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      Health, Social Care and Well- being Needs Assessment 2010


This is the first time a Health Needs Assessment has been undertaken in Swansea for
the Health, Social Care and Well Being Strategy in relation to students. There are 2
universities located in Swansea; this first needs assessment undertaken in relation to
students only includes those at Swansea University (and not Swansea Metropolitan
University or other higher education establishments).
The student population of Swansea University is 14,680 (as of 14/5/10). Within
Swansea, there is a large percentage of both male and female in the 20-24 year age
band compared to Wales as a whole. This is largely due to the presence of the
universities in Swansea. (Geography and Demographics NA, 2007)


Demographic Data: Student Population

 Gender                     Percentage
 Males                      52.9%
 Females                    46.9%
 Unknown                    0.1%

 Age                        Percentage
 <19                        34.2%
 19-21                      31.2%
 22-24                      12.3%
 25+                        22.2%

 Ethnicity     Percentage of students          Percentage of Swansea
               (2009)                          Population (Census, 2001)
Bangladeshi    0.4%                            0.4%
Black          1.8%                            0.1%
Chinese        4.5%                            0.5%
Indian         1.0%                            0.2%
Mixed          1.7%                            0.5%
Other          1.9%                            N/A
Swansea Health Social Care and Well-being Needs Assessment 2010
 Other Asian                        1.8%                              0.2%
 Pakistani                          0.4%                              0.1%
 Unknown                            8.0%                              N/A
 White                              78.6%                             98.4%

Of the total Swansea population at the Census (2001), fewer than 2.5% of people
described themselves as other than white. The data above shows there is a much larger
proportion of ‘other than white’ people in the student population. It must be noted
however that there is likely to be error in the percentage difference due to the timescale
between the dates of the survey data.

More generally, it is known that there are disparities in the experience of people from
ethnic minority groups when it comes to health and mental health services, which are
highlighted in the BME chapter of the Needs Assessment. There is no known
information on a local basis that correlates health needs specifically with students with a
BME background.

Continent of origin of students at Swansea University
 Continent                   Percentage
 Africa                      1.1%
 Asia                        10.1%
 Europe                      86.4%
 North America               0.4%
 Oceania                     0%
 South America               0%
 Unknown                     1.8%

Welsh speaking students
   Percenatge of people

                                  Fluent Welsh   Not a Welsh   Unknown   Welsh speaker,
                                     speaker       speaker                 not fluent
                                                      Welsh speaker

Each year Welsh speaking students are given the opportunity to live in an area on
campus reserved for Welsh speakers only, and students learning Welsh are also

Swansea Health Social Care and Well-being Needs Assessment 2010
welcome to apply. In reality, only a few students choose this option, with the majority of
Welsh speaking students wishing to mix with a wide range of students and therefore do
not seek to be accomodated within their peer group.

National Statistics Socio-economic Classification – Occupation of Student’s

                      Percentage of people






                                          al                l     al                 s
                                     ion         iate i ona nic          ne    ne er      n
                                 es s rmed fess t ech                 uti routi work nknow
                               f                                   Ro       nt
                            pro Inte d pro and                         mi
                     l  and           l an isory                     n
                 ria              ria      rv                     ow
            nage          an age supe                         and
         ma            r m Lowe
     her          we                                plo
 Hig           Lo
                                             ll e
                                                  m                  Nssec

Financial Support

The information held on financial support is categorised under household income rather
than socio-economic group. With additional grants being paid at different income levels
in Wales and England a full comparison is difficult, however as a guide 26% (1,946 in
number) of Welsh and English students who applied for student funding for 2009/10 and
provided income details were in a household with income level sufficiently low enough
to receive maximum Assembly Learning Grant / Maintenance Grant (i.e. £18,370 in
Wales and £25,000 in England). Of the same group of students 5% (97 in number)
applied for additional support from the university’s Financial Contingency Fund.

Home Address Classification of Students

Swansea Health Social Care and Well-being Needs Assessment 2010
     Percentage of people

                                    Community             Non       Unknown
                                     First area       Community
                                                       First area
Data collected by Swansea University (January 2010)

 Accommodation                          Total
        Type                           number
 Halls of                                   3060
 Parent/ Guardian                           1921
 Private                                    8803
 Unknown                                     906

Data collected by Swansea University (January 2010)

Accommodation is guaranteed to all full-time undergraduate students who accept a firm
offer of a place at Swansea University. The University does aim to extend this where
possible for insurance and clearing students. In 2009 280 new students were denied
University accomodation. Predictions for 2010 suggest that the majority of students will
be accomodated.

Inability to pay rent if funding is delayed (e.g. SFE issues during 2009/10) can cause
students particular difficulties with private landlords – this causes them to fall
immediately into arrears and is not conducive to a good relationship with a landlord.
University accommodation is easier to deal with in these respects as they can easily be
informed of the difficulties and are not pressurised by the need to make mortgage
repayments etc which private landlords may need to do.

Swansea Health Social Care and Well-being Needs Assessment 2010
  Students                  Total
     with                  number
 No                              12684
 Unknown                           891
 Yes                              1115
Data collected by Swansea University (January 2010)

There can be issues with students who have dependants; the Childcare Grant system is
cumbersome and can lead to over and underpayments. The provision of support is also
insufficient causing significant numbers of parents with children to apply to the Financial
Contingency Fund for support.

Identified Student Health Issues and Related Service Provision


The former NPHS Wales and Swansea University published the mid and West Wales
Region Joint Incident Control Plan for Dealing with Meningitis and Meningococcal
disease in residential colleges and universities. It made a number important points in
relation to the issues affecting students:

The incidence of meningococcal infection in Europe varies from 1 to 10 per 100,000
population. In most countries the incidence is relatively stable, although the UK saw an
increase during the 1990s from 4 to 6 per 100,000. Much of this increase was due to an
epidemic of serogroup C cases among older children. Since 2000 the incidence has
generally declined across Europe, partly due to the impact of meningococcal C vaccines
in some countries, but also due to a general decline in serogroup B disease. In recent
years the fatality rate of meningococcal disease is seen to be around five to ten per
cent, which is in line with the expected fatality rate for all cases of meningococcal

The Health Protection Team were involved in one university cluster in Mid and West
Wales during the academic year 2005/06. Although three students were reported as
having group B meningococcal disease, only two appeared to be linked.

There is an effective vaccine against group C meningococcal disease, which was
introduced in Britain in 1999. Immunisation with MenC vaccine is given as part of the
primary immunisations offered to children within the routine childhood immunisation
programme. Vaccination is also recommended for people up to and including the age of
24 years. College or university students up to 24 years of age require only one dose of
MenC vaccine. Booster doses are not thought necessary. This MenC vaccine will only
protect against group C meningococcal disease, therefore it is important that students
are aware of the signs and symptoms of meningococcal disease. Work is currently
Swansea Health Social Care and Well-being Needs Assessment 2010
being undertaken to develop a group B meningococcal vaccine but this will not be
available for some time.
The policy recommends actions for the University in relation to prevention and action in
the event of suspected or confirmed meningitis single or multiple cases.

Specific Learning Difficulties

Disability                                              Number of Students
Specific learning difficulties e.g dyslexia, dyspraxia, 421
Autistic Spectrum Disorder                              32
Deaf/Hearing Impaired                                   54
Long Term illness e.g cancer HIV                        1
Mental Health Difficulty                                59
Multiple Disabilities                                   43
Other Disability                                        189
Unseen Disability e.g epilepsy, diabetes                191
Wheel chair User/Mobility Impaired                      36
Information refused                                     3
Total                                                   1,049

It should be noted that this data is only a guide, as not all students decide to register or
do not wish to have disability information noted on their student record. This data is kept
up-to-date as students are seen throughout the year not just at the application stage.

Swansea University have a team of 10 freelance specialist tutors who provide 1:1
support for specific learning difficulties. There is one full time member of staff who
coordinates support and also provides 1:1 support to students. It is not just students
with specific learning difficulties who access this service. Many students with other
types of disabilities including mental health, epileptic students and students with autistic
spectrum disorders find this support beneficial and are often recommended this as part
of an assessment of their needs to access the Disabled Students Allowance..These
sessions cover a range of study skills including:

   •   organization
   •   reading
   •   mind mapping
   •   writing essays, scientific reports or dissertations
   •   spelling, grammar, punctuation
   •   proof reading
   •   revision, examination techniques
   •   stress management and relaxation techniques

Swansea Health Social Care and Well-being Needs Assessment 2010
Each session is tailored to the student’s needs and strengths to achieve success in their
chosen discipline. In addition to one-to-one tuition, small and large group study skills
sessions are available

There are also 2 literary fellows who also provide support with essay writing, writing
style, writing bibliographies etc which students can tap into if they so wish. This service
is available to all students not just disabled students.

Educational Psychologist Assessments
Access is provided to a local Educational Psychologist who will assess students who
require an up-date assessment. This helps to facilitate applications for the Disabled
Students Allowance, as well as students who think that they may be dyslexic. There are
a team of Educational Psychologists from York who will assess over a couple of days,
to assist with bottle necks at certain times of the year.

Students can apply to the University Financial Contingency Fund to meet the cost of the
assessments– if eligible the cost of the assessment is met by the fund, if students don’t
qualify then the cost of the assessment is met by the student.

Support Recommendations
Support tends to be pretty standard e.g 25% extra time during exams, access to a PC,
scribe, eligible to record lectures, extensions to coursework assignment, occasionally
alternative assessment, 1:1 support, reading lists in advance etc.


Some key issues
1. Getting students assessed quickly – not many local Educational Psychologists who
   wish to take on this work
2. Negotiating alternative assessments with academic departments – some
   departments are more proactive that other departments. The creation of an
   alternative assessment policy which will be written over the forthcoming months
   should help with this particular issue.
3. More and more students being recommended specialist 1:1 tuition – pressure on
   service to meet demands

Swansea Health Social Care and Well-being Needs Assessment 2010
4. Student Finance England (SFE) – students only have 10 hours of support
   recommended and approved. If additional support required Individual Learning
   Plans and covering supporting letters have to be written by Specialist Coordinator to
   secure the additional support a student may need. This is time consuming.
5. Lengthy process for students applying for DSA whether that is through LEA or SFE –
   institution required to provide support under DDA.

General information about the Service

Mobility Impaired Students

A high number of full time wheelchair users are attracted to the campus which is
relatively flat and compact. A Volunteer Support Worker Scheme is run in joint
partnership with our colleagues from Discovery, the on campus volunteering
organisation. The Scheme is pretty unique and many institutions opt to access other
services such as CSV and direct payments through Social Services.

Interaxions is a Volunteer Support Worker project jointly run between Discovery Student
Volunteering and Swansea University Disability Office. The project is based at Swansea
University. The domiciliary care work is carried out in Swansea University
accommodation and other student residences in Swansea.

The Interaxions team is made up of full-time volunteers who work alongside disabled
students assisting them with their everyday living. It is a diverse voluntary position
providing help to students with personal care and the social aspect of university. The
overall aim of the scheme is to allow students with disabilities to live their social life at
University to the maximum potential.

The main purpose of the Scheme is to provide a comprehensive service to meet the
needs of students with disabilities with complex personal care needs and domestic
support needs to maximise their independence. The service is reviewed on a regular
basis with students and volunteers to ensure the service continues to be appropriate.

The University is a registered care provider with CSSIW

The scheme provides up to 21 volunteers to support students. These volunteers are not
required to have any prior qualifications. They are given a full training one week before
they begin.

Further details about the Scheme can be found using the following link.
Swansea Health Social Care and Well-being Needs Assessment 2010
This year there are 15 full time volunteers supporting 5 students.

Some key Issues
1. Difficulties securing funds from individual Social Services Departments. A support
   package involving 3 Volunteers can cost in the region of £36k per year. Planning
   often takes place a year in advance for a student who requires a volunteer support
   worker arrangement. It can take considerable time to organise support particularly if
   students are not already linked to a Social Worker or in the process of transition from
   child to adult services.
2. Students who don’t get the grades to meet the terms of the offer to study at
   Swansea so don’t end up coming to Swansea. All the work involved in arranging
   volunteers still has to be undertaken. Recruitment, interviewing, funds, rooms etc.
    Confirmation of the student arriving does not come until late in the year when the A
   level results are published.
3. Considerable amount of work involved in maintaining accreditation with CSSIW.
4. Scheme unpredictable – dependent on funding and students actually taking up a

Other Support Services Students can tap into
Notetaking Support - an in-house notetaking and support worker scheme operates for
students who have been recommended this support as part of an assessment of
needs. There are curr ently 117 support workers and 91 students receiving support
from these services.

Disability Caseworkers
There are 3 Disability Caseworkers who provide, support advice and guidance to
disabled students, medical conditions or specific needs. First point of contact for
students whether that is prior to application or during their time at the University.

Visually Impaired students
There is a Transcription Service on site which can provide information in Braille, large
print, audio etc. This service has expanded due to changes in copyright law to enable
not only visually impaired students to access support but other students who have
received a recommendation of support form this particular service.

Assessment Centre
There is a fully accredited, purpose built Assessment Centre on campus so students
can have an independent assessment of their needs to tap in funding via the Disabled
Students Allowance. More information can be found at the following link.

Swansea Health Social Care and Well-being Needs Assessment 2010
Employment and volunteering opportunities
The Disability Office employs approximately 100 part-time support workers to
undertake a variety of support roles. There are also full-time volunteering
opportunities in the Volunteer Support Worker Scheme, where disabled students
require support to undertake daily living activities whilst studying.

Accessibility for people with hearing impairments.
Many key areas within the University are fitted with hearing loops. For those
areas where a fixed loop is not present, we advise students to obtain hearing
loops via Disabled Students Allowance (discussed further in this booklet) from
their LEA or funding body to assist with day-to-day studies.

If you have chosen to live in Halls of Residence and are not able to hear fire alarms,
then we can arrange for you to have a room with a flashing fire alarm, where possible.
We advise all students who require this, to inform the Disability Office and the
Accommodation Office when applying for accommodation.

Accessibility for people with visual impairments.
We are exceptionally well equipped to support those who are blind or visually impaired.
The University has a Recording Centre for the Blind on campus with three broadcast
standard recording studios. It is one of the finest Centres of its kind anywhere in the
UK. As well as producing large amounts of analogue and digital material, the service
also offers a Brailling service and the production of tactile diagrams. Material can be
offered not merely in English or Welsh but in most of the main European languages.
For more information please visit the Recording Centre for the Blind webpage here.

In addition, the library has specialist software including TextHelp and Inspirations
available on every open access PC to enable students to work wherever they choose.
We also have Supernova available on USB pens for students to use on any open
access PC. There is a study room for the visually impaired in the main library with
various items of equipment as well as storage space. It provides a useful quiet study
area for visually impaired students who have chosen to live off-campus. A senior
Disability Librarian is on hand to assist students accessing information in appropriate

Accommodation for blind and visually impaired students has been specially adapted
and guide dogs are welcome. The campus is criss-crossed with a network of tactile
paths which have been replaced and extended as part of the University Access Audit in
2005. Mobility training can be arranged with a local mobility trainer or if you have a
guide dog this will be provided by Guide Dogs for the Blind who are based in Cardiff.
During the enrolment process there are Support Workers available to assist those who
require it.

A number of rooms in the campus halls have been adapted in various ways to

Swansea Health Social Care and Well-being Needs Assessment 2010
accommodate the needs of students with disabilities. Any student who has a disability,
medical condition or specific need which may affect the allocation of accommodation is
encouraged to contact the Disability Office Caseworkers as soon as possible.

Students with physical disabilities may spend the whole duration of their course at
University in residential accommodation if they wish. Consequently, there is a limited
amount of fully adapted accommodation. Most halls have some adapted rooms. These
are rooms which are bigger than the standard rooms and have been adapted for
wheelchair users. These do not necessarily meet all needs and in some instances we
may be able to make further adaptations to meet specific needs.

If you have a disability, medical condition or specific learning difficulty you may be
eligible for funding from the Disabled Students' Allowance (DSA). You do not need to be
registered disabled to apply and it is not means tested

This allowance is intended to cover any extra costs or expenses that arise while you are
studying because of your disability. They are not intended to pay for:

   •   Disability-related costs that you would have whether you were a student or not
   •   Study costs that every student might have
   •   Personal care. Please contact one of our Disability Caseworkers if you need
       advice on covering personal care costs.

There are four sections within the allowance to cover different areas of need:

   •   Specialist equipment allowance
   •   Non-medical helpers' allowance
   •   General/other expenditure allowance
   •   Travel costs

Students are encouraged to apply for Disabled Students Allowance (DSA) prior to
starting their course as it can be a lengthy process. Application forms are normally
available from funding bodies from April.

Due to recent changes to UK government guidance, it may now be possible for students
from the European Union to apply for Disabled Students Allowance.

International Students are not eligible for the Disabled Students' Allowance

The Money Advice & Support Office (MASO) administer the Financial Contingency
Fund provided by Welsh Assembly to assist students in financial difficulty. Students
with disabilities are a recognised priority group resulting in higher allowances being
applied within the assessment criteria to recognise the additional costs that can be
incurred as a result of a disability.

Swansea Health Social Care and Well-being Needs Assessment 2010
MASO also provide a budgeting and debt advice service open to all enrolled students –
staff at the office are fully conversant with the benefits system and can advise disabled
students on their entitlements to state benefits to supplement their statutory student

Service Provision with Swansea University

   •   Student mental health policy
   •   Joint Incident Control Plan for dealing with meningitis & meningococcal disease
   •   Student Incident Plan has been produced to provide a framework for the
       University response to incidents which primarily affect an individual student and
       those in their immediate circle, but doesn’t include major international incidents
       that may affect specific groups of students. The policy provides information on
       the following incidents:
          o Protocol for managing emergency situations involving students
          o Responding to the death of a student
          o Medical emergencies
          o Mental health emergencies
          o When a student goes missing
          o Responding to major international incidents
The university has a Student Support Services that is responsible for providing students
with targeted information and guidance designed to prevent crisis. This service
               • Pre-arrival information
               • Orientation and induction sessions
               • Ongoing dissemination of information via email/intranet/leaflets/poster
               • Advice and support services

Mental health incidents seem to be more frequent. They take a lot of skill, time and
effort to manage, often from several members of staff.

   •   Dental care the dental surgery on campus has 4 dental surgeons and is open to
       the public as well. The dental surgery offer free NHS dental check ups are
       available to students. There is an alternative option of a Student Dental Care
       Plan, which is £6.00 a month, and includes
          o One thorough and comprehensive dental examination each year
          o One scale and polish for the year
          o 10% discount on dental treatments required and requested
          o Priority appointment for emergency pain relief
          o World Wide Trauma Insurance
          o Redundancy protection

Swansea Health Social Care and Well-being Needs Assessment 2010
   •   GP Surgery - The GP Surgery on campus is the only one in Swansea that is
       dedicated to students, and has 3 practising GPs and 2 locums and 2 Nurses
       which has a practice list size of about 8000 although this includes other members
       of the public, the majority are students. International students can register in a
       similar way to British students, however, if they are a temporary student for less
       than 6 months, they can register as a temporary patient.

       Students are encouraged to register with the GP Surgery in Fresher’s Week, (the
       first week of the academic year) as part of their Fresher’s Introduction pack. The
       GP Surgery offers smear tests, and the waiting list for this is a few weeks, as
       would be expected certain times of the year are more busy than others, such as
       during academic term times. Sexual health tests are also offered to patients.

   •   Student Union – this is an independent organisation that represents the student
       body. This is compromised of different sabbatical posts responsible for different
       remits (e.g. education, women’s issues, welfare etc.) The students Union in
       Swansea run a number of campaigns for students throughout the year, current
       work includes Singleton Park Campaign and Student Employability and Carers
       Group. The students are sent a variety of web-based surveys throughout the
       year to guide the sabbatical officers to base policy on factual evidence, and has
           o Student safety in Singleton Park
           o Closure of Police Stations
           o Departmental changes
           o NSL Library closures
   •   Advice Centre – this is run by the Student’s Union and offer free advice to
       students on a range of topics, offer free contraception and personal alarms, and
       pregnancy tests at a nominal charge
   •   Mental Health
       Students who have attempted suicide and taken overdoses are most likely to go
       through A&E. Overdose liaison nurses report such incidents to the Mental Health
       Co-ordinator to enable the Service to follow through on any subsequent student
       support needs. Very occasionally such incidents are not communicated.

   •   Secondary Care
       Anecdotal reports suggest that some international students attend A & E when
       they should use their GP surgery or out of hours service

   •   Pharmacies
       A number of pharmacies tend to be used more frequently by the srtudent
       population due to their location
       Hendrefoelan Student Village – Killay Pharmacy
       Beck House – Uplands Pharmacies
       Singleton Campus – Uplands/Sketty Pharmacies

Swansea Health Social Care and Well-being Needs Assessment 2010
Care Leavers

Care leavers support package
Swansea University offers extra support for students who have been in care. To qualify
the care leaver needs to have been in Local Authority Care as a young person for 3
months. A care leaver classification comes into place at the age of 16 (school leaving
age) and support arrangements are available until 21. At the University, support is
available until the end of the course.

Swansea University is committed to providing support for children in care and those
leaving care who want to go on to higher education. There is a package of support
measures aimed at helping students to settle in, focus on their studies and graduate
successfully. The University has been awarded the Frank Buttle Trust Quality Mark for
Care Leavers in Higher Education in recognition of our commitment.

This package has been designed for care leavers whose permanent residence is in the
United Kingdom and who are 'home' students for fee purposes. Applicants who are not
'home' students are able to contact the Money Advice & Support Office to discuss any
support needs they may have.

Support available for care leavers at Swansea University
Swansea University has put some specific things in place to support care leavers.
Declaration of status as a care leaver is made on the UCAS application form or with the
social services team, who can let the University know of care leaver status. This assists
in ensuring that assistance is available from the outset.

Care Leavers Support Meeting
After an offer of a place at Swansea University, a support meeting is provided to help
with the transition to university life. The meeting can include the care leaver, the
Looked after Children Team member, the University's mentor for care leavers, a
representative of the University's residential services and a representative from the
school the care leaver will be joining. During this meeting the level of financial support
available, the type of accommodation available, and, where appropriate, make provision
for any additional support e.g. for a disability or specific learning difficulty like dyslexia,
is established.

In addition to the support package offered by the individual’s area Social Services, the
University offers:

   •   Assistance with the application to the University
   •   Financial assistance to attend interviews and Open days
   •   Care leavers scheme
   •   Assistance with applying for financial support from the Student Loans Company
       via the individual’s Local Authority
Swansea Health Social Care and Well-being Needs Assessment 2010
   •   Priority access to the Financial Contingency Fund providing a grant of up to
       £1,000 per year in addition to other financial support entitlements.
   •   All year round accommodation
   •   A named support contact for all aspects of University life
   •   Support with childcare during studies
   •   Support to find part time/holiday work and with career planning

Money Management & Budgeting
The staff in the Money Advice and Support Office are on hand to provide advice and
guidance on budgeting and making sensible choices.

Support whilst studying
A full range of support is available, including a Counselling Service, Disability and
Dyslexia Service, Health Centre, University Chaplaincy, Day Care Centre (for students
with children), Computing and Library facilities and learning support from personal tutors
and other academic staff.

Following graduation the Careers Service provides a wide range of workshops and
events aimed at achieving career goals.

All year round accommodation

Swansea University guarantees 365 days a year accommodation on campus for the first
year at University, and tries to ensure that the type of accommodation is appropriate to
the student’s needs.

Support with childcare
Grants are available for students with children who need childcare.

   •   Primary care referrals for mental health are fairly common.
   •   Secondary care referrals for mental health are less common, being for students
       in a higher level of need. Only a proportion of students who would benefit are
       referred because we know they would not meet the Swansea NHS criteria for
       secondary care.
   •   Due to the above there is a gap in provision between the University and the NHS
       into which a significant number of students fall without support.

   There are occasions when information necessary for the support of a student is not
   available from health services in their permanent place of residence, though
   occasionally it is due to the student not giving permission.
   More serious are the occasional students with high level needs who turn up from
   parts of the UK without any referral from their previous NHS Services to either the
   University or apparently the local NHS.

Swansea Health Social Care and Well-being Needs Assessment 2010
Wellbeing Services

The Wellbeing Unit has been created within Student Support Services in 2009 to help
people feel better within themselves and function more effectively as members of the

Services available

1. Counselling for staff and students

A range of approaches, therapies and skills which will help you to feel listened to and

What is counselling?
Counselling is a different experience for each individual but generally people come to
the Counselling Service when something occurs in their lives that they feel they do not
have the skills or strategies to cope with alone.

This may be due to an event such as bereavement or relationship break-up, or a critical
incident such as an accident or a criminal assault. It may also be something that has
long-term symptoms but no obvious cause, such as depression, an eating disorder, self-
harm or lack of motivation with course work.

What happens in Counselling?
There are a range of approaches offered, therapies and skills which will help the
individual to feel listened to and understood. Advice is not provided on what to do but
will to facilitate understanding of influences and patterns in the individual’s life, helping
to take decisions, make choices and develop new strategies for coping as appropriate.
Six sessions of individual counselling are offered with a review at around session four.
In some cases this may be extended. Couples counselling is also offered where both
parties are University students or small groups where there is a collective difficulty
between students.

Who are the Counsellors?
There are five permanent members of the counselling team, some working term-time
only. They are all accredited with the British Association for Counselling and
Psychotherapy (BACP). There are a number of trainee and associate counsellors who
are already experienced in face to face counselling and working towards finishing their
qualification or becoming accredited. They are supervised by permanent members of
the team.

Wellbeing Advice and Support

The Service is aimed at people who

Swansea Health Social Care and Well-being Needs Assessment 2010
   •   are experiencing a high level of mental distress or have done in the past and
       want to check out what support may be available to you, both within and outside
       of the University
   •   are experiencing mental distress and are struggling with studies as a result
   •   have been to or gone into hospital due to mental distress
   •   have experienced any mental distress which is affecting relationships with those
       who the individual lives and study with

If further advice or support is needed, the Wellbeing Co-ordinator can:

   •   provide support help to minimise the impact of distress on studies
   •   help to explore options for support/treatment
   •   agree a plan of action to ensure that the University responds appropriately to the
       individual’s situation
   •   ensure liaison and continuity between the University and external services
   •   agree if information should be shared about the individual’s situation and exactly
       what can be communicated

The Service provides a wide range of training to staff on issues highly relevant to their
roles across the University including:

   •   The role of the tutor
   •   Listening skills
   •   Referral to appropriate services and setting boundaries
   •   Managing stress
   •   Relaxation exercises
   •   Understanding mental health difficulties

2. Workshops and groups

A number of groups and workshops, are provided to create a unique learning
opportunity that may benefit in a way that one to one counselling cannot. These include
therapeutic groups, themed workshops and didactic health promotion groups.

General Service Provision with Swansea University

Joint Incident Control Plan for dealing with meningitis & meningococcal disease
   • Student Incident Plan has been produced to provide a framework for the
        University response to incidents which primarily affect an individual student and
        those in their immediate circle, but doesn’t include major international incidents
        that may affect specific groups of students. The policy provides information on
        the following incidents:
           o Protocol for managing emergency situations involving students
           o Responding to the death of a student
           o Medical emergencies
Swansea Health Social Care and Well-being Needs Assessment 2010
          o Mental health emergencies
          o When a student goes missing
          o Responding to major international incidents
The university has a Student Support Services that is responsible for providing students
with targeted information and guidance designed to prevent crisis. This service
             • Pre-arrival information
             • Orientation and induction sessions
             • Ongoing dissemination of information via email/intranet/leaflets/poster
             • Advice and support services

Key Strategy and Policy Documents being followed in relation to HSCWB

   •   Student mental health policy
   •   Student incident policy
   •   B-EAT – mental illnesses support for young people

Key Issues

   •   It has been reported that only 70-80% of students register with the GP Surgery
       and dental surgery on campus. The reasons for not registering may be that the
       students live locally and stay registered with their usual GP and dental practice,
       also due to the nature of the term times; many students will remain with their GP
       and dental practice at home.

Swansea Health Social Care and Well-being Needs Assessment 2010

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