Sears, Roebuck, and Co. @ Indiana University Leadership by 917mMF

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									Sears, Roebuck, and Co.
 @ Indiana University

  Leadership Assessment


 Steve Kirn, VP of Innovation
 Alicia Winckler, Mgr of Testing
 and Selection Processes

          Oct. 24th, 2000
Agenda

    •   Introductions
    •   Review of Assessment Methods
    •   Focus on Assessment Centers
    •   Assessment Center Demonstration
    •   Debrief and Questions
Leadership Assessment:
 A “Selection” Decision


     Organizations make very impactful
      statements about their values when
      they decide who to promote.
Leadership Assessment



    Lesson #1:

    Know What You’re Looking For…
      Consider:
           Culture
           Business Strategy
           Organizational Structure
           Characteristics of Successful Performers
Leadership Assessment:
  Assessment Methods

      Interviews
      Role Plays
      Work Simulations
      In-basket Exercises
      Writing Work Samples
      Business Case Analyses
      Presentation Work Samples
      Leaderless Group Exercises
Leadership Assessment:
   Assessment Methods

    Interviews
    Pros...              Cons...
    People are           Not reliable and,
      comfortable with     many times, not
      this method          valid
    Good at assessing    Interviewers may
      communication        have a “false
      skills               sense” of feeling
                           like they know the
                           person
Drawback to Interviewing
Leadership Assessment:
   “Can Dancers”
Leadership Assessment:
   Assessment Methods

    The best interviews are conducted
      when:
    • the questions are behaviorally-based
    • the questions focus on specific
      examples of past work performance
    • interviewers are trained regarding
      “what to look for”
Leadership Assessment:
   Assessment Methods

   Work Simulations
   Pros...          Cons...
   People consider this    Significant cost to
     activity “face valid”   develop and to run
   Predictive validity,    Can only
      when analyzed          accommodate a
        reliably, is high    limited number of
   Good at assessing job     applicants
     relevant skills/tasks Not suited for some
                             specific tasks/skills
Leadership Assessment:
   Assessment Methods

    Work simulations are usually used
      when:
    • the process can be highly automated
    • the job is critical to company success
Leadership Assessment:
   Assessment Methods

    Leaderless Group Exercises
    Pros...          Cons...
    Predictive validity,   Training assessors can
       when analyzed         be difficult
       reliably, is high   Can only
    Good at assessing        accommodate a
                             limited number of
       group behaviors       applicants
Leadership Assessment:
   Assessment Methods

    Leaderless Group Exercises are usually
      used when:
    • building relationships is an essential
      function of the job
    • being a successful individual
      contributor does not predict success
      in this position
Leadership Assessment


    The best assessment decisions are
     made when you use multiple
     methods and multiple assessors to
     make decisions based on multiple
     traits of candidate performance.
Leadership Assessment


            One Solution:
         Assessment Centers
Leadership Assessment


     Lesson #2:

     Once you know what you’re looking
      for…you must know how you’re
      going to find it
Leadership Assessment

     Skills            Assessment Method
                   Interviews    Business     Group
                                Case Study   Exercise
     Communi-          X                        X
     cation
     Report                         X
     Writing
     Problem-                       X
     Solving
     Negotiating                                X
     Skills
Leadership Assessment

    An Example at Sears:

    Development of Key Executives
     Starting with an Assessment Center
Leadership Assessment

    Lesson #3:

    Once you know what you’re looking
     for…and you know how you’re going
     to find it…you must know when
     you’ve found it.
Leadership Assessment


      Leaderless Group Exercise
            Demonstration
Leadership Assessment



             Debrief

								
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