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Performance Management Maturity Model

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					                               PERFORMANCE MANAGEMENT MATURITY MODEL




I. PERFORMANCE PROGRAM                    II. PERFORMANCE PROCESSES (how)                 III. PERFORMANCE INSTITUTIONAL
(what)                                      Performance Measurements                     ARRANGEMENTS
 Bridge maintenance                            Mapping measures to goals                      Culture Supportive of Performance
 Pavement maintenance                          Criteria definition                            Embodiment in policy/goals
 Other Maintenance                             Measures definition                            Leadership/championship
 Capacity construction                         Information Data acquisition                   PM in statewide strategy
 Traffic Engineering (safety elements)           management                                Organizational Alignment
                                            Performance Planning                               Organizational responsibility
 SO&M
                                                Identification of options                      Accountability system
 ITS
                                                Identification of measures for options         Network Partners
 Data acquisition infra                         Systems preservation                          Planning partnership
    (detection/sensing)                          Mobility
                                                                                                External services partners (outsourcing))
                                                 Safety
                                                 New capacity                              Workforce Capabilities
                                                 Environmental                                 Core competencies
                                                 Customer perception                           Training
                                                 Cost & schedule (program delivery)
                                                 Social                                    Resource Allocation Integration
                                             Performance measurement Systems                   Resource adequacy for PM s
                                              and Technology                                    Funding eligibility: capital , operations,
                                               Data acquisition systems engineering              maintenance
                                               Data archiving
                                               Procurement options
                                             Measures Utilization
                                               Mapping criteria to programs
                                               Performance tracking
                                               Performance evaluation
                                               Investment Resource allocation
                                                  process
                                               Program prioritization and trade-offs
                                               Reporting mechanisms
                                               Feedback mechanisms

				
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posted:3/2/2012
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