Paratransit 101: An introduction Definitions • Fixed Route • Demand response • Paratransit Services Definitions Fixed Route: The term ''fixed route system'' means a system of providing designated public transportation on which a vehicle is operated along a prescribed route according to a fixed schedule. Definitions Demand response: Paratransit (also called demand response or dial-a-ride) is comprised of passenger cars, vans or small buses operating in response to calls from passengers or their agents to the transit operator, who then dispatches a vehicle to pick up the passengers and transport them to their destinations. A paratransit operation is characterized by the following: (a) The vehicles do not operate over a fixed route or on a fixed schedule except, perhaps, on a temporary basis to satisfy a special need; and (b) typically, the vehicle may be dispatched to pick up several passengers at different pick-up points before taking them to their respective destinations and may even be interrupted en route to these destinations to pick up other passengers. Definitions Paratransit Services: Paratransit service grew in the United States following the Americans with Disabilities Act which required complementary paratransit be provided alongside most public transit services in the United States which receive funding from the Federal Transit Administration (FTA). ADA complementary paratransit service is for people who are unable to ride buses by virtue of a disabling condition. (Wikipedia) Focus of Paratransit 101 • Public transportation agencies that • Provide fixed-route services who are • Required by the Americans with Disabilities Act (ADA) • To provide origin-to-destination services • To those who are unable to use fixed-route services because of a disability Eligibility and the Reasonable Person Test • No standard eligibility process • All-or-nothing vs. conditional eligibility • Reasonable Person Test Trip deterrents: • Inaccessible infrastructure • Distance to bus stops • Bus schedules “Comparable to the fixed-route service” o Service area o Hours of service o Next-day advance reservations o Response time o Fares Service Area- What ADA Comparability Requires • Service Area: Paratransit must minimally serve areas three-quarters of a mile on either side of each fixed route. Hours- What ADA Comparability Requires • Hours of Service: Paratransit must minimally operate during the same hours as those of the fixed- route services. Next Day Advance- What ADA Comparability Requires • Next-day advanced reservations: Paratransit providers must schedule and provide rides to eligible individuals in response to a request made the previous day. Response Time- What ADA Comparability Requires • Response time: Paratransit providers must negotiate (more than one time option ) a pick- up time up to one hour earlier or later than the time requested. Fares What ADA Comparability Requires • Fares: Paratransit providers may charge up to twice the amount of fixed-route fares. What ADA Precludes • Trip purpose limitations Paratransit providers can’t prioritize trips based on purpose or destination. Riders cannot be limited to a certain number of next-day reserved trips. What ADA Precludes • Capacity constraints: oParatransit providers must not have any operational pattern or practice that significantly limits the availability of paratransit service. Capacity Constraints • Access to service is limited with any regularity o Can’t provide service with 24-hour advance o “Untimely” service: Overly early or chronically late service relative to the requested pick-up or arrival time • Insufficient capacity o Lengthy telephone hold times when making reservations o Trip length o “No shows” o Late cancellations • Deficient booking practices o Changing pick-up times without direct negotiation with the customer No-Shows, or Late Cancellations • Reasonable suspension period • Pattern or practice of missing trips • Emerging FTA approach: “Riders’ record involves intentional, repeated, or regular actions” • Providers must include an appeals process Subscription Services • Not a required service • Standing order for a trip that occurs between the same origin and destination at the same time on a recurring basis • ADA forbids agencies from absorbing more than 50% of capacity on subscription service • Waiting lists for subscription services are permitted and common Premium Services • Not a required service • Challenge: As premium services, agencies are not required to comply with ADA requirements • Applies to services not specifically required by the ADA: Taxi services and/or “chain” trips, or for hours not served by the main lines. • Agencies can charge substantially more for premium services Coming Calls • Paratransit 102 – Getting service, Eligibility Categories and Best Practices • Paratransit 103 – Self-Advocacy Tools • Paratransit 104 – Increasing independence through travel training Evaluation • Please use link to fill out a simple, six question evaluation form to let us know how to improve our future presentations: • http://peac.paratransit101eval.sgizmo.com Reminders • Please encourage your clients/customers to answer our brief survey. The link is provided on the previous page. • This call will be available via podcast on our website. • One-on-one technical assistance is available at 1- 877-542-5101 on through our contact page on our website.
Pages to are hidden for
"Paratransit 101: An introduction"Please download to view full document