; New Kids on the Contact Center Block
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New Kids on the Contact Center Block

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It's time. Your existing communications technology is reaching end of life, the service costs are exorbitant, and you just don't have access to the kind of feature richness that can keep your business competitive. It's time to migrate your enterprise communications infrastructure to an IP environment. Not to take anything away from the multitude of excellent call center platforms available, but the author has long believed long-term success will favor those vendors that officer solutions that can handle both sides of a business' communications needs. That's why companies like Interactive Intelligence have been successful, and it's why 8x8's acquisition of Contactual is a smart move. They have been watching from the sidelines and realize there are real advantages, not the least of which is cost savings, but also mobility, flexibility and ease of use and management.

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