AQH-I3-1 Operations Manual Guidelines – Model A

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					                                          Quality Handbook

AQH-I3-1 Operations Manual Guidelines–      Model A
Version 4.0 January 2011

                         Operations Manual
                    for programmes validated by
            the University of Sunderland (the University)
                            for delivery by
                  [PARTNER NAME] (the Partner)
     in accordance with the University’s Collaborative Model A
                          (Validated Model)

Document1                  Page 1 of 23
 Version History of Template (for QAE use only):

Version           Occasion of          Change author      Date of        Modifications
                  Change                                  modification   made
1.0               Original placed      S Sutcliffe        September      Mainly
                  in Academic                             2008           references to
                  Quality                                                new University
                  Handbook                                               structure
2.0               Updates to           C Gardner          October 2009   Various, to reflect
                  University           O Palimeris        – June 2010    the new CP
                  collaborative                                          processes
                  processes                                              implemented
3.0               Staff Changes        S Patience         September      Section 2.1.3
                                                          2010           updated
4.0               Updates to           C Gardner          January 2011   Various, to reflect
                  University                                             new University
                  terminology, to                                        terminology,
                  provide link to                                        section 2.1.3
                  current                                                replaced with
                  University                                             faculty structure
                  faculty staff, and                                     + link to current
                  updated links to                                       faculty staff
                  websites                                               details,
                                                                         sections12 & 20
                                                                         annotated, and
                                                                         links to other
                                                                         sources updated.

 Implementation and Modification History (for Partner use only):

Version       Occasion of Change                Date of         Modifications    Version
              Change      author                modification    made             signed
                                                                                 off by
                                                                                 (date &
EXAMPLE       Update to       xxxxxxxxx         20.1.10         Template         Xxx
              University                                        annotated to     (minutes
              guidelines                                        incorporate      15.02.10
                                                                more details     refer)
                                                                of specific

Your support and co-operation will be very much appreciated, and any feedback you can
provide on the effectiveness of the Operations Manual template would be gratefully
received. Please contact Quality Assurance and Enhancement at the University of

 Document1                             Page 2 of 23
1.0    INTRODUCTION .............................................................................................................. 4

2.0    MANAGEMENT OF THE PARTNERSHIP ...................................................................... 4

3.0    DETAILS OF THE PROGRAMME & MODES OF DELIVERY ........................................ 5

4.0    CONTACT INFORMATION .............................................................................................. 6

5.0 ROLES AND RESPONSIBILITIES ................................................................................... 7

6.0    LEARNING AND TEACHING........................................................................................... 8

7.0    PUBLIC INFORMATION .................................................................................................. 8

8.0    ALLOCATION OF STUDENT NUMBERS ....................................................................... 9

        .......................................................................................................................................... 9

10.0 STUDENT INDUCTION .................................................................................................. 10

11.0 PROGRAMME DELIVERY ............................................................................................. 11

12.0 ASSESSMENT, PARCHMENTS AND TRANSCRIPTS ................................................ 13

13.0 EXTERNAL EXAMINERS .............................................................................................. 14


15.0 STAFF DEVELOPMENT ................................................................................................ 16

16.0 LEARNING RESOURCES ............................................................................................. 16

17.0 HUMAN RESOURCES ................................................................................................... 16

18.0 STUDENT SUPPORT ..................................................................................................... 18


20.0 QUALITY ASSURANCE POLICIES AND PROCEDURES ........................................... 19

21.0 EQUALITY AND DIVERSITY ......................................................................................... 20

22.0 TERMINATION ............................................................................................................... 20

23.0 GLOSSARY OF TERMS ................................................................................................ 20

24.0 USEFUL LINKS .............................................................................................................. 23

Document1                                                    Page 3 of 23
1.1    This operations manual has been designed to promote common understandings
       about the respective roles and responsibilities of Partner and University staff
       involved in the delivery, management, quality assurance, and co-ordination of the
       University’s validated awards. Mutual understandings are essential to assure
       parity of the student experience, regardless of the site of delivery or collaborative

1.2    It is designed by the Partner in accordance with University guidelines and in
       consultation with the University. The Partner is responsible for ensuring that it is
       accessible to all staff allocated to teaching or supporting the provision.

1.3    It amplifies the roles that staff in each organisation are expected to fulfil as laid
       down in the Collaborative Provision Agreement that governs this collaboration.
       Clauses from the Agreement are included as italicised sections throughout the
       Manual, beneath which the requirements are explained in more detail as
       appropriate. The Agreement has been drawn up to reflect the University of
       Sunderland’s Collaborative Processes - see:
       together with its Collaborative Models of Provision paper and relevant sections
       from the Quality Assurance Agency’s Code of Practice (e.g. Collaborative
       Provision & Flexible and distributed learning (including E-Learning) (published
       September 2004). These Agreements are normally reviewed every six years.
       Please refer to the University’s Academic Quality Handbook for all
       guidelines referred to in this manual, see:

1.4    All students will be issued with a student handbook. This will include information
       specific to the Partner and the University. It should normally be completed by the
       Partner (using University guidelines on minimum requirements for such
       handbooks) to reflect Partner and University specific aspects that make up the
       student experience of those studying on programmes that are validated by the
       University but delivered and managed by the Partner. Students should also be
       informed about how to access information on all modules of their programme,
       and be issued with a copy of the University programme academic regulations
       together with a copy of the handbook which will contain the detail of the module
       descriptors contained within their programme.

2.1    In order to ensure appropriate liaison and management of the University
       programmes, the Partner will provide, as a minimum, appropriate administrative
       support and at least one full-time member of academic staff with appropriate
       subject expertise for each programme that is currently operating as discussed
       below. A maximum number of modules that an individual member of Partner
       academic staff may lead will be agreed by the appropriate University Faculty.

Document1                           Page 4 of 23
 2.1.1   Management Structure: University Of Sunderland

         Please refer to:


         for details of the University of Sunderland Management Structure.

 2.1.2   Management Structure: The Partner [to be inserted]

 2.1.3   Faculty Structure: University of Sunderland

         Please refer to to access specific

         Each University Faculty includes a Dean, Associate Dean – Student Experience,
         Associate Dean – Resources, Research and External Engagement, Associate
         Dean – Recruitment and Development and Heads of Department.

             Faculty                                      Departments

Applied Sciences               Department of Computing, Engineering & Technology
                               Department of Psychology
                               Department of Pharmacy, Health & Well-being
                               Department of Sport & Exercise Sciences
Education and Society          Department of Education
                               Department of Social Sciences
                               Department of Culture
The Faculty of Business        Sunderland Business School
and Law                        Department of Law
                               Centre for Flexible Learning
Arts, Design and Media         Department of Arts & Design
                               Department of Media

         Figure 1: University Faculties and Departments

 3.1     The AGREED University programmes (as defined by the relevant programme
         specification produced and approved by the University) will be offered at
         approved sites by Model A.

         For a full list of programmes/sites covered by this manual please refer to the
         Collaborative Provision Agreement – Quality Assurance and Schedule of
         Programmes Annexes, available on request from Quality Assurance and

 Document1                              Page 5 of 23
 4.1    ‘Central’ and key Faculty University of Sunderland contacts (current as at
        March 2010)

Atkinson, Ms Shirley - Deputy Vice Chancellor 
                                                        tel: 0191 515 2460
Elliott, Mr Peter - Educational Partnerships  
Administrator, Recruitment and Business Partnerships     tel:: 0191 515 3892
Fidler, Professor Peter - Vice Chancellor     
                                                        tel: 0191 515 2036
Gardner, Ms Carol - Senior Quality Assurance &
Enhancement Officer, Officer to Higher Education in      tel: 0191 515 2065
Further Education Practitioner’s Group and central
contact for Foundation Degree Forward
Greene, Ms Carole - Educational Partnerships  
Administrator, Recruitment and Business Partnerships    tel: 0191 515 2806
Mennell, Professor Julie                      
Deputy Vice Chancellor (from 1st September 2010)        Tel: 0191 515 2031
Ollerenshaw, Ms Beatrice – Director of Academic
Services                                                uk
                                                        tel: 0191 515 2060
Patience, Ms Sue – Collaborative Provision Manager
                                                         tel: 0191 515 2063
Pritchard, Mr Oliver – Assistant Director (Student &
Learning Support)                                        tel: 0191 515 2903
Reece, Ms Sue – Director of Student Recruitment and
Business Partnerships                                   tel: 0191 515 3803
Robertson, Ms Susie – Senior Quality Assurance &
Enhancement Officer and Officer for Collaborative       tel: 0191 515 2069
Practitioner’s Group
Rowan, Mr Iain – Assistant Director of Academic
Services                                                tel: 0191 515 2433
Walters, Ms Andrea – Director of Human Resources
                                                        tel: 0191 515 3427

 4.2    Faculty, Department, and programme University of Sunderland contacts:
        [will need expanding if partner has relationships with more than one faculty
        and also in respect of each programme covered by the manual]

Dean of Faculty                                        xxxxxxxxxxxx
Faculty Associate Dean (Student Experience)            xxxxxxxxxxxx
Faculty Quality Management Sub-Committee Chair         xxxxxxxxxxxx
HE in FE Practitioner’s Group nominee#
Centre Leader                                           xxxxxxxxxxxx
Programme Assessment Board Chair                       xxxxxxxxxxxx
Programme Studies Board representative                 xxxxxxxxxxxx
Programme Leader                                        xxxxxxxxxxxx
Administrative staff                                    xxxxxxxxxxxx
General Enquiry Telephone number for the Faculty        xxxxxxxxxxxx

 Document1                          Page 6 of 23
 4.3       Partner Contacts (to be completed by Partner)

Programme/Module Assessment Board
Programme/Module Studies Board Chair
HE in FE Practitioner’s Group nominee#

 # HE and FE Practitioner’s Group nominees (of the HE in FE Group) have agreed to act
 as a central channel of communication for their College/Faculty; e.g. to facilitate
 submission by the University (via the Faculty Quality Officer) of external examiner’s
 reports to relevant College staff via this named nominee.

 5.0       The points below represent broad responsibilities that are described in more
           detail in relevant sections of this Manual.

 5.1       The University has responsibility for:
          The Awards, including overall quality assurance of the programmes and of the
           partnership, the student experience, periodic review of the partnership and the
           provision, and amendment/discontinuation of the provision/partnership with
           agreed notice and specified terms.
          The provision of a University Centre Leader.
          The receipt of details of Partner teaching staff prior to their commencing to teach
           on the University programmes and taking any necessary action.
          Inviting Partner teaching staff to collaborative conferences and/or other staff
           development activities.
          The approval of public information including marketing materials, student and
           programme handbooks and this operations manual that is related to the
          The registration of students to the University’s student records system (SITS).
          Information services support (providing agreed access to the University’s Library
          The appointment and induction of external examiners.
          The Chairing of Programme and Module Assessment Boards.
          Provision of final award parchments.

 5.2       The Partner has responsibility for:
          Organising Assessment Boards (Chaired by the University)
          Organising and Chairing Programme and Module Studies Boards (and inviting
           University representative(s) to these
          Provision of student transcripts
          Programme planning and design (including approval of minor modifications to
           modules/programme and curriculum development in accordance with University
          Nominating external examiner appointments to the University for its approval.
          The appointment of the Programme Leader, Module Leaders, (in accordance
           with University guidelines) and related administrative staff to support the delivery
           of the provision.

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         Day-to-day management and coordination of operation of the approved
          programmes across the approved site(s) of delivery.
         Administration and management of assessment including the setting of
          assessments, their marking and moderation and security of examination scripts
         The coordination of student applications.
         Programme admission decisions in accordance with University policies.
         The issuing of offer letters to students.
         Co-ordination of staff/tutor induction and development.
         Student records management
         The completion of annual monitoring reports as shall be specified by the
         The collection and management of staff and student feedback of those
          associated with the provision.
         Providing specialist resources, computing (hardware and software) resources,
          library facilities, tutors, and administrators as approved by the University.
         Adhering to University policies and procedures.
         The marketing of the programme for local recruitment.
         The preparation of local marketing materials, public information materials,
          student and programme handbooks together with this manual (to be approved by
          the University following in-house pre-approval by the Partner).
         Student Induction for the University provision.
         Student academic and pastoral support.
         The provision of timely information on registered students as the University may
          reasonably request.

6.1       Learning and teaching of the programme will be as described in the student
          handbook and programme and module guides.

7.1       The University will be responsible for: receiving and approving the accuracy of
          publicity materials prior to their implementation, and regularly monitoring these
          and other information issued to registered or prospective students in respect of
          the collaborative provision.

7.2       The Partner will be responsible for:
          a)    submitting to the University, publicity materials in respect of the
                collaborative provision, for approval prior to their implementation;
          b)    publicising locally the availability of the programme(s) and the recruitment
                and admission arrangements.

N.B.      The University reserves the right to publicise its collaborative programmes in its
          own publicity materials and in other publicity materials agreed with its partners.

7.3       The University’s revised collaborative processes, being implemented with effect
          from September 2009, regarding the checking of public materials produced by
          partners in relation to University of Sunderland awards; e.g. via the University
          Centre Leader, will apply – see Collaborative Section of the University’s Quality
          Handbook accessible through:

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8.1    The number of student places per annum will be agreed with the University on an
       annual basis, and shall be reflected in the Collaborative Provision Agreement.

9.1    General

       The Partner will be responsible for:
       a)    offering of conditional (and, subsequently, unconditional) places on the
       b)    issuing conditional and unconditional place offers, including admissions
             Terms and Conditions, (and, where appropriate, to specify the IELTS
             requirements (International English Language Testing System) to student
             applicants in accordance with University programme regulations;
       c)    approving/declining non-standard entry applications in accordance with
             the Accreditation of Prior Learning (APL) procedures of the University;
       d)    forwarding completed student application forms to the University prior to
             the programme start date;
       e)    communicating with the University regarding University approval of non-
             standard entry applications;
       f)    returning completed student registration information to the University in
             accordance with University deadlines;
       g)    providing the University with accurate student progress information as
             necessary in a timely fashion.

       The University will be responsible for:
       a)    providing student registration forms to the Partner;
       b)    ensuring that students are registered at the start of their programme and
             accurately inputting student information onto the Student Records System
       c)    generating a University student ID for all registered students and issue of
             a welcome pack to include an email account and facilitate access to the
             University intranet;
       d)    providing data reports drawn from the University Student Records System
             (SITS) as necessary, e.g. to inform the monitoring reports the Partner is
             required to produce.

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9.2       Entry Criteria

          The normal entry criteria for admission to the agreed University programmes are
          detailed in the relevant University programme specifications and University of
          Sunderland academic regulations accessible through:

          Any articulation routes will also need to be approved by the relevant University
          Faculty Quality Management Sub-Committee (FQMSC).

9.3       Re-enrolment

         All students whose studies cover more than one academic year will be required
          to re-enrol at the beginning of the subsequent year, once progression is
          confirmed by the University Programme Assessment Board.
         The University will send “Re-enrolment” forms to the Partner, from where they will
          be forwarded to students as appropriate with instructions for completion. The
          Partner will ensure that Re-enrolment forms are completed by students and
          returned to the University via the Centre Leader in accordance with the deadline
          specified by the University.

10.1      General

          The Partner will be responsible for: inducting registered students as University
          of Sunderland students and to their programme of study.

10.2      Student induction – minimum thresholds

10.2.1 A student handbook should be issued to students at induction that will be
       developed by the Partner following University guidelines and should include all
       information about who to contact for what.

10.2.2 This student handbook will be updated as necessary by the Partner, in
       consultation with the University via the Centre Leader. It should be agreed with
       the University, via the Centre Leader, before distribution to students. All students
       should be provided with appropriate information on their programme of study as
       specified by the University.

10.3      A typical student induction session will include:

         Introduction to the Partner and the University
         pastoral and academic support Information
         introduction to students services and the Students Union
         programme structure and assessment overview including programme regulations
         learning resources access including library resources
         representation of students (e.g. on Programme Studies Boards)
         Student feedback mechanisms

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11.1   The University will be responsible for:
       a)    ensuring that all appropriate guides and handbooks are issued to students
             in accordance with the arrangements specified in the Operations Manual;
       b)    approval by the University Academic Board via the relevant Faculty
             Quality Management Sub-Committee of alterations to programme(s) and
             module syllabi.

11.2   The Partner will be responsible for:
       a)    designing and developing of the structure and curriculum of the
             programme(s) and the associated modules approved to be delivered by
             the Partner;
       b)    designing (in accordance with University guidelines) and issuing to all
             teaching staff Operations Manual(s) detailing the precise arrangements
             that will be in place to facilitate the delivery; quality assurance and
             management of the programme(s);
       c)    establishing and Chairing Programme and Module Boards of Studies for
             the programme(s) and the associated modules;
       d)    day-to-day management, co-ordination of operation and delivery of the
             approved programme(s) in line with the Operations Manual including the
             delivery of teaching of sessions based at the Partner’s premises and
             other means to facilitate learning using the materials developed by the
             Partner. Where appropriate, the Partner will be responsible for the
             supervision of work-based assessments, appropriate training for student
             mentors, and the risk assessment of practice placements;
       e)    issuing appropriate guidelines and handbooks to students in accordance
             with arrangements specified in the Operations Manual;
       f)    establishing a technology assisted learning environment for the
             programme(s), e.g., to facilitate access to on-line facilities by registered

11.3    General Information

11.3.1 More broadly, the Partner is responsible for the day to day management, co-
       ordination of operation and delivery of the approved programme(s) and its
       associated modules that will be based at the Partner’s premises.

11.3.2 The structure of the programme is included in the programme specification
       approved by the University. The Partner is responsible for the design and
       development of the structure of the programme and its composite modules. The
       University Academic Board (via the Faculty Quality Management Sub
       Committee) is responsible for approving any modifications to the provision.
       Should the Partner wish to propose a modification this should be discussed in the
       first instance with the University Centre Leader to determine what level of
       approval will be needed.

11.3.3 In addition, the University, via the Centre Leader will normally approve the
       module guides produced by the Partner in accordance with University guidelines.
       It is important that delivery of the provision is conducted in accordance with this
       module guide; e.g. in terms of student contact time. Any proposed deviations
       from this must be agreed by the University in advance. Learning materials
       including lesson plans will also be produced by the Partner.

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11.4    Calendar of Activities
        Each party should advise the other as early as possible of the proposed dates of
        Programme and Module Boards in Assessment/Studies Modes. The dates of
        such Boards should be incorporated within an annual plan of operations so that
        all staff are aware of these at the start of each year. The following template
        should be annotated, applied and updated annually:
Note:   This grid (into which approximate dates have been inserted) is intended to provide
        an overview of typical activities involving collaborative provision that take place
        during each year. Exact dates and specific activities e.g. the type and frequency of
        Development Day Sessions and the timing of programme boards will be
        determined between the parties and the grid below annotated accordingly.

Date/time     University                   Partner meeting/activity            Location
01/07/2009    Collaborative annual
              monitoring report
              guidelines for Models A, B
              and C issued to partners
              by University Faculties
01/08/2009                                 Student Handbooks for 2009-10
                                           students finalised and approved
                                           as necessary
01/08/2009                                 Operations Manual updated as
                                           necessary, in consultation with
                                           University, for 2009-10 issued to
                                           all Partner and University staff
                                           who contribute to the provision
01/09/2009                                 Student Induction Sessions
31/10/2009    Annual Monitoring Reports
              for Models B and C
              programmes received by
              University Faculties
08/09/2009                                 Development Day for teaching
21/09/2009                                 Autumn Term begins (new
24/09/2009    Programme Refer/Defer
28/09/2009                                 Autumn Term begins (returning
15/10/2009                                 Development Day
19/11/2009                                 Development Day
                                           Including Programme Studies
20/11/2009    University of Sunderland
              HEFEPG meeting
              including enhancement
              session 1
30/11/2009    Annual Monitoring Reports
              for Model A programmes
              received by University
03/12/2009    University Graduation
04/12/2009    University Graduation

Document1                             Page 12 of 23
17/12/2009                                Development Day for teaching
18/12/2009                                Autumn Term Ends
11/01/2010                                Spring Term Begins
01/02/2010                                Programme Assessment Board
20/02/2010   University Open Day
05/03/2010   University Open Day

18/03/2010                                Partner Cluster Feedback day,
                                          Sharing Good Practice
23/03/2010   University of Sunderland
             HEFEPG meeting
             including enhancement
             session 2
26/03/2010                                Spring Term Ends
19/04/2010                                Summer Term Begins
22/04/2010                                Moderation of Assessment
20/05/2010                                Development Day
                                          and Programme Studies Board
09/06/2010   University Open Day
10/06/2010                                 Moderation of Assessment
11/06/2010   University Open Day
24/06/2010   University of Sunderland
             Collaborative Conference
24/06/2010   University of Sunderland
             HEFEPG meeting
             including enhancement
             session 3
02/07/2010                                Summer Term Ends
12/07/2010   University Graduation
21/08/2010   University Open Day

12.0.1 Students will be subject to the rules, procedures, and regulations of the
       University governing appeals in relation to assessment decisions.

12.1   The University will be responsible for:
       a)    ensuring that Programme and Module Assessment Boards, that shall be
             chaired by the University and officered by the Partner, are established by
             the Partner,
       b)    assuring the arrangements for approving, setting, marking and
             moderating course assignments and assessments;
       c)    assuring the recording of and notification of assessment results to
       d)    issuing award parchments to students. The award parchment produced
             for successful students by the University shall state that the student has
             achieved the award as specified in Annexe 1 to the Collaborative
             Provision Agreement.

12.2   The Partner will be responsible for:
       a)    conducting assessments in accordance with the Assessment Policy of the
             University as articulated in the programme regulations and in relevant
             guidelines such as those for invigilation procedures;

Document1                            Page 13 of 23
       b)     ensuring that best practice is followed to guarantee the security of
              assessment processes and to minimise the risk of any forms of
              malpractice on the part of the candidates (this includes processes for
              verification of the authenticity of the work submitted);
       c)     ensuring that appropriate examination venues are provided which meet
              academic requirements and comply with health and safety legislation;
       d)     setting, marking and moderating course assignments, examinations and
              other assessments;
       e)     notifying students of assessment arrangements including behaviour
       f)     notifying students of course assignment deadlines and ensuring the
              secure receipt of coursework,
       g)     issuing award transcripts to students.

12.3   The Partner will organise the date of Assessment Boards including informing the
       University Chair and external examiner(s) of all such dates.

12.4    Assessment Policy and Generic Criteria for Assessment

12.4.1 The University’s Assessment Policy, accessible on
       And the related Generic Assessment Criteria, accessible in section F of the
       University’s Academic Handbook via:
       will apply to all programmes encompassed by the Collaborative Provision

13.1   The University will be responsible for:
       a)    appointing External Examiners to the programme(s) and modules;
       b)    determining the role and frequency of External Examiner visits to the
       c)    issuing completed External Examiner reports to the Partner upon receipt;
       d)    progressing, in consultation with the Partner, actions arising from the

13.2   The Partner will be responsible for:
       a)    nominating External Examiners for the programme(s) to the University for
             its approval in a timely fashion;
       b)    providing access to students, staff and associated facilities as required
             so that the External Examiner can fulfil their role in accordance with
             University Guidelines.

13.3   The Partner will invite the External Examiners to attend the Assessment Boards
       that it is responsible for organising including the organisation of related domestic
13.4   The University will be responsible for inviting External Examiners to induction and
       training sessions that it shall organise.
13.5   The University Faculty will issue appointment letters to External Examiners.

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13.6   All external examining of the provision will be conducted in accordance with the
       University’s Policy on the Role of External Examiners accessible via

14.1    General responsibilities

14.1.1 Each programme and the partnership as a whole will be subject to review by the
       University at intervals and in accordance with processes that will be determined
       by the University. From September 2009 the review cycle for the partnership
       includes annual review, periodic review (on a six-yearly cycle prior to the expiry
       of the Collaborative Provision Agreement) and an interim three-yearly review.

14.1.2 Each partner will inform the other in advance of forthcoming external inspection
       visits (e.g. by Quality Assurance Agency or the British Accreditation Council) and
       of the outcomes of these once they are completed.

14.1.3 Full details of how annual and periodic partner and programme reviews are
       included in the University’s Academic Quality Handbook, Collaborative Section,
       accessible on

14.2   The University will be responsible for:
       a)    organising review panel membership for partner and programme reviews;
       b)    establishing the review requirements and the schedule of review visits;
       c)    advising the Partner of requirements for the review process, including
             documentation, meeting arrangements and access to facilities.

14.3   The Partner will be responsible for:
       a)    providing documentation required by the University for reviews within the
             timeframe specified;
       b)    providing access for individuals and review teams to meet with staff and
             students either in person or by electronic means, and to premises to
             review any resources which support the programme(s) concerned.

14.4   In relation to the Monitoring of the provision:

14.4.1 The University will be responsible for:
       a)    issuing annual monitoring guidelines and templates to the Partner;
       b)    receiving and reviewing completed annual reports from the Partner.

14.4.2 The Partner will be responsible for:
       a)     submitting to the University annual reports in accordance with University
              guidelines in a timely fashion covering the programme(s) delivered and
              the partnership;
       b)     providing and analysing any data required to support the reporting
              process which is in its possession;
       c)     progressing any actions identified to enhance the quality of the

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15.1   The University will be responsible for: inviting Partner staff to attend certain
       staff development activities organised by the University, e.g. collaborative

15.2   The Partner will be responsible for: ensuring that Partner staff assigned to
       teaching on the programme(s) engage in continuous professional development or
       scholarly activity/research to maintain the currency of their knowledge at an
       academic level above that which they are responsible for delivering to students.

15.3   The Partner is represented on the University’s Higher Education in Further
       Education Practitioner’s Group through which invitations to staff
       development/enhancement sessions will be channelled.

15.4   Programme specific staff development opportunities should be reflected in the
       annual plan of operations in section 11 of this Manual. In addition, the Partner’s
       attention is drawn to the University’s Learning Matters Website, This website includes lots of
       useful information, tips for staff and links to other sources of guidance.

16.1   Registered students are entitled to full membership of the University Student’s
       Union and will have access to the Partner and University libraries including
       electronic access to the University’s library resources in respect of students who
       are included in the University’s return to HEFCE.

16.2   The Partner will be responsible for: ensuring local information services support
       and library facilities and maintaining agreed levels of core materials.

16.3   The Partner’s policies in relation to the provision of learning resources will apply
       to students whilst they remain studying on their programme at the Partner site.

17.1   The University will be responsible for: receiving details of teaching staff
       changes on the programme(s) and taking any necessary action.

17.2   The Partner will be responsible for:
       a)    submitting details of teaching staff changes on the programme(s) to the
             University in advance of their implementation;
       b)    reflecting teaching staff changes in the annual monitoring report;
       c)    maintaining a team of a suitable number and range of staff teaching on
             the programme(s).

17.2.1 The Partner will put forward the CVs of staff whom it is proposed will teach on the
       agreed University programmes to the University, who will procure any necessary
       actions. The Partner will also submit to the University Centre Leader a Matrix for
       each programme to be delivered at that Partner site, detailing the names of tutors
       who it proposes will lead each programme and module. The appointment of
       alternative staff in the future should also be facilitated via this process.

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17.2.2 Tutors recruited to teach on the approved programmes are normally expected to
       have at least one year’s experience of teaching at higher education level. Where
       a tutor has less than one year’s experience, the Partner staff member with
       academic responsibility for the programme will ensure that the individual is
       mentored for at least the first year.

17.3   Curriculum Vitae Checklist and Template

17.3.1 Detailed below are the essential and desirable criteria for those proposing to tutor
       the University of Sunderland undergraduate programmes at Partner sites. CVs
       should be submitted, following the template below where appropriate, that clearly
       demonstrates how staff meet the “essential” criteria as a minimum and, ideally,
       the “desirable” criteria:

       Curriculum Vitae Template

       Each CV should contain the following information to demonstrate how the
       “essential” criteria are met:

       Name (Surname/first name(s)

       Title   (e.g. Dr/Ms/Mr)

       Academic Qualifications - qualifications including any specialisms, date of
       achievement, awarding Institution, classification/grade

       Professional Qualifications - qualifications including any specialisms, date of
       achievement, awarding body, classification/grade

       Current Post Title (e.g. Lecturer in xxxxxx)

       Current Responsibilities

       Teaching or training work experience

       Subject area professional work experience

       Areas of Research Activity/Recent continuing professional development
       activities engaged in

17.3.2 Essential Criteria

           An undergraduate qualification either wholly within, or specialising within, the
            subject area
           Teaching at undergraduate level or relevant training within the subject area
           Work experience, training or consultancy within the subject area
           Evidence (in cases where the first language of the applicant is other than
            English) of an English language qualification or experience of teaching or
            training the subject area in the English language.

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17.3.3 Desirable Criteria

           A postgraduate qualification either wholly within, or specialising within, the
            specific discipline
           Evidence of continuing professional development during the last 3 years
           A research record of publications
           A teaching qualification
           Membership of relevant professional bodies
           Experience of assessing students in the HE or FE environment

18.1   The University will be responsible for: approving and having oversight of, the
       arrangements which the Partner implements for the welfare of students on a
       general, and on an individual basis.

18.2   The Partner will be responsible for: providing all facilities and resources to
       support students on the programme(s), including appropriate levels of support for
       disabled students, careers advice, and guidance, pastoral support, counselling
       and study skills advice.

18.3   The Partner will be the first point of contact for all student queries regarding
       academic and pastoral support which will be directed through the relevant
       contact person as detailed in the Partner specific student handbook.

18.4   It is the Partner’s responsibility to ensure that students are fully aware of who the
       relevant contact at the Partner is for their queries.

19.1   All complaints should be progressed in the first instance through the complaints
       procedure of the Partner. If the student is not satisfied with the outcome of the
       complaint at this stage he/she may complain to the University in relation to issues
       concerning the delivery or assessment of the programme or the resources
       provided directly to support study on the programme. Other issues including
       non-academic matters may not be referred to the University.

19.2   Appeals against an assessment decision must be made to the University using
       its procedures.

19.3   Students are subject to the rules, procedures and regulations governing Conduct
       and Discipline of the Partner institution at which they are studying. However,
       where a disciplinary matter has implications for academic quality and standards
       (for example, in the case of assessment irregularities), the Partner must refer this
       to the University and address the issue in consultation with the University through
       the University’s processes. In such a case the University has the right to
       exercise the ultimate sanction of withdrawing a student from the programme.

19.4   The University is responsible for:
       a)    giving the Partner access to its process documentation;
       b)    approving the processes managed by the Partner.

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19.5   The Partner is responsible for:
       a)    maintaining robust but fair and transparent complaints and disciplinary
       b)    ensuring that students understand the Complaints and Appeals
             procedures open to them and the disciplinary rules which apply, and that
             they have easy access to the relevant processes and associated


20.1   General oversight of the provision, including the maintenance of its academic
       standards will be maintained by the University through:

       a) ensuring that the Partner establishes, operates and manages
          Programme/Module Assessment Board(s) that shall be Chaired by the
          University and Officered by the Partner,
       b) appointing External Examiners to the provision in accordance with the
          procedures detailed in section 13 above,
       c) reviewing and monitoring the provision and the partnership in accordance
          with its Quality Processes available via

          6062/AQH-I6+Quality+Processes+Doc+final.pdf and with the collaborative
          section of its Academic Quality Handbook accessible via
       d) the University will also undertake an agreed programme of visits to the
          Partner as specified in the University’s Collaborative Processes: Roles of
          Centre Leaders Section:


20.2   The Partner should thus establish, operate and manage Programme/Module
       Assessment Boards that will be Chaired by the University and Officered by the

20.3   The Partner should also establish, operate and manage Programme/Module
       Studies Boards that shall be Chaired by the Partner and Officered by the Partner.

20.4   All Programme/Module Assessment/Studies Boards should pay attention to the
       guidelines on the terms of reference of these of the University accessible via
20.5   Athens Accounts for model A tutors

20.5.1 Approved tutors who teach on model A programmes are eligible to apply for a
       University of Sunderland Associate Lecturer Athens Account where students
       undertaking the provision have this access. The Athens Account will provide
       access to certain University e-resources for the purpose of supporting University
       of Sunderland students.

20.5.2 To apply for an Athens Account, tutors should print, complete, and sign the
       registration forms available from the Academic Staff at Partner Partners area of

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        the library web pages (
        Useful library services information for Partners is also accessible via this link.

21.1    The University of Sunderland operates a strict Equality And Diversity Policy. The
        University values the promotion of equality and diversity and will therefore not
        tolerate discriminatory practices. A copy of the University’s position paper on this
        is available on the University’s website, Human Resources service:

22.1    Should a programme cease to operate at the Partner, the University will invoke
        the University Termination Procedure via the Deputy Vice Chancellor. The
        University will then conduct a termination process in accordance with University
        guidelines that are available on the University’s website.

22.2    If the Partner fails to recruit within two years of approval, or thereafter temporarily
        fails to operate for two academic years, the Partner should contact the University
        Centre Leader to discuss the re-approval processes that will be applied before
        the lapsed programme can recommence to operate.

This section defines the terms used in collaborative delivery in the University and other
terms commonly associated with quality assurance in higher education. Most of this
terminology is based on that used by the CVU and the QAA in its Code Of Practice for
the assurance of academic quality and standards in higher education. Some terms are
derived from those employed by other higher education organisations with particular
expertise in their field.

ADC               Academic Development Committee (University of Sunderland)
AEC               Academic Experience Committee (University of Sunderland)
AFC               Academic Futures Committee (University of Sunderland)
Annual            is a process whereby staff and students (and possibly others) annually
monitoring        assemble and evaluate data on the operation of the partnership and or the
                  programme, or part thereof, and provide analytical comments on the data and
                  relevant events relating to the operation of the provision.
APL               Accreditation of Prior Learning
Assessment        is a process whereby formal judgement can be made by examiners of the
                  achievement of students against the learning outcomes established in the
                  approved curriculum, using the assessment scheme approved when the
                  programme was validated.
Assessment        describe how well a student has to be able to achieve the intended learning
Criteria          outcome, either in order to pass (in a simple pass/fail system) or in order to be
                  awarded a particular grade.
Award             denotes a degree, diploma, certificate, or other similar formal mark of
                  recognition of successful completion of a programme of study. Some awards
                  also qualify their holders in more specific ways: for example, a degree may
                  permit or facilitate entry to a particular vocation or profession, or exempt the
                  holder from part or all of a professional examination. In these circumstances
                  an award may also be a qualification.
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Awarding          means a university or other higher education institution empowered to award
institution       degrees, diplomas, certificates, or credits by virtue of authority given to it by
                  statute, Royal charter or the Privy Council or under licence from another body.
                  (The Department for Education and Employment publishes official lists of
                  those UK universities and colleges with degree-awarding powers and also of
                  those colleges which offer courses leading to the degrees of other institutions).
Cohort            describes a group of students or learners who start their period of study
                  together and, subject to satisfying assessment requirements, progress in
                  tandem through the programme.
Collaborative     refers to the relationships between higher education institutions, with power to
provision         award degrees and diplomas (awarding institutions) and the institutions or
                  organisations providing the tuition or support to the students (partner
Core module       is a module which all students taking a particular programme are required to
CPD               Continuing Professional Development
Credit            provides a means of quantifying assessed learning outcomes achievable in a
                  given number of notional learning hours and at a given level.
Delivery of a     embraces teaching, management, administration, and assessment of a
programme         programme of study.
Double            is where an assessment is marked twice by two different people. This may be
marking           done blind where neither person knows each other’s mark and this is the
                  normal practice with projects/dissertations/theses.
EFL               English as a Foreign Language
Elective/Option   is a module undertaken as a free choice which may be outside the primary
module            area of study
External          Appointed by the University of Sunderland to inform approval and periodic
Adviser           review of partnerships (see University collaborative processes in the Academic
                  Services section of the University’s website for further details)
External          is a cognate subject specialist from another institution or from practice, of
Examiner          suitable academic standing, appointed by the University Academic Board to
                  serve for a defined period, to confirm the standards of student performance
                  within programmes leading to a specified award. In modular programmes, an
                  external examiner responsible for the standards of the award as a whole might
                  not be expert in the specific subjects concerned, but be expert in the quality
                  assurance of awards.
Formative         is an assessment which is intended to be informative only, with the prime
Assessment        purpose of helping students to improve.
FQMSC             Faculty Quality Management Sub-Committee
FTE               Full-time Equivalent
HEA               Higher Education Academy
HEFCE             Higher Education Funding Council for England
HESA              Higher Education Statistics Agency which is the national UK body responsible
                  for collecting statistical data relating to all aspects of higher education,
                  including students.
IIP               Investors in People
IQER               Integrative Quality Enhancement Review of FE Colleges where its HE
                  provision is funded by HEFCE – conducted by Quality Assurance Agency
JANET             Joint Academic Network
JISC              Joint Information Systems Committee
Learning          are materials produced in one of a number of media that designed to engage
materials         the learner in active participation in the learning process. These would
                  normally be activity based and quality assured for learning design and subject
Learning          is an assessed result of a programme, module or unit of assessment which all
outcome           successful students will have achieved. An intended learning outcome is an
                  assessed result of a programme, module or unit of assessment which all
                  successful students should have achieved.

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Learning         are a range of material accessible to the learner in print, CD ROM, video,
resources        audio or on line format. Sources include libraries and web sites.
Learning         is support provided by a tutor either face to face or electronically mediated that
support          specifically facilitates student learning in their own subject and performance in
                 assessment. Skills gained may be transferable to other situations.
Collaborative    is a document agreed by an awarding institution and a partner organisation
Provision        which covers those matters which govern the formal relationship between the
Agreement        two institutions and provides a framework within which programmes of study
                 can be approved and/or delivered.
Moderation of    is where a moderator takes samples (usually about 10%) of marked
assessment       assessments from the whole range of achievement and verifies the first
(internal and    marker’s conclusions.
Module           is a discrete unit of assessed learning with coherent aims and learning
Notional         refers to the length of learning time which it is estimated will be taken on
learning time    average to achieve the specified learning outcomes
NUS              National Union of Students
OFSTED           Office for Standards in Education
Pathway          is used to describe a recognised route through a programme of study.
PDAP             Partnership Development and Approval Panel (University of Sunderland)
PI               Performance Indicator
Pre-requisite    is a module which students are required to pass, or be credited with, prior to
module           proceeding to a specific module. Pre-requisites are not permitted within a
Professional,    are organisations which approve or recognise specific programmes in the
Regulatory and   context of the requirements for professional qualification. Some such
Statutory        organisations have a prescribed statutory responsibility to approve or
Bodies           recognise programmes and/or to determine the academic standards and
(PSRBs)          professional or vocational components of such programmes.
Programme        is a complete study route with its own aims and learning outcomes made up
                 from combinations of modules and which leads to a recognised and approved
                 academic award.
Periodic         Is the process by which the University conducts a review of the Partnership,
Partnership      normally every six years.
Periodic         is the process whereby internal and external academic and professional peers
Programme        and students (and possible others) evaluate the operation of the programme
review           and achievements of the students over a period of years. It provides for
                 greater reflection on the operation of the programme than any single annual
                 monitoring activity.
Programme        provides a concise statement about the intended learning outcomes from a
specification    particular programme, information about the teaching, learning and
                 assessment methods used to enable the learning outcomes to be achieved
                 and demonstrated, and shows how the modules and units of study which
                 make up a programme will relate to levels of achievement recognised in the
                 qualification frameworks.
QAA              Quality Assurance Agency for Higher Education
QAE              Quality Assurance & Enhancement
QMSC             Quality Management Sub-Committee
Qualifications   describe the structures being developed by QAA within which it is intended
frameworks       that all UK higher education qualifications and awards should be located.
Quality          is the means through which an institution confirms that the conditions are in
assurance        place for students to achieve the standards set by the institution or other
                 awarding body.
SLA              Service Level Agreement

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Student         is a record of the credits achieved by a student and may include other aspects
Transcript      of the student experience (e.g., language and location of study and
                assessment). It is issued as quantitative evidence to support an award
Subject         is a term used to define explicit national statements of academic standards or
benchmark       outcomes, at subject level. Subject benchmark information of this type
information     provides a reference point against which outcomes can be measured.
Summative       sums up a student’s achievement and is largely concerned with making
assessment      evaluative judgements
TQM             Total Quality Management
TDA             Training and Development Agency for Schools
UCAS            Universities & Colleges Admissions Service
VFM             Value for Money
Virtual         is a piece of software comprising a number of features that together deliver
Learning        content, communicate with learners, and track student interaction.

24.0 USEFUL LINKS            (Please advise Quality Assurance & Enhancement of any broken links)

Organisation/Link                              Web Address
British Council, The                 
Education and Learning, UK: University
and Higher Education Site                      g/UniversityAndHigherEducation/index.htm
Education Company, The (formerly     
Education Direct)
Edexcel (e.g. for HND/C information) 
Foundation Degree Forward            
Higher Education Academy             
HESA (Higher Education Statistics    
Higher Education Funding Council for 
England (HEFCE)
Office for Standards in Education    
Quality Assurance Agency (QAA) - main
QAA – Academic Infrastructure        
Qualifications and Curriculum        
Development Agency (QCDA)
Quality Assurance Agency Code of     
Practice: Disabled Students section            OfPractice/section3/Section3Disabilities2010.pdf
Scottish Qualifications Authority    
Skills Funding Agency                
Universities and Colleges Admission  
Service (UCAS)
Universities UK                      
University of Sunderland home page   
University of Sunderland Learning    
Matters website
University of Sunderland Academic    
Services: Academic Quality Handbook            services/academic-quality-handbook/
website link

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