JOB TITLE: Hospitality and Reception Assistant
DIVISION: Corporate Services
DEPARTMENT: Facilities and Hospitality
RESPONSIBLE TO: Facilities and Hospitality Coordinator
The Royal College of Paediatrics and Child Health sets and maintains standards for the
education and training of all doctors working in paediatrics and child health in the UK.
Additionally, through a variety of activities, it influences the quality of medical practice
for children in hospital and in the community.
The College has over 12,000 members and fellows and employs over 100 staff. The
office is situated close to Chancery Lane and Holborn underground stations. Staff are
also in serviced offices in Scotland and Wales.
The College is embarking on an exciting period of change which has included re-
structuring the working functions of the College into 4 new divisions – Corporate
Services, Communications, Education & Training and Research & Policy.
The Hospitality and Reception Assistant will support the Facilities and Hospitality
department in efficiently running events within the College and act as the point of
contact for both internal and external meetings, providing a professional and seamless
hospitality service to customers at all times. The role will also work on reception
covering lunch breaks and the end of the working day.
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Duties to include but will not be limited to:
Liaising and assisting with facilities colleagues regarding internal and external
meeting room bookings. Making adjustments and finalising bookings using the
meeting room booking system.
To assist in monitoring stock levels and ordering supplies for staff tea points and
standard catering supplies.
To assist in ordering meals and food requirements for all meetings and events
To act as receptionist, answering incoming calls from the College switchboard,
greeting members and visitors and responding to all enquiries.
Maintaining the College signing in system and distribution of security passes.
Responsible for ensuring security cameras are in working order and observing daily
activity on all entrances.
To book and organise couriers and taxis, ensuring that all requests are recorded
and appropriately authorised.
Work areas and presentation:
Responsible for maintaining standards in the meeting room areas and tea points,
making sure they are clean, tidy and set up in accordance with customers’
Check that all equipment functions correctly and that any specific audio-visual (AV)
requests are in place beforehand.
To report any faults or defects to IT equipment to the appropriate person in IS
You are also responsible for the food service area so that it complies with current
hygiene requirements and meets all criteria for the correct service, storage and
disposal of foodstuffs.
The Hospitality and Reception Assistant is expected to reflect a professional image
in standards of dress and personal grooming. Work clothing is to be neat, clean
and tidy at all times. When uniform is worn, this is to be clean and presentable.
Your response to customers is courteous and professional at all times.
On a daily basis, you will be confident to respond to customer requests, ensuring
they are carried out promptly.
Should queries and complaints arise, you are confident to handle them
appropriately and refer the matter on in a satisfactory manner.
A member of the Facilities and Hospitality Team:
You will be expected to work closely with colleagues in the team to ensure that the
Hospitality Service as a whole functions smoothly.
A flexible, co-operative and can do attitude towards sharing tasks is therefore
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To carry out such other duties which may be appropriately delegate by
management and which may fall within the sphere of the post.
The above is not an exhaustive list of duties and your will be expected to perform
different tasks as necessitated by your changing role within the department and the
overall business objectives of the College.
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TERMS AND CONDITIONS
Commencing salary £18,789pa (within a salary range of £18,789 and £22,860pa). One
incremental point is awarded each year to the top of the range. An inflationary award is
usually added in January each year.
Contracts are offered on an initial 6 month probationary period.
Annual Leave Allowance: 27 rising by one day every two years to a maximum of 29
days. Additional days are given for College closure between Christmas and New Year.
Full time contract 35 hours per week with the requirement to work overtime and
unsociable hours as agreed to meet the needs of service
Contributory pension Scheme with an employer’s contribution of up to 10%
Interest free season ticket loan on completion of 6 months service
Child care vouchers
Employee Assistance Programme
Eye care vouchers
The College is expanding and developing the involvement of children in its work. For
some roles this may in future mean direct contact with young people. The College
therefore may in the future require a Criminal Records Bureau check to be undertaken.
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APPLICATION INTERVIEW TEST
General & Professional
Good level of general education.
CIEH Level 2 Award in Food
Safety in Catering
At least 2 years work experience
in the hospitality industry
Good standards of customer
service delivery gained in a
Previous experience working on a
Direct experience of conference
business or food service
Knowledge & Skills
Good communication skills both
written and verbal
Good IT skills including word and
Ability to use a meeting room
booking system software package
Ability to deliver a high standard
Ability to work with others to co-
ordinate event support and ensure
their successful delivery of events
To be courteous and professional
Committed to the provision of a
high quality service to customers
To comply with all health and
Assisting where needed with room
layouts and moving tables in
preparation for meetings.
Ability to work flexibly to
accommodate occasional out of
Experience of manual handling,
receiving deliveries i.e catering
supplies and lifting heavy items.
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The Royal College of Paediatrics and Child Health is committed to equality of
opportunity and to eliminating discrimination. All employees are expected to adhere to
the principles set out in its Equal Opportunities Statement.
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