Dr. Carl Rebman
About Treasury Operations Dept.
Zenith Bank has 80 branches
All foreign exchange & treasury
transactions are processed centrally.
Main function: Funds transfer
8 staff – approximately 100 transactions
Use of two programs: Phoenix & SWIFT
A new program to integrate the Phoenix
banking software and SWIFT
Re-engineer the current treasury
Project will required 3 programmers (2
will be hired on a part time basis) and all
of treasury operations staff
Duration is expected to be 6 months
Staff are overwhelmed by the volume of
repetitive tasks. The department has
asked 2 additional staff be employed.
Customers transactions are never
completed on the same day.
Staff are unhappy and customers are
dissatisfied with the poor service.
Create a new program that will cut
out/reduce repetitive task and integrate
Phoenix & SWIFT
Get customers transactions completed
Reduce work time for staff
Project Cost: $95,000.00 (This will be in
Others: Bank may loose up to 30% of
their business with the current situation.
That is an income of about
Customers are satisfied with the level of
service. They retain their business with the
Transactions grow by about 30% -
$187,500.00 income. Bank charge a premium
for the outstanding service
Staff are happier with the job. Turnover is low.
The bank saves about $5,000.00 in
recruitment and training.
Save $95,000.00 on salaries of additional
Measures of Success
All task accomplished in the allotted
Software code working as planned
All transactions processed same day
Staff do not have to work more than
8hours a day.
There is no need to employ additional
staff for the dept.
Probability Cost Risk Total Risk
Implement Success 70% 95,000.00 66,500.00
Failure 30% 282,500.00 84,750.00 151,250.00
Don’t Success 20% 0.00 0.00
Failure 80% 282,500.00 226,000.00 226,000.00