NDNQI & Patient Satisfaction

							 NDNQI & Patient Satisfaction




Michelle Ingram RN                                       Sheryl Cobb RN
Administrative Director                      Clinical Quality Coordinator
8 - 4244                                                         8 - 0277
                    Quality & Process Improvement
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     National Database of Nursing
          Quality Indicators
                NDNQI
   What is it?
   Why is UHS participating?
   What does it mean for you and UHS
   How do you contribute?
   What do you get back?
   Where are we now?

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     National Database of Nursing
          Quality Indicators
                NDNQI
   What is it?

    A nationwide data collection effort
    focused on nurse sensitive indicators of
    quality




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        National Database of Nursing
             Quality Indicators
                   NDNQI
   Why is UHS participating?
       A requirement for Magnet Hospital
        recognition
       Opportunity to measure nursing quality
        at the unit level
       Opportunity to benchmark against other
        organizations
       Opportunity for the bedside nurse to
        drive improvement
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        National Database of Nursing
             Quality Indicators
                   NDNQI
   What does it mean for you and UHS
       Opportunity to receive information
        about the quality of nursing care at the
        unit level
       Opportunity to participate, “have a
        voice” , about changing nursing practice
       Opportunity to improve the care and
        treatment of our patients

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        National Database of Nursing
             Quality Indicators
                   NDNQI
   How do you contribute?
       On many different levels
       Through your documentation of nursing
        care
       Through reporting of events (patient,
        visitor, staff)
       Direct data collection
       Review and analyze the data
       Process Improvement
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        National Database of Nursing
             Quality Indicators
                   NDNQI
   What do you get back?
       Reliable and meaningful information
        about the quality nursing practice
        delivered at UHS
       Opportunity to be a change agent using
        the information from NDNQI
       Improved recruitment and retention of
        quality nursing staff

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        National Database of Nursing
             Quality Indicators
                   NDNQI
   Where are we now?
       UHS enrollment 
       Individual unit mapping 
       Quarterly Data submission 
       RN Satisfaction Survey Enrollment 
       Improved unit identification  March 2005
       RN Satisfaction Survey  June 2005


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     National Database of Nursing
          Quality Indicators
                NDNQI
   Nursing Care Hours
   Patient Falls
   Pressure Ulcers
   RN Education
   RN Satisfaction
   Patient Days


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        NDNQI Indicator Units
   Gyn                              Hem-BMT
   IPCU                             MCCU
   NICU                             Pediatric Transition
   PICU                             Psychiatry Inpatient
   Rehabilitation                   STICU
   Transition Care Unit             Telemetry
   TICU                             Transplant Telemetry

* Hartman, Medicine 9, and Surgical-7 are excluded due to mixed acuity

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        NDNQI RN Satisfaction Units
               June 2005
        All NDNQI indicator units plus additional units

   Cardiac Cath                   Hartman *
   CAU                            Labor and Delivery
   CDU                            Medicine 9 *
   Emergency Center               Newborn Nursery
   Endoscopy                      Obstetrics
   Operating Room                 PACU
   Pedi Spec. Unit                Radiology
   Renal Dialysis                 Surgical 7 *
   Outpatient Surgery
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     Patient Satisfaction Survey

   3 Vendors
   Considerations include:
       Method of survey
       Valid sample size
       Reporting Options
       Training and Support



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     NDNQI & Patient
       Satisfaction


Questions ?

Michelle Ingram RN (8 – 4244)
Sheryl Cobb RN (8 – 0277)
Quality & Process Improvement

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Nancy’s
 Wish



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