ScALAbLE hEALThcARE by pengxuezhi


2                    Scalable
                                                                                                                                                                                                                               Healthcare                3

    Taking care
    of healThcare
    The healthcare industry is facing an unprecedented period of
    change. The challenge of delivering high-quality care while adhering
    to strict budgets has never been more demanding. Furthermore,
    managing technology has become ever more complex.

    Facing the possible disbandment of primary
    care trusts and strategic health authorities as
                                                      At Scalable, we recognise that healthcare
                                                      professionals need the ideal environment to
                                                                                                        Our team’s day-to-
                                                                                                        day experience                                          neTworking               mobiliTy                           securiTy
    centralised procurement vehicles, hospitals
    need to plan for a future as both foundation
                                                      provide exemplary care for their patients.
                                                      This means the best communication service
                                                                                                        of helping
                                                                                                                                                                DemanDs                  Healthcare professionals           Trusts have obligations to
    trusts and social enterprises. They also face     and infrastructure, secure and safe access to     organisations                                             Migration towards      require access to electronic       the Data Protection Act
    increased private sector competition for          information and the ability to work effectively   gives them a                                              a single, centrally    information from wherever          for all patient data. As the
    clinical services under the government’s ‘any     wherever they may be. It’s an ethos that has      unique insight
    willing provider’ policy. With the annual NHS     made Scalable the IT and telecoms partner of      into the best                                          managed, secure and       they are. Wireless networks        Information Commissioner’s
    budget rising just 0.1% above inflation over      choice for such high-profile organisations as     ways to work more                                    auditable electronic care   are commonplace, but the           Office is now imposing
    the next four years, hospitals need to look at    the London Ambulance Service, Simplyhealth        effectively.
    innovative shared and community services to       and Alder Hey Hospital.                                                                           record for patients and GPs,     advent of devices such as          penalties for data loss and
    survive in what has been described as a ‘new                                                        This brochure has been                         email compliance, Freedom         the iPad and BlackBerry            breaches, CIOs need to
    world’ for the health service.                    Understanding is essential in making an           designed to focus on the six key areas of IT
                                                      informed diagnosis. Which is why Scalable         and telecommunications that we believe can     of Information requests, PACS     PlayBook means that there          make sure all logical security
    With the move to a more locally-led IT            employs a dedicated, highly experienced           help you deliver the care and service your     and other similar applications    are multiple points of access      steps are implemented.
    procurement strategy, CIOs face significant       healthcare team. Their wealth of knowledge        patients and staff demand – while ensuring
    challenges. In order to be competitive, they      and sensitivity to industry-specific concerns     that budgetary requirements are met at         all have considerable impact      which do not necessarily
    need to provide leading-edge infrastructures      make them invaluable to our clients. From         all times.                                     on networks and electronic        share agreed security.             buDgeTary
    for clinical services, as well as improve
    productivity, increase efficiency and reduce
                                                      first meeting through to implementation
                                                      and on to creating strategies for long-term                                                      data storage. Consequently,                                          conTrol
    bureaucracy. Which is where Scalable can          developments, they provide balanced,                                                             networks need to be               improveD                           Keeping within budget has
    really help.                                      independent and considered advice.
                                                                                                                                                       optimised to access them.         communicaTions                     always been important
                                                                                                                                                                                         Whether via central services       – however, in the current
                                                                                                                                                       flexible working                  such as NHS Direct, a              climate, all CIOs face
                                                                                                                                                       NHS flexible working              hospital’s main numbers, or        increasing pressure to reduce
                                                                                                                                                       schemes help retain staff,        bleep and paging systems,          operational costs.
                                                                                                                                                       boost productivity and can        the ability to route calls
                                                                                                                                                       lower costs. The ability to       quickly and effectively to the
                                                                                                                                                       work remotely – at home or in     right destinations is essential.
                                                                                                                                                       clinics via high-speed, secure    Furthermore, as the nature of
                                                                                                                                                       connections – is therefore        communications is changing,
                                                                                                                                                       essential to help deliver care,   hospital staff need to be
                                                                                                                                                       savings and efficiencies.         accessible via voice, video
                                                                                                                                                                                         and data communications.
4               Scalable
                                                                                                                                                                                                                                Healthcare                           5

    At Scalable, we believe that hospital IT infrastructures need       availability                                     The interfaces to the clinical applications   end security tools. Furthermore, we provide      cost efficiency
                                                                        Scalable offers network design optimised to      – whether they are based on the local area    full audit mechanisms to ensure that every       At Scalable, we understand that organisa-
    to be intelligent and capable of delivering all clinical services   deliver 99.999% uptime, with mechanisms          network, a storage network or the web –       organisation understands who, where and          tions need to be sure that any investment
    via a one-wire or one-radio signal model. We are experts            delivering sub-millionth of a second failover    must also be optimised to ensure they have    what is accessing their network at all times.    will not put a strain on subsequent years’
                                                                        and low latency throughput. Combined,            priority over other non-critical traffic.                                                      budgets. Which is why we focus on ways
    in the design of both wired and wireless networks that can          these ensure clinical staff have uninterrupted                                                 simplified management                            to help costs remain controllable.
    boost availability, increase performance and security, while        application access and a platform to support     security                                      For healthcare networks, supporting
                                                                        Voice over IP (VoIP) and video-based             With a mobile workforce accessing the         automation and orchestration is vital.           Using such solutions as network designs
    also driving efficiencies.                                          communication and collaboration.                 network from a wide range of locations and    Making sure the correct service is provided      that embrace virtual chassis technology
                                                                                                                         devices, the scope for security breaches      to the right user profile without an             to reduce power draw, intelligent power
                                                                        performance                                      is significant. The healthcare sector also    administrator’s involvement is key to both       solutions that lower power use over
                                                                        The modern healthcare network must be            needs to address compliance issues for        flexible access and cost reduction. Our          Ethernet, cost-effective lifetime warranty
                                                                        capable of provisioning core services –          connectivity to N3 and the Public Services    healthcare solutions include intelligent tools   schemes and deployment of consistent
                                                                        whether clinical or administrative – to any      Network, and be mindful of global security    such as 802.1x, host and integrity checking,     operating systems, Scalable can ensure
                                                                        network point within the healthcare campus,      parameters such as FIPS (if collaboration     directory-based network access control           budgets are adhered to.
                                                                        or via a remote connection. Scalable ensures     is to take place overseas). Our network       and XML scripting. These are deployed
                                                                        that this is seamless, easy to provision and     solutions utilise leading manufacturers’      alongside industry-leading management
                                                                        cost effective to scale.                         products to provide fully compliant end-to-   and monitoring tools.
6                    Scalable
                                                                                                                                                                                                                                                   Healthcare                             7

    flexible anD
    mobile working
    flexible working                                patients alike. Similarly, it is possible to   files, scans and other                        staff morale and motivation can be       home, or wherever they may be. It is also        high-quality video streams, they reduce
    It is a legal requirement for NHS               track almost anyone or anything within the     crucial documents can                          helped by offering flexible working     an effective tool should clinicians and other    the need for unnecessary travel and simplify
    organisations to offer staff flexible working   confines of the network – meaning that         be shared with others,                           hours and the ability to work from    key workers be unable to work at their           the exchange of important information.
    options. As part of these schemes, users        time-critical equipment, patient samples       while notes can be easily                         home. Not only that, but you         usual location.
    may need access to IT and voice systems         and key personnel can be found quickly         disseminated in a matter of                         can help ensure continuity                                                          Scalable can advise on the perfect
    from remote locations, such as their own        and accurately.                                seconds.                                             of care and increase              Teleworking                                      conferencing solution for your needs.
    homes, clinics, or patients’ residences.                                                                                                             efficiencies.                    For more permanent home workers or               Some of our more advanced solutions
    Providing access to these services for          It’s also an ideal way to avoid duplicate      As these advances move from the                                                        consultants regularly based at other             allow up to 200 people to communicate at
    occasional use, while retaining compliance      orders and ensure stocks are managed           innovative to the ubiquitous, it’s                      Perhaps the easiest            sites, a teleworking solution is ideal. It’s a   any one time. Many combine the benefits
    and security standards, can be a challenge      effectively. Four hospitals in Belfast saved   vital that your organisation receives                    way to implement such         simple plug-and-play solution, providing         of a feature-rich audio conferencing
    for organisations.                              £1.1 million in one year in this way.          the right solution. Making sure that                     schemes is through            full access to voicemail, conferencing and       solution with easy-to-use, intuitive web-
                                                                                                   all devices can work alongside each                       remote access. At a          other features of the office phone system.       conferencing facilities. These enable users
    Scalable provides robust end-to-end             mobile solutions                               other, that your users have the right                     basic level, this is a way                                                    to enhance a conference call or meeting
    solutions for secure remote access. This        Mobile telephony is part of the very           device for their needs and that they can                   of connecting a user to     Using an IP telephone – or softphone             through the use of shared documents,
    includes two-factor authentication overlays,    fabric of daily life, but it can do more       be used without service interruption is                    the site server, allowing   installed on a laptop – users are able           presentations, chat and video.
    N3 smartcard integrations and Public            than simply keep your staff in constant        key. Just as every patient is different, so                them to use their           to work from anywhere with an Internet
    Services Network multi-layer encryption.        contact. Research suggests that mobile         every organisation has its own unique                      desktop, documents          connection. This gives these workers the         The advantages of having your own
    These solutions extend to web-based             email provides a 30% boost in efficiency –     requirements – which is why Scalable will                  and email in the same       access they need to operate at the same          conference solution over traditional
    applications, laptop or fixed PC users,         improving productivity by an hour a day.       match your fixed or wired network to the                   way they do in the          level of efficiency as if they were on the       outsourced conferencing services include
    smartphone users and fixed-phone home           For the healthcare industry its benefits       mobile solution you need to deliver the                    office. This is managed     hospital campus. It can also help reduce         improved control and management, ease
    workers. We securely provide the clinical       are even more far-reaching.                    care your patients require.                               over a highly resilient      costs by routing all their calls through the     of use and virtually cost-free running
    work tools for consistent or occasional use.                                                                                                            network, ensuring that        telephone system and the Internet, so they       and maintenance.
                                                    Access to patient records and schedules        remote access                                           sensitive data is secure at    are not subject to variable charges.
    wireless networking                             at the touch of a button reduces               Non-patient-facing and back-office                     all times.
    Mobile working not only improves efficiency     administration time, as well as providing      staff provide crucial support for                                                      conferencing solutions
    and productivity, it also revolutionises        a more patient-focused approach. Instant       their colleagues – and improving                    This access method can             Video and audio conferencing are viable
    the way a healthcare facility is managed.       messaging can improve response times and       their working experience                          also be used for medical staff,      and increasingly important tools in the
    Wireless networking provides significant        communication between specialists and          can pay dividends for any                        giving them the option to catch       healthcare industry. From simple pin-code
    time savings, benefiting nurses, staff and      other colleagues. Using tablet computing,      organisation. Maintaining                        up on essential paperwork from        access solutions to a virtual conference or
8                     Scalable
                                                                                                                                                                                                                                                                  Healthcare                                 9

    ip telephony                                      phone- and web-based appointment access,         resources – which can lead to a marked           SIP trunking provides business-class voice        unified communications                          The flexibility of unified communications
    With effective communication – both               automated reminders, and pre-registration        downturn in DNA rates.                           services, allowing full PSTN and inter-site       Fully unified communications is an ever-        also helps in moving from traditional paper
    internally and externally – an absolute           over the Internet can reduce patient                                                              connectivity to terminate voice calls, ensuring   more important way of keeping everyone          charts to electronic medical records (EMRs)
    necessity for all healthcare organisations,       waiting time and decrease administrative         Scalable can advise on the best way to           the best possible voice quality and resilience.   from clinicians to clerical staff in touch.     accessed on mobile devices. This allows
    how your telephones are provisioned is of         staff’s workload. The net result of which        automate your answering service, whether         Scalable offers a complete end-to-end             Communications – voice, email, mobility,        clinical staff to find patient information
    vital importance. Traditional, or ‘legacy’,       is substantial cost savings and improved         by using interactive voice response (IVR)        solution, comprising SIP voice channels, DDI      conferencing, applications and more – can       quickly and easily, without breaking stride.
    telephone systems are fast becoming unfit         efficiency in the delivery of health services.   technology or simple call menus. Adapting        numbers and associated calling features,          be integrated and synchronised, so that         Aside from flexibility and cost savings, unified
    for purpose: expensive to run, difficult to                                                        the solutions used by the vast majority of       as well as IP connectivity, Session Border        everyone in the organisation can be kept        communications also offers real scalability.
    upgrade, and complex to maintain. For this        Unified voice, video and data communi-           contact centres around the word for the          Controller and the required IP-PBX. These         as fully informed as possible.                  The range of platforms and applications can
    reason, the move to IP telephony is now a         cations can also assist with the evaluation      healthcare sector provides a more focused,       are supported by availability and voice                                                           be combined, implemented and deployed
    matter of urgency for everyone – especially       and treatment of patients through remote         more personal and more accurate service          quality-of-service guarantees – all through       Single-number access for multiple devices –     to suit your immediate needs and budget –
    to ensure critical 999 and non-critical enquiry   diagnostics and shared video images,             for every caller.                                one point of contact.                             desktop phone, mobile, laptop, etc – allows     these can then be expanded or contracted
    calls are dealt with effectively.                 coupled with secure access to electronic                                                                                                            colleagues to be easily contactable wherever    as needs dictate.
                                                      medical records whilst on the move.              Alongside other automation services,             SIP is a great disaster recovery option at        they may be, enabling the kind of immediate
    IP telephony offers a huge array of user                                                           these solutions can make a real difference       a fraction of the cost of equivalent ISDN         response necessary in critical situations.      In addition, most elements of unified
    benefits, and much wider advantages               Furthermore, the integration of SMS              to the day-to-day running of a healthcare        services (e.g. DDI Dual Parenting). Calls can     All kinds of hardware can be synchronised,      communications can be integrated into
    besides. On a very basic level, these include     notifications with the telephony and             organisation. Already applied in many acute      be load-balanced across multiple locations        meaning that your staff are all constantly      your IT infrastructure with little expense and
    a better quality of service, easier-to-use        booking systems can reduce the amount            and primary care trusts, GP consortia,           to maximise the uptime on your telephony.         updated and capable of answering in             without costly, time-consuming training –
    interfaces and increased menu options.            of do-not-attend (DNA) appointments. DNA         foundation trusts and private clinics,           Furthermore, SIP provides ISDN line               whatever manner suits best.                     ideal for healthcare professionals who cannot
    But it is the advanced applications where         appointments were estimated by the NHS           automated voice services are proven to lower     rationalisation options and can reduce the                                                        afford downtime on the job. The management
    healthcare professionals can really see the       Information Centre in 2010 to be costing         costs, improve service and bolster efficiency.   number of PBXs needed, while retaining full       With unified communication, voice               and end-user interfaces are highly intuitive
    difference.                                       the service around £600m a year.                                                                  control of the associated numbers.                messages can be converted to text (or vice      and quickly mastered. Moreover, return on
                                                                                                       sip trunking                                                                                       versa); immediate presence information          investment potential is excellent, as is the
    Applications like unified communications,         automation and speech services                   A further development from IP telephony,         Utilising Scalable’s SIP solution provides        on colleagues is visible; calls from specific   total cost of ownership.
    presence and availability, and hot-desking        Using automated speech services can              SIP trunking is widely considered to be          a highly resilient IP-based alternative to        numbers can be blocked or allowed, ensuring
    provide significant improvements in user          radically improve patient experience and         the future of fixed-line telephony. For the      ISDN 30, through one supplier. Some of our        vital calls can be made or taken no matter
    productivity. They facilitate collaboration,      support, as well as reduce administration        specific needs of the healthcare industry,       clients have already experienced over a 50%       what the situation.
    access to centralised expertise and give          time. In most cases, the simple reduction in     SIP offers a raft of benefits, such as line      saving in their opex spend, and considerably
    hospitals the ability to manage a dispersed       call volumes going through a switchboard         rationalisation, ease of use and increased       reduced time spent on administration.
    community GP support model. Tools for             shows a significant saving in time and           disaster recovery options.
10     Scalable
                                                 Healthcare                         11

                  The way people access information has changed
                  considerably in the last decade – as have the risks. Security
                  needs to not only guard against hackers attempting to break
                  computer password codes or initiate DDOS attacks, but also
                  defend the network from worms and viruses from outside
                  and from within the corporate network.

                  With the increasing diversity of data access devices,
                  organisations are under ever more pressure to provide
                  secure entry to the network, while optimising productivity.
                  This means that variable levels of security are needed, from
                  guest usage to clinicians who need 24/7 access to sensitive
                  web applications. This can be set at administrator level and
                  gives every organisation the control it needs.

                  Our solutions can help your company prevent security
                  incidents from happening in the first place and cost-
                  effectively protect your organisation and its assets. Working
                  with our preferred security partners, we provide end-to-end
                  security in all the solutions we design, embracing a multi-
                  layered approach and understanding that the biggest threats
                  actually come from within your four walls.

                  intrusion detection prevention
                  Implementing packet inspection on the external and internal
                  network interfaces helps network managers to identify
                  behavioural anomalies and spot early any trends which
                  indicate a security breach. Given the highly sensitive nature
                  of patient records – and the governmental regulations that go
                  with data storage and access – this is a useful first defence
                  against a compromise of your security.

                  network access control
                  Based on machine – laptop, PC or mobile phone – or user
                  profile, our solutions allow personal profiles and virtual
                  networks to be propagated to the specific wired or wireless
                  network port the employee is using. We can also check the
                  integrity of that host machine for virus subscriptions, service
                  packs and software versions before even granting access to
                  the network. This guards against internal virus proliferation
                  as well as giving employees total mobility across the network
                  with full access to their own prohibited data.
12               Scalable
                                                                                                                                                                                                                                             Healthcare                              13

                                                                                                                                                                                                                                     Scalable helps NHS organisations simplify
                                                                                                                                                                                                                                     their datacentre network and reduce the total
                                                                                                                                                                                                                                     cost of ownership (typically 30% opex and
                                                                                                                                                                                                                                     25% capex). The result is easier to manage
                                                                                                                                                                                                                                     and administer networks, accelerated
                                                                                                                                                                                                                                     application deployments and increased
                                                                                                                                                                                                                                     efficiencies in space, power, cooling and
                                                                                                                                                                                                                                     storage management.

                                                                                                                                                                                                                                     efficient datacentres
                                                                                                                                                                                                                                     As the industry moves towards datacentre
                                                                                                                                                                                                                                     consolidation, there are key principles in
                                                                                                                                                                                                                                     datacentre design which Scalable works
                                                                                                                                                                                                                                     towards. These include:

                                                                                                                                                                                                                                     •	 Reduce	the	numbers	of	interfaces	to	allow	
                                                                                                                                                                                                                                       more efficient use of staff.

                                                                                                                                                                                                                                     •	 Increase	electrical	efficiency	–	avoid	
                                                                                                                                                                                                                                       traditional datacentre losses of 21% to
                                                                                                                                                                                                                                       27% of power by utilising virtual chassis
                                                                                                                                                                                                                                       active equipment, cooling and airflow
                                                                                                                                                                                                                                       innovations and by eliminating centralised
                                                                                                                                                                                                                                       UPS and PDU power functions.

                                                                                                                                                                                                                                     •	 Design	the	datacentre	with	automation	
                                                                                                                                                                                                                                       and orchestration in mind. Allow a single
                                                                                                                                                                                                                                       management interface to provision a
                                                                                                                                                                                                                                       user’s secure profile, a virtual server or
                                                                                                                                                                                                                                       application instance based on a security
                                                                                                                                                                                                                                       profile; provision additional SAN or file
                                                                                                                                                                                                                                       storage, or provision an IP phone or
                                                                                                                                                                                                                                       Wireless Access Point with power – all

                                                                                                                                                                                                                                       at a click of a single button.

                                                                                                                                                                                                                                     •	 Ensure	business	critical	applications	

                                                                                                                                                                                                                                       and storage are efficient, available
                                                                                                                                                                                                                                       and optimised. Utilise load balancing,
                                                                                                                                                                                                                                       application-aware firewalling, SSL
                                                                                                                                                                                                                                       offloading, access control and web
                                                                                                                                                                                                                                       acceleration to get the most from a
                                                                                                                                                                                                                                       consolidated datacentre.

     Scalable not only helps         your alternative portal                        can help reduce admin time, increase the         For more complex billing requirements,           The latter is a unique hybrid approach         patient services
                                     Scalable believes that considerable            clarity of telecoms spend and ultimately         we also offer a full Telecoms Expense            that allows clients to offset voice and data   The competitive landscape of the changing
     NHS clients adhere to their     improvements can be made in the accuracy       reduce costs.                                    Management service. This can be tailored         rebate charges against lease payments –        health service, coupled with patient
     budget through better           of telecoms records and the management                                                          to the exact needs of the hospital or trust.     which shortens the lease period or lowers      expectations, means that access to the
                                     of cost information. In our experience, most   Through one easy web-interface, users can        Scalable has extensive experience in this        the lease payments.                            Internet – wherever the patient is – has
     reporting and lower rates       trusts could save an average of £200,000 per   view their bill, with information available 24   area and has helped several clients, including                                                  to become the norm. Add to this the
     and tariffs, but also through   annum by simply maintaining an accurate        hours after calls have been made, run reports    NHS Greater Glasgow and Clyde, to take full      virtualisation                                 responsibility of the trust to secure this
                                     inventory and managed billing service.         based on a wide variety of parameters, and set   control of their telecoms.                       Virtualisation delivers significant cost       access to protect users, and investment
     intelligent ways of lowering                                                   alerts for unauthorised or suspicious usage.                                                      savings; but connecting virtual and physical   in technology is necessary to stay ahead.
     costs. These are just some      For this reason, Scalable healthcare clients                                                    flexible finance                                 devices while managing these resources
                                     have access to Your Alternative Portal – our   Your Alternative Portal also allows users        Scalable recognises that capital budgets         can be a daunting task. Complexity and         Scalable is helping trusts deploy solutions
     of the ways that healthcare     exclusive online billing and management        to raise and log queries or faults, and then     are not always readily available. Which is       cost increase exponentially as more            for patients that add value and improve
     organisations can retain        application. Designed to help organisations    monitor their progress. This key function        why we offer fully flexible finance options.     devices are added. Applying the principles     the patient experience – such as bedside
                                     get the most up-to-date and in-depth           makes the administration of faults much          These include operating and finance leases,      of cloud computing to a network can help       systems, telephony billing and guest access
     control of their outgoings.     telecom spend information possible, it         easier and transparent.                          fully managed services and offset leasing.       organisations overcome such obstacles.         for WiFi.
14     Scalable
                                                                                                                     Healthcare                            15

                  abouT scalable
                                                                                                             service is our culture
                                                                                                             We support the full lifecycle of your
                                                                                                             network. All our services are managed
                                                                                                             through our comprehensive Service
                  At Scalable Communications we put the intelligence into IP                                 Management Application and Network
                                                                                                             Operations Centre. The result is service
                  networks; secure, converged, high performance IP networks                                  of the highest quality. The proof is our
                  that are optimised for you now and provide agility for your                                96% customer retention rate.

                  future. A bold claim? Certainly. But one we can make                                       strength in numbers
                  because we consistently deliver through four key attributes                                In 2010 we recognised we needed
                                                                                                             strong backing to achieve our longer
                  that, together, make us unique.                                                            term ambitions, so we joined the
                                                                                                             Alternative Networks Group. Now we
                                                                                                             benefit from its financial scale, and from
                  ip is our ip                                     best-of-breed is our policy               its complementary product offerings,
                  IP is at the heart of IT and we’re IP experts.   We work with best-of-breed technology,    particularly in voice and mobile solutions.
                  Scalable Communications was founded              not best-of-brand. We don’t want to be
                  in 1997 as an IP networking and security         constrained by one vendor, because        Scalable and the Alternative Group are
                  specialist. IP is our intellectual property.     we want to deliver the best solutions.    financially stable and strategically well-
                  We’ve designed, built and run hundreds of        By building strong relationships with     positioned to give you a competitive
                  IP networks. We understand the technology        a selected partners we get the best       edge. We work hard for our clients, and
                  inside out and can really help you to make       commercial and technical support, which   you can rely upon us to improve the
                  the most your technology estate.                 we can then pass on to you.               effectiveness of your communications.

                  parTnership is key
                  Scalable partners with world-class manufacturers and suppliers to ensure that our clients only
                  get the very best in service and support. We are proud to be associated with these companies
                  and have close strategic links with them all.
t. 0844 742 2010

Scalable Communications plc          LONDON                 NORTH OFFICE
(registered number 3441929)          City Office            Network Operations Centre (NOC)
England & Wales at Chatfield Court   City Tower             Endeavour House, Mercury Park
56 Chatfield Road                    40 Basinghall Street   Wycombe Lane, Wooburn Green
London, SW11 3UL                     London EC2V 5DE        Buckinghamshire HP10 0HH

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