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Diane by dandanhuanghuang


An independent consultant specialising in performance coaching, management development and
change management initiatives to improve organisational and individual effectiveness, Diane is a
Training and HR professional with more than twenty years’ experience. As well as running a wide
variety of training courses (including customer service), she also designs and runs assessment centres
for the recruitment and development of ‘high potentials’ and uses her facilitation skills to great effect
in team-building and problem-solving events.

Her many clients (including GSL Managed Services, Motorola, Hays, L7 (London Colleges), Cafcass,
SMEG, StorageTek, Rohan, Retail Trust, etc) cover an impressive range of sectors including public,
private and not-for-profit organisations. She is particularly experienced in the retail sector. Her
qualifications include:
 Post-graduate Diploma in Training Management
 Certificate in Training & Development
 Certificate in Life Coaching
 Licensed for Myers Briggs Type Indicator and Thomas International PPA
 Chartered Member of Institute of Personnel & Development

Diane has also undertaken a number of consultancy assignments in the customer service field,
including a major business regeneration project for independent retailers. Diane was instrumental in
the design, development and delivery of all aspects of this comprehensive and highly regarded
programme. The programme included needs analysis and group workshops on such topics as visual
display, marketing and customer care together with individual mentoring sessions.

Diane is based in Basingstoke, Hampshire and delivers customer service training in London and the
south-east (London, Essex, Kent, Sussex, Hampshire, Isle of Wight, Surrey, Berkshire, Middlesex,
Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire).

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