A. Approval of Agenda of August 19, 2009 by DaronMackey

VIEWS: 16 PAGES: 48

									       “The Tahoe BlueGO Partnership Provides Safe, Friendly, Convenient, and Innovative Transit
                 Solutions, Enhancing the Quality of Life for Our Resort Community.”
                             SOUTH TAHOE AREA TRANSIT AUTHORITY
                      OPERATIONS AND MAINTENANCE COMMITTEE AGENDA
BlueGO Staff Telephone: (775) 589-5284                                                Wednesday, August 19, 2009
John Andoh, Chair                                                                     1:00 PM to 4:00 PM
Rick Angelocci, Vice Chair                                                            Tahoe Regional Planning Agency
                                                                                      (Fremont Room)
www.bluego.org                                                                        128 Market Street
                                                                                      Stateline, NV 89449
_________________________________________________________________________________________________________
This AGENDA contains a brief general description of each item to be considered. The posting of the recommended actions does not
indicate what action may be taken. If comments come to the Committee without prior notice and are not listed on the AGENDA, no
specific answers or response should be expected at this meeting.
Those wishing to address the Committee on any matter for which another opportunity to speak is not provided on the AGENDA but
which is within the jurisdiction of the Committee to resolve may address the Chair during the "PUBLIC COMMENT" portion of the
AGENDA.
Copies of written documentation relating to each item of business on the AGENDA are on file at the BlueGO offices and are available
for public inspection. Information may be obtained by calling (775) 589-5284, TDD/TTY 711, or at our web site: www.bluego.org
I.      CALL TO ORDER
II.     ROLL CALL
III.    GENERAL MATTERS
       A. Approval of Agenda of August 19, 2009
IV.     PUBLIC COMMENTS
        Anyone wishing to address the Committee on any matter for which another opportunity to speak is not provided on the agenda,
        and which is within the jurisdiction of the Committee to resolve, is requested address the Chair to be heard. When called upon,
        each speaker should address the President and then upon acknowledgement from the Chair, state his/her name, and address
        for the record. Each speaker is limited to five (5) minutes. The Committee can not take any action on matters brought up during
        public comments.
V.      CONSENT CALENDAR - NONE
        Items listed on the Consent Calendar are considered routine and will be enacted, approved or adopted by one motion unless a
        request for removal or explanation is received from a Committee Member, staff or member of the public. Items removed from the
        Consent Calendar shall be considered immediately following the adoption of the Consent Calendar.
VI.     DISCUSSION MATTERS
       A. BlueGO Service Reductions Proposals for Sunday, September 6, 2009
       B. Group Rate Establishment and Charter Service Policies and Protocols
VII. COMMITTEE MEMBER COMMENTS
VIII. ADJOURNMENT – Next Meeting, To Be Determined By the Committee

     In accordance with the Americans with Disabilities Act, if you require special assistance to participate in this meeting, please
contact BlueGO staff at (775) 589-5284 (voice) or 711 (TDD/TTY) or email jandoh@trpa.org.

In consideration of those with multiple chemical sensitivities or other environmental illness, it is requested that you refrain from wearing
scented products and that all cellular phone are turned off. The Chair hereby certifies that this agenda has been posted in accordance
with the requirements of the California Government Code and the Nevada Revised Statutes at the Tahoe Regional Planning Agency
Offices, South Y Transit Station, Kingsbury Transit Center, Stateline Transit Center and online at www.bluego.org. All members of the
public are invited and encourage to participate at the Operations and Maintenance Committee meeting.




                        South Tahoe Area Transit Authority Operations & Maintenance Committee
       Anna Hastie/Harveys Lake Tahoe                                     Stacy Dingman/Lakeside Inn & Casino
       Rick Angelocci/City of South Lake Tahoe                                 Russ Nygaard/El Dorado County
       Alfred Knotts/Tahoe Transportation District                 Nick Haven/Tahoe Regional Planning Agency
       Travis Lee/Douglas County                                               Dan Garrison/The Ridge Resorts
       Casey Blann/Heavenly Lake Tahoe                                                John Andoh/STATA Staff
                                                                                                   1




South Tahoe Area Transit Authority – 128 Market Street, Suite 3-F Stateline, NV, 89449
                  Mailing: PO BOX 499, Zephyr Cove, NV 89448
    Telephone: (775) 589-5284 - FAX: (775) 588-0917 – Website: www.bluego.org

                      Discussion Items For The
         Operations and Maintenance Committee Consideration
 A. Proposed BlueGO Service Reductions
    Due to a reduction in anticipated revenues received and the need for a cash reserve, the
    South Tahoe Area Transit Authority (STATA) has proposed additional service reductions to
    the BlueGO transit system. STATA has incurred higher than anticipated costs related to
    transit operations due to the transition of transit services from Area Transit Management,
    Inc to MV Transportation, Inc and awaiting reimbursement revenues from Nevada
    Department of Transportation (NDOT), TTD, TRPA and Caltrans. It has also been reported
    that Local Transportation Fund in El Dorado County is down another 10% by the El Dorado
    County Auditor-Controller’s Office. In addition, STATA does not have a cash reserve and
    is unable to pay large expenses. A large majority of STATA's expenses are related to
    transit operations. A large majority of our revenues comes to STATA in arrears after the
    expense has been made. In order to get ahead of the cash, and to build a reserve, STATA
    needs to reduce expenses, which includes additional service reductions.

     BlueGO presently operates a demand responsive service, seven ski shuttle routes, two
     express routes, one trolley fixed route, one fixed route and seven neighborhood shuttle
     routes for a total of 18 routes in the system.

     Staff analyzed the performance of the routes based on the STATA Board of Directors
     adopted performance measures for monitoring BlueGO routes. As a result of this review,
     staff determined that there are several routes that have too many operating hours and low
     passenger per hour counts. Staff collberated with STATA and MV Transportation, inc
     regarding the proposed recommended service reductions.

     Staff is also proposing fare modifications including the reduction of the BlueGO Day
     GOPass for all fare categories and the reinstution of transfers for one trip within 30 minutes
     on another route since the BlueGO transit system operates on a hub and spoke system
     which requires some users to transfer to get to their final destination.

     Staff conducted public outreach to ensure that all riders affected were aware of the
     proposed changes. Flyers were posted on buses, online at www.bluego.org, in the Tahoe
     Daily Tribune and collaborated with MV Transportation, STATA’s contractor. The STATA
     Board of Directors also held a public hearing on the matter. Passengers also had the
     opportunity to send comments via telephone, email, fax to the BlueGO Transit
     Administrator. Finally, staff consulted with the BlueGO Transit Advisory Committee, which
     consists of members that ride BlueGO routes and represent the senior, youth, special
     needs and disabled community for advise and recommendations on the proposed
     changes.


                   South Tahoe Area Transit Authority Operations & Maintenance Committee
  Anna Hastie/Harveys Lake Tahoe                                     Stacy Dingman/Lakeside Inn & Casino
  Rick Angelocci/City of South Lake Tahoe                                 Russ Nygaard/El Dorado County
  Alfred Knotts/Tahoe Transportation District                 Nick Haven/Tahoe Regional Planning Agency
  Travis Lee/Douglas County                                               Dan Garrison/The Ridge Resorts
  Casey Blann/Heavenly Lake Tahoe                                                John Andoh/STATA Staff
                                                                                                 2
   Attached is a list of proposed service reductions that would take effect Sunday, September
   6, 2009. This list was derived from review of ridership by route and surveying individual
   trips that have low ridership. These trips or routes have less than 3 passengers per trip or
   hour. Staff is proposing an aggressive timeline to implement these service reductions by
   September 6, 2009. The timeline is presented below:

       1.   Operations and Maintenance Committee Review – Wednesday, August 19, 2009
       2.   BlueGO Transit Advisory Committee Review – Monday, August 31, 2009
       3.   Public Outreach Begins – Thursday, August 20, 2009
       4.   Public Outreach Concludes – Friday, August 28, 2009
       5.   Public Hearing at the STATA Board of Directors – Friday, August 28. 2009
       6.   Public Hearing at South Lake Tahoe City Council – Tuesday, September 1, 2009
       7.   Implementation – Sunday, September 6, 2009

   There will be a reduction in hours from approximately 79,000 to 64,600.

   Staff also is recommending the reduction of hours that the South Y Transit Station is open
   from 9 hours per day to 4 hours per day during the spring and fall months which will yield
   an estimate savings of $5,000.

   Attachments include: STATA Transit Standards, Ridership Data – November 2008 to
   December 2008, BlueGO System Map, Proposed Service Changes, Service Changes
   Comments from MV Transportation Staff and Riders.

   Action: To discuss the proposed list of service reductions for public outreach and
   to recommend such list after public outreach to the Board of Directors as a public
   hearing to help improve STATA’s cash flow position.

B. Group Rate Establishment and Charter Service Policies and Protocols
    The STATA Board of Directors approved a charter service policy in June 2008 at the rate
    of $80.00 per operating hour as long as the charter request meets the requirements as
    defined by the Federal Transit Administration (FTA). There have been many requests
    that may be viewed as “borderline” charter that requires discussion. These include
    wedding trips, special event shuttles and group trips.

     Any of the following features may be characteristic of charter service as defined by the
     FTA under 49 CFR 604.3(c):

   1. Transportation provided by STATA at the request of a third party.
         o A third party pays the transit provider a negotiated price for the group, or
         o Any fares charged to individual members of the group are collected by a third
            party, or
         o The service is not part of STATA's regularly scheduled service, or is offered for
            a limited period of time, or
         o A third party determines the origin and destination of the trip as well as
            scheduling

   2. Transportation provided by STATA to the public for events or functions that occur on an
      irregular basis or for a limited duration
          • A premium fare is charged that is greater than the usual or customary fixed
              route fare, or
          • The service is paid for in whole or in part by a third party.
                 South Tahoe Area Transit Authority Operations & Maintenance Committee
Anna Hastie/Harveys Lake Tahoe                                     Stacy Dingman/Lakeside Inn & Casino
Rick Angelocci/City of South Lake Tahoe                                 Russ Nygaard/El Dorado County
Alfred Knotts/Tahoe Transportation District                 Nick Haven/Tahoe Regional Planning Agency
Travis Lee/Douglas County                                               Dan Garrison/The Ridge Resorts
Casey Blann/Heavenly Lake Tahoe                                                John Andoh/STATA Staff
                                                                                                 3
     The Board of Directors discussed consideration of a special group rate for passengers
     that use BlueGO OnCall to encourage large groups to use the service at its last meeting
     in August. Such a rate can be established provided that the rate is available to all and is
     applicable to the entire transit system.

     Examples include: the Riverside Transit Agency has a program called the Buddy Fare,
     which allows 2 to 10 people in the same group ride its Dial-a-Ride service for $3.00 for
     the entire group each way, provided that the group starts their trip at one location and
     ends their trip at the same location. The San Diego Metropolitan Transit System has
     various programs such as a Group Day Pass program, where the more day passes sold,
     the steeper the discount up to 25% off the regular day pass fare. The discount starts at
     100 passes sold. Another program that they have is the Classroom Day Pass group rate
     for 15 or more people at a cost of $1.50 per day pass. Finally, they have friends ride free
     with a paying passenger on holidays and on weekends two children 12 and under can
     ride free with a fare paying passenger 18 years old or older. The Santa Clara Valley
     Transportation Authority has a convention pass program that sells day passes at 25% off
     the regular price to groups 100 or more with multiple day pass options (1, 3 and 5).

     Groups may use BlueGO OnCall provided that they follow the rules and regulations of
     BlueGO OnCall. A present policy which group trips can take advantage of include
     Subscription Service which is the practice of providing repetitive trips over an extended
     time without the passenger calling to request each trip. Typically, subscription service is
     provided for trips to work, work training, education, specialized medical care, or other
     regular travel needs. According to ADA guidelines subscription service may not absorb
     more than 50% of the trips available on a given day.

     Normally, BlueGO OnCall trips can be scheduled 60 minutes to seven days in advance.
     General public trips must be taken on fixed routes unless traveling in an area where no
     BlueGO service is available. This may require a change in policy, should the committee
     elect to allow groups use BlueGO OnCall for trips.

    Attachments include: Charter Policy and Charter Policy Presentation.

    Action: To discuss charter and special event trips and the development of a group
    rate that could be applicable to BlueGO and BlueGO OnCall.




                 South Tahoe Area Transit Authority Operations & Maintenance Committee
Anna Hastie/Harveys Lake Tahoe                                     Stacy Dingman/Lakeside Inn & Casino
Rick Angelocci/City of South Lake Tahoe                                 Russ Nygaard/El Dorado County
Alfred Knotts/Tahoe Transportation District                 Nick Haven/Tahoe Regional Planning Agency
Travis Lee/Douglas County                                               Dan Garrison/The Ridge Resorts
Casey Blann/Heavenly Lake Tahoe                                                John Andoh/STATA Staff
                                                Proposed BlueGO Service Reductions - Effective Sunday, September 6, 2009 - Option A
                                                                                                                                                                                       4
                                                                                                                                                                              Estimated
  Route               Where does the Route Go?                                            Proposed Change                                     Estimated Costs Savings       Number Hours
                                                                                                                                                                             Eliminated
             Express service from Gardnerville to Stateline
                                                            Eliminate 6:30 pm trip from Stateline Transit Center
             Transit Center via State Route 207 and
   20X                                                      Eliminate 12:15 am trip from Stateline Transit Center                         $                   (20,313.93)          (637.00)
             Stateline casinos with one trip to The Ridge
                                                            Eliminate 5:45 am trip from Gardnerville
             Resorts
                                                                Monday-Friday, eliminate 6:30 pm trip from Stateline Transit Center and
                                                                add 2:30 pm trip from Stateline Transit Center by converting deadhead
             Express service from Carson City from              trip to revenue trip from interlined 22
   21X       Stateline Transit Center via US Highway 50         On Saturday and Sundays, eliminate 5:30 am trip from Stateline Transit $                      (24,614.62)          (771.86)
             and Stateline casinos (stops on the street)        Center, 6:35 am trip from Carson City, 6:30 pm trip from Stateline
                                                                Transit Center and add 2:30 pm trip from Stateline Transit Center by
                                                                converting deadhead trip to revenue trip from interlined 22

             Service from Stateline Transit Center to           Interline with Route 23 between 9:30 am and 3:00 pm seven days a
    22       Zephyr Cove – George Whittell High School          week in the Spring and the Fall, which will yield a 2 hour service span   $                   (10,470.12)          (328.32)
             via US Highway 50 & Stateline casinos              on this route between Stateline Transit Center and Zephyr Cove

                                                          Interline with Route 22 between 10:10 am and 3:10 pm seven days a
             Service from Stateline Transit Center to The
                                                          week in the Spring and the Fall, which will yield a 2 hour service span
             Ridge Resorts via Stateline casinos,
    23                                                    on this route between Stateline Transit Center and The Ridge Resorts            $                   (23,509.31)          (737.20)
             Lakeshore Boulevard, Stateline Avenue, State
                                                          Eliminate the 11:10 pm (Sunday-Thursday) and 12:10 am (Friday &
             Route 207 and Tramway Drive
                                                          Saturday) trips in the Spring and the Fall

             Service from South Y Transit Station to
             Tahoma via State Route 89 and US Forest
    30                                                      No Changes                                                                    $                             -              -
             Service facilities such as Camp Richardson
             Resort, Baldwin Beach and Tallic Historic Site
                                                                Operate every 45 minutes between 7:15 am and 6:44 pm, Monday-
                                                                Friday
             Service from South Y Transit Station to            Operate every 45 minutes between 9:30 am and 5:59 pm, Saturday &
             Meyers, Lake Tahoe Community College via           Sunday
    40                                                                                                                                $                       21,422.11            671.75
             North Upper Truckee Road, Pioneer Trail and        Last trips from South Y Transit Station on request if passengers are
             US Highway 50                                      waiting or on board the bus and would continue until Meyers
                                                                Reroute from South Y Transit Station via US Highway 50, D Street and
                                                                Tata Lane to normal route
                                                                Last trip everyday from South Y Transit Station will be 10:45 pm and
             Service between South Y Transit Station and
                                                                from the Casinos will be 11:15 pm
    50       Kingsbury Transit Center via US Highway 50,                                                                              $                     (182,745.65)         (5,730.50)
                                                                30 minute service all day, seven days a week
             Stateline Transit Center via Stateline casinos
                                                                Eliminate 5:45 am trip
                                                                Eliminate route. Combine service to Lake Tahoe Airport and Julie Lane
             Service in the South Y area, starting at South
                                                                with Route 52, combine service to Gardner Mountain area with Route
             Y Transit Station with service to Lake Tahoe
    51                                                          55                                                                    $                       (75,866.31)        (2,379.00)
             Airport, South Tahoe High School, Julie Lane
                                                                Service to Tahoe Keys and Tahoe Island area will be via BlueGO
             area, Tahoe Keys and Garner Mountain area
                                                                OnCall
             Service starting at South Y Transit Station
                                                                Change frequency to every 60 minutes - seven days a week
             serving the Sierra Tract, Bijou, Al Tahoe
                                                                Extend service to Lake Tahoe Airport and F Street/Julie Lane Areas
    52       areas, Regan Beach, South Lake Tahoe                                                                                         $                   (11,990.64)          (376.00)
                                                                Provide bi-directional service in the Sierra Tract
             Recreation Complex, Boys & Girls Club, Lake
                                                                Operate Saturday & Sunday Service between 9:45 am and 5:43 pm
             Tahoe Community College and Al Tahoe Blvd

             Service starting at Lake Tahoe Community
             College traveling via Bijou area including         Convert to a neighborhood flex shuttle from a fixed route
             Johnson Boulevard, Spruce Avenue,                  Last trip from Lake Tahoe Community College will be at 8:30 pm ending
    53                                                                                                                                $                       (57,983.04)        (1,818.22)
             Blackwood Road, Ski Run Boulevard, Pioneer         at 9:13 pm - Monday through Friday
             Trail, Stateline Transit Center to the Kingsbury   Saturday & Sunday service would operate from 7:45 am to 7:43 pm
             Transit Center via Stateline casinos
            New! Night neighborhood shuttle operating
                                                                New neighborhood flex route that operates at 11:15 pm, 12:15 pm
            Between Kingsbury Transit Center and South
                                                                (Sunday-Thursday) and an added 1:15 am trip (on Friday & Saturday)
     54     Y Transit Station via Stateline Casinos,                                                                                      $                   23,415.23            734.25
                                                                to replace night services on Routes 50 and 53. This route will operate
            Pioneer Trail, Bijou Neighborhood and US
                                                                hourly.
            Highway 50
            Service operating between South Y Transit
                                                                Shift schedule to :15 past the hour from South Y Transit Station
            Station serving Sky Forest Acres, Tahoe
                                                                Add service to Mt. Tallac High School, 13th Street, Glorene Avenue
            Senior Plaza, Kelly Ridge, Senior Center,
                                                                areas
     55     South Lake Tahoe Recreation Complex, Lake                                                                                     $                    (8,992.98)          (282.00)
                                                                Operate Saturday and Sunday service between 7:15 am and 7:13 pm
            Tahoe Community College, Safeway, Barton
                                                                Eliminate direct service into Sky Forest Acres. Service would be on
            Memorial Hospital, South Y Center and
                                                                request or by walking to the bus shelter on SR 89.
            Factory Stores at the Y
            Door to door demand responsive transit
   Camp
            service that operates within Camp Richardson
Richardson                                                      Discontinue service due to extreme low ridership after Labor Day          $                   (17,348.16)          (544.00)
            Resort area operating from Pope Beach to
 Circulator
            Baldwin Beach
             Door to door demand responsive transit
             service that is in compliance with the ADA as it   Reduce maximum cap on hours to 34 - Monday through Friday and 28
 BlueGO      related to providing complementary                 - Saturday & Sunday
                                                                                                                                          $                   (64,736.70)        (2,030.00)
 OnCall      Paratransit Service within a ¾ mile boundary       OnCall services between 12 midnight and 5 am to be dispatched via
             of BlueGO fixed route. Service provided            cell phone with transfer of phone lines to cell phone
             throughout the entire BlueGO service area
                                                                Implement Saturday-Sunday Schedule on New Years Day, Dr. Martin
                                                                Luther King Jr. Day, Presidents Day, Memorial Day, Independence
All Routes                                                                                                                                $                    (4,641.91)          (145.56)
                                                                Day, Labor Day, Veterans Day, Thanksgiving Day and Christmas Day
                                                                on Routes 21X, 40, 52, 53, 55 and OnCall
 South Y
                                                                Open South Y Transit Station from 10 am to 2 pm with part time
 Transit                                                                                                                                  $                    (5,000.00)              -
                                                                employee in the Spring and Fall months
 Station
                                                                                                                          Total Savings $                   (463,376.02)        (14,373.66)

                                                                Spring = March 1 to May 31                                                Present Revenue Vehicle Hours          79,000.00
                                                                Fall = September 1 to November 30                                         Reduction                             (14,373.66)
                                                                                                                                          New Revenue Vehicle Hours              64,626.34
                                                                                                                                          % change                                     19%
                                                                                                                                                                                  5




                                           Proposed BlueGO Service Reductions - Effective Sunday, September 6, 2009 - Option B
                                                                                                                                                                         Estimated
Route             Where does the Route Go?                                         Proposed Change                                       Estimated Costs Savings       Number Hours
                                                                                                                                                                        Eliminated
                                                        Eliminate one full bus off route. This route will depart Stateline at 5:30
          Express service from Carson City from         am and 7:30 am and Carson City at 6:30 am and 8:30 am, to become
 21X      Stateline Transit Center via US Highway 50    Route 22. Route will resume again departing Stateline at 3:30 pm and         $                   (93,700.79)        (2,938.25)
          and Stateline casinos (stops on the street)   5:30 pm. Bus will depart Carson City at 4:30 pm and 6:30 pm, seven
                                                        days a week.
          Service from Stateline Transit Center to      Interline with Route 23 between 9:30 am and 3:00 pm seven days a
  22      Zephyr Cove – George Whittell High School     week in the Summer and Winter, which will yield a 2 hour service span        $                   (10,412.72)          (326.52)
          via US Highway 50 & Stateline casinos         on this route between Stateline Transit Center and Zephyr Cove

                                                       Interline with Route 22 between 10:10 am and 3:10 pm seven days a
          Service from Stateline Transit Center to The
                                                       week in the Summer and Winter, which will yield a 2 hour service span
          Ridge Resorts via Stateline casinos,
  23                                                   on this route between Stateline Transit Center and The Ridge Resorts          $                   (23,332.00)          (731.64)
          Lakeshore Boulevard, Stateline Avenue, State
                                                       Eliminate the 11:10 pm (Sunday-Thursday) and 12:10 am (Friday &
          Route 207 and Tramway Drive
                                                       Saturday) trips in the Spring and the Fall
                                                        Operate every 45 minutes between 7:15 am and 10:15 am and again
                                                        from 3:15 pm to 6:44 pm, Monday-Friday
          Service from South Y Transit Station to       Operate every 45 minutes between 9:30 am and 3:30 pm, Saturday &
          Meyers, Lake Tahoe Community College via      Sunday
  40                                                                                                                         $                           (28,828.56)          (904.00)
          North Upper Truckee Road, Pioneer Trail and   Last trips from South Y Transit Station on request if passengers are
          US Highway 50                                 waiting or on board the bus and would continue until Meyers
                                                        Reroute from South Y Transit Station via US Highway 50, D Street and
                                                        Tata Lane to normal route
          Service starting at South Y Transit Station
          serving the Sierra Tract, Bijou, Al Tahoe
  52      areas, Regan Beach, South Lake Tahoe        Eliminate weekend service                                                      $                   (28,828.56)          (904.00)
          Recreation Complex, Boys & Girls Club, Lake
          Tahoe Community College and Al Tahoe Blvd

          Door to door demand responsive transit
          service that is in compliance with the ADA as it
BlueGO    related to providing complementary
                                                           Eliminate service between 11:15 am and 6:15 am                            $                   (72,749.06)        (2,281.25)
OnCall    Paratransit Service within a ¾ mile boundary
          of BlueGO fixed route. Service provided
          throughout the entire BlueGO service area
South Y
                                                        Open South Y Transit Station from 10 am to 2 pm with part time
Transit                                                                                                                              $                   (10,000.00)              -
                                                        employee
Station
                                                                                                                   Total Savings $                     (267,851.70)         (8,085.66)
                                                                                                                                                                                                                   6
                                                                                  Proposed BlueGO Service Suggestions from MV and Riders
                                                                                                                                                Operational Major Change (Long         Requires Public                 Feasible
                                                                                                                                                  Change        Term, Requires          Education to       Minor        within
  Route                          Suggestion                                                     Staff Comment
                                                                                                                                               (Internal with Additional Analysis       Understand        Change     September 6
                                                                                                                                                    MV)       and/or Coordination)        Change                       Deadline
    55       Sky Forest Acres on Request                            Support                                                                                                                                  X            X
    52       Operate Hourly Instead of every 45 Minutes             Support                                                                                                                                               X
                                                                    Staff proposes staggering Routes 52 and 55 so that there is a uniform
 52 & 55     Operate on the hour instead of 15 past the hour        30 minute frequency between the two routes, hence departure on the                                                                       X            X
                                                                    45 past the hour and Route 55 departure on the 15 past the hour
                                                              In order to serve Sierra Tract, Al Tahoe, Gardner Mountain, Tahoe
                                                              Valley, Bijiou neighborhoods, the route must go onto US Highway 50
                                                              some of the time. In order to serve all of these neighborhoods, two
51, 52, 53, Neighborhood Shuttle that does not go onto US Hwy
                                                              buses are needed operating with a 60 minute one way running time in                                       X
    55      50. (Tarma)
                                                              order to achieve a 60 minute frequency. Passengers living at the end
                                                              of the route will need to ride bus for at least 50 minutes to get to their
                                                              final destination.
             Route 20X should turn into two (2) shuttle. One        This will force passengers to transfer at Foothill Park and Ride Lot to
             needs to be in the Valley and the other that runs up   a local shuttle, if passenger wants to continue to Ranchos, Lampe
             and over into the valley. Lower Route 20X should       Park, Minden and Wal-Mart. Requires coordination with Douglas
   20X                                                                                                                                                                  X                                                         -
             loop from Foothill through Gardnerville and Minden     County since service may be perceived to duplicate DART on demand
             NV to Wal-Mart (No Chains). Upper Route 20X            service. Requires additional service hours, since another bus is
             should loop through Casino area to Foothill. (Tarma)   required full time in the Carson Valley.

                                                                    The creation of Route 54 would eliminate the need of two buses at
                                                                    night that carry 3 to 7 passengers per trip and consolidate the
                                                                    demand on to one bus (Route 54) hourly. The portion underserved
                                                                    would be service on US Highway 50 between Pioneer Trail and
             Late night Route 54-can this be solved by running
50, 53, 54                                                          Fairway Avenue and between Fairway Avenue and Lake Tahoe                                                                  X              X            X
             only one more late Route 50. 50-54 interline.
                                                                    Community College on Johnson Boulevard. To reduce confusion
                                                                    since Route 54 takes a different path than Routes 50 and 53, a new
                                                                    number is recommended. This trip can be interlined with the last
                                                                    Route 50 arriving at South Y Transit Station at 11:13 pm.
                                                                    This change will require a reduction of route miles to achieve a 30
                                                                    minute frequency with two buses. Some areas of the City may go
                                                                    underserved since Routes 52 and 55 take different paths and serve
             Route 55 and Route 52 combined two (2) shuttles,
  52, 55                                                            different neighborhoods (52 - Al Tahoe, Sierra Tract) (55 - Garner                                  X
             with thirty (30) minute frequency.
                                                                    Mountain, Hospital). Passengers will be on the bus upwards of 50
                                                                    minutes or more if combined for passengers traveling to the end of
                                                                    the route.
                                                                Route 54 only runs at night. The proposal results in extending Route
                                                                53 to South Y Transit Station similar to the former Route B. The
                                                                Route B was split into two - Route 53 (College to Stateline, NV) and
             New route 53 replaces some of Route 54. Runs Bijou
  53, 54                                                        Routes 52/55 (College to South Y via Bijou) with timed transfer at                                      X
             through Stateline. (Tarma)
                                                                College. Reinstating this route will result in elimination of service to
                                                                Kelly Ridge, Al Tahoe and Sierra Tract and not provide direct service
                                                                from Stateline and Bijou to Lake Tahoe Community College

                                                                    Route 52 provides direct service to Lake Tahoe Community College
                                                                    from South Y Transit Station within 15 to 20 minutes. Prior Route H
40, 52, 55 Y-College Connector                                      took 15 to 20 minutes via Hospital. This route runs the same service                                                      X
                                                                    span as Route H, plus weekends. Route 55 provides later evening
                                                                    service within a run time of 35 to 40 minutes.

                                                                    This trolley service was eliminated due to lack of funding from
                                                                    SNPLMA and sponsorships. An interim measure would be to
                                                                    permanently schedule a enclosed trolley on Route 50 and show it on                                                                     X - use      X - use
                                                                                                                                                                                       X - use enclosed
  30, 50     Stateline to Emerald Bay without transferring          the schedule - similar to Unitrans and when they run double deckers                       X - create new route                        enclosed     enclosed
                                                                                                                                                                                            trolley
                                                                    on their routes. Creating a dedicated trolley route will duplicate                                                                     trolley      trolley
                                                                    Routes 30 and 50 and require two vehicles operating hourly at a cost
                                                                    of $150,000 for a summer season from STATA's general fund.
                                                                  This can be done, would require additional funding from Carson City
                                                                  to support such an extension. Carson City, Ray Sydney and Douglas
                                                                  County would like to see a triangle route operating in both directions.
 21X, 22     Run Route 21X all day to cover the Route 22 as well.                                                                                                       X
                                                                  Additional discussions is required with Carson City. An additional bus
                                                                  is required to maintain hourly headways with an extension to Carson
                                                                  City all day long.
                                                                  Staff supports elimination Route 51. Route 52 elimination will result in
                                                                  Sierra Tract and Al Tahoe neighborhoods not being served. In                                     X - regarding
  51, 52     Eliminate Routes 51 and 52.                                                                                                                                                      X              X            X
                                                                  addition, service to Lake Tahoe Community College would be in 35                           elimination of Route 52
                                                                  minutes vs. 15 minutes.
             On Route 21X eliminate the Whittell High School      Does not support the notion of having students use BlueGO to go to
   21X                                                                                                                                                                                        X              X            X
             stop                                                 school.
                                                                  Staff supports. Route can operate from South Y via North Upper
                                                                  Truckee to Meyers to Airport to South Y in 30 minutes and then South
             Route 40 becomes a sixty (60) minute loop. Two (2) Y to Airport to Pioneer Trail to Lake Tahoe Community College to
    40                                                                                                                                                                                        X              X            X
             thirty (30) minute loops.                            South Y. North Truckee/Meyers ridership to Lake Tahoe Community
                                                                  College may result in an additional 15 minutes of ride time. Service to
                                                                  the Rec Center can be reinstated.
                                                                  Staff supports. Requires coordination with US Forest Service to take
    30       Route 30 needs to eliminate dangerous left turn                                                                                                                                                 X            X
                                                                  trolleys out of Tallac Historic Site and Baldwin Beach.
             Route 50-01 Jeff Jenkins says it is picking up Requires independent survey to verify this is the case for one week
    50                                                                                                                                                                                                       X            X
             momentum. 15-20 East Bound and 5-7 West Bound. on the trip that departs South Y at 5:45 am.

                                                                    Driver suggested that all routes enter and exit Stateline Transit Center
                                                                    off Transit Way instead of loop around Bellamy Court and Heavenly
20X, 21X,                                                           Village Way. City proposes to make Transit Way one way and there is                      X - Requires discussion
22, 23, 50, Transit Way is it a two way                             multiple pedestrian conflicts at the Transit Way entrance which would                      with City regarding                           X            X
    53                                                              delay routes as they try to exit Transit Way. Using Bellamy County                        future of Transit Way
                                                                    and Heavenly Village Way is protected for a turn onto US Highway 50
                                                                    from Heavenly Village Way.
                                                                    Requires an additional bus to duplicate Route 20X between Stateline
                                                                    Transit Center and Gardnerville Ranchos. Presently service carries 3
   20X       Dialysis Route                                         to 6 clients. This would dilute the productivity of Route 20X if shifted                            X
                                                                    from the route. Discussions with DCI Carson City can address the on
                                                                    time performance issue.
                                                                    Requires route testing and ability for suitable turnaround. Would
             Route 30-go to Fallen Leaf Camp Ground instead of
    30                                                              require left hand turn to go to Tahoma onto SR 89. Would require US                                                                      X            X
             Baldwin.
                                                                    Forest Service consensus.
                                                                    Staff supports and is presently analyzing the feasibility and cost of
20X, 21X,
          Spooner to Kingsbury Triangle                             such a service. Douglas County, Ray Sydney and Carson City                                          X                     X
   22
                                                                    interested as well.
                                                                                                                                                                                           7

                                                                      Route 54 is intended to be the hybrid of the former Routes A/B
                                                                      starting at 11:15 pm serving areas previously served by Routes A and
            When Route 55 stops at night turn Route 50 back
    55                                                                B, including Bijou. It is worth adding Gardner Mountain and Tahoe                                            X   X       X
            into “A” Route and “B” Route
                                                                      Valley to Route 54 as well. Additional cost to start service on Route
                                                                      54 earlier than 11 pm.
                                                                      Not interlining these routes results in operating two buses during the
  22, 23    Do not interline Routes 22 and 23                         spring and the fall carrying less than 2 passengers per hour during the                                          X       X
                                                                      midday.
                                                                      This stop was removed due to the dangerous location of the stop and
                                                                      that there was no crosswalk in the middle of the highway. Passengers
40, 50, 52,
            Stop at Presby. Church by Meeks.                          were "jaywalking" across five lanes of traffic and there was a case                                          X   X       X
    55
                                                                      where a transit agency was found 1% liable for dangerous stops. The
                                                                      stop is not ADA accessible.
                                                                      This service was added to provide upper Kingsbury residents with
            Why are we going through Tina Ct. On the Route
   20X                                                                service to Gardnerville and Stateline area. Jack Drive was not                                               X   X       X
            20X.
                                                                      favorable among the ridership and residents.
                                                                      The stop at Carson Street and at the American Legion on US
                                                                      Highway 50 are less than one block next to each other. The American
40, 50, 52,                                                           Legion bus stop was requested by riders since many people short cut
            Consolidate bus stops on US Highway 50                                                                                                                                 X   X       X
    55                                                                to the neighborhood in the area. Carson Street was deemed to be too
                                                                      far. Carson Street has a turnout, American Legion does not.
                                                                      Elimination of American Legion makes better sense.
                                                                The Ridge Resorts would like additional frequency between The
                                                                Ridge Resorts and Stagecoach Lodge only, which they would possibly
            Creation of a Skier's Express between Ridge Resorts                                                                                        X - Service can start by
    14                                                          fund. This would offset the Purple Route 14 for additional frequency                                                   X
            and Stagecoach                                                                                                                                   November
                                                                between 8:30 am – 10:30 am / stop and then start again 3:00 pm – 5
                                                                pm. 7 days a week.
                                                                This route would operate school days only - 1 trip in the AM and 1 trip
            Creation of a School Tripper between Kingsbury      in the PM between Kingsbury Transit Center and Minden Tahoe
   20X                                                                                                                                                                                 X       X
            Transit Center and Minden-Tahoe Airport             Airport with a deadheading Route 20X trip at no additional cost to
                                                                STATA departing at 7:45 am and 3:05 pm.
                                                                      This stop is viewed dangerous due to the quick pull out from in front
                                                                      of Harveys to the second traffic lane and then a left hand turn into
  50, 53    Harvey’s Route 50 stop                                    Transit Way with a traffic light in the middle. Staff supports reversing                                         X       X
                                                                      Routes 50 and 53 entrance into Stateline Transit Center from
                                                                      westbound to eastbound to eliminate this dangerous condition.
                                                                      This stop is viewed dangerous due to the quick pull out from in front
                                                                      of Harveys to the second traffic lane and then a left hand turn into
                                                                      Transit Way with a traffic light in the middle. Staff supports reversing
                                                                      Routes 50 and 53 entrance into Stateline Transit Center from
  50, 53    Left from Hwy 50 into Stateline Transit Center            westbound to eastbound to eliminate this dangerous condition. MV             X                                   X       X
                                                                      needs to ensure that Routes 12, 15, 17X, 20X, 21X, 22, 23 are not
                                                                      using Stateline Avenue to US Highway 50 to make a left hand turn
                                                                      into Stateline Transit Center. This turn was eliminated for these
                                                                      routes in November of 2008.
                                                                      Staff supports. Requires coordination with US Forest Service to take
    30      Left from Hwy 89 to Tallac on the Route 30                trolleys out of Tallac Historic Site. Tallac can be served in the                                                X       X
                                                                      northbound direction only.
                                                                      Staff supports. This change was a request by ATM to eliminate the
                                                                      need for the bus to pull out of traffic at the Alta Mira Building across
                                                                      from DMV and discourage passengers from "jaywalking" across five
                                                                                                                                                           X - May require
            Stop at Rufus Allen west bound. Recommend stops           lanes of traffic. If stop is before - logical place is Alta Mira Building,
    50                                                                                                                                                  additional time to find        X       X
            before or after.                                          but passengers may jaywalk to access DMV or after traffic light at
                                                                                                                                                           alternate stop.
                                                                      Rufus Allen Blvd, but bus is in the lane of traffic - present condition at
                                                                      nearside Rufus Allen Blvd. If stop is eliminated - stops would be at
                                                                      Best Western Timber Cove Lodge or Lakeview Avenue.
                                                                      Staff supports. This change was a request by ATM to eliminate the
                                                                      need for the bus to pull out of traffic at the former stop location by
                                                                                                                                                           X - May require
40, 50, 52,                                                           Kragen's Auto Parts. Stop is also mid block and at least three blocks
            Tahoe Keys west bound cars turn in front of the bus                                                                                         additional time to find        X       X
    55                                                                away from traffic signal. Stop could be relocated farside the
                                                                                                                                                           alternate stop.
                                                                      intersection to keep the stop near a traffic intersection or relocated
                                                                      back to its former location.
20X, 21X,                                                             This request requires discussion with the City's redevelopment
            Heavenly Way stop across from Raley’s always has
22, 23, 50,                                                           agency regarding the situation to change the curb from yellow to red,                        X
            private vehicles parked in bus stop
    53                                                                as well as City Council approval. Stop could be eliminated.
    40      Re-Route 40 to turn right out of the Y Transit            Staff supports. This is proposed in the original recommendation.                                                 X       X
                                                                      The approved route alignment removed this stretch of Waterloo Lane
            Waterloo Lane is too narrow - between SR 206 and
   20X                                                                from Route 20X back in November 2008. Deadheading buses use this             X
            SR 88 - MV Safety
                                                                      route.
20X, 21X,
                                                                      This requires coordination with Douglas County to paint curb red and
22, 23, 50, KTC private cars parking in bus lane                                                                                                                   X
                                                                      place bus only signs in the bus turnout.
    53
20X, 21X,                                                             Amtrak California bus layover in the turnout from 1:00 pm to 2:30 pm.
22, 23, 50, KTC Amtrak loading and unloading                          The turnout can hold 3 buses, plus Amtrak, if cars are not parked in                         X
    53                                                                the turnout.
20X, 21X,
                                                                      This requires coordination with Douglas County to paint curb red and
22, 23, 50, KTC Sheriff’s parking on both sides of the street                                                                                                      x
                                                                      place bus only signs in the bus turnout.
    53
            Left Turn from Tina Ct. onto Tramway- cars from           Route can be eliminated through Upper Kingsbury area or bus can
   20X                                                                                                                                                                             X   X       X
            right cause safety issues                                 revert back to Jack Drive.
            Trees that are left from South Benjamin turning left or   This requires coordination with NDOT, KGID and Douglas County to
   20X                                                                                                                                                             X
            right onto 207                                            trim trees that are blocking view.
                                                                      This may affect achieving 10% farebox recovery ratio and seniors,
            Reduce fare to $1.00 On-Way. Cost $0.75 in gas to         persons with disabilities and Medicare card holders require 50%
  Fares                                                                                                                                                            X
            drive personal car five (5) miles                         discount from base fare under FTA and TDA regulations, which will
                                                                      further impact farebox recovery ratio.
                                                                      This will reduce farebox recovery ratio, as well as make a DayPass                 X - requires more time
                                                                      pay for itself within 1.5 rides under the new fare structure. On the old         to evaluate impact if day
  Fares     $3.00 for an All Day Pass                                                                                                                                              X   X       X
                                                                      fare structure, it was 1.71 rides. Presently it is 3 rides. Staff supports          pass is reduced to
                                                                      reduction to $5.00 for an all day pass @ 2.5 rides for full value.                         $3.00

                                                                      This will reduce farebox recovery ratio. As a comprise from original
                                                                      proposal in September 2008, instead of limiting free children to 2, the           X - requires more time
  Fares     Children under 9 years of age should be free              restriction was removed with the change in age from 9 to 4. With the               to evaluate impact if     X   X       X
                                                                      Board approved revision to the fare structure for children 18 and                   change from 4 to 9.
                                                                      under, the $1.00 fare was created to help students and children.
                                                                     Many transit agencies are going away from transfers in an attempt to                                                                        8
                                                                     use day passes. Placer County, Los Angeles, San Bernardino,
                                                                     Riverside, Sacramento, San Diego, Blythe has eliminated transfer due
                                                                                                                                                                                                           X - if
                                                                     to fraud. A transfer is normally used to transfer from one route to
                                                                                                                                                                                                          simple
                                                                     another in the same continuous direction. Previously, passengers                                               X - to encourage                  X - if simple
                                                                                                                                                         X - for a full detail                           transfer
  Fares      Transfers?-Perhaps a one-time transfer.                 were using transfers as a limited time pass on the same route, which                                          rider to purchase                transfer policy
                                                                                                                                                       analysis on the matter                            policy is
                                                                     means passengers were making round trips. Staff could support                                                    day passes                   is implemented
                                                                                                                                                                                                        impleme
                                                                     reinstating transfers if transfers are valid within 30 minutes on a route
                                                                                                                                                                                                           nted
                                                                     that is not the same as the originating route as a one time transfer.
                                                                     Some systems charge for transfers - this encourages the purchase of
                                                                     day passes, reduces fraud, but penalizes the rider.
                                                                     Bijou riders can ride one bus to access many destinations in the City
                                                                                                                                                                                        X - requires
                                                                     of South Lake Tahoe - Route 52 to LTCC, Sierra Tract, Al Tahoe, Ski
                                                                                                                                                                                        additional
50, 52, 53, Some people in Bijou area are having to pay double       Run, Route 55 to LTCC, Gardner Mountain, Hospital, Safeway, Ski
                                                                                                                                                                                       education to
55, Fares fares, because of poor transferring system                 Run, Lakeview Commons area, Library, walk to US Highway 50 to
                                                                                                                                                                                   ridership on where
                                                                     ride Route 50 to destinations on US Highway 50, Route 53 to LTCC,
                                                                                                                                                                                         routes go
                                                                     Stateline, Casinos, Kingsbury
                                                                 Staff supports. This can help passengers plan their trips accordingly.
                                                                 Routes 22, 40, 52, 53 may require additional route miles to expand                                                                        X - if
22, 40, 52, Forty-Five (45) minute routes are problematic-should                                                                                         X - if routes go half                                    X - if routes go
                                                                 route to hourly. If routes reduced to half hourly, route miles will need                                                               routes go
    53      be hourly/half hour                                                                                                                                  hourly                                                hourly
                                                                 to be reduced significantly and some areas may not have any transit                                                                      hourly
                                                                 service. Routes 52 and 53 should be timed at LTCC.

                                                                     Staff supports. This is inline with funds from California and reduction
    50       Reduce Route 50 be one bus                              of funds from NDOT. Productivity at present time does not support 20                                                                   X             X
                                                                     minute frequency. This has been proposed by staff initially.
                                                                     Staff supports as additional funding from California is restored. If
    50       Increase Route 50 to four (4) buses                     service goes to 15 minute frequency, this will require a reduction of
                                                                     neighborhood shuttle service to fit within balanced budget.
                                                                     Route 23 has on time performance issues due to the service in the
                                                                     Stateline motel areas. Staff has requested running time data from MV.
    23       Route 23 issues                                         Solution is to eliminate Stateline motel area service from Route 23                                                                    X             X
                                                                     and add to Route 53 again, should Route 53 go to 60 minute
                                                                     frequency. Service can be eliminated all together to this area.

                                                                     Route 23 has on time performance issues due to the service in the
                                                                     Stateline motel areas. Staff has requested running time data from MV.
    23       Route 23 too much in Hotel area by Casino’s             Solution is to eliminate Stateline motel area service from Route 23                                                                    X             X
                                                                     and add to Route 53 again, should Route 53 go to 60 minute
                                                                     frequency. Service can be eliminated all together to this area.
             Route 53 the first (1st) two (2) runs account for 50%   Requires additional survey data to validate. If this is the case, retain
    53       of the ridership on Sat. and Sun. Opposite on the       early morning trips on Route 53, but reduce in the evening to balance                                                                  X             X
             weekdays                                                service to 12 hours on weekends.
                                                                     Justification for trips departing at :15 and :45 past the hour is to allow
                                                                     passengers to get to jobs, schools and appointments on time since
                                                                     generally these activities start on the hour and the half hour. To
    30       Route 30 should leave on the hour                                                                                                                                                              X             X
                                                                     improve coordination and reduce the transfer wait time for
                                                                     passengers, all routes should leave at the same time as defined in a
                                                                     "hub and spoke" system.
                                                                     Routes 21X, 40, 52, 53, 55 and OnCall are presently proposed for a
                                                                                                                                                          X - requires survey
                                                                     reduced Sunday schedule. Route 52 could be eliminated on Sunday.
All Routes Possibly reduce more routes on Sunday                                                                                                      data to justify reductions
                                                                     Routes 20X, 22, 23 and 50 can see additional reductions to reduce
                                                                                                                                                       for all routes except 52
                                                                     hours on Sunday.
                                                                                                                                                        X - requires survey
    50       Possibly overload on the existing route 50’s            Additional service can be added during the peak demand times.                         data to justify
                                                                                                                                                           overcrowding.
                                                                  Staff supports. Changing routes to 60 minute frequency can help or                   X - should route miles
All Routes Need recovery time built into more routes                                                                                                                                                        X             X
                                                                  additional route miles need to be reduced.                                                be reduced.
             Route 53 has too much time built in between College This request requires analysis and survey data to back up statement.
    53                                                                                                                                                                                                      X             X
             and Bijou Area.                                      Time can be reallocated after survey is done.
                                                                  Staff understands and additional time can be added to the schedule
    53       Route 53-traffic in Casino Corridor                                                                                                                                                            X             X
                                                                  through increase of frequency to 60 minutes.
                                                                  This route is recommended for discontinuance. Increasing service
    60       Route 60 should increase its Service Area            area would dilute its ability to serve the Camp Richardson area and
                                                                  affect Route 30 ridership.
                                                                  This request requires additional survey data for one week to validate
   20X       Suggest not dropping the 12:15AM run on the 20X                                                                                                      X                                         X             X
                                                                  ridership.
                                                                  Staff supports. Additional time can be added to the schedule though
   20X       Route 20X needs to schedule the Dialysis pick-ups    departing Lampe Park at 2:30 pm instead of 2:45 pm and requires                                                                           X             X
                                                                  additional coordination with DCI Carson City.
                                                                  Staff supports and has worked with MV to establish such routes for
All Routes   Snow Days/Snow Routes                                routes that are off plowed areas. MV needs to educate staff on such             X
                                                                  routes.
                                                                  Staff supports and requires coordination with Carson City to                           X - Can occur by
             Route 21X in Carson City too tight in Casino area-
   21X                                                            implement change. Fandango could be served in westbound                              October 4, 2009 after
             eliminate Fandango stop going into town
                                                                  direction only.                                                                      30 day public hearing
                                                                  Driver suggests that this trip continues since it does have some
                                                                  ridership 3 to 5 passengers on average. Staff recommends
   20X       6:30 PM run for the Route 20X maybe stop?                                                                                                                                                      X             X
                                                                  elimination due to low ridership. Additional surveys can be conducted
                                                                  to analyze data.
                                                                  This is an MV decision with STATA input. MV wanted to see
 General     Change driver shirts from polo shirts to button down
                                                                  dispatchers and supervisors with button down shirts and drivers with            X
Comment      shirts like dispatchers
                                                                  polo shirts to different.
             Change Route 52 frequency from 45 minutes to         Staff supports and has been proposed in the original service
    52                                                                                                                                                                                                      X             X
             hourly                                               recommendations.
                                                                  Staff supports and requires coordination with MV to include its
 General
             MV Sub-Committee that attends O & M meeting.         employees to participate in the Operations and Maintenance                      X
Comment
                                                                  Committee.
 General                                                          Staff supports and requires MV to establish policy with the notion "Not
             Dead Head bus should run in the left lane.                                                                                           X
Comment                                                           in Service" on the headsign or window sign.
                                                                  Staff supports and due to time constraints has been unable to
    30       Bus stop signs on Route 30. Esp. on Emerald Bay.     coordinate with MV to install signs. Staff will make a priority the week                                                                  x             X
                                                                  of August 24, 2009 to complete task.
                                                                  Staff supports and requires coordination with MV to develop a form
All Routes   Hourly demographic reports.                                                                                                          X
                                                                  that makes sense and does not delay routes.
                                                                  Requires redevelop of the signs and lamination, which would increase
All Routes   Signs in buses - the Route #’s need to be bigger.                                                                                                    X
                                                                  costs. Present signs are 8.5 x 11 with large font.
                                                                     Staff has installed rider boards on all buses with MV. Rider Alerts,
All Routes Add rider’s boards to buses?                              comment cards, bus schedules are placed in these boards. Staff will          X
                                                                     coordinate with MV to ensure all buses have rider boards.
                                                                     Staff supports. This is an MV communication issue that can be
 General Better distribution of Memo’s – date on the top right       addressed. STATA has a bulletin board in the dispatch office to post
                                                                                                                                                  X
Comment of Memo’s.                                                   rider alerts and encourage staff to contact John Andoh with
                                                                     comments.
                                                                     Staff supports. On www.bluego.org, such a list has been developed.
 General
         Add email distribution list.                                MV plans to develop a system so that changes can be emailed to bus           X
Comment
                                                                     drivers and staff timely.
                                                                                                                                                                                        9
                                                                     This is on all the fareboxes. Additional cost to add on the side of
             Need the signage on the bus. Need new decals
All Routes                                                           buses. Requires Board approval to alter approved exterior design as                         X
             especially the “Driver carries NO change”.
                                                                     adopted in April 2008.
                                                                     Staff supports and is working on translating all materials to Spanish.
 General Need Spanish translations on all schedules/Riders
                                                                     A translator is needed in order to make this happen. Staff is seeking                       X
Comment Rules.
                                                                     costs on the matter.
 General Comment on schedule that says “snow routes may              This comment will remain on bus schedules and Rider's Guides. No
Comment run behind due to severe weather”.                           action necessary.
                                                                     Staff supports and requires coordination with MV and OnSpot. MV
 General
         Training on the On-Spot and Regular Chains.                 has OnSpot contact information for training, as well as materials. All        X
Comment
                                                                     OnSpot systems have been fixed by MV.
 General                                                             Staff supports and encourages MV to have all dispatch and customer
         Dispatch ride-along.                                                                                                                      X
Comment                                                              service ride all routes after the September 6, 2009 change.
 General                                                             Staff supports and will work with Mid Mountain Communications to
         Better Radio coverage in Valley.                                                                                                                        X
Comment                                                              address radio frequency in Carson Valley and Carson City
                                                                     Staff agrees and due to staff constraints, staff has not been able to
 General
         People are not aware of all the routes.                     effectively market BlueGO. This will be a priority starting in October
Comment
                                                                     2009.
                                                                     Staff has schedules with large print available upon request to STATA
 General                                                                                                                                               X - Release by October
         Need schedules with larger print.                           staff. New Riders' Guides will be developed and released once the
Comment                                                                                                                                                         2009
                                                                     routes and fares are finalized. Guide is 95% completed.
                                                                     This requires additional research. Normally in the transit industry less
                                                                     than 2% of the overall population use public transit. The goal is
 General
         Market share is 6% vs. should be 15%.                       higher and with additional marketing, stable route structure, staff is                      X
Comment
                                                                     confident that the market share can increase. Present BlueGO market
                                                                     share is unknown unless a demographic survey is conducted.

 General                                                             Staff supports and will analyze the potential for a bus stop that is safe
         Sign/Stop #’s across from the Americana.                                                                                                                                   X       X
Comment                                                              in the eastbound direction for Orange Route 11 and Route 53.
                                                             Staff supports and due to time constraints has been unable to
 General
             Bus Stops Need Updated Numbering                address the bus stop sign numbering project. This will be a priority in                             X
Comment
                                                             October, November and December 2009.
                                                             Staff agrees and has a plan to install up to 25 new bus shelters
                                                                                                                                                        X - Once Prop 1B
 General                                                     throughout the BlueGO service area once the PTMISEA funds are
             More Bus Shelters are Needed                                                                                                              PTMISEA Funds Are
Comment                                                      received from TRPA and the State of California. STATA does not
                                                                                                                                                            Received
                                                             have funds available to front the expense.
                                                             Staff agrees and through a pilot with Avego, will be demonstrating this
                                                             technology on Routes 23 and 50, as well as at Stateline, Kingsbury,
 General     GPS, Information Boards Needed on Buses and Bus
                                                             South Y Transit Centers and Harveys Bus Center for six months.                                                         X       X
Comment      Stops
                                                             Equipment will be installed on all large transit buses and the three
                                                             commuter cutaways.
                                                             Staff agrees and has a plan to install schedules at every bus stop in
 General                                                     California once the PTMISEA funds are received from TRPA and the
             Schedules should be posted at Bus Stops
Comment                                                      State of California. STATA does not have funds available to front the
                                                             expense.
 General                                                     Staff agrees and has provided MV with the bus utilization plan as
             More consistent bus utilization.                                                                                                      X
Comment                                                      approved by Operations and Maintenance Committee in February.
                                                                     Staff agrees and has submitted a grant with the City of South Lake
 General                                                             Tahoe's help. Staff is awaiting details from Caltrans on the matter.
         Bike Racks for the whole fleet.                                                                                                                         X
Comment                                                              This would replace all the bike racks in the fleet with the three bike
                                                                     rack and add bike racks to buses that do not have racks.

                                                                     Staff needs additional details from this suggestion. ATM requested
 General
         Sign Placement – Bank of the West.                          that this stop be moved further away from the 3rd Street intersection                                          X       X
Comment
                                                                     to prevent buses from blocking the intersection (westbound).
                                                                    Per the MV contract, MV is required to detail the fleet twice a year -
 General
              Detail the buses twice (2) a year-upholstery Cleaner. May and November. Staff will follow up with MV to have the fleet               X    X - By September 30
Comment
                                                                    detailed by September 30, 2009 with a detail company.
             Eliminate Route 52 from Fountain Avenue - would        This requires further analysis. There is a large apartment complex
    52                                                                                                                                                           X
             like to see bus use Pinter Avenue                      that benefits from this route being on Fountain Avenue.
         1) The removal and/or censure of Mr. John Andoh.            This is a Board of Directors decision. A BlueGO Transit Advisory
         That a knowledgeable cooperative administrator be           Committee has been formed by the Board back in May of 2008 and
 General
         appointed to act between agencies and contractor            meets every other month on the 4th Monday after TACCD and as part                           X
Comment
         that a citizen's advisory board be selected to provide      of TRPA Social Service Transportation Advisory Council. Meeting
         input from the public and bus operators.                    agendas are posted online and at transit centers.
                                                                     Staff supports this recommendation, provided that the route continues
                                                                     to Kingsbury Transit Center. The casinos that fund Routes 50 and 53
                                                                                                                                                        X - if route ends at
             2) Restore 50 routes to 30 minute turn around,          may not want to fund BlueGO if these routes do not continue to
                                                                                                                                                        Stateline. Requires
    50       departing from the YTC and the SLTC on the hour         Kingsbury Transit Center and end at Stateline Transit Center.                                                  X       X
                                                                                                                                                         coordination with
             and the half hour.                                      Departing on the hour and half hour may impact passengers going to
                                                                                                                                                         Gaming Alliance
                                                                     jobs, appointments and schools, hence why the route departs at :15
                                                                     and :45 past the hour.
            3) Eliminate multiple neighborhood routes and
                                                                     Staff is not clear on this suggestion. The neighborhood shuttle routes
            establish Eastbound, Westbound neighborhood
                                                                     are meant to feed to Route 50 and start and end at one transit center.
40, 51, 52, routes that address those city areas 1/4 and 3/4
                                                                     Riders can be significantly delayed if one linear route operated                            X
  53, 55    miles from 50 routes providing connections to all
                                                                     between South Y and Stateline, and service to the casino area would
            other routes. Departing YTC and SLTC at :15 and
                                                                     be neglected.
            :45 hours.
                                                                   This trolley service was eliminated due to lack of funding from
                                                                   SNPLMA and sponsorships. An interim measure would be to
                                                                   permanently schedule a enclosed trolley on Route 50 and show it on
             4) Restore Summer Trolleys to points of interest only the schedule - similar to Unitrans and when they run double deckers
             catering to visitors and providing connections to     on their routes. Creating a dedicated trolley route will duplicate
  30, 50                                                                                                                                                         X
             North Shore transportation. Departing on two hour     Routes 30 and 50 and require two vehicles operating hourly at a cost
             turn around.                                          of $150,000 for a summer season from STATA's general fund.
                                                                   Connections to north shore transportation is available through TART
                                                                   in Tahoma. If route operated on a 2 hour frequency, staff estimates
                                                                   the route will cost $75,000.
                                                                     BlueGO OnCall was changed because its previous configuration
                                                                     made it like a "bus route" and resulted in multiple trip denials and
                                                                     complaints. The service is a true on demand service that goes where
             5) Restore the OnCall (Bus Plus) to an Eastbound,
                                                                     the demand is. This means that based on advance scheduling, the
             Westbound rideshare system that departs the YTC
 BlueGO                                                              route for BlueGO OnCall is developed. Seniors, persons with
             and SLTC on the hour and half hour. Restore the                                                                                                     X              X
 OnCall                                                              disabilities and special needs receive first priority on all trips. Service
             special needs van as time guaranteed service that
                                                                     operates with a 30 minute window (15 before and 15 after) to provide
             assists the rider.
                                                                     flexibility to the driver. OnCall services should not operate on a
                                                                     schedule that is pre-determined. OnCall is also the ADA paratransit
                                                                     service for Route 50 since that is our only fixed route.
                                                               1. The system has very little duplication except on Us Highway 50
                                                                                                                                                                                                        10
                                                               because many neighborhood shuttles need to use US Hwy 50 to
                                                               access other areas. Because the system operates on a "hub and
                                                               spoke" system, all routes arrive the transit centers at the same time
                                                               and they depart at the same time. This may result in buses
                                                               sometimes following each other for up to a mile and then they branch
                                                               off to their respective areas. Changing away from a hub and spoke
         6) Elimination of the costly, confusing and redundant system may increase travel time for riders.
         routes and route schedule guides and removal of bus 2. Staff agrees with the elimination of redundant bus stop signs and
 General                                                                                                                                              X - Rider's Guide by
         stop signs that are no longer applicable. Eliminate   once the routes are finalized, staff will work with MV on the bus stop                                                                  X             X
Comment                                                                                                                                                  October 2009
         dangerous and adverse travel paths and unsafe bus improvement plan to correct sign locations and renumber bus stops.
         stops.                                                Due to time constraints staff has been unable to finalize this project.
                                                                     3. Staff agrees on the schedule and rider guides and once the routes
                                                                     are finalized, the new easy to read guide will be published and
                                                                     distributed. Staff did not want to release the Rider's Guide to the
                                                                     general public with routes and schedules changing.
                                                                     4. Staff needs additional details on dangerous and adverse travel
                                                                     paths and bus stops before a comment can be made on this matter.

                                                                1. Staff supports reinstating transfers as long as a transfer policy is
                                                                developed to prevent round trips.
                                                                2. Discount 10-Rides are available by purchasing 10 tokens for
         7) Establish fair and graduated Far Structure, restore $18.00 ($1.80 per ride) or $8.00 for discount riders (80 cents per
 General system transfers and discount ten rides for all routes ride). Tokens were used because they were already in the system,
                                                                                                                                                                X
Comment rewarding those users who invest in public              eliminated the need to print 10-Ride punch passes and was
         transportation as an alternative to automobile travel. suggested by many former ATM and present MV employees to use
                                                                tokens vs. 10-ride punch passes. This move saved costs in printing.
                                                                3. Additional details are needed regarding the fair and graduated fare
                                                                structure.

                                                                     This will result in a gap of service for riders wanting to connect
                                                                     between north and south shores in the summer time. US Forest
                                                                     Service may express concern. Emerald Bay Shuttle was discontinued
                                                                                                                                                         X - requires
                                                                     in favor of BlueGO being extended to Tahoma. TART will not extend
    30        Route 30 should not go to Tahoma                                                                                                       coordination with US                              X             X
                                                                     to Emerald Bay because it is out of Placer/Washoe County and will
                                                                                                                                                        Forest Service
                                                                     cost additional funds and a bus. Tahoma is in El Dorado County, part
                                                                     of BlueGO service area and makes logical sense for BlueGO to go to
                                                                     Tahoma with El Dorado County funds.
                                                                     Staff concurs with this suggestion and has proposed no changes to
    30        Route 30 should go to Tahoma                                                                                                                                                             X             X
                                                                     Route 30
                                                                     This change could be feasible. There will be a lack of service on Ski
  52, 53      Combine Rts 52 and 53                                  Run Blvd, Keller Road and the Al Tahoe neighborhood, if this change                        X
                                                                     was implemented.
                                                                     This requires additional funding from Washoe County, Carson City
New Route Summer shuttle service to Sand Harbor                                                                                                                 X
                                                                     and Douglas County. TTD is analyzing such a service.
                                                                     Staff has seen a number of complaints on this matter and this is an
 General
         Lunch relief drivers need to be on-time                     MV issue that should be addressed to ensure that routes are                 X
Comment
                                                                     departing on time.
                                                                     The present pricing of $35.00 was an effort to have a 50% discount                X - requires more
  Fares       Increase senior/disabled monthly pass fare to $40
                                                                     for our seniors and persons with disabilities.                                     public outreach
                                                                     Staff concurs with this suggestion and due to time constraints, staff
 General
         Improve BlueGO marketing efforts                            has been unable to effectively market BlueGO. This will become a                           X
Comment
                                                                     much greater focus in October and November.
 General                                                             Staff concurs and is working through the Assistant City Manager/Vice
         Collaborate more with City Council                                                                                                                     X
Comment                                                              President on more collaboration with the City Council.

                                                                     Staff agrees on the schedule and rider guides and once the routes
 General                                                             are finalized, the new easy to read guide will be published and                  X - Rider's Guide by
         Revise schedule - difficult to read                                                                                                                                           X
Comment                                                              distributed. Staff did not want to release the Rider's Guide to the                 October 2009
                                                                     general public with routes and schedules changing.
                                                                     Staff agrees and has a plan to install up to 25 new bus shelters
                                                                                                                                                      X - Once Prop 1B
 General                                                             throughout the BlueGO service area once the PTMISEA funds are
         Increase the number of shelters                                                                                                             PTMISEA Funds Are
Comment                                                              received from TRPA and the State of California. STATA does not
                                                                                                                                                          Received
                                                                     have funds available to front the expense.
                                                                     This requires discussion with Harrah's to support the elimination of
                                                                     this stop since the stop is served by two routes that they fund. A
  50, 53      Eliminate the stop on Hwy 50 in front of Harvey's      suggestion is to switch the service into Stateline Transit Center to                                                              X             X
                                                                     eliminate the left hand turn when traveling westbound. STC would be
                                                                     served eastbound instead.
 General As developments come into town, make sure they     The Short Range Transit Plan that LSC is working on will address this
                                                                                                                                                                X
Comment are served and that buses have appropriate capacity matter.
 General                                                             Staff concurs and will work with MV to ensure this matter is
         Driver training on regular basis                                                                                                        X
Comment                                                              addressed.
                                                                     Many transit agencies are going away from transfers in an attempt to
                                                                     use day passes. Placer County, Los Angeles, San Bernardino,
                                                                     Riverside, Sacramento, San Diego, Blythe has eliminated transfer due
                                                                                                                                                                                                      X - if
                                                                     to fraud. A transfer is normally used to transfer from one route to
                                                                                                                                                                                                     simple
                                                                     another in the same continuous direction. Previously, passengers                                           X - to encourage                 X - if simple
                                                                                                                                                       X - for a full detail                        transfer
  Fares       Reinstate transfers                                    were using transfers as a limited time pass on the same route, which                                      rider to purchase               transfer policy
                                                                                                                                                     analysis on the matter                         policy is
                                                                     means passengers were making round trips. Staff could support                                                day passes                  is implemented
                                                                                                                                                                                                   impleme
                                                                     reinstating transfers if transfers are valid within 30 minutes on a route
                                                                                                                                                                                                      nted
                                                                     that is not the same as the originating route as a one time transfer.
                                                                     Some systems charge for transfers - this encourages the purchase of
                                                                     day passes, reduces fraud, but penalizes the rider.
                                                                 Staff concurs and starting in October, Marketing will be a larger focus
              Better education for seniors and disabled clients on
  OnCall                                                                                                                                                        X
              Dial-A-Ride services                               to ensure the public understands BlueGO.
 General      Better education for hotel/casino concierges on    Staff concurs and starting in October, Marketing will be a larger focus
                                                                                                                                                                X
Comment       services                                           to ensure the public understands BlueGO.
 General                                                         Staff concurs and will work with MV to ensure this matter is
            Keep bus stops clear of snow in winter                                                                                                              X
Comment                                                          addressed. This includes possibly using work release employees.
 General    More senior education on BlueGO services, and        Staff concurs and starting in October, Marketing will be a larger focus
                                                                                                                                                                X
Comment     inform senior center workers on services             to ensure the public understands BlueGO.
40, 52, 53, Make routes neighborhood shuttles that connect to    The routes already operate in this fashion. They meet Route 50 at
    55      Hwy 50 service                                       various locations along US Hwy 50 including transit centers.
                                                                 Presently Route 53 serves east Pioneer Trail and Route 40 serves
                                                                 west Pioneer Trail. Routes 52 and 55 provide some service between
40, 52, 53,
            Provide more service off Pioneer Trail neighborhoods Al Tahoe Blvd and Herbert Avenue. At the present time, ridership                               X
    55
                                                                 demands does not justify additional service on Pioneer Trail. In the
                                                                 winter, Orange Route 11 will be available.
                                                                 Staff concurs and with the Bus Stop Improvement Program, many
                                                                 stops has been or will be relocated to crosswalks and signalized
 General
            Locate stops closer to cross walks                   intersections along major thoroughfares such as US Hwy 50, State
Comment
                                                                 Route 89, Pioneer Trail, Ski Run Blvd, SR 207 to eliminate
                                                                 "jaywalking".
 General                                                         Staff concurs and due to staff time constraints has not been able to,
            Inform riders of stop location changes
Comment                                                          however, this will improve starting in October.
         Connections to JAC on 20x and 21x can be difficult        Staff concurs and is working with MV on additional time checks for                                       11
20X, 21X in summer and winter when traffic is bad - add more       these routes to build these schedules and ensure proper running time                                     X    X
         time for route                                            is addressed.
 Fares   Fares too low                                             Additional information is needed about this comment.                                  X
 Fares   Fare too high                                             Additional information is needed about this comment.                                  X
                                                           Presently the demand for Route 50 is showing that three buses is too
                                                           much service. The productivity is averaging 15 passengers per hour,
                                                           which is about 5 passengers per bus. With additional funding cuts in
   50      Reduce to 2 buses on weekdays and 3 on weekends                                                                                                                  X    X
                                                           California, the elimination of the third bus - all days may help. It is
                                                           estimated that an additional $30,000 needs to be added back to the
                                                           budget if 8 hour service was added on weekends with a third bus.
                                                                   This may not be supported by the 5 casinos since their funding pays
                                                                   for Route 50. With their funding not covering Route 50, additional
   50      Eliminate Kingsbury Transit Center Stop                 reductions would need to be made. Passengers will be forced to                                           X    X
                                                                   transfer at Stateline Transit Center or walk for trips into Douglas
                                                                   County, Nevada.
                                                                   Route 54 is meant to pick up this service at 11 pm. Route 54 could
           Have Route 50 go through Bijou and Pioneer Trail        start earlier, however the intent of Route 54 was to reduce the
 50, 54                                                                                                                                                                     X    X
           after 9 pm since Routes 53 and 55 stop at 9 pm          operation at night from three buses (2 Route 50, 1 Route 53) to one
                                                                   (Route 54) operating hourly.
           Eliminate use Route 55 for Y area neighborhood
   51                                                              Staff concurs and has been proposed.                                                                     X    X
           route
                                                                   Some areas of the City may go underserved since Routes 52 and 55
                                                                   take different paths and serve different neighborhoods (52 - Al Tahoe,
                                                                   Sierra Tract) (55 - Garner Mountain, Hospital). Passengers will be on
           Eliminate, use Route 53 for Stateline area
   52                                                              the bus upwards of 50 minutes or more if combined for passengers                      X
           neighborhood route
                                                                   traveling to the end of the route. Route 53 passengers would be
                                                                   forced to transfer to Route 55 at LTCC, instead of a straight route
                                                                   from Bijou neighborhood to South Y areas.
                                                                   Staff supports recommendation and is proposing that this route end at
   53      1 hourly route at east end of town ending at 9 pm                                                                                                                X    X
                                                                   9 pm.
                                                                   This route provides two way coverage already. In the reverse,
           Eliminate deadhead trips, provide two way route         passengers are taken from one end of the route to the other with no
  20X      coverage every trip. Reduce hours of service as         stops in the middle. Adding stops will add additional cost to the route
           needed.                                                 and affect the performance measures of the overall route. Staff has
                                                                   proposed reduction of hours to this route already.
                                                                   There is no deadhead trips on this route. There is two way coverage
           Eliminate deadhead trips, provide two way route
  21X                                                              with stops in the middle. A 2:30 pm trip is proposed to be added to                                      X    X
           coverage every trip.
                                                                   eliminate the deadhead in the middle of the day for one bus.
                                                                   Does not support the notion of having students use BlueGO to go to
  21X      Eliminate George Whittell High School                                                                                                                        X   X    X
                                                                   school.
                                                                   This can be done, would require additional funding from Carson City
                                                                   to support such an extension. Carson City, Ray Sydney and Douglas
           New all day service to replace Route 22 in the          County would like to see a triangle route operating in both directions.
  21X                                                                                                                                                    X
           midday                                                  Additional discussions is required with Carson City. An additional bus
                                                                   is required to maintain hourly headways with an extension to Carson
                                                                   City all day long.
                                                                   Staff has proposed this on weekends only. There is demand on               X - additional survey
  21X      Reduce hours of operation by 1 hour in the morning      weekdays for the first trips in the AM. Additional survey is required to       need for total        X   X    X
                                                                   verify this suggestion.                                                    elimination by 1 hour
                                                                   Staff does not support this suggestion because Zephyr Cove and
   22      Eliminate                                               Round Hill will be underserved if Route 21X does not operate all day.                 X                  X    X
                                                                   A route is needed into this area if this route is eliminated.
                                                                   Staff supports. Staff has requested additional data about Route 23 on
                                                                   time performance from conducting a survey. Stateline motels area
                                                                                                                                              X - should route miles
   23      Needs More Recovery Time                                can be moved back to Route 53, should Route 53 go to a 60 minute                                         X    X
                                                                                                                                                   be reduced.
                                                                   frequency. Additional route miles need reduction in order to add more
                                                                   recovery time.
                                                                   El Dorado County may not support since Route 40 ridership is
                                                                   developing. The loop route concept makes sense and can be
           Eliminate if budget cuts mandate it or operate hourly   implemented. Staff supports 2nd loop going back to Airport, then to             X - if route is
   40                                                                                                                                                                       X    X
           to Meyers                                               College then to South Y to prevent route duplication with Route 52 on          reconstructed
                                                                   US Highway 50 to LTCC. Loop concept may force Meyers riders to
                                                                   LTCC college an additional 15 minutes out of direction movement.

                                                                   This trolley service was eliminated due to lack of funding from
                                                                   SNPLMA and sponsorships. An interim measure would be to
                                                                   permanently schedule a enclosed trolley on Route 50 and show it on
                                                                   the schedule - similar to Unitrans and when they run double deckers            X - requires
           One route from Stateline Transit Center to Emerald
   30                                                              on their routes. Creating a dedicated trolley route will duplicate Route   coordination with US
           Bay
                                                                   50 and require two vehicles operating hourly at a cost of $150,000 for        Forest Service
                                                                   a summer season from STATA's general fund. There will be no
                                                                   connection to Tahoma and a gap in service again. If route operated
                                                                   on a 2 hour frequency, staff estimates the route will cost $75,000.

                                                                   This will result in a gap of service for riders wanting to connect
                                                                   between north and south shores in the summer time. US Forest
                                                                   Service may express concern. Emerald Bay Shuttle was discontinued
                                                                                                                                                  X - requires
           Eliminate Tahoma - Keep Trolley for locals and          in favor of BlueGO being extended to Tahoma. TART will not extend
   30                                                                                                                                         coordination with US
           tourists in town only                                   to Emerald Bay because it is out of Placer/Washoe County and will
                                                                                                                                                 Forest Service
                                                                   cost additional funds and a bus. Tahoma is in El Dorado County, part
                                                                   of BlueGO service area and makes logical sense for BlueGO to go to
                                                                   Tahoma with El Dorado County funds.
           Why take away a route, cut hours and then turn     Staff does not understand this comment. Needs additional
   50
           around and put back a new route?                   information.
                                                              This is already the case with Routes 52 and 55. Extending Route 53
          Start at South Y at 6:15 am and then go to College
                                                              will cause route duplication. Consolidating Routes 52, 53 and 55 will
   53     and then to Stateline and then to Bijou and then to                                                                                            X
                                                              restore former Route B and result in areas under served - Hospital, Al
          South Y
                                                              Tahoe, Sierra Tract, Recreation Area, Kelly Ridge
                                                              Operating two Route 50 buses and one Route 53 bus at night is
                                                              yielding very low ridership. Combining the three buses into one,
   54     Do not need it                                      improves productivity and provides service where the demand is at                                         X   X    X
                                                              night. LTCC is closed after 10 pm on weekdays and Saturday and all
                                                              day Sunday.
                                                              There are no changes to OnCall, other than reducing the maximum
 OnCall Keep it like it is
                                                              cap.
          Eliminate. Stop Kit Cars now. They are unsafe and   Staff is proposing elimination of this service and the return of the
   60                                                                                                                                                                       X    X
          unnecessary.                                        vehicles to TTD.
                                                              Staff supports and is presently analyzing the feasibility and cost of
20X, 21X,
          Combine and run all day                             such a service. Douglas County, Ray Sydney and Carson City                                 X              X
   22
                                                              interested as well.
                                                              Staff is proposing reductions in the spring and fall seasons to match
   23      Keep it like it is
                                                              ridership demand.
                                                              Should this recommendation be implemented, passengers will need
          Run from South Y to Meyers to Lake Tahoe Blvd and to call into service for Lake Tahoe Airport, North Upper Truckee Road             X - requires additional
   40
          then to Airport on demand                           will have no service, which is a bulk of Route 40's ridership as will                  analysis
                                                              Pioneer Trail and LTCC.
   23
           Change Ridge Guide to show Harveys instead of          Staff will work with The Ridge Resorts to add the complete Route 23
                                                                                                                                             X - By October 2009
                                                                                                                                                                         12
           Harrah's                                               schedule in The Ridge Guide.
           Education to Harveys and Harrah's Concierge            Staff concurs and starting in October, Marketing will be a larger focus
   23                                                                                                                                                 X
           Regarding Route 23 and Bus Stops                       to ensure the public understands BlueGO.
                                                                  Staff concurs and all bus schedules already reflect this with the notion
   23      Harrah's Bus Stop is in front of Embassy Suites
                                                                  (Harrah's Lake Tahoe).
                                                                  Should Route 53 revert to an one hour frequency, it may make better
           Route 23 service to Lakeshore Boulevard is
   23                                                             sense to add this loop to Route 53. Alternately, this area can receive                                 X    X
           unnecessary
                                                                  no bus service due to low ridership or retain it on Route 23.
                                                                  Staff believes additional education can alleviate this matter.
           Consider timing for Route 23 guest from The Ridge      Passengers coming from The Ridge going to MontBleu or Harrah's
   23                                                                                                                                                                X   X    X
           to Harrah's and Harveys                                should be encourage to get off at Horizon or Harveys and cross the
                                                                  street (Harveys, use tunnel) instead of riding around.
                                                                  Staff concurs with the suggestion and should Route 53 revert to an
                                                                  one hour frequency, it may make better sense to add this loop to
   23      Lakeshore Loop has no return option                                                                                                                       X   X    X
                                                                  Route 53. Alternately, this area can receive no bus service due to low
                                                                  ridership or retain it on Route 23.
                                                                  The justification to use US Highway 50 stops is in an attempt to
           Stopping on the highway is an issue. Route should      reduce the running time to this route. Route miles require reduction
   23                                                                                                                                                 X              X
           stop at casino lobbies                                 should the route revert to casino lobbies and maneuvering through
                                                                  parking lots.
                                                                  The justification to use US Highway 50 stops is in an attempt to
                                                                  reduce the running time to this route. Route miles require reduction
           Bus Stops are dangerous on highway with no             should the route revert to casino lobbies and maneuvering through
   23                                                                                                                                                 X              X
           shelters - lobbies are better                          parking lots. Shelters are planned at all bus stops on US Highway 50
                                                                  in Stateline, NV next to casinos. This should address the situation
                                                                  regarding passengers waiting in the cold or the heat.
                                                                 The justification to use US Highway 50 stops is in an attempt to
                                                                 reduce the running time to this route. Route miles require reduction
                                                                 should the route revert to casino lobbies and maneuvering through
           Since the route stopped picking up behind Harrah's, I
   23                                                            parking lots. Through improved coordination with South Tahoe
           haven't seen passengers with baggage
                                                                 Express, the official transfer point is Harveys Lake Tahoe Bus Center.
                                                                 Also, passengers that do not want to walk to the Highway are
                                                                 encouraged to use BlueGO OnCall.
                                                                 Staff will evaluate this finding and see what can be done to ensure
           Loading/Unloading 10-17's is more hazaderous than that the stops are accessible for persons with disabilities in mobility
           at the Casino lobbies. At the Embassy Suite           devices. In addition, all of the stops have sidewalks, are plowed in the
   23                                                                                                                                                 X                  X    X
           (Harrah's) stop, you can not use the curb pullout     winter and have another room for persons with mobility devices. The
           because the bench is there                            bench will be moved to an appropriate location for mobility device
                                                                 deployment.
                                                                  This requires coordination with The Ridge and casinos to see if this is
                                                                  supported. This will not provide effective service for other riders that
           Make Route 23 a direct run from The Ridge to back      use the service and it access other casinos will result in passengers
           of Harrahs and on request for all other casinos and    having to call to have the bus serve them or walk to Harrahs. The
   23                                                                                                                                                 X
           stops. Add new casino circulator such as Heavenly      additional casino circulator is costly and may not yield the ridership
           Green Route                                            demand since the prior casino shuttles performed poorly since it was
                                                                  determined that it was faster to walk then to ride a shuttle going in a
                                                                  one way loop. This recommendation requires additional analysis.

           It is a fallacy to say that the Route 23 can not serve
           casino lobbies and the lakeside loop. The route was This comment requires additional route testing since the consensus is
   23                                                                                                                                                 X
           much tighter and yet doable in the winter. Paddle      that the route is still too tight.
           timings are off and can be adjusted.
           Timing adjustments between Stateline Transit Center
           and Kingsbury Transit Center through Harrahs and
                                                                 This comment requires additional route testing since the consensus is
   23      MontBleu to Ridge and From Horizon to Harrahs at                                                                                           X
                                                                 that the route is still too tight.
           17 minutes is too wacky. There are plenty of time for
           casino lobby stops
                                                                  This routing was placed to prevent left hand turns into Stateline
          Cedar Street to Friday Avenue deviation should be
20X, 21X,                                                         Transit Center from US Highway 50 as well as a blinded right hand
          removed and the route should use Stateline Avenue                                                                                           X
 22, 23                                                           turn from Stateline Avenue to US Highway 50. This would require
          to Highway 50
                                                                  analysis by MV to determine if this recommendation is safe.
                                                             Staff concurs with the suggestion and should Route 53 revert to an
                                                             one hour frequency, it may make better sense to add this loop to
   23      Lakeshore Loop is out of place for this route                                                                                                                 X    X
                                                             Route 53. Alternately, this area can receive no bus service due to low
                                                             ridership or retain it on Route 23.
                                                             This would require additional funding to order to add more service to
         Friday and Saturday nights should run several hours
   23                                                        Route 23 at night. Additional analysis is required to analyze and                        X
         more, last loop is too early.
                                                             assess demand for such a service.
                                                             Staff concurs and starting in October, Marketing will be a larger focus
 General
         Marketing needs to be improved                      to ensure the public understands BlueGO. Time constraints has                                           X
Comment
                                                             prevented staff from effectively marketing BlueGO
                                                                  This trolley service was eliminated due to lack of funding from
                                                                  SNPLMA and sponsorships. An interim measure would be to
                                                                  permanently schedule a enclosed trolley on Route 50 and show it on
                                                                  the schedule - similar to Unitrans and when they run double deckers            X - requires
   50      Trolley Service on Highway 50 is needed                on their routes. Creating a dedicated trolley route will duplicate Route   coordination with US
                                                                  50 and require two vehicles operating hourly at a cost of $150,000 for        Forest Service
                                                                  a summer season from STATA's general fund. There will be no
                                                                  connection to Tahoma and a gap in service again. If route operated
                                                                  on a 2 hour frequency, staff estimates the route will cost $75,000.
                                                                  Stop already exists. A sign will be installed next week with staff
   30      Stop at Mt. Tallac Trailhead is needed                                                                                                                    X   X    X
                                                                  coordinating with MV.
                                                                                                                                                 X - requires
                                                                  This requires further analysis and coordination with US Forest
   30      Service to Camp Shelley                                                                                                           coordination with US
                                                                  Service.
                                                                                                                                                Forest Service
                                                                  Route 40 is a developing route and reducing its service can leave
                                                                  Meyers residents without fixed route transportation. Route 21X
 40, 21X   Reduce Routes 40 and 21X                                                                                                                   X
                                                                  reductions are proposed and require additional coordination with
                                                                  Carson City and Douglas County.
                                                                  Staff concurs and starting in October, Marketing will be a larger focus
 General
         Hispanic Population require additional marketing         to ensure the public understands BlueGO. Time constants has                         X
Comment
                                                                  prevented staff from effectively marketing BlueGO
                                                              Staff will advise PADMA and the City's Redevelopment Department
 General                                                                                                                                     X - Coordination with
         Horse Buggy is a concern at Stateline Transit Center on this matter. This was brought to their attention back in June when
Comment                                                                                                                                       PADMA and City
                                                              the comment was brought to STATA's attention.

 General Vending Machine Guy is a problem at Stateline            Staff will have a discussion with Herman regarding parking at
                                                                                                                                                                         X    X
Comment Transit Center                                            Stateline Transit Center. He should not be parking in the bus lanes.
                                                                  Staff supports recommendation and has proposed no changes
   53      Keep Route 53                                                                                                                                                 X    X
                                                                  towards eliminating Route 53.
                                                                  Staff supports recommendation and has proposed no changes
   55      Keep Route 55                                          towards eliminating Route 55, especially with grant funds received to                                  X    X
                                                                  fund this route in FY 09-10.
                                                                                                                                                                                 13
                                                                   Staff needs additional details from this suggestion. The routes in
 General                                                           Stateline Transit Center either end there if conditioning into Douglas
         Simple Turnaround at Stateline Area                                                                                                                                     X    X
Comment                                                            County or travel through to Kingsbury Transit Center if originating in
                                                                   South Lake Tahoe.
                                                                   This may not be supported by the 5 casinos since their funding pays
                                                                   for Route 50. With their funding not covering Route 50, additional
                                                                   reductions would need to be made. Passengers will be forced to
                                                                   transfer at Stateline Transit Center or walk for trips into Douglas
20X, 21X,
                                                                   County, Nevada. Routes 12, 15, 20X, 21X, 22 and 23 cycle through
22, 23, 50, Do not go to Kingsbury Transit Center - no ridership                                                                                                                 X    X
                                                                   the transit center to provide additional opportunities for to transfer
    53
                                                                   before going to Stateline. The development of this transit center was
                                                                   a goal of TRPA, STATA and Douglas County. Ridership is developing
                                                                   and many riders are pleased that there is service to this facility with a
                                                                   waiting room and restroom.
                                                                 This requires additional analysis and route testing before such a
                                                                 change can be implemented. The bus would need to travel through a
            Service to Former Burger King Shopping Center next
 21X, 22                                                         parking lot and then make a right turn - unprotected onto US Highway                        X
            to Kingsbury Transit Center with stop in parking lot
                                                                 50 to continue east. Westbound service would not be possible
                                                                 without making an unprotected left hand turn into transit center.
 General                                                           Staff concurs with this recommendation and will coordinate with MV
         STATA attend Safety Meeting Monthly                                                                                                                                     X    X
Comment                                                            to participate in these meetings.
                                                               Staff will contact Caltrans regarding this light to improve the timing.
20X, 21X,
          Friday and Cedar Avenue Traffic Light is problematic Staff has authorized MV to use Cedar to Park to US Highway 50 for                             X
 22, 23
                                                               the interim until the light issue has been corrected.
                                                                   Staff concurs and all future bus purchases will have electronic
 General                                                           destination signs. It is approximately $7,000 per bus to install
         Destination Signs needed for all buses                                                                                                              X
Comment                                                            electronic signs on buses that do not have them. For the interim, staff
                                                                   has developed laminated signs for the windows.
                                                                   Staff will work with MV to see about installing a sign on the bench as
  50, 53    Bus Stop sign on bench at Harveys                                                                                                                                    X    X
                                                                   well as relocating the bench closer to the street.
20X, 21X,
                                                                   Staff will obtain additional keys for the buses so that the drivers can
22, 23, 50, Keys to Kingsbury Transit Center is needed                                                                                             X - By September 2009
                                                                   access the restrooms and lock the facility at night.
    53
                                                                 Staff will request time surveys from MV to analyze the running time
    53      53 - too much time between College and Bijiou area                                                                                                                   X    X
                                                                 between Lake Tahoe Community College and Bijiou.
                                                                 Staff will request time surveys from MV to analyze the running time
    53      53 - too little time between Bijou and US Highway 50                                                                                                                 X    X
                                                                 between Bijou and US Highway 50.
                                                                 Staff concurs and starting in October, Marketing will be a larger focus
 General
            Spanish Information                                  to ensure the public understands BlueGO. Time constraints has                               X
Comment
                                                                 prevented staff from effectively marketing BlueGO
                                                                 Staff will investigate and have the sign replaced if missing. Sign was
    55      No sign at Safeway                                                                                                                                                   X    X
                                                                 near entrance closest to Johnson Blvd.
                                                                 As part of the Bus Stop Improvement Program, staff will coordinate
 General
            Mirrors and Bus Stop Signs are problems              with MV regarding bus stop sign placement so that the signs do not                          X
Comment
                                                                 hit the mirrors on the buses.
                                                                 This would affect farebox recovery ratio and impact revenues
 OnCall     OnCall should be free                                received needed to operate the transit system and requires additional                       X
                                                                 analysis to determine replacement revenue.
                                                                 STATA had a kiosk system in 2003, 2004 and was shut down due to
 General                                                         technical difficulties. The kiosks are still available and additional
            Kiosk System                                                                                                                                     X
Comment                                                          analysis is needed to determine if a kiosk system can work for
                                                                 BlueGO.
                                                                 Staff concurs with suggestion as the stop is dangerous since the stop
            Removal of bus stop - westbound US Highway 50 at
 21X, 22                                                         is on the highway with no crosswalk. Staff will work with MV to                                                 X    X
            Lake Village Drive
                                                                 remove the sign.
                                                                 This requires input from MV as well as a cost analysis regarding its
 General
            Snow Tires are needed                                implementation. Additional information regarding regulations for snow                       X
Comment
                                                                 tires are needed.
                                                                   Staff will request time survey data from MV to validate this and adjust
20X, 21X Buses from Valley are still running late                                                                                                            X                   X    X
                                                                   schedules accordingly so that the route running time is accurate.
                                                                   Staff will contact Douglas County and Mid Mountain Communications
20X, 21X Use Sheriff Tower for two way radio system                                                                                                          X
                                                                   regarding the feasibility of this suggestion.
 General Dispatch encourages drivers to talk on Nextel while       Staff will discuss this matter with MV regarding their policy on the
                                                                                                                                               X
Comment driving                                                    matter.
            Stateline TC, Kingsbury TC, Elks Point Drive           Staff will request time survey data from MV to validate this and adjust
 21X, 22                                                                                                                                                     X                   X    X
            Timeliness on Routes 21X and 22                        schedules accordingly so that the route running time is accurate.
                                                                   Staff supports this recommendation and will work with MV to ensure
                                                                   that the pressure is removed. Many disclaimers are added to
 General
         Remove Pressure from Bus Drivers                          materials to let passengers know various factors can effect route           X
Comment
                                                                   performance. Timepoints were reduced to eliminate the need for
                                                                   drivers to feel that they were running early or late.
                                                                   Staff is not discontinuing trip. Staff is recommending the discontinuing
   21X      Consider keeping 6:30 am trip on Route 21X             the 6:30 pm trip due to low ridership. Staff can analyze both trips and                                       X    X
                                                                   see if these trips are worth elimination based on demand.
                                                                   Staff concurs and starting in October, Marketing will be a larger focus
 General
         Marketing Enhancements                                    to ensure the public understands BlueGO. Time constriants has                             X               X
Comment
                                                                   prevented staff from effectively marketing BlueGO
 General                                                           Staff presently is active in selling ads on the buses through a contract
         Advertising On Buses
Comment                                                            with City Bus Advertising.
                                                                   The present fare structure for BlueGO OnCall was intended to simply
            OnCall $3.00 City, OnCall $6.00 County, OnCall         the collection of fares. All passengers presently receive a transfer to
  Fares                                                                                                                                                      X
            $3.00 + Transfer to County                             ride BlueGO for one trip. Further analysis is needed to determine the
                                                                   impact of changing the fare structure.
                                                                   Additional details is needed regarding Route 89 - where the route
                                                                   starts and ends. Presently Route 30 operates every 60 minutes and
                                                                   Route 40 operates every 45 minutes. If a new route was created, a 60
                                                                   minute route could operate between Lira's and Tahoma operating
  30, 40    Route 89 Should have 60 minute service                                                                                                           X
                                                                   hourly with four buses at an additional cost to STATA unless the miles
                                                                   were reduced to bring it down to 2 buses for a 60 minute frequency.
                                                                   Additional analysis and coordination with El Dorado County and US
                                                                   Forest Service is required.
                                                                   The day pass is presently at $6.00, however the need to punch each
            $6.00 Day Pass - driver punches each time when
  Fares                                                            time when a passenger boards is not clear to staff, since day passes                      X
            boarding
                                                                   are meant for unlimited rides per day.
                                                                                                                                                   X - additional analysis
                                                                The present one way fare is $2.00 on all local BlueGO routes.                       may be needed to
            $2.00 fare on Route 50, Neighborhood Shuttle, Route
                                                                Passengers are encouraged to purchase day passes if they ride more                  develop a transfer
  Fares     89. + 1 Transfer for Neighborhood Shuttle, Route 89                                                                                                                  X    X
                                                                than three times per day. Transfers could be reinstated or the Day                 policy or to compare
            with paid fare
                                                                Pass price can be reduced.                                                           transfers vs. day
                                                                                                                                                          passes
                                                                                                                                                           14


                                                                    BlueGO OnCall already meets this need, 24 hours per day, seven
                                                                    days a week. Passengers are required to call at least 60 minutes in
            Special Needs Bus from 7 am to 12 pm and 2 pm to        advance up to seven days in advance. Seniors, persons with
  OnCall    6 pm operates east/west with 24 hour advance            disabilities and special needs passengers receive first priority on all        X   X
            reservation                                             trips on BlueGO OnCall. Creating a separate bus may further reduce
                                                                    productivity, cost additional and cause additional denials. Additional
                                                                    analysis is required on this suggestion.
                                                                    This suggestion requires additional analysis as the there is not many
    50      Special event Route 50 bus for when delays occur                                                                                       X
                                                                    other routes that can travel east/west between South Y and Kingsbury
                                                                    There are neighborhood shuttles in County areas that all passengers
OnCall, 22, Covert OnCall to neighborhood shuttle in County         can use and the route deviate 3/4 of a mile off route presently with
23, 30, 40 areas                                                    seniors, persons with disabilities and special needs passengers
                                                                    receiving first priority.
                                                                    Staff needs additional information on this suggestion. OnCall is
                                                                    meant to be a flexible on demand service with the driver taking the
  OnCall    Yellow Zone Bus                                                                                                                        X
                                                                    best route possible and dispatch to combine trips to make it a shared
                                                                    ride experience.
                                                                    Staff needs additional information on this suggestion. OnCall is
                                                                    meant to be a flexible on demand service with the driver taking the
  OnCall    Pink Zone Bus                                                                                                                          X
                                                                    best route possible and dispatch to combine trips to make it a shared
                                                                    ride experience.
                                                                    This is already the case with 10 ride tokens. At 1.80 a ride or 80 cents
                                                                    a ride (Special), passengers receive one free trip at the end based on
                                                                    the analogy that the passenger would have paid the full base fare of
            10 ride punch pass - last ride free. One for Route 50
  Fares                                                             $2.00 or $1.00 (special). These are valid on all local BlueGO routes.
            and One for Neighborhood shuttle
                                                                    It was suggested by an MV employee to use tokens instead of 10-ride
                                                                    punch passes for local routes because there was a large token
                                                                    inventory and it can help with reduce printing costs.

                                                                    A passenger can purchase 2 bags of 10-ride tokens to equal $36.00.
                                                                    At 1.80 a ride or 80 cents a ride (Special), passengers receive one
                                                                    free trip at the end based on the analogy that the passenger would
            20 ride punch pass. One for Route 50 and one for        have paid the full base fare of $2.00 or $1.00 (special). 2 bags would
  Fares
            Neighborhood shuttle - last two rides free.             yield two free trips. These are valid on all local BlueGO routes. It was
                                                                    suggested by an MV employee to use tokens instead of 10-ride punch
                                                                    passes for local routes because there was a large token inventory and
                                                                    it can help with reduce printing costs.
                                                                    This may impact farebox recovery ratio, however can generate
  Fares     Everybody rides free on birthday                        ridership. Some type of proof may be required to be shown to the bus
                                                                    operator to receive a free ride.
                                                                    This change requires development of loops within the Sierra Tract
                                                                    and Al Tahoe neighborhoods. This can be implemented on Route 52
            Neighborhood shuttle route enter and exit same          since this is the route that serves these neighborhoods. The present
    52                                                                                                                                                     X    X
            street (Sierra Tract, Al Tahoe) Second Chance bus       routing does not allow for this because it keeps the bus moving
                                                                    reduces the turning movements and helps with the on time
                                                                    performance of the route.
                                                                    Some type of PR would be helpful for BlueGO to help increase
         Hug A Bus Festival - Raise funds for bus shelters,         awareness of transit services. This requires additional analysis and
 General
         pay for new years and big holiday event                    support from others to implement a festival or donation program for            X
Comment
         transportation                                             shelters and services. Staff could also work with service clubs and
                                                                    foundations.

                                                                    Staff needs additional details regarding unsafe stops and danegreous
                                                                    traffic conditions. Departing on the hour and half hour may impact
                                                                    passengers going to jobs, appointments and schools, hence why the
                                                                    route departs at :15 and :45 past the hour. In addition, in a hub and
            Redesign bus routes to eliminate unsafe stops and
                                                                    spoke system all routes arrive at the same time and leave at the
            dangerous turns across traffic lanes and crossing
30, 40, 50,                                                         same time to reduce transfer time for routes. Staff can work with a
            against adverse traffic in uncontrolled areas.
52, 53, 55,                                                         contractor once additional funding is recieved to paint bus only on the
            Stagger Route 50 on hour and half hour,                                                                                                X
 General                                                            driveways with City approval. Staff has worked with the South Tahoe
            neighborhood shuttle on :15 and :45, Route 89 on
Comment                                                             Parking Authority and will continue to do so to step up enforcement at
            hour and half hour. Paint bus only lanes in transit
                                                                    Stateline Transit Center, Douglas County Sheieff at Kingsbury Transit
            centers, enforce citation of offenders
                                                                    Center and City of South Lake Tahoe Police at the South Y Transit
                                                                    Station. Ina ddition road surpevsors can assist with enforcement at
                                                                    the three transit centers. Caltrans will paint Keep Clear on
                                                                    west/eastbound US Highway 50 to help buses access Transit Way.

                                                                The justification for the present route numbering system is to group
         Rename routes to reflect where they go:
                                                                routes where they originate - 10 series are ski shuttles, 20 series are
         40/51 to County Connection 89
                                                                routes that serve Douglas County, 30 series are trolley routes, 40
         21 to Carson 50
                                                                series are routes that serve El Dorado County, 50 series are routes
 General 20 to Gardnerville 207
                                                                that serve the City of South Lake Tahoe and 60 series are special                  X
Comment 22 to Zephyr 22
                                                                service routes. Each route is named as well - (i.e. 23-Upper
         23 to Kingsbury 207
                                                                Kingsbury, 22-Zephyr Cove, 20X-Kingsbury Express, 55-South Lake
         50 route uses bus stops on 50
                                                                Tahoe City Circulator, 53 - Pioneer Trail/Bijou, 50 -Highway 50, 40-
         Neighborhood shuttle does not use stops on 50
                                                                Meyers Circulator).
                                                                Redesign of routes require ignorant public outreach. Additional
                                                                training support from MV can help drivers understand routes. Selling
         Redesign routes to eliminate need to train drivers on
                                                                passes/tokens was removed from buses at the recommendation of an
         multiple routes. Routes travel in east/west direction.
                                                                auditor, which is why they are sold at transit centers and various
         Restore transfers and neighborhood routes can sell
 General                                                        vendors, online and over the phone. Transfers could be reinstituted
         day passes and 10-ride passes eliminating pay and                                                                                     X   X
Comment                                                         provided that there is a policy to prevent fraud even though many
         pay again. 50 routes can sell day passes and ten
                                                                transit agencies are going away from the use of transfers, including
         rides and accept transfers from neighborhood
                                                                Placer County. Additional education should help riders know that
         shuttle.
                                                                purchasing day passes make sense when riding more than 3 buses a
                                                                day.
                                                                This matter was discussed in April 2008 and was rejected by the
 General                                                        Board of Directors because of the environment that Tahoe is. Board
         Exterior Advertising Should Be Considered.                                                                                                X
Comment                                                         supported interior advertising however. This would require
                                                                coordination with TRPA if ads were placed on exterior of buses.
                                                                                                  BlueGO Monthly Report
                                                                                                         Summary
                                                                                                                                                                                                                                     15
Bus Route             Type of Route     Passenger         Actual         Actual         Revenue     Revenue              Fare           Operating      Operational    Pass./      Ave Pass Aver Fare/         Pass./       Subs/      Miles/
                                            Trips         Hours          Miles           Hours       Miles         Revenue Collected      Days        Cost for Route Rev.Veh Hr    Per Day        Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle            19,371          1,339         10,460         1,297        9,346      $                -         128           56,716        14.93       151.34 $           -        2.07 $      2.93         7.21
Orange Route 11        Ski Shuttle           128,672          4,178         31,599         4,031       30,532      $                -         128          176,039        31.92      1005.25 $           -        4.21 $      1.37         7.57
Green Route 12         Ski Shuttle            28,834          1,313         11,657         1,296       11,362      $                -         128           55,863        22.24       225.27 $           -        2.54 $      1.94         8.76
Gold Route 13          Ski Shuttle            24,487          1,564         14,383         1,519       13,851      $                -         128           66,271        16.12       191.30 $           -        1.77 $      2.71         9.12
Purple Route 14        Ski Shuttle            49,187          1,957         17,523         1,898       16,332      $                -         128           83,184        25.92       384.27 $           -        3.01 $      1.69         8.61
Blue Route 15          Ski Shuttle            57,226          2,855         29,878         3,278       33,755      $                -         128          143,359        17.46       447.08 $           -        1.70 $      2.51        10.30
Yellow Route 16        Ski Shuttle             9,318          1,729         15,128         1,505        5,879      $                -         128           63,885         6.19        72.80 $           -        1.59 $      6.86         3.91
Black Route 17X        Ski Shuttle             8,114               172            780        168             772   $                -         128            7,558        48.30        63.39 $           -       10.51 $      0.93         4.60
Route 20X              Commuter               17,848          6,745        142,376         4,850      107,640 $              10,166           219          218,598         3.68        81.50 $       0.57         0.17 $     12.25        22.19
Route 21X              Commuter                6,559          5,188        115,914         4,685      103,965 $              10,037           220          210,199         1.40        29.81 $       1.53         0.06 $     32.05        22.19
Route 22           Rural Neighborhood          3,795          1,953         23,951         1,655       22,389 $                 3,586         242           73,462         2.29        15.68 $       0.94         0.17 $     19.36        13.53
Route 23           Rural Neighborhood         34,327          4,569         56,765         4,267       47,847 $                 7,016         220          190,652         8.04       156.03 $       0.20         0.72 $      5.55        11.21
Trolley Route 30    Rural Fixed Route          2,479               745      14,666           721       14,421 $                 3,223            39         34,224         3.44        63.56 $       1.30         0.17 $     13.81        20.00
Route 40           Rural Neighborhood          4,900          2,831         56,971         2,585       56,582 $                 5,774         220          115,390         1.90        22.27 $       1.18         0.09 $     23.55        21.89
Route 41X              Commuter                     425            593       8,581           450        6,452 $                  335          189           20,097         0.94         2.25 $       0.79         0.07 $     47.29        14.33
Route 50            Urban Fixed Route        198,699         15,065        132,193        12,444      131,166 $             209,354           242          551,303        15.97       821.07 $       1.05         1.51 $      2.77        10.54
Route 51           Urban Neighborhood          3,569          3,408         47,553         3,197       47,212 $                 3,050         220          142,960         1.12        16.22 $       0.85         0.08 $     40.06        14.77
Route 52           Urban Neighborhood         16,176          3,587         50,381         3,355       50,039 $              16,327           220          149,889         4.82        73.53 $       1.01         0.32 $      9.27        14.92
Route 53           Urban Neighborhood         14,335          4,405         59,393         4,215       57,767 $              14,154           220          188,729         3.40        65.16 $       0.99         0.25 $     13.17        13.71
Route 55           Urban Neighborhood          1,258               485       6,974           472        6,923 $                  881             31         22,424         2.66        40.58 $       0.70         0.18 $     17.83        14.66
Camp Rich Circ.      Special Shuttles               117            214       2,263           170        2,030 $                  161             13          8,082         0.69         9.00 $       1.38         0.06 $     69.08        11.92
BlueGO OnCall      Demand Response            21,360          9,531        129,670         8,498      114,288 $              64,781           242          379,053         2.51        88.26 $       3.03         0.19 $     17.75        13.45
Other Services*      Special Shuttles         10,366          1,436         20,708         1,433       20,580 $                  983             46         61,964         7.24       225.35 $       0.09         0.50 $      5.98        14.36
TOTAL                                        661,422      75,859.96        999,769      67,989.60     911,130 $             349,827           157 $      3,019,901         9.73       4,218   $      0.53         0.73 $      4.57        13.40

Farebox Recovery Ratio                                                                   11.58%

2007-2008 Year to Date                       627,834 Not Tracked   Not Tracked    43,601       505,439                      330,427           211 $      2,371,630        14.40       2,976   $      0.53         1.24 $      3.78        11.59
Farebox Recovery Ratio                                                          13.93%
*Casino Shuttles (Club, Diamond & Kingsbury Timeshare) & Winter Ski Services Combined until 12-12-2008.
                                                                                                                                                                                                                                                       16

                                                                                                            BlueGO Monthly Report
                                                                                                                November 2008
Bus Route                  Type of Route         Passenger         Actual         Actual       Revenue        Revenue              Fare           Operating        Operational    Pass./       Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                                     Trips         Hours           Miles         Hours         Miles         Revenue Collected      Days          Cost for Route Rev.Veh Hr     Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10             Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Orange Route 11          Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Green Route 12           Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Gold Route 13            Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Purple Route 14          Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Blue Route 15            Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Yellow Route 16          Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Black Route 17X          Ski Shuttle               -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 20X                 Commuter             2,840      838.00      18,008      487.00                         15,655      $            1,046            30     $     20,133         5.83         94.67 $        0.37         0.18 $      7.09       32.15
Route 21X                 Commuter               214      173.55       3,952      146.52                           3,952     $              39             8      $      6,057         1.46         26.75 $        0.18         0.05 $     28.30       26.97
Route 22             Rural Neighborhood          631      230.43       2,475      201.90                           2,475     $             535             30     $      8,347         3.13         21.03 $        0.85         0.25 $     13.23       12.26
Route 23             Rural Neighborhood        1,244      161.93       2,060      156.13                          2,060      $              22             8      $      6,454         7.97        155.50 $        0.02         0.60 $      5.19       13.19
Trolley Route 30      Rural Fixed Route            -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 40             Rural Neighborhood          108       96.39       2,131       93.45                           2,131     $               4             8      $      3,863         1.16         13.50 $        0.04         0.05 $     35.77       22.80
Route 41X                 Commuter                71        6.00         540        6.00                               540   $                -            8      $        248        11.83          8.88 $         -           0.13 $      3.49       90.00
Route 50             Urban Fixed Route        27,950    1,510.00      17,089    1,510.00                         17,089      $         19,184              30     $     62,423        18.51        931.67 $        0.69         1.64 $      2.23       11.32
Route 51            Urban Neighborhood           257      116.35       1,540      102.54                           1,540     $               3             8      $      4,239         2.51         32.13 $        0.01         0.17 $     16.49       15.02
Route 52            Urban Neighborhood           551      114.55       1,487      101.57                           1,487     $              25             8      $      4,199         5.42         68.88 $        0.05         0.37 $      7.62       14.64
Route 53            Urban Neighborhood           647      159.31       1,988      146.06                           1,988     $              66             8      $      6,038         4.43         80.88 $        0.10         0.33 $      9.33       13.61
Route 55            Urban Neighborhood             -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Camp Rich Circ.        Special Shuttles            -         -             -         -                                   -   $                -               -   $          -       #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
BlueGO OnCall        Demand Response           1,421      613.64       9,559      485.00                          8,073      $            2,197            30     $     20,050         2.93         47.37 $        1.55         0.18 $     14.11       16.65
Other Services*        Special Shuttles        4,222      952.00      10,379      952.00                         10,379      $             940             30     $     40,214         4.43        140.73 $        0.22         0.41 $      9.52       10.90
TOTAL                                         40,156    4,972.15      71,208    4,388.17                         67,369      $         24,061              30 $        182,265         9.15        1,339    $      0.60         0.60 $      4.54       15.35
*Casino Shuttles (Club, Diamond & Kingsbury Timeshare) & Winter Ski Services Combined.
Total Special Needs Clients                                                         374
Total ADA Paratransit Clients                                                          3
Total:                                                                              377
City of South Lake Tahoe Paratransit Service did not operate because there was no certified paratransit passenger that rode the service.
Farebox Recovery Ratio                                                                           13.20%

November 2007                                          29,476    Not Tracked    Not Tracked      4,109.00        53,785      $         32,925              30 $        318,154         7.17          983    $      1.12         0.55 $     10.79       13.09
Farebox Recovery Ratio                                                                           10.35%
                                                                                                                                                                                                                                                           17

                                                                                                        BlueGO Monthly Report
                                                                                                           December 2008
Bus Route               Type of Route      Passenger           Actual         Actual        Revenue       Revenue              Fare           Operating     Operational       Pass./      Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                               Trips           Hours          Miles          Hours         Miles         Revenue Collected      Days       Cost for Route Rev.Veh Hr       Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10             Ski Shuttle              5,206          225.80           1,918       225.80          1,918      $                -            19 $       9,335          23.06        274.00 $            -        2.71 $      1.79        8.49
Orange Route 11          Ski Shuttle             28,776          706.52           5,969       706.52          5,969      $                -            19 $      29,208          40.73       1514.53 $            -        4.82 $      1.01        8.45
Green Route 12           Ski Shuttle              3,862          199.42           1,340       199.42          1,340      $                -            19 $       8,244          19.37        203.26 $            -        2.88 $      2.13        6.72
Gold Route 13            Ski Shuttle              2,971          106.26           1,008       106.26          1,008      $                -            19 $       4,393          27.96        156.37 $            -        2.95 $      1.48        9.49
Purple Route 14          Ski Shuttle              4,631          126.21               916     126.21               916   $                -            19 $       5,218          36.69        243.74 $            -        5.06 $      1.13        7.26
Blue Route 15            Ski Shuttle              9,203          363.33           3,602       363.33          3,603      $                -            19 $      15,020          25.33        484.37 $            -        2.55 $      1.63        9.92
Yellow Route 16          Ski Shuttle              2,099          153.87           1,123       153.87          1,123      $                -            19 $       6,361          13.64        110.47 $            -        1.87 $      3.03        7.30
Black Route 17X          Ski Shuttle                     -              -               -         -                  -   $                -            19 $               -     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 20X                Commuter                 3,004          935.97         16,085        408.39         12,304      $            1,330               8 $    16,883           7.36        375.50 $        0.44         0.24 $      5.62       30.13
Route 21X                Commuter                      949       719.07         15,052        609.66         15,052      $            1,024            31 $      25,203           1.56         30.61 $        1.08         0.06 $     26.56       24.69
Route 22             Rural Neighborhood                962       420.81           2,309       218.91          2,309      $             809             31 $       9,050           4.39         31.03 $        0.84         0.42 $      9.41       10.55
Route 23             Rural Neighborhood           7,049          767.08           7,238       610.95          7,238      $             849             31 $      25,257          11.54        227.39 $        0.12         0.97 $      3.58       11.85
Trolley Route 30      Rural Fixed Route                  -              -               -         -                  -   $                -               0 $             -     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 40             Rural Neighborhood                590       494.50           7,804       401.05          7,804      $             607             31 $      16,579           1.47         19.03 $        1.03         0.08 $     28.10       19.46
Route 41X                Commuter                      44          91.89          1,001        33.72          1,001      $              39             31 $       1,394           1.30          1.42 $        0.89         0.04 $     31.68       29.69
Route 50              Urban Fixed Route          30,464         3,732.16         17,665      1,544.83        17,665      $         29,480              31 $      63,863          19.72        982.71 $        0.97         1.72 $      2.10       11.43
Route 51             Urban Neighborhood                566       469.15           4,979       366.61          4,979      $             409             31 $      15,156           1.54         18.26 $        0.72         0.11 $     26.78       13.58
Route 52             Urban Neighborhood           1,731          481.39           5,041       379.82          5,041      $            1,782            31 $      15,702           4.56         55.84 $        1.03         0.34 $      9.07       13.27
Route 53             Urban Neighborhood           1,574          631.71           7,896       586.40          7,896      $            1,801            31 $      24,242           2.68         50.77 $        1.14         0.20 $     15.40       13.47
Route 55             Urban Neighborhood                  -              -               -         -                  -   $                -               0 $             -     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Camp Rich Circ.        Special Shuttles                  -              -               -         -                  -   $                -               0 $             -     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
BlueGO OnCall         Demand Response             3,845         1,199.18        15,301       1,563.31        12,756      $            9,145            31 $      64,627           2.46        124.03 $        2.38         0.30 $     16.81        8.16
Other Services*        Special Shuttles           6,126          431.79           8,864       431.79          8,864      $                -            12 $      19,431          14.19        510.50 $            -        0.69 $      3.17       20.53
TOTAL                                           113,652       12,256.11        125,111       9,036.85       118,786      $         47,275              31 $     375,164          12.58        3,666    $      0.42         0.96 $      3.30       13.14


Total Special Needs Clients                                                                      395                              420.81        767.08           494.5          469.15
Total ADA Paratransit Clients                                                                      4                               315.5        650.92                          481.39
Total:                                                                                           399                                                                            586.40


Farebox Recovery Ratio                                                                       12.60%
Because ATM operated Route 50 from 12-1-08 to 12-12-08 - Data is not confirmed, so data is extrapolated from December 2007 for these days only for these routes
Other Services Includes Ski Shuttles from 12-1-08 to 12-12-08.

December 2007                                   111,945      Not Tracked    Not Tracked      7,143.00        72,201      $         48,595              31 $     304,463          15.67        3,611    $      0.43         1.55 $      2.72       10.11
Farebox Recovery Ratio                                                                       15.96%
                                                                                                                                                                                                                                                        18

                                                                                                   BlueGO Monthly Report
                                                                                                        January 2009
Bus Route             Type of Route     Passenger          Actual         Actual       Revenue       Revenue             Fare           Operating        Operational       Pass./      Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                           Trips           Hours          Miles         Hours         Miles        Revenue Collected      Days          Cost for Route Rev.Veh Hr       Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle            5,039          243.59           1,503      236.64          1,503     $                -            31 $          9,783          21.29        162.55 $            -        3.35 $      1.94        6.35
Orange Route 11        Ski Shuttle           32,523          746.76           5,854      711.02          5,854     $                -            31 $         29,394          45.74       1049.13 $            -        5.56 $      0.90        8.23
Green Route 12         Ski Shuttle            8,434          413.17           3,187      397.65          3,187     $                -            31 $         16,439          21.21        272.06 $            -        2.65 $      1.95        8.01
Gold Route 13          Ski Shuttle            9,722          470.17           3,085      459.25          2,860     $                -            31 $         18,985          21.17        313.61 $            -        3.40 $      1.95        6.23
Purple Route 14        Ski Shuttle           12,446          523.70           4,652      500.16          4,652     $                -            31 $         20,677          24.88        401.48 $            -        2.68 $      1.66        9.30
Blue Route 15          Ski Shuttle           13,771          363.33           3,602      850.00          8,778     $                -            31 $         35,139          16.20        444.23 $            -        1.57 $      2.55       10.33
Yellow Route 16        Ski Shuttle            2,608          893.58           8,778      850.06          1,414     $                -            31 $         35,141           3.07         84.13 $            -        1.84 $     13.47        1.66
Black Route 17X        Ski Shuttle                   -              -              -         -                 -   $                -            31 $                  -     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 20X              Commuter               2,311          884.54         17,246       510.84         17,246     $            1,376            31 $         21,118           4.52         74.55 $        0.60         0.13 $      9.14       33.76
Route 21X              Commuter               1,292          726.75         14,247       625.69         14,247     $            1,765            31 $         25,866           2.06         41.68 $        1.37         0.09 $     20.02       22.77
Route 22           Rural Neighborhood              340       240.17           2,789      217.11          2,789     $             198             31 $          8,975           1.57         10.97 $        0.58         0.12 $     26.40       12.85
Route 23           Rural Neighborhood         5,567          648.82           8,199      613.96          8,199     $            1,249            31 $         25,381           9.07        179.58 $        0.22         0.68 $      4.56       13.35
Trolley Route 30    Rural Fixed Route                -              -              -         -                 -   $                -               0 $                -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 40           Rural Neighborhood              700       422.36           8,375      387.35          8,375     $             798             31 $         16,013           1.81         22.58 $        1.14         0.08 $     22.88       21.62
Route 41X              Commuter                    63        105.49           1,033       87.12          1,033     $              89             31 $          3,602           0.72          2.03 $        1.41         0.06 $     57.17       11.86
Route 50            Urban Fixed Route        28,360         1,822.99        16,598      1,723.88        16,598     $         25,275              31 $         71,265          16.45        914.84 $        0.89         1.71 $      2.51        9.63
Route 51           Urban Neighborhood              501       513.18           7,163      488.96          7,163     $             427             31 $         20,214           1.02         16.16 $        0.85         0.07 $     40.35       14.65
Route 52           Urban Neighborhood         2,159          612.98           7,106      584.07          7,106     $            2,012            31 $         24,145           3.70         69.65 $        0.93         0.30 $     11.18       12.17
Route 53           Urban Neighborhood         2,416          640.16           7,635      604.82          7,635     $            2,012            31 $         25,003           3.99         77.94 $        0.83         0.32 $     10.35       12.62
Route 55           Urban Neighborhood                -              -              -         -                 -   $                -               0 $                -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Camp Rich Circ.      Special Shuttles                -              -              -         -                 -   $                -               0 $                -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
BlueGO OnCall       Demand Response           2,727         1,263.81        17,054      1,003.74        14,723     $            7,396            31 $         41,495           2.72         87.97 $        2.71         0.19 $     15.22       14.67
                     Special Shuttles                -              -              -         -                 -   $                -               0                        #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
TOTAL                                       130,979       11,535.55        138,106     10,852.32       133,362     $         42,597              31 $        448,635          12.07        4,225    $      0.33         0.98 $      3.43       12.29


Total Special Needs Clients                                                                 398
Total ADA Paratransit Clients                                                                 5
Total:                                                                                      403

Farebox Recovery Ratio                                                                   9.49%

January 2008                                185,315      Not Tracked    Not Tracked     8,837.00        83,970     $         54,000              31 $        319,477          20.97        5,978    $      0.29         2.21 $      1.72        9.50
Farebox Recovery Ratio                                                                  16.90%
                                                                                                                                                                                                                                            19

                                                                                                     BlueGO Monthly Report
                                                                                                         February 2009
Bus Route             Type of Route     Passenger          Actual         Actual         Revenue       Revenue           Fare           Operating        Operational    Pass./      Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                           Trips           Hours          Miles           Hours         Miles      Revenue Collected      Days          Cost for Route Rev.Veh Hr    Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle             4,102         341.82           2,373        329.46           2,373 $                 -            28 $         13,620        12.45       146.50 $         -           1.73 $      3.32        7.20
Orange Route 11        Ski Shuttle            33,097        1,119.22          7,025       1,080.00          7,025 $                 -            28 $         44,647        30.65      1182.04 $         -           4.71 $      1.35        6.50
Green Route 12         Ski Shuttle             7,934         342.99           2,622        329.11           2,622 $                 -            28 $         13,605        24.11       283.36 $         -           3.03 $      1.71        7.97
Gold Route 13          Ski Shuttle             5,735         399.82           3,336        388.54           3,336 $                 -            28 $         16,062        14.76       204.82 $         -           1.72 $      2.80        8.59
Purple Route 14        Ski Shuttle            16,416         522.93           4,972        499.59           4,972 $                 -            28 $         20,653        32.86       586.29 $         -           3.30 $      1.26        9.95
Blue Route 15          Ski Shuttle            17,255         812.10           8,163        781.78           8,163 $                 -            28 $         32,319        22.07       616.25 $         -           2.11 $      1.87       10.44
Yellow Route 16        Ski Shuttle             2,147         232.47           1,510        228.53           1,510 $                 -            28 $          9,447         9.39        76.68 $         -           1.42 $      4.40        6.61
Black Route 17X        Ski Shuttle             4,104          68.00                280      68.00               280 $               -            28 $          2,811        60.35       146.57 $         -          14.66 $      0.68        4.12
Route 20X              Commuter                2,156         832.05          16,194        490.79         16,194 $              1,552            28 $         20,289         4.39        77.00 $        0.72         0.13 $      9.41       33.00
Route 21X              Commuter                1,178         708.13          13,986        609.03         13,986 $              1,763            28 $         25,177         1.93        42.07 $        1.50         0.08 $     21.37       22.96
Route 22           Rural Neighborhood              355       211.73           3,156        196.98           3,156 $              246             28 $          8,143         1.80        12.68 $        0.69         0.11 $     22.94       16.02
Route 23           Rural Neighborhood          5,513         590.50           7,850        563.99           7,850 $             1,174            28 $         23,315         9.77       196.89 $        0.21         0.70 $      4.23       13.92
Trolley Route 30    Rural Fixed Route               0               -               0         -                  0 $                -               0 $            -      #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 40           Rural Neighborhood              746       340.38           7,410        312.83           7,410 $              970             28 $         12,932         2.38        26.64 $        1.30         0.10 $     17.34       23.69
Route 41X              Commuter                    127        99.04           1,275         80.57           1,275 $               66             28 $          3,331         1.58         4.54 $        0.52         0.10 $     26.23       15.82
Route 50            Urban Fixed Route         24,773        1,737.76         15,483       1,650.65        15,483 $           28,281              28 $         68,238        15.01       884.75 $        1.14         1.60 $      2.75        9.38
Route 51           Urban Neighborhood              529       497.92           7,418        477.33           7,418 $              651             28 $         19,733         1.11        18.89 $        1.23         0.07 $     37.30       15.54
Route 52           Urban Neighborhood          2,196         482.06           7,169        460.75           7,169 $             2,625            28 $         19,047         4.77        78.43 $        1.20         0.31 $      8.67       15.56
Route 53           Urban Neighborhood          1,967         543.59           6,884        515.46           6,884 $             2,016            28 $         21,309         3.82        70.25 $        1.02         0.29 $     10.83       13.36
Route 55           Urban Neighborhood               0               -               0         -                  0 $                -               0 $            -      #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Camp Rich Circ.      Special Shuttles               0               -               0         -                  0 $                -               0 $            -      #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
BlueGO OnCall      Demand Response             2,451        1,130.81         14,974        917.64         13,232 $           10,044              28 $         37,935         2.67        87.54 $        4.10         0.19 $     15.48       14.42
Other Services*      Special Shuttles               0               -               0         -                  0 $                -               0                     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
TOTAL                                       132,781       11,013.32        132,080        9,981.03       130,338 $           49,387              28 $        412,616        13.30       4,742    $      0.37         1.02 $      3.11       13.06


Total Special Needs Clients                                                                   421
Total ADA Paratransit Clients                                                                   8
Total:                                                                                        429

Farebox Recovery Ratio                                                                    11.97%

February 2008                               156,535      Not Tracked    Not Tracked       7,878.00        87,505 $           56,497              28 $        386,183        19.87       5,591    $      0.36         1.79 $      2.47       11.11
Farebox Recovery Ratio                                                                    14.63%
                                                                                                                                                                                                                                        20

                                                                                                    BlueGO Monthly Report
                                                                                                          March 2009
Bus Route             Type of Route     Passenger          Actual         Actual        Revenue       Revenue           Fare           Operating     Operational    Pass./      Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                           Trips           Hours          Miles          Hours         Miles      Revenue Collected      Days       Cost for Route Rev.Veh Hr    Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle             4,240         342.06           2,882       325.06           2,522 $                 -            31 $      15,431        13.04       136.77 $         -           1.68 $      3.64        7.76
Orange Route 11        Ski Shuttle            26,337        1,057.57          8,282      1,001.72          7,435 $                 -            31 $      47,552        26.29       849.58 $         -           3.54 $      1.81        7.42
Green Route 12         Ski Shuttle             6,854         241.55           2,696       257.54           2,533 $                 -            31 $      12,225        26.61       221.10 $         -           2.71 $      1.78        9.83
Gold Route 13          Ski Shuttle             4,859         381.41           4,338       365.27           4,141 $                 -            31 $      17,339        13.30       156.74 $         -           1.17 $      3.57       11.34
Purple Route 14        Ski Shuttle            13,169         508.85           4,262       504.37           3,477 $                 -            31 $      23,942        26.11       424.81 $         -           3.79 $      1.82        6.89
Blue Route 15          Ski Shuttle            14,380         830.45           9,052       811.10           8,285 $                 -            31 $      38,503        17.73       463.87 $         -           1.74 $      2.68       10.21
Yellow Route 16        Ski Shuttle             2,464         285.30           2,107       272.49           1,832 $                 -            31 $      12,935         9.04        79.48 $         -           1.35 $      5.25        6.72
Black Route 17X        Ski Shuttle             2,977          64.48               310      62.00               305 $               -            31 $       2,943         0.00        96.03 $         -           9.76 $      0.99        4.92
Route 20X              Commuter                2,374         915.93         19,489        793.55         12,676 $              1,254            31 $      37,670         2.99        76.58 $        0.53         0.19 $     15.87       15.97
Route 21X              Commuter                    876       792.38         17,506        741.41         14,480 $              1,446            31 $      35,195         1.18        28.26 $        1.65         0.06 $     40.18       19.53
Route 22           Rural Neighborhood              328       237.80           3,181       221.78           2,821 $              412             31 $      10,528         1.48        10.58 $        1.25         0.12 $     32.10       12.72
Route 23           Rural Neighborhood          5,437         658.33           7,973       631.50           7,254 $             1,250            31 $      29,977         8.61       175.39 $        0.23         0.75 $      5.51       11.49
Trolley Route 30    Rural Fixed Route               0               -               -         -                 0 $                -               0 $         -         0.00         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 40           Rural Neighborhood              784       417.41           7,834       388.97           7,735 $             1,092            31 $      18,464         2.02        25.29 $        1.39         0.10 $     23.55       19.88
Route 41X              Commuter                    78        105.11           1,612        94.88               887 $             74             31 $       4,504         0.82         2.52 $        0.94         0.09 $     57.74        9.34
Route 50            Urban Fixed Route         25,180        1,603.87        16,198       1,517.59        15,900 $           29,851              31 $      72,040        16.59       812.26 $        1.19         1.58 $      2.86       10.48
Route 51           Urban Neighborhood              482       549.05           7,787       533.81           7,688 $              495             31 $      25,340         0.90        15.55 $        1.03         0.06 $     52.57       14.40
Route 52           Urban Neighborhood          2,297         530.99           7,874       510.99           7,775 $             2,660            31 $      24,257         4.50        74.10 $        1.16         0.30 $     10.56       15.22
Route 53           Urban Neighborhood          2,415         656.33           8,996       630.31           8,525 $             2,565            31 $      29,921         3.83        77.90 $        1.06         0.28 $     12.39       13.53
Route 55           Urban Neighborhood               0               -               -         -                 0 $                -               0 $         -         0.00         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Camp Rich Circ.      Special Shuttles               0               -               -         -                 0 $                -               0 $         -         0.00         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
BlueGO OnCall      Demand Response             2,595        1,384.07        17,382       1,133.60        15,337 $           11,446              31 $      53,812         2.29        83.71 $        4.41         0.17 $     20.74       13.53
Other Services*      Special Shuttles               0               -               -         -                 0 $                -               0 $         -         0.00         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
TOTAL                                       118,126       11,562.94        149,760      10,797.94       131,606 $           52,544              31 $     512,578        10.94       3,811    $      0.44         0.90 $      4.34       12.19


Total Special Needs Clients                                                                  401
Total ADA Paratransit Clients                                                                  9
Total:                                                                                       410

Farebox Recovery Ratio                                                                   10.25%

March 2008                                  118,540      Not Tracked    Not Tracked      7,861.00        91,367 $           49,523              31 $     344,166        15.08       3,824    $      0.42         1.30 $      2.90       11.62
Farebox Recovery Ratio                                                                   14.39%
                                                                                                                                                                                                                                                       21

                                                                                                    BlueGO Monthly Report
                                                                                                           April 2009
Bus Route             Type of Route     Passenger          Actual         Actual        Revenue       Revenue              Fare           Operating     Operational       Pass./      Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                           Trips           Hours          Miles          Hours         Miles         Revenue Collected      Days       Cost for Route Rev.Veh Hr       Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle                 784       186.21           1,784       180.08          1,030      $                -            19 $       8,548           4.35         41.26 $            -        0.76 $     10.90        5.72
Orange Route 11        Ski Shuttle            7,939          547.53           4,469       531.69          4,249      $                -            19 $      25,239          14.93        417.84 $            -        1.87 $      3.18        7.99
Green Route 12         Ski Shuttle            1,750          115.79           1,813       112.68          1,680      $                -            19 $       5,349          15.53         92.11 $            -        1.04 $      3.06       14.91
Gold Route 13          Ski Shuttle            1,200          206.22           2,616       199.95          2,506      $                -            19 $       9,492           6.00         63.16 $            -        0.48 $      7.91       12.53
Purple Route 14        Ski Shuttle            2,525          275.28           2,721       267.41          2,315      $                -            19 $      12,694           9.44        132.89 $            -        1.09 $      5.03        8.66
Blue Route 15          Ski Shuttle            2,617          485.55           5,459       471.41          4,926      $                -            19 $      22,378           5.55        137.74 $            -        0.53 $      8.55       10.45
Yellow Route 16        Ski Shuttle                   -       164.25           1,610           -                  -   $                -            19 $               -     #DIV/0!         0.00        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Black Route 17X        Ski Shuttle            1,033            39.52              190      38.00               187   $                -            19 $       1,804          27.18         54.37 $            -        5.53 $      1.75        4.92
Route 20X              Commuter               1,845          797.94         18,861        731.14         12,267      $            1,102            30 $      34,707           2.52         61.50 $        0.60         0.15 $     18.81       16.78
Route 21X              Commuter                    564       711.45         16,909        675.03         14,011      $            1,144            30 $      32,044           0.84         18.80 $        2.03         0.04 $     56.82       20.76
Route 22           Rural Neighborhood              199       212.85           3,078       205.76          2,730      $             206             30 $       9,767           0.97          6.63 $        1.04         0.07 $     49.08       13.27
Route 23           Rural Neighborhood         2,441          599.00           7,716       579.69          7,020      $             707             30 $      27,518           4.21         81.37 $        0.29         0.35 $     11.27       12.11
Trolley Route 30    Rural Fixed Route                -              -               -         -                  -   $                -               0 $             -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Route 40           Rural Neighborhood              809       398.80           7,581       376.51          7,485      $            1,039            30 $      17,873           2.15         26.97 $        1.28         0.11 $     22.09       19.88
Route 41X              Commuter                    23          97.41          1,560        77.31               858   $              39             30 $       3,670           0.30          0.77 $        1.70         0.03 $    159.56       11.10
Route 50            Urban Fixed Route        20,626         1,523.98        15,688       1,462.39        15,400      $         26,860              30 $      69,420          14.10        687.53 $        1.30         1.34 $      3.37       10.53
Route 51           Urban Neighborhood              436       522.91           7,536       511.61          7,440      $             414             30 $      24,286           0.85         14.53 $        0.95         0.06 $     55.70       14.54
Route 52           Urban Neighborhood         2,528          504.04           7,620       488.09          7,524      $            2,716            30 $      23,170           5.18         84.27 $        1.07         0.34 $      9.17       15.42
Route 53           Urban Neighborhood         1,892          613.37           8,706       598.05          8,250      $            1,892            30 $      28,389           3.16         63.07 $        1.00         0.23 $     15.00       13.79
Route 55           Urban Neighborhood                -              -               -         -                  -   $                -               0 $             -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
Camp Rich Circ.      Special Shuttles                -              -               -         -                  -   $                -               0 $             -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
BlueGO OnCall       Demand Response           2,786         1,421.77        19,350       1,209.66        16,977      $         11,722              30 $      57,423           2.30         92.87 $        4.21         0.16 $     20.61       14.03
Other Services*      Special Shuttles                -              -               -         -                  -   $                -               0 $             -     #DIV/0!      #DIV/0!        #DIV/0!     #DIV/0!      #DIV/0!     #DIV/0!
TOTAL                                        51,997         9,423.87       135,267       8,716.46       116,856      $         47,841              30 $     413,770           5.97        1,733    $      0.92         0.44 $      7.96       13.41


Total Special Needs Clients                                                                  288
Total ADA Paratransit Clients                                                                  9
Total:                                                                                       297

Farebox Recovery Ratio                                                                   11.56%

April 2008                                   51,222      Not Tracked    Not Tracked      5,721.00        61,168      $         41,989              30 $     347,720           8.95        1,707    $      0.82         0.84 $      6.79       10.69
Farebox Recovery Ratio                                                                   12.08%
                                                                                                                                                                                                                                                   22

                                                                                                      BlueGO Monthly Report
                                                                                                              May 2009
Bus Route             Type of Route     Passenger          Actual        Actual        Revenue           Revenue             Fare           Operating         Operational        Pass./       Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                           Trips           Hours         Miles          Hours             Miles        Revenue Collected      Days        Cost for Route        Rev.Veh Hr     Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Orange Route 11        Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Green Route 12         Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Gold Route 13          Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Purple Route 14        Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Blue Route 15          Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Yellow Route 16        Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Black Route 17X        Ski Shuttle                   -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Route 20X              Commuter               1,698          770.40        19,489           717.65         12,676      $            1,282            31 $          34,067             2.37         54.77 $        0.76         0.13 $     20.06       17.66
Route 21X              Commuter                    641       704.12        17,486           665.80         14,461      $            1,232            31 $          31,606             0.96         20.68 $        1.92         0.04 $     49.31       21.72
Route 22           Rural Neighborhood              364       194.40         3,181           190.85          2,821      $             383             31 $           9,060             1.91         11.74 $        1.05         0.13 $     24.89       14.78
Route 23           Rural Neighborhood         2,684          572.36         7,973           556.56          7,254      $             832             31 $          26,420             4.82         86.58 $        0.31         0.37 $      9.84       13.03
Trolley Route 30    Rural Fixed Route              408       182.85         3,176           176.70          3,027      $             596                9 $         8,388             2.31         45.33 $        1.46         0.13 $     20.56       17.13
Route 40           Rural Neighborhood              793       361.00         7,712           341.74          7,615      $             833             31 $          16,222             2.32         25.58 $        1.05         0.10 $     20.46       22.28
Route 41X              Commuter                    19         87.71         1,560               70.54         858      $              28             30 $           3,349             0.27          0.63 $        1.47         0.02 $    176.24       12.16
Route 50            Urban Fixed Route        20,247        1,638.82        16,298         1,584.38         16,000      $         24,504              31 $          75,211            12.78        653.13 $        1.21         1.27 $      3.71       10.10
Route 51           Urban Neighborhood              644       499.03         7,662           489.29          7,564      $             533             31 $          23,227             1.32         20.77 $        0.83         0.09 $     36.07       15.46
Route 52           Urban Neighborhood         2,491          477.37         7,874           464.55          7,775      $            2,326            31 $          22,052             5.36         80.35 $        0.93         0.32 $      8.85       16.74
Route 53           Urban Neighborhood         1,874          591.15         8,996           579.78          8,525      $            2,023            31 $          27,522             3.23         60.45 $        1.08         0.22 $     14.69       14.70
Route 55           Urban Neighborhood               5         13.66              221            13.33         218      $               4                1 $           633             0.38          5.00 $        0.80         0.02 $    126.56       16.35
Camp Rich Circ.      Special Shuttles              69         85.06         1,216               66.23       1,128      $             107                5 $         3,144             1.04         13.80 $        1.55         0.06 $     45.56       17.03
BlueGO OnCall      Demand Response            2,965        1,460.86        20,458         1,256.39         18,768      $            7,414            31 $          59,641             2.36         95.65 $        2.50         0.16 $     20.11       14.94
Other Services*      Special Shuttles                -          -                  -              -                -   $                -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
TOTAL                                        34,902        7,638.79       123,302         7,173.79        108,689      $         42,097              31 $         340,540             4.87        1,126    $      1.21         0.32 $      9.76       15.15


Total Special Needs Clients                                                                      316
Total ADA Paratransit Clients                                                                      9
Total:                                                                                           325

Farebox Recovery Ratio                                                                    12.36%

          May-08                             33,459      Not Tracked   Not Tracked        4,405.00         61,168      $         42,596              31 $         381,075             7.60        1,079    $      1.27         0.55 $     11.39       13.89
Farebox Recovery Ratio                                                                    11.18%
                                                                                                                                                                                                                                                       23

                                                                                                     BlueGO Monthly Report
                                                                                                            June 2009
Bus Route             Type of Route     Passenger          Actual        Actual       Revenue          Revenue             Fare            Operating         Operational        Pass./       Ave Pass Aver Fare/          Pass./       Subs/      Miles/
                                           Trips           Hours         Miles         Hours            Miles        Revenue Collected       Days        Cost for Route        Rev.Veh Hr     Per Day         Pass       Rev.Mile      Pass       Hour
Red Route 10           Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Orange Route 11        Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Green Route 12         Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Gold Route 13          Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Purple Route 14        Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Blue Route 15          Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Yellow Route 16        Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Black Route 17X        Ski Shuttle                   -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Route 20X              Commuter               1,620          770.17        17,004          710.58          8,622     $             1,225            30 $          33,731             2.28         54.00 $        0.76         0.19 $     20.82       12.13
Route 21X              Commuter                    845       652.31        16,776          612.00         13,776     $             1,623            30 $          29,052             1.38         28.17 $        1.92         0.06 $     34.38       22.51
Route 22           Rural Neighborhood              616       204.76          3,783         202.07          3,288     $              796             30 $           9,592             3.05         20.53 $        1.29         0.19 $     15.57       16.27
Route 23           Rural Neighborhood         4,392          570.70          7,755         554.66           972      $              934             30 $          26,330             7.92        146.40 $        0.21         4.52 $      5.99        1.75
Trolley Route 30    Rural Fixed Route         2,071          562.37        11,490          544.26         11,394     $             2,627            30 $          25,836             3.81         69.03 $        1.27         0.18 $     12.48       20.93
Route 40           Rural Neighborhood              370       300.00          8,124         283.17          8,028     $              431             30 $          13,442             1.31         12.33 $        1.16         0.05 $     36.33       28.35
Route 41X              Commuter                      -          -                 -              -               -   $                 -               0 $                 -       #DIV/0!      #DIV/0!        #DIV/0!      #DIV/0!     #DIV/0!     #DIV/0!
Route 50            Urban Fixed Route        21,099        1,495.26        17,175        1,450.25         17,031     $            25,919            30 $          68,843            14.55        703.30 $        1.23         1.24 $      3.26       11.74
Route 51           Urban Neighborhood              154       240.00          3,468         226.80          3,420     $              118             30 $          10,766             0.68          5.13 $        0.77         0.05 $     69.91       15.08
Route 52           Urban Neighborhood         2,223          383.18          6,210         364.79          6,162     $             2,181            30 $          17,317             6.09         74.10 $        0.98         0.36 $      7.79       16.89
Route 53           Urban Neighborhood         1,550          569.45          8,292         554.12          8,064     $             1,779            30 $          26,304             2.80         51.67 $        1.15         0.19 $     16.97       14.55
Route 55           Urban Neighborhood         1,253          471.57          6,753         459.05          6,705     $              877             30 $          21,791             2.73         41.77 $        0.70         0.19 $     17.39       14.61
Camp Rich Circ.      Special Shuttles              48        128.56          1,047         104.03           902      $               54                8 $         4,938             0.46          6.00 $        1.13         0.05 $    102.88        8.67
BlueGO OnCall       Demand Response           2,570        1,057.02        15,592          928.39         14,422     $             5,418            30 $          44,071             2.77         85.67 $        2.11         0.18 $     17.15       15.53
Other Services*      Special Shuttles              18         51.88          1,465             48.87       1,337     $               43                4 $         2,320             0.37          4.50 $        2.39         0.01 $    128.88       27.36
TOTAL                                        38,829        7,457.23       124,935        7,043.04        104,124     $            44,025            31 $         334,333             5.51        1,253    $      1.13         0.37 $      8.61       14.78


Total Special Needs Clients                                                                     332
Total ADA Paratransit Clients                                                                     0
Total:                                                                                          332

Farebox Recovery Ratio                                                                   13.17%

          Jun-08                             53,287      Not Tracked   Not Tracked       4,790.00         66,476     $            52,897            30 $         274,855            11.12        1,776    $      0.99         0.80 $      5.16       13.88
Farebox Recovery Ratio                                                                   19.25%
                                                                                             24


       SOUTH TAHOE AREA TRANSIT AUTHORITY (BLUEGO)
          TRANSIT SERVICE EVALUATION GUIDELINES
The following transit guidelines are used as measures of progress. Urban is defined as
service within the City of South Lake Tahoe, California and Stateline, Nevada. Rural is
defined as service in the unincorporated areas of El Dorado County and Douglas County
outside the City of South Lake Tahoe, California and Stateline, Nevada.

GENERAL STANDARDS

A. Accessibility

1. In urbanized areas, at least 70% of the riders should be within ¼ mile or a five minute
walking distance from a fixed or flex transit route, or 100% of the populations in rural,
unincorporated areas should be served by a general public Dial-A-Ride service.

2. Transit services should be provided between major activity centers.

3. In urbanized areas in Census Tracts, where there is a concentration of transit
dependant persons. 90% of dwelling units should be with ¼ mile of fixed transit routes
or be fully served by demand responsive transit for the seniors and persons with
disabilities.

4. Vehicles equipped with wheelchair lifts or ramps shall be available to disabled
persons wherever transit service is provided.

5. BlueGO which use State or Federal funds shall operate in conformity to all appropriate
laws requiring transit services to persons with disabilities.

6. Demand responsive transit is provided in areas where fixed route transit exists for all
seniors or persons with disabilities.

7. ADA service shall be provided within ¾ mile of any all day fixed route in accordance
with the Federal Transit Administration (FTA).

B. Convenience

1. Maintain average operating speeds for fixed route services as follows:
       Urbanized area: 13 miles per hour
       Rural areas: 25 miles per hour

2. In urbanized areas, design routes and schedules to efficiently serve a maximum
number of persons. (Coverage).

3. No more than 30% of passengers should be required to transfer between fixed-routes.
Where transfer rates between routes exceed 30%, potential for providing direct routing
should be investigated.

4. Provide timed transfers at all transfer points in urbanized areas.

5. Maximum headway for fixed-route service in urbanized areas should be as follows:
                                                                                               25


   •   On high demand fixed routes, ski shuttles, special shuttles and during peak time
       periods: 30 minutes
   •   Flex routes: 30 minutes
   •   Rural routes and other services: 60 minutes
   •   Specialize services (i.e. Alpine Mountain Transit): based on demand

6. Demand-responsive transit should provide the following level-of-service:
      (a) Immediate response system:
             i. Average wait time for immediate response passengers – 30 minutes.
             ii. Average deviation between estimated and actual pick-up time – 15
             minutes.

       (b) Advance reservation system:
              i. Average deviation between estimated and actual pick-up time – 15
              minutes.
              ii. Advance reservation requirements for local general public service – 2
              hours ahead of trip time.
              iii. Advance reservation requirements for local seniors/persons with
              disabilities service and ADA service – 24 hours ahead of trip time.

7. Designate bus stops at locations that are served by fixed route transit, at least every 4
to 6 blocks in urbanized areas and areas that would generate passenger activity and
every 1 to 3 miles in rural areas.

8. Other fixed route service should maximize the efficiency of one-directional service in
rural and low density areas.

9. Flag stops used on neighborhood shuttles in low density areas and rural areas as a
convenience to passengers.

C. Reliability

1. Schedule adherence.
       Buses should not depart earlier than time indicated on fixed schedule. Arrivals
       more than five minutes late should be minimized.

2. Programmed trips and/or vehicles.
       a) 100% of scheduled trips should be provided on fixed-route systems. Where
       temporary vehicle shortages exists, preference should be given to routes serving
       transit-dependent areas.

       b) 100% of programmed vehicles should be provided on an average daily basis
       in demand-responsive service.

D. Comfort

1. A seat should be available for every passenger except during peak hours between
7:30 am to 7:30 pm – Sunday to Thursday and 7:30 am to 9:30 pm on Friday and
Saturday.
                                                                                             26


2. Provide passenger shelters at designated bus stops where boarding passengers total
more than 25 per day or where exposure to weather conditions is particularly severe.

3. Provide passenger benches at designated bus stops that exceed 10 passengers per
day.

4. Provide route and schedule information on all fixed route and flex route bus stops
located throughout the service area.

E. Performance

1. Attempt to meet the productivity recommendations.

2. Achieve and maintain appropriate farebox ratios.

3. New services should meet the above performance standards after the second full
fiscal year of operation.

4. Expansions of existing transit services should meet one-half the above performance
standards during the first year of operation.

5. Route changes should be evaluated after 90 days and 180 days of implementation
with a recommendation developed after 180 days of implementation for modification.

F. Marketing

1. The following information should be made available to transit users in the south shore:

       - Route or service area, and timetable information, including fare schedules.
       - A user guide explaining the system or service and how to use it.
       - Telephone information service.

2. Special efforts should be made to promote and/or publicize the transit service to the
market segment at which the service is directed (e.g., seniors and persons with
disabilities) or to market segments with ridership potential.

3. BlueGO should make efforts to make information regarding its service available to
users of private intercity transit services (e.g., Greyhound) and their operators.

4. BlueGO should establish an Internet site describing their services.

G. Management

1. The following basic information is essential for transit system management and should
be collected on a monthly basis:
        - Total passengers carried, by route.
        - Revenue passengers carried, by route.
        - Vehicle hours of service provided, by route.
        - Vehicle miles of service operated, by route.
        - In-service vehicle breakdowns.
        - Passenger complaints.
                                                                                           27


2. The following information should be assembled at least monthly and in
response to passenger complaints and/or driver reports of operational problems:

       - Schedule adherence, by route (fixed routes).
       - Response times (Dial-A-Ride & flex routes).
       - Pick-up time deviation (Dial-A-Ride & flex routes).
       - Service Refusals (Dial-A-Ride & flex routes).

3. Buses should be considered for replacement according to schedule included in the
Federal Transit Administration Circular 9030.1a.
       - The number of spare buses (i.e., those not normally used during peak hour
       operation) should not exceed 20% of the total fleet size.

4. Information on user characteristics and attitudes should be updated every year by the
use of on-board surveys.

5. Maintenance, which is an important element of management, should be documented
in a maintenance plan.

6. All safety-sensitive positions (Bus Operators, Dispatchers, Operations Managers,
Safety & Training Supervisor) would be certified with a valid California Commercial
Divers License, Class A or B with passenger endorsement, air brakes certification and a
verification of transit training certificate.

7. BlueGO should ensure that the California & Nevada Highway Patrol perform a
terminal inspection at least once a year.

PERFORMANCE MEASURES

                                     PASSENGER REVENUE/OPERATING COST
                                          Ratio % (Should Not Fall Below)

Fixed-Route/Flex Route/Shuttles                                10%
Dial-A-Ride                                                    10%
Alpine Mountain Transit                                        1%
Systemwide                                                     10%

                                               OPERATING COST PER HOUR
                                                   Should Not Exceed

Fixed-Route/Flex Route/Shuttles                                $70.00
Dial-A-Ride                                                    $70.00
Alpine Mountain Transit                                        $50.00
Systemwide                                                     $70.00

                                                 SUBSIDY PER PASSENGER
                                                     Should Not Exceed

Fixed-Route/Flex Route/Shuttles                                $10.00
Dial-A-Ride                                                    $25.00
                                                                 28


Alpine Mountain Transit                       $40.00
Systemwide                                    $17.50


                                    SUBSIDY PER PASSENGER MILE
                                           Should Not Exceed

Fixed-Route/Flex Route/Shuttles               $2.00
Dial-A-Ride                                   $5.00
Alpine Mountain Transit                       $5.00
Systemwide                                    $3.50

                                    SUBSIDY PER REVENUE HOUR
                                        Should Not Exceed

Fixed-Route/Flex Route/Shuttles               $40.00
Dial-A-Ride                                   $60.00
Alpine Mountain Transit                       $60.00
Systemwide                                    $50.00

                                     SUBSIDY PER REVENUE MILE
                                          Should Not Exceed

Fixed-Route/Flex Route/Shuttles               $2.00
Dial-A-Ride                                   $5.00
Alpine Mountain Transit                       $5.00
Systemwide                                    $3.50

                                   PASSENGERS PER REVENUE HOUR
                                         Should Not Fall Below
Fixed-Route Transit                            13.0
       Urban Fixed Route                       15.0
       Urban Flex Route                        4.0
       Rural Flex Route                        3.5
       Commuter                                18.0
       Ski Shuttle                             20.0
       Casino & Special Shuttles               6.0
       Alpine Mountain Transit                 3.0
Dial-A-Ride                                    2.5
       Urban                                   2.0
       Rural                                   1.5
Systemwide                                     4.0

                                   PASSENGERS PER REVENUE MILE
                                        Should Not Fall Below

Fixed-Route Transit                           0.35
       Urban Fixed Route                      0.75
       Urban Flex Route                       0.25
       Rural Flex Route                       0.25
       Commuter                               0.10
                                                                        29


       Ski Shuttle                                   0.50
       Casino & Special Shuttles                     0.25
       Alpine Mountain Transit                       0.25

Dial-A-Ride                                          0.25
       Urban                                         0.25
       Rural                                         0.25
Systemwide                                           0.30

                                     COMPLAINTS PER 1,000 PASSENGERS
                                             Should Not Exceed

Fixed-Route/Flex Route/Shuttles                      0.000150
Dial-A-Ride                                          0.000150
Alpine Mountain Transit                              0.000150
Systemwide                                           0.000150


                                      TOTAL MILES BETWEEN ROADCALLS
                                               Should Not Exceed

Fixed-Route/Flex Route/Shuttles                      8,000
Dial-A-Ride                                          4,000
Alpine Mountain Transit                              4,000
Systemwide                                           6,000

                                                 TRIPS ON-TIME
                                               Should Not Fall Below

Fixed-Route/Flex Route/Shuttles                      95%
Dial-A-Ride                                          95%
Alpine Mountain Transit                              95%
Systemwide                                           95%

                                     REVENUE MILES BETWEEN COLLISIONS
                                            Should Not Fall Below

Fixed-Route/Flex Route/Shuttles                      200,000
Dial-A-Ride                                          55,000
Alpine Mountain Transit                              75,000
Systemwide                                           127,500


* Systemwide statistics exclude Alpine Mountain Transit.
                                                                 30


                         20X Analysis
                                                       Revised
                                           Proposed Recomme
Gardnerville Stateline     Work Start      Elimination ndation
       5:45       6:40           7:00 AM       Yes      Retain
       6:45       7:40           8:00 AM
       7:15       8:10   8:30 AM & Ridge
       7:45       8:40           9:00 AM
       8:45       9:40          10:00 AM                 Yes
       2:45       3:30      3:30/4:00 PM
                                                       Revised
                                           Proposed Recomme
Work End Stateline         Gardnerville    Elimination ndation
  3:30 PM     3:40                    4:30
4:00 PM &
     Ridge    4:10                  5:00
  4:30 PM     4:40                  5:30
  5:30 PM     5:40                  6:30
  6:30 PM     6:40                  7:30    Yes        Yes
 12:00 AM    12:15                  1:05    Yes       Retain

                         21X Analysis
                                                     Revised
                                         Proposed Recomme
Carson City Stateline     Work Start     Elimination ndation
       5:30      6:25           6:30 AM Yes - S/S Yes - S/S
       6:30      7:25           7:30 AM
       7:30      8:25           8:30 AM
       8:30      9:25           9:30 AM
                                                     Revised
                                         Proposed Recomme
Work End Stateline        Carson City    Elimination ndation
  2:00 PM     2:30                  3:30     Add      Add
  3:00 PM     3:30                  4:28
  4:00 PM     4:30                  5:28
  5:00 PM     5:30                  6:28
  6:00 PM     6:30                  7:28 Yes - ED Yes - ED
                             31




Charter Service Final Rule
                                           32



Charter Rule Highlights

New Charter Rule published on January 14,
2008
Rule does not go in effect until April 30, 2008
Goals of the new rule are to increase
flexibility, clarity and transparency
FTA created new position to assist with new
rule requirements
                                         33



Charter Rule Highlights
New website
http://www.fta.dot.gov/laws/leg_reg_179.html

Contains the new Charter Rule, Q&A
and fact sheet, Charter Registration
Website and contact information
                34



Goals
 Flexibility
 Clarity
 Transparency
                                        35



What does the new rule do?
 Provides clear exemptions up front
 Revises definition of charter service
 Provides exceptions under which public
 transit agency may provide charter service
 Allows for Advisory Opinions and Cease
 and Desist Orders
 Provides a clear complaint and hearing
 process
 Provides a mechanism for determining
 remedies in the event of a violation
                                          36


How do I determine whether the new
rule applies?
 Look at the “Applicability” section (49
 CFR 604.2) it contains a list of exemptions
 Look at the definition of charter service
 (49 CFR 604.3(c))
 If the proposed service fits within the
 definition of charter service, then look to
 see whether one of the exceptions applies
 (49 CFR 604.6—604.11)
                                                          37



The new rule is NOT applicable to:
 Recipients moving transit employees for transit purposes
 Private charter operators that receive Federal assistance
  – Does not include private charter operators that “stand in
    the shoes” of public transit agencies
 Recipients performing emergency preparedness planning
 and operations
 Recipients responding to immediate emergencies
 Recipients in non-urbanized areas transporting its
 employees for training purposes
 Recipients of funds from 5310, 5311, 5316, and 5317
  – Can only provide charter service that supports
    “program purposes”
                                                                  38


What’s the new definition of charter
service?
  “Charter service” means, but does not include demand
 response service to individuals:
 (1) Transportation provided by a recipient at the request of a third
 party for the exclusive use of a bus or van for a negotiated price.
 The following features may be characteristic of charter service:
  – (i) A third party pays the transit provider a negotiated price for
     the group;
  – (ii) Any fares charged to individual members of the group are
     collected by a third party;
  – (iii) The service is not part of the transit provider’s regularly
     scheduled service, or is offered for a limited period of time; or
  – (iv) A third party determines the origin and destination of the
     trip as well as scheduling; or
 (2) Transportation provided by a recipient to the public for events
 or functions that occur on an irregular basis or for a limited
 duration and:
  – (i) A premium fare is charged that is greater than the usual or
     customary fixed route fare; or
  – (ii) The service is paid for in whole or in part by a third party.
                                                             39



Exceptions
 A public transit agency may provide charter
 service under the following exceptions:
 – Government Officials (new!!!)
 – Qualified Human Service Organizations (elderly, persons with
   disabilities, and low income individuals)
 – When no registered charter provider responds to a notice sent
   by a recipient
 – Leasing (must exhaust all available vehicles first)
 – By agreement with all registered charter providers
 – Petitions to the Administrator:
    • Events of Regional or National Significance
    • Hardship
    • Discretion
                                                         40



Reporting Requirements
Public transit agencies must report all
 charter service provided under the
 following exceptions:
  –   Government Officials (49 CFR 604.6)
  –   Qualified Human Service Organizations (49 CFR 604.7)
  –   Leasing Equipment (49 CFR 604.8)
  –   When no Registered Charter Provider Responds to a
      Notice from the Recipient (49 CFR 604.9)

  First quarterly report is due July 30,
   2008!
                                         41


Procedures for registration and
notification
 In order to take advantage of the new
 rule’s provisions, private charter
 operators must be registered on FTA’s
 Charter Registration Website:
 http://www.fta.dot.gov/CharterRegistration

 Qualified Human Service Organizations
 that do not receive funds from one of the
 65 Federal programs included in Appendix
 A, must also register on the website
                                                                42



Procedures cont.
 Private charter operators must provide the following
 information:
 – (1) Company name, address, phone number, email address,
   and facsimile number;
 – (2) Federal and, if available, state motor carrier identifying
   number;
 – (3) The geographic service areas of public transit agencies, as
   identified by the transit agency’s zip code, in which the private
   charter operator intends to provide charter service;
 – (4) The number of buses or vans the private charter operator
   owns;
 – (5) A certification that the private charter operator has valid
   insurance; and
 – (6) Whether willing to provide free or reduced rate charter
   services to registered qualified human service organizations.
                                                                                43



Procedures cont.
    Qualified Human Service organizations not receiving Federal
    funds must provide the following information:
–      Name of organization, address, phone number, email address, and facsimile
       number;
–      The geographic service area of the recipient in which the qualified human
       service organization resides;
–      Basic financial information regarding the qualified human service
       organization and whether the qualified human service organization is
       exempt from taxation under sections 501(c) (1), (3), (4), or (19) of the Internal
       Revenue Code, and whether it is a unit of Federal, State or local
       government;
–      Whether the qualified human service organization receives funds directly or
       indirectly from a State or local program, and if so, which program(s); and
–      A narrative statement describing the types of charter service trips the
       qualified human service organization may request from a recipient and how
       that service is consistent with the mission of the qualified human service
       organization.

    A public transit agency may only provide service if the QHSO is
    registered at least 60 days before the date of the first request for
    charter service.
                                                                                 44



Notification requirements
 A public transit agency must provide the following information via
 email:
  – (1) Email notice of the request shall be sent by the close of
    business on the day the recipient receives the request unless
    the recipient received the request after 2 p.m., in which case
    the recipient shall send the notice by the close of business the
    next business day;
  – (2) Email notice sent to the list of registered charter providers
    shall include:
      •   (i) Customer name, address, phone number, and email address (if available);
      •   (ii) Requested date of service;
      •   (iii) Approximate number of passengers;
      •   (iv) Whether the type of equipment requested is (are) bus(es) or van(s); and
      •   (v) Trip itinerary and approximate duration; and

  – (3) If the recipient intends to provide service that meets the
    definition of charter service under §604.3(c)(2), the email
    notice must include the fare the recipient intends to charge for
    the service.
                                               45



Toolbox
 Appendix C contains an extensive list of Q&As
 Appendix B contains guidance on reasons for
 removal from registration website
 Help and other resources are located
 at:http://www.fta.dot.gov/laws/leg_reg_179.html
 Ombudsman for Charter Services
 Government Officials, Petitions to the
 Administrator, Advisory Opinions/Cease and
 Desist Orders, Complaints for Removal, and
 Complaints all have dockets open in
 www.regulations.gov
                                                        46



Effective Date of Final Rule

                April 30, 2008
                     (73 FR 2326)

  Upcoming Outreach:
     Atlanta, GA, May 28-30 (Region IV Conference)
     Wilmington, NC, June 1-2 (NCPTA)

  Also plan to reach out to private charter operators
                                      47



Questions?
    Region IV Regional Counsel
          Paul Jensen
       Paul.jensen@dot.gov

  Ombudsman for Charter Services
        Crystal Frederick
   ombudsman.charterservice@dot.gov

								
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