top 10 hosted CRM

Top 10 Hosted/OnDemand CRM Vendors Revealed – 2009 Profiles of the Leading CRM Vendors Find the best hosted/ondemand customer relationship management system for your business. About Hosted CRM The benefits that can be achieved with a Customer Relationship Management (CRM) solution are clear – enhanced productivity, reduced costs, increased revenues, and improved customer acquisition, service, satisfaction, and retention. Yet, for many small and mid-sized businesses, the large initial investment needed, combined with the long, expensive implementations required, make most on-site licensed CRM packages too cost-prohibitive. Additionally, few companies can devote their limited IT resources to installing and configuring hardware and software, testing the application, and supporting ongoing maintenance and upgrades. What is Hosted CRM? Hosted CRM, also known as on-demand CRM, provides a simpler, faster, and more affordable way for businesses to take advantage of powerful technology tools that streamline and automate the way customer interactions are managed across touchpoints. With hosted CRM, all hardware and software components are purchased, installed, tested, and maintained by a third-party hosting provider at a remote site. The hosting service provider also stores and manages all customer-related data. Companies need nothing more than a standard Web browser to access and utilize the CRM application and its features. Key Benefits for Your Company Hosted or on-demand CRM makes customer relationship management easier and more cost-effective for businesses with IT and budget constraints. It provides all the standard functionality of licensed CRM solutions, as well as the security, reliability and performance companies need to ensure smooth customer operations, without the time and expense associated with in-house systems. Most hosted CRM solutions employ a pay-as-you-go pricing model that eliminates upfront costs or initial fees. You would pay only for the services you use, making this approach ideal if you want to avoid wasting money on unused licenses or advanced features and capabilities you simply don’t need. With hosted CRM solutions, financial impact is minimized and ROI is dramatically accelerated. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2 About Hosted CRM Additionally, there is no software or hardware required with hosted customer relationship management. So, there are no complex, labor-intensive implementations and no ongoing maintenance and support. Time-to-deployment is shortened, and your application will be up-and-running quickly. And, because little burden will placed on your IT department, your technical staff will be free to devote more time to other important projects. And, hosted CRM can minimize your training requirements. Because the application and its functions are accessed via an intuitive Web interface, ease-of-use is enhanced, and your staff can work in an environment they are already familiar with. Does My Company Need Hosted CRM? A hosted CRM solution is the right choice if your company: * Requires only basic CRM functionality, and does not need industry-specific or subindustry-specific capabilities, or extensive application customization to support highlyspecialized business processes. * Does not need to make the customer relationship management application available to disconnected users with no Internet access. * Has limited IT bandwidth, and cannot commit technical resources to deploying and maintaining a CRM solution. * Is working with a smaller budget, and does not have the ability to pay for user licenses upfront. Your company should also consider a hosted or on-demand customer relationship management solution if you: * Need a fast way to upgrade to a complete CRM application from a PC-based or homegrown contact management package. * Want a solution to meet your short-term needs while you formulate a long-term customer acquisition and retention strategy. * Are unsure of how your CRM needs will change, and do not want to commit to an expensive solution that may not meet your future requirements. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited.  About Hosted CRM Common Hosted CRM Features Most hosted CRM solutions provide all the standard features of in-house licensed customer relationship management packages, including components and modules for sales force, marketing, customer service, and help desk automation. Many applications available through hosting service providers also include comprehensive business intelligence capabilities for forecasting, reporting, and trend analysis. Additionally, many hosted CRM solutions offer: * 2 x 7 Web-based access to customer-related data * Role-based security, to ensure only authorized access to sensitive customer information * Some minor customization capabilities * Integration with Web sites, e-commerce applications, ERP packages, and other systems * Full training and support services What to Look for When Choosing CRM Hosting Provider Opting for a hosted CRM solution instead of a licensed on-site one means that you will have to relinquish a certain amount of control over your data. Therefore, when choosing a provider to host your customer relationship management application, the integrity of your mission-critical, confidential customer data is of the utmost importance. You don’t want to lose this vital information, or have it fall into the hands of your competitors. Your hosted CRM provider must have stringent measures in place to protect your data from security breaches. Additionally, they must have procedures to prevent loss of vital data and ensure uptime and information availability during outages and system failures. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited.  About Hosted CRM Data security features to look for include: * Advanced security, such as support for Secure Socket Layer (SSL) and data encryption * 2 x 7 system monitoring * Redundant servers * Scheduled daily backups Top Hosted CRM Vendors You have many options when choosing a CRM software vendor. To make it a bit easier, we’ve featured some of the leading hosted CRM solutions in this paper. Review these vendors, and you’ll be well on the way to finding the right hosted CRM package for your business. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited.  www.aplicor.com | info@aplicor.com | 1-7-000 HigHligHts * Focused on serving mid-market, global and large organizations. * On-demand CRM suite including sales, marketing, service and partner relationship management (PRM). * Internationalization includes 16 languages, multi-currency management, global taxing methods (such as VAT & GST) and data center delivery locations in the US, UK and Asia. * Winner of 24 independent industry awards in last four years. 100% hosted uptime since April 2003 with 98.1% client renewal since January 2005. oWNeRsHiP: Private FouNDeD: FL, 1999 HeAdquARteRs: Boca Raton, FL BusiNess MoDeL: Hosted CRM PRoDuCTs: * Aplicor’s Professional Services * Automation * Aplicor Financial Services CRM Edition * Aplicor Public Sector Citizens CusToMeR FoCus: Midmarket and global companies seLeCT CusToMeRs: US Department of Commerce, Intel, Tyco, Synovus, Suncorp, Irwin Home Equity, Microsoft, France Telecom, Cargill, Ford, Virgin Atlantic, Jaguar, Infosys PRiCe: Starting at $89 per user per month. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited.  About Aplicor Aplicor is an ISO Certified (ISO 27001:2005) global software publisher of subscriptionbased and hosted CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) web-based software solutions for high growth, mid-market and enterprise organizations. The CRM software application includes Sales Force Automation (SFA), Marketing Automation, Customer Support and Partner Relationship Management (PRM). The CRM application improves marketing effectiveness, increases sales win rates, grows customer share and decreases customer churn. The on-demand accounting software and ERP software application provide full back office financial accounting, distribution, project accounting, human resources, payroll, manufacturing and multiple currency management. In addition to award winning ease of use, the company’s business applications distinguish themselves by providing a unique and fundamental shifts from data management to business process automation, from static reporting to Business Intelligence (BI), and from a one-size-fits-all shared hosting platform to an isolated tenancy hosting model which includes System Autonomy. Since 1999, Aplicor has pioneered easy-to-use and feature rich CRM & ERP accessibility at a price point that continues to be the most aggressive in the industry. Today, Aplicor is one of the top global software publishers of on-demand CRM and ERP software solutions. Aplicor is the most independently awarded hosted CRM & ERP software solution, has achieved the highest average user count in the hosting industry and has achieved a 100% uptime history since April 200. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 7 About Aplicor Aplicor product strengths include an integrated front-to-back office CRM and ERP suite, the ability to easily customize the system for company specific objectives and processes, workflow creation for business process automation and the ability to deliver visual information reporting and business intelligence (BI). Aplicor is unique in providing hosted solutions for mid-market and enterprise organizations which require deeper functionality and prefer isolated tenancy over multi-tenancy and highly configurable applications over commodity systems. The Aplicor Difference? While one-size-fits-all online CRM and ERP systems satisfy small business objectives, Aplicor delivers the feature sets, business process automation, business intelligence and flexibility required by middle market, high growth and enterprise organizations. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 8 www.netsuite.com | info@netsuite.com | 0-27-1000 HigHligHts * Comprehensive CRM feature set with easy customization tools. * Real-time analytics dashboard. * Strong integration with Microsoft Outlook. oWNeRsHiP: Private FouNDeD: California, 1998 HeAdquARteRs: San Mateo, California BusiNess MoDeL: Hosted CRM PRoDuCTs: * NetSuite * NetCRM * NetERP * NetSuite Small Business * NetCommerce CusToMeR FoCus: Small and mid-sized businesses. seLeCT CusToMeRs: Aeris.net, AMPRO, Oakland Athletics, Novak Conversions Inc., Document Sciences PRiCe: NetSuite is $499 /month base fee and $99 /user /month (includes maintenance, support is extra) NetSuite CRM+ is $129 /user /month (includes maintenance & support) © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 9 About Netsuite NetSuite Inc. offers hosted CRM software for small to medium businesses. NetSuite was originally incorporate as NetLedger by its founders Larry Ellison and a young protégé, Evan Golberg. The company’s name was later changed to its current NetSuite. NetSuite enables companies to manage all key business operations in a single system, which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex setups. Finally, NetSuite’s patent-pending “”real-time dashboard”” technology provides an easy-to-use view into role-specific business information that is always up-to-date. NetSuite’s strong all-in-one front- and back-office solutions span CRM, ERP, accounting, and eCommerce making this a one-stop package for SMBs. The company’s software helps you to manage your key business operations in a single, integrated system. Netsuite’s software solutions include: * * * * * * * NetSuite - complete CRM for mid-sized businesses NetSuite Small Business - CRM for small businesses NetSuite CRM - traditional CRM NetSuite CRM+ - Total CRM solution NETERP - Web-based accounting/ERP NetCommerce - eCommerce solution NetFlex - third-party software integration The company’s patent-pending “real-time dashboard” technology provides an easy-touse view into role-specific business information that is always up-to-date. At times, the comprehensive functionality adds to the product’s complexity. Service thresholds and per-module pricing can increase your costs. NetSuite has thousands of customers globally ranging in industry, business size and software solutions. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 10 www.oracle.com | 1.800..077 HigHligHts * Oracle is one of the largest application software companies in the world offering virtually everything a company needs to run its business. * Oracle has acquired PeopleSoft and Siebel in the past 2 years and customers can purchase either CRM software from either Oracle, Siebel, or PeopleSoft’s offerings. oWNeRsHiP: Public (NASDAQ:ORCL) FouNDeD: California, 1997 HeAdquARteRs: Redwood City, California BusiNess MoDeL: Hosted and On-Premise CusToMeR FoCus: Solutions for businesses of all sizes. seLeCT CusToMeRs: Amazon.com, CNET Networks, Dell Inc., Blue Shield of California, Allstate Insurance PRiCe: Siebel CRM onDemand starts at $70/user/month. CRM PRoDuCTs: * Siebel Customer Relationship Management * Oracle E-Business Suite * PeopleSoft Enterprise Customer Relationship Management * JD Edwards EnterpriseOne * Customer Relationship Management © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 11 About oracle Oracle, the world leader in CRM, claims five million live end users and more than 100 million registered self-service users. The company offers four comprehensive Customer Relationship Management (CRM) product lines that leverage enterprise data to drive profitable customer interactions. Oracle’s products cover the breadth of CRM functionality—from sales, marketing, and e-commerce, to customer service and analytics. Oracle’s mix of CRM solutions is a result of several acquisitions, including JD Edwards, PeopleSoft and Siebel Systems. The company’s hosted software, CRM On Demand, competes with Salesforce.com. CRM On Demand offers low-cost, hosted CRM solution with little or no up-front IT investment. With CRM On Demand, you can accelerate sales, improve marketing and deliver consistently top-notch customer service. Several industry-specific versions are available. On-premise solutions are also available. As are complete analytics solution. Functionality varies across product lines. * Select from: * Sales force automation * Business analytics * Self-service and eBilling * Contact center and service * Revenue management * Customer data integration * Service management * Customer order management * Mobile sales * Enterprise marketing * Case management * Partner relationship management * Advanced pricing * And much more.... Oracle Corporation was founded by Lawrence J. Ellison in 1977 and is headquartered in Redwood City, California. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 12 www.salesnexus.com | sales@salesnexus.com | (800) 862-0134 HigHligHts * Extremely affordable hosted CRM with no software to buy or maintain. * Suitable for businesses of all sizes; for organizations ranging in size from 5 to 5,000 people. * Completely customizable and scalable solution to easily fit to your needs. * Free trial available oWNeRsHiP: Private FouNDeD: 1998 HeAdquARteRs: Houston, TX BusiNess MoDeL: Web-Based/On-Demand CRM PRoDuCTs: * SalesNexus Standard * SalesNexus PRO CusToMeR FoCus: Small to mid-size businesses. seLeCT CusToMeRs: Advanced Planning Solutions, ExamOne, Bridge Staffing, Countrywide Home Loans, Elite Retreat, SummaCare, TelePacific Communications. PRiCe: SalesNexus Standard Edition starts at $/month or $299 annually. SalesNexus Pro prices at $9 annually. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 1 About salesNexus SalesNexus, based in Houston, Texas, is one of the best kept secrets in the contact management (CRM) arena. The company, founded in 2002 by Craig Klein, a seasoned sales executive, is built on the premise that businesses win when their sales staffs implement best practices through efficient contact management. Klein saw a real need in the marketplace for a contact management solution that was easy for sales reps to use, yet didn’t require expensive hardware, software, or IT support staff, The SalesNexus hosted CRM service offers a reliable, secure, and user-friendly product that businesses around the globe have come to rely on for their CRM needs. As a privately-held company, SalesNexus has grown steadily by staying focused on building the best web-based contact management system on the market for small- to mid- size businesses. The company has earned a strong reputation among its loyal customers and partners for its commitment to delivering reliable and secure solutions that enable companies to become better sales organizations through easy and affordable customization, training, and support. SalesNexus is a complete online contact management solution for organizations that want to share information online and become more efficient and automated. Highlights of SalesNexus Software include: * * * * * Access to your data anywhere and anytime Share and Collaborate easily with a central database. Web-Based solution with no software or hardware to buy/install. Tailored to fit your business needs. Import of ACT! database (including notes, history, activities, groups, etc.) included in PRO subscription © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 1 About salesNexus Features of SalesNexus CRM include both contact management and sales/marketing features such as: * Share information effortlessly * Create/store sales and marketing information such as proposals, estimates, quotes, and sales sheets. * E-mail Integration/Support * Mobile Phone Integration and Support * Automated Email Marketing Campaigns © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 1 na.sagecrm.com | info.sagecrmsolutions@sage.com | 80-8-700 HigHligHts * On-premise version can run inside of Microsoft Outlook. * Sage offers both hosted and on-premise solutions. * Targeted at small and medium businesses. oWNeRsHiP: Public (LSE:SGE) FouNDeD: 1981 HeAdquARteRs: Scottsdale, AZ BusiNess MoDeL: Hosted and On-Premise CRM PRoDuCTs: * Sage SalesLogix * Sage CRM * SageCRM.com * ACT! by Sage CusToMeR FoCus: Small and medium businesses. seLeCT CusToMeRs: ACME Truck Line, Asbestway Abatement Corporation, Buffalo Sabres, CPS, Digitell PRiCe: Starting at $1,9 per server and $9 per user license; Hosted Service $9/month/user © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 1 About sageCRM.com The SageCRM.com on-demand CRM solution leverages the power and convenience of the Web to provide your marketing, sales, and customer care teams the tools they need to market and sell more effectively and provide industry-leading service. The web based CRM infrastructure and intuitive browser interface ensure you’ll be up and running - and productive - quickly, without burdening your IT staff. The Advantages of on-Demand CRM SageCRM.com not only improves the effectiveness and productivity of individuals across your entire business, but the web based CRM model also helps reduce sales, marketing, and administration costs. * One monthly price provides everything-the web based CRM application, support, training, daily data backups and upgrades. * No up-front investments in hardware and software licenses. * No additional cost for upgrades. * No need for a full-time system administrator. * Flexible pricing options and terms. * Ability to add users rapidly as needed. * Easily customizable to reflect your unique business processes. * No installation or IT support costs. * 2-hour secured access from any location in the world. * Migrate from the on-demand CRM solution to the on-site SageCRM system as your business needs evolve. sageCRM.com - sales Automation and sales Management software SageCRM.com puts you in complete control of your sales pipeline, providing sales automation and sales management software solutions that enable effective management, forecasting, and reporting on all phases of the sales cycle. SageCRM. com allows you to easily manage and analyze all current and historical account details and activities, manage multiple accounts and opportunities, and automatically distribute leads to sales professionals around the world. With SageCRM.com, sales cycles can be shortened and more deals can close faster. This rich sales automation and sales management software solution provides your © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 17 About sageCRM.com sales team instant access to vital customer data including reports and graphs, quotes, forecasts, and historical account details. You can quickly do on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks that typically lengthen the sales cycle. sageCRM.com - Marketing Automation and Campaign Management software Take control of your marketing dollars by automating and tracking every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs. SageCRM.com marketing automation provides accurate metrics on all of your marketing activities, enabling you to close more new business and capitalize on lucrative cross-sell and up-sell opportunities. With SageCRM.com, you can target the right customer at the right time, eliminate guesswork, improve campaign management, and put your company’s marketing resources to their best use. Execute more effective campaigns, track responses faster and easier than ever before, and make sound decisions based on what your customers want and how they respond. sageCRM.com - Customer support Automation software With SageCRM.com, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty. With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail, and documents sent and received, you’ll have complete and accurate data at your fingertips. SageCRM.com customer support automation software enables you to quickly resolve issues and easily capitalize on cross-sell or up-sell opportunities. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 18 www.salesforce.com | info@salesforce.com | 1-901-7000 HigHligHts * Sales force automation * Ease of use * Intuitive interfaces oWNeRsHiP: Public (NYSE: CRM) FouNDeD: CA, 1999 HeAdquARteRs: San Francisco, CA BusiNess MoDeL: Hosted CRM PRoDuCTs: * Personal Edition * CRM & Developer Edition * Enterprise Edition * Professional Edition * Team Edition * Unlimited Edition CusToMeR FoCus: Companies of all sizes use Salesforce.com. seLeCT CusToMeRs: Nokia, AOL, Dow Jones Newswires, United Way, Phoenix Technologies PRiCe: Starting at $/user/month © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 19 About salesforce.com Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff, who pioneered the concept of delivering enterprise applications via a simple Web site. Since its founding, Salesforce.com has achieved remarkable recognition with customers, partners, investors and the media. They company attributes their success to products that are easy to learn and use, can be up and running in weeks or days, fast ROI, and customer dedication. Salesforce.com’s provides an array of CRM and business application services, which enable customers and subscribers to systematically record, store, and act upon business data; and to help businesses manage customer accounts, track sales leads, evaluate marketing campaigns, and provide postsales services. The company’s CRM services principally focus on sales force automation, marketing automation, and customer service and support automation. Salesforce.com’s sales force automation services enable salespeople to be productive by automating manual and repetitive tasks; provide organized data about their current and prospective customers; and help companies to establish a system and a process for recording, tracking, and sharing information. Salesforce.com’s marketing automation services enable companies to manage marketing campaigns. And customer service and support automation services allow companies to interact with their existing customers in various areas. These software services are available through enterprise edition, professional edition, and team editions. Salesforce.com also provides consulting and implementation services, and training. Salesforce.com is headquartered in San Francisco, California. More than 501,000 subscribers at 2,800 companies worldwide depend on Salesforce to manage their customer relationships. The company’s software is used by companies of all sizes, in all industries, around the globe © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 20 www.commence.com | info@commence.com | 72-80-9100 HigHligHts * Offers a fully integrated suite of CRM applications from contact management and sales automation to marketing campaign management, quoting and customer service. * Completely customizable CRM Framework. * Provides both on premise and hosted CRM software. * Integration with accounting/ERP systems. oWNeRsHiP: Private FouNDeD: NJ, 1988 HeAdquARteRs: Tinton Falls, New Jersey BusiNess MoDeL: Hosted and On-Premise CRM PRoDuCTs: * Commence Desktop CRM * Commence CRM On-Demand CusToMeR FoCus: Small to mid-size businesses – divisions of large corporations. seLeCT CusToMeRs: PNC Bank, NY Post, Siemens, Sprint, Shell oil, WD-40, --- several thousand small to mid-size companies. PRiCe: Starting at $0 per user per month. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 21 About Commence Founded in 1988, Commence Corporation is a leading provider of CRM software for small to mid-size businesses. The company’s products are designed to meet the most challenging requirements of today’s businesses. From rapidly deployable – hosted solutions, to fully integrated desktop applications, Commence helps organizations manage, coordinate, and maximize every customer interaction. Commence has been the recipient of numerous industry awards. The company’s CRM solutions are distributed worldwide and had been sold under private label agreements by IBM, Compaq Computer and Lucent Technologies. Commence offers complete “Freedom of Choice” to select the solutions and platform that best meets your business requirements. You can purchase the CRM application suite for use on premise or on-demand as a hosted service. You can even extend or build your own departmental applications using the company’s development toolkit provided with the product. All Commence solutions support: * * * * * * * * * * * * Contact & Account Management Sales Force Automation Marketing & Campaign Management Quoting Customer Service & Support Microsoft Desktop Integration (Outlook, Excel, Word etc.) Reporting and analytics Web integration Google Integration (Maps, Finance) Disconnect or remote users Support for Mobile Devices Web services API for integration with QuickBooks, other accounting/ERP systems © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 22 About Commence * Commence Desktop CRM – is ideal for customers looking for a powerful comprehensive CRM solution that operates in – house on desktop computers. This comprehensive ready to use solution can be deployed “right out-of-the-box” and tailored to meet specific business requirements without programmer intervention. Commence Desktop CRM is easy to use, and easy to maintain. * Commence CRM On-Demand – is a feature rich web-based solution that is easy to use and deploys rapidly. Commence On-Demand is modular in design allowing you to select only those applications you need to manage your business. The product requires no hardware, no software, and no IT infrastructure cost. What differentiates Commence from other CRM offerings is the company’s rich 20-year history and track record for delivering high quality reliable business software to small and mid-size companies. Today several thousand growing businesses serving  unique industries in 22 countries around the world rely on Commence CRM solutions for managing their business. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2 www.soffront.com | sales@soffront.com | 10-1-9000 HigHligHts * Focus on providing CRM Software to mid-sized companies. * Offers complete suite of CRM solutions. * Provider of both hosted and on-premise CRM Software. oWNeRsHiP: Private FouNDeD: CA, 1992 HeAdquARteRs: Fremont, CA BusiNess MoDeL: Hosted and On-Premise CRM PRoDuCTs: * Soffront CRM CusToMeR FoCus: Mid-market. seLeCT CusToMeRs: ensim, Sand Technologies, Ternion Corporation, redemtech, Iverson, HitSoftware PRiCe: Not published. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2 About soffront Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into a complete end-to-end CRM solution, providing sales, marketing, service and knowledge management with greater adaptability and customization than any other mid-market provider. The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days. Soffront offers an end-to-end CRM solution spanning sales, marketing and support. Soffront CRM is comprise of: * * * * * * * * * * Marketing automation Customer support Defect Tracking Order Processing CRM Portal Sales Automation Employee Support Knowledge Management Asset Management Mobile CRM Soffront Software Inc. focuses on mid market companies seeking CRM solutions. With more than 2,00 customers worldwide, Soffront’s installed base includes Fortune 00 companies, mid-sized businesses, federal, state, and local governments. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2 www.esalestrack.com | sales@esalestrack.com | 1-866-765-4CRM (4276) HigHligHts * Expertise – Expert, hands-on configuration and training for all implementations so your success is guaranteed. * Best Value – More features and functionality at the lowest price offers the best value in a hosted CRM application. * Customization - Create perfect custom dashboards, forms and detail pages to show you the information you want in one clear page. * Free 30-day, full-featured trial. oWNeRsHiP: Private FouNDeD: 200 HeAdquARteRs: Overland Park, KS BusiNess MoDeL: Hosted CRM PRoDuCTs: * eSalesTrack CusToMeR FoCus: While eSalesTrack services a wide-range of industries, small and medium-sized businesses with multiple sales channels find eSalesTrack especially easy to manage. seLeCT CusToMeRs: Telecom Inventory, LLC, TJ Properties, Accord Human Resources, Nuvox Communtications PRiCe: All features are included for just $0/user/month. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2 About esalesTrack After many failed CRM implementations in a large organization, a frustrated core group of sales professionals and management put their heads together to create eSalesTrack, a solution that solved every need inside their company, and thousands of users in other companies since. Attempting to use everything from internally built sales automation tools, to spreadsheets to massive “Big Business” CRM rollouts, all ended up failing because the users found the applications to be a burden rather than a tool. Simple interface with intuitive functionality is the key to an effective CRM tool and has been the cornerstone of eSalesTrack since the first version was developed over 7 years ago. Customizable and Feature-Rich Fully customizable to meet the needs of your company, eSalesTrack offers quick access to any piece of your data. With the most advanced reporting tool available in a hosted CRM application, eSalesTrack can develop reports on any piece of information you are looking for. With collaborative tools like a complete e-mail platform, integrated audio/video conferencing, and unique tools like the “Funnel Manager”, eSalesTrack delivers a suite of features that allows organizations to manage and report on any aspect of their customer relationships on a granular level. Let your customer know how much you care about them, give eSalesTrack a try today. user-Centric Many CRM’s promote that their user interface is more friendly than the others yet when opened, they look like all the others. From the initial page, eSalesTrack stands out as the most user-friendly applications available on the market today. Seeing is believing. Expert implementation guidance on the most user-friendly interface available continues to be the reasons eSalesTrack customers are experiencing CRM success like never before. By helping develop your internal sales process, assisting in the configuration and set-up of your customizable application, and providing comprehensive training to get users started quickly, eSalesTrack will give your users the tool they have been looking for help them be more successful. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 27 About esalesTrack Key Features: * Account Management * Account Roll up * Activity Management * Application Programming Interface (API) * Audio and Video Conferencing * Automated Processes * Bidirectional Outlook synchronization * Business Process Automation * Calendaring * * * * * * * * * * * * Campaign Management Channel Management Collateral & Literature Catalogue Contact Management Custom Reporting and Analytics Customer Service & Support Customizable Dashboards Dashboards E-mail Integration Forecasting Lead Management Lead Routing * * * * * * * * * * * * * * * * * * * * * Live Collaboration/Chat Marketing Automation Mobile Web CRM Field-level Security Online Service Inquiries Opportunity Management Order Management Outlook Integration Pipeline Management Product Catalogs Queue Management Quota Management Quote/Proposal Generation Sales Analytics Sales Force Automation Sales Team Management Task Management Territory Management Time Management Web Integration Workflow Process Automation © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 28 www.sugarcrm.com | sales@sugarcrm.com | 1-877-82-727 HigHligHts * Customization * Sales force automation * Tab-based user interface oWNeRsHiP: Private FouNDeD: CA, 2004 HeAdquARteRs: Cupertino, CA BusiNess MoDeL: Hosted CRM PRoDuCTs: * Sugar . CusToMeR FoCus: Companies of all sizes. seLeCT CusToMeRs: Not published PRiCe: The free version of SugarCRM only supports up to 20 users, while Sugar Professional is designed for up to 00 users. Sugar Enterprise supports up to ,000 users and offers an offline client and other goodies. On-demand versions of SugarCRM Professional and Enterprise are priced at $0 and $7 per user per month, respectively, while on-premises versions are priced at $29 and $9 annually per user. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 29 About sugarCRM SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. The company offers a complete, enterprise-class CRM system built on open-source technologies, including PHP, MySQL, and the Apache Web server. The SugarCRM platform is available in installed, hosted and appliance-based versions that offer the full range of CRM functionality. It is designed for maximum ease of deployment for the management of sales leads, business contacts, and more. Sugar On-Demand is hosted by SugarCRM. Sugar Cube, provides plug-and-play CRM appliance inside your firewall. Sugar On-Site, allows you to manage Sugar on your own servers. SugarCRM is a good choice for budget conscious companies who primarily need sales force automation functionality for fewer than 0 users. They must also have the interest and technical resources for in-house customizations. The open-source version of Sugar Professional is free, but the fully licensed commercial product will be the better choice for corporations because of its broader feature set. Sugar Professional is available as a licensed application, for $29 per user per year, and through a hosted service, for $0 per user per month. The appliance version, Sugar Cube 3005, costs $7,995 plus user license fees. The commercial product is less expensive than competitors’, but the customization and configuration effort will be about the same. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 0 Rising stars Business-Software.com’s rising stars represent software companies that are making their mark in the competitive search market. They may be new, innovative, intriguing, or fantastic marketers. They’ve caught our eye, have a look and see if they are right for you. www.knovial.com HigHligHts | sales@interscapeinc.com | 8-9-1 * Affordable solution for small and medium sized enterprises. * Combines CMS/CRM/SFA/Automated Marketing into a single platform * Hosted and supported. oWNeRsHiP: Private FouNDeD: 1997 HeAdquARteRs: Norcross, GA soFTWARe MoDeL: Hosted CRM PRoDuCTs: * FLIP CRM CusToMeR FoCus: Small and mid-sized businesses. seLeCT CusToMeRs: BellSouth, Siemens, Alltel, Scientific Atlanta PRiCe: $199.99 per license / FLIP $2.00 per user © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 1 About interscape InterScape was founded in 1997 as an Internet technology consulting firm specializing in interactive media, new technology innovation, Business-to-Business applications, business process re-engineering, multimedia development, and marketing services. InterScape has provided custom development and CRM/SFA platforms for over 10 years. Their software has helped over 0,000 users and saved millions of dollars for their clients, bringing a unique blend of creative professionalism and expert development to every project. As a leading Web development company in the Southeast, InterScape has developed into a full service web technology firm offering more than a decade of experience in developing innovative solutions, websites and applications. A broad range of businesses -- from modest start-ups to major corporations such as BellSouth, Siemens, Alltel and Scientific Atlanta -- have come to rely on InterScape’s extraordinary custom software, web-based content management, multimedia management and business intelligence platforms. InterScape has spent the last  years working with small and medium businesses and is very excited to bring a new way of managing your sales team and giving them the resources they need to convert more prospects to customers called “FLIP”. FLIP is the perfect sales client to integrate prospecting, resources, customers, orders, documents, instant chat, marketing and more. FLIP CRM gives you an effective, comprehensive mechanism for managing current and prospective customers online. With zip-code-specific regions, your business can tailor the online and offline efforts of your sales team to specific markets. In addition, a variety of resources can also be included to maximize your results. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2 About interscape FLIP CRM provides key features such as: * Prospect Management – Provides an easy and convenient way to track and monitor prospects. * Contact Management – Manage and easily view all contacts associated with an account. * Communication Tools – Send emails and documents through one integrated sales client. * Calendar Tools – Centralized sales calendar that easily keeps the sales team synced up and up to date. * Document Management – Share, send, and manage documents from a single location. * Customer Management – Manage customers and orders easily with a secure system and a central location to view important customer information. © 2008, Business-Software.com. All Rights Reserved. Reproduction Prohibited.