It is unlikely to surprise anybody in the credit union industry that the world around them is changing rapidly. One area where these changes are, perhaps, most notably reflected is in the types of jobs and competencies required to serve members. Servus Credit Union identified the synergy between the roles of strategy and governance, says Taras Nohas, who now holds the title VP/strategy and governance. He is responsible for setting and approving the credit union's balanced scorecard, as well as overseeing the credit union's governance activities. At Fedchoice Federal Credit Union, consideration of how internal processes could best be organized to meet member needs drove the creation of a delivery channels director position. Meanwhile, from a practical perspective, the job description performs a very basic function -- outlining a job's requirements so it is clear to the job holder what the organization's expectations are.