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iAMT Scan Results Troubleshooting Guide. v.01doc

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					                        IAMT SCAN PROCESS V0.3.0
                        RESULTS TROUBLESHOOTING GUIDE V0.1.0




The iAMT Scan results give insight into what an Intel® vPro™ capable system’s AMT provisioning status is
and can be used to troubleshoot provisioning issues. For information about the iAMT Scan tool please
refer to http://communities.intel.com/docs/DOC-2062 . You will find links to the application and user
guide here as well.

Below are examples of various iAMT scan results within the system registry and resolutions to
provisioning problems. This document assumes that enterprise is using Intel Setup and Configuration
Server with remote provisioning enabled and the Intel Activator utility.

Registry Results and Indications:


    1. Provisioning not started

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\HARDWARE\INTEL\iAMT SCAN DATA]
"AMTMac"="00:11:22:33:44:99"
"AMTSetupStatus"="Not started"                     Provisioning has not been initialized.
"AMTVersion"="2.6.1"                               Use the Activator command to restart
"BIOSVersion"="68MCU Ver. F.15"                    hello packets and deliver
"Date"="10/2/2008"                                 configuration parameters to the SCS
"DHCPServer"="192.168.44.21"
"DNSServerOrder"="192.168.44.21"
"FQDN"="HP6910P-DZ.vpropov.local"
"DNS_FQDN"="hp6910p-dz.vpropov.local"
"Gateway"="192.168.44.21"
"HECIVersion"="2.6.30.1014"
"MAC"="00:1E:EC:25:B3:C8"
"IPAddress"="192.168.44.15, fe80::65b6:dd9a:5840:182e"
"LMSVersion"="2.6.11.1030"
"Make"="Hewlett-Packard"
"Model"="6910P"
"ProvisionServerPing"="Success"



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"SerialNumber"="CND7220C2G"
"SMSSiteCode"="VPR"
"SubnetMask"="255.255.255.0, 64"
"SystemName"="HP6910P-DZ"
"UNSVersion"="2.6.8.1030"
"UUID"="BC1DB8A3-7085-11DD-0C88-66990E214129"

Run the Activator command or pull the power to restart hello packets


   2.   Provisioning process has not completed, ProvisionServer doesn’t respond to PING

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\HARDWARE\INTEL\iAMT SCAN DATA]
                                                                             Provisioning has been started but
"AMTMac"="00:11:22:33:44:99"
"AMTSetupStatus"="In process"                                                has not completed. Look at the
"AMTVersion"="2.6.1"                                                         Exit Code returned by the
"BIOSVersion"="68MCU Ver. F.15"                                              activator command if initializing
"Date"="10/2/2008"                                                           hello packets and configuration
"DHCPServer"="192.168.44.21"                                                 parameters with this method.
"DNSServerOrder"="192.168.44.21"                                             Check that the remote
"FQDN"="HP6910P-DZ.vpropov.local"                                            configuration certificate is
"DNS_FQDN"="hp6910p-dz.vpropov.local"                                        correctly issued. Check that
"Gateway"="192.168.44.21"                                                    option 15 on the DHCP server is
"HECIVersion"="2.6.30.1014"                                                  set correctly to match the suffix
"MAC"="00:1E:EC:25:B3:C8"                                                    of the report provisioning
"IPAddress"="192.168.44.15, fe80::65b6:dd9a:5840:182e"                       certificate. Look for error
"LMSVersion"="2.6.11.1030"
                                                                             messages in the SCS
"Make"="Hewlett-Packard"
"Model"="6910P"                   Check that DNS entry
"ProvisionServerPing"="Fail"      for provisionserver
"SerialNumber"="CND7220C2G"       exists. Check that SCS
"SMSSiteCode"="VPR"               server is online.
"SubnetMask"="255.255.255.0, 64"
"SystemName"="HP6910P-DZ"
"UNSVersion"="2.6.8.1030"
"UUID"="BC1DB8A3-7085-11DD-0C88-66990E214129"




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    3.   Provisioning process has not completed, Connection-Specific DNS Suffix is missing

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\HARDWARE\INTEL\iAMT SCAN DATA]
"AMTMac"="00:11:22:33:44:99"
"AMTSetupStatus"="In process"
"AMTVersion"="2.6.1"                                                               Option 15 is not set. This field
"BIOSVersion"="68MCU Ver. F.15"                                                    must have the suffix that matches
"Date"="10/2/2008"
                                                                                   the suffix of the Remote
"DHCPServer"="192.168.44.21"
"DNSServerOrder"="192.168.44.21"                                                   Configuration Provisioning
"FQDN"="HP6910P-DZ.vpropov.local"                                                  Certificates. This suffix is not the
"DNS_FQDN"="hp6910p-dz."                                                           same as the Remote
"Gateway"="192.168.44.21"                                                          Configuration Provisioning
"HECIVersion"="2.6.30.1014"                                                        Certificate. Provisioning will not
"MAC"="00:1E:EC:25:B3:C8"                                                          complete. SCS errors: “Cannot
"IPAddress"="192.168.44.11, fe80::65b6:dd9a:5840:182e"                             handle provisioning exception:
"LMSVersion"="2.6.11.1030"                                                         (0xCFFF06AC) SOAP Failure (23):
"Make"="Hewlett-Packard"                                                           getFullCoreVersion:
"Model"="6910P"                                                                    SSL_ERROR_SSLerror:14094438:S
"ProvisionServerPing"="Success"                                                    SL
"SerialNumber"="CND7220C2G"                                                        routines:SSL3_READ_BYTES:tlsv1
"SMSSiteCode"="VPR"
                                                                                   alert internal error - SSL connect
"SubnetMask"="255.255.255.0, 64"
"SystemName"="HP6910P-DZ"                                                          failed in tcp_connect().” Or
"UNSVersion"="2.6.8.1030"                                                          Cannot handle provisioning
"UUID"="BC1DB8A3-7085-11DD-0C88-66990E214129"                                      exception: (0xCFFF06AC) SOAP
                                                                                   Failure (21): getFullCoreVersion:
                                                                                   Timeout - connect failed in
                                                                                   tcp_connect().




Performing an IPCONFIG /ALL will also reveal the value of the Connection-specific DNS Suffix for the
active adapter. This must match the suffix of the remote provisioning certificate.




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    4. Provisioning process has not completed, Connection-Specific DNS Suffix is incorrect

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\HARDWARE\INTEL\iAMT SCAN DATA]
"AMTMac"="00:11:22:33:44:99"
"AMTSetupStatus"="In process"                                                     Option 15 is incorrect. This
"AMTVersion"="2.6.1"                                                              suffix is not the same as the
"BIOSVersion"="68MCU Ver. F.15"                                                   Remote Configuration
"Date"="10/2/2008"                                                                Provisioning Certificate.
"DHCPServer"="192.168.44.21"                                                      Provisioning will not
"DNSServerOrder"="192.168.44.21"                                                  complete. SCS errors:
"FQDN"="HP6910P-DZ.vpropov.local"                                                 “Cannot handle provisioning
"DNS_FQDN"="hp6910p-dz.muy.mal"
                                                                                  exception: (0xCFFF06AC)
"Gateway"="192.168.44.21"
"HECIVersion"="2.6.30.1014"                                                       SOAP Failure (23):
"MAC"="00:1E:EC:25:B3:C8"                                                         getFullCoreVersion:
"IPAddress"="192.168.44.15, fe80::65b6:dd9a:5840:182e"                            SSL_ERROR_SSLerror:140944
"LMSVersion"="2.6.11.1030"                                                        38:SSL
"Make"="Hewlett-Packard"                                                          routines:SSL3_READ_BYTES:t
"Model"="6910P"                                                                   lsv1 alert internal error - SSL
"ProvisionServerPing"="Fail"                                                      connect failed in
"SerialNumber"="CND7220C2G"                                                       tcp_connect().” Or Cannot
"SMSSiteCode"="VPR"                                                               handle provisioning
"SubnetMask"="255.255.255.0, 64"                                                  exception: (0xCFFF06AC)
"SystemName"="HP6910P-DZ"                                                         SOAP Failure (21):
"UNSVersion"="2.6.8.1030"
                                                                                  getFullCoreVersion: Timeout
"UUID"="BC1DB8A3-7085-11DD-0C88-66990E214129"
                                                                                  - connect failed in
                                                                                  tcp_connect().




Performing an IPCONFIG /ALL will also reveal the value of the Connection-specific DNS Suffix for the
active adapter. This must match the suffix of the remote provisioning certificate.




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    5. Provisioning process has not completed, DHCP is Disabled, Connection-Specific DNS Suffix is
       missing

Windows Registry Editor Version 5.00
                                                                                   DHCP is not enabled. Best
[HKEY_LOCAL_MACHINE\HARDWARE\INTEL\iAMT SCAN DATA]                                 practice is to use DHCP. If fixed
"AMTMac"="00:11:22:33:44:99"                                                       IP is required use a Reservation
"AMTSetupStatus"="In process"                                                      in DHCP.
"AMTVersion"="2.6.1"
"BIOSVersion"="68MCU Ver. F.15"                                                    Connection-Specific DNS Suffix
"Date"="10/2/2008"                                                                 is not set. This suffix is not the
"DHCPServer"="DHCP DISABLED"
                                                                                   same as the Remote
"DNSServerOrder"="192.168.44.21"
"FQDN"="HP6910P-DZ.vpropov.local"                                                  Configuration Provisioning
"DNS_FQDN"="hp6910p-dz."                                                           Certificate. Provisioning will not
"Gateway"=""                                                                       complete. SCS errors: “Cannot
"HECIVersion"="2.6.30.1014"
                                                                                   handle provisioning exception:
"MAC"="00:1E:EC:25:B3:C8"
"IPAddress"="192.168.44.245, fe80::65b6:dd9a:5840:182e"                            (0xCFFF06AC) SOAP Failure (23):
"LMSVersion"="2.6.11.1030"                                                         getFullCoreVersion:
"Make"="Hewlett-Packard"                                                           SSL_ERROR_SSLerror:14094438:
"Model"="6910P"
                                                                                   SSL
"ProvisionServerPing"="Success"
"SerialNumber"="CND7220C2G"                                                        routines:SSL3_READ_BYTES:tlsv
"SMSSiteCode"="VPR"                                                                1 alert internal error - SSL
"SubnetMask"="255.255.255.0, 64"                                                   connect failed in
"SystemName"="HP6910P-DZ"                                                          tcp_connect().” Or Cannot
"UNSVersion"="2.6.8.1030"
"UUID"="BC1DB8A3-7085-11DD-0C88-66990E214129"                                      handle provisioning exception:
                                                                                   (0xCFFF06AC) SOAP Failure (21):
                                                                                   getFullCoreVersion: Timeout -
                                                                                   connect failed in tcp_connect().




Performing an IPCONFIG /ALL will also reveal the value of the Connection-specific DNS Suffix for the
active adapter. This must match the suffix of the remote provisioning certificate.




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   6. Provisioning is Completed

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\HARDWARE\INTEL\iAMT SCAN DATA]
"AMTMac"="00:11:22:33:44:99"
"AMTSetupStatus"="Completed"                           System is provisioned.
"AMTVersion"="2.6.1"                                   This is the desired state.
"BIOSVersion"="68MCU Ver. F.15"
"Date"="10/2/2008"
"DHCPServer"="192.168.44.21"
"DNSServerOrder"="192.168.44.21"
"FQDN"="HP6910P-DZ.vpropov.local"
"DNS_FQDN"="hp6910p-dz.vpropov.local"
"Gateway"="192.168.44.21"
"HECIVersion"="2.6.30.1014"
"MAC"="00:1E:EC:25:B3:C8"
"IPAddress"="192.168.44.15, fe80::65b6:dd9a:5840:182e"
"LMSVersion"="2.6.11.1030"
"Make"="Hewlett-Packard"
"Model"="6910P"
"ProvisionServerPing"="Success"
"SerialNumber"="CND7220C2G"
"SMSSiteCode"="VPR"
"SubnetMask"="255.255.255.0, 64"
"SystemName"="HP6910P-DZ"
"UNSVersion"="2.6.8.1030"
"UUID"="BC1DB8A3-7085-11DD-0C88-66990E214129"



Remote Configuration is the practical way to provision an enterprise environment. Using the above
results will assist in validating and troubleshooting the provisioning processes.




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