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					The VPO Operator
Section Overview

• The role of the VPO operator
• Starting and stopping the Motif GUI
• The VPO Operator windows
• Working with VPO Messages
• Problem resolution
• Running reports



                                    The VPO Operator
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The role of the VPO Operator

• Keep the computing environment operational

• Provide computing services to end users

• Typical tasks of operators:
   – Console message handling
   – Start / stop jobs and processes
   – Take care of printouts and backup
   – Monitor system and application status

• VantagePoint Operations focuses on the management
  (monitoring and control) of systems and system services




                                                      The VPO Operator
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                                                         [vpo_operator]
 Starting and Stopping VantagePoint
 Operations
 (The Operator GUI)
• Start VPO requesting the user ID and password:
   opc

• Alternate logins:
   opc -user
       Bind VPO user id to UNIX user id
   opc -user <VPO user id> -passwd <VPO password>
       Specify identification in the runstring

• Personal environment is set up by the Administrator

• Exit menu option is available from all main windows

                                                The VPO Operator
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Getting Help


• Extensive online help is
  provided
• Uses CDE help
• Accessible from all VPO
  windows
• VPO QuickStart help volume
• Field-sensitive help on all
  Dialog Manager windows




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VantagePoint Operations GUI Main Windows




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                                          [vpo_operator]
The Managed Nodes Window




 • Shows all nodes the operator is responsible for
 • Color-coded status information as in the Message Browser
 • Hierarchies for large environments are available

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The Message Groups Window




 • Logical grouping of application and system messages
 • Typically used to build application domains
 • Symbols show message group status using color codes

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                                                            [vpo_operator]
The Application Desktop Window

   Application Group




                       Application

                                         The VPO Operator
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                                            [vpo_operator]
The Broadcast Command
                        Input to Broadcast Command



                                                      Output Window




                                                     The VPO Operator
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                                                        [vpo_operator]
           Customized Startup




       Use Right Mouse Button
on Application Desktop symbol - reveals
                pop-up

                                 Window presented with preconfigured input




                                           Customizable areas for operator use



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                                                                                         [vpo_operator]
Operator’s Drag & Drop Actions



   Drag Object from             Drop Object on
         ...                     Application

                       Execute application either using all
   Node Layout Group    nodes in the group as arguments
                        or execute application on all the
                            nodes in the layout group
                       Execute application using dropped
         Node           node as an argument or execute
                        application on the dropped node



                                                              The VPO Operator
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                                                                 [vpo_operator]
The Message Browser Window




• Central information component of VPO
• Lists all events an operator is responsible for
• Point-of-control for actions

                                                         The VPO Operator
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                                                            [vpo_operator]
Message Browser Windows


Browser Types:
•   Active Messages      Default
•   View Messages        Filtered subset of active messages
•   History Messages     Subset of acknowledged messages
•   Pending Messages     Messages from outside Service Hours




                       Pending              Active             History


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                                                                            [vpo_operator]
Message Details




   • Full information about all message attributes
   • Full access to all actions, annotations, escalations
     and other activities
                                                            The VPO Operator
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                                                               [vpo_operator]
Using Views




                    • Multiple
                      criteria
                      available for
                      flexible
                      selection

                    • Saved
                      Settings
                      available for
                      future use


                   The VPO Operator
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                      [vpo_operator]
Instructions and Annotations


• Instructions
    – Configured per message by the administrator
    – Available via a pop-up menu or Details window
    – Provide hints and directions
    – Cannot be changed by the operator

• Annotations
   – Added to the message by the operator
   – Available via a pop-up menu or Details window
   – Can be added by running actions (automatic and operator
     initiated)


                                                      The VPO Operator
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                                                         [vpo_operator]
Automatic & Operator Initiated Actions


• Automatic Actions
   – Routine tasks
   – No operator intervention required
• Operator Initiated Actions
   – For actions that require operator interaction
• Re-running automatic actions
   – Used to re-try “failed” automatic actions
• Stopping Actions
   – Can be used to stop automatic and operator initiated actions




                                                         The VPO Operator
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                                                            [vpo_operator]
External Services and Escalation
• External Notification
   – Configured by the VPO Administrator
   – Activation of pager, email etc. based on time and day
   – Uses VPO message attributes to forward to application/script
• Trouble Ticket
   – Configured by the VPO Administrator
   – Used to track, document and communicate problems
   – Uses VPO message attributes to forward to application/script
• Escalation
   – Configured by the VPO Administrator
   – Invoked by the VPO Operator
   – Allows forwarding of problem to “next level of support”
   – Requires cooperative Management Servers

                                                        The VPO Operator
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                                                           [vpo_operator]
              Summary
The Task-Oriented Working Environment
Tools are matched to skills and responsibilities
   Unique environment for each operator
   Suited to the operator’s exact day-to-day needs
   Can be changed as the enterprise evolves
Main VPO Windows
   Managed Nodes
   Message Groups
   Application Desktop
   Message Browser
Working with messages
   Viewing the details
   Running actions
   Using instructions and writing annotations
                                                The VPO Operator
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                                                   [vpo_operator]
  Message/Problem Processing Flow

                              Log file                          Monitor                            Application                           Console
 Agent                      Encapsulator                         Events                              Events                       Messages (MPE/iX only)

 Management                                                                Central Event
 Server                                                                      Handler

                                                                           Operator Station


                  Problem                           Get Info                                             Solve or Escalate                           Document
                 Notification                      on Problem                                                Problem                                  Problem

Managed Nodes
Msg Grp Map                  where         what                                 Automatic            Guided         Open     Broad-      Start
                                                          How to solve
Browsers                                                                         Action              Action        Console   cast       Applic
External
                                                                                                                                           Add           Review
                                                                                                                                          Anno-          Anno-     Trouble
                                                                                                                                          tation         tations    Ticket
                                                                                            Check
                                                  Event          Anno-                      Successful
                Highlight        Details                                                    completion
                                                  Help           tations
                                                                                                                                                   Acknowledge
                                                                                                                                                   Problem


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                                                                                                                                                       [vpo_operator]
    Message/Problem Processing Flow

                              Log file                          Monitor                            Application                               Console
   Agent                    Encapsulator                         Events                              Events                           Messages (MPE/iX only)

   Management                                                              Central Event
   Server                                                                    Handler

                                                                           Operator Station


                  Problem                           Get Info                                             Solve or Escalate                             Document
                 Notification                      on Problem                                                Problem                                    Problem

Managed Nodes
Msg Grp Map                  where         what                                 Automatic            Guided         Open     Broad-        Start
                                                          How to solve
Browsers                                                                         Action              Action        Console   cast         Applic
External
                                                                                                                                             Add           Review
                                                                                                                                            Anno-          Anno-     Trouble
                                                                                                                                            tation         tations    Ticket
                                                                                            Check
                                                  Event          Anno-                      Successful
                Highlight        Details                                                    completion
                                                  Help           tations
                                                                                                                                                     Acknowledge
                                                                                                                                                     Problem


                                                                                                                                                       The VPO Operator
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                                                                                                                                                          [vpo_operator]
    Message/Problem Processing Flow

                              Log file                          Monitor                            Application                               Console
   Agent                    Encapsulator                         Events                              Events                           Messages (MPE/iX only)

   Management                                                              Central Event
   Server                                                                    Handler

                                                                           Operator Station


                  Problem                           Get Info                                             Solve or Escalate                             Document
                 Notification                      on Problem                                                Problem                                    Problem

Managed Nodes
Msg Grp Map                                                                     Automatic            Guided         Open     Broad-        Start
Browsers                     where         what                                  Action              Action        Console   cast         Applic
                                                          How to solve
External
                                                                                                                                             Add           Review
                                                                                                                                            Anno-          Anno-     Trouble
                                                                                                                                            tation         tations    Ticket
                                                                                            Check
                                                  Event          Anno-                      Successful
                Highlight        Details                                                    completion
                                                  Help           tations
                                                                                                                                                     Acknowledge
                                                                                                                                                     Problem


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                                                                                                                                                          [vpo_operator]
   Message/Problem Processing Flow

                              Log file                          Monitor                            Application                               Console
  Agent                     Encapsulator                         Events                              Events                           Messages MPE/iX only)

  Management                                                               Central Event
  Server                                                                     Handler

                                                                           Operator Station


                  Problem                           Get Info                                             Solve or Escalate                             Document
                 Notification                      on Problem                                                Problem                                    Problem

Managed Nodes
Msg Grp Map                  where         what                                 Automatic            Guided         Open     Broad-        Start
                                                          How to solve
Browsers                                                                         Action              Action        Console   cast         Applic
External
                                                                                                                                             Add           Review
                                                                                                                                            Anno-          Anno-     Trouble
                                                                                                                                            tation         tations    Ticket
                                                                                            Check
                                                  Event          Anno-                      Successful
                Highlight        Details                                                    completion
                                                  Help           tations
                                                                                                                                                     Acknowledge
                                                                                                                                                     Problem


                                                                                                                                                       The VPO Operator
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                                                                                                                                                          [vpo_operator]
    Message/Problem Processing Flow

                              Log file                          Monitor                            Application                          Console
  Agent                     Encapsulator                         Events                              Events                      Messages (MPE/iX only)

  Management                                                               Central Event
  Server                                                                     Handler

                                                                           Operator Station


                  Problem                           Get Info                                             Solve or Escalate                        Document
                 Notification                      on Problem                                                Problem                               Problem

Managed Nodes
Msg Grp Map                  where         what                                 Automatic            Guided         Open     Broad-     Start
                                                          How to solve
Browsers                                                                         Action              Action        Console   cast      Applic
External
                                                                                                                                          Add        Review
                                                                                                                                         Anno-       Anno-      Trouble
                                                                                                                                         tation      tations     Ticket
                                                                                            Check
                                                  Event          Anno-                      Successful
                Highlight        Details                                                    completion
                                                  Help           tations
                                                                                                                                                  Acknowledge
                                                                                                                                                  Problem


                                                                                                                                                  The VPO Operator
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                                                                                                                                                     [vpo_operator]
Reporting Facility
                          • Available from
                            Message Browser
                            actions menu or as a
                            set of Applications in
                            the Application Desktop

                          • Access to
                            preconfigured set of
                            reports

                          • Reports support
                            parameterization

                          • Output to window,
                            printer or file



                                    The VPO Operator
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                                       [vpo_operator]

				
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