e-gcc by xiuliliaofz

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									e-Government in the GCC
                    Dr. George Kostopoulos
                                   Professor
                        Information Systems
              American University of Sharjah




   e-Government in the GCC by GKK       1
                  Dr. George Kostopoulos



e-Government in the GCC by GKK             2
The American University of Sharjah




         e-Government in the GCC by GKK   3
The American University of Sharjah




         e-Government in the GCC by GKK   4
The American University of Sharjah




         e-Government in the GCC by GKK   5
The American University of Sharjah




         e-Government in the GCC by GKK   6
The American University of Sharjah




         e-Government in the GCC by GKK   7
e-Government in the GCC




            Gulf
            Cooperation
            Council



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e-Government in the GCC
                                              Kuwait
                                             Bahrain
                                        Saudi Arabia
                                               Qatar
                                United Arab Emirates
            Gulf                               Oman
            Cooperation
            Council



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        e-Government in the GCC

  The dual mission of the Dubai e-Government:


. . . to ease the lives of people and business
         in their interaction with Government,
       and to contribute in establishing Dubai
              as a leading economic hub . . .


                Sheikh Mohammed Bin Rashid Al Maktoum




              e-Government in the GCC by GKK       10
         e-Government in the GCC
          Government in the Digital Age

Extra - Government                 Intra - Government
  G2C                                 Inter-Agency
  G2B                                 Intra-Agency
  G2S                                 Archiving

             Inter - Government
                G2G – Health
                G2G – Weather
                G2G – Travel


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          e-Government in the GCC
  The Role of e-Government: Productivity Maximizer

Information Producer                 Information Receiver
   Advisories                           Citizen Requests
   Laws                                 Citizen Data
    Regulations                          Statistics

              Information Processor
                 Issuance of Permits
                 Database Updating
                  Procurement


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      e-Government in the GCC
       Three e-Government General Aims

 Utilization of advanced electronic methods and
        technologies to achieve an increase in


   Productivity: Government – Society
Revenues: Cost Reduction – New Revenues
      Image: National – International




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              e-Government in the GCC

      e-Government’s Expectations of Constituency*


             Utilization of Offered Services

             Feedback toward Improvements

             Ever-Increasing Computer Literacy




Constituency: Citizens & Business
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              e-Government in the GCC

      Constituency* Expectations of e-Government

      Increased

             Transactions Speed & Quality

             Responsiveness

             Transparency & Accountability



Constituency: Citizens & Business
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       e-Government in the GCC

The New Mutual Understanding


The Citizen / Business is the e-Government

                    Client

      With Rights and Expectations




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  e-Government in the GCC
Objectives of the e-Government Portal


     National
        Operational Aims
        Day-to-Day Concerns

     International
         Strategic Aims
         Long Term Targets




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     e-Government in the GCC
National Objectives of the e-Government Portal



         Passive Mode
            Information Provider
            Documents Depository

         Empowered Active Mode
           Transaction Processing
           24/7 Web Call Center




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       e-Government in the GCC
International Objectives of the e-Government Portal


              Showcase
                Natural Beauties
                Cultural Wealth

              Promotion
                 Political Positions
                 Economic Incentives




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e-Government in the GCC
                                              Kuwait
                                             Bahrain
                                        Saudi Arabia
                                               Qatar
                                United Arab Emirates
            Gulf                               Oman
            Cooperation
            Council



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 e-Government in the GCC
Regional Observations and Concerns


    The Digital Divide

    Long Term Commitment

    e-Gov an Agent for Change




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 e-Government in the GCC
Regional Observations and Concerns


  The Digital Divide ??

     Population Majority Issues


      • Internet Bandwidth
      • Computer Literacy
      • Internet Access Cost




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  e-Government in the GCC
 Regional Observations and Concerns


Long Term Commitment ??

  e-Government Projects are Budget-Based

  Budgets are not Project-Based




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   e-Government in the GCC
  Regional Observations and Concerns


e-Government an Agent for Change ??

  Melting of the Government Rigidity
  Increased Decision Making Transparency
  Processes
   • Streamlining
   • Modernization
   • Reform




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e-Government in the GCC
Regional e-Government Cases


        Kuwait
        Bahrain
        Saudi Arabia
        Qatar
        United Arab Emirates
        Oman




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         e-Government in the GCC
Kuwait     E-Gov Headed by Amiri Diwan (Head of State)

           Judiciary Information Database, UNDP

           Partially Outsources e-Government
              Al-Bared Group & Fapco

           Establishes “Secretariat for the Central
           Technical System”

           Ranked 164th in e-Gov Worldwide




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          e-Government in the GCC
Bahrain
             First in e-Voting, Feb 2001

             Major e-Gov Telecomm Investments, CISCO

             Plans for IP Telephony for Gov Intranet

             e-Payments into Government, Business

             Ranked 12th in e-Gov Worldwide, 2002




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        e-Government in the GCC
                 On the Road to e-Government
Saudi Arabia
                 Excellent Pilgrimage Information Website

                 Plans for Extensive Government Intranet

                 High Telecomm Costs Choke ISPs

                 Lack of personnel with the skills

                 Ranked 123rd in e-Gov Worldwide, 2002




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        e-Government in the GCC
Qatar      On the Road to e-Government

           Online Resident Permit Renewal
               Ministry of Interior: Service Provider
               Qatar National Bank: Payment Gateway
               Qatar Central Bank: e-Gov Host


           e-Vision for e-Knowledge Delivery

           Ranked 12th in e-Gov Worldwide, 2002




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                            e-Government in the GCC
   United Arab
                                       Regional Leader in e-Government, Dubai
   Emirates
                                       E-Gov Regional Consultant

                                       24 Department Online
                                           Resident Permit Renewal
                                           Visas Renewal
                                           e-Gate at Airport
                                           e-Traffic Advisory
                                           e-Dirham for Payments


                                       Outstanding Informational Portal



http://www.gia.gov.ae/egov1ES.shtml

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       e-Government in the GCC
Oman     On the Road to e-Government

         e-Sultanate Strategy
            e-Government
            e-Commerce
            e-Learning

         Focus on Computer Literacy Upgrading

         Hired External e-Gov Consultant, Gartner Group

         Ranked 134th in e-Gov Worldwide, 2002




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   e-Government in the GCC
             Conclusion
GCC is on the Road to e-Government

Dubai is Leading and on the Right Track

Major Issues with “Room for Improvement”

   Transition Management
     • Skills
     • New Balance of Power
   Cadre Creation
     • Need for IT Professionals
     • Training of Civil Servants
   Cyber Issues
     • Computer Literacy
     • Internet Access




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    e-Government in the GCC

               In closing




      e-Government is a



Very Rewarding Endless Project



        e-Government in the GCC by GKK   33

								
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