CharlesCV 022010

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					                                   CARLISS D. CHARLES, PHR
                                             carliss.charles@ttu.edu
                                                      (214) 293-5155
EDUCATION
 Ph.D. Student in Management                                                                         January 2010 - Present
 Texas Tech University, Rawls College of Business                                                             Lubbock, TX

  Master of Business Administration – Human Resource Management                                                 May 2007
  University of Florida, Warrington College of Business                                                     Gainesville, FL

  Bachelor of Arts in Communications                                                                        December 2003
  University of Texas at Arlington                                                                           Arlington, TX
EMPLOYMENT EXPERIENCE
 Associate Human Resources Manager                                                                       June 2007 - Present
 The Procter & Gamble Company                                                                                Cincinnati, OH
      HR Business Partner providing generalist support for employees and leaders in Design, Finance, Consumer
       Market Knowledge and Research &Development to drive individual peak performance, managerial capability, and
       team effectiveness; the primary contact for all HR-related needs (staffing, employee relations, performance
       management, compensation, benefits, leadership development, organization design & assessment etc.)
      Successfully managed 100% of complex employee relations cases to resolution through effective coaching ,
       comprehensive investigations, concrete documentation, and strategic messaging
      Led change management initiatives that resulted in a 104 index in Organizational Health vs the previous year
      Facilitated the strategic integration of the Design function into the FemCare business
      Designed/deployed FemCare College: a training program designed to quickly on-board new hires and transferees
       by providing a deep immersion to the business and fostering strong connections to peers and leadership
      2008 Project Lead for L.I.N.C. (Leadership Involvement Networking Community), a program initiative to attract
       and retain top HR talent; resulted in 4.5/5 effectiveness rating for the annual professional development meeting
      Corporate trainer for Policy Fundamentals for Managers
  Employer Relations & Research Graduate Intern                                             December 2005 - July 2006
  University of Florida Career Resource Center                                                          Gainesville, FL
      Career advisement and development for students and alumni in the Warrington College of Business
      One Direct Report; ensured student staff exceeded performance measures set by departmental director
      Identified areas of program enhancement through research on occupational trends, student needs assessments, and
       managing external relations with employers
      Delivered outreach presentations and workshops for student organizations on various career development topics
  Account Executive                                                                              August 2004 - May 2005
  Tama Broadcasting, Inc. WTMP AM/FM & Cumulus Broadcasting                                                    Tampa, FL
      Developed pricing and advertisement sales strategy to maximize station revenue; exceeded first month’s revenue
       goal by 45% and consistently met budget goals thereafter
      Event planning for major station events and promotional tours to increase non-traditional revenue; received station
       recognition successfully executing promotional concerts
  Program Facilitator/Training Administrator                                                October 2002 - December 2003
  Girls Incorporated of Tarrant County                                                                      Arlington, TX
        Led the training facilitation efforts for the “Preventing Adolescent Pregnancy” program reaching over 1,000 youth
         in Tarrant County through small and large group presentations, as well as 4-week workshops
        Maintained 95–100% program effectiveness
  Customer Service Representative                                                                 March 2001 - June 2002
  Citigroup Shared Services                                                                                    Irving, TX
       Resolved human resources policy, benefits and payroll issues in a high volume call-center
       Team Lead: managed successful resolution of escalated issues while maintaining target call volume
       Created web resource tool to expedite training for new hires and contingency personnel resulting in 50%
        productivity increase

PROFESSIONAL MEMBERSHIPS
 Academy of Management: Human Resources Division, Gender & Diversity in Organizations Division
 Society of Human Resource Management (SHRM)
 National Black MBA Association (NBMBAA)

				
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