Communication Communication Styles

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Communication Communication Styles Powered By Docstoc
					Communication
                       Styles
Aggressive-
   confronts and attacks
   Tears down the
    person’s beliefs or the
    person themselves
   Can also be non-
    verbal
Assertive-
   Handle conflicts with
    good communication
    skills
   Express their
    thoughts, needs and
    feelings in a positive
    way
   Do not judge or attack
    the other person
Passive-
   Does not express needs or wants
   Suffers from a lack of confidence
            -Sometimes resort to backhanded
             forms of communication rather than
             being direct
              (Passive Aggressive)
   Non-verbal Communication
-One study at UCLA indicated that up to 93
  percent of communication effectiveness is
  determined by nonverbal cues.
-Another study indicated that the impact of a
  performance was determined 7 percent by
  the words used, 38 percent by voice
  quality, and 55 percent by the nonverbal
  communication.
Words and actions must match!
           “Actions speak louder than words”
Body Language
      Active Listening Skills
Reflective Listening – rephrase or summarize what
the other person has said
Clarifying – asking the speaker what they think or
how they feel about the situation being discussed.
Also asking questions to help the listener
understand what is being said
Encouraging – signal interest by nodding your
head or agreeing verbally
Empathizing – imagine and understand how
someone else feels – shared feelings of joy,
disappointment, sorrow, etc.
    Tips for Active Listening
Make direct eye contact
Use body language to show you are
listening and giving your full attention
Don’t interrupt the speaker
Put away prejudices, images, or
assumptions that you have of the other
person so you can focus on what he or
she is saying
    Constructive Feedback
Constructive criticism = non-hostile
comments that point out problems for the
purpose of helping a person improve
Acknowledgements = recognition of
respect or admiration for an achievement
or talent
Compliments = appreciation of a friend or
family member
                   Assignment
Write a thank you note for a family member or friend –
either an acknowledgement or a compliment
Or write a thank you to a Serviceman or woman, a
public servant, or anyone else who is
underappreciated in your life.
5 points possible:
   1 point for spelling, grammar, neatness
   1 point for sentiment – be specific
   1 point for style / creativity
   2 points for top half of class / 1 point for bottom

   3 points Extra Credit – take a picture of the recipient with
    your note and some additional way you thanked them like
    flowers, breakfast in bed, etc.
  Shower the people you love with
love… show them the way you feel

				
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posted:3/9/2012
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