AQH-I3-1 Operations Manual Guidelines– Model A
Version 4.0 January 2011
for programmes validated by
the University of Sunderland (the University)
for delivery by
[PARTNER NAME] (the Partner)
in accordance with the University’s Collaborative Model A
Document1 Page 1 of 23
Version History of Template (for QAE use only):
Version Occasion of Change author Date of Modifications
Change modification made
1.0 Original placed S Sutcliffe September Mainly
in Academic 2008 references to
Quality new University
2.0 Updates to C Gardner October 2009 Various, to reflect
University O Palimeris – June 2010 the new CP
3.0 Staff Changes S Patience September Section 2.1.3
4.0 Updates to C Gardner January 2011 Various, to reflect
University new University
terminology, to terminology,
provide link to section 2.1.3
current replaced with
University faculty structure
faculty staff, and + link to current
updated links to faculty staff
sections12 & 20
links to other
Implementation and Modification History (for Partner use only):
Version Occasion of Change Date of Modifications Version
Change author modification made signed
EXAMPLE Update to xxxxxxxxx 20.1.10 Template Xxx
University annotated to (minutes
guidelines incorporate 15.02.10
more details refer)
Your support and co-operation will be very much appreciated, and any feedback you can
provide on the effectiveness of the Operations Manual template would be gratefully
received. Please contact Quality Assurance and Enhancement at the University of
Document1 Page 2 of 23
1.0 INTRODUCTION .............................................................................................................. 4
2.0 MANAGEMENT OF THE PARTNERSHIP ...................................................................... 4
3.0 DETAILS OF THE PROGRAMME & MODES OF DELIVERY ........................................ 5
4.0 CONTACT INFORMATION .............................................................................................. 6
5.0 ROLES AND RESPONSIBILITIES ................................................................................... 7
6.0 LEARNING AND TEACHING........................................................................................... 8
7.0 PUBLIC INFORMATION .................................................................................................. 8
8.0 ALLOCATION OF STUDENT NUMBERS ....................................................................... 9
9.0 STUDENT RECRUITMENT, ADMISSIONS, REGISTRATION AND STUDENT RECORDS
10.0 STUDENT INDUCTION .................................................................................................. 10
11.0 PROGRAMME DELIVERY ............................................................................................. 11
12.0 ASSESSMENT, PARCHMENTS AND TRANSCRIPTS ................................................ 13
13.0 EXTERNAL EXAMINERS .............................................................................................. 14
14.0 PROGRAMME & PARTNER REVIEWS INCLUDING ANNUAL MONITORING .......... 15
15.0 STAFF DEVELOPMENT ................................................................................................ 16
16.0 LEARNING RESOURCES ............................................................................................. 16
17.0 HUMAN RESOURCES ................................................................................................... 16
18.0 STUDENT SUPPORT ..................................................................................................... 18
19.0 STUDENT COMPLAINTS, APPEALS AND DISCIPLINARY PROCEDURES ............. 18
20.0 QUALITY ASSURANCE POLICIES AND PROCEDURES ........................................... 19
21.0 EQUALITY AND DIVERSITY ......................................................................................... 20
22.0 TERMINATION ............................................................................................................... 20
23.0 GLOSSARY OF TERMS ................................................................................................ 20
24.0 USEFUL LINKS .............................................................................................................. 23
Document1 Page 3 of 23
1.1 This operations manual has been designed to promote common understandings
about the respective roles and responsibilities of Partner and University staff
involved in the delivery, management, quality assurance, and co-ordination of the
University’s validated awards. Mutual understandings are essential to assure
parity of the student experience, regardless of the site of delivery or collaborative
1.2 It is designed by the Partner in accordance with University guidelines and in
consultation with the University. The Partner is responsible for ensuring that it is
accessible to all staff allocated to teaching or supporting the provision.
1.3 It amplifies the roles that staff in each organisation are expected to fulfil as laid
down in the Collaborative Provision Agreement that governs this collaboration.
Clauses from the Agreement are included as italicised sections throughout the
Manual, beneath which the requirements are explained in more detail as
appropriate. The Agreement has been drawn up to reflect the University of
Sunderland’s Collaborative Processes - see:
together with its Collaborative Models of Provision paper and relevant sections
from the Quality Assurance Agency’s Code of Practice (e.g. Collaborative
Provision & Flexible and distributed learning (including E-Learning) (published
September 2004). These Agreements are normally reviewed every six years.
Please refer to the University’s Academic Quality Handbook for all
guidelines referred to in this manual, see:
1.4 All students will be issued with a student handbook. This will include information
specific to the Partner and the University. It should normally be completed by the
Partner (using University guidelines on minimum requirements for such
handbooks) to reflect Partner and University specific aspects that make up the
student experience of those studying on programmes that are validated by the
University but delivered and managed by the Partner. Students should also be
informed about how to access information on all modules of their programme,
and be issued with a copy of the University programme academic regulations
together with a copy of the handbook which will contain the detail of the module
descriptors contained within their programme.
2.0 MANAGEMENT OF THE PARTNERSHIP
2.1 In order to ensure appropriate liaison and management of the University
programmes, the Partner will provide, as a minimum, appropriate administrative
support and at least one full-time member of academic staff with appropriate
subject expertise for each programme that is currently operating as discussed
below. A maximum number of modules that an individual member of Partner
academic staff may lead will be agreed by the appropriate University Faculty.
Document1 Page 4 of 23
2.1.1 Management Structure: University Of Sunderland
Please refer to:
for details of the University of Sunderland Management Structure.
2.1.2 Management Structure: The Partner [to be inserted]
2.1.3 Faculty Structure: University of Sunderland
Please refer to http://www.sunderland.ac.uk/faculties/ to access specific
Each University Faculty includes a Dean, Associate Dean – Student Experience,
Associate Dean – Resources, Research and External Engagement, Associate
Dean – Recruitment and Development and Heads of Department.
Applied Sciences Department of Computing, Engineering & Technology
Department of Psychology
Department of Pharmacy, Health & Well-being
Department of Sport & Exercise Sciences
Education and Society Department of Education
Department of Social Sciences
Department of Culture
The Faculty of Business Sunderland Business School
and Law Department of Law
Centre for Flexible Learning
Arts, Design and Media Department of Arts & Design
Department of Media
Figure 1: University Faculties and Departments
3.0 DETAILS OF THE PROGRAMME(S) & MODES OF
3.1 The AGREED University programmes (as defined by the relevant programme
specification produced and approved by the University) will be offered at
approved sites by Model A.
For a full list of programmes/sites covered by this manual please refer to the
Collaborative Provision Agreement – Quality Assurance and Schedule of
Programmes Annexes, available on request from Quality Assurance and
Document1 Page 5 of 23
4.0 CONTACT INFORMATION
4.1 ‘Central’ and key Faculty University of Sunderland contacts (current as at
Atkinson, Ms Shirley - Deputy Vice Chancellor firstname.lastname@example.org
tel: 0191 515 2460
Elliott, Mr Peter - Educational Partnerships email@example.com
Administrator, Recruitment and Business Partnerships tel:: 0191 515 3892
Fidler, Professor Peter - Vice Chancellor firstname.lastname@example.org
tel: 0191 515 2036
Gardner, Ms Carol - Senior Quality Assurance & email@example.com
Enhancement Officer, Officer to Higher Education in tel: 0191 515 2065
Further Education Practitioner’s Group and central
contact for Foundation Degree Forward
Greene, Ms Carole - Educational Partnerships firstname.lastname@example.org
Administrator, Recruitment and Business Partnerships tel: 0191 515 2806
Mennell, Professor Julie Julie.email@example.com
Deputy Vice Chancellor (from 1st September 2010) Tel: 0191 515 2031
Ollerenshaw, Ms Beatrice – Director of Academic firstname.lastname@example.org.
tel: 0191 515 2060
Patience, Ms Sue – Collaborative Provision Manager email@example.com
tel: 0191 515 2063
Pritchard, Mr Oliver – Assistant Director (Student & firstname.lastname@example.org
Learning Support) tel: 0191 515 2903
Reece, Ms Sue – Director of Student Recruitment and email@example.com
Business Partnerships tel: 0191 515 3803
Robertson, Ms Susie – Senior Quality Assurance & firstname.lastname@example.org
Enhancement Officer and Officer for Collaborative tel: 0191 515 2069
Rowan, Mr Iain – Assistant Director of Academic email@example.com
Services tel: 0191 515 2433
Walters, Ms Andrea – Director of Human Resources firstname.lastname@example.org
tel: 0191 515 3427
4.2 Faculty, Department, and programme University of Sunderland contacts:
[will need expanding if partner has relationships with more than one faculty
and also in respect of each programme covered by the manual]
Dean of Faculty xxxxxxxxxxxx
Faculty Associate Dean (Student Experience) xxxxxxxxxxxx
Faculty Quality Management Sub-Committee Chair xxxxxxxxxxxx
HE in FE Practitioner’s Group nominee#
Centre Leader xxxxxxxxxxxx
Programme Assessment Board Chair xxxxxxxxxxxx
Programme Studies Board representative xxxxxxxxxxxx
Programme Leader xxxxxxxxxxxx
Administrative staff xxxxxxxxxxxx
General Enquiry Telephone number for the Faculty xxxxxxxxxxxx
Document1 Page 6 of 23
4.3 Partner Contacts (to be completed by Partner)
Programme/Module Assessment Board
Programme/Module Studies Board Chair
HE in FE Practitioner’s Group nominee#
# HE and FE Practitioner’s Group nominees (of the HE in FE Group) have agreed to act
as a central channel of communication for their College/Faculty; e.g. to facilitate
submission by the University (via the Faculty Quality Officer) of external examiner’s
reports to relevant College staff via this named nominee.
5.0 ROLES AND RESPONSIBILITIES
5.0 The points below represent broad responsibilities that are described in more
detail in relevant sections of this Manual.
5.1 The University has responsibility for:
The Awards, including overall quality assurance of the programmes and of the
partnership, the student experience, periodic review of the partnership and the
provision, and amendment/discontinuation of the provision/partnership with
agreed notice and specified terms.
The provision of a University Centre Leader.
The receipt of details of Partner teaching staff prior to their commencing to teach
on the University programmes and taking any necessary action.
Inviting Partner teaching staff to collaborative conferences and/or other staff
The approval of public information including marketing materials, student and
programme handbooks and this operations manual that is related to the
The registration of students to the University’s student records system (SITS).
Information services support (providing agreed access to the University’s Library
The appointment and induction of external examiners.
The Chairing of Programme and Module Assessment Boards.
Provision of final award parchments.
5.2 The Partner has responsibility for:
Organising Assessment Boards (Chaired by the University)
Organising and Chairing Programme and Module Studies Boards (and inviting
University representative(s) to these
Provision of student transcripts
Programme planning and design (including approval of minor modifications to
modules/programme and curriculum development in accordance with University
Nominating external examiner appointments to the University for its approval.
The appointment of the Programme Leader, Module Leaders, (in accordance
with University guidelines) and related administrative staff to support the delivery
of the provision.
Document1 Page 7 of 23
Day-to-day management and coordination of operation of the approved
programmes across the approved site(s) of delivery.
Administration and management of assessment including the setting of
assessments, their marking and moderation and security of examination scripts
The coordination of student applications.
Programme admission decisions in accordance with University policies.
The issuing of offer letters to students.
Co-ordination of staff/tutor induction and development.
Student records management
The completion of annual monitoring reports as shall be specified by the
The collection and management of staff and student feedback of those
associated with the provision.
Providing specialist resources, computing (hardware and software) resources,
library facilities, tutors, and administrators as approved by the University.
Adhering to University policies and procedures.
The marketing of the programme for local recruitment.
The preparation of local marketing materials, public information materials,
student and programme handbooks together with this manual (to be approved by
the University following in-house pre-approval by the Partner).
Student Induction for the University provision.
Student academic and pastoral support.
The provision of timely information on registered students as the University may
6.0 LEARNING AND TEACHING
6.1 Learning and teaching of the programme will be as described in the student
handbook and programme and module guides.
7.0 PUBLIC INFORMATION
7.1 The University will be responsible for: receiving and approving the accuracy of
publicity materials prior to their implementation, and regularly monitoring these
and other information issued to registered or prospective students in respect of
the collaborative provision.
7.2 The Partner will be responsible for:
a) submitting to the University, publicity materials in respect of the
collaborative provision, for approval prior to their implementation;
b) publicising locally the availability of the programme(s) and the recruitment
and admission arrangements.
N.B. The University reserves the right to publicise its collaborative programmes in its
own publicity materials and in other publicity materials agreed with its partners.
7.3 The University’s revised collaborative processes, being implemented with effect
from September 2009, regarding the checking of public materials produced by
partners in relation to University of Sunderland awards; e.g. via the University
Centre Leader, will apply – see Collaborative Section of the University’s Quality
Handbook accessible through:
Document1 Page 8 of 23
8.0 ALLOCATION OF STUDENT NUMBERS
8.1 The number of student places per annum will be agreed with the University on an
annual basis, and shall be reflected in the Collaborative Provision Agreement.
9.0 STUDENT RECRUITMENT, ADMISSIONS, REGISTRATION
AND STUDENT RECORDS
The Partner will be responsible for:
a) offering of conditional (and, subsequently, unconditional) places on the
b) issuing conditional and unconditional place offers, including admissions
Terms and Conditions, (and, where appropriate, to specify the IELTS
requirements (International English Language Testing System) to student
applicants in accordance with University programme regulations;
c) approving/declining non-standard entry applications in accordance with
the Accreditation of Prior Learning (APL) procedures of the University;
d) forwarding completed student application forms to the University prior to
the programme start date;
e) communicating with the University regarding University approval of non-
standard entry applications;
f) returning completed student registration information to the University in
accordance with University deadlines;
g) providing the University with accurate student progress information as
necessary in a timely fashion.
The University will be responsible for:
a) providing student registration forms to the Partner;
b) ensuring that students are registered at the start of their programme and
accurately inputting student information onto the Student Records System
c) generating a University student ID for all registered students and issue of
a welcome pack to include an email account and facilitate access to the
d) providing data reports drawn from the University Student Records System
(SITS) as necessary, e.g. to inform the monitoring reports the Partner is
required to produce.
Document1 Page 9 of 23
9.2 Entry Criteria
The normal entry criteria for admission to the agreed University programmes are
detailed in the relevant University programme specifications and University of
Sunderland academic regulations accessible through:
Any articulation routes will also need to be approved by the relevant University
Faculty Quality Management Sub-Committee (FQMSC).
All students whose studies cover more than one academic year will be required
to re-enrol at the beginning of the subsequent year, once progression is
confirmed by the University Programme Assessment Board.
The University will send “Re-enrolment” forms to the Partner, from where they will
be forwarded to students as appropriate with instructions for completion. The
Partner will ensure that Re-enrolment forms are completed by students and
returned to the University via the Centre Leader in accordance with the deadline
specified by the University.
10.0 STUDENT INDUCTION
The Partner will be responsible for: inducting registered students as University
of Sunderland students and to their programme of study.
10.2 Student induction – minimum thresholds
10.2.1 A student handbook should be issued to students at induction that will be
developed by the Partner following University guidelines and should include all
information about who to contact for what.
10.2.2 This student handbook will be updated as necessary by the Partner, in
consultation with the University via the Centre Leader. It should be agreed with
the University, via the Centre Leader, before distribution to students. All students
should be provided with appropriate information on their programme of study as
specified by the University.
10.3 A typical student induction session will include:
Introduction to the Partner and the University
pastoral and academic support Information
introduction to students services and the Students Union
programme structure and assessment overview including programme regulations
learning resources access including library resources
representation of students (e.g. on Programme Studies Boards)
Student feedback mechanisms
Document1 Page 10 of 23
11.0 PROGRAMME DELIVERY
11.1 The University will be responsible for:
a) ensuring that all appropriate guides and handbooks are issued to students
in accordance with the arrangements specified in the Operations Manual;
b) approval by the University Academic Board via the relevant Faculty
Quality Management Sub-Committee of alterations to programme(s) and
11.2 The Partner will be responsible for:
a) designing and developing of the structure and curriculum of the
programme(s) and the associated modules approved to be delivered by
b) designing (in accordance with University guidelines) and issuing to all
teaching staff Operations Manual(s) detailing the precise arrangements
that will be in place to facilitate the delivery; quality assurance and
management of the programme(s);
c) establishing and Chairing Programme and Module Boards of Studies for
the programme(s) and the associated modules;
d) day-to-day management, co-ordination of operation and delivery of the
approved programme(s) in line with the Operations Manual including the
delivery of teaching of sessions based at the Partner’s premises and
other means to facilitate learning using the materials developed by the
Partner. Where appropriate, the Partner will be responsible for the
supervision of work-based assessments, appropriate training for student
mentors, and the risk assessment of practice placements;
e) issuing appropriate guidelines and handbooks to students in accordance
with arrangements specified in the Operations Manual;
f) establishing a technology assisted learning environment for the
programme(s), e.g., to facilitate access to on-line facilities by registered
11.3 General Information
11.3.1 More broadly, the Partner is responsible for the day to day management, co-
ordination of operation and delivery of the approved programme(s) and its
associated modules that will be based at the Partner’s premises.
11.3.2 The structure of the programme is included in the programme specification
approved by the University. The Partner is responsible for the design and
development of the structure of the programme and its composite modules. The
University Academic Board (via the Faculty Quality Management Sub
Committee) is responsible for approving any modifications to the provision.
Should the Partner wish to propose a modification this should be discussed in the
first instance with the University Centre Leader to determine what level of
approval will be needed.
11.3.3 In addition, the University, via the Centre Leader will normally approve the
module guides produced by the Partner in accordance with University guidelines.
It is important that delivery of the provision is conducted in accordance with this
module guide; e.g. in terms of student contact time. Any proposed deviations
from this must be agreed by the University in advance. Learning materials
including lesson plans will also be produced by the Partner.
Document1 Page 11 of 23
11.4 Calendar of Activities
Each party should advise the other as early as possible of the proposed dates of
Programme and Module Boards in Assessment/Studies Modes. The dates of
such Boards should be incorporated within an annual plan of operations so that
all staff are aware of these at the start of each year. The following template
should be annotated, applied and updated annually:
Note: This grid (into which approximate dates have been inserted) is intended to provide
an overview of typical activities involving collaborative provision that take place
during each year. Exact dates and specific activities e.g. the type and frequency of
Development Day Sessions and the timing of programme boards will be
determined between the parties and the grid below annotated accordingly.
Date/time University Partner meeting/activity Location
01/07/2009 Collaborative annual
guidelines for Models A, B
and C issued to partners
by University Faculties
01/08/2009 Student Handbooks for 2009-10
students finalised and approved
01/08/2009 Operations Manual updated as
necessary, in consultation with
University, for 2009-10 issued to
all Partner and University staff
who contribute to the provision
01/09/2009 Student Induction Sessions
31/10/2009 Annual Monitoring Reports
for Models B and C
programmes received by
08/09/2009 Development Day for teaching
21/09/2009 Autumn Term begins (new
24/09/2009 Programme Refer/Defer
28/09/2009 Autumn Term begins (returning
15/10/2009 Development Day
19/11/2009 Development Day
Including Programme Studies
20/11/2009 University of Sunderland
30/11/2009 Annual Monitoring Reports
for Model A programmes
received by University
03/12/2009 University Graduation
04/12/2009 University Graduation
Document1 Page 12 of 23
17/12/2009 Development Day for teaching
18/12/2009 Autumn Term Ends
11/01/2010 Spring Term Begins
01/02/2010 Programme Assessment Board
20/02/2010 University Open Day
05/03/2010 University Open Day
18/03/2010 Partner Cluster Feedback day,
Sharing Good Practice
23/03/2010 University of Sunderland
26/03/2010 Spring Term Ends
19/04/2010 Summer Term Begins
22/04/2010 Moderation of Assessment
20/05/2010 Development Day
and Programme Studies Board
09/06/2010 University Open Day
10/06/2010 Moderation of Assessment
11/06/2010 University Open Day
24/06/2010 University of Sunderland
24/06/2010 University of Sunderland
02/07/2010 Summer Term Ends
12/07/2010 University Graduation
21/08/2010 University Open Day
12.0 ASSESSMENT, PARCHMENTS AND TRANSCRIPTS
12.0.1 Students will be subject to the rules, procedures, and regulations of the
University governing appeals in relation to assessment decisions.
12.1 The University will be responsible for:
a) ensuring that Programme and Module Assessment Boards, that shall be
chaired by the University and officered by the Partner, are established by
b) assuring the arrangements for approving, setting, marking and
moderating course assignments and assessments;
c) assuring the recording of and notification of assessment results to
d) issuing award parchments to students. The award parchment produced
for successful students by the University shall state that the student has
achieved the award as specified in Annexe 1 to the Collaborative
12.2 The Partner will be responsible for:
a) conducting assessments in accordance with the Assessment Policy of the
University as articulated in the programme regulations and in relevant
guidelines such as those for invigilation procedures;
Document1 Page 13 of 23
b) ensuring that best practice is followed to guarantee the security of
assessment processes and to minimise the risk of any forms of
malpractice on the part of the candidates (this includes processes for
verification of the authenticity of the work submitted);
c) ensuring that appropriate examination venues are provided which meet
academic requirements and comply with health and safety legislation;
d) setting, marking and moderating course assignments, examinations and
e) notifying students of assessment arrangements including behaviour
f) notifying students of course assignment deadlines and ensuring the
secure receipt of coursework,
g) issuing award transcripts to students.
12.3 The Partner will organise the date of Assessment Boards including informing the
University Chair and external examiner(s) of all such dates.
12.4 Assessment Policy and Generic Criteria for Assessment
12.4.1 The University’s Assessment Policy, accessible on
And the related Generic Assessment Criteria, accessible in section F of the
University’s Academic Handbook via:
will apply to all programmes encompassed by the Collaborative Provision
13.0 EXTERNAL EXAMINERS
13.1 The University will be responsible for:
a) appointing External Examiners to the programme(s) and modules;
b) determining the role and frequency of External Examiner visits to the
c) issuing completed External Examiner reports to the Partner upon receipt;
d) progressing, in consultation with the Partner, actions arising from the
13.2 The Partner will be responsible for:
a) nominating External Examiners for the programme(s) to the University for
its approval in a timely fashion;
b) providing access to students, staff and associated facilities as required
so that the External Examiner can fulfil their role in accordance with
13.3 The Partner will invite the External Examiners to attend the Assessment Boards
that it is responsible for organising including the organisation of related domestic
13.4 The University will be responsible for inviting External Examiners to induction and
training sessions that it shall organise.
13.5 The University Faculty will issue appointment letters to External Examiners.
Document1 Page 14 of 23
13.6 All external examining of the provision will be conducted in accordance with the
University’s Policy on the Role of External Examiners accessible via
14.0 PROGRAMME & PARTNER REVIEWS INCLUDING ANNUAL
14.1 General responsibilities
14.1.1 Each programme and the partnership as a whole will be subject to review by the
University at intervals and in accordance with processes that will be determined
by the University. From September 2009 the review cycle for the partnership
includes annual review, periodic review (on a six-yearly cycle prior to the expiry
of the Collaborative Provision Agreement) and an interim three-yearly review.
14.1.2 Each partner will inform the other in advance of forthcoming external inspection
visits (e.g. by Quality Assurance Agency or the British Accreditation Council) and
of the outcomes of these once they are completed.
14.1.3 Full details of how annual and periodic partner and programme reviews are
included in the University’s Academic Quality Handbook, Collaborative Section,
14.2 The University will be responsible for:
a) organising review panel membership for partner and programme reviews;
b) establishing the review requirements and the schedule of review visits;
c) advising the Partner of requirements for the review process, including
documentation, meeting arrangements and access to facilities.
14.3 The Partner will be responsible for:
a) providing documentation required by the University for reviews within the
b) providing access for individuals and review teams to meet with staff and
students either in person or by electronic means, and to premises to
review any resources which support the programme(s) concerned.
14.4 In relation to the Monitoring of the provision:
14.4.1 The University will be responsible for:
a) issuing annual monitoring guidelines and templates to the Partner;
b) receiving and reviewing completed annual reports from the Partner.
14.4.2 The Partner will be responsible for:
a) submitting to the University annual reports in accordance with University
guidelines in a timely fashion covering the programme(s) delivered and
b) providing and analysing any data required to support the reporting
process which is in its possession;
c) progressing any actions identified to enhance the quality of the
Document1 Page 15 of 23
15.0 STAFF DEVELOPMENT
15.1 The University will be responsible for: inviting Partner staff to attend certain
staff development activities organised by the University, e.g. collaborative
15.2 The Partner will be responsible for: ensuring that Partner staff assigned to
teaching on the programme(s) engage in continuous professional development or
scholarly activity/research to maintain the currency of their knowledge at an
academic level above that which they are responsible for delivering to students.
15.3 The Partner is represented on the University’s Higher Education in Further
Education Practitioner’s Group through which invitations to staff
development/enhancement sessions will be channelled.
15.4 Programme specific staff development opportunities should be reflected in the
annual plan of operations in section 11 of this Manual. In addition, the Partner’s
attention is drawn to the University’s Learning Matters Website,
http://services.sunderland.ac.uk/learningmatters/. This website includes lots of
useful information, tips for staff and links to other sources of guidance.
16.0 LEARNING RESOURCES
16.1 Registered students are entitled to full membership of the University Student’s
Union and will have access to the Partner and University libraries including
electronic access to the University’s library resources in respect of students who
are included in the University’s return to HEFCE.
16.2 The Partner will be responsible for: ensuring local information services support
and library facilities and maintaining agreed levels of core materials.
16.3 The Partner’s policies in relation to the provision of learning resources will apply
to students whilst they remain studying on their programme at the Partner site.
17.0 HUMAN RESOURCES
17.1 The University will be responsible for: receiving details of teaching staff
changes on the programme(s) and taking any necessary action.
17.2 The Partner will be responsible for:
a) submitting details of teaching staff changes on the programme(s) to the
University in advance of their implementation;
b) reflecting teaching staff changes in the annual monitoring report;
c) maintaining a team of a suitable number and range of staff teaching on
17.2.1 The Partner will put forward the CVs of staff whom it is proposed will teach on the
agreed University programmes to the University, who will procure any necessary
actions. The Partner will also submit to the University Centre Leader a Matrix for
each programme to be delivered at that Partner site, detailing the names of tutors
who it proposes will lead each programme and module. The appointment of
alternative staff in the future should also be facilitated via this process.
Document1 Page 16 of 23
17.2.2 Tutors recruited to teach on the approved programmes are normally expected to
have at least one year’s experience of teaching at higher education level. Where
a tutor has less than one year’s experience, the Partner staff member with
academic responsibility for the programme will ensure that the individual is
mentored for at least the first year.
17.3 Curriculum Vitae Checklist and Template
17.3.1 Detailed below are the essential and desirable criteria for those proposing to tutor
the University of Sunderland undergraduate programmes at Partner sites. CVs
should be submitted, following the template below where appropriate, that clearly
demonstrates how staff meet the “essential” criteria as a minimum and, ideally,
the “desirable” criteria:
Curriculum Vitae Template
Each CV should contain the following information to demonstrate how the
“essential” criteria are met:
Name (Surname/first name(s)
Title (e.g. Dr/Ms/Mr)
Academic Qualifications - qualifications including any specialisms, date of
achievement, awarding Institution, classification/grade
Professional Qualifications - qualifications including any specialisms, date of
achievement, awarding body, classification/grade
Current Post Title (e.g. Lecturer in xxxxxx)
Teaching or training work experience
Subject area professional work experience
Areas of Research Activity/Recent continuing professional development
activities engaged in
17.3.2 Essential Criteria
An undergraduate qualification either wholly within, or specialising within, the
Teaching at undergraduate level or relevant training within the subject area
Work experience, training or consultancy within the subject area
Evidence (in cases where the first language of the applicant is other than
English) of an English language qualification or experience of teaching or
training the subject area in the English language.
Document1 Page 17 of 23
17.3.3 Desirable Criteria
A postgraduate qualification either wholly within, or specialising within, the
Evidence of continuing professional development during the last 3 years
A research record of publications
A teaching qualification
Membership of relevant professional bodies
Experience of assessing students in the HE or FE environment
18.0 STUDENT SUPPORT
18.1 The University will be responsible for: approving and having oversight of, the
arrangements which the Partner implements for the welfare of students on a
general, and on an individual basis.
18.2 The Partner will be responsible for: providing all facilities and resources to
support students on the programme(s), including appropriate levels of support for
disabled students, careers advice, and guidance, pastoral support, counselling
and study skills advice.
18.3 The Partner will be the first point of contact for all student queries regarding
academic and pastoral support which will be directed through the relevant
contact person as detailed in the Partner specific student handbook.
18.4 It is the Partner’s responsibility to ensure that students are fully aware of who the
relevant contact at the Partner is for their queries.
19.0 STUDENT COMPLAINTS, APPEALS AND DISCIPLINARY
19.1 All complaints should be progressed in the first instance through the complaints
procedure of the Partner. If the student is not satisfied with the outcome of the
complaint at this stage he/she may complain to the University in relation to issues
concerning the delivery or assessment of the programme or the resources
provided directly to support study on the programme. Other issues including
non-academic matters may not be referred to the University.
19.2 Appeals against an assessment decision must be made to the University using
19.3 Students are subject to the rules, procedures and regulations governing Conduct
and Discipline of the Partner institution at which they are studying. However,
where a disciplinary matter has implications for academic quality and standards
(for example, in the case of assessment irregularities), the Partner must refer this
to the University and address the issue in consultation with the University through
the University’s processes. In such a case the University has the right to
exercise the ultimate sanction of withdrawing a student from the programme.
19.4 The University is responsible for:
a) giving the Partner access to its process documentation;
b) approving the processes managed by the Partner.
Document1 Page 18 of 23
19.5 The Partner is responsible for:
a) maintaining robust but fair and transparent complaints and disciplinary
b) ensuring that students understand the Complaints and Appeals
procedures open to them and the disciplinary rules which apply, and that
they have easy access to the relevant processes and associated
20.0 QUALITY ASSURANCE POLICIES AND PROCEDURES
20.1 General oversight of the provision, including the maintenance of its academic
standards will be maintained by the University through:
a) ensuring that the Partner establishes, operates and manages
Programme/Module Assessment Board(s) that shall be Chaired by the
University and Officered by the Partner,
b) appointing External Examiners to the provision in accordance with the
procedures detailed in section 13 above,
c) reviewing and monitoring the provision and the partnership in accordance
with its Quality Processes available via
6062/AQH-I6+Quality+Processes+Doc+final.pdf and with the collaborative
section of its Academic Quality Handbook accessible via
d) the University will also undertake an agreed programme of visits to the
Partner as specified in the University’s Collaborative Processes: Roles of
Centre Leaders Section:
20.2 The Partner should thus establish, operate and manage Programme/Module
Assessment Boards that will be Chaired by the University and Officered by the
20.3 The Partner should also establish, operate and manage Programme/Module
Studies Boards that shall be Chaired by the Partner and Officered by the Partner.
20.4 All Programme/Module Assessment/Studies Boards should pay attention to the
guidelines on the terms of reference of these of the University accessible via
20.5 Athens Accounts for model A tutors
20.5.1 Approved tutors who teach on model A programmes are eligible to apply for a
University of Sunderland Associate Lecturer Athens Account where students
undertaking the provision have this access. The Athens Account will provide
access to certain University e-resources for the purpose of supporting University
of Sunderland students.
20.5.2 To apply for an Athens Account, tutors should print, complete, and sign the
registration forms available from the Academic Staff at Partner Partners area of
Document1 Page 19 of 23
the library web pages (http://microsites.sunderland.ac.uk/sls/sls-here-for-staff).
Useful library services information for Partners is also accessible via this link.
21.0 EQUALITY AND DIVERSITY
21.1 The University of Sunderland operates a strict Equality And Diversity Policy. The
University values the promotion of equality and diversity and will therefore not
tolerate discriminatory practices. A copy of the University’s position paper on this
is available on the University’s website, Human Resources service:
22.1 Should a programme cease to operate at the Partner, the University will invoke
the University Termination Procedure via the Deputy Vice Chancellor. The
University will then conduct a termination process in accordance with University
guidelines that are available on the University’s website.
22.2 If the Partner fails to recruit within two years of approval, or thereafter temporarily
fails to operate for two academic years, the Partner should contact the University
Centre Leader to discuss the re-approval processes that will be applied before
the lapsed programme can recommence to operate.
23.0 GLOSSARY OF TERMS
This section defines the terms used in collaborative delivery in the University and other
terms commonly associated with quality assurance in higher education. Most of this
terminology is based on that used by the CVU and the QAA in its Code Of Practice for
the assurance of academic quality and standards in higher education. Some terms are
derived from those employed by other higher education organisations with particular
expertise in their field.
ADC Academic Development Committee (University of Sunderland)
AEC Academic Experience Committee (University of Sunderland)
AFC Academic Futures Committee (University of Sunderland)
Annual is a process whereby staff and students (and possibly others) annually
monitoring assemble and evaluate data on the operation of the partnership and or the
programme, or part thereof, and provide analytical comments on the data and
relevant events relating to the operation of the provision.
APL Accreditation of Prior Learning
Assessment is a process whereby formal judgement can be made by examiners of the
achievement of students against the learning outcomes established in the
approved curriculum, using the assessment scheme approved when the
programme was validated.
Assessment describe how well a student has to be able to achieve the intended learning
Criteria outcome, either in order to pass (in a simple pass/fail system) or in order to be
awarded a particular grade.
Award denotes a degree, diploma, certificate, or other similar formal mark of
recognition of successful completion of a programme of study. Some awards
also qualify their holders in more specific ways: for example, a degree may
permit or facilitate entry to a particular vocation or profession, or exempt the
holder from part or all of a professional examination. In these circumstances
an award may also be a qualification.
Document1 Page 20 of 23
Awarding means a university or other higher education institution empowered to award
institution degrees, diplomas, certificates, or credits by virtue of authority given to it by
statute, Royal charter or the Privy Council or under licence from another body.
(The Department for Education and Employment publishes official lists of
those UK universities and colleges with degree-awarding powers and also of
those colleges which offer courses leading to the degrees of other institutions).
Cohort describes a group of students or learners who start their period of study
together and, subject to satisfying assessment requirements, progress in
tandem through the programme.
Collaborative refers to the relationships between higher education institutions, with power to
provision award degrees and diplomas (awarding institutions) and the institutions or
organisations providing the tuition or support to the students (partner
Core module is a module which all students taking a particular programme are required to
CPD Continuing Professional Development
Credit provides a means of quantifying assessed learning outcomes achievable in a
given number of notional learning hours and at a given level.
Delivery of a embraces teaching, management, administration, and assessment of a
programme programme of study.
Double is where an assessment is marked twice by two different people. This may be
marking done blind where neither person knows each other’s mark and this is the
normal practice with projects/dissertations/theses.
EFL English as a Foreign Language
Elective/Option is a module undertaken as a free choice which may be outside the primary
module area of study
External Appointed by the University of Sunderland to inform approval and periodic
Adviser review of partnerships (see University collaborative processes in the Academic
Services section of the University’s website for further details)
External is a cognate subject specialist from another institution or from practice, of
Examiner suitable academic standing, appointed by the University Academic Board to
serve for a defined period, to confirm the standards of student performance
within programmes leading to a specified award. In modular programmes, an
external examiner responsible for the standards of the award as a whole might
not be expert in the specific subjects concerned, but be expert in the quality
assurance of awards.
Formative is an assessment which is intended to be informative only, with the prime
Assessment purpose of helping students to improve.
FQMSC Faculty Quality Management Sub-Committee
FTE Full-time Equivalent
HEA Higher Education Academy
HEFCE Higher Education Funding Council for England
HESA Higher Education Statistics Agency which is the national UK body responsible
for collecting statistical data relating to all aspects of higher education,
IIP Investors in People
IQER Integrative Quality Enhancement Review of FE Colleges where its HE
provision is funded by HEFCE – conducted by Quality Assurance Agency
JANET Joint Academic Network
JISC Joint Information Systems Committee
Learning are materials produced in one of a number of media that designed to engage
materials the learner in active participation in the learning process. These would
normally be activity based and quality assured for learning design and subject
Learning is an assessed result of a programme, module or unit of assessment which all
outcome successful students will have achieved. An intended learning outcome is an
assessed result of a programme, module or unit of assessment which all
successful students should have achieved.
Document1 Page 21 of 23
Learning are a range of material accessible to the learner in print, CD ROM, video,
resources audio or on line format. Sources include libraries and web sites.
Learning is support provided by a tutor either face to face or electronically mediated that
support specifically facilitates student learning in their own subject and performance in
assessment. Skills gained may be transferable to other situations.
Collaborative is a document agreed by an awarding institution and a partner organisation
Provision which covers those matters which govern the formal relationship between the
Agreement two institutions and provides a framework within which programmes of study
can be approved and/or delivered.
Moderation of is where a moderator takes samples (usually about 10%) of marked
assessment assessments from the whole range of achievement and verifies the first
(internal and marker’s conclusions.
Module is a discrete unit of assessed learning with coherent aims and learning
Notional refers to the length of learning time which it is estimated will be taken on
learning time average to achieve the specified learning outcomes
NUS National Union of Students
OFSTED Office for Standards in Education
Pathway is used to describe a recognised route through a programme of study.
PDAP Partnership Development and Approval Panel (University of Sunderland)
PI Performance Indicator
Pre-requisite is a module which students are required to pass, or be credited with, prior to
module proceeding to a specific module. Pre-requisites are not permitted within a
Professional, are organisations which approve or recognise specific programmes in the
Regulatory and context of the requirements for professional qualification. Some such
Statutory organisations have a prescribed statutory responsibility to approve or
Bodies recognise programmes and/or to determine the academic standards and
(PSRBs) professional or vocational components of such programmes.
Programme is a complete study route with its own aims and learning outcomes made up
from combinations of modules and which leads to a recognised and approved
Periodic Is the process by which the University conducts a review of the Partnership,
Partnership normally every six years.
Periodic is the process whereby internal and external academic and professional peers
Programme and students (and possible others) evaluate the operation of the programme
review and achievements of the students over a period of years. It provides for
greater reflection on the operation of the programme than any single annual
Programme provides a concise statement about the intended learning outcomes from a
specification particular programme, information about the teaching, learning and
assessment methods used to enable the learning outcomes to be achieved
and demonstrated, and shows how the modules and units of study which
make up a programme will relate to levels of achievement recognised in the
QAA Quality Assurance Agency for Higher Education
QAE Quality Assurance & Enhancement
QMSC Quality Management Sub-Committee
Qualifications describe the structures being developed by QAA within which it is intended
frameworks that all UK higher education qualifications and awards should be located.
Quality is the means through which an institution confirms that the conditions are in
assurance place for students to achieve the standards set by the institution or other
SLA Service Level Agreement
Document1 Page 22 of 23
Student is a record of the credits achieved by a student and may include other aspects
Transcript of the student experience (e.g., language and location of study and
assessment). It is issued as quantitative evidence to support an award
Subject is a term used to define explicit national statements of academic standards or
benchmark outcomes, at subject level. Subject benchmark information of this type
information provides a reference point against which outcomes can be measured.
Summative sums up a student’s achievement and is largely concerned with making
assessment evaluative judgements
TQM Total Quality Management
TDA Training and Development Agency for Schools
UCAS Universities & Colleges Admissions Service
VFM Value for Money
Virtual is a piece of software comprising a number of features that together deliver
Learning content, communicate with learners, and track student interaction.
24.0 USEFUL LINKS (Please advise Quality Assurance & Enhancement of any broken links)
Organisation/Link Web Address
British Council, The http://www.britishcouncil.org/new/
Education and Learning, UK: University http://www.direct.gov.uk/en/EducationAndLearnin
and Higher Education Site g/UniversityAndHigherEducation/index.htm
Education Company, The (formerly http://www.education.co.uk/
Edexcel (e.g. for HND/C information) www.edexcel.org.uk
Foundation Degree Forward http://www.fdf.ac.uk/
Higher Education Academy http://www.heacademy.ac.uk/
HESA (Higher Education Statistics http://www.hesa.ac.uk/
Higher Education Funding Council for http://www.hefce.ac.uk/
Office for Standards in Education http://www.ofsted.gov.uk/
Quality Assurance Agency (QAA) - main http://www.qaa.ac.uk/
QAA – Academic Infrastructure http://www.qaa.ac.uk/academicinfrastructure/defa
Qualifications and Curriculum http://www.qcda.gov.uk/
Development Agency (QCDA)
Quality Assurance Agency Code of http://www.qaa.ac.uk/academicinfrastructure/code
Practice: Disabled Students section OfPractice/section3/Section3Disabilities2010.pdf
Scottish Qualifications Authority www.sqa.org.uk
Skills Funding Agency http://skillsfundingagency.bis.gov.uk/
Universities and Colleges Admission http://www.ucas.ac.uk/
Universities UK http://www.universitiesuk.ac.uk/
University of Sunderland home page http://www.sunderland.ac.uk/
University of Sunderland Learning http://services.sunderland.ac.uk/learningmatters/
University of Sunderland Academic http://services.sunderland.ac.uk/academic-
Services: Academic Quality Handbook services/academic-quality-handbook/
Document1 Page 23 of 23