Paratransit 101: An introduction by 8XM4Z4x5

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									Paratransit 101:
An introduction
                 Definitions
• Fixed Route
• Demand response
• Paratransit Services
                Definitions
Fixed Route:
   The term ''fixed route system'' means a
  system of providing designated public
  transportation on which a vehicle is operated
  along a prescribed route according to a fixed
  schedule.
                      Definitions
Demand response:
  Paratransit (also called demand response or dial-a-ride) is
  comprised of passenger cars, vans or small buses operating in
  response to calls from passengers or their agents to the
  transit operator, who then dispatches a vehicle to pick up the
  passengers and transport them to their destinations. A
  paratransit operation is characterized by the following: (a) The
  vehicles do not operate over a fixed route or on a fixed
  schedule except, perhaps, on a temporary basis to satisfy a
  special need; and (b) typically, the vehicle may be dispatched
  to pick up several passengers at different pick-up points
  before taking them to their respective destinations and may
  even be interrupted en route to these destinations to pick up
  other passengers.
                     Definitions
Paratransit Services:
  Paratransit service grew in the United States following the
  Americans with Disabilities Act which required
  complementary paratransit be provided alongside most public
  transit services in the United States which receive funding
  from the Federal Transit Administration (FTA). ADA
  complementary paratransit service is for people who are
  unable to ride buses by virtue of a disabling condition.
  (Wikipedia)
                   Focus of Paratransit 101

• Public transportation agencies that

• Provide fixed-route services who are

• Required by the Americans with Disabilities Act (ADA)

• To provide origin-to-destination services

• To those who are unable to use fixed-route services because of a disability
     Eligibility and the Reasonable Person Test
• No standard eligibility process

• All-or-nothing vs. conditional eligibility

• Reasonable Person Test
       Trip deterrents:
       • Inaccessible infrastructure
       • Distance to bus stops
       • Bus schedules
“Comparable to the fixed-route service”
o Service area

o Hours of service

o Next-day advance reservations

o Response time

o Fares
Service Area- What ADA Comparability Requires
• Service Area: Paratransit must
  minimally serve areas three-quarters
  of a mile on either side of each fixed
  route.
  Hours- What ADA Comparability Requires

• Hours of Service:
  Paratransit must minimally
  operate during the same
  hours as those of the fixed-
  route services.
 Next Day Advance- What ADA Comparability
                 Requires
• Next-day advanced reservations:
  Paratransit providers must schedule
  and provide rides to eligible
  individuals in response to a request
  made the previous day.
  Response Time- What ADA Comparability
                Requires
• Response time:
  Paratransit providers must negotiate
  (more than one time option ) a pick-
  up time up to one hour earlier or
  later than the time requested.
    Fares What ADA Comparability Requires
• Fares:
  Paratransit providers may charge up
  to twice the amount of fixed-route
  fares.
           What ADA Precludes

• Trip purpose limitations
   Paratransit providers can’t prioritize
    trips based on purpose or
    destination. Riders cannot be
    limited to a certain number of
    next-day reserved trips.
             What ADA Precludes

• Capacity constraints:
  oParatransit providers must not have
    any operational pattern or practice
    that significantly limits the availability
    of paratransit service.
                     Capacity Constraints
• Access to service is limited with any regularity
   o Can’t provide service with 24-hour advance
   o “Untimely” service: Overly early or chronically late service relative to
     the requested pick-up or arrival time


• Insufficient capacity
   o   Lengthy telephone hold times when making reservations
   o   Trip length
   o   “No shows”
   o   Late cancellations


• Deficient booking practices
   o Changing pick-up times without direct negotiation
     with the customer
          No-Shows, or Late Cancellations

• Reasonable suspension period

• Pattern or practice of missing trips

• Emerging FTA approach: “Riders’ record involves intentional,
  repeated, or regular actions”

• Providers must include an appeals process
                   Subscription Services

• Not a required service

• Standing order for a trip that occurs between the same origin and
  destination at the same time on a recurring basis

• ADA forbids agencies from absorbing more than 50% of capacity on
  subscription service

• Waiting lists for subscription services are permitted and common
                    Premium Services

• Not a required service
• Challenge: As premium services, agencies are not required to
  comply with ADA requirements
• Applies to services not specifically required by the ADA: Taxi
  services and/or “chain” trips, or for hours not served by the
  main lines.
• Agencies can charge substantially more for premium services
                   Coming Calls
• Paratransit 102
   – Getting service, Eligibility Categories and Best
     Practices
• Paratransit 103
   – Self-Advocacy Tools
• Paratransit 104
   – Increasing independence through travel training
                        Evaluation

• Please use link to fill out a simple, six question evaluation
  form to let us know how to improve our future presentations:


• http://peac.paratransit101eval.sgizmo.com
                    Reminders
• Please encourage your clients/customers to answer
  our brief survey. The link is provided on the previous
  page.
• This call will be available via podcast on our website.
• One-on-one technical assistance is available at 1-
  877-542-5101 on through our contact page on our
  website.

								
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