2002.
•   Mr. Miller is based in Plano, Texas. He enjoys bowling, stock car racing, softball, volleyball,
    camping and watching his two children grow.

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