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Organisational Development Vacancies ~ Supporting Information Organisational Development Business Partner Organisational Development Adviser (job share – 17.5 hours per week) Both posts are based in our Gosforth office Hello, my name is Jennifer Flint and I’m the Organisational Development Manager for Isos. I have put this document together to give you a context for understanding the job descriptions and person specifications for the two posts we are advertising. I hope they give will you a better feel for what it will be like to work in our team and help you make an informed decision about whether we are a good fit for each other. With that in mind I am including: Organisational context and our agenda Organisational Structure Chart Summary of the vacant roles Who we are looking for to join our team Thank you for your interest Jennifer Organisational Context Isos has just been through a major restructure to create one single organisation, from what was previously a group structure with three distinct operating companies, each with their own boards, managing directors and set of financial accounts. The restructure has affected the organisation at every level. This year gives us a great opportunity to move forward as one. To support this the Executive Team have developed a new (2020) Vision. in 2020 We are the north’s leading housing company, acclaimed nationally as the most pioneering organisation in our sector. Our customers love our diverse and innovative services, which improve their lives in ways they never thought possible. Our success is sustained by a thriving commercial portfolio. Our brand, delivered everyday through exceptional customer service, is widely celebrated as a symbol and guarantee of outstanding quality. Year after year we are recognised as one of the very best companies to work for. We continue to grow because we are the first and best choice for customers, partners and employees. Our agenda Our team has been created to help support Isos in achieving its vision, merging together what was previously Human Resources and Learning and Development. Over the next eighteen months we have a big agenda to deliver, including: Supporting the implementation of the Isos Customer Access Strategy Establishing a new central hub for our Property Services Team Embedding our new organisational values into everything we do Our inaugural Managers Conference followed by a Staff Conference Team Leader development Reviewing our performance management processes Harmonisation of terms and conditions Development of our Staff Forum Development of our HR and payroll database Review of team information storage and filing Organisational Structure Chart Within the organisation we have four directorates – Business and People, Finance, Property and Development, Customers and Communities – each headed up by an Executive Director who reports into our Chief Executive, Keith Loraine. Our team sits within the Business and People directorate. Business & People Executive Director Business & People (Richard Fryer) Assistant Assistant Director (Business) Director (People) (Dick Ayling) (Peter Ferguson) Strategy & Information Health & ICT Services Organisational Comms & Performance & Service Safety & Technical Development Marketing Manager Design Manager Manager Manager Manager (Kari Best) Manager (Ean Badham) (John Sammons) (Jennifer Flint) (Ali Richardson) (Greg McIntyre) Organisational Development Assistant Director (People) (Peter Ferguson) Organisational Development Manager (Jennifer Flint) OD Business OD Business OD Adviser Partner Partner X2 (Systems) Summary of the vacant roles Each of the two vacant posts have three distinct parts to their roles, as follows: OD Business Partner – full time First point of contact Property & Development and Customers & Communities are our two large operational directorates that include a range of disciplines and services including housing management, property services (which includes our trade staff), development, asset management, safer neighbourhoods, financial and social inclusion, care and support and customers services. The Business Partner role will be the first point of contact for one of these large operational directorates, providing excellent customer service and dealing with all relevant casework. Project lead We have a number of OD projects to be delivered in the next twelve months and beyond. Another major aspect of the role will be to lead on projects which will be allocated according to experience, skills and areas of interest. Specialist area The new Business Partner will be responsible for updating, developing and communicating people policies to keep us up to date with employment law and best practice as their specialist area. OD Adviser – job share First point of contact We currently have a part time Business Adviser who works Monday, Tuesday and Wednesday (am). We are looking for someone to join us to cover the rest of the week – Wednesday (pm), Thursday and Friday. The role will be the first point of contact for either the Finance or Business & People directorate, providing excellent customer service and dealing with all relevant casework. Administrative support and process management This element of the role is to co-ordinate and administer the day to day and cyclical processes of the OD service including recruitment and selection, induction, appraisal etc. Project support We have a number of OD projects to be delivered in the next twelve months and beyond. Another key element of the role will be to provide project support to the Business Partners, OD Manager and Assistant Director (People) which will be allocated according to experience, skills and areas of interest. Who we are we looking for to join our team For both roles, you need to be passionate about delivering great customer service and like the sound of working in a small, friendly, hardworking team. You will also need to be a qualified CIPD professional with excellent interpersonal skills and the ability to build rapport and gain peoples’ trust in handling challenging and sensitive issues. Because we are a relatively small team you will need to be versatile enough to turn your hand to different pieces of work, and prepared to muck in and do whatever needs to be done when we are under pressure to meet a deadline. For the Business Partner role you will be confident at working with senior managers dealing with HR issues. Ideally you will also have led on OD projects and/or have some training and development skills and experience. For the Adviser role you will have excellent organisational skills and attention to detail, with the ability to juggle and prioritise a wide variety of tasks. And finally, I’d also like to think that you are the sort of person who genuinely want to make a difference to our customers and communities. If this sounds like you, we look forward to receiving your application.
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