CURRICULUM VITAE ProZ com CAROLINA PEREZ

							                                CAROLINA PEREZ
                              E-MAIL: carolperez2002@yahoo.es  MOBILE: 07597 454 214


PERSONAL INFORMATION

         NATIONALITY: Spanish               DATE OF BIRTH: 29/11/78         MARITAL STATUS: Single

SKILLS

   I have the following language skills:

    Spanish:            Native speaker
    Catalan:            Native speaker
    English:            Fluent
    German:             intermediate level
    Italian:            intermediate level

   I am able to use the Microsoft Office Suite (Excel, Word, Powerpoint and Outlook) at a proficient level

   I have a car and a full driving license

EDUCATION

   I graduated with a degree in Tourism from Escuela Superior de Turismo de Baleares in June 2000

   I passed the COU qualification at the age of 18, which is the equivalent of A-levels in the British education
    system

EXPERIENCE

Café in the Gardens, London - Waitress Feb 09- Apr 09

Sale e Pepe Restaurant, London - Receptionist Sep 08- Nov 08

My duties required tending to the customers in the restaurant and taking their orders over the telephone

ACM Service SLU – Receptionist/ Secretary / Administrative Assistant Dec 07- Aug 08

I was responsible for:
     taking telephone calls and responding to customer and providers’ emails
     placing orders for products and materials using the company purchase system
     raising invoices
     document filing
     typing letters
     meeting clients and providers
     inputting invoices from our providers into the company computer system and Excel spreadsheets
     inputting company invoices into Excel
     other general office duties
Cooperativa de farmaceuticos de Baleares, S.C.L. Receptionist / Secretary Jul 06- Dec 07

I worked as a Receptionist/ Secretary for Cooperativa de farmaceuticos de Baleares, a pharmaceutical company
in Mallorca, where my responsibilities included:
     preparing meetings for managers
     making flight and hotel room reservations for the President and the Manager
     greeting the customers and providers
     raising and inputting invoices onto the company purchase system
     taking client orders by telephone and calling the clients or the providers when requested by the Manager
     managing a busy switchboard.
     other general office duties

Diana Promociones S.A. - Promoter and Image Stewardess May 03- Jul 06

I worked at a commercial centre that provided food and beverages, where my main duties included:
    promoting and selling food and drinks to customers
    tending to the customers needs by, for example, advising them of directions and assisting them with
       anything else that they required

Viajes Marsans - Travel Agent Aug 02- March 03
     advising the customers about the available options for their travels
     making reservations for customers
     raising invoices
     making liquidations of flight and boat tickets
     document filing
     inputting invoices onto the company purchase system

Viajes Ibermar - Travel Agent Dec 01- Aug 02
     advising the customers about the available options for their travels
     making reservations for customers
     raising invoices
     making liquidations of flight and boat tickets
     document filing

Viajes Halcon - Travel Agent Nov 00- Jun 01
 advising the customers about the available options for their travels
    making reservations for customers
    raising invoices
    making liquidations of flight and boat tickets
    document filing
    inputting invoices onto the company purchase system

M.V. Estudios de opinion - Translator Jun 00- Nov 00

I was responsible for distributing “quality questionnaires” to customers of the hotel. Once these were returned
to me, I then translated any complaints made by the customers from English, German or Italian into Spanish so
that appropriate action could be taken to tend to the customers’ needs.

Sun Club Hotel - Waitress Jul 99 – Sept 99

Review professor Nov. 97- Jun 99

I was responsible for giving review classes of all the subjects in general to children between 6 and 11 years old.