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Untitled - Swansea Bay Tourism Awards

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									                                                                                         Entertaining you at the
                                                                                         Swansea Bay Tourism Awards

                                                                                         Your Hosts
    Foreword
    Welcome to the Swansea Bay Tourism Awards 2008 – The awards celebrate the
    achievement of some of the finest tourism, leisure and hospitality businesses in
    the Swansea Bay Area.

    We have much to celebrate in the Swansea Bay area, not only do we have
    spectacular award winning scenery; we have a fantastic range of activities and
    attractions; a fabulous choice of places to eat and a plethora of people who will
    go out of their way to give the visitors a warm welcome, making an extraordinary
    effort.                                                                              Spencer Freeney                Kevin Johns

    Entering for the Awards immediately makes a statement that the business is
    looking at best practice and competitive development. We are please to have          The evening is being hosted by Spencer Feeney, Editor of South Wales Evening Post
                                                                                         and Kevin John, Swansea Sound.
    received such a fantastic response from businesses entering the awards and
    we are delighted that such a wide range of tourism, leisure and hospitality          Spencer Feeney was appointed Editor of the South Wales Evening Post in October
    business are on the short list, reflecting the diversity of the product we have in   2002. Immediately prior to that, he spent seven years as Editor of The Citizen, a
    the Swansea Bay area.                                                                Gloucester-based daily newspaper. He has also held senior Editorial positions on
                                                                                         newspapers in Exeter and Stoke-on-Trent, and was Editor of the Llanelli Star for four
    We would like to congratulate all the short-listed entries and thank all those who   years.
    have entered the awards.
                                                                                         Born in Swansea and raised in Waunarlwydd, he was educated at Dynevor Grammar
    Together we can show that Swansea Bay has the potential to become the best           School and University College, Swansea. He now lives in the Uplands district of the city
                                                                                         with his wife and two teenage children.
    tourist destination in Wales.
                                                                                         He is vice president of the Wales Society of Editors, an Executive Member of Swansea
                                                                                         Business Club, and a Co-opted Member of the West Wales Chamber of Commerce. He
                                                                                         is also actively involved in a number of cultural initiatives in the city.

                                                                                         Kevin Johns wakes up South West Wales every weekday morning by playing the
                                                                                         biggest and the best songs on your radio. As well as his Breakfast shows Kevin is one
    The Team at Tourism Swansea Bay                                                      of Wales’ busiest compares and stage performers. Known as one of the UK’s leading
                                                                                         Pantomime Dames he has also appeared with The Wales Theatre Company and makes
    (Organisers of the Swansea Bay Tourism Awards)
                                                                                         regular appearances with Fluellen Theatre Company.

                                                                                         Kevin, born in Plasmarl, now lives in Gorseinon with his wife Rosie, son Owain and
                                                                                         daughter Bethan plus the cat and dogs!! Whether you’re watching him live on stage or
    Tourism Swansea Bay would like to thank all those who have supported or              listening to his show its’ clear that Kevin loves Swansea and South West Wales.
    sponsored the awards, without which the Awards would not have been possible.



2                                                                                                                                                                                   
                   www.swanseabaytourismawards.co.uk                                                         www.tourismswanseabay.co.uk
                                                                                                Best Small Hotel, Guest House, B&B or
The                                                                                    The
Awards   Best Large Hotel                                                              Awards   Restaurant With Rooms
         This award recognised excellence in service, hospitality, quality, customer            This award recognised excellence in service, hospitality, quality, customer
         care and promoting local distinctiveness and Welsh identity.                           care and promoting local distinctiveness and Welsh identity.

         The short listed businesses are:                                                       The short-listed businesses are:

         Dragon Hotel – Swansea                                                                 Island House – B&B – Loughor, Swansea
         Village Hotel – SA1 - Swansea                                                          Mountain View – B&B – Neath
         Marriott Hotel – Swansea                                                               Parc Le Breos – Guest House – Parkmill, Gower
         Best Western Aberavon Beach Hotel – Aberavon                                           Norton House – Mumbles
         Morgans – Swansea                                                                      Little Langland Hotel – Langland
         Towers – Neath                                                                         The White House Hotel – Swansea


         This award has been sponsored by:                                                      This award has been sponsored by:




         www.enterpriseinsurance.com
         Tel: 01792 772778
                                                                                                Tel: 01792 80680
         Enterprise Insurance, established in Wales in 1990 to provide sound and
         independent advice to businesses and individuals on all matters relating               Shan Sherwood, a florist based in Pontardawe, is a qualified and
         to insurance. It is now one of the largest independent firms of Insurance              experienced florist with 20 years in the industry and a diploma in
         Brokers in South Wales.                                                                horticulture. As well as providing quality flowers, bouquets and
                                                                                                arrangements for all occasions, including corporate floristry. Shan also
         We manage and service the insurance requirements of businesses                         runs courses in floristry.
         throughout South Wales and beyond, specialising in placing a wide range
         of commercial, industrial and professional indemnity risks with leading
         Insurance Companies in the local and London markets.

         We provide a very personal and professional service, building up long-term
         relationships with our Clients. We have a great deal of experience over
         a wide range of business activities, ranging from motor trade, transport,
         engineering, construction, contracting, manufacturing, hotel, leisure and
         entertainment industries, to the major professions including Solicitors and
         Accountants.



                                                                                                                                                                             
                      www.swanseabaytourismawards.co.uk
                                                                                                     Best Meal Out
The                                                                                         The
Awards    Best non-serviced accommodation                                                   Awards   Taste of Swansea Bay
         The category includes Camping and Caravan Parks & Self Catering.                            This award was open to any Restaurant, Café / Tea Rooms, Bar or Hotel
                                                                                                     who provide excellent quality food, with an innovative menu using locally
         This award recognised excellence in service, hospitality, quality, customer care            sourced produce, promoting local Welsh identity. We will also be looking
         and promoting local distinctiveness and Welsh identity.                                     for excellent customer service and hospitality.

         The short-listed business are:                                                              Short listed businesses are:

         Windmill Farm Holiday Cottages - Self Catering                                              Britannia Inn – Llanmadoc, Gower
         Pitton Cross - Campsite                                                                     Maes Yr Haf – Parkmill, Gower
         Glyncorrwg Ponds – Campsite                                                                 Llwyn Hall (Leonardos) – Llwynhendy
         Cedi Cottages – Self Catering                                                               Dryad Bushcraft
         Crynant Holiday Cottages – Self Catering                                                    Blancos – Port Talbot
         River View Touring Park – Caravan Park                                                      Red Café – Mumbles
         Beili Glais Cottage – Self Catering
         Kennexstone – Campsite
                                                                                                     This award has been sponsored by:

         This award has been sponsored by:




                                                                                                     www.chfoods.co.uk
         www.mumblesfinewines.co.uk                                                                  Tel: 01269 846060
         Tel: 01792 367663
                                                                                                     Castell Howell Foods Limited, a family run business, was formed in the
         Mumbles Fine Wines stock a staggering range of quality wines selected by                    early 1980s by Managing Director Brian Jones and has since become
         our experienced team including our own in-house Wine Consultant. Our array                  Wales’ leading independent food wholesaler.
         of wine runs from the ancient Chateaux of France, through to new exciting
         boutique wineries in the ‘New World’ such as Argentina and Tasmania.                        The company serves over 4,500 customers and employs over 250 staff.
                                                                                                     By combining a delivered warehouse facility and a wholesale Cash and
         We also stock a huge range of French Delicatessens and authentic French                     Carry in Carmarthen, with additional depots in Merthyr, Oswestry and
         gourmet cuisine. There is also our ever-expanding gift ware range for those                 Avonmouth, they provide a one stop shop for the caterer, stocking over
         special gifts for the wine enthusiast!                                                      10,000 catering products.

         ’As a Swansea owned and operated company we are proud to be one of the                      Brian is passionate about putting Wales firmly on the food map and takes
         sponsors of the Swansea Bay Tourism Awards 2008’.                                           pride on sourcing and promoting indigenous produce.


6                                                                                                                                                                                7
                      www.swanseabaytourismawards.co.uk                                                                 www.tourismswanseabay.co.uk
The                                                                                       The
Awards   Best Pub or Bar                                                                  Awards   Best Activity / Attraction

         This award was open to any pub or bar that provides excellent customer                    This award was open to an Attraction or Activity provider, which can
         service, quality and hospitality. They should sell a range of drinks that have            demonstrate excellence in service, hospitality, quality and customer care.
         been sourced from Wales, example, Welsh Beer, Whisky, Wine etc. and soft                  Consistently providing a unique and memorable visitor experience: extending
         drinks from Wales - promoting Welsh identity.                                             a warm welcome.

         Short listed businesses are:                                                              Short listed businesses are:

         Worms Head Hotel – Rhossili                                                               Gower Heritage Centre – Parkmill, Gower
         Little Langland Hotel – Langland                                                          National Waterfront Museum – Swansea
         King Arthur Hotel – Reynoldston, Gower                                                    Skydive Swansea – Gower, Swansea Airport
         Oceana – Swansea                                                                          The National Showcaves Centre for Wales - Abercrave
         Castle Hotel – Neath                                                                      LC – Swansea
         Milkwood Jam - Swansea                                                                    Dulais Valley Quads - Seven Sisters, Neath
         Uplands Tavern - Swansea                                                                  Teamforce Paintball & Activity Centre – Llangyfelach
                                                                                                   Afan Forest Park Visitor Centre – Afan Forest Part, Port Talbot
         This award has been sponsored by:                                                         Mumbles Navy Days
                                                                                                   Mumbles Mostly Jazz and Blues


                                                                                                   This award has been sponsored by:

         www.hurnsbeer.co.uk
         Tel: 01792 560020

         The Hurns Beer Company Ltd is one of the major, wholesale distributors of
         beer, wine, spirits and soft drinks in South Wales.                                       www.pearpublishing.com
                                                                                                   Tel: 01656 724564
         The Hurns sales team, with a unique insight into the demands of running
         successful public houses, are on hand at their three distributions centres in             Pear Distribution is Wales’ largest magazine, leaflet and brochure distributor
         Swansea, Caerphilly and Milford Haven.                                                    offering specialist tailor made services for the distribution of promotional
                                                                                                   materials, including flyers, free samples and literature.

                                                                                                   ‘Pear Media are proud to be sponsoring the Best Activity / Attraction award
                                                                                                   in the Swansea Bay Tourism Awards. In an industry where competition to
                                                                                                   attract visitor numbers is tough, it is of vital importance that attractions go
                                                                                                   that extra mile to provide everything a visitor could want. This striving for
                                                                                                   perfection is close to Pear’s ethos of providing the best service possible
                                                                                                   and this is why Pear Distribution are pleased to be able to recognise these
                                                                                                   attractions / activity providers and award them with such a prestigious prize’.


 8                                                                                                                                                                                   9
                                                                                                                      www.tourismswanseabay.co.uk
The                                                                                         The
Awards   Best Student                                                                       Awards   Best Contribution To International Tourism

         The future of the industry lies with people having the ambition, passion and                In this award we were looking for a company or individual who has
         dedication to want to have successful careers within this vibrant industry. This            demonstrated a commitment to bringing tourists from overseas into
         category was open to anyone studying to work in the tourism and leisure                     Swansea Bay and Wales.
         industry who has shown the most enthusiasm / commitment to tourism in the
         Swansea Bay area.                                                                           Short listed businesses are:

         Short listed students are:                                                                  Marriott Hotel – Swansea
                                                                                                     South Wales Boat Show – Margam
         Laura Phillips – Afan Forest Parc Visitor Centre                                            Xterra UK Ltd – Afan Forest Park
         Amanda Jayne Williams - NPT College                                                         Best Western Aberavon Beach Hotel – Aberavon
         Ian Fearn – Swansea Metropolitan University                                                 5 Cwmdonkin Drive – Swansea
         Rebecca Morse – Swansea College                                                             Liberty Stadium – Swansea
         David Hughes – NPT College

                                                                                                     This award has been sponsored by:
         This award has been sponsored by:




                                                                                                     www.thisissouthwales.co.uk
                                                                                                     www.bussinessinthebay.co.uk
                                                                                                     Tel:01792 51000

         www.swancoll.ac.uk                                                                          The South Wales Evening Post is proud to be one of the main sponsors
         Tel: 01792 284000                                                                           behind the Swansea Bay Tourism Awards.

         Swansea College is pleased to support Tourism Swansea Bay and proud to                      As Wales’ largest selling newspaper, we demonstrate daily, by providing our
         sponsor the Best Student Award Category.                                                    readers with unrivalled and comprehensive coverage of local news, sport,
                                                                                                     and features, that we are going that extra mile to give our readers what they
         As one of the largest College’s in South West Wales, we offer a huge range                  want.
         of full and part time courses, from travel and tourism to Asian or Oriental
         Cuisine and MSc in Management to Skills for Starting and Running Your Own                   Early in October 2008, South Wales Evening Post launched
         Business.                                                                                   www.businessinthebay.co.uk - the “Facebook” of the Swansea Bay business
                                                                                                     world brought to you by www.thisisswansea.co.uk and
         The College is committed to developing first class education and training                   www.thisiscarmarthenshire.co.uk
         facilities for travel and tourism employees of the future.
                                                                                                     Aimed at just about everyone in the local business community, this new
                                                                                                     and exciting website is jam packed with information and gossip on what’s
                                                                                                     happening in the bay…. Why not take a look!!

10                                                                                                                                                                                   11
                      www.swanseabaytourismawards.co.uk                                                                www.tourismswanseabay.co.uk
The                                                                                      The
Awards   Best Visitor Experience                                                         Awards   Best Sustainable Tourism Business

         This award was open to businesses or individuals, which can demonstrate                  This award was open to any business that has demonstrated a dedication
         they go the extra mile to consistently provide a unique and memorable visitor            to adopt sustainable business practices within their operations.
         experience, extending a warm welcome, making an extraordinary effort to
         provide more than is expected to the visitors who come to the Swansea Bay                Short listed businesses are
         area.
                                                                                                  Llys Nini – Animal refuge (RSPCA)
         Short listed businesses are                                                              Windmill Farm Holiday Cottages - Llanrhidian, Gower
                                                                                                  The National Showcaves Centre for Wales - Abercrave
         Perriswood – Penmaen, Gower                                                              Oldwalls Leisure Ltd. – Oldwalls, Gower
         1940’s Swansea Bay – Swansea                                                             Dryad Bushcraft
         Swansea Valley Holiday Cottages - Pontardawe                                             Clyne Farm Centre – Mayals
         Aberdulais Falls – Neath
         Cedi Cottages – Penclawdd
         WWT National Wetlands Centre – Llwynhendy                                                This award has been sponsored by:
         The Egypt Centre – Swansea
         Clyne Farm Centre – Mayals
         Cefn Coed Colliery Museum - Neath
         Plantasia - Swansea
         Mumbles Tourist Information Centre - Mumbles
                                                                                                  www.pitstopautomotive.co.uk
                                                                                                  Tel: 01792 579999
         This award has been sponsored by:
                                                                                                  “In an industry not renowned for its environmental concerns, Pitstop has
                                                                                                  received numerous accolades and awards underlining its commitment to
                                                                                                  doing everything it can to help the community and the environment.”

                                                                                                  Pitstop Hand-carwash, now in its 10th year, operates a truly one stop,
                                                                                                  vehicle cleaning and valeting service that exemplifies sustainable business
         www.homefromhome.com                                                                     practice and Pitstop is delighted to sponsor this award.
         Tel: 01792 360624
                                                                                                  Pitstop Automotive operates a small, professional customer focused
         ‘If tourism is to continue to grow, a positive visitor experience is vital in            vehicle sales, sourcing and finance service that rivals much larger
         ensuring that holiday makers leave with a good impression of the area and                organisations in respect of its ability to deliver a truly complete experience
         a desire to return. At Home from Home we recognise the importance of                     to its customers.
         excellent customer service and we pride ourselves in going the extra mile. We
         are therefore delighted to sponsor this award’.




12                                                                                                                                                                                 1
                      www.swanseabaytourismawards.co.uk                                                               www.tourismswanseabay.co.uk
                                                                                               Best Newcomer, New Tourism Building Or
The                                                                                   The
Awards   Best Use Of Technology                                                       Awards   Development

         This award will highlight those who have successfully integrated ITC                  A successful tourism & leisure industry requires a constant supply of fresh ideas
         within their business development or who have shown to be further                     and new business start-ups.
         developed than other businesses within their sector.
                                                                                               The ‘Best newcomer, building or development award’ was for an individual, new
         Short listed businesses are:                                                          business, building or development of any size that has made a significant impact
                                                                                               on the tourism industry in the Swansea Bay area within the last 2 years.
         National Waterfront Museum – Swansea
         Call of the Wild Ltd – Seven Sisters, Neath                                           Short listed businesses are:
         Clyne Farm Centre – Mayals
                                                                                               Village Hotel - Swansea
         Visitswansea.com – City and County of Swansea
                                                                                               Holbrooks Coffee House - Swansea
                                                                                               Rhossili Gallery - Rhossili, Gower
                                                                                               LC - Swansea
         This award has been sponsored by:                                                     Oldwalls Leisure Ltd - Oldwalls, Gower
                                                                                               Oceana - Swansea
                                                                                               Bluebell Hotel - Neath Town Center
                                                                                               Langland Brassiere - Langland, Gower
                                                                                               Raring 2 Go

                                                                                               This award has been sponsored by:

         www.swanseasound.co.uk
         Tel: 01792 511170

         The Heart of South West Wales, Swansea Sound is Wales’ very first local
         radio station with huge brand awareness built up over the last 33 years.
                                                                                               www.swanseabayfutures.co.uk
         Swansea Sound is a household name and its core adult listeners have                   Tel: 01792 634662
         grown up with the station! The music is a blend of hits from the past four
                                                                                               Swansea Bay Futures is a not for profit, independent company; set up to
         decades as well as some of the the best current songs. The station is the
                                                                                               raise the profile of the Swansea Bay region as a fantastic place to live, work,
         home of the Kevin Johns Breakfast Show - Kevin serves up his full Welsh
                                                                                               study, invest in and visit. Benefiting from its co-location of city, coast and
         breakfast each morning between 6am & 10am.
                                                                                               countryside Swansea Bay already offers superb quality of life. But in addition,
                                                                                               it’s evolving into a distinctive, vibrant, exciting European Waterfront region – this
         Swansea Sound has a reputation for fast and reliable coverage of local                transformation is one of the key messages we aim to get across to those who
         news and sport. We also broadcast special shows featuring Welsh choirs,               are still ‘in the dark’ about all that Swansea Bay has to offer.
         country music, plus programmes in Welsh. Swansea Sound is proud to
         serve the community by being part of it. We understand the people in our              It’s therefore very fitting for Swansea Bay Futures to be sponsoring a category
         area like no one else can.                                                            that celebrates the dynamic, innovative change and regeneration found right
                                                                                               across the Swansea Bay region.



1                                                                                                                                                                                     1
                     www.swanseabaytourismawards.co.uk                                                              www.tourismswanseabay.co.uk
The                                                                                          The
Awards   Co-Operating To Compete                                                             Awards   Outstanding Services To Tourism

         Awarded on behalf of the South West Wales Tourism Partnership to the                         In this award we were looking for an individual who has made an outstanding
         business that has consistently demonstrated a willingness to engage with                     contribution, by dedicating their time and energy to making a difference to the
         a wide range of partners and initiatives for the greater benefit of the wider                tourism and leisure industry in the Swansea Bay area. Perhaps inspiring and
         Swansea Bay and regional visitor economy.                                                    leading others to create a more sustainable tourism industry.

         Short listed businesses are:                                                                 Short listed individuals are:

         Call of the Wild - Severn Sisters, Neath                                                     Roy Church – Currently Gower Heritage Centre
         Afan Forest Park - Afan Forest, Neath                                                        Roger Button – Currently Pitton Cross
         Dragon Hotel - Swansea                                                                       Jean Bunce – Currently Mumbles TIC
                                                                                                      Terry Scales – Currently Mumbles Development Trust
         Awarded by:                                                                                  Geoff Haden – Currently Clyne Farm & 5 Cwmdonkin Drive

                                                                                                      This award has been sponsored by:


         www.swwtp.co.uk

         The South West Wales Tourism Partnership (SWWTP) was formed by Visit
         Wales to deliver the regional tourism strategy ‘Open all Year’ via a small team
         of staff but a very wide partnership of public, private and voluntary sector
         organisations.                                                                               www.swansea.gov.uk
                                                                                                      Tel: 01792 636000
          £8 out of every £10 in the Partnership’s budget goes directly into the region to
         assist in business support and training, product investment and development                  The City & County of Swansea are delighted to sponsor this award as it
         and trade and consumer research and promotion.                                               recognises the important contribution people and businesses make to ensure
                                                                                                      that Swansea Bay, Mumbles and Gower remains a top UK visitor destination.
         All activity relies on successful collaboration with the aim of ‘extending the               This award will recognise those people or businesses that continue to strive to
         season’ and securing success in the wider visitor economy.                                   exceed customer expectations on a daily basis.




16                                                                                                                                                                                      17
     Entertaining you at the                                                                     Tourism Swansea Bay
     Swansea Bay Tourism Awards                                                                  Membership
     Following the presentations we have music brought to you ‘Ockhams Raiser’

                                                                                                 Tourism Swansea Bay is the Trade Association for all Tourism, Leisure and Hospitality
                                                                                                 businesses in the Swansea Bay area.

                                                                                                 As a member of Tourism Swansea Bay you will have access to a continually growing
                                                                                                 number of services and benefits, which we are confident, will help you develop your
                                                                                                 business.
     Ockhams Raiser features
                                                                                                 These include:
     Damian Etherington - lead vocals, guitar & piano
     Dom Hill - bass & backing vocals
                                                                                                          Representation and Support
     Guy Davies - drums & backing vocals.
                                                                                                          Frequent Newsletters and Communication
                                                                                                          Networking Events
     Ockhams Raiser, a young up and coming Welsh band, are quickly gaining fans across
                                                                                                 	        Marketing,	Website	and	Press	Office	
     the globe with their unique style of music. It’s melody driven with alternative, acoustic
                                                                                                          Discounted Training and Development
     and funk undertones. Since forming they have been busy with gigs, festivals, radio
                                                                                                          Discount Schemes / Money Off
     interviews and an awards ceremonies. In their short time together, they’ve recorded a 6
     song EP and recorded a full album in the Summer of 2008.
                                                                                                 For details on ‘membership’, please call the Tourism Swansea Bay office on
                                                                                                 01792 09 or email info@tourismswanseabay.co.uk
     Their song ‘In the Evening’ was released online in Feb 08 and is available on all major
     download sites.

     Check the website for more details on upcoming gigs and music.
     www.ockhamsraiser.com


                                                                                                     Sensuous Wines belong to one of the largest wine buying groups in the UK the
                                                                                                     IWBC - Independent Wine Buying Consortium - where the wines are objectively
                                                                                                     sourced and exclusive (not available at retail). Sensuous Wines also do ‘Wine
                                                                                                     Training’ following the WSET (Wine & Spirit Education Trust) system, which can
     Resolutions in Music are the sound engineers for Ockhams Raiser this evening.                   help increase sales and profits significantly. Sensuous Wines are committed to
     Resolutions in Music - offer superb technical services for musicians, also offering event       working with pubs, restaurants, hotels & clubs, ‘Our customers are fantastically
     management, sound equipment and lighting by highly experienced, musical staff.                  proud of their businesses and we, in a small way, hope we contribute to their
                                                                                                     ongoing pride and success’.
     For more information visit www.resolutionsinmusic.co.uk                                         ‘Sensuous Wines are keen to sponsor the Swansea Bay Tourism Awards because
     Email becky@resolutionsinmusic.co.uk or call Becky on 018 822971                              we believe it is important to recognise the businesses that make a significant
                                                                                                     contribution to the hospitality and tourism industry in greater Swansea Bay area.
     Tourism Swansea Bay would like to thank Russell Lloyd the Classical Guitarist playing           It is an incredibly challenging trade and everyone in it has to be so very dedicated
     during the Drinks Reception. If you would like to book Russell for your own function            to making their businesses work’.
     please email r.lloyd33@ntlworld.com or Tel: 07869 214528
                                                                                                     Antoinette Milne AIWS & Pamela Reason - Sensuous Wines

                                                                                                     For more information visit www.sensuouswines.co.uk
                   The Audio Visual this evening was brought to you by
                             www.aneventservices.co.uk
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                  www.swanseabaytourismawards.co.uk                                                                    www.tourismswanseabay.co.uk

								
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