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StrategicPlanningITActionProjectList2010-2015-finalDraftWithMgtOverview

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StrategicPlanningITActionProjectList2010-2015-finalDraftWithMgtOverview Powered By Docstoc
					Strategic 5 year Technology Plan

Preamble



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Management Overview



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          New Technologies:
e-Content 1 Open Source Free Content for Education,
  Vid-an  2 Video Analytics,
  Cloud   3 Cloud Computing,
 Internet 4 Ubiquitous Internet Access,
Soc-nets 5 Social Networking,
 Shared-
          6 Shared Technologies Across Governments,
   tech
Aug-reality 7 Augmented (Geographic) Reality,
 Sensors     8 Sensor Computing and Communication Device Ubiquity,
    PR       9 Town 311-type Info-Line Coupled with Voice Response Technology,
 Learning    10 Individual Learning Mode Training Technology,
Interfaces   11 Web Services and XML Interface Application Technology
 Wireless    12 Radio Frequency Convergence to Digital from Analog
  Display    13 New forms Display Technology



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Mission Commitments



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I/S Mission Statements (from 2000 and 2006 Board Of Directors Reviews)

1. Support the missions of the Town and Board of Education.
2. Strengthen the synergistic partnerships between the Town and Board of
Education.
3. Leverage services and sharable common technologies.
4. Serve as a change agent (encourage technological change and assist in
risk management) to the Town and Board of Education.
5. Increase public access to school and government information and
information processes.
6. Serve as a source of technology research, support and services to the
Town, Board of Education and associated nonprofit entities.

7. Foster positive economic development and growth within the community.

8. Consult to the Town and Board of Education regarding application of
“New Economy” technology factors (e.g. Moore & Metcalf).
9. Develop, implement, and manage methods and mechanisms for systems
record security and personal security systems involving city information
systems (added in 2001).
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Goal #4:                                                                                                                                                                                                                   1 Support    2 Synergistic                             3 Leverage              4 Serve as                5 Increase                    6 Technical              7 Foster                  8 Consult on                9 Develop
                                                                                                                                                                                                                                                                                                                                                                                              Goal #3:                                                                                 Goal #1:                                               Goal #3:     Promote                                                                                                                               Goal #7:                                                                             Town and     Town and                                  Services and            Change                    Public                        Research                 Positive                  "New                        and
                                                                                                                                                                                                                                                                                                                                                                                    Goal #2:  Foster           Goal #4:                                                                Promote     Goal #2:                                   Focus on     Positive   Goal #5:                                                                                                                   Foster                                                                               BOE Missions BOE                                       Technologies            Agent                     Access                        and                      economic                  Economy"                    Implement
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Partnership                                                                                                               Development              development               Technologies                Security
                                                                                                                                                                                                                                                                                                                                                                       Goal #1:
                                                                                                                                                                                                                                                                                                                                                                                    Make the  Economic         Foster                                                                  Environmen Make the                                    Education    Youth      Restore     Goal #6:                                                                                                       Economic
                                                                                                                                                                                                                                                                                                                                                       Goals: 2008-    Limit Tax    Community Developme        Neighborho                     Goals: 2008-                             tal         Community                                  and Facility Developmen Neighborhoo Limit Tax                                                                                                      Developmen
           File Name: Strategic Planning I T Action Project List 2010-2015 - Complete Draft with Mgt Overview                                                                                                                                                                                                                                          2009 B.O.D.     Increases    Safer     nt               od Pride                       2009 B.O.D.                              Stewardship Safer                                      Renovations t           d Pride     Increases                                                                                                      t                                                            Count of I/S                                                                                                                                                                                                                                                                                           Count of New                   1                    2                       3                               4            5                   6                    7                     8                          9         10          11           12        13                       39                50                11              4             8             21             15
Information Systems 5 Year Strategic Technology Action                                                                                                                                                                                                                                                                                                                                                                                        Count of Goal                                                                                                                                                                                                                                                                                                    Mission                                                                                                                                                                                                                                                                                               Technologies                                                                                                                                                                                                                                                            Technology                                         Michael                                      Michael         Rick
                List - 2010
         Organizational through 2015                          Version 1                                                                                                             2008-9                2010                                                                                                                                                             102           36           27             75             240       Occurrences                                            19                              59                         34                                     22                                             32                             94                 27                                                     Element                                     92             44                      100                         109                          82                         120                        33                       64                             90                                          Occurrences                    11                  20                      37                               89           51                  40                  31                    33                          12        27          65           32        0         Staffing   Ron Masse         Karen Freund       Shekman
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Network       Rick Smith    Mike Franzo     Korman        Weinberger                                                                                                                                                               Count of I/S Mission Element Occurrences

             Entities                                                                                                                                                                                                                                                                                                                                   Board #'s                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Application                          Systems        Systems       Technical    Systems and    Systems and
       (Departments and                                                                                                                                                                                                                                               Applicable        New Supporting           Shared        Project                  Strategic                                                                           Board Strategic                                                                                                                                                                                                                                                                                                   I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Analysis and    Tech Support and    Applications   Applications     Project     Applications   Applications    140

Seq.       Non-Profit                    Action              Time Frame           Measurement             Stake Holders                Costs            Impact Objectives            Policy              Policy                 Notes               Appendix          Missions           Technologies          Technology      Leader                   Plan Goals          1            2             3              4                       Plan Goals                                             1                                2                           3                                    4                                              5                               6                   7                                                    Elements:                                   1               2                        3                          4                           5                            6                         7                        8                             9                                           Technologies             e-Content              Vid-an                  Cloud                        Internet         Soc-nets           Shared-Tech       Aug-Reality          Sensors                            PR      Learning   Interfaces   Wireless   Display                Architecture   Systems Consulting    Consulting     Consulting    Leaderrship   Programming    Programming     120
                                                                                                                                                                                                                                                                     Information                                Does this      Who is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    100
                                                                                                                                                              What                                                                                                     Systems        New technologies to        involve      assigned                                                   Goals: 2008-2009 B.O.D.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           80
Seq.       Name of         Sort                                                  Department or            Supporters or        Money saved and or        accomplishment         Policymaker's        Policymaker's                                                     Mission        be supported in the        sharing    from I/S and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           60
No.      Organization      Code     Brief Description      Completion Time      Action's measure.         Those Effected           expended                  means.               direction.           direction.                                                    Elements in          action area.           among      or the client
                                                                                                                                                                                                                                                                                                                                            120                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Countof I/S Mission Element Occurrences

                                                                                                                               Reduce paper filing   Reduce paper cost,                                                    Reference $54/                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  20


                                     Streamline and                            Eliminate redundant                             costs. Reduce time      filing time and                                                       Accounting                                                                                                     100                                                                                                                                                                                                                                                                                                                                                                                            7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           140                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   1 Support Town and BOE Missions       2 Synergistic Town and BOE   3 Leverage Services and        4 Serve as Change Agent       5 Increase Public Access                  6 Technical Research and        7 Foster Positive economic   8 Consult on "New Economy"       9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           120
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           6
                                     eliminate Paper                               paper form.                                    consumed by              improve                                                           Transaction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Partnership               Technologies                                                                                            Development                      development                  Technologies

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           100
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           5
                                    VRR Process for                           Decrease time spent                              purchasing process        purchasing                                                       government cost                                                                                                    80
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           480
                                     operations and                           in purchase request       All Town               within departments          process                                                         issue raised by                                                                                     Karen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           360
 1        Accounting         A           auditing                 ?                  process.         Departments             and within Accounting.  responsiveness.               Goals:6             Goals:1             David Osborne                                 4,9              Interfaces             no          Freund         60                             1         #VALUE!       #VALUE!        #VALUE!                Goals: 2008 -2009 B.O.D. #VALUE!                                                 #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                     #VALUE!                       1                    #VALUE!                       #VALUE!                  #VALUE!                   #VALUE!                             1                                                                        #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!           1           #VALUE!
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           240
                                    XBRL Transaction                          Elimination of manual    Recreation                                     Reduced manual
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           120
                                      transfer from                                 entry from      accounting system                                  Data entry into                                                                                                                                                         Karen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                             40                                                                                                                                                                                                                                                                                                                                                                                            0 0
                                        Recreation                              Recreation report   users, Accounting                                 Munis FMS. Serve                                                                                                                                                        Freund /                                                                                                                                                                                                                                                                                                                                                                                                             1 1 Support Town and BOE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Support Town and BOE Missions      2 Synergistic Town and BOE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2 Synergistic Town and BOE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Partnership
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       3 Leverage Services and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     3 Leverage Services and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Technologies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4 Serve as Change Agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4 Serve as Change Agent        Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               5 5 IncreasePublic Access        6 6 Technical Research and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Technical Research and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             77 Foster Positive economic
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Foster Positive economic
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           88 Consulton "New Economy"
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Consult on "New Economy"
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Technologies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        99 Developand Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Missions                   Partnership                  Technologies                                                                                 Development                  development                   Technologies
                                   accounting to Town                          into Town Financial     Department,             Internal Application  as model for future                                                                                                                                                      Michael                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   100
 2        Accounting         A             FMS               2010-2015        Management System         Auditors                  Programming           transactions.               Goals:6             Goals:1                                                          4, 5              Interfaces             no          Korman         20                             1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                     #VALUE!                       1                           1                      #VALUE!                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1          80
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Count of New Technologies Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         60
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Count of Goal Occurrences
                                   Continue to Expand                             Except for legally                                                                                                                                                                                                                         Michael          0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    100                                                                 Internet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         40
                                   online Web access                            exclude persons all                                                         increased                                                                                                                                                        Korman /             Goal #1: Limit Tax    Goal #2: Make the    Goal #3: Foster    Goal #4: Foster                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     90
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         20
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    80
                                    to Assessor and                                 others should                                Programming               openness in                                                                                                                                                         Rick                  Increases          Community Safer         Economic       Neighborhood Pride                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   70
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Interfaces
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          0
 3          Finance          A        Tax records.           2010-2015                   posted.              Public           Development Costs           government.              Goals:6             Goals:1                                                           1,                Internet              no        Weinberger                                      1          #VALUE! Development
                                                                                                                                                                                                                                                                                                                                                                                                     #VALUE!     #VALUE!                                                                        #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                  #VALUE!                   #VALUE!                       #VALUE!                  #VALUE!                   #VALUE!
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    60
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 #VALUE!                                                                          #VALUE!
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Soc-nets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    #VALUE!               #VALUE!                                1         #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!           1           #VALUE!                     Goal #1: Promote                    Goal #2: Make the           Goal #3: Focus on                   Goal #4: Promote                Goal #5: Restore                            Goal #6: Limit Tax                Goal #7: Foster
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  50                                                                                                                                                                                                                          Count of New Technologies Occurrences
                                                                                      Recreation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Cloud                                      Shared-Tech
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Aug-Reality                Sensors                                                    Wireless
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Environmental                      Community Safer            Education and Facility                Positive Youth                Neighborhood Pride                               Increases                  Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Learning                                                                                                                                                                                                                                                                              Stewardship                                                      Renovations                        Development
                                                                                     departmental                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   30
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    20         e-Content
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Vid-an
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      PR

                                                                                accounting system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     0
                                                                               should electronically                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           e-Content          Vid-an                    Cloud      Internet          Soc-nets        Shared-Tech        Aug-Reality                Sensors        PR           Learning        Interfaces     Wireless

                                                                                    transfer XBRL                                                                                                                                                                                                                                                                                                                                              100
                                                                                                                                                                                                                                                                                                                                                                                                                                               90
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Count of New Technologies Occurrences


                                                                                       Standard                                                                                                                                                                                                                                                                                                                                                80
                                                                                                                                                                                                                                                                                                                                                                                                                                               70                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        100                                                                               Internet

                                    Automate manual                            transactions directly                                                                                                                                                                                                                                                                                                                                           60

                                                                                                                                                                                                                                                                                                                                                                                                                                               50                                                                                                                                                                                                                                                                                                                              Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         90
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         80
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Interfaces
                                   process of entering                           to Munis Financial                                                                                                                                                                                                                                                                                                                                            40
                                                                                                                                                                                                                                                                                                                                                                                                                                               30
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         70
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Soc-nets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         60
                                     information into                         Management System                                                                                                                                                                                                                                Karen                                                                                                           20
                                                                                                                                                                                                                                                                                                                                                                                                                                               10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         50
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Cloud                                                     Shared-Tech
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Sensors
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Count of New Technologies Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         40                                                                                                                                                 Aug-Reality                                                                                                                W ireless
                                   Munis that exists in                            thus eliminating         Recreation                                                                                                                                                                                                        Freund /                                                                                                           0
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Goal #1: Promote Environmental Stewardship        Goal #2: Make the Community Safer   Goal #3: Focus on Education and Facility Renovations      Goal #4: Promote Positive Youth Development        Goal #5: Restore Neighborhood Pride      Goal #6: Limit Tax Increases       Goal #7: Foster Economic Development                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              30                                     Vid-an
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Learning

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         20             e-Content                                                                                                                                                                                       PR
                                     other computer                               manual entry into       Department (to      Development costs to       Reduce time and                                                                                                                                                      Michael                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    10

 4          Finance          A           systems             2010-2012                   Munis.             Start with).        create transfers.          labor used.              Goals:6             Goals:1                                                         1,3,4,6            Interfaces             no          Korman                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                        1                          1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                     1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!         0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        e-Content               Vid-an                     Cloud           Internet             Soc-nets             Shared-Tech            Aug-Reality                      Sensors                    PR                 Learning          Interfaces                Wireless

                                                                              Bond documents put
                                                                               on Finance Web Site
                                                                                  in PDF, Word and       Bond investors,
                                    Bond books online                           Open Word formats         and public in                                    Contribute to
                                     for transparency                            for public use and      search of Town          Negligible cost -        openness and
                                         and public                                    improved            descriptive         posting effort to web       government
 5          Finance          A          information             2011                transparency.         information.                 site.              transparency             Goals: #7            Goals: #3                                                       1,5,6,7             e-Content             no        Ron Masse                                    #VALUE!      #VALUE!          1           #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                        1                                                                                                1         #VALUE!                     #VALUE!                  #VALUE!                          1                            1                         1                  #VALUE!                     #VALUE!                                                                            1               #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                     1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                               Desktop workspace
                                                                                     screens and
                                                                                keyboards "plug" to
                                                                                movable computing
                                                                                     unit (netbook,
                                                                                  notebook, laptop,
                                                                                   "pad" device for
                                                                                      mobility in
                                                                                    emergency or
                                    Develop Continuity                        required offsite work.
                                    of Operations Plan                                  Financial
                                   to include migration                       Management System                                                              Expanded
                                         to portable                           should be reachable            All Town                                     continuity of
                                         computing                               from anywhere on          Departments        Migration costs will be     operations and
                                       elements for                                the Manchester          dependant on           part of normal          development of                                                                                                                                                       Karen
                                      alternative site                            FiberNet or Town          functioning       replacement costs of         remote work                                                                                                                  Internet , Soc-                     Freund / Ron
 6          Finance          A              work.            2011-2015          Wireless locations.         accounting.           desktop PCs.              capability.            Goals: #6            Goals: #1        Definitions: SAL=                           1,2,3,4,6,8,9            nets                no           Masse                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1               1                        1                          1                    #VALUE!                             1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!               #VALUE!                                1            1                #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                     1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                            Statement of
                                                                                                                                                                                                                              Additional
                                                                                                                                                                               "Duty to Disclose" "Duty to Disclose"      Information; S-T
                                   Electronic Financial                                                                                                                        via the SAI. ERISA via the SAI. ERISA       Trading= Short
                                     model auditor for                          Monitor fees and                                                                                 408(b)(a) & IRS    408(b)(a) & IRS         Term Trading
                                    ERISA type trading                              disclose in                                                           Reduce cost of        Form 5500 from     Form 4400 from           Costs; CDSC=
                                         and sales                                "Statement of                               Professional Services         municipally             which non-         which non-            Contingent
                                      commissions in                                Additional           Town Employees       cost of modeling and         established              municipal          municipal           Deferred Sales
                                         employee                                 Information" .         with Municipally         monitoring by             securities          fiduciaries have   fiduciaries have        Charges; AFA=                                               Cloud , Internet ,
                                      investment and                            Produce portfolio           established        Accredited Fiduciary      investments for          the obligation     the obligation          Accredited                                                   Soc-nets    ,
 7          Finance          A         pension plans            2015           efficiency analysis.        investments.              Auditor               employees.              "assure" …         "assure" …           Fiduciary Audit;                              1,4,6             Interfaces              ?        Ron Masse                                    #VALUE!      #VALUE!       #VALUE!           1                                                                         #VALUE!                    #VALUE!                     #VALUE!                                         1                                              1                    #VALUE!                #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!                      1                               1            1                #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                    Electronic payment
                                    choices increased
                                   in Web Applications
                                        and at public                           Increased pubic
                                         "Counter"                              convenience and         Public and Finance    Unknown - depends           improve cost of                                                                                                                  Internet ,                          Karen
 8          Finance          A          applications         2010-1015               safety                Department         upon vendor support.           service                Goals:6             Goals:1                                                          5,6,9             Interfaces             no          Freund                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                     #VALUE!                  #VALUE!                          1                            1                  #VALUE!                   #VALUE!                             1                                                                        #VALUE!           #VALUE!               #VALUE!                                1         #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1

                                                                              Reduce Frequency of
                                                                              missed bid deadlines                                                                                                                                                                                                                            Ronald
                                                                              by vendors. Reduce                                                                                                                                                                                                                             Masse /
                                                                                paper use. Lower                                                                                                                                                                                                                             Michael
                                       Electronic                              cost of distributing                                                         increased                                                                                                                   Internet , Soc-                      Korman /
                                   submission of Bids                               copies in bid                                Programming               openness in                                                                                               1,2,3,4,5,6,8,   nets    , Shared-Tech                    Rick
 9          Finance          A       and Proposals           2013-2015         evaluation process.            Public           Development Costs           government.              Goals:6             Goals:1                                                            9             , PR , Interfaces        yes       Weinberger                                      1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1               1                        1                          1                           1                            1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!               #VALUE!                                1            1                   1              #VALUE!             #VALUE!                            1       #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                 Account Detail in
                                        Implement                                     Financial                               Reduce paper Storage         improved
                                        scanning of                           Management system                               Costs and Search time effectiveness and
                                     receipts and bills                       will be able to display                          for documents. Every      efficiency of
                                   into Munis Financial                              supporting            Accounting,          Department can use         financial /
                                       Management                                  documents of          Departments and            their existing        accounting                                                                                                                                                           Karen
 10         Finance          A            System             2011-2012             transactions.            Auditors                  scanners.           operations.               Goals:6             Goals:1                                                          3,4,6         Internet , Sensors         no          Freund                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                                1         #VALUE!             #VALUE!           #VALUE!                     1                        #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                                                                                  Development of
                                                                              Automatic notices to                            iPhone/Droid web app                                                                                                                                                                            Ronald
                                                                                   subscribers of                                 to subscribe to        Reduction in                                                                                                                                                        Masse /
                                                                               appearances of bid                                 Manchester RFP      advertizing costs                                                                                                                                                      Michael
                                    iPhone/Droid App                                 requests on                                     notifications      and increased                                                                                                                   Internet , Soc-                      Korman /
                                   for Manchester Bid                           Manchester Web                                  (downloadable web      Timely notice to                                                                                              1,2,3,4,5,6,8,   nets    , Shared-Tech                    Rick
 11         Finance          A          Process              2012-2014                   Site.      public and vendors               app at a fee)  interested vendors.             Goals:6             Goals:1                                                            9             , PR , Interfaces        yes       Weinberger                                      1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1               1                        1                          1                           1                            1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!               #VALUE!                                1            1                   1              #VALUE!             #VALUE!                            1       #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                                Results posted to                                                                                                                                                                                                                             Ronald
                                                                               Web and available in                                                                                                                                                                                                                          Masse /
                                    Manchester Bond                                 the form of a                                                                                                                                                                                                                            Michael
                                      Bids process                                downloadedable                                                            increased                                                                                                                                                        Korman /
                                    results are posted                         IPhone/Droid app to                               Programming               openness in                                                                                                                                                         Rick
 12         Finance          A         to Internet.             2011                Subscribers.           Public              Development Costs           government.              Goals:6             Goals:1                                                                        Internet , Learning                  Weinberger                                      1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                     #VALUE!                  #VALUE!                   #VALUE!                       #VALUE!                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                                1         #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!      1       #VALUE!      #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                Department Head
                                                                                      individual
                                                                                Spreadsheet draft
                                                                                 "what-if" models                                                         Data entry of
                                                                                standardized to a                             Financial Management        Departmental
                                                                              form compatible with                             System improvement       budget integrated
                                       Budget Draft                               upload to Munis                                in standard data         with Budget-
                                       Spreadsheet                                     Financial    Department Heads,          exchange or add-on        making thought
                                    uploading to Munis                              Management            Budget              conversion "Product"         process in                                                                                                                                                          Karen
 13         Budget           B      from Departments            2012                   System.        Management.                      cost.              Departments.             Goals: 6             Goals: 1                                                         1,4,6             Interfaces             yes         Freund                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                    Performance
                                                                               Measures, Earnings
                                                                                forecasts, Capital                                                           Improved
                                    Salary Projection                          Project Projections                                                      sensitivity analysis
                                       Modeling in                             and other impacting                                                       and projection of
                                        Financial                                factors usable in  Department Heads,         New capabilities in or     major cost factor
                                      Management                              modeling and budget         Budget               importable to/from          in municipal                                                                                                                                                       Ronald
 14         Budget           B           System              2014-2015               projections      Management.                     FMS                  government.             Goals: 6             Goals: 1                                                         1,4,6             Interfaces             no          Masse                                         1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                        Automatic                                                                              Analysis, Design and
                                       Information                                                                                   interface
                                   Exchange between                                Performance                                implementation costs
                                     Capital Budget                            Measures for major                              are largely Systems
                                   System and Project                            capital projects,                                  Applications
                                      Management                               project management                                  Consultant and         Capital Project
                                      Systems and                              progress and capital        Major project      Systems Programmer           Management                                                                                                                                                         Ronald
                                         Financial                                 and operating          managers (e.g.          time costs (of a      effectiveness and                                                                                                                                                     Masse /
                                      Management                                expenditure "burn"         Public Works,        significant order of        progress                                                                                                                    Internet , Soc-                        Karen
 15         Budget           B            System                2015                rate linked.          Engineering,…)               ability).          management.             Goals: 3, 6          Goals: 2, 1                                                     1,3,4,5,6       nets   , Interfaces        no          Freund                                        1            1          #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                                1                                  #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                        1                          1                           1                            1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                                1            1                #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                 Departments like
                                                                                Public Works with
                                                                               Task-Activity-Phase
                                                                                 Project Planning
                                     Capital Project                            detail management                              Integration of Capital      Project Cost
                                      Management                                  can track cost                               Project Management       Control - problem                                                                                                                                                     Ronald
                                   Systems Integrated                           scheduling in large                                systems and            detection and                                                                                                                                                       Masse /
                                   With Budgeting and                              scale Capital        Managers of large          Accounting /          management by                                                                                                                                                         Karen
 16         Budget           B         Accounting            2011-2015               Projects.           scale projects         Budgeting systems       Project Managers           Goal: 3, 6           Goal: 2, 1                                                       1,4,6             Interfaces             no          Freund                                        1            1          #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                                1                                  #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!

                                                                                                                                 Simple Tracking
                                                                                                                                application can be
                                                                                Track Opportunity                             developed with internal
                                                                                     Costs and                                Systems Programming       Transparency
                                                                               Community Impacts                                staff or would be a   development and
                                                                                  from Interlocal           Wide range         reporting function of  Opportunity Cost                                                                                                                                                        Ronald
                                    Interlocal Project                           agreements on             depending on         outside Agency like     Analysis from                                                                                                                                                         Masse /
                                       Planning and                              Shared Services             Interlocal             CRCOG and          unimplemented                                                                                                                   Cloud , Internet ,                      Karen
 17         Budget           B           Tracking               2011                  Projects             agreements.         Participating Towns. Interlocal Projects.            Goal: 6              Goal: 1                                                      1,3,4,5,6,8           Soc-nets              yes         Freund                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                        1                          1                           1                            1                  #VALUE!                         1                     #VALUE!                                                                          #VALUE!           #VALUE!                      1                               1            1                #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                                               Development costs to
                                                                                                                              enhance online Capital
                                                                                                                                   Project System
                                     Capital Project                                                                            (internal design and                                                                                                                                                                          Ronald
                                    Accounting with                           Quarterly reporting of    Departments with      programming effort) or     Project tracking                                                                                                                                                     Masse /
                                      Phasing and                             activity and financial      Major Capital         Acquisition costs to       and control                                                                                                                                                         Karen
 18         Budget           B     Quarterly Reporting       2011-2015                status.               Projects                  replace it.        improvements.             Goal: 3, 6           Goal: 2, 1                                                       1,4,6             Interfaces             no          Freund                                        1            1          #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                                1                                  #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                            Increased
                                                                               Current coding for             Budget,                                        response
                                      Invoice Tagging                          Storm, public event      Accouunting,Policy                               management to
                                     beyond Financial                         etc. extended to cost       making level of                                   economic
                                        Management                              tracking at Policy      government ( Town     Record keeping labor      disturbances and
                                    System's "Object"                            Priority levels of     Manager and Board       to maintain detail         their budget                                                  Windsor piloted a                                                                                     Karen
 19         Budget           B       for cost tracking       2011-2015             aggregation.            of Directors)       allocation tagging.           impacts.              Goal: 6,7            Goal: 1,3         similar effort.                                1,4,6             Interfaces             no          Freund                                        1         #VALUE!          1           #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1                   1                                                                                                1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                                                                                                                                                                           Sample Web
                                                                                                                                                                                                                               Application
                                                                                Strategic Budget                                                                                                                                showing
                                                                              Modeling using XBRL                                                                                                                          interactively how
                                                                               Tagged Accounting                                                                                                                         modeling changes
                                                                                                                                                                                                                            might work with
                                                                               Transactions Show    Board of Directors,
                                                                                                                                                                                                                             expenditures
                                                                               modeling sensitivity  Town Manager,
                                                                                                                                                                                                                         connected to Policy
                                                                                 management in         Accounting                    Effort costs of                                                                       Makers Strategic                                                                                   Ronald
                                    Web Budget What-                            changes in fiscal   Management, Town                Departments in          Flexibility of                                                 Plans with XBRL                                                                                   Masse /
                                      If multi factor                          environment where       Taxpayers,                       "tagging"            managing                                                      tagging. Internal                                            Internet , Soc-                      Michael
                                     modeling using                            mid-year recession    employees and                expenditures with     expenditure in time                                                       URL                                                 nets    , Shared-Tech                  Korman /
                                      Policy Maker                            adjustments become      users of Town               XBRL indicators of    of uncertain budget                                              http://apdev/controls                                             , Learning ,                        Rick
 20         Budget           B           Priorities             2015                common.             Services.                    policies tied to.       revenues.              Goal: 6              Goal: 1                    /                                  1,4,5,6,8            Interfaces            yes       Weinberger                                      1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                           1                            1                  #VALUE!                         1                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                                1            1                   1              #VALUE!             #VALUE!                          #VALUE!      1           1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                               Crystal Reports allows
                                                                                                                                 this to some extent
                                                                                                                               currently but does not
                                                                                                                                 allow "Data Mining"
                                                                                                                                   easily beyond the
                                                                                                                                    Town's Financial
                                                                                                                               Management System.
                                                                                                                                The cost of software
                                                                                 Enable what-if                                 that is web-aware to
                                   Connect Census of                               analysis in           All departments      the possibilities of data Finer forecasting
                                     Municipal Labor                           forecasting impact       delivering services       mining from other        on operations
                                     Force statistics                             on projects,           and forecasting          sources would be          significantly
                                      with Modeling                            contracts, services       labor effects on         procured and staff       dependant on                                                                                              1,2,3,4,5,6,8,    Cloud , Internet ,                      Karen
 21         Budget           B           analytics           2013-2015            coverage etc.              budgets.              trained in its use.         Labor.              Goals: 6             Goals: 1                                                           9          Learning , Interfaces       no          Freund                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1               1                        1                          1                           1                            1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!                      1                               1         #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!      1           1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                        Town Clerk
                                   "Vitals" Check Web                           Enhanced Vitals +
                                    Service enhanced                            municipal data via                                  Application
                                     with other Town                             Web Application          Public need for     development cost and       New fast service
                                    data beyond Birth /                            transaction          immediate Certified     digitization of Vital    with associated                                                                                                                                                      Ronald
 22       Town Clerk         C      Death Certificates          2015                purchase.             Vitals records.     Records for retrieval.         revenue               Goals: 6             Goals: 1                                                      3,4,5,6,8,9          Interfaces                         Masse                                         1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                            1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                              Cost components: 311
                                                                                                                                   Service from
                                                                               Expand, through 311                             Telephony Providers;
                                     311 citizen call                            call handling and                             Voice Response and
                                     number and 24                              Voice automation,                             Management System;
                                       hour Voice                              customer access to                              Dialect and Services
                                       Response                                 Government / Town                             Scripting configuration    No response
                                    Customer Service                           Clerk 24x7x365 with        Town Bordered            development.       shutdown for Town
                                    Support Telephony                              function and           Residents, and            Operational       resident access to                                                                                                                                                      Ronald
 23       Town Clerk         C           System              2010-2015         language sensitivity.    Town Departments       efficiencies savings.       services.               Goals: 6,7          Goals: 1,3                                                    1,2,3,4,5,6,7          Internet              no          Masse                                         1         #VALUE!          1           #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1                   1                                                                                                1               1                        1                          1                           1                            1                         1                  #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                                1         #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                    Certifying Function                                                                                                                                                                   Initial response
                                   for Web Application                          Revenue gained.                                                                                                                          was negative from
                                     for 911 DBMS of                           Customers served         Cell Phone users       Development costs                                Agreement with      Agreement with        T.C. because of
                                        Cell Phone                              certifications for      who Register their    paid by 911 database        Location of cell      AT&T 911 DBMS       AT&T 911 DBMS         uncompensated                                                 Cloud     , Shared-                   Ronald
 24       Town Clerk         C          Addresses                 ?            Cellular addresses.      cell phones online          developer              phone when              Service.            Service.               workload                                3,4,5,6,8,9               Tech              yes         Masse                                                   #VALUE!       #VALUE!        #VALUE!                                                                           1                     #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                            1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!                      1                        #VALUE!          #VALUE!                1              #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!            1          #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                                                                           Public Works
                                                                                                                                                                                                                             Cemetery
                                                                                                                                                                                                                           management
                                                                                                                                                                                                                           database and
                                                                                                                                                                                                                            Town Clerk             Reference
                                                                                                                                Shared application       Improved service                                                    database            Public Access
                                     Common Town                                Ability to access                                between T.C. and         to community of                                                 consolidated to         to 2002 Web
                                      Clerk / Public                          cemetery records for                                Public Works             users of Town                                                    reduce data          based Public
                                    Works Access to                                Town Clerk            Town Clerk and         Departments with            Cemeteries                                                     maintenance           Cemetery DB
 25       Town Clerk         C      Cemetery Records            2011              applications.            Community          separate secure views          Information            Goals:6             Goals:1          redundancy effort         Application          3,5,6,9            Aug-Reality            no        Rick Smith                                      1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                     #VALUE!                          1                            1                  #VALUE!                   #VALUE!                             1                                                                        #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!                 1             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                   Notification
                                                                              subscription system
                                    Town Clerk Public                           implemented for
                                      Notification of                         protection of owners         Available from
                                     Property Record                             who want to be           Vendor or as a
                                       Recordings                              notified when their         development          Vendor shares in
                                    Web/Smart Phone                           property has a public       project to those    subscription Revenues        Helps prevents                                                     New Cott
                                       Subscription                             recording placed          with interests in      or I/S Systems          fraud and Identity                                              Application coming                                           Internet, Aug-reality,
 26       Town Clerk         C           System              2011-2013            against their          property in Town.     Development Costs            exploitation.                               Goals:4           online in 2011-12                             4,5,6,9             Wireless              no        Rick Smith                                   #VALUE!      #VALUE!       #VALUE!           1                                                                                                                                                                                                                                                                                                                                                                         #VALUE!              #VALUE!                     #VALUE!                       1                           1                            1                  #VALUE!                   #VALUE!                             1


                                                                                                                                                                                                                               Joyce in
                                                                                                                                                                                                                            Glastonbury is
                                                                                                                                                                                                                           doing this - see
                                                                                                                                                                                                                         how they deal with
                                                                                                                                                                                                                            the Vet's Shot
                                     Dog Licenses                                                                                                                                                                          Record (online?
                                      Online Web                                                                                                                                                                          FAX? Paper…) or
                                      Applications                                                                                                                                                                         imbedded RF ID
                                     enhanced with                                                                                                                                                                       chip as a possible
                                      Recovery ID                                                                                                                                                                              Service                                                    Aug-Reality ,                       Ronald
 27       Town Clerk         C        Information                 ?                                                                                                                                                         enhancement.                              3,4,5,6,7,9          Sensors                            Masse                                      #VALUE!      #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                            1                         1                  #VALUE!                             1                                                                        #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!                 1                     1                        #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!            1          #VALUE!        #VALUE!        #VALUE!


                                                                               Back office system
                                                                              operation serving the
                                                                                public continues.
                                                                              The new or renewed
                                                                              system conforms to
                                                                                  Industry Data
                                                                                    Standards
                                                                              sufficiently to provide Clerks "publics" -        Renewal costs or
                                     Land Records                              data to Connecticut e.g. Attorneys, Title      replacement costs to                                                                         Existing system
                                   System Renewal or                               Town Clerks        Searchers, Banks,        be determined in the Sustained levels of         Budget and I/S       Budget and I/S        from Cott Corp.                                            Cloud , Internet ,
                                      Replacement                                  Association        Genealogists, and            marketplace      service in face for          Designated           Designated          contract expiring                                           Soc-nets , Shared-
 28       Town Clerk         C         Research                 2012          Subscription System.      other citizens.       procurement process.  growing demands;              Reserve.             Reserve.              Dec. 2011.                              3,4,5,6,7,8,9     Tech , Aug-Reality         yes       Rick Smith                                                #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                            1                         1                        1                             1                                                                        #VALUE!           #VALUE!                      1                               1            1                   1                    1             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                      Add new State-
                                                                                                                                                     wide Service and                                                        State-wide
                                                                                                                                                       Town Clerk                 Manchester           Manchester          application can
                                                                                                                                                     Revenue source;           Capital policy for   Capital policy for      operate from
                                       Town Clerk                                                                                                     Redirect some               Town Clerk           Town Clerk           Manchester
                                       Association                                                                                                  Town Hall traffic to            System               System          Architecture given
                                     Property Record                                                                           Development cost to   Web Application;           Improvements;        Improvements;       expense coverage
                                         Search                                    Association                                extend the Manchester  Improve Record            T.C. Association     T.C. Association      for Maintenance                                             Cloud , Internet ,
                                       Subscription                                 Adoption,            Municipal Town           Prototype to be   Search Service to            local access         local access          and Internet                                              Soc-nets , Shared-                      Ronald
 29       Town Clerk         C           System                 2011             Implementation              Clerks                 estimated          community.                agreements.          agreements.            bandwidth.                               3,4,5,7,8,9      Tech , Aug-Reality         yes         Masse                                                   #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                      #VALUE!                         1                        1                             1                                                                        #VALUE!           #VALUE!                      1                               1            1                   1                    1             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                          Add to Town-wide                                                   State-wide
                                                                                                                                                          phone line costs                                                 application can
                                                                                  Replace AT&T                                                           elimination through                                                operate from
                                                                                Centrex "Plain Old                                                        shared services.                                                  Manchester
                                   Update Town Clerk                            Telephone" (POT)                              Nine staff phones and          Improved call     Operating Budget     Operating Budget     Architecture given
                                       Call Center                              with IP Telephony                                sharing of Public            answering        Review Process       Review Process       expense coverage
                                    functions with IP                            being deployed                                  Safety and School        management and          and BODY             and B.O.D.         for Maintenance
                                     Telephony and                             across Manchester         Town Clerk and       District PRI lines into IP    after-hour call       Strategic            Strategic            and Internet                                                                                      Ronald
 30       Town Clerk         C     Voice Technology          2010-2013              Fiber Net.             Community           PBX System= $3,000.          administration.       Planning.            Planning.             bandwidth.                                1,2,3,5,           Shared-Tech             Yes         Masse                                      #VALUE!      #VALUE!       #VALUE!        #VALUE!           1               #VALUE!                                    #VALUE!                                                                                              #VALUE!                                          1                    #VALUE!                #VALUE!                          1                              #VALUE!                                  1               1                        1                                                                             #VALUE!                  #VALUE!                   #VALUE!                     #VALUE!                      1                           #VALUE!                 #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!                1              #VALUE!                                               #REF!     #REF!       #REF!       #REF!      #REF!      #REF!         #REF!




                                                                                                                                                          Add to Town-wide                                                   State-wide
                                                                                                                                                          phone line costs                                                 application can
                                                                                  Replace AT&T                                                           elimination through                                                operate from
                                                                                Centrex "Plain Old                                                        shared services.                                                  Manchester
                                   Update Town Clerk                            Telephone" (POT)                              Nine staff phones and          Improved call     Operating Budget     Operating Budget     Architecture given
                                       Call Center                              with IP Telephony                                sharing of Public            answering        Review Process       Review Process       expense coverage
                                    functions with IP                            being deployed                                  Safety and School        management and          and BODY             and B.O.D.         for Maintenance
                                     Telephony and                             across Manchester         Town Clerk and       District PRI lines into IP    after-hour call       Strategic            Strategic            and Internet                                                                                      Ronald
 31       Town Clerk         C     Voice Technology          2010-2013              Fiber Net.             Community           PBX System= $3,000.          administration.       Planning.            Planning.             bandwidth.                                1,2,3,5,           Shared-Tech             Yes         Masse                                                   #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                #VALUE!                                                                                                  1               1                        1                     #VALUE!                          1                      #VALUE!                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!                1              #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                     General purpose
                                      wireless data-
                                     communication                             Device to access
                                    Field and Incident                         Cellular , Town and                                                         Faster, safer                                                                                                                Vid-an , Cloud ,
                                    Command Mobile                               other wireless          Fire Department                                   response for                                                  See iPad / iPhone/                                           Internet , Soc-nets
                                    Display Pad (Apple                        network applications        Personnel and       Cost = iPad with WiFi       command and                                                      app live from                                              , Shared-Tech , Aug-                    Michael
 32        Fire-EMS          F          or Google).          2010-2015              and data.                  Public         only June 2010 =$399      control of incidents       Goals: 2,6          Goals: 4,1          Danvers Calif.                              3,4,4,6,          Reality , Sensors        Yes        Shekman                                        1         #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                    #VALUE!                             1                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!                1                       1                               1            1                   1                    1                     1                        #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                                                                                                 Process Control
                                                                                                                                                                                                                                                    Technology
                                                                                                                                                                                                                                                       using
                                      "Fleet Eyes"                                                                                                           Dispatch                                                                               instrument
                                   Automated Vehicle                                                                                                       efficiencies,                                                                          sampling and
                                      Locators and                                                                            Imbedded sensors and          transport                                                                            "inferentials" to
                                    Instrument data                             Show locator and                               data communication       equipment service                                                Goes beyond AVL           pro-actively                                                                Karen
                                      Telemetry to                             maintenance use of       Fire Administration        applications             availability                                                  into operating          manage diesel                                                               Freund /
                                     Command and                               GPS and instrument           and Incident          development /           management                                                        status and             fleet in real-                                                              Ronald
 33        Fire-EMS          F          Control.             2010-2015           data streams                Command              procurement              refinement.             Goals: 2,6          Goals: 4,1          availability. of            time.            3,4,6,9             Sensors               yes          Masse                                        1         #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                    #VALUE!                             1                  #VALUE!                   #VALUE!                             1                                                                        #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!                     1                        #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                     1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!

                                                                                                          FCC, local and                                 Faster response
                                                                                                        neighboring Public                                and improved                                                                                                                                                      Ron Masse
                                     Digital 700 "D"                                                          Safety          Replacement cost for      assessment of an                                                                                                                                                    and Karen
 34        Fire-EMS          F      band Radio Cloud         2010-2015                                    organizations.           old system.               incident.             Goals: 2,6          Goals: 4,1                                                      1,4,6,8,9            Wireless              yes         Freund                                        1         #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                       1                    #VALUE!                             1                  #VALUE!                         1                             1                                                                        #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!         1       #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                                                                                                         Public disclosure                                               See example iPod
                                                                                                                                Cost of Applications         of alerts to                                                  application and
                                                                                Web based public                                   Development.             emergency                                                    Danvers, Calf. Web
                                                                                mobile information                            Possible revenue from       incidents. Near                                                        site                                                                                          Karen
                                     Fire Department                            application of Fire                            iStore downloadable       real-time alerts of                                             http://www.firedep                                            e-Content , Vid-an                     Freund /
                                    Public Information                         and EMS incidents in     Public and off duty      public application     Fire dispatch voice                                              artment.org/live_di                                           , Cloud , Shared-                       Ronald
 35        Fire-EMS          F      Mobile Application       2010-2015              real time.          service providers.          distribution.         and data feeds.          Goals: 2             Goals: 4         spatch/iphone.asp                             3,4,5,6,9       Tech , Aug-Reality         yes          Masse                                     #VALUE!      #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                          #VALUE!                #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                            1                  #VALUE!                   #VALUE!                             1                                                                          1                    1                       1                        #VALUE!          #VALUE!                1                    1             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                     1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                                                                                                 see "knocking"
                                                                                                                                                                                                                                                       video
                                                                                                                                                                                                                                                  application on
                                                                                                                                                                                                                                                    iPhone and
                                                                                                          Dispatched Fire                                reduce incident                                                                           Droid for real
                                      Live Streaming                                                      staff, Incident     Shared cost of "Pads"     site confusion and                                                                       time video from                                                            Ron Masse
                                   Incident Video to in-                                                 Management and        at incident and mgt            improve                                                                             a smart phone                                                             and Karen
 36        Fire-EMS          F       route personnel.        2011-2015                                        Police.                 control               deployment             Goals: 2,6          Goals: 4,1                                 at an incident..      3,4,6,8             Wireless               ?          Freund                                        1         #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                    #VALUE!                             1                  #VALUE!                         1                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!          #VALUE!             #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!    #VALUE!         1       #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1           #VALUE!




                                                                                                                                Cost of Applications
                                                                                   Encrypted,                                      Development.                                                                          See iPad / iPhone/
                                        Real-time                             Scrambled or tactical                           Possible revenue from                                                                        app live from                                                Vid-an , Cloud ,                     Michael
                                    directions and GIS                        misdirection of real-      Fire Department       iStore downloadable      Public Awareness                                                   Danvers Calf -                                             Internet , Soc-nets                    Korman /
                                    map to emergency                           time incident under        Personnel and          public application     and added incident                                               consider security                                            , Shared-Tech , Aug-                    Ronald
 37        Fire-EMS          F      incidents in route.      2010-2015                threat.                  Public               distribution.            security              Goals: 2,6          Goals: 4,1         enhancements.                              3,4,5,6,7,8,9       Reality , Sensors        no          Masse                                         1         #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                           1                            1                         1                        1                             1                                                                        #VALUE!                1                       1                               1            1                   1                    1                     1                        #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1           #VALUE!




                                                                                                                                                          reduce incident                                                Goes beyond AVL                                                e-Content , Vid-an                   Michael
                                   Personnel Tracking                          Personnel locations                                                      site confusion and                                                into operating                                              , Cloud , Internet ,                   Korman /
                                    during incident in                          displayed against         and Public Fire      cost=14,000 per unit            improve                                                      status and                                                 Shared-Tech , Aug-                     Ronald
 38        Fire-EMS          F          real-time            2010-2015           Geographical p               Staff                per incident.             deployment            Goals: 2,6          Goals: 4,1          availability. of                             3,4,6,9              Reality               ?          Masse                                         1         #VALUE!       #VALUE!           1                                                                         #VALUE!                               1                #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                       #VALUE!              #VALUE!                        1                          1                    #VALUE!                             1                  #VALUE!                   #VALUE!                             1                                                                          1                    1                       1                               1         #VALUE!                1                    1             #VALUE!                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                        Improve Technical
                                                                                                                                                             support and
                                                                                                                                                          training to client
                                                                              Remove old versions                                                           departments.
                                                                                   of Individual                                                         More ease of use
                                                                              productivity software                                                       and productivity
                                     Raise Personnel                            such as MS Excel,                                                        (e.g. remove mail
                                      Productivity by                              Word from                                                              merge variants)
                                        raising the                            production use and                             Upgrade costs for any     and decrease lost
                                         standard                                 upgrade to a           Computer users        users of older P/Cs           time in data                                                                                                                                                      Karen
                                        "Desktop"                                   common                 across all         that may be using old           exchange                                                                                                                     Soc-nets ,                       Freund/ Tech
 39    Human Resources       H        software Suite         2010-2011        standardized version.       departments.          desktop software.        incompatibilities.        Goals: 6             Goals: 1                                                        1,3,4,5       Learning , Interfaces       no          Support                                       1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                        1                          1                           1                      #VALUE!                  #VALUE!                   #VALUE!                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!             1                #VALUE!           #VALUE!             #VALUE!                          #VALUE!      1           1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                               Person seeking help
                                                                               either through a call
                                                                              to I/S Business Office                                                                                                                     This improvement
                                                                               Number or entering                                                                                                                             may involve
                                                                                an I/S work order                                                                                                                         introduction of a
                                                                                 themselves gets                                                             Improved                                                       Facebook-like
                                                                              periodic call backs or                                                      management of                                                  capability to keep
                                                                              e-mails on the status                                                      expectations by                                                      people with
                                                                                  of their request                            Time taken to execute     Client and adoption                                                  outstanding                                                                                       Karen
                                       Work Order                             including the reason           Clients of         a Call back / e-mail    of work-around so                                                 requests notified                                                                                   Freund /
                                   tracking for person                             it has not been          Information       contact service from       as to not impact                                                 of I/S department                                                Soc-nets ,                          Ronald
 40    Human Resources       H     entering a request.          2011                  completed.             Systems.          I/S Business Office.        performance.            Goals: 6             Goals: 1                status.                                  1,6,8             Interfaces             no           Masse                                        1         #VALUE!       #VALUE!        #VALUE!                                                                      #VALUE!                    #VALUE!                     #VALUE!                                       #VALUE!                              #VALUE!                                     1           #VALUE!                                                                                                  1         #VALUE!                     #VALUE!                  #VALUE!                   #VALUE!                             1                  #VALUE!                         1                     #VALUE!                                                                          #VALUE!           #VALUE!               #VALUE!                         #VALUE!             1                #VALUE!           #VALUE!             #VALUE!                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
         Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Network                                                                       Count of I/S Mission Element Occurrences

            Entities                                                                                                                                                                                                                                                                                                                                   Board #'s                                                                                                                                                                                                                                                                                                                                                                                                                                                   Application                          Systems        Systems       Technical    Systems and    Systems and
       (Departments and                                                                                                                                                                                                                                                   Applicable         New Supporting           Shared        Project            Strategic                                                     Board Strategic                                                                         I/S Mission                                                                                                                                                                                                                                                                                          Analysis and    Tech Support and    Applications   Applications     Project     Applications   Applications   140

Seq.       Non-Profit                   Action              Time Frame         Measurement              Stake Holders                   Costs             Impact Objectives            Policy                Policy                 Notes              Appendix           Missions            Technologies          Technology      Leader             Plan Goals      1         2             3              4        Plan Goals        1         2         3         4         5         6         7        Elements:      1         2         3         4                    5                             6     7         8         9       Technologies   e-Content   Vid-an     Cloud    Internet   Soc-nets   Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   Wireless   Display   Architecture   Systems Consulting    Consulting     Consulting    Leaderrship   Programming    Programming    120
                                                                                                                                                                                                                                                                         Information                                 Does this      Who is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      100
                                                                                                                                                                What                                                                                                       Systems        New technologies to         involve      assigned                                      Goals: 2008-2009 B.O.D.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         80
Seq.       Name of        Sort                                                Department or             Supporters or            Money saved and or        accomplishment         Policymaker's         Policymaker's                                                      Mission        be supported in the         sharing    from I/S and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 60
No.      Organization     Code    Brief Description       Completion Time    Action's measure.          Those Effected               expended                  means.               direction.            direction.                                                     Elements in          action area.            among      or the client
                                                                                                                                                                                                                                                                                                                                                 120                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             40
                                                                                                                                                                                                                              This could range                                                                                                                                                                                                                                                                                                                     Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Count of I/S Mission Element Occurrences

                                                                                                                                                                                                                                    from the
                                                                                                                                                                                                                             minimalist policy of
                                                                                                                                                                                                                                   requiring
                                                                                                                                                                                                                              employees to use
                                                                                                                                                                                                                                     simple
                                                                                                                                                                                                                               applications on
                                                                                                                                                                                                                               their smart cell
                                                                                                                                                                                                                                 phones like
                                                                             Address new social                                                                                                                               "Advanced Task
                                                                               communications                                                                                                                                   Killer" until on
                                                                                technology that                                                                                                                              breaks to the more
                                 Block unproductive                          negatively impacts                                                                                                                                 extreme and
                                  and inappropriate                           the productivity of       Beneficiaries of         unknown - requires                                                                             controversial                                                                                       Karen
                                  uses of "texting",                        Town of Manchester           town services          research on interface         sustain                                                               steps of                                                   Soc-nets ,                          Freund /
                                     and social                                employees in the           provided by             "management" of         productivity in the                                                    introducing                                              Learning , Interfaces                     Ronald
41     Human Resources     H        networking.                2015               work place.             employees.             wireless technology.        work place               Goals: 6              Goals: 1             blocking RF                              1,2,4,6,8,9          , Wireless              no           Masse                              1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1       #VALUE!     1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!       1        #VALUE!       #VALUE!      #VALUE!   #VALUE!      1           1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                              Public with Smart
                                                                              Phones and other
                                                                              geographic visual
                                                                             devices can "see"
                                                                                the locations of
                                                                             service assistance
                                                                            provided by the Town
                                                                                 from the map                                   Development costs for     Makes Manchester
                                  Town Services e-                          overview down to the                                  software and data        a more attractive                                                                                                              Cloud , Internet , Soc-                  Ronald
                                  Map Augmented                                Street and inside        Residents and             interface costs to      place to live and do                                                                                                               nets , Sensors ,                     Masse /
42     Human Resources     H       Reality overlay             2015              building levels.         visitors.              Town Services info.           business.         Goals: 1,2,3,4,5,7      Goals: 1,2,4,3                                                  1,2,4,5,6,7,8    Interfaces , Wireless        no        Devel Team                            1         1             1              1                          1         1         1         1         1       #VALUE!     1                       1         1       #VALUE!     1                    1                             1     1         1       #VALUE!                  #VALUE!     #VALUE!     1          1          1        #VALUE!       #VALUE!        1       #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                          e-books web sites
                                                                                                                                                                (Curriki,
                                                                                                      Town Departments,                                       Nicenet.org,
                                                                                                        Residents and                                      LibriVox, Google
                                                                                                       eventually School                                    Books…) make
                                                                             Awareness of open              District                                            free the
                                                                                 source e-Book           professionals              Cost target in            information
                                                                               initiatives among        engaged in the            Manchester is the          currently and
                                 Open Source Book                             potential Municipal        open source             $260,000 per year of      developing in the
                                     Project for                                   Department          "books" effort for       School District budget    form of the worlds                                                                                                              Cloud , Internet ,
                                 Strategic Planning                             contributors and      electronic free text      expended for "paper"      books educational                                                                                              1,3,4,5,6,7,8,   Soc-nets , Shared-                        Ronald
43     Human Resources     H     Social Networking             2011                   users.                books.                   text books.            and documents.           Goals: 3,6            Goals: 2,1                                                          9            Tech , Learning            yes          Masse                              1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1         1                    1                             1     1         1         1                      #VALUE!     #VALUE!     1          1          1           1          #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                              Real time postings
                                                                             (Twitter, Facebook ,
                                                                              Flipbook etc.) from
                                     Government                                the community of
                                       Academy                                    Government
                                  (Government 101                                   Academy                                        None - use public        establish new
                                     Class) Social                                participants                                      social network           methods of
                                 Network posting for                        (residents and Town           Government             facilities. Time costs    communications                                                                                                                 Cloud , Internet ,
                                   status and real-                            Presenters - past           Academy               by Town Staff to add      with and among                                                                                                1,3,4,5,6,7,8,   Soc-nets , Shared-                        Ronald
44     Human Resources     H       time comments               2011               and present).           participants            content is voluntary.      participants        Goals: 1,2,4,5,6,7       Goals: 1,4,3                                                         9            Tech , Learning            yes          Masse                              1      #VALUE!          1              1                          1         1       #VALUE!     1         1         1         1                       1       #VALUE!     1         1                    1                             1     1         1         1                      #VALUE!     #VALUE!     1          1          1           1          #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1




                                                                                                                                     Time spent by I/S
                                                                                                                                 developers on system
                                                                                                                                         applications
                                                                                                                                represents the primary
                                                                                                                                      cost. Byproduct
                                                                                                                                    beyond municipal          Repertoire of                                             Manchester's
                                                                                                                                         productivity:  programs available          Mobile              Mobile          technological
                                                                            Information Systems                                   Neighboring towns in     for departments     Applications can    Applications can infrastructure can                                                      e-Content , Vid-an
                                 Droid/iPhone/iPad/                         Developers advanced                                     region and across            and public      address all 7      address all 4     be leveraged for                                                    , Cloud , Internet ,                     Ronald
                                 etc. mobile device                          to production levels                                State may share (pay) becomes base for        B.O.D Strategic     B.O.D Strategic   greater operations                                                   Soc-nets , Shared-                      Masse /
                                     application                                for producing                                           in developing      re-use in further   Goals depending     Goals depending    productivity and                                                     Tech , Aug-Reality ,                   Michael
                                   development                                  municipal and                                   applications; Possible     productivity and   on directives from on directives from     Public access                                                         Sensors , PR ,                      Korman -
          Information               capabilities                                school district          Public and                 revenue from web               service    Policy Makers and Policy Makers and      through Mobile                                    1,2,3,4,5,6,7,   Learning , Interfaces                     Rick
45         Systems         I         facilitated.           2011-2012        mobile applications.     Department Staffs             download "sales".         applications.    Municipal Staff.    Municipal Staff.      Applications.                                        8,9               , Wireless             yes       Weinberger                            1         1             1              1                        #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1                       1         1         1         1                    1                             1     1         1         1                         1          1         1          1          1           1             1           1         1          1           1           1       #VALUE!        1              #VALUE!              1          #VALUE!           1           #VALUE!        #VALUE!
                                                                                                                                                         Mobil functionality
                                                                                                                                                              added to and
                                                                                                                                 Wireless connectivity      increased city-
                                                                               Security enabled                                     expanded to more    wide with relatively
                                                                              remote access by    Employees working                 public places with   small costs. Large
                                                                              employees to their    remotely to their                existing FiberNet  cost avoidance and
                                                                             FiberNet resources   office. Emergency                 "backhaul" points         performance
                                                                              (servers, printers,  Operations Center                   represent only         improvement
                                                                              office technology). designated 3-deep-                 Wireless access      possible in public
                                                                             Manchester School      staff personnel.              routers and antenna      WiFi substitution
                                                                               District Students    Field Operations                because Control     for cellular service.
                                                                                safe and secure   personnel working              System servers are in      WiFi access in
                                                                            access to technology     remotely with                    place at Bennet      government and
                                                                               resources on the         Municipal                Academy and Lincoln school locals is an
                                                                                  Manchester           technology               Center for both secure            enabling
                                                                            municipal and school resources. Public                    and open public        technology for
                                                                               networks. Public        using WiFi/              wireless management.        remote access
                                                                              access via public         Wireless                Virtual Private Network devices (Phones,
                                                                               wireless access        connectivity               (VPN) management of     Pads, Web Cams,
                                                                                   points to            offered in                 access through the       communicating
                                 Expanded Wireless                               Manchester's         Manchester.                    Internet for staff   instruments etc.)
                                    and Internet                             Internet connection        Students                   remote access is in   that in turn enable
                                  Remote access to                               and securely      accessing School                 place but will need         productivity                                                                                                                                                     Ron Masse /
                                    Manchester                              controlled access to       technology                  upgrades for larger         applications                                                                                                                                                        Michael
          Information                 FiberNet                                  municipal public       resources                     scale emergency               across                                                                                                                                                         Shekman /
46         Systems         I        architecture            2011-2013              systems.             remotely.                         operations.
                                                                                                                                   For Manchester the         departments.
                                                                                                                                                        Every system used       Goals:2, 3, 5, 6     Goals:2, 4, 1                                                         2,3,6,8,9             Wireless              no        Mike Franzo                           1         1         #VALUE!            1                        #VALUE!     1         1       #VALUE!     1         1       #VALUE!                 #VALUE!     1         1       #VALUE!         #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!         1       #VALUE!        1                 1                 1          #VALUE!           1           #VALUE!        #VALUE!
                                                                                                                                  costs takes the form        by municipal
                                                                                                                                    of new broadband    governments in the
                                                                                                                                  Ethernet 10 port 100  region can be cost
                                                                                                                                    Gbps / port switch         impacted by
                                                                                                                                 (guestimate $40k in 5     shared services
                                                                                                                                    years) connecting   arrangements with
                                                                                                                                   existing Fiber Optic         each other.
                                                                                                                                cable infrastructure to         Without the
                                                                                                                                 neighboring municipal     Municipal Cloud
                                                                                                                                        fibernets. For        approach for
                                                                                                                                participating towns the   shared services,
                                                                                                                                 costs are the creation    many towns will
                                                                                                                                   of Fiber Optic cable        not have the
                                                                                                                                    links (guestimate     individual needed
                                                                                                                                  $100k projects) plus         expertise to
                                                                                                                                100Gbps point to point          continue to
                                                                                                        Municipalities in              switch port to       introduce new
                                                                                                        need of sharing           Manchester (current            innovative                                                                                                                                                      Ron Masse,
                                                                                                      technology to avoid          10Gbps cost $4k to     technology or the                                                                                                                                                         Karen
                                                                            100 Gigabit regional          the costs of          $6k thus by Moore and capital reserves to                                                                                                                                                          Freund,
                                                                            switch in place for            duplicating                  Metcalf laws         invest in cost-                                                                                                                                                       Michael
                                  Shared Services                             interconnecting           productivity and          $100Gbps in 5 years     savings / service                                                                                                                Cloud , Internet ,                     Shekman,
          Information             Cloud Connecting                          municipalities in the     services sustaining        will be $2k to $4K per          sustaining                                                                                              1,2,3,4,5,6,7,      Shared-Tech ,                        and Mike
47         Systems         I       Regions Towns               2015                region                technologies.                      port).              technology.   Goals: 2, 3, 5, 6, 7 Goals: 2, 4, 1, 3                                                          8,9          Sensors , Wireless          yes         Franzo                              1         1             1              1                        #VALUE!     1         1       #VALUE!     1         1         1                       1         1         1         1                    1                             1     1         1         1                      #VALUE!     #VALUE!     1          1       #VALUE!        1          #VALUE!        1       #VALUE!   #VALUE!    #VALUE!         1       #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                               Goal #2: Make the Goal #4: Make the
                                                                                                                                                                               Community Safer - Community Safer -
                                                                                                                                                          Server Operations      Strategies: 2.       Strategies:
                                                                              2009 total of 100+                                Physical server counts     and Continuity of      Implement a       Implement a
                                                                             physical servers on                                  reduced along with         Operations /       preparedness      preparedness
                                        Server                                 the Manchester                                      CPU replacement        Disaster Recovery      plan; Goal #6:    plan; Goal #1:
                                    Virtualization                           FiberNet reduced to                                purchases. Software             remain              Limit Tax          Limit Tax
                                     reduction of                           engineered minimum        Client departments          Licenses for virtual      manageable by          Increases -       Increases –
                                 number of physical                            per site (School         using programs          applications remain at    current I/T Staffing   Strategies:2.       Strategies -
                                 computer servers                            District HQ, Lincoln      from and storing            projected levels in     at Town, School           Explore            Explore
                                  in 5 locations on                          Data Center, Public       data on FiberNet          annual budgets and 5     District and Police      cooperative       cooperative                                                                          Cloud , Internet ,                     Ron Masse
          Information                Manchester                             Works / REOC, Police          connected                  Year Strategic       server sites on the    services and      services and                                                                           Soc-nets , Shared-                     and Karen
48         Systems         I           FiberNet             2010-1012             HQ, MHS)                  Servers.               Technology Plan.       municipal FiberNet. resources options resources options                                                        1,2,3,4,6,8,9           Tech                  yes         Freund                              1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!     1          1          1           1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!           1           #VALUE!        #VALUE!
                                                                                                             Library                                       Control systems
                                                                            Energy capture and         Management and                                     and transparency                                                                                                                Internet , Soc-nets
                                    Active Energy                           use monitoring and        Public interested in      Energy costs savings           of energy                                                                                                                      , Aug-Reality ,
                                     Technology                             connectivity in place     Energy generation          offsets energy cost         consumption                                                                                                                  Sensors , Learning ,                   Ron Masse /
49          Library        L         monitoring.            2010-2015       for Staff and Public.           and use.                consumption.              improved.          Goals:1,3,5,6        Goals:1,2,4                                                          3,5,6,7,9      Interfaces , Wireless        no        Mike Franzo                           1         1         #VALUE!            1                          1       #VALUE!     1       #VALUE!     1         1       #VALUE!                 #VALUE!   #VALUE!     1       #VALUE!                1                             1     1       #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!          1           1       #VALUE!      1           1           1       #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                    current costs
                                                                                                                                 continue along with         Facilitate re-
                                 Bibliomation and                            Procurement of e-                                     development of          distribution of e-                                                                                                             e-Content , Internet                   Ron Masse /
                                 SIRSI connectivity                          content for Library           Public and             free/open source           books and e-                                                                                                                   , Shared-Tech ,                         Karen
50          Library        L        to e-content               2010             distribution.              Education                   content                materials.           Goals: 3,4,5,7         Goals: 2,4,3                                                    1,2,3,4,5,6     Learning , Interfaces        yes         Freund                           #VALUE!      1             1              1                        #VALUE!   #VALUE!     1         1         1       #VALUE!     1                       1         1         1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                     1        #VALUE!   #VALUE!      1       #VALUE!        1          #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                               Scott McNealy's
                                                                                                                                                                                                                             effort to promote
                                                                                                                                                                                                                             Curriki, a web site
                                                                                                                                                                                                                              for the gathering                                                                                    Ronald
                                 Currikki-lile Open                                                                                                            impact the                                                    and distribution of                                          e-Content , Internet                     Masse /
                                 Source free books                          take in and post free                                                           $260,000 annual                                                  free open source                                               , Shared-Tech ,                         Karen
51          Library        L       participation               2011          text book e-content      public and Schools                 effort           costs of text books        Goals: 3,6            Goals: 2,1            text books.                              1,2,3,4,5,6     Learning , Interfaces        no          Freund                              1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                     1        #VALUE!   #VALUE!      1       #VALUE!        1          #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                            Reduce effort to
                                                                                                                                                            purge unwanted
                                                                                                                                                               parts of the
                                                                                                                                                            collection while
                                                                            Removal of books to        Library staff and                                    giving public one
                                  Discarded Books                            be discarded and             interested            Labor of choosing and     last access with an
                                  Management and                            efficient distribution     procurers of old          discarding unwanted           ownership                                                                                                                  Internet , Soc-nets
52          Library        L     Distribution System            ?                or disposal.               books.                        books.               opportunity.           Goals: 3              Goals: 2                                                         1,4,6              , Wireless             no        Ron Masse                          #VALUE!      1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1       #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!         1       #VALUE!        1              #VALUE!          #VALUE!        #VALUE!           1           #VALUE!        #VALUE!
                                                                                                                                      Card readers
                                                                                                                                 connected to existing
                                                                                                                                  town-wide network
                                                                                                                                       using record         Improved
                                                                                                                                 standards (HSPD 12)    expedited use of                                                                                                                  Cloud , Internet ,
                                                                              Electronic card                                    and Town-wide Public facilities by public                                                                                                                Soc-nets , Shared-
                                     e-Card entry                             control to use of       Library space and          Works/School District    with security                                                                                                  1,2,3,4,5,6,8,    Tech , Learning ,                     Ron Masse /
53          Library        L            control             2010-2015            facilities            facilities users.        shared control system. controls for safety.      Goals: 2,3,4,5,6,7      Goals: 2,4,1,3                                                        9               Interfaces              no        Mike Franzo                           1         1             1              1                        #VALUE!     1         1         1         1         1         1                       1         1         1         1                    1                             1   #VALUE!     1         1                      #VALUE!     #VALUE!     1          1          1           1          #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                  Increased use of e-                                                                          Future Google
                                                                                                                                   materials reduces                                                                          Droid pads and
                                                                              Procure e-content                                 cost of "handling" and                                                                           Apple iPad
                                                                               and aid public in                                 may improve access                                                                              connected
                                     e-Content                              finding and selecting                                  to free content for    Facilitate re-                                                     wirelessly to town
                                     Collection                                   along with                                         public (e.g. grant distribution of e-                                                   network are new                                              e-Content , Internet                   Ron Masse /
                                  Management and                                maintaining e-        Public and Library         funded loaner iPads,     books and e-                                                           vectors of                                                   , Learning ,                          Karen
54          Library        L       Maintenance              2010-2011             materials.                 Staff                     Kindles etc. )      materials.              Goals: 3,4,5,7         Goals: 2,4,3          distribution.                             1,2,3,4,5,6          Interfaces              no          Freund                           #VALUE!      1             1              1                        #VALUE!   #VALUE!     1         1         1       #VALUE!     1                       1         1         1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                     1        #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!        1              #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                 "Back Haul" FiberNet
                                  Expanded Public                           More Internet access                                    and management
                                   and Educational                            capacity for Public         Municipal             systems exist; costs is improved mobile                                                                                                                                                          Ron Masse /
                                     WiFi Internet                               and Municipal         Government and               for added Access           data                                                                                                                                                                Michael
55          Library        L        Access Points           2010-2011               devices.               Public.                        Points        communications               Goals: 3,6            Goals: 2,1                                                        1,3,5         Internet , Wireless         no         Shekman                              1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1       #VALUE!                1                     #VALUE!     #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!         1       #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                   Group-work and                              Space setup with
                                  Telepresence for                           High speed Internet                                                          Support options for
                                       College                                 integrated with e-                                                              expanded
                                   Prep/Advanced                                 Whiteboards,                                                                 education,
                                  Placement/home                             Podcast production        Town Residents:          Space and technology          community                                                                                                                   e-Content , Internet
                                  School/Business                                 facilities, and         Business,               configuration in re-     development and                                                                                                                   , Soc-nets ,                        Ron Masse /
                                  startups - activity                       Glassed in space for           students,             developed Library or          economic                                                                                                  1,2,3,4,5,6,7,      Shared-Tech ,                          Karen
56          Library        L     setup and security.        2013-2015        Secure group work.       entrepreneurs etc.            alternate site.          development.         Goals: 2,3,4,5,7        Goals: 2,4,3                                                        8,9         Learning , Interfaces        yes         Freund                           #VALUE!      1             1              1                        #VALUE!     1         1         1         1       #VALUE!     1                       1         1         1         1                    1                             1     1         1         1                         1        #VALUE!   #VALUE!      1          1           1          #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                             In addition to where
                                                                               "hits" come from
                                                                               (e.g. Manchester,            Library
                                                                                England) find out       management                                        More targeted and
                                                                                why, What used         making decisions                                    effective use of                                                                                                                                                        Ronald
                                  Improve Library                            (public pc?, iPhone,     about services and                                         public                                                                                                                                                           Masse /
57          Library        L     Web Site Statistics           2010          home internet…), ...          content.                        ?               communication.            Goals: 3,6            Goals: 2,1                                                        1,5,6               Internet              no        Devel Team                            1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!   #VALUE!   #VALUE!                1                             1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                             facilitate re-
                                                                              Book and media                                                                distribution of
                                                                             materials collected                                                               books and
                                                                                and moved to           Library Staff and        unknown - depends on        materials with                                                                                                                                                       Ron Masse /
                                  Library Materials                              facilitate re-         Public Library           new or re-configured         lower labor                                                                                                                                                           Karen
58          Library        L      Handling system.          2011-2015            distribution.              users.                  library plans           expenditures.            Goals: 3,6            Goals: 2,1                                                      3,4,6,8,9      Sensors , Interfaces         yes         Freund                              1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!     1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!        1       #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                            Large screen display
                                                                             providing location
                                                                                  and event
                                                                               information in a
                                                                              dynamic form for
                                                                             public inquiry. Also
                                                                                 available in a
                                                                                 Welcome to                                                                                                                                                                                                 Internet , Aug-
                                  Locator Services                            Manchester Web          Public and visitors       Screen and application      improve visitor                                                                                                                Reality , Learning ,                     Ronald
59          Library        L     Information Display           2011           Link / Mobile app.       to Manchester                development               experience             Goals:6,7             Goals:1,3                                                         5,6,7              Wireless               no           Masse                              1      #VALUE!          1           #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1         1                     #VALUE!   #VALUE!   #VALUE!   #VALUE!                1                             1     1       #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!          1         #VALUE!   #VALUE!      1       #VALUE!         1       #VALUE!        1              #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                                                                            Would expand
                                                                               Mobile IP PBX                                                                usefulness of
                                                                             connected phones            would improve                                     phone system in
                                                                              allowing staff to         productivity and                                    managing call
                                                                                handle calls          flexibility of staff in                              response when
                                 Mobile IP Telephony                          anywhere in the          helping the public       IP Telephony system is     staff is engaged                                                                                                                                                      Ron Masse /
                                  Staff Phones for                           Library not just at       while carrying out        inplace cost would be      with non-desk                                                                                                                                                          Michael
60          Library        L           Library                 2012           desk positions.         operational duties.         of mobile handsets.           duties.              Goals: 3,5            Goals: 2,4                                                       1,3,8,9       Interfaces , Wireless        no         Shekman                           #VALUE!      1         #VALUE!            1                        #VALUE!   #VALUE!     1       #VALUE!     1       #VALUE!   #VALUE!                   1       #VALUE!     1       #VALUE!         #VALUE!                      #VALUE!     #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!           1           #VALUE!        #VALUE!
                                                                                                                                                                                                                               Communication
                                                                            Parking management                                                                                                                               exists; mobile user
                                  Privilege to Park                         using dynamic space                                 Wireless application to   Ease congestion                                                        application,                                             Vid-an , Internet ,
                                      wireless                                  allocation for          public driving to          connect parking          and facilitate                                                      management                                                 Soc-nets , Aug-                         Ronald
                                    subscription                              prearrival library       library looking to        seekers to parking         distribution of                                                      system and                                                Reality , Sensors ,                   Masse / Mike
61          Library        L           system                   ?                   users                    park.                    available.          available parking.       Goals:1,2,3,7         Goals:1,4,2,3        sensors not (yet)                          3,4,5,6,7,8,9         Wireless                            Franzo                              1         1             1              1                          1         1         1       #VALUE!   #VALUE!   #VALUE!     1                     #VALUE!   #VALUE!     1         1                    1                             1     1         1         1                      #VALUE!       1       #VALUE!      1          1        #VALUE!          1           1       #VALUE!   #VALUE!    #VALUE!         1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                            In-building and out of
                                                                              building signup for
                                                                             remote reservation
                                                                             of books and media.
                                                                              iPhone/iPad/Droid                                                             Efficient use of                                                                                                                                                       Ronald
                                                                                downloadable                                                                   staff time                                                                                                                                                         Masse /
                                                                             application and web                                      Application           responding to                                                                                                                                                         Michael
                                                                            site app for public to                              development cost with      public. Expanded                                                                                                                                                       Korman -
                                 Remote Borrowing                                 accomplish          Public and Library          cell orWiFi access       public access to                                                                                                                                                         Rick
62          Library        L        "sign-up"               2010-2013            reservations.               Staff                 (exists in library)        borrowing.            Goals: 3,4,6          Goals: 2,4,1                                                     1,3,4,5,6      Internet , Soc-nets           ?        Weinberger                            1         1         #VALUE!            1                        #VALUE!   #VALUE!     1         1       #VALUE!     1       #VALUE!                   1       #VALUE!     1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                    System cost for
                                                                            Break logjam around                                    procurement and                                                                             Note Simsbury
                                                                             standards for RFID                                 implementation offset                                                                         HUD Grant using
                                   RFID use for                                  and MARC                                            by operations                                                                           3M system of RFID                                                                                   Ron Masse /
                                 machine readable                           technology in library                                 improvements and                                                                             technology for                                                                                       Karen
63          Library        L        cataloging              2010-2015           operations.             Public and Staff              efficiencies.                                  Goals: 3,6            Goals: 2,1        Library operations.                             4,6,9        Interfaces , Wireless        yes         Freund                              1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1           1       #VALUE!        1              #VALUE!          #VALUE!        #VALUE!           1           #VALUE!        #VALUE!



                                                                                                                                                                                                                             Backup data using
                                                                                                                                                                                                                                 Apple Time
                                                                               Development of                                                                                                                                   Machine for
                                                                             iPod/iPhone data in                                                                                                                               desktop hourly
                                                                             Mobile Apps and any                                                           Model for backup                                                    backup to local
                                 Share Apple Snow                               Library Apple-                                                                  of Apple                                                      attached disk is
                                  Leopard Remote                                 specific data                                  $340 for backup utility   implementations (                                                    augmented by
                                  Tape backup of                             securely backed up                                  plus tape space on         Library, School                                                     Server based
                                   files to Public                           off site for disaster                               existing Town-wide           District, and                                                  remote backup as
                                 Works / REOC data                          recovery and archival       I/S and Library          Backup / Recovery            Information                                                     part of Disaster                           1,2,3,4,5,6,8,    Cloud , Internet ,                    Ron Masse /
64          Library        L           center.                 2011                recovery.                 staff.                    System                  Systems)              Goals: 2,3            Goals: 4,2            Recovery.                                     9               Interfaces              no        Mike Franzo                        #VALUE!      1         #VALUE!            1                        #VALUE!     1         1       #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1         1         1         1                    1                             1   #VALUE!     1         1                      #VALUE!     #VALUE!     1          1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                               Use scanning or
                                                                             electronic input by
                                                                             citizens registering     Public voters, Town                                                                                                                                                                                                          Ronald
                                 Voter Registration                           to vote to improve       Clerk and Library                                                                                                                                                                                                           Masse /
                                  Card technology                             efficiency of voter     staff helping voters reduce costs and labor         speed up process                                                                                                                   Shared-Tech ,                          Karen
65          Library        L           assist               2011-2013             registration.             register.           commitment                 and lower effort           Goals: 6              Goals: 1                                                        3,4,5,6           Interfaces               yes         Freund                              1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!     1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                             Use Credit Card (and
                                                                               other emerging
                                                                            transaction types like
                                                                                 iPhone cell
                                                                               Purchases) for                                     being used in other        New revenue                                                                                                                                                           Ronald
                                 Web Shopping cart                           services sales (e.g.                               departments currently.       sources for                                                                                                                                                           Masse /
                                    Credit Card                              Room Rentals, Lost                                    New technologies            services                                                                                                                         Internet ,                          Karen
66          Library        L       transactions             2010-2011           card Fees, …)                Public                  unknown yet)             enhanced.              Goals: 6,7            Goals: 1,3                                                     3,4,5,6,7,9     Interfaces , Wireless        no          Freund                              1      #VALUE!          1           #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1         1                     #VALUE!   #VALUE!     1         1                    1                             1     1       #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                                                                                                                                              Initial response
                                                                                                                                                                                                                             was negative from
                                                                                                                                                                                                                              T.C. because of
                                                                                                                                                                                                                              uncompensated
                                  Certifying Function                         Revenue gained.                                                                                                                                  workload but
                                   for 911 DBMS of                           Customers served         Cell Phone users           Development costs                               Agreement with        Agreement with         possibly Police       Bill Youell Letter                                                             Ronald
                                 cell Phone Location                          certifications for      who Register their        paid by 911 database        Location of cell     AT&T 911 DBMS         AT&T 911 DBMS         "Records" better         of request to                         Cloud     , Shared-                   Masse /
67          Police         P     - Web Applications             ?            Cellular addresses.      cell phones online              developer              phone when             Service.              Service.                  choice             Town Clerk         3,4,5,6,8,9               Tech               yes       Devel Team                                   #VALUE!      #VALUE!         #VALUE!                       1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                 #VALUE!   #VALUE!     1         1                    1                             1   #VALUE!     1         1                      #VALUE!     #VALUE!     1       #VALUE!    #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1




                                                                                                                                                                                                                              Current Walsh
                                                                                                                                     Programming           Replace current                                                     System never                                                                                      Ron Masse /
                                                                                                                                Development time or if     vendor product                                                      implemented                                                                                         Michael
                                   Parking Ticket                                                                               prs occurred then a %         that is not                                                     completely and                                                                                      Korman /
                                     Systems                                Effective collections         Police and            of revenue to software    providing support                                                  Vendor support a                                              Cloud , Internet ,                       Rick
68          Police         P       Replacement                 2010           by Tax Collector            Accounting.                  Company.           and maintenance.            Goals: 6              Goals: 1             problem.                                  1,3,5,6,9      Learning , Interfaces        yes       Weinberger                            1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1       #VALUE!                1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!     1          1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                                                                                                                                             iPhone examples
                                                                                                                                                                                                                              are HamSat and
                                                                                                                                                                                                                             ProSat for satellite
                                                                                                                                                                                                                                locations to
                                                                                                                                                                                                                              assess access
                                                                                                           Emergency                                                                                                            usefulness.
                                  Digital Ham Radio                                                    Operations. Police                                 Add to functionality                                               Consider as future
                                  access in mobile                            Drill access and         Operations. Public                                 of communications                                                        part of
                                 cellular ( Radio Link                            feedback            users of HAM Radio                                   extension by Ham                                                    Preparedness                                                  Shared-Tech ,                        I.S. ? / Don
69          Police         P       in iPhone/iPad)          2011-2012          assessments.           (e.g. Regional Club).       iPad / iPhone app.       Radio Operators.           Goal s:2              Goal s:4                Plan.                                     3,6              Wireless                yes       Janelle / PD?                      #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                 #VALUE!   #VALUE!     1       #VALUE!         #VALUE!                              1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!         1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                             Increased efficiency
                                                                                 of capture and
                                                                                 distribution of
                                                                                  incident and                                                             Improved speed,                                                                                                                e-Content , Vid-an
                                  Electronic "PAD"                                 operations                                                                accuracy and                                                                                                                  , Internet , Soc-
                                   for information                           information - metric:                                                          effectiveness of                                                                                                                nets    , Shared-
                                      recording /                              frequency of use,                                                               information                                                                                                                Tech , Aug-Reality ,
                                  annotation / free                         scope of distribution /     Operations and            Shared base cost           gathering and                                                                                                                      Learning ,
                                     form report                                    reception               Police              individual platform for          personal                                                                                                                      Interfaces ,
70          Police         P      communication.            2010-2011             (exchange).            Management.              multiple functions.      communications.          Goal s:2, 6           Goal s:4, 1                                                      3,4,6,8,9             Wireless              yes          PD IT                              1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!     1         1             #VALUE!                              1   #VALUE!     1         1                         1          1       #VALUE!      1          1           1             1         #VALUE!   #VALUE!      1           1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!           1           #VALUE!        #VALUE!




                                                                                                       Town Employees
                                                                                                        and Public with             Reduce cost of
                                 Single Standard for                          Security of Entry       authorized access          disparate redundant       Reduce ongoing
                                 Entry Security S/W                          using Shared Cost           to Town and              control systems in      costs and improve                                                                                                                    Interfaces ,
71          Police         P     and building Locks         2010-2015        Town-wide model          Municipal buildings       ongoing building plans     Security of Entry.       Goals: 2, 6           Goals: 4, 1                                                     2,3,4,5,6,9           Wireless               yes       Mike Franzo                           1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!     1         1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                                                                                                           Regional incident
                                                                            "Stops" per Equipped                                                              data base for
                                                                                car vs. without.                                    $12,000/car.              license plate                                                                                                                 Vid-an , Cloud ,
                                    Video active                              Injury/100 "stops"       Police officers on           Productivity            search on video           CRCOG                 CRCOG                                                                          Internet , Shared-
                                 Automatic License                           w/equipped car and            patrol and             Improvements by            "reads" both a      Participating city.   Participating city.                                                                  Tech , Sensors ,                     COG / Tech
72          Police         P        Plate Reader            2010-2011                w/out                 violators.                  Patrol.            labor and life saver     Goals: 2, 6            Goals: 4, 1                                                       4,6,8,9              Wireless              yes         Sup                                 1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!       1         1          1       #VALUE!        1          #VALUE!        1       #VALUE!   #VALUE!    #VALUE!         1       #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                                                                                                           Lower the cost of
                                                                                                                                                               unplanned
                                                                                                                                                          compensation and
                                                                                                      Police officers and                                   error correction
                                                                                                        Management                                           fees due to the
                                                                              Reduce Manual              involved with           Current systems are          complexity of
                                 Web Based Police                             Schedualing and             schedualing           priced on a per officer   schedualing. More
                                    Personnel                                   Changes by               according to             basis. Other costs           responsive
                                   Schedualing                                Supervisor and            Barganing Unit           involve interfaces to      schedualing for                                                                                                                 Cloud , Internet ,                       Karen
73          Police         P         System                 2011-2015          Support Staff.              Contract.               payroll systems.            perssonel.          Goals: 2, 6            Goals: 4, 1                                                       4,6,8,9            Interfaces              no           Freund                             1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!     1          1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                    "Living Well"
                                       Federal                                                                                                                Operational
                                    Government                                                                                                            Efficiencies. Public
                                     automated                                                                                        Application              access to                                                                                                                                                         Ron Masse /
                                     Statistics,                                                         performance                Development or            information                                                                                                                       Internet ,                          Karen
74        Recreation       R          gathering             2010-2015       Evidence of the Stats.         statistics           software procurement           improved.           Goals: 2,4,5,6          Goals: 4,1                                                      1,4,5,6,7            Interfaces             yes         Freund                              1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!     1         1         1       #VALUE!                   1       #VALUE!   #VALUE!     1                    1                             1     1       #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                               Remote Control
                                                                              facility by public
                                    Access and                                  works of field                                                             less time spent                                                                                                                Vid-an , Internet ,
                                 automatic control                           lightning, building                                   Savings from                traveling;                                                                                                                 Aug-Reality , Sensors                  Ron Masse /
                                 equipment for Rec                          security and energy                                 supervisors having to         increased                                                                                                                       , Interfaces ,                        Karen
75        Recreation       R         Facilities             2010-2012           management.                  Public               control facilities       responsiveness          Goals: 1,3,5,6         Goals: 1,2,4                                                    1,3,4,5,6,9            Wireless              no          Freund                              1         1         #VALUE!            1                          1       #VALUE!     1       #VALUE!     1         1       #VALUE!                   1       #VALUE!     1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!       1       #VALUE!      1       #VALUE!     #VALUE!          1           1       #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                             Deployment of
                                                                                                                                                           "Pad" technology
                                                                                                                                                            over Recreation
                                                                                                                                                                site WiFi
                                                                                                                                                          connected to Town
                                                                                                                                                          FiberNet improves
                                   Access to e-mail                          Increased speed of                                                               contact and
                                  and text messages                             Supervisory                                                               management while
                                 in real-time for Field                      communication for         Recreation Dept                                     eliminating much                                                                                                                 Internet , Soc-
76        Recreation       R          personnel.            2010-2015              staff.                   Staff                 Cell Phone / Pads          cellular costs.       Goals: 2,4,5,6          Goals: 4,1                                                    1,2,3,4,5,6,9            nets                 no        Karen / Ron                           1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!     1         1         1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                  Attendance and                                 Operations
                                 Registration speed                             management                                                                                                                                                                                                                                          Karen
                                   and business                              improved through                                    Interface standard         More efficient                                                                                                                                                         Freund /
                                   "Intelligence"                           better real-time data                               development between          operations                                                                                                                                                             Ronald
77        Recreation       R         gathered .             2010-2015         for supervisors.         Recreation staff                systems              management.               Goals: 6              Goals: 1                                                        1,6,8,9             Interfaces             no           Masse                              1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!   #VALUE!   #VALUE!         #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                                                                                Interface and
                                                                                                                                 Procedural analysis                                                                          integration with
                                                                              Continue to reduce                                   and development;                                                                               recreation
                                                                                 vulnerabilities                                implement technology                                                                            management
                                                                             involved in handling                                such as surveillance                                                                           software and
                                   Automate Cash                               cash collections                                    for safety of staff                                                                             financial                                              Vid-an , Internet ,                    Ron Masse /
                                  Control from Field                          from public in field      Public and Rec               collecting and    Improve safety and                                                       management                                                Sensors , Interfaces ,                    Karen
78        Recreation       R         operations             2010-2015             operations                 Staff                transporting cash.        cash control             Goals: 2,6            Goals: 4,1              systems                                   4,6,9             Wireless                no          Freund                              1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!   #VALUE!     1                      #VALUE!       1       #VALUE!      1       #VALUE!     #VALUE!       #VALUE!        1       #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                         Standard System
                                                                                                                                                         across town and
                                                                                                                                                          school district
                                                                                                                                                          entry facilities
                                 Card PASS, Touch,                                                                                                         economies of
                                    RFID or Bio-                                                                                                         scale purchasing
                                  recognition entry                                                                               facilities locks and  leverages in-place                                                                                                                                                          Michael
                                   Systems Town-                               fewer security          Public, Rec Staff,       entry mechanisms tied    communications                                                                                                                                                          Franzo/Ronal
79        Recreation       R            Wide                2010-2015        breaches reported.         School Admin.,          to Pass system media.      over FiberNet.           Goals: 2,3,6          Goals: 4,2,1                                                     1,2,3,6,9      Vid-an     , Soc-nets        no          d Masse                             1         1         #VALUE!            1                        #VALUE!     1         1       #VALUE!   #VALUE!     1       #VALUE!                   1         1         1       #VALUE!         #VALUE!                              1   #VALUE!   #VALUE!     1                      #VALUE!       1       #VALUE!   #VALUE!       1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
         Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Network                                                                       Count of I/S Mission Element Occurrences

            Entities                                                                                                                                                                                                                                                                                                                                Board #'s                                                                                                                                                                                                                                                                                                                                                                                                                                                   Application                          Systems        Systems       Technical    Systems and    Systems and
       (Departments and                                                                                                                                                                                                                                                 Applicable        New Supporting           Shared        Project            Strategic                                                     Board Strategic                                                                         I/S Mission                                                                                                                                                                                                                                                                                          Analysis and    Tech Support and    Applications   Applications     Project     Applications   Applications   140

Seq.       Non-Profit                     Action             Time Frame          Measurement              Stake Holders                Costs             Impact Objectives               Policy               Policy               Notes               Appendix         Missions           Technologies          Technology      Leader             Plan Goals      1         2             3              4        Plan Goals        1         2         3         4         5         6         7        Elements:      1         2         3         4                    5                             6     7         8         9       Technologies   e-Content   Vid-an     Cloud    Internet   Soc-nets   Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   Wireless   Display   Architecture   Systems Consulting    Consulting     Consulting    Leaderrship   Programming    Programming    120
                                                                                                                                                                                                                                                                       Information                                Does this      Who is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      100
                                                                                                                                                               What                                                                                                      Systems        New technologies to        involve      assigned                                      Goals: 2008-2009 B.O.D.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         80
Seq.       Name of          Sort                                               Department or              Supporters or        Money saved and or         accomplishment            Policymaker's        Policymaker's                                                   Mission        be supported in the        sharing    from I/S and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              60
No.      Organization       Code    Brief Description      Completion Time    Action's measure.           Those Effected           expended                   means.                  direction.           direction.                                                  Elements in          action area.           among      or the client
                                                                                                                                                                                                                                                                                                                                              120                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Count of I/S Mission Element Occurrences




                                       Improve and
                                      automate VRR
                                   process with Credit
                                    Card Tracking and
                                      reconciliations
                                    through XBRL link
                                        to Financial
                                       Management                               Faster financial                                                                                                                                                                                                                                 Karen
                                     Systems (Munis                          transaction posting                               Interface standard                                                                                                                                                                               Freund /
                                          and Rec                              with less manual             Rec and           development between        Lower cost of back-                                                                                                                                                     Ronald
80        Recreation         R         Accounting)           2010-2015       labor in Accounting.        Accounting staff            systems              office operations             Goals: 6             Goals: 1                                                     1,3,6,9            Interfaces             no           Masse                              1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1       #VALUE!         #VALUE!                              1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1



                                   Increased ease of                                                                                                      Reduced manual
                                    Public Access to                                                                                                     data entry by staffs
                                     Scheduling and                           Public Registrations                                                          at Library and
                                      Registration                               to Recreation                                                               Recreation.
                                   Systems Currently                          Services expanded                                                               Improved                                                                                                                                                        Ron Masse /
                                      in use within                             beyond Rec and                                                           responsiveness to                                                                                                                                                      Michael
                                        "Access                              Library sites to public                                                       Public need to                                                                                                                                                      Korman /
                                   Manchester" Web                             home and mobile                                 Cost of Applications          register for                                                                                                                 Internet , Soc-                        Rick
81        Recreation         R             Site              2010-2015         support systems.               Public              development.                programs.               Goals: 4,5,6          Goals: 4,1                                                 1,2,3,4,5,6,9           nets ,               no        Weinberger                            1      #VALUE!      #VALUE!            1                        #VALUE!   #VALUE!   #VALUE!     1         1         1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                             Eliminate public cut-
                                                                             offs from Voice-mail                              Handset cost. Share
                                                                              fill up. Tie into auto-                            remote PBXs at
                                                                                  dial Notification                           Libraries, Schools and        Better Public
                                    IP Telephony and                          System shared with                              Police HQ. Savings in      contact, lower long
                                        Voice Mail                           BOE and rest of Town                              reduction of Centrex        term costs of                                                                                               1,2,3,4,5,6,8,
82        Recreation         R       improvements            2010-2011                 Depts.                 Public                  Costs.                 Telephony               Goals:2,4,5,6          Goals: 4,1                                                       9                     PR               no        Ron Masse                             1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!     1         1         1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!     1       #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                                                                                                                                                                     Manchester
                                                                                                                                                                                                                                                    makes use of
                                                                                                                               Cost to purchase and                                                                                                   the School
                                                                                                                               install Web Cams on           Reduction in                                                     Reference: Town        District Web
                                                                                                                                  the Manchester          vandalism costs,                                                    of Clinton, Ct Web     Cam access
                                                                                                                              FiberNet. Shared cost      improved part-time                                                  Cam deployment at         system.
                                                                                                                                   of software to              coverage                                                      beaches and parks       Considering
                                                                                                                                   exercise Video         management for                                                         coupled with         municipal,
                                                                                                                                      Analytics.            Pools and Rec                                                    Public Information       police and
                                                                              FiberNet Attached         Residents, Parks          Improvement of              Programs,                                                       Campaign drove a      school district
                                   Park and Pool Web                          Web Cam viewing               and Rec                efficient use of        improved Public                                                    significant after-     needs for a
                                     Cam Assisted                                 Parks and             Management, and       technical and security      Safety responses                                                    hours vandalism       newer system
                                      Security and                                Recreation              Public Safety        staffs involving Video        to incidents'                                                        problem to           of Video                                                                 Michael
83        Recreation         R       Management              2010-2015            properties.             Departments               surveillance.         requiring service.          Goals: 2,4,5           Goals: 4          practically zero.       Analytics       1,2,3,4,6,8,9     Vid-an     , Sensors       yes        Shekman                           #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!     1         1       #VALUE!   #VALUE!                   1         1         1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!       1       #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!        1       #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1




                                                                             Lower time-demand
                                                                                on residents to
                                                                              register. Manage
                                    Pre-Registration                         equitable use of Rec
                                    Online with Equity                       programs according                                                                                                                              Further develop the                                                                                Ronald
                                     Management of                             to B.O.D. Policy.                                                                                                                                   Access                                                                                      Masse /
                                   program availability                          Make history                                     Reduced Rec              more focused                                                          Manchester                                                                                    Michael
                                       and Secure                            available to Parents                                Department Staff        attention on those                                                    Concept on the                                                                                  Korman -
                                     Identification of                         for Registration                                    demands at             who need help in                                                     Web with better                         1,2,3,4,5,6,7,   Cloud , Internet ,                       Rick
84        Recreation         R          residents            2010-2011            decisions.             Town Residents            registration              registering.            Goals: 4, 5, 6         Goals: 4, 1        "Rule Models"                                8,9              Soc-nets               no        Weinberger                            1      #VALUE!      #VALUE!            1                        #VALUE!   #VALUE!   #VALUE!     1         1         1       #VALUE!                   1         1         1         1                    1                             1     1         1         1                      #VALUE!     #VALUE!     1          1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!

                                                                                                                                                                                                                                Interface and
                                                                                                                                                                                                                              integration with
                                                                               Continue to reduce                                                                                                                                 recreation
                                                                                  vulnerabilities                                                                                                                               management
                                                                              involved in handling                                                                                                                              software and
                                    Provide for Credit                          cash collections                                                                                                                                   financial                                                                                  Ron Masse /
                                    Card use in Field                          from public in field       Public and Rec        service cost from        Improve cash flow                                                      management                                                   Internet ,                          Karen
85        Recreation         R          activities           2010-2015             operations                  Staff                 banking               and collections             Goals: 2,6           Goals: 4,1             systems                                 4,6,9             Interfaces             no          Freund                              1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                               Recreation Market
                                                                               Segments require
                                                                             varying levels of Staff
                                                                              assistance - generic
                                                                                   registration
                                                                               approach causes
                                                                               customer service
                                                                                problems. Public
                                                                              Access efficiencies                                 Cost of procuring        Meeting Town
                                                                                  traded off for                                integrated systems        Policy objectives
                                                                              fairness of access -                              addressing different      such as Goal #4:
                                                                              solutions embracing                               market segments in        Promote Positive
                                       Public Rec                                 both needed.                                 fair manner. Improve      Youth Development                                                                                                                Vid-an , Internet
                                      Registration                              Measurement of            Public users of          online payment        and address needs                                                                                                              , Soc-nets    , Aug-
                                        Systems                                scope of provision           Recreation           process and bank          "for impacted                                                                                                                   Reality , PR ,                        Karen
86        Recreation         R       Improvements            2010-2015         across segments.             resources.             reconciliations.            youth".                  Goals: 4             Goals: 4                                                      4,5,9             Interfaces             no          Freund                           #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!   #VALUE!   #VALUE!     1       #VALUE!   #VALUE!   #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1                    1                     #VALUE!     #VALUE!   #VALUE!     1                      #VALUE!       1       #VALUE!      1          1        #VALUE!          1         #VALUE!     1       #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                               Multiple
                                                                                                        Department use of
                                                                                                           common Public                                                                                                                                Access
                                                                                   Recreation                  system                                                                                                                                 Manchester
                                                                                   operations              transitioned to                                                                                                                          Web application
                                                                               scheduling, public           modular and                                                                                                                                 and card
                                                                             registration, program           interfaced                                                                                                                               extended to
                                                                                    records                   technical                                                                                                                              downloadable
                                                                               management and            implementations      Cost of procuring and                                                                                                   smart phone
                                       Recreation                             information sharing        benefiting overall   replacing Safari. Cost                                                                                                public app and
                                   Operations System                              and security               operations.        of extending public                                                                                                   with tie-in to
                                    (Currently Safari)                       addressed. Interface       Facilitated access       access to newly          Current system                                                                              secure Staff
                                      Replacement /                           with Web's Access           for Users of Rec    developed Web/Smart        contracts may not                                                                               mobile                              Internet ,                          Karen
87        Recreation         R          Upgrade              2010-1013         Manchester Card.               Services.           Phone facilities.        be renewed.                 Goals: 4, 6          Goals: 4, 1                               applications.                          Interfaces             no          Freund                              1      #VALUE!      #VALUE!            1                        #VALUE!   #VALUE!   #VALUE!     1       #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!   #VALUE!         #VALUE!                      #VALUE!     #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                                                                                 Earlier Rec
                                                                                                                                                               Improve                                                           application
                                                                               Expand "Access                                                               throughput of                                                      program being
                                                                              Manchester" links           Rec Program            Computer $600,              registration                                                       replaced or                                               Internet , Soc-                       Ronald
88        Recreation         R     Self-service Kiosk        2010-2011         for registrations.         Participants         Housing and UPS = ?             process                  Goal:4,6             Goal:4,1            upgraded.                               2,3,4,5,       nets , Shared-Tech          no          Masse                               1      #VALUE!      #VALUE!            1                        #VALUE!   #VALUE!   #VALUE!     1       #VALUE!     1       #VALUE!                 #VALUE!     1         1         1                    1                     #VALUE!     #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1          1           1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                     Unified                                                                                                                                     Awareness of
                                                                                communication                                                                                                                                 benefits of mobile
                                                                             principles in practice                                                                                                                              Apps such as
                                                                               with e-Mail, voice                                                                                                                                   locators,
                                                                                    calls and                                                                                                                                notification system
                                           Voice                              notifications over IP                                                                                                                             interfaces and
                                     Communications                            communications.               Staff and                                       Operational                                                          operations-
                                    improvements for                          Smart Phone Apps             Management         Cost of handsets, data     Efficiencies. Public                                                 specific functions                                          Internet , Soc-
                                     field Operations                        relevant to Rec under       efficiencies and     plan unless Town WiFi           access to                                                        will develop with                                        nets , Aug-Reality ,
                                   using Smart Phone                            development or             Rec service          used, and Program            information                                                         experience of                                             PR , Learning ,
89        Recreation         R         Applications          2010-2015              deployed.            responsiveness.           Development                improved.                Goals: 2,6           Goals: 4,1            capabilities.                        1,2,3,4,5,6,9          Interfaces            no        Ron Masse                             1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!          1         #VALUE!     1          1           1        #VALUE!    #VALUE!        1              #VALUE!          #VALUE!            1          #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                 Responsiveness of
                                                                                                                                                      Recreation
                                                                                   Contact List                                                     operations to
                                                                                  Management                             System implemented       public notification
                                                                                Available to Rec                          first for Education in     to schedule
                                                                               Staff. Cancellation                      2010 then Shared uses          changes.
                                                                                and Operations                                   with Town         Improved Staff
                                                                                 notifications in                        Departments. Cost of         notification
                                                                                production use.                             communications          efficiencies in                                                                                                                       Internet , Aug-
                                    Voice, email, Text                       Interface to Safari DB                        shared with Police,       response to                                                                                                                            Reality , PR ,
                                     Message Auto-                             of people or Safari  Public users of Rec  Library, MHS, Bennet        weather and                                                                                                                             Learning ,                       Ron Masse /
90        Recreation         R     Notification System          2010              replacement.           Services.                  etc.         emergency events.                     Goals: 2,6           Goals: 4,1                                                 1,2,3,4,5,6,9         Interfaces             no        Rick Smith                            1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!          1         #VALUE!     1          1           1        #VALUE!    #VALUE!    #VALUE!            #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                                                                                                                                                                                                               Share Bennet
                                                                                                                                                                                                                              School Wireless
                                                                               North West Park,                                                                                                                                Management
                                                                              Robertson, Center                                                                                                                                 (Alcatel) and
                                                                             Springs, Charter Oak,                                                                                                                                Merchant
                                                                                Mt Nebo, Globe       Public Access to                                    Added functionality                                                 Collaboration WiFi                                                                                 Ronald
                                        Web cam                                  Hollow, Camp      Internet from Parks          "Managed" WiFi             of parks with                                                     for Public Access                                             Vid-an , Cloud ,                     Masse /
                                    surveillance in all                       Kennedy, Nike Site,     for Visitors and        Access Point linked to          Internet                                                       management (WiFi                          1,2,3,4,5,6,7,   Internet , Soc-nets                     Michael
91        Recreation         R           parks               2010-2012            Case Mtn.                 Staff             Manchester FiberNet           Connectivity               Goals 2, 3           Goals 4, 2        Dog) Town-Wide                                8,9          , Sensors , Wireless       no         Shekman                           #VALUE!      1         #VALUE!            1                        #VALUE!     1         1       #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1         1         1         1                    1                             1     1         1         1                      #VALUE!       1         1          1          1        #VALUE!       #VALUE!        1       #VALUE!   #VALUE!    #VALUE!         1       #VALUE!        1              #VALUE!          #VALUE!        #VALUE!           1           #VALUE!        #VALUE!




                                                                                                                                                                                                                               Infrastructure
                                                                                                                                                                                                                                 dependant
                                                                                                                                                                                                                             application - needs
                                    Web Transported                                                                                                       Public Safety and                                                   Smart Phones or
                                      real-time video                                                                                                        Recreation                                                      "Pad" capability of
                                     from Parks and                           security of video         Public Safety and      Web Cams and Web             Management                                                         receiving data                                             Vid-an , Cloud ,                    Ron Masse/
92        Recreation         R          Recreation           2011-2015       monitored locations        Rec Management           Cam Licenses               performance                 Goals: 4             Goals: 4         communications                            2,3,4,5,8,9     Internet , Soc-nets         no        Mike Franzo                        #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!   #VALUE!   #VALUE!     1       #VALUE!   #VALUE!   #VALUE!                 #VALUE!     1         1         1                    1                     #VALUE!     #VALUE!     1         1                      #VALUE!       1         1          1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                           Public Access to
                                                                                                                                                          WiFi in Parks and
                                                                                                                                                          Municipal services
                                                                                                                                                            WiFi access to
                                                                                Internet Access                                                                 FiberNet
                                                                             through TOM Access                                                                anticipates
                                                                             Points for Public and                                                           architecture
                                                                              Secure Manchester                                                            needed to enable
                                                                              FiberNet access to                                                         future expansion of
                                                                             Municipal and School                                                              high-speed
                                                                             District resources for                                                       wireless portable
                                                                              Domain Controlled                                                            devices (IPhone /
                                                                                  users (Staff,         Public, municipal                                   Droid etc. multi-                                                                                                           Internet , Shared-
                                                                                  Students and          service providers     Cost of Access Points               mode                                                                                                                  Tech , Aug-Reality ,                  Ron Masse /
                                   WiFi tied to FiberNet                          Surveillance             and school          backhaul connected           communication                                                                                              1,2,3,4,5,6,7,      Sensors , PR ,                       Michael
93        Recreation         R          in all Parks         2010-2011             technology)             personnel.         into existing FiberNet.         technology)            Goals: 2,3,6,7       Goals: 4,2,1,3                                                    8,9              Wireless               yes        Shekman                              1         1             1              1                        #VALUE!     1         1       #VALUE!   #VALUE!     1         1                       1         1         1         1                    1                             1     1         1         1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!        1             1           1         1       #VALUE!    #VALUE!         1       #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                     Connect Weiss
                                    Building's Health
                                       Department
                                       Emergency                                                                                                             Continuity of                                                   Complements the
                                    Operations space                                                                                                          operations                                                      deployment of IP
                                      to the Lincoln                           Test Call Center         Health Department                                    sustained in                                                      Telephony with
                                    Center Generator                             functions for           beneficiaries in                                    emergency                                   Goals 4, 2008-       uninterruptable
                                   via the Information                            emergency             such activities as                                situations where          Goals 2, Item 2:       2009 Goal         power supplies to
                                    Systems FiberNet                           operations using          Pandemics, and       Parts and labor to pull           power                Implement a          Implement a            technology
                                   conduit under Main                           Lincoln Center          other mass health     electrical connections        interruptions           Preparedness         Preparedness        equipment at this
94     Health Department     S             Street           2010-2015 ?         building power.               crises.           between buildings.              occur.                   Plan.               Plan.                  site.                                  1,3,9               Internet             yes       Ron Masse                          #VALUE!                #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1       #VALUE!     1       #VALUE!         #VALUE!                      #VALUE!     #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!            1          #VALUE!           1           #VALUE!




                                      Hart Healthy
                                       Community
                                    Automatic Cardio                           Location of ACDs         At risk members of
                                    Defibrillator (ACD)                      available to public via      community and                                                                                                                                                                  Internet , Shared-                     Michael
                                   Data Base and Web                            web and Mobile               local public          Application                                                                                                                                            Tech , Sensors ,                      Korman /
95     Health Department     S         Application           2009-2011           applications.               responders           development.                                         Goals: 2,5            Goals: 4                                                     1,5,6,9            Interfaces             yes        Rick Smith                        #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!   #VALUE!                   1       #VALUE!   #VALUE!   #VALUE!                1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!        1          #VALUE!        1       #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1           #VALUE!




                                        Regional
                                       Emergency
                                     Operations Call                            Phone systems           Community
                                      Capture and                             efficiency for high   involved in Health                                   Respond to higher
                                      Management                                  volume call      emergency or large      Application                    than normal call                                                                                                               Internet , Shared-                     Michael
96     Health Department     S           System              2010-2011            situations.
                                                                              Public is enabled to   scale operation.     development.                   demand situations.            Goals: 2,6           Goals: 4,1                                                    1,5,6,9         Tech , Interfaces         yes         Korman                              1      #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!   #VALUE!   #VALUE!                1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1       #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                     Regional Online                          make Online Health
                                    Health Permitting                        Permit Requests and
                                     System - Web-                             track Inspection
                                      based Online                              results. Health        Community
                                      Health Permit                          Department will use      residents, city
                                      Request and                             system to manage,       business (e.g.                                                                                                                                                                                                             Karen
                                       Inspection                             analyze and report       restaurant)     Costs are covered by                                                                                  Regional System in                                                                                 Freund /
                                      Management                              Health Department        enterprises,    CRCOG grant from the                  Make the                                                         implementation                                                                                     Ronald
97     Health Department     S           System              2010-2011            Permit and             builders.            State.                      Community Safer               Goals: 2             Goals: 4           stage 2010.                             3,4,5,6,7,9       Cloud     , Internet      yes          Masse                           #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                 #VALUE!   #VALUE!     1         1                    1                             1     1       #VALUE!     1                      #VALUE!     #VALUE!     1          1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                     Application
                                                                                                                               development cost of          Let people move
                                                                               Senior Center Bus                                   geo-positioning          about freely and
                                                                             Driver's Smart Phone                              "Augmented Reality"         find bus at end of                                                      Would be
                                                                              is able to locate all                             cell phone (iPhone-          trip or the bus                                                  interesting to look
                                   iPhone/Droid Senior                       bus trip participants        Senior Center         like). Smart-Phone        driver find all of his                                             for a grant or CDBG
                                    Augmented Reality                           and direct "lost"       Members and their       cost. Data Plan use      travelers at the end                                                 funds to do this to                                           Aug-Reality ,
98       Senior Center       S     Locator Application       2010-2015         ones back to bus.            families.                   cost.                of the trip stop.          Goals: 2             Goals: 4               do this.                              3,5,6,9            Sensors                no        Ron Masse                          #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                 #VALUE!   #VALUE!     1       #VALUE!                1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!          1           1       #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                             Participants can set
                                     Program Class in                           up Safe "Friend"
                                       Family Safe,                            networks of family                                                                                                                               InfraGuard FBI
                                      Supportive, Fun                              and friends.         Traditional Senior                                                                                                     Whitepaper on
                                    Social Networking                           Participants can        Center Community                                                                                                           turning on
                                       Technology                             place pictures, text,       and Increased                                                                                                      FaceBook Security
                                   (FaceBook, Twitter,                          and "Augmented          presence of "Baby                                      Make the                                                       Capabilities 2009.
                                        MySpace,                              Reality" information        Boomers" with       Work Effort to produce Community Safer"                                                        Distributed to BOE
                                    iPhone/Droid apps                        safely on their Social       Internet aware       Class content by Tech 2008-2009 B.O.D.                                                           Tech Steering                                             Internet , Soc-
99       Senior Center       S             etc.)                 ?           Network of family or            interests.                 experts.                 goal.              Goals: 2           Goals: 4                   Committee.                              4,5.6,9               nets                no        Chris Silver                       #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                 Make clear the                                Complex combination          Successfully                                                     Key component to        Manchester's
                                                                             benefits and ease-of-                                 of consumer and            sustaining                                                         Telehealth is       Strategic plan
                                                                                use new remote                                         healthcare           flexibility and                                                      availability of     for "Fostering
                                                                              monitoring Internet                             technologies predicted      quality of life for                                                   Bandwidth for           Economic
                                                                               technology can be                                   to have immense      chronic and critical                                                      telemetry -         Development                         Vid-an , Cloud ,
                                        Telehealth                               and the impact                                  impact on costs of           care non-                                                          Manchester            through its                      Internet , Soc-nets
                                     instrument and                          possible for Chronic            Seniors,           healthcare provision      institutionalized                                                        municipal           strategy #3                      , Shared-Tech , Aug-
                                       monitoring                               and Critical care          Healthcare           and quality of life for   Seniors may be                                                       communication            "Promote                        Reality , Sensors , PR
                                      education for                              devices to have        providers, Social        chronic and critical     key to rescue of                                                    infrastructure is     development of     1,3,4,5,6,7,8,         , Learning ,
100      Senior Center       S           Seniors             2013-2015           available on the       Service providers.             care non-         upward spiraling          Goals: 2,7         Goals: 4,3                upgradable to          Healthcare            9          Interfaces , Wireless       yes       Health Dept?                       #VALUE!   #VALUE!          1              1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!     1                       1       #VALUE!     1         1                    1                             1     1         1         1                      #VALUE!       1         1          1          1           1             1           1         1          1           1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                             Caller ID on
                                       Caller ID and                                                                                                       incoming calls
                                   advanced incoming                                                                                                         provided for
                                     call handling as                                                                                                      security and to
                                    part of telephony                        Caller ID on incoming                            IP Telephone handsets            enhance
                                    both in office with                          calls enhancing                              (handset cost depends         productivity in
                                   IP PBX Phones and                               productivity in       Social Services        on configuration for        responding to                                                                                                                                                       Ronald
101     Social Services      S        Mobile Phones          2010-2015        responding to public.      Staff and Public         individual using it)          public.             Goals:6            Goals:1                                                         1,2,3,4,6,8,9        Sensors , PR            no          Masse                               1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!        1         1       #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                  Installation of IP                                                       Call center and
                                                                                   Speakerphone,                                Presentation device          emergency
                                                                                    Overhead PC                                    costs used from            operations
                                                                              Projector, Electronic                            School District and IP     connected over
                                     Computer / Web                           Whiteboard, Cat 5 or                                   Speaker Phone      FiberNet to REOC to                                                                                                                                                      Karen
                                    Conferencing and                            6 Data Wiring and         Catastrophic         quotes. Cost of Public augment response                                                                                                                                                          Freund /
                                      Presentation                               electrical service     Recovery Plan for     Works wiring of Weiss            to health                                                                                                                Internet , Soc-nets                      Ronald
102     Social Services      S           access                 2010                  outlets.               clients              conference room.           emergency.             Goals:2            Goals:4                                                             1,3,9            , Shared-Tech           yes          Masse                           #VALUE!   #VALUE!      #VALUE!            1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1       #VALUE!     1       #VALUE!         #VALUE!                      #VALUE!     #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!      1          1           1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                       Implement                                 Support ability to                                  Cost of service      Social Services
                                     "Remote Wipe"                                remotely wipe a                               supporting "Remote       client information
                                       capability in                          secured device of all                               Wipe" (e.g. part of     privacy security.    Various privacy    Various privacy
                                   portable computing                            privacy required                               monthly iPad Mobile Recovery of lost or        protection laws.   protection laws.
                                    devices to insure                        information for Social                                    Me support       stolen devices with Liability protection Liability protection
                                    record privacy in                             Services mobile       Professional Staff           approximately          Geographical        from damages       from damages
                                     cases of device                          computing platforms          with social        $10/mo/iPad) or cost of        Positioning      caused to citizens caused to citizens
                                         theft or                              (iPhone, iPad, Droid     services records            implementing I/S       Systems (GPS)      harmed by Identity harmed by Identity                                                                                                              Tech
103     Social Services      S       misplacement.           2010-2012           Phone, and other            access.           server to perform this imbedded that can              theft.              theft.                                                         1,2,3,4,6,9          Aug-Reality            no          Support                                    #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1         1         1         1             #VALUE!                              1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!          1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                   Improve automatic
                                      gathering and
                                       Analysis of                              Calculate and                                                                Improve
                                      Performance                                  compare                                                                 Performance
                                     Measures with                           Performance across                                                          based on concrete
                                   Safari replacement                              time and              Social Services      Possibly redirect cost       performance                                                                                                                       Learning ,
104     Social Services      S         or upgrade.           2010-2015          organizations                Clients             of existing S/W            measures.                   Goals 6              Goals 1                                                       4,6,8             Interfaces             no        Ron Masse?                            1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                 #VALUE!   #VALUE!   #VALUE!     1             #VALUE!                              1   #VALUE!     1       #VALUE!                  #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!

                                                                                                                           Cost of communicating
                                                                                                                           "Pad" computer / cell-
                                                                                                                            type device. Cost of
                                                                                                                           Cell Phone connection      Increased
                                     Mobile FiberNet                                                                         unless free WiFi or   productivity and
                                       connected                                                        Staff working away    free broadband      responsiveness of
                                     electronic note                                                        from office       wireless can be     municipal analysis                                                                                                                    Internet , Soc-nets                      Karen
105     Social Services      S        "Pad"/Phone               2010                                        computers.           substituted.          by staff.                       Goals: 6, 3          Goals: 1, 2                                                1,2,3,4,6,8,9    , Learning , Wireless       no          Freund                              1         1         #VALUE!         #VALUE!                     #VALUE!   #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!       #VALUE!      #VALUE!   #VALUE!      1       #VALUE!         1       #VALUE!        1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                          Deliver services
                                     Senior Specific                                                                                                     with more security
                                     "Smart Phone"                            Improve safety and                                                         and manageability.
                                      and Wireless                            efficiency of Senior                                                       Data gathering for
                                     Application with                           services where                                                             Grant reporting             Goals:2, 5-
                                        "Locator"                            mobile 'Location" is                                                           would also be             Strategy: 1.
                                     functionality for                           involved in the                                                           automated and           Support efforts to
                                     Senior Services                         service. Information                                                        introduce security         increase senior
                                        safety and                                 Security is                                      Application               of personal            and supportive
106     Social Services      S        management.            2010-2011             paramount.                Seniors               Development               information.              housing, 6            Goals: 4,                                                 1,3,4,5,6,8,9          Learning              yes       Ron Masse                          #VALUE!   #VALUE!      #VALUE!            1                          1         1       #VALUE!   #VALUE!     1         1       #VALUE!                   1       #VALUE!     1         1                    1                             1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                              Analytics can be
                                                                                                                                                                                                                                 as basic as
                                                                                                                                                                                                                                spreadsheet
                                                                              Provide B.O.D. and                                Development or                                                                                    tabulation
                                     Add facilities to                        Departments high                                  procurement of                                                                               techniques and as
                                    perform statistical                        level aggregated                                analytics software.                                                                             complex as GIS
                                     analytics of free                       analysis of what the                                Skill building of                                                                              encoding and
                                     form customer                               community is                                 municipal staff in use     Improved targeting                                                        language
                                    complaint text and                            reporting as             Public and             of "business             of high impact                                                       frequency of                                                                                    Ronald
                                   geographic location                           problems and               Municipal             intelligence"          policy development                                                      occurrence                                                                                    Masse /
107    Customer Services     T         information.             2010             opportunities.           departments.             techniques.                by B.O.D.            Goals 1,2,3,4,5,6,7    Goals 1,2,4,3             studies.                             1,4,6,7,8       Internet , Learning        no        Devel Team                            1         1             1              1                          1         1         1         1         1         1         1                       1       #VALUE!   #VALUE!     1             #VALUE!                              1     1         1       #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!



                                    Extend amount of
                                       subjective                                                                                                         More qualitative
                                       description                                                                                                        data to assist in
                                      captured and                                                                               Add data capture           efficient and                                                                                                                                                        Ronald
                                    communicated in                                                        Public and           capacity of current      effective response                                                                                                                                                     Masse /
                                   customer services                         Capture more detail            Municipal           Customer Service             definition by                                                                                                              Internet , Soc-nets                   Development
108    Customer Services     T     complaint system.            2010          about complaints            departments.               System.                departments.                Goals: 6             Goals: 1                                                    1,4,6,7,8          , Aug-Reality           no            Dept.                             1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!   #VALUE!     1             #VALUE!                              1     1         1       #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1          1        #VALUE!          1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1


                                                                                                                               Development cost to
                                   Customer Service                                                                           extend the Manchester                                                                                                                                                                             Ronald
                                       Systems                                   GIS Location of        Board of Directors.    Customer Complaint             Analysis                                                                                                                                                        Masse / Rick
                                      Geographic                                 "groupings" of               Town               system with GIS          improvement for                                                                                                                                                     Weinberger /
                                       Location                              problems in report or        Administration         capabilities (e.g.       Trend and issue                                                                                                                                                       Michael
109    Customer Services     T      Enhancements             2010-2011         map for the BODY.            Planning.            SeeClickFix-like).       groupings focus.           Goals:1,2,4,5,7       Goals:1,4,3                                                    3,4,5,6            Aug-Reality            no         Korman                               1      #VALUE!          1              1                          1         1       #VALUE!     1         1       #VALUE!     1                     #VALUE!   #VALUE!     1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!          1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                              Case Management,
                                                                              queued task review
                                                                              and calendaring tied
                                                                             into e-mail and other
                                                                                  collaboration                               Software upgrades to                                                                           Collection Master,
                                     Electronic Case                         systems as the Legal                              e-mail / calendaring / Continued Practice                                                       Liability Case                                           Cloud , Internet ,
                                    Management and                             profession adopts                              mobile communication       efficiencies                                                           Master type                                             Soc-nets , Shared-                       Karen
110      Town Attorney       T           "Search"            2010-2011                them.             Town Law Office.         - smart phones.      throughout office.              Goals: 2,6,7         Goals: 4,1,3      Practice Products                           1,3,6,8,9       Tech , Interfaces          yes         Freund                              1      #VALUE!          1              1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1         1                       1       #VALUE!     1       #VALUE!         #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!     1          1          1           1          #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                         Calendars                                                                                                                                                                              GroupWise
                                       synchronized                                                                                                                                                                          conversion to MS                                                                                    Karen
                                     across multiple                                                                          Cost of Mobile devices     Town Attorney and                                                   Exchange planned                                                                                 Freund and
                                   people and sources                             improved                                     with active update of          Office                                                             to improve                                                  Internet ,                          Tech
111      Town Attorney       T       of calendar info.          2011             coordination           Attorneys and Staff      calendars ,email          coordination.                Goals: 6             Goals: 1          calendaring.                             1,2,3,4,5,6          Interfaces             no          Support                             1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                    Scan Old files and
                                   save electronically
                                   then destroy paper                           Fast electronic                                                           Space saving and
                                    if of no Historical                        search replaces                                 Office Staff time and      faster access to                                                                                                                   Internet ,                          Karen
112      Town Attorney       T         Significance          2010-2015       physical file search.          Attorneys         effort to convert paper.      legal file info.            Goals: 6             Goals: 1                                                   1,2,3,4,5,6          Interfaces             no          Freund                              1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1         1         1         1                    1                             1   #VALUE!   #VALUE!   #VALUE!                  #VALUE!     #VALUE!   #VALUE!      1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                               Scanned "paper"
                                                                             received at the Town
                                                                             Attorney's Business
                                                                              Office must be kept
                                                                              safely offsite. This
                                                                              may be done in the
                                       Immediate                              same way that off-                               Cost of Shared high          Reduce space
                                   Document Backup                             site backups sent                               Speed, high capacity       demands due to                                                                                                                                                         Karen
                                     to Manchester                           remotely to tape are                             network-based Speed             filing paper                                                                                                                                                      Freund
113      Town Attorney       T     "Cloud Computing"            2011                  done.                 Attorneys                Scanner.                    records              Goals: 3,4,5          Goals: 2,4                                                   1,3,4,6,8                Cloud             no        Nancy Martel                       #VALUE!      1         #VALUE!            1                        #VALUE!   #VALUE!     1         1         1       #VALUE!   #VALUE!                   1       #VALUE!     1         1             #VALUE!                              1   #VALUE!     1       #VALUE!                  #VALUE!     #VALUE!     1       #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                               Scanned material                               Office Procedures re-       Improved speed,
                                    Town Attorney                             being sent to Town                                engineering. Basic          accuracy and                                                                                                                                                       Michael
                                   Search of subject                         Attorney and kept on                             Software for "Search"        effectiveness of                                                                                                              e-Content , Cloud                     Korman /
                                   matter in scanned                              DBMs and be           Town Attorney and        is part of existing          information                                                                                                                , Internet , Soc-                       Rick
114      Town Attorney       T     Town documents.              2012               searchable                Clients                  systems                  gathered.                Goals: 6             Goals: 1                                                   1,3,4,5,6,9     nets , Shared-Tech          no        Weinberger                            1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1         1                    1                             1   #VALUE!   #VALUE!     1                         1        #VALUE!     1          1          1           1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                            Electronically
                                                                                                                                                             Storable and
                                    Develop Standard                         Attorneys will be able                                                      sortable by Date,
                                    electronic "Tags"                           to search using                                                          Time, Location of
                                   for Town Attorney's                        Standards oriented                                Learning curve and       stored document                                                                                                                 Cloud , Internet ,                     Ronald
115      Town Attorney       T          documents               2013               data tags                Attorneys            data conversion         and on OCR'd text              Goals 6              Goals 1                                                    1,3,4,5,6,9          Interfaces             no          Masse                               1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1         1                    1                             1   #VALUE!   #VALUE!     1                      #VALUE!     #VALUE!     1          1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                                Westlaw now
                                                                                                                                                                                                                               available; new
                                    Electronic Search                            More effective                                                                                                                              search sources on                                          Vid-an , Internet ,
                                   of World Wide Web                         capability to find and                                                                                                                          Web developing as                                          Soc-nets , Shared-
                                     and Government                          use Web information                                                             Efficient and                                                       courts and                                             Tech , Aug-Reality ,                     Karen
                                       information                           and legal documents                                                          effective attorney                                                   government go                           1,3,4,5,6,7,8,   Sensors , Learning ,                  Freund / Ron
116      Town Attorney       T           sources.               2010          scanned and saved              Attorney          Learning curve time             services.              Goals: 2,6,7         Goals: 4,1,3        further online.                               9               Interfaces             no           Masse                              1      #VALUE!          1              1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1         1                       1       #VALUE!     1         1                    1                             1     1         1         1                      #VALUE!       1       #VALUE!      1          1           1             1           1       #VALUE!      1           1        #VALUE!    #VALUE!        1                 1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                               Ability to remotely
                                                                                access records,
                                                                             Town Attorney Staff
                                                                                  and perform
                                   Mobile (computer /                              document                                     Ever-improving legal      lower costs and
                                      smart phone /                            creation/edits and        Town Clients and      practice procedures            improve co-                                                      Attorneys with                                            Cloud , Internet ,
                                     "Pad" ) remote                            perform Practice           Attorneys with          improve time use,          ordination of                                                    Private Practices                                         Soc-nets , Shared-                       Karen
                                   access to Practice                           operations from              "outside"           accountability, and    operations of a law                                                  gain better access                                          Tech , Aug-Reality ,                 Freund / Ron
117      Town Attorney       T         resources             2010-2012             anywhere.                practices.              effectiveness.                office.             Goals: 2,6,7         Goals: 4,1,3       via mobile apps.                           1,3,6,8,9      Interfaces , Wireless       yes          Masse                              1      #VALUE!          1              1                        #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1         1                       1       #VALUE!     1       #VALUE!         #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!     1          1          1           1             1         #VALUE!   #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                              Scanners and Internet         Lower cost of
                                                                              Town's Attorneys                                 access are in place in      operations and
                                                                             have the facilities to                           the Town Hall Office of          continuing
                                                                               submit required                                   the Town Attorney.          efficiencies.
                                                                              Legal inputs to the                              Procedural efforts to           Courts are
                                                                                  Courts as              Town Attorney,         stay compliant with             requiring
                                    Paperless Courts                            requirements            State and Federal         standard e-filings        compliance in                                                                                                                 Cloud , Shared-                        Karen
118      Town Attorney       T          Support              2010-2015       develop in e-filings.           Courts.                  practices.            submissions.           Court's Policies.     Court's Policies.                                              1,3,4,6,8,9       Tech , Interfaces         yes         Freund                           #VALUE!   #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   1       #VALUE!     1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!     1       #VALUE!    #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!    #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                        End re-install costs
                                                                                                                                                           ($s/phone/vote
                                                                                                                                                         event= $100*10*2
                                                                                                                                                                 to 3 per
                                                                                                                                                        year==$1,200/year)
                                                                                                                               Pilot test at no cost by    . Added gain in
                                                                                                                                    using existing      flexibility should an
                                                                                                                              temporary Phones. 10 alternate location
                                                                                                                               poling places and 3 IP be needed. The IP
                                                                             Pilot an IP Phones in                                  phones at the               FiberNet
                                                                             each of the 10 poling                               Registrar of Voters    connections will be
                                                                             locations to test the                               Office will be at the      examined for
                                                                             wiring quality for an                               cost of the phones      Quality Of Service
                                                                              eventual full phase                             (Alcatel or Snome) and         condition for
                                                                              replacement of the                                 may use existing IP         Phones and                                                      The Pilot could be
                                                                                expenses of re-                                     Phones at the              eventually                                                     could be done in
                                    Install Network IP                        deploying land line         Registrars of        locations where these         workstation                                                      2010 and plans
                                    Phones for Poling                           phones in each          Voters and poling       are installed but can       computers for                                                     made for budget                                                                                   Ronald
119    Voter Registration    V            Places                2011             voting event.           place workers.        be temporarily moved.      Poling Workers.               Goals 6              Goals 1            year 2011.                              1,3,4,6,8,9     Interfaces , Wireless       no          Masse                               1      #VALUE!      #VALUE!         #VALUE!                     #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   1       #VALUE!     1         1             #VALUE!                              1   #VALUE!     1         1                      #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1           1       #VALUE!    #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
         Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Network                                                                       Count of I/S Mission Element Occurrences

            Entities                                                                                                                                                                                                                                                                                                                                 Board #'s                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Application                          Systems        Systems       Technical    Systems and    Systems and
       (Departments and                                                                                                                                                                                                                                                Applicable        New Supporting           Shared          Project            Strategic                                                            Board Strategic                                                                          I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                     Analysis and    Tech Support and    Applications   Applications     Project     Applications   Applications   140

Seq.       Non-Profit                      Action             Time Frame         Measurement              Stake Holders                 Costs              Impact Objectives            Policy              Policy                Notes               Appendix         Missions           Technologies          Technology        Leader             Plan Goals       1         2             3              4              Plan Goals        1         2         3         4         5         6         7         Elements:       1         2         3         4                    5                              6      7         8            9                         Technologies              e-Content          Vid-an                  Cloud                            Internet        Soc-nets           Shared-Tech       Aug-Reality        Sensors                              PR      Learning   Interfaces   Wireless   Display                Architecture   Systems Consulting    Consulting     Consulting    Leaderrship   Programming    Programming    120
                                                                                                                                                                                                                                                                      Information                                Does this        Who is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         100
                                                                                                                                                                 What                                                                                                   Systems        New technologies to        involve        assigned                                       Goals: 2008-2009 B.O.D.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           80
Seq.        Name of          Sort                                               Department or             Supporters or          Money saved and or         accomplishment         Policymaker's        Policymaker's                                                   Mission        be supported in the        sharing      from I/S and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  60
No.       Organization       Code    Brief Description      Completion Time    Action's measure.          Those Effected             expended                   means.               direction.           direction.                                                  Elements in          action area.           among        or the client
                                                                                                                                                                                                                                                                                                                                               120                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Count of I/S Mission Element Occurrences
                                                                               Depends upon State
                                                                               or Federal direction.
                                                                                 Various tests to                                                            Demonstration
                                                                                   verify that the                                 Savings may be           opportunities for
                                                                              FiberNet architecture      Voters, State and       possible through re-        Manchester to
                                                                              can support this can      Federal regulators       use of Town FiberNet         participate in
                                     Same Day Voter                             be performed and            and Town                and Wireless           feasibility studies                                                                                        1,2,3,4,5,6,8,    Internet , Shared-                       Ronald
120    Voter Registration     V       Registration                ?                 reported on.            Registrars.              architecture.             and Pilots.           Goals: 3,5,6         Goals: 2,4,1                                                      9                  tech                 yes          Masse                                1         1         #VALUE!            1                              #VALUE!   #VALUE!     1       #VALUE!     1         1       #VALUE!                     1         1         1         1                    1                              1    #VALUE!     1            1                                                   #VALUE!            #VALUE!             #VALUE!                                    1         #VALUE!             #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                         Voters, State and
                                     Early Voting (no-                                                  Federal regulators       Increase in number          Increase voter
                                     excuse needed                            Depends upon State            and Town                and handling of            response to                                                                                                                Shared-tech ,                          Ronald
121    Voter Registration     V      Absentee Ballot)             ?           or Federal direction.         Registrars.            Absentee Ballots             elections.            Goals 5,7            Goals 4,3                                                   1,3,4,5,7,9         Interfaces               yes          Masse                             #VALUE!   #VALUE!          1              1                              #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!     1                         1       #VALUE!     1         1                    1                     #VALUE!         1       #VALUE!        1                                                   #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!             #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                         Voters, State and                                   Measure voter
                                                                                Participate in pilot    Federal regulators        Pilot test costs re-     response and work                                                                                                            Soc-nets , Internet ,
                                     Vote From Home                               testing of this           and Town                 embursed by               out security                                                                                                                Shared-tech ,                         Ronald
122    Voter Registration     V         Pilot test                ?                  concept.               Registrars.           originating entity.            scheme.              Goals 2,5             Goals 4                                                   1,3,4,5,6,8,9    Interfaces , Wireless        yes          Masse                             #VALUE!   #VALUE!      #VALUE!            1                              #VALUE!     1       #VALUE!   #VALUE!     1       #VALUE!   #VALUE!                     1       #VALUE!     1         1                    1                              1    #VALUE!     1            1                                                   #VALUE!            #VALUE!             #VALUE!                                    1            1                #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!        1           1       #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                              Demonstrate the use
                                                                                of the State Voter
                                                                                   Registration
                                                                              computer displays at
                                                                                the pole workers                                                           Eventually when in
                                                                               positions. This will                                 Added costs of         full replacement of
                                                                               prepare for the end                              portable computers at         paper, there is
                                                                                 of paper lists in                                     Polls (est.          better information
                                                                               support of "Same-                                  3*$300*10=$9,000)         capture (read and
                                                                                Day Registration"          Registrars of           connected to the        write access) thus
                                                                               and other real-time       Voters and poling       Manchester FiberNet          time and effort                                                                                                                                                    Ronald
                                    Voter Registration                        improvements in the       place workers and          (no cost if school      savings to all those                                                                                                                                                  Masse,
                                    Computer Displays                          voting registration       State and Federal        connections are of        that use the Voter                                                                                        1,2,3,4,5,6,8,      Shared-tech ,                           Karen
123    Voter Registration     V        at the Polls              2011                process.             Administrators.          sufficient quality)
                                                                                                                                Funding REOC & COPS         Registration lists.
                                                                                                                                                           Increased security        Goals: 3,5,6         Goals: 2,4,1                                                      9              Interfaces               yes          Freund                               1         1         #VALUE!            1                              #VALUE!   #VALUE!     1       #VALUE!     1         1       #VALUE!                     1         1         1         1                    1                              1    #VALUE!     1            1                                                   #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!             #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                          Grants.        and management
                                                                                                                                  Implementation over      of building entry                                      Innovation is in the
                                                                                                                                  current FiberNet and     while using the                                          use of existing
                                                                                                          Municipal and            Local Area Network      variety of entry                                        technology while
                                                                                                          School District              (LAN) building         restriction                                             progressing
                                                                                                         Employees who              networks through       mechanisms in                                               toward the
                                                                                                        must have entry to      inexpensive 'Proximity' place. This would                                         economies of town-
                                                                                                           buildings via         and "Swipe" readers.     be accomplished                                           wide standards
                                                                                                          security keys          Managed by common       while migrating to                                             (e.g. end
                                                                               Card Entry security       where expense           software shared city-      a "Standards-                                             purchasing
                                                                              with and, particularly,     prohibits door          wide. Co-coordinated    Based" city-wide Goal #2: Make the Goal #4: Make the        separate an                    See Federal
                                     Door Striker-less                        without door opening        rebuilding for        with existing Web Cam system achievable Community Safer, Community Safer, proprietary control                       Security Card
                                    Card Entry Security                            mechanism             automatic card /         Surveillance of door  within the scope of Goal #6: Limit Tax Goal #1: Limit Tax  system for each                  Standards as
124       Public Works        W          System                  2011              application.          striker opening.                 entries.        building projects.   Increases          Increases       building renovated)                  guide.         1,2,3,4,5,8,9    Sensors , Interfaces         no         Ron / Karen                            1      #VALUE!      #VALUE!            1                              #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                     1         1         1         1                    1                     #VALUE!       #VALUE!     1            1                                                   #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!             #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                                General purpose                                         Applications                                                                    Relies on
                                                                                  mobile "tool"         Anyone wanting to        development cost for           Better                                                existence of
                                                                                  application for         gather statistics         the "Counter" and      management of                                           generic handheld                                                                                              Ronald
                                                                               capturing, counting         from a group of         receiving data base   operations based                                             devices and                                                                                               Masse /
                                     Polling Counter                           and communicating        people with iPhone       application. Make use       on concrete                                           communications                                                                                               Michael
                                     Application for                              responses to           / iPad / Droids in a     of "existing" mobile  measures and real-                                        network to forward                                                                                            Korman -
                                       Work Task                               quizzing programs.          field operations        wireless devices in  time perceptions in Goal #6: Limit Tax Goal #1: Limit Tax data. Manchester                                                     Cloud , Internet ,                         Rick
125       Public Works        W       Effectiveness           2010-2015           Similar to the                setting.             field operations.        the "field".     Increases          Increases       WiFi locations (7 in                                1,2,3,4,6,8,9         Sensors                 no         Weinberger                             1      #VALUE!      #VALUE!         #VALUE!                           #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                     1         1         1         1             #VALUE!                               1    #VALUE!     1            1                                                   #VALUE!            #VALUE!                      1                                 1         #VALUE!             #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                      Share Lincoln
                                    Center Generator                                                                                                                                                                           May require
                                    with Weiss Health                                                   Health Department,      Electrical cabling and         Emergency          Goal #2: Make the Goal #4: Make the           feasibility
                                       Department                              Use Conduit under           Information             added burden on             operations         Community Safer, Community Safer,          assessment for
                                       Emergency                                 Main Street to           Systems and               Lincoln Center           expanded in no-      Goal #6: Limit Tax Goal #1: Limit Tax         extending                                                                                        Ronald
126       Public Works        W        Operations             2010-2015        connect Generator.         Public Works                Generator             power situations.        Increases          Increases            Generator use.                             1,3,4,6,              Internet              yes          Masse                                1      #VALUE!      #VALUE!            1                              #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                     1       #VALUE!     1         1             #VALUE!                               1    #VALUE!   #VALUE!   #VALUE!                                                  #VALUE!            #VALUE!             #VALUE!                                    1         #VALUE!             #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                            Lower cost of
                                     Street Light (LED)                          Light-out status                                 Use existing (future)     detection and
                                          Lighting                                  detected                                     Web Cams and WiFi /          response.
                                       maintenance                            automatically by Web                               FiberNet in Parks and Increase pro-active
                                     service detection                         cams in the vicinity                                 public buildings.    response to Light-
                                     using Web Cams                             and automatically                               Development costs of out condition. Also Goal #2: Make the
                                       and Wifeless                              communicate to         Public at night and     software to detect and    save electricity if   Community Safer; Goal #4: Make the                                                                                                               Ronald
                                    network connected                              notification           Public Works            communicate when      light fails to turn off  Goal; Goal #6:  Community Safer;                                                                                                                Masse /
                                      to Manchester                            application request        Maintenance           signal status raised of    automatically is         Limit Tax    Goal #1: Limit Tax                                                                                                              Michael
127       Public Works        W          FiberNet             2010-2015            for Sanitation
                                                                                Publicservice.               Services                  light-out.             detected.            Increases        Increases                                                           1,3,4,6,9       Internet , Sensors          no          Shekman                               1      #VALUE!      #VALUE!            1                              #VALUE!     1       #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                     1       #VALUE!     1         1             #VALUE!                               1    #VALUE!   #VALUE!        1                                                   #VALUE!            #VALUE!             #VALUE!                                    1         #VALUE!             #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                                users with Smart
                                                                                phones download
                                                                               from "apps Store"
                                                                                   Manchester
                                                                                     Sanitation
                                    Upgrade Sanitation                             Registration
                                     Mail Registration                           application and
                                     process with the                         create digital photos                                                        Responsiveness to                                                                                                                                                     Ronald
                                     addition of Web /                           of credentials to                                    Application           community with    Goal #1: Promote                                                                                                                                  Masse /
                                       Mobile Smart                                attach to the                                Development for public      another option to   Environmental                                                                                                                                   Michael
                                    Phone application                               registration        Public an business      with Smart Phones or          register for    Stewardship, Goal                                                                                                                                 Korman -
                                         to assist                               application with        using Sanitation          wireless Internet           Sanitation       #6: Limit Tax   Goal #1: Limit Tax                                                    1,3,4,5,6,7,8,   Internet , Soc-nets                        Rick
128       Public Works        W        registrants.           2010-2015        payment. Accepted             Services             connected "Pads".            Services.          Increases        Increases                                                                9                , Sensors              no         Weinberger                             1      #VALUE!      #VALUE!         #VALUE!                             1       #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                     1       #VALUE!     1         1                    1                              1      1         1            1                                                   #VALUE!            #VALUE!             #VALUE!                                    1            1                #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                Free Federally provided
                                                                                                                                  tool to Utilities with                                                     Water and Sewer                        Software tool
                                                                                                                                    Process Control                           Homeland         Homeland           staff and                          available to
                                                                                                                                     (SCADA) and                               Security         Security        Information                             Utility
                                                                                                        Water and Sewer         networked information                     Recommendation. Recommendation.      Systems staff                        organizations
                                      Apply Network                            CSET Assessment             Operations,           systems. Time must Lowers impact and        BOD 2008-        BOD 2008-     jointly attended the                       through
                                     "Cyber Security                           Reports Target and       Community reliant       be spent by Water and costs from cyber      2009Strategic    2009Strategic    CSET Homeland                        cset@dhs.gov,
                                     Evaluation Tool"                          Achieved Security         on safe drinking         Sewer and Network      attacks and      Plan Goal 2 Make Plan Goal 2 Make       Security                            www.us-                                                                     Michael
                                        (CSET) for                                 Levels for           water and waste         Engineering to assess,   technology        the Community    the Community   Demonstration and                      cert.gov/control                                             yes (Federal   Franzo / Bob
129     Water and Sewer       W       Security guide          2009-2012          management.             water removal.         document and change. security violations.       Safer.           Safer.           Training.                           _systems             6,9               Sensors              source)         Dusza /                          #VALUE!      1         #VALUE!         #VALUE!                           #VALUE!     1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   #VALUE!   #VALUE!   #VALUE!   #VALUE!         #VALUE!                               1    #VALUE!   #VALUE!        1                                                   #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!             #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                     1              #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                                                                                                                               Ron Masse
                                                                                                                                                                                                                                                                                                                                 /Michael
                                                                                                                                 Manchester FiberNet                                Goals: 1,6 and      Goals: 1 - mutual                                                                                                       Shekman/
                                     Bolton Metering                          Metering flow using          Bolton and               can be spliced to       Efficient low cost       mutual town       town agreements                                                                 Cloud , Internet ,                         Sewer
                                    with real-time data                         network and real-       Manchester (inter-        connect monitoring          management           agreements to          to connect                                                                     Shared-Tech ,                          Treatment
130     Water and Sewer       W      communication                ?           time measurement.         local agreement).                devices.               monitoring.       connect systems.         systems.                                                     1,3,7,8,9          Interfaces               yes          Engineer                             1      #VALUE!      #VALUE!         #VALUE!                             1       #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                     1       #VALUE!     1       #VALUE!         #VALUE!                      #VALUE!         1         1            1                                                   #VALUE!            #VALUE!                      1                                 1         #VALUE!                1              #VALUE!           #VALUE!                            #VALUE!   #VALUE!        1        #VALUE!    #VALUE!                     1              #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                 Avoids having people
                                                                                                                                   who need to locate
                                                                                                                                 lines travel to look at
                                     Digitize and make                                                                              the Paper record
                                     available in digital                                                                            cards. Has an
                                     mobile form to all                                                                             operating cost of
                                     field staff the "as-                                                                             digital cellular
                                      built" water and                                                                              communications
                                    sewer Tie-in paper                          Mobile Access by                                   unless free WiFi or
                                        cards kept at                         Field staff at sites of                           municipal wireless can                                                                                                                                   Internet , Aug-
131     Water and Sewer       W     Charter Oak facility.         ?                   work.                                              be used.                                      Goals: 6            Goals: 1                                                      3,4,6,9              Reality               no         Ron Masse                              1      #VALUE!      #VALUE!         #VALUE!                           #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!                   #VALUE!   #VALUE!     1         1             #VALUE!                               1    #VALUE!   #VALUE!        1                                                   #VALUE!            #VALUE!             #VALUE!                                    1         #VALUE!             #VALUE!                 1           #VALUE!                            #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                                                                                                                                 Ronald
132     Water and Sewer       W       Plant upgrade.              ?                                                             Reduce money paid to    Lower operating              Goals:1,2,7
                                                                                                                                                                                   BOD 2008-2009          Goals:1,4,3
                                                                                                                                                                                                        BOD 4008-4009                                                     1,7,9              Sensors ,              no           Masse                                1      #VALUE!          1              1                                1         1       #VALUE!   #VALUE!   #VALUE!   #VALUE!     1                         1       #VALUE!   #VALUE!   #VALUE!         #VALUE!                      #VALUE!         1       #VALUE!        1                                                   #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!             #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!              1          #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                              Meets CSET security                               Telco/cable-co through    costs, higher            Strategic Plan       Strategic Plan
                                                                                  target level.                                 muni- managed shared     reliability, finer        Goal 1 Promote       Goal 1 Promote
                                                                                 Demonstrates             Pump station             communications.     level of control for        Environmental        Environmental
                                    SCADA upgrade for                           reliable, secure         wireless (public        Capital maintenance    management of             Stewardship Item     Stewardship Item                                                                                                         Michael
                                       performance,                           remote management          safety 700Mhz             costs re-planned        operations,              1 Implement          1 Implement                                                                                                           Shekman /
                                     management and                              access within          broadband?) data           considering new      compliance with            Water, Sewer,        Water, Sewer,                                                                                                            Sewer
                                         security                              Homeland Security          sampling and           communications and Homeland Security                and Waste            and Waste                                                                    Sensors , Interfaces                    Treatment
133     Water and Sewer       W       improvements.          2010-2015 ?         CSET targets.               control.             Municipal Fiber Net  and NIST security          Resources Plan.      Resources Plan.                                                   1,6,8,9           , Wireless               no          Engineer                              1      #VALUE!      #VALUE!            1                                1         1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                     1       #VALUE!   #VALUE!   #VALUE!         #VALUE!                               1    #VALUE!     1            1                                                   #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!             #VALUE!           #VALUE!                   1                          #VALUE!   #VALUE!        1           1       #VALUE!                 #VALUE!               1             #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                                                              This was a long
                                                                                                                                                                                                                                  standing
                                                                                                                                                                                                                            application interest
                                                                                                                                                                                                                               of the General
                                     Scan, OCR, index                                                                                                                                                                        Manager's Office
                                         and file with                                                                                                                             BOD 2008-2009       Plan Goal 1 Limit       but was never
                                     disposition timing                                                                                                                             Strategic Plan     Tax Increases -         implemented
                                         all incoming                                                                                                                              Goal 6 Limit Tax        Explore           because of added
                                           "paper"                             Network accessible                                                                Public           Increases Item 3       cooperative        work for the Office
                                    communications to                            file/ data base of                                  Scanners and          communications to      Pursue efficient /      services &           Support staff.
                                       the Water and                          incoming documents        Water and Sewer           software. Time of           Department             alternative       resource option         Variations are
                                    Sewer Department                            with attached OCR        Operations and         office support staff to      available to all      service delivery        w/other          operating or under                                                                                    Karen
134     Water and Sewer       W             Offices.          2010-2011                  text.            Management.                scan in Mail.            employees.               options.         municipalities        consideration at                           3,4,5,6              Internet              no           Freund                               1      #VALUE!      #VALUE!         #VALUE!                           #VALUE!     1         1       #VALUE!   #VALUE!     1       #VALUE!                   #VALUE!   #VALUE!     1         1                    1                              1    #VALUE!   #VALUE!   #VALUE!                                                  #VALUE!            #VALUE!             #VALUE!                                    1         #VALUE!             #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                        Stream Flow
                                       Environmental
                                       Monitoring and                         Varying national and                                                         Save fish if fish are
                                      analysis against                        state "Standards" as                                                         being lost due to an
                                      varying national                            science of the                                                            as-yet unknown       Mandates of             Mandates of
                                          and state                             problem become                                                             standard not being Federal and State        Federal and State                                                                  Shared-Tech ,                          Water &
135     Water and Sewer       W         "Standards".         2010-2015 ?              clear.               Maybe fish?                                             met.             Law.                     Law.                                                                           Sensors                 yes          Sewer                             #VALUE!   #VALUE!      #VALUE!         #VALUE!                           #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   #VALUE!   #VALUE!   #VALUE!   #VALUE!         #VALUE!                      #VALUE!       #VALUE!   #VALUE!   #VALUE!                                                  #VALUE!            #VALUE!             #VALUE!                              #VALUE!         #VALUE!                1              #VALUE!                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                Cost of web cell phone
                                                                                                                                      application
                                                                                                                                development. Revenue   Improved response
                                                                                                                                  from download fee.           municipal
                                                                              Number of incidents                                  (Shared cost with         response to
                                                                                 reported by the                                 other Towns for copy           public's
                                                                              public via their Smart                              of system. Hosting         documented
                                     Cell Phone Video                          Phone video using                                    cost/revenue of         perception of                                                       See App Store
                                     Capture of Town                            the downloaded           Public, Planning       service for video data        community                                                       smart phone cell                                         Vid-an , Internet ,                       Ronald
                                    conditions needing                          Town cell phone         Department, Public         transmission and         problems and                                                          apps like                                             Soc-nets , Aug-                         Masse /
136    Planning and Zoning    Z     municipal attention       2010-2015             video app.               Works                     storage.)            opportunities.         Goals 1,2,3,4,5,7     Goals 1,2,4,3           "Knocking"                            1,3,4,5,6,8      Reality , Wireless          no         Devel Team                             1         1             1              1                                1         1         1         1         1       #VALUE!     1                         1       #VALUE!     1         1                    1                              1    #VALUE!     1       #VALUE!                                                  #VALUE!              1                 #VALUE!                                    1            1                #VALUE!                 1           #VALUE!                            #VALUE!   #VALUE!    #VALUE!         1       #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!           1              1
                                                                                                                                                           Residents and                                                        See "Google"
                                                                                                                                                           transportation                                                     model via various
                                                                                                                                Cost is in Development        services in                                                    Web incarnations:   Deployment of
                                                                                                                                  of Google-map Van     Manchester, Work          Community input      Community input                Van        early product
                                                                                                                                 transport schedule /     force in the city        to "Manchester       to "Manchester       http://www.nevis.c and use of "Viral
                                                                                                                                  dispatch software.    and merchants or            2020 Quadrant        2020 Quadrant      olumbia.edu/twiki/b    Marketing"
                                                                                                                                     Revenue from       businesses in the             Discovery            Discovery        in/view/Nevis/Nevis  among early-
                                                                                                                                subscription fees from   city interested in        Workshops" in        Workshops" in           Van . Mapping       adopters
                                                                                                                                       "dynamic"              improving             Summer 2010.         Summer 2010.        http://mashable.co   important to                                                                   Ronald
                                       Google-Van                                                                                    transportation           economic              Part of 10 Year      Part of 10 Year    m/2007/10/03/goog       stepwise                                                                     Masse
                                       Dynamic On-                                                        Residents and           providers and $.99     attractiveness of              Plan of              Plan of         le-labs-graduates- development of                                                                  /Michael
                                      demand Public                                                       transportation        download purchasable      the city through        Conservation and     Conservation and              public-      concept and                            Internet , Soc-                        Korman -
                                     Transport within                                                       services in               smart phone             innovative             Development          Development          transportation-       Internet                          nets , Aug-Reality ,                       Rick
137    Planning and Zoning    Z          the City                 ?                                        Manchester.                 application.        transportation.              effort.              effort.                feature/       application.        3,4,5,6,7,          Sensors , PR             yes        Weinberger                                                 #VALUE!         #VALUE!                             1         1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   #VALUE!   #VALUE!     1         1                    1                              1      1       #VALUE!   #VALUE!                                                  #VALUE!            #VALUE!             #VALUE!                                    1            1                #VALUE!                 1                   1                            1       #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                                                                                                                  Community input      Community input
                                                                                                                                                                                   to "Manchester       to "Manchester
                                                                                                                                                                                    2020 Quadrant        2020 Quadrant                                Prototype
                                                                                                                                                                                      Discovery            Discovery                               Google Droid or
                                                                              Mobile Smart-Phone                                   Cost of Software                                Workshops" in        Workshops" in                              Apple iPhone "a
                                                                              display of Location of                             development effort to        Improved              Summer 2010.         Summer 2010.                                augmented
                                                                              Historical information                              build Smart Phone        Awareness of             Part of 10 Year      Part of 10 Year                               reality"
                                       Historic and                               and access to                                 application. Revenue       Manchester's                 Plan of              Plan of                               technology and
                                    Recreational Asset                         recreational assets        Visitors to and          from purchased       Historical sites and      Conservation and     Conservation and                               $.99 Web                                                                   Ronald
                                      Mobile Locator                                using geo-           residents of the       application from iStore     recreational             Development          Development                                 purchase                            Internet , Aug-                       Masse /
138    Planning and Zoning    Z         Application               ?                positioning.                 city.                   or Web.                assets.                  effort.              effort.                               revenue model.      2,3,4,5,6,7       Reality , Sensors           ?         Devel Team                             1         1         #VALUE!         #VALUE!                             1         1       #VALUE!   #VALUE!   #VALUE!   #VALUE!   #VALUE!                   #VALUE!     1         1         1                    1                              1      1       #VALUE!   #VALUE!                                                  #VALUE!            #VALUE!             #VALUE!                                    1         #VALUE!             #VALUE!                 1                   1                          #VALUE!   #VALUE!    #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                         Planning                                                                                                       Improved targeting
                                    Department Social                                                                                                        of planning
                                       Networking                                                                                                          message and
                                      presence viral                                                                                                       refinement by                                                                                                               Vid-an , Internet ,                        Gary
                                    marketed via web                          number of "friends"                                                       public comment of                                                     Face book and                                             Soc-nets , Aug-                         Anderson /
139    Planning and Zoning    Z        techniques.               2010         contacts increased               Public                      ?             content of plans.         Goals: 1,2,5,6,7       Goals: 1,4,3       twitter analytics.                        1,3,4,5,6,8      Reality , Learning          no         Jack McCoy                             1      #VALUE!          1              1                                1         1       #VALUE!   #VALUE!     1         1         1                         1       #VALUE!     1         1                    1                              1    #VALUE!     1       #VALUE!                                                  #VALUE!              1                 #VALUE!                                    1            1                #VALUE!                 1           #VALUE!                            #VALUE!      1       #VALUE!      #VALUE!    #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!
                                                                                     Art like the
                                                                               "Children's Coloring                                                                                Community input   Community input
                                                                                      Book" by                                                                                      to "Manchester    to "Manchester
                                                                                Manchester's Doti                                                                                    2020 Quadrant     2020 Quadrant
                                                                                   Dienst who's                                                                                        Discovery         Discovery
                                                                                  illustrations of                                                                                   Workshops" in     Workshops" in
                                                                               Manchester historic                                                                                   Summer 2010.      Summer 2010.
                                      Post Historical                           buildings available                                                                               Goal #3: Focus on Goal #2: Focus on
                                      Manchester Art                            would be available                                                                                   Education and     Education and
                                     representing the                            from the Web by                                                                                         Facility          Facility                                                                      e-Content , Vid-an
                                     Town's Historical                        location GPS capable                                                                                Renovations; Goal Renovations; Goal                                                                  , Cloud , Internet ,
                                    Assets on the Web                         smart mobile phones                                  App development               Plan of              #5: Restore       #4: Restore                                                                    Soc-nets , Shared-
                                       for "location"                            and "pads" as a                                  costs to use the Art     Development goal          Neighborhood      Neighborhood                                                                     Tech , Aug-Reality ,
                                      oriented Smart                          phone user's historic                               which exists and is        of preserving           Pride; Goal #7:   Pride; Goal #3:                                                                     Sensors , PR ,                        Ronald
                                    Phone Apps for city                            locations are          Residents and          free of copyright use       Manchester's          Foster Economic   Foster Economic                                                  1,2,3,4,5,6,7,   Learning , Interfaces                    Masse /
140    Planning and Zoning    Z           touring.               2011               approached.              tourists                    costs.             historic assets           Development       Development                                                        8,9               , Wireless             no         Devel Team                             1         1             1              1                                1         1         1       #VALUE!     1       #VALUE!     1                         1         1         1         1                    1                              1      1         1            1                                                      1                 1                          1                                 1            1                   1                    1                   1                            1          1           1           1       #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!




                                                                                                                                                                                                                            leverage current 7
                                                                                                                                                                                                                             WiFi Internet "Hot
                                                                                                                                                                 Leverage                                                      Spots" around
                                     Smart Cell Phone                                                                                                         Manchester's                                                      Manchester
                                    app. with Web Site                                                                                                         "Digital City"                                                   connected to
                                    Data Base of what                                                                                                          standing for                                                 FiberNet by turning
                                     Merchants say is                                                                                                            economic                                                    the "Buy It Here"
                                       happening in                           Downloads and hits                                                            development and                                                  logo into a link to
                                       Manchester -                            to "Buy It Here" on                                                               improved                                                     the App Store to
                                      extends "Buy It                         Main Street link (tied                                 Application           attractiveness as a                                              download app with                                          Cloud , Internet ,                        Ronald
                                      Here" on Main                            to WiFi Main street          Downtown               Development of               progresses                                                   GIS mashup and                                               Soc-nets ,                            Masse /
141    Planning and Zoning    Z         Street WiFi           2010-2012             BIH logo).           Business District            software              commercial city.          Goals: 5,7          Goals: 4,3              promos.                             1,2,4,5,6,7,8         Wireless                no         Devel Team                          #VALUE!   #VALUE!          1              1                              #VALUE!   #VALUE!   #VALUE!   #VALUE!     1       #VALUE!     1                         1         1       #VALUE!     1                    1                              1      1         1       #VALUE!                                                  #VALUE!            #VALUE!                      1                                 1            1                #VALUE!           #VALUE!           #VALUE!                            #VALUE!   #VALUE!    #VALUE!         1       #VALUE!                 #VALUE!            #VALUE!          #VALUE!        #VALUE!        #VALUE!        #VALUE!        #VALUE!


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Count of I/S                                                                                                                                                                                                                                                                                                                                                                                                                         Count of
                                                                                                                                                                                                                                                                                                                                                     Total Count                                                                                                                                                    Mission                                                                                                                                                   Count of New                                                                                                                                                                                                                                                             Employee
                                                                                                                                                                                                                                                                                                                                                       of Goal                                                             Count of Goal                                                                            Element                                                                                                                                                   Technologies                                                                                                                                                                                                                                                             Function
                                                                                                                                                                                                                                                                                                                                                     Occurrence      102       36            27             75      240    Occurrences        19        59        34        22        32        94        27      Occurrences       92        44       100       109                  82                             120     33        64           90                        Occurrences                  11                20                       37                                  89           51                  40                  31                  33                            12        27          65           32        0       References       39                50                11              4             8             21             15




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of New Technologies Occurrences



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Internet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Soc-nets                          Aug-Reality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Vid-an                                                                                                     Sensors                                                    Wireless
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Count of New Technologies Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Cloud                                                                                                          PR           Learning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         e-Content                                                            Shared-Tech                                                                                   Interfaces
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         e-Content   Vid-an     Cloud        Internet           Soc-nets      Shared-Tech        Aug-Reality                    Sensors        PR           Learning        Interfaces     Wireless
       Script List of values below                                                                                                            Codings of Script values used for model below

                                                                                                                                                                 New Technologies:
                                                                                                                                                  e-Content      1 Open Source Free Content for Education,
       New Technologies: 1 Open Source Free Content for Education, 2 Video Analytics, 3 Cloud Computing, 4 Ubiquitous Internet                      Vid-an       2 Video Analytics,
       Access, 5 Social Networking, 6 Shared Technologies Across Governments, 7 Augmented (Geographic) Reality, 8 Sensor                            Cloud        3 Cloud Computing,
       Computing and Communication Device Ubiquity, 9 Town 311 Info-Line Coupled with Voice Response Technology, 10                                Internet      4 Ubiquitous Internet Access,
       Individual Learning Mode Training Technology, 11 Web Services and XML Interface Application Technology 12 Radio                             Soc-nets      5 Social Networking,
       Frequency Convergence to Digital from Analog 13 New forms Display Technology                                                              Shared-tech     6 Shared Technologies Across Governments,
                                                                                                                                                 Aug-reality     7 Augmented (Geographic) Reality,
                                                                                                                                                   Sensors       8 Sensor Computing and Communication Device Ubiquity,
                                                                                                                                                      PR         9 Town 311 Info-Line Coupled with Voice Response Technology,
                                                                                                                                                   Learning      10 Individual Learning Mode Training Technology,
                                                                                                                                                  Interfaces     11 Web Services and XML Interface Application Technology
                                                                                                                                                   Wireless      12 Radio Frequency Convergence to Digital from Analog
                                                                                                                                                    Display      13 New forms Display Technology
       Organizational Entities: A) Accounting - Finance B) Budget C) Town Clerk D) E) Education F) Fire-EMS G) H) Human Resources I)
       Information Systems J) K) L) Library M) Human Resources N) O) P) Police Q)             R) Recreation S) Social - Senior Center -
       Health - Youth Services T) Town Manager - Customer Services - Town Attorney U) Information Systems V) Voter Registration W)
       Public Works - Water and Sewer - Sanitation X) Y) Z) Planning and Zoning


                                                                                                                                              I/S Missions (Phrases):
       I/S Mission Statements From Board of Directors Meeting
       1. Support the missions of the Town and Board of Education.                                                                            1 Support Town and BOE Missions
       2. Strengthen the synergistic partnerships between the Town and Board of Education.                                                    2 Synergistic Town and BOE Partnership
       3. Leverage services and sharable common technologies.                                                                                 3 Leverage Services and Technologies
       4. Serve as a change agent (encourage technological change and assist in risk management) to the Town and Board of Education.          4 Serve as Change Agent
       5. Increase public access to school and government information and information processes.                                              5 Increase Public Access
       6. Serve as a source of technology research, support and services to the Town, Board of Education and associated nonprofit entities.   6 Technical Research and Development
       7. Foster positive economic development and growth within the community.                                                               7 Foster Positive economic development
       8. Consult to the Town and Board of Education regarding application of “New Economy” technology factors (e.g. Moores & Metcalf).       8 Consult on "New Economy" Technologies
       9. Develop, implement, and manage                                                                                                      9 Develop and Implement Security
       methods and mechanisms for systems
       record security and personal security
       systems involving city information systems.

                                                                                                                                              2010 Board of Directors Strategic Planning Session
       2010 Board of Directors Strategic Planning Session                                                                                                  2010                                                          2008-9 (Goal #1 dropped in 2010)
                                            Goal #1 Limit Tax Increases                                                                       Goal #1             Limit Tax Increases                                    Goal #6 is Goal 1
                                         Strategies: 1. Balance Services Levels & service array w/financial resources.                        Goal #2             Focus on Education and Facility Renovations            Goal #3 is Goal 2
                                                              2. Prioritize and create efficiencies.                                          Goal #3            Foster Economic Development                             Goal #7 is Goal 3
                                                              3. Seek out alternative sources of funding.                                     Goal #4            Foster Neighborhood Pride                               Goals #5 #4 & #2 are Goal 4.
                                                              4. Explore cooperitive services & resource option w/other municipalities.                    Goals Strategies                                                          2008-9
                                                              5. Manage Town's energy consumption plan.                                                        1 1. Balance Services Levels & service array w/financial resources. Goal #6:
                                                   Goal #2 Focus on Education and Facility Renovations                                                           2. Prioritize and create efficiencies.                            Goal #6:
                                               Strategies: 1. Create Buildinng Reuse / Disposition Committee.                                                    3. Seek out alternative sources of funding.                       Goal #6:
                                                           2. Develop plan for renovating elementary schools.                                                                                                                      Goal
                                                                                                                                                                 4. Explore cooperative services & resource option w/other municipalities. #6:
                                                           3. Develop plan for addressing Library facilities & space needs.                                    2 1. Create Building Reuse / Disposition Committee.                               new
                                                   Goal #3 Foster Economic Development                                                                           2. Develop plan for renovating elementary schools.                  Goal #3:
                                               Strategies: 1. Develop a strategy to focus on Downtown revilalization.                                            3. Develop plan for addressing Library facilities & space needs.    Goal #3:
                                                              2. Focus on Broad Street revitalization.                                                         3 1. Develop a strategy to focus on Downtown revitalization.          Goal #7:
                                                              3. Promote private investment across Town of Manchester.                                           2. Focus on Broad Street revitalization.                            Goal #7:
                                                              4. Coodrinate Workforce Development resources                                                      3. Promote private investment across Town of Manchester.            Goal #7:
                                                              5. Promote development of Healthcare Industry.                                                     4. Coordinate Workforce Development resources                                   new
                                                 Goal #4 Foster Neighborhood Pride                                                                               5. Promote development of Healthcare Industry.                      Goal #7:
                                               Strategies: 1. Promote and coordinate Senior Services.                                                          4 1. Promote and coordinate Senior Services.                          Goal #5:
                                                           2. Foster positive neighborhood identity.                                                             2. Foster positive neighborhood identity.                           Goal #5:
                                                           3. Enhance public safety.                                                                             3. Enhance public safety.                                           Goal #2:
                                                           4. Restore roads and sidewalks.                                                                       4. Restore roads and sidewalks.                                     Goal #5:
                                                           5. Implement Youth Master Plan.                                                                       5. Implement Youth Master Plan.                                     Goal #4:
       Summary of December 2009
       Board of Directors Strategic Planning Session                                                                                          Board of Directors Strategic Planning Session 2008-2009
       Goal #1: Promote Environmental Stewardship                                                                                                               Goal #1: Promote Environmental Stewardship
       Strategies:                                                                                                                                              Goal #2: Make the Community Safer
                                                                                                                                                                Goal #3: Focus on Education and Facility Renovations
                                         1. Implement Water, Sewer, and Waste Resources Plan                                                                    Goal #4: Promote Positive Youth Development
                                         2. Implement and explore alternative energy initiatives/options                                                        Goal #5: Restore Neighborhood Pride
       Goal #2: Make the Community Safer 3. Expand municipal recycling and conservation efforts                                                                 Goal #6: Limit Tax Increases
       Strategies:                                                                                                                                              Goal #7: Foster Economic Development

                                           1. Fully staff public safety positions                                                                                         1   1.   Implement Water, Sewer, and Waste Resources Plan
                                           2. Implement a preparedness plan                                                                                                   2.   Implement and explore alternative energy initiatives/options
                                           3. Renovations
       Goal #3: Focus on Education and FacilityPromote neighborhood block watch effort                                                                                        3.   Expand municipal recycling and conservation efforts
       Strategies:                                                                                                                                                        2   1.   Fully staff public safety positions
                                                                                                                                                                              2.   Implement a preparedness plan
                                           1. Complete current educational renovations                                                                                        3.   Promote neighborhood block watch effort
                                           2. Develop plan for renovating all elementary schools                                                                          3   1.   Complete current educational renovations
                                           3. Develop
       Goal #4: Promote Positive Youth Development plan for addressing library facilities and space needs                                                                     2.   Develop plan for renovating all elementary schools
       Strategies:                                                                                                                                                            3.   Develop plan for addressing library facilities and space needs
                                                                                                                                                                          4   1.   Promote programs for family involvement
                                           1. Promote programs for family involvement                                                                                         2.   Expand and improve youth programming
                                           2. Expand and improve youth programming                                                                                            3.   Develop plan for addressing space and facility needs for youth programming
       Goal #5: Restore Neighborhood Pride 3. Develop plan for addressing space and facility needs for youth programming                                                  5   1.   Support efforts to increase senior and supportive housing
       Strategies:                                                                                                                                                            2.   Increase “neighborhood gathering” opportunities
                                                                                                                                                                              3.   Focus on neighborhood revitalization and beautification
                                                              1.   Support efforts to increase senior and supportive housing                                                  4.   Restore roads and sidewalks
                                                              2.   Increase “neighborhood gathering” opportunities                                                        6   1.   Seek out alternative sources of funding
                                                              3.   Focus on neighborhood revitalization and beautification                                                    2.   Explore cooperative services and resources options
       Goal #6: Limit Tax Increases                           4.   Restore roads and sidewalks                                                                                3.   Pursue efficient/alternative service delivery options
       Strategies:                                                                                                                                                        7   1.   Focus on Broad Street revitalization
                                                                                                                                                                              2.   Promote private investment across Town of Manchester
                                          1. Seek out alternative sources of funding                                                                                          3.   Promote development of healthcare industry cluster
                                          2. Explore cooperative services and resources options
                                          3.
       Goal #7: Foster Economic Development Pursue efficient/alternative service delivery options
       Strategies:

                                                              1. Focus on Broad Street revitalization
                                                              2. Promote private investment across Town of Manchester
       Summary of January 18, 2008                            3. Promote development of healthcare industry cluster
2006-2008 BOARD OF DIRECTORS STRATEGIC GOALS:
      G1 - Improve Neighborhood Health
                                              1. Approach neighborhood development from sustainability perspective.
      G2 - Foster Smart Development
                                              1. Re-develop underutilized community properties.
                                              2. Analyze existing regulatory framework to better manage growth.
                                              3. Continue downtown development.
      G3 - Make Community Safer
                                              1. Analyze and control crime/gangs.
                                              2. Improve traffic management.
                                              3. Promote community policing.
      G4 - Limit Tax Increases
                                              1. Strengthen BOD and BOE relationship for efficiencies.
                                              2. Control expenditures.
      G5 - Promote Positive Youth Development
                                              1. Offer and promote programs for family involvement and resources.
                                              2. Offer and promote youth opportunities for positive interaction.
      G6 - Build An Inclusive Community
                                              1. Encourage greater minority participation in civic involvement opportunities.
                                              2. Create long-term plan for senior needs (housing/healthcare).
      G7 - Invest In Town Infrastructure.
                                              1. Determine infrastructure forecast.
                                              2. Rehabilitate roads and sidewalks.
                                              3. Expand and enhance technology and e-government.
                                              4. Development and implement a plan for water and sewer.
      G8 - Enhance Manchester's Image as a Community of Choice.
                                              1. Promote town and school facility upgrades.
                                              2. Develop and implement a marketing plan for Manchester as a great place to live.
                                              3. Attract new quality employers.




       Model Sensitivity Analysis:
       Strategy deviation sensitivity tested by the following process -
       generate 30 random Action/Project picks to remove;
       exclude from recalculation of factor's distribution analysis;
       compute the relative change among each set of factors (Goals, Mission Elements, Technologies);
       evaluate the deviation for indication of over or under sensitivity (large or small relative change);
        - think about the impact from coming policy changes ("cultural" philosophy adjustments by Board of Directors- Scott's Thought).
                                                Town of Manchester Information Systems 5 Year Strategic Technology Plan




                                                                          Goals: 2008-2009 B.O.D.


 120

 100

     80

     60                                                                                                                                      Goals: 2008-2009 B.O.D.


     40

     20

      0
             Goal #1: Limit Tax Increases   Goal #2: Make the Community      Goal #3: Foster Economic    Goal #4: Foster Neighborhood
                                                       Safer                       Development                      Pride




                                                                           Count of BOD 2008 Goal Occurrences


100
 90
 80
 70
 60
 50                                                                                                                                                           Count of Goal Occurrences
 40
 30
 20
 10
     0
           Goal #1: Promote Goal #2: Make the Goal #3: Focus on Goal #4: Promote Goal #5: Restore Goal #6: Limit Tax Goal #7: Foster
            Environmental   Community Safer    Education and     Positive Youth   Neighborhood        Increases        Economic
             Stewardship                            Facility      Development          Pride                          Development
                                                Renovations




                                                                                  Count of I/S Mission Element Occurrences


140

120

100

 80
                                                                                                                                                            Count of I/S Mission Element Occurrences
 60

 40

 20

     0
           1 Support   2 Synergistic 3 Leverage    4 Serve as   5 Increase    6 Technical   7 Foster  8 Consult on 9 Develop and
           Town and      Town and    Services and Change Agent Public Access Research and   Positive     "New        Implement
          BOE Missions     BOE       Technologies                            Development   economic    Economy"       Security
                        Partnership                                                       development Technologies



                                                                                Count of New Technologies Occurrences

                                              Internet
90

80

70                                                                                                                           Interfaces

60
                                                         Soc-nets
50
                                                                    Shared-Tech                                                                            Count of New Technologies Occurrences
40                                 Cloud
                                                                                Aug-Reality Sensors                                       Wireless
30                                                                                                                Learning
                       Vid-an
20
          e-Content                                                                                       PR
10

0
          e-Content    Vid-an      Cloud      Internet   Soc-nets     Shared-      Aug-      Sensors      PR      Learning Interfaces Wireless
                                                                       Tech       Reality
                             File Name: Strategic Planning I T Action Project List 2010-2015 - Framework                                                                                                                                                                                                                                                     Goal #2: Make the StewardshipSafer Promote Positive Youth Development #7:
                                                                                                                                                                                                                                                                                                                                                                         Goal #3: FocusGoal #4:     Goal Facility Renovations Goal Increases
                                                                                                                                                                                                                                                                                                                                                                                                                  Goal #6: Limit Tax
                                                                                                                                                                                                                                                                                                                                                Goal #1: Promote Environmental Communityon Education and #5: Restore Neighborhood Pride Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                          Count of I/S     1 Support Town and BOE Missions Leverage Partnership Technologies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3               4 Serve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           2 Synergistic Town and BOE Services and as Change Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           5 Agent                            7 Foster Positive 8 Consult on "NewDevelop and Implement Security Count of New
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             6 Technical Research and Development               9 Economy" Technologies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                economic development                                               1         2         3          4          5           6             7           8         9         10          11           12          13                           0                     1                   0               0              0              1                 0
Information Systems 5 Year Strategic Technology Action List -                                                                                                                                                                                                                                                                 Count of Goal                                                                                                                   Mission                                                                                                                                                                           Technologies                                                                                                                                                       Technology
                     2010 through 2015                                Version 1                                                                                                        2008            2010                                                                                                                    Occurrences           0            0             0            0             0            2             0                       Element            0                0               0               2               1                0                 0                0               1                          Occurrences       0         0         0          0          0           0             0           0         0          0           2           0          0         Staffing       Ron Masse            Karen Freund       Michael Shekman    Rick Smith    Mike Franzo   Michael Korman   Rick W einberger                                                                                                                                                                                                                                                                     Count of I/S Mission Element Occurrences


          Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Network Systems     Systems       Technical      Systems and      Systems and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     140
      Entities (Departments                                                                                                                                                                                                                            Applicable       New Supporting            Shared         Project      Board Strategic                                                                                                               I/S Mission                                                                                                                                                                                                                                                                                                                                                         Application Analysis    Tech Support and      Applications    Applications     Project       Applications     Applications           120
Seq.      and Non-Profit                       Action                Time Frame              Measurement         Stake Holders              Costs             Impact Objectives       Policy          Policy              Notes            Appendix     Missions         Technologies          Technology        Leader         Plan Goals           1            2             3            4             5            6             7                      Elements:           1               2               3                4               5               6               7               8                9                          Technologies     e-Content   Vid-an    Cloud     Internet   Soc-nets   Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   W ireless   Display                 and Architecture      Systems Consulting      Consulting     Consulting     Leaderrship    Programming      Programming             100
                                                                                                                                                                                                                                                      Information                               Does this        W ho is
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      80
                                                                                                                                                                  W hat                                                                                 Systems      New technologies to be      involve    assigned from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      60
Seq.                           Sort                                                  Department or Action's   Supporters or Those    Money saved and or       accomplishment       Policymaker's   Policymaker's                                         Mission     supported in the action     sharing     I/S and or the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      40
No.    Name of Organization    Code      Brief Description      Completion Time            measure.                Effected              expended                 means.            direction.      direction.                                         Elements in           area.                among           client                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              20

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       0
                                                                                                                                      Reduce paper filing                                                             Reference $54/                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       1 Support Town and BOE Missions                    2 Synergistic Town and BOE                      3 Leverage Services and                                               4 Serve as Change Agent                         5 Increase Public Access                         6 Technical Research and                7 Foster Positive economic                8 Consult on "New Economy"                              9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Partnership                                  Technologies                                                                                                                                                            Development                              development                               Technologies
                                           Streamline and                                                                             costs. Reduce time      Reduce paper cost,                                       Accounting
                                        eliminate Paper VRR                            Eliminate redundant                                consumed by           filing time and                                        Transaction
                                             Process for                              paper form. Decrease                            purchasing process     improve purchasing                                      government cost
                                           operations and                            time spent in purchase        All Town         within departments and           process                                       issue raised by David
 1         Accounting            A             auditing                 ?                request process.       Departments            within Accounting.      responsiveness.       Goals:6         Goals:1              Osborne                         4,9              Interfaces             no        Karen Freund                          #VALUE!      #VALUE!       #VALUE!      #VALUE!       #VALUE!         1          #VALUE!                                    #VALUE!         #VALUE!         #VALUE!             1           #VALUE!          #VALUE!         #VALUE!         #VALUE!             1                                           #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!            1             #VALUE!
                                         XBRL Transaction                             Elimination of manual       Recreation                                   Reduced manual
                                            transfer from                             entry from Recreation   accounting system                                 Data entry into
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Count of Goal Occurrences


                                             Recreation                                  report into Town     users, Accounting                              Munis FMS. Serve as                                                                                                                            Karen Freund
                                        accounting to Town                           Financial Management        Department,         Internal Application      model for future                                                                                                                               / Michael
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               100



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                0


 2         Accounting            A               FMS                2010-2015                 System               Auditors             Programming              transactions.       Goals:6         Goals:1                                              4, 5             Interfaces             no          Korman                              #VALUE!      #VALUE!       #VALUE!      #VALUE!       #VALUE!         1          #VALUE!                                    #VALUE!         #VALUE!         #VALUE!             1               1            #VALUE!         #VALUE!         #VALUE!         #VALUE!                                         #VALUE!     #VALUE!   #VALUE!   #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Goal #1: Promote Environmental Stewardship               Goal #2: Make the Community Safer                  Goal #3: Focus on Education and Facility Renovations                             Goal #4: Promote Positive Youth Development                              Goal #5: Restore Neighborhood Pride              Goal #6: Limit Tax Increases                    Goal #7: Foster Economic Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of I/S                                                                                                                                                                                                                                                                                                                                            Count of
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Mission                                                                                                                                                                         Count of New                                                                                                                                                          Employee
                                                                                                                                                                                                                                                                                                                              Count of Goal                                                                                                                   Element                                                                                                                                                                         Technologies                                                                                                                                                          Function
                                                                                                                                                                                                                                                                                                                               Occurrences           0            0             0            0             0            2             0                     Occurrences          0               0               0                2               1               0               0               0                1                           Occurrences         0         0         0          0          0           0             0           0         0          0           2           0          0       References            0                     1                   0               0              0              1                 0
                             File Name: Strategic Planning I T Action Project List 2010-2015 - Framework                                                                                                                                                                                                                                                                                                                                                   Goal #3: Focus
                                                                                                                                                                                                                                                                                                                                                                                                                                               Goal #2: Make the StewardshipSafer Promote Positive Youth Development #7:
                                                                                                                                                                                                                                                                                                                                                                                                                                  Goal #1: Promote Environmental Communityon Education and #5: Restore Neighborhood Pride Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Goal #4:     Goal Facility Renovations Goal Increases
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Goal #6: Limit Tax                      Count of I/S                                                                                                                                                                                    3               4 Serve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           2 Synergistic Town and BOE Services and as Change Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           5 Agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           1 Support Town and BOE Missions Leverage Partnership Technologies                                                    economic development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7 Foster Positive 8 Consult on "NewDevelop and Implement Security Count of New
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             6 Technical Research and Development               9 Economy" Technologies                                                                                                                        1     2                                 3         4          5                      6           7           8         9         10          11           12          13                           3                     4                   0               0              0              4                 3
Information Systems 5 Year Strategic Technology Action List -                                                                                                                                                                                                                                                                                                                                      Count of Goal                                                                                                                                                                                                                                                                         Mission                                                                                                                                                                                Technologies                                                                                                                                                                                                                                                                               Technology
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of I/S Mission Element Occurrences

                     2010 through 2015                                Version 1                                                                                                                    2008                   2010                                                                                                                                                                      Occurrences                                 0                               0                                 0                               1                        1                      8                                  1                                                   Element                 7                3               5               6               4                8                 1                3               4                          Occurrences                                                                                                   1     0                                 1         8          4                      2           0           1         2          1           5           0          0         Staffing       Ron Masse            Karen Freund       Michael Shekman    Rick Smith    Mike Franzo   Michael Korman   Rick W einberger
          Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Network Systems     Systems       Technical      Systems and      Systems and              140

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               120

      Entities (Departments                                                                                                                                                                                                                                                  Applicable          New Supporting              Shared         Project                                               Board Strategic                                                                                                                                                                                                                                                                      I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Application Analysis    Tech Support and      Applications    Applications     Project       Applications     Applications             100

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  80

 Seq.     and Non-Profit                       Action                Time Frame              Measurement            Stake Holders                Costs               Impact Objectives            Policy                 Policy                 Notes            Appendix     Missions            Technologies            Technology        Leader                                                  Plan Goals                                  1                               2                                 3                               4                        5                      6                                  7                                                  Elements:                      1                     2                     3                              4                       5                           6                            7                           8                          9                          Technologies     e-Content    Vid-an                         Cloud       Internet   Soc-nets            Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   W ireless   Display                 and Architecture      Systems Consulting      Consulting     Consulting     Leaderrship    Programming      Programming                  60
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                            Information                                    Does this        W ho is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  20

                                                                                                                                                                          W hat                                                                                                Systems        New technologies to be        involve    assigned from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             1 Support Town and BOE Missions                 2 Synergistic Town and BOE Partnership       3 Leverage Services and Technologies                        4 Serve as Change Agent                                5 Increase Public Access                        6 Technical Research and Development        7 Foster Positive economic development       8 Consult on "New Economy" Technologies    9 Develop and Implement Security

Seq.                           Sort                                                  Department or Action's      Supporters or Those      Money saved and or          accomplishment           Policymaker's          Policymaker's                                            Mission        supported in the action       sharing     I/S and or the
No.    Name of Organization    Code      Brief Description      Completion Time            measure.                   Effected                expended                    means.                direction.             direction.                                            Elements in              area.                  among           client                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of Goal Occurrences




                                        Continue to Expand                               Except for legally                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            100
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        90
                                       online W eb access to                            exclude persons all                                                                                                                                                                                                                              Michael                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        80
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        70
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        60
                                         Assessor and Tax                                 others should                                     Programming             increased openness                                                                                                                                                 Korman / Rick                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    50
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Count of Goal Occurrences


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        30

 3           Finance             A            records.              2010-2015                posted.                    Public            Development Costs           in government.              Goals:6                Goals:1                                                  1,                  Internet               no         W einberger                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1               #VALUE!               #VALUE!                        #VALUE!                   #VALUE!                       #VALUE!                 #VALUE!                      #VALUE!                   #VALUE!                                              #VALUE!    #VALUE!                      #VALUE!          1       #VALUE!                 #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!            1             #VALUE!          20
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Goal #1: Promote Environmental Stewardship                     Goal #2: Make the Community Safer            Goal #3: Focus on Education and Facility Renovations             Goal #4: Promote Positive Youth Development                          Goal #5: Restore Neighborhood Pride                        Goal #6: Limit Tax Increases                      Goal #7: Foster Economic Development

                                                                                             Recreation
                                                                                           departmental
                                                                                       accounting system
                                                                                      should electronically                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of New Technologies Occurrences


                                                                                          transfer XBRL                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      100                                                                                                                Internet

                                         Automate manual                             Standard transactions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   90
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             80
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Interfaces
                                        process of entering                             directly to Munis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    70
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             60                                                                                                                                                     Soc-nets
                                         information into                            Financial Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    50
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Cloud
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Shared-Tech
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sensors
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Count of New Technologies Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             40                                                                                                                                                                                                                              Aug -Reality                                                                                                                                                            W ireless
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Learning
                                        Munis that exists in                               System thus               Recreation                                                                                                                                                                                                        Karen Freund                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          30                                                     Vid-an
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             20               e-Content                                                                                                                                                                                                                                                                                    PR
                                          other computer                               eliminating manual        Department (to Start    Development costs to        Reduce time and                                                                                                                                                     / Michael                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              0
 4           Finance             A            systems               2010-2012           entry into Munis.               with).             create transfers.           labor used.                Goals:6                Goals:1                                               1,3,4,6               Interfaces              no          Korman                                                                                         #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1               #VALUE!                     1                              1                   #VALUE!                         1                     #VALUE!                      #VALUE!                   #VALUE!                                              #VALUE!    #VALUE!                      #VALUE!       #VALUE!    #VALUE!                 #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                         1                  #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!                                e-Content                             Vid-an                           Cloud                      Internet                            Soc-nets                         Shared-Tech                             Aug-Reality                            Sensors                                 PR                       Learning                     Interfaces                         Wireless
                                                                                      Bond documents put
                                                                                     on Finance W eb Site in
                                                                                      PDF, W ord and Open
                                                                                       W ord formats for         Bond investors, and                                   Contribute to
                                        Bond books online                                 public use and          public in search of                                  openness and
                                       for transparency and                                  improved              Town descriptive     Negligible cost - posting       government
 5           Finance             A      public information             2010                transparency.             information.          effort to web site.          transparency             Goals: #7              Goals: #3                                              1,5,6,7              e-Content                no         Ron Masse                                                                                       #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                    #VALUE!                                1                                                                                 1               #VALUE!               #VALUE!                        #VALUE!                       1                           1                            1                     #VALUE!                   #VALUE!                                                     1   #VALUE!                      #VALUE!       #VALUE!    #VALUE!                 #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                         1                     1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                         Desktop workspace
                                                                                      screens and keyboards
                                                                                          "plug" to movable
                                                                                            computing unit
                                                                                        (netbook, notebook,
                                                                                        laptop, "pad" device
                                                                                             for mobility in
                                                                                      emergency or required
                                                                                       offsite work. Financial
                                        Develop Continuity                              Management System
                                       of Operations Plan to                             should be reachable           All Town                                     Expanded continuity
                                       include migration to                            from anywhere on the         Departments          Migration costs will be     of operations and
                                        portable computing                             Manchester FiberNet          dependant on            part of normal            development of
                                            elements for                                   or Town W ireless         functioning         replacement costs of           remote work                                                                                                                                                    Karen Freund
 6           Finance             A     alternative site work.       2011-2015                  locations.            accounting.             desktop PCs.                capability.             Goals: #6              Goals: #1                                           1,2,3,4,6,8,9      Internet    , Soc-nets        no         / Ron Masse                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1                     1                     1                              1                   #VALUE!                         1                     #VALUE!                            1                          1                                             #VALUE!    #VALUE!                      #VALUE!          1          1                    #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                         1                  #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                                                                                                                                                                                                                           Definitions: SAL=
                                                                                                                                                                                                                                              Statement of
                                                                                                                                                                                             "Duty to Disclose"     "Duty to Disclose"          Additional
                                                                                                                                                                                             via the SAI. ERISA     via the SAI. ERISA      Information; S-T
                                        Electronic Financial                                                                                                                                   408(b)(a) & IRS        408(b)(a) & IRS        Trading= Short
                                          model auditor for                              Monitor fees and                                                              Reduce cost of         Form 5500 from         Form 4400 from       Term Trading Costs;
                                         ERISA type trading                           disclose in "Statement                                                            municipally              which non-             which non-        CDSC= Contingent
                                               and sales                                    of Additional        Town Employees with     Professional Services          established               municipal              municipal           Deferred Sales
                                           commissions in                                  Information" .            Municipally         cost of modeling and             securities        fiduciaries have the   fiduciaries have the      Charges; AFA=
                                       employee investment                               Produce portfolio           established        monitoring by Accredited      investments for       obligation "assure"    obligation "assure"    Accredited Fiduciary                                 Cloud , Internet ,
 7           Finance             A       and pension plans             2015              efficiency analysis.       investments.           Fiduciary Auditor             employees.                   …                      …               Audit; Bid-Ask                     1,4,6         Soc-nets , Interfaces           ?         Ron Masse                                                                                       #VALUE!                           #VALUE!                          #VALUE!                                1                        1                  #VALUE!                       #VALUE!                                                                                    1               #VALUE!               #VALUE!                              1                   #VALUE!                         1                     #VALUE!                      #VALUE!                   #VALUE!                                              #VALUE!    #VALUE!                             1         1          1                    #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                         Electronic payment
                                        choices increased in
                                         W eb Applications
                                            and at public
                                              "Counter"                                 Increased pubic          Public and Finance       Unknown - depends           improve cost of
 8           Finance             A           applications           2010-1015        convenience and safety         Department           upon vendor support.             service                 Goals:6                Goals:1                                                5,6,9          Internet    , Interfaces      no        Karen Freund                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                             #VALUE!                #VALUE!               #VALUE!                        #VALUE!                       1                           1                     #VALUE!                      #VALUE!                          1                                             #VALUE!    #VALUE!                      #VALUE!          1       #VALUE!                 #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!            1                 1

                                                                                      Reduce Frequency of
                                                                                       missed bid deadlines
                                                                                       by vendors. Reduce
                                                                                      paper use. Lower cost                                                                                                                                                                                                                            Ronald Masse
                                            Electronic                                of distributing copies                                                                                                                                                                                   Internet , Soc-nets                       / Michael
                                        submission of Bids                               in bid evaluation                                  Programming             increased openness                                                                                                          , Shared-Tech , PR ,                   Korman / Rick
 9           Finance             A        and Proposals             2013-2015                 process.                  Public            Development Costs           in government.              Goals:6                Goals:1                                            1,2,3,4,5,6,8,9          Interfaces              yes        W einberger                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1                     1                     1                              1                       1                           1                     #VALUE!                            1                          1                                             #VALUE!    #VALUE!                      #VALUE!          1          1                      1        #VALUE!      #VALUE!     1       #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                         Account Detail in                                                                improved
                                                                                      Financial Management                                Reduce paper Storage       effectiveness and
                                       Implement scanning                              system will be able to                            Costs and Search time          efficiency of
                                       of receipts and bills                            display supporting          Accounting,           for documents. Every            financial /
                                       into Munis Financial                                documents of           Departments and          Department can use            accounting
 10          Finance             A     Management System            2011-2012              transactions.             Auditors            their existing scanners.        operations.              Goals:6                Goals:1                                                3,4,6           Internet    , Sensors        no        Karen Freund                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                             #VALUE!                #VALUE!                     1                              1                   #VALUE!                         1                     #VALUE!                      #VALUE!                   #VALUE!                                              #VALUE!    #VALUE!                      #VALUE!          1       #VALUE!                 #VALUE!    #VALUE!        1       #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!            1                 1

                                                                                                                                            Development of
                                                                                      Automatic notices to                              iPhone/Droid web app to         Reduction in
                                                                                         subscribers of                                 subscribe to Manchester       advertizing costs                                                                                                                                                Ronald Masse
                                       iPhone/Droid App for                            appearances of bid                                  RFP notifications        and increased Timely                                                                                                       Internet , Soc-nets                       / Michael
                                          Manchester Bid                                  requests on                                    (downloadable web app       notice to interested                                                                                                       , Shared-Tech , PR ,                   Korman / Rick
 11          Finance             A           Process                2012-2014        Manchester W eb Site.       public and vendors             at a fee)                 vendors.                Goals:6                Goals:1                                            1,2,3,4,5,6,8,9          Interfaces              yes        W einberger                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1                     1                     1                              1                       1                           1                     #VALUE!                            1                          1                                             #VALUE!    #VALUE!                      #VALUE!          1          1                      1        #VALUE!      #VALUE!     1       #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!            1                 1
                                                                                     Results posted to W eb
                                                                                       and available in the
                                         Manchester Bond                                    form of a                                                                                                                                                                                                                                  Ronald Masse
                                        Bids process results                            downloadedable                                                                                                                                                                                                                                   / Michael
                                           are posted to                              IPhone/Droid app to                                   Programming             increased openness                                                                                                                                                 Korman / Rick
 12          Finance             A            Internet.                2010               Subscribers.                  Public            Development Costs           in government.              Goals:6                Goals:1                                                               Internet    , Learning                   W einberger                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                             #VALUE!                #VALUE!               #VALUE!                        #VALUE!                   #VALUE!                       #VALUE!                 #VALUE!                      #VALUE!                   #VALUE!                                              #VALUE!    #VALUE!                      #VALUE!          1       #VALUE!                 #VALUE!    #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Count of I/S                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Count of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Mission                                                                                                                                                                                                                                                                       Count of New                                                                                                                                                                                           Employee
                                                                                                                                                                                                                                                                                                                                                                                                   Count of Goal                                                                                                                                                                                                                                                                       Element                                                                                                                                                                                                                                                                       Technologies                                                                                                                                                                                           Function
                                                                                                                                                                                                                                                                                                                                                                                                    Occurrences                                 0                               0                                 0                               1                        1                      8                                  1                                               Occurrences                       7                     3                     5                              6                       4                           8                            1                           3                          4                           Occurrences              1     0                                 1         8          4                      2           0           1         2          1           5           0          0       References            3                     4                   0               0              0              4                 3




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Count of Goal Occurrences



                                                                                                                                                                                                                                                                                                                                          9
                                                                                                                                                                                                                                                                                                                                          8
                                                                                                                                                                                                                                                                                                                                          7
                                                                                                                                                                                                                                                                                                                                          6
                                                                                                                                                                                                                                                                                                                                          5
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                          4
                                                                                                                                                                                                                                                                                                                                          3
                                                                                                                                                                                                                                                                                                                                          2
                                                                                                                                                                                                                                                                                                                                          1
                                                                                                                                                                                                                                                                                                                                          0
                                                                                                                                                                                                                                                                                                                                              Goal #1: Promote Environmental Stewardship   Goal #2: Make the Community Safer   Goal #3: Focus on Education and Facility   Goal #4: Promote Positive Youth Development    Goal #5: Restore Neighborhood Pride   Goal #6: Limit Tax Increases   Goal #7: Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                            Renovations




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             9
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             6
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             5
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             2
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             1
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 1 Support Town and BOE Missions        2 Synergistic Town and BOE   3 Leverage Services and   4 Serve as Change Agent   5 Increase Public Access          6 Technical Research and    7 Foster Positive economic     8 Consult on "New Economy"   9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Partnership               Technologies                                                                           Development                  development                    Technologies




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Count of New Technologies Occurrences



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9                                                  Internet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6                                                                                                                                             Interfaces
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5                                                             Soc-nets
                             File Name: Strategic Planning I T Action Project List 2010-2015 - Framework                                                                                                                                                                                                                                                                                                                                        Goal #3: Focus
                                                                                                                                                                                                                                                                                                                                                                                                                                    Goal #2: Make the StewardshipSafer Promote Positive Youth Development #7:
                                                                                                                                                                                                                                                                                                                                                                                                                       Goal #1: Promote Environmental Communityon Education and #5: Restore Neighborhood Pride Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Goal #4:     Goal Facility Renovations Goal Increases
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Goal #6: Limit Tax                      Count of I/S                                                                                                                                                                                      3               4 Serve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2 Synergistic Town and BOE Services and as Change Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5 Agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1 Support Town and BOE Missions Leverage Partnership Technologies                                                    economic development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     7 Foster Positive 8 Consult on "NewDevelop and Implement Security Count of New
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6 Technical Research and Development               9 Economy" Technologies                                                                                                                1         2                                  3        4          5                        6             7           8         9         10          11           12          13                           0                     6                   0               0              0              1                 1
Information Systems 5 Year Strategic Technology Action List -                                                                                                                                                                                                                                                                                                                            Count of Goal                                                                                                                                                                                                                                                                          Mission                                                                                                                                                                                Technologies                                                                                                                                                                                                                                                                               Technology
                     2010 through 2015                                Version 1                                                                                                                  2008            2010                                                                                                                                                                     Occurrences                               0                                 0                                 3                                    0                      0                      9                                  1                                                 Element                 9                1               3               9               4                9                 0                3               1                          Occurrences                                                                                           0         0                                  2        4          3                        1             0           0         0          2           8           0          0         Staffing       Ron Masse            Karen Freund       Michael Shekman    Rick Smith    Mike Franzo   Michael Korman   Rick W einberger
          Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Network Systems     Systems       Technical      Systems and      Systems and
      Entities (Departments                                                                                                                                                                                                                                         Applicable          New Supporting            Shared         Project                                               Board Strategic                                                                                                                                                                                                                                                                       I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Application Analysis    Tech Support and      Applications    Applications     Project       Applications     Applications
 Seq.     and Non-Profit                       Action                Time Frame               Measurement           Stake Holders                 Costs                Impact Objectives        Policy          Policy               Notes              Appendix     Missions            Technologies          Technology        Leader                                                  Plan Goals                                 1                                 2                                 3                                    4                      5                      6                                  7                                               Elements:                       1                     2                      3                             4                       5                          6                            7                           8                          9                          Technologies   e-Content   Vid-an                          Cloud      Internet   Soc-nets                Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   W ireless   Display                 and Architecture      Systems Consulting      Consulting     Consulting     Leaderrship    Programming      Programming
                                                                                                                                                                                                                                                                   Information                                  Does this        W ho is
                                                                                                                                                                           W hat                                                                                      Systems        New technologies to be      involve    assigned from
Seq.                           Sort                                                   Department or Action's     Supporters or Those       Money saved and or          accomplishment        Policymaker's   Policymaker's                                            Mission        supported in the action     sharing     I/S and or the
No.    Name of Organization    Code       Brief Description      Completion Time            measure.                  Effected                 expended                    means.             direction.      direction.                                            Elements in              area.                among           client


                                                                                         Department Head
                                                                                             individual
                                                                                         Spreadsheet draft                                                                Data entry of
                                                                                          "what-if" models                                Financial Management            Departmental
                                            Budget Draft                              standardized to a form                             System improvement in         budget integrated
                                            Spreadsheet                               compatible with upload      Department Heads,      standard data exchange       with Budget-making
                                        uploading to Munis                              to Munis Financial             Budget             or add-on conversion        thought process in
 13           Budget             B       from Departments              2012            Management System.           Management.              "Product" cost.              Departments.         Goals: 6        Goals: 1                                                1,4,6                Interfaces            yes       Karen Freund                                                                                     #VALUE!                            #VALUE!                          #VALUE!                             #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!               #VALUE!                              1                    #VALUE!                       1                     #VALUE!                      #VALUE!                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!      #VALUE!    #VALUE!                  #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                                                                      Performance Measures,
                                                                                        Earnings forecasts,
                                                                                           Capital Project                                                            Improved sensitivity
                                                                                       Projections and other                                                               analysis and
                                                                                         impacting factors                                                             projection of major
                                         Salary Projection                              usable in modeling        Department Heads,                                       cost factor in
                                        Modeling in Financial                               and budget                 Budget              New capabilities in or           municipal
 14           Budget             B      Management System            2014-2015              projections             Management.          importable to/from FMS           government.          Goals: 6        Goals: 1                                                1,4,6                Interfaces            no        Ronald Masse                                                                                     #VALUE!                            #VALUE!                          #VALUE!                             #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!               #VALUE!                              1                    #VALUE!                       1                     #VALUE!                      #VALUE!                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!      #VALUE!    #VALUE!                  #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                             Automatic
                                            Information                                                                                   Analysis, Design and
                                         Exchange between                              Performance Measures                            interface implementation
                                          Capital Budget                                  for major capital                             costs are largely Systems
                                        System and Project                                projects, project                             Applications Consultant         Capital Project
                                           Management                                  management progress          Major project              and Systems                Management
                                           Systems and                                     and capital and       managers (e.g. Public Programmer time costs           effectiveness and                                                                                                                                    Ronald Masse
                                              Financial                                operating expenditure          W orks,           (of a significant order of          progress                                                                                                  Internet , Soc-nets                     / Karen
 15           Budget             B      Management System              2015              "burn" rate linked.       Engineering,…)                ability).               management.          Goals: 3, 6     Goals: 2, 1                                            1,3,4,5,6             , Interfaces           no          Freund                                                                                         #VALUE!                            #VALUE!                                 1                            #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!                      1                             1                       1                          1                     #VALUE!                      #VALUE!                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!         1          1                     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                         Departments like
                                                                                      Public W orks with Task-
                                                                                       Activity-Phase Project
                                           Capital Project                                 Planning detail                                                              Project Cost
                                            Management                                management can track                                Integration of Capital      Control - problem
                                         Systems Integrated                             cost scheduling in                                 Project Management           detection and                                                                                                                                       Ronald Masse
                                        W ith Budgeting and                             large scale Capital       Managers of large     systems and Accounting         management by                                                                                                                                          / Karen
 16           Budget             B           Accounting              2011-2015                Projects.            scale projects          / Budgeting systems        Project Managers         Goal: 3, 6      Goal: 2, 1                                              1,4,6                Interfaces            no          Freund                                                                                         #VALUE!                            #VALUE!                                 1                            #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!               #VALUE!                              1                    #VALUE!                       1                     #VALUE!                      #VALUE!                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!      #VALUE!    #VALUE!                  #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                                                                                                                             Simple Tracking
                                                                                                                                            application can be
                                                                                                                                         developed with internal
                                                                                                                                         Systems Programming             Transparency
                                                                                         Track Opportunity                                  staff or would be a        development and
                                                                                       Costs and Community           W ide range          reporting function of        Opportunity Cost
                                          Interlocal Project                          Impacts from Interlocal       depending on           outside Agency like           Analysis from                                                                                                                                      Ronald Masse
                                            Planning and                               agreements on Shared           Interlocal               CRCOG and                unimplemented                                                                                                 Cloud , Internet    ,                   / Karen
 17           Budget             B             Tracking                2011              Services Projects           agreements.           Participating Towns.       Interlocal Projects.      Goal: 6         Goal: 1                                             1,3,4,5,6,8            Soc-nets               yes         Freund                                                                                         #VALUE!                            #VALUE!                          #VALUE!                             #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!                      1                             1                       1                          1                     #VALUE!                            1                   #VALUE!                                          #VALUE!     #VALUE!                              1        1          1                     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                                                                          Development costs to
                                                                                                                                         enhance online Capital
                                                                                                                                         Project System (internal
                                          Capital Project                                                                                      design and
                                         Accounting with                               Quarterly reporting of     Departments with       programming effort) or       Project tracking and                                                                                                                                  Ronald Masse
                                           Phasing and                                  activity and financial      Major Capital          Acquisition costs to             control                                                                                                                                           / Karen
 18           Budget             B      Quarterly Reporting          2011-2015                 status.                Projects                  replace it.             improvements.          Goal: 3, 6      Goal: 2, 1                                              1,4,6                Interfaces            no          Freund                                                                                         #VALUE!                            #VALUE!                                 1                            #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!               #VALUE!                              1                    #VALUE!                       1                     #VALUE!                      #VALUE!                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!      #VALUE!    #VALUE!                  #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                        Current coding for             Budget,                                        Increased response
                                          Invoice Tagging                               Storm, public event      Accouunting,Policy                                     management to
                                          beyond Financial                             etc. extended to cost       making level of                                         economic
                                            Management                                   tracking at Policy      government ( Town      Record keeping labor to        disturbances and
                                         System's "Object"                                Priority levels of     Manager and Board      maintain detail allocation        their budget                                        W indsor piloted a
 19           Budget             B        for cost tracking          2011-2015              aggregation.            of Directors)               tagging.                    impacts.           Goal: 6,7       Goal: 1,3        similar effort.                        1,4,6                Interfaces            no        Karen Freund                                                                                     #VALUE!                            #VALUE!                          #VALUE!                             #VALUE!                #VALUE!                        1                                  1                                                                               1               #VALUE!               #VALUE!                              1                    #VALUE!                       1                     #VALUE!                      #VALUE!                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!      #VALUE!    #VALUE!                  #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!            1                 1


                                                                                         Strategic Budget
                                                                                       Modeling using XBRL                                                                                                                           Sample Web
                                                                                        Tagged Accounting                                                                                                                      Application showing
                                                                                        Transactions Show                                                                                                                         interactively how
                                                                                        modeling sensitivity      Board of Directors,                                                                                           modeling changes
                                                                                                                                                                                                                                   might work with
                                                                                          management in             Town Manager,
                                                                                                                                                                                                                                    expenditures
                                        W eb Budget W hat-If                             changes in fiscal           Accounting               Effort costs of             Flexibility of
                                                                                                                                                                                                                               connected to Policy
                                            multi factor                                environment where         Management, Town            Departments in               managing                                              Makers Strategic                                                                           Ronald Masse
                                           modeling using                               mid-year recession       Taxpayers, employees    "tagging" expenditures       expenditure in time                                        Plans with XBRL                                      Internet , Soc-nets                     / Michael
                                            Policy Maker                               adjustments become         and users of Town      with XBRL indicators of      of uncertain budget                                    tagging. Internal URL                                       , Shared-Tech ,                    Korman / Rick
 20          Budget              B            Priorities               2015                  common.                  Services.               policies tied to.            revenues.            Goal: 6         Goal: 1        http://apdev/controls/                1,4,5,6,8         Learning , Interfaces      yes        W einberger                                                                                     #VALUE!                            #VALUE!                          #VALUE!                             #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1               #VALUE!               #VALUE!                              1                       1                          1                     #VALUE!                            1                   #VALUE!                                          #VALUE!     #VALUE!                       #VALUE!         1          1                        1          #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                                                                                                                           Crystal Reports allows
                                                                                                                                             this to some extent
                                                                                                                                          currently but does not
                                                                                                                                            allow "Data Mining"
                                                                                                                                         easily beyond the Town's
                                                                                                                                          Financial Management
                                                                                                                                            System. The cost of
                                                                                                                                            software that is web-
                                                                                                                                         aware to the possibilities   Finer forecasting on
                                        Connect Census of                             Enable what-if analysis    All departments            of data mining from            operations
                                         Municipal Labor                               in forecasting impact   delivering services        other sources would be          significantly
                                        Force statistics with                         on projects, contracts, and forecasting labor          procured and staff          dependant on                                                                                                 Cloud , Internet ,
 21          Budget              B       Modeling analytics          2013-2015         services coverage etc.  effects on budgets.            trained in its use.            Labor.            Goals: 6        Goals: 1                                            1,2,3,4,5,6,8,9    Learning , Interfaces       no        Karen Freund                                                                                     #VALUE!                            #VALUE!                          #VALUE!                             #VALUE!                #VALUE!                        1                         #VALUE!                                                                                  1                     1                      1                             1                       1                          1                     #VALUE!                            1                          1                                         #VALUE!     #VALUE!                              1        1       #VALUE!                  #VALUE!       #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of I/S                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Count of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Mission                                                                                                                                                                                                                                                                      Count of New                                                                                                                                                                                            Employee
                                                                                                                                                                                                                                                                                                                                                                                         Count of Goal                                                                                                                                                                                                                                                                        Element                                                                                                                                                                                                                                                                      Technologies                                                                                                                                                                                            Function
                                                                                                                                                                                                                                                                                                                                                                                          Occurrences                               0                                 0                                 3                                    0                      0                      9                                  1                                             Occurrences                       9                     1                      3                             9                       4                          9                            0                           3                          1                           Occurrences       0         0                                  2        4          3                        1             0           0         0          2           8           0          0       References            0                     6                   0               0              0              1                 1




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Count of Goal Occurrences



                                                                                                                                                                                                                                                                                                                               10
                                                                                                                                                                                                                                                                                                                                9
                                                                                                                                                                                                                                                                                                                                8
                                                                                                                                                                                                                                                                                                                                7
                                                                                                                                                                                                                                                                                                                                6
                                                                                                                                                                                                                                                                                                                                5                                                                                                                                                                                                                                                                                                   Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                4
                                                                                                                                                                                                                                                                                                                                3
                                                                                                                                                                                                                                                                                                                                2
                                                                                                                                                                                                                                                                                                                                1
                                                                                                                                                                                                                                                                                                                                0
                                                                                                                                                                                                                                                                                                                                    Goal #1: Promote Environmental Stewardship   Goal #2: Make the Community Safer   Goal #3: Focus on Education and Facility   Goal #4: Promote Positive Youth Development       Goal #5: Restore Neighborhood Pride   Goal #6: Limit Tax Increases   Goal #7: Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                 Renovations




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       9
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       6
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5                                                                                                                                                                                                                                                                                        Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       2
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       1
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           1 Support Town and BOE Missions      2 Synergistic Town and BOE   3 Leverage Services and   4 Serve as Change Agent   5 Increase Public Access          6 Technical Research and    7 Foster Positive economic   8 Consult on "New Economy"   9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Partnership               Technologies                                                                           Development                  development                  Technologies




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Count of New Technologies Occurrences



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            9                                                                                                                                          Interfaces
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5                                                  Internet
                                                                                                                                                                Count of I/S Mission Element Occurrences




140
120

100
 80
                                                                                                                                                                                                                                                                                                                                                                Count of I/S Mission Element Occurrences
 60
 40

 20

  0
      1 Support Town and BOE Missions   2 Synergistic Town and BOE Partnership   3 Leverage Services and T echnologies   4 Serve as Change Agent   5 Increase Public Access                      6 T echnical Research and Development   7 Foster Positive economic development   8 Consult on "New Economy" T echnologies   9 Develop and Implement Security
                             File Name: Strategic Planning I T Action Project List 2010-2015 - Framework                                                                                                                                                                                                                                                                                                                                                   Goal #3: Focus
                                                                                                                                                                                                                                                                                                                                                                                                                                               Goal #2: Make the StewardshipSafer Promote Positive Youth Development #7:
                                                                                                                                                                                                                                                                                                                                                                                                                                  Goal #1: Promote Environmental Communityon Education and #5: Restore Neighborhood Pride Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Goal #4:     Goal Facility Renovations Goal Increases
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Goal #6: Limit Tax                                                                                                                                                                                                                                     3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1 Support Town and BOE Missions Leverage Partnership Technologies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2 Synergistic Town and BOE Services and as Change Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           4 Serve        5 Agent                                              economic development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             7 Foster Positive 8 Consult on "NewDevelop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6 Technical Research and Development               9 Economy" Technologies                                                                                                                                      1                   2                                  3        4          5           6             7           8         9         10          11           12          13                           0                     0                   0               0              0              0                 0
Information Systems 5 Year Strategic Technology Action List -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Technology
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Count of I/S Mission Element Occurrences

                     2010 through 2015                                Version 1                                                                                                                    2008                 2010                                                                                                                                                                                    0                       #VALUE!                             #VALUE!                            #VALUE!                                  1                       0                         0                                  0                                                                0                       0                     0                     0                              0                      0                           0                     #VALUE!                      #VALUE!                             1                                       #VALUE!          #VALUE!                   #VALUE!                      #VALUE!       #VALUE!       0           0             0           0         0          0           0           0          0         Staffing       Ron Masse            Karen Freund       Michael Shekman    Rick Smith    Mike Franzo   Michael Korman   Rick W einberger
          Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Network Systems     Systems       Technical      Systems and      Systems and                              140

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 120

      Entities (Departments                                                                                                                                                                                                                                                      Applicable        New Supporting            Shared         Project                                               Board Strategic                                                                                                                                                                                                                                                                                     I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Application Analysis    Tech Support and      Applications    Applications     Project       Applications     Applications                             100

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 80
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of I/S Mission Element Occurrences
 Seq.     and Non-Profit                       Action                Time Frame              Measurement          Stake Holders                  Costs               Impact Objectives            Policy               Policy                Notes              Appendix          Missions          Technologies          Technology        Leader                                                  Plan Goals                                 1                                  2                                   3                                 4                       5                         6                                  7                                                         Elements:                      1                     2                     3                              4                      5                           6                            7                           8                             9                                     Technologies     e-Content                   Vid-an                         Cloud       Internet   Soc-nets   Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   W ireless   Display                 and Architecture      Systems Consulting      Consulting     Consulting     Leaderrship    Programming      Programming                               60

                                                                                                                                                                                                                                                                                Information                                Does this        W ho is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              40

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 20

                                                                                                                                                                          W hat                                                                                                    Systems      New technologies to be      involve    assigned from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       1 Support Town and BOE Missions   2 Synergistic Town and BOE Partnership   3 Leverage Services and Technologies   4 Serve as Change Agent   5 Increase Public Access                    6 Technical Research and Development   7 Foster Positive economic development   8 Consult on "New Economy" Technologies   9 Develop and Implement Security

Seq.                           Sort                                                  Department or Action's    Supporters or Those        Money saved and or          accomplishment          Policymaker's        Policymaker's                                                   Mission      supported in the action     sharing     I/S and or the
No.    Name of Organization    Code      Brief Description      Completion Time            measure.                 Effected                  expended                    means.               direction.           direction.                                                   Elements in            area.                among           client




                                         Town Clerk "Vitals"
                                         Check W eb Service
                                        enhanced with other                             Enhanced Vitals +                               Application development
                                         Town data beyond                               municipal data via       Public need for         cost and digitization of
                                           Birth / Death                                 W eb Application      immediate Certified          Vital Records for       New fast service with
 22         Town Clerk           C          Certificates               2015           transaction purchase.      Vitals records.                 retrieval.          associated revenue          Goals: 6             Goals: 1                                                   3,4,5,6,8,9            Interfaces                     Ronald Masse                                                                                     #VALUE!                             #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                          1                          #VALUE!                                                                                   #VALUE!                #VALUE!                     1                              1                      1                           1                     #VALUE!                            1                             1                                                        #VALUE!                   #VALUE!                      #VALUE!       #VALUE!    #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!




                                                                                                                                        Cost components: 311
                                                                                                                                        Service from Telephony
                                                                                                                                           Providers; Voice
                                                                                       Expand, through 311                                   Response and
                                           311 citizen call                          call handling and Voice                             Management System;
                                        number and 24 hour                            automation, customer                                Dialect and Services
                                          Voice Response                             access to Government                               Scripting configuration         No response
                                         Customer Service                             / Town Clerk 24x7x365      Town Bordered               development.           shutdown for Town
                                        Support Telephony                                with function and     Residents, and Town      Operational efficiencies     resident access to
 23         Town Clerk           C            System                2010-2015          language sensitivity.       Departments                  savings.                  services.             Goals: 6,7           Goals: 1,3                                                 1,2,3,4,5,6,7            Internet            no        Ronald Masse                                                                                     #VALUE!                             #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                          1                                  1                                                                                        1                     1                     1                              1                      1                           1                            1                     #VALUE!                      #VALUE!                                                         #VALUE!                   #VALUE!                      #VALUE!          1       #VALUE!     #VALUE!       #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!




                                                                                                                                                                                                                                      Initial response was
                                        Certifying Function                              Revenue gained.                                                                                                                              negative from T.C.
                                       for W eb Application                             Customers served       Cell Phone users who     Development costs paid                               Agreement with       Agreement with            because of
                                       for 911 DBMS of Cell                              certifications for      Register their cell        by 911 database           Location of cell       AT&T 911 DBMS        AT&T 911 DBMS         uncompensated
 24         Town Clerk           C       Phone Addresses                ?               Cellular addresses.       phones online                developer               phone when               Service.             Service.                workload                            3,4,5,6,8,9    Cloud     , Shared-Tech      yes       Ronald Masse                                                                                            1                            #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                     #VALUE!                         #VALUE!                                                                                   #VALUE!                #VALUE!                     1                              1                      1                           1                     #VALUE!                            1                             1                                                        #VALUE!                   #VALUE!                              1     #VALUE!    #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!             1          #VALUE!         #VALUE!          #VALUE!




                                                                                                                                                                                                                                         Public W orks
                                                                                                                                                                                                                                            Cemetery
                                                                                                                                                                                                                                          management
                                                                                                                                                                                                                                      database and Town
                                                                                                                                                                                                                                         Clerk database      Reference Public
                                       Common Town Clerk                                 Ability to access                                 Shared application       Improved service to                                                 consolidated to       Access to 2002
                                          / Public W orks                              cemetery records for                             between T.C. and Public      community of users                                                   reduce data          W eb based
                                        Access to Cemetery                                 Town Clerk             Town Clerk and        W orks Departments with      of Town Cemeteries                                                   maintenance        Public Cemetery
 25         Town Clerk           C            Records                  2010               applications.            Community             separate secure views           Information             Goals:6              Goals:1          redundancy effort      DB Application       3,5,6,9            Aug-Reality            no         Rick Smith                                                                                      #VALUE!                             #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                          1                          #VALUE!                                                                                   #VALUE!                #VALUE!                     1                        #VALUE!                      1                           1                     #VALUE!                      #VALUE!                             1                                                        #VALUE!                   #VALUE!                      #VALUE!       #VALUE!    #VALUE!     #VALUE!          1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!




                                                                                                                                                                                                                                      Joyce in Glastonbury
                                                                                                                                                                                                                                       is doing this - see
                                                                                                                                                                                                                                       how they deal with
                                                                                                                                                                                                                                         the Vet's Shot
                                                                                                                                                                                                                                        Record (online?
                                       Dog Licenses Online                                                                                                                                                                             FAX? Paper…) or
                                        W eb Applications                                                                                                                                                                               imbedded RF ID
                                         enhanced with                                                                                                                                                                                 chip as a possible
                                           Recovery ID                                                                                                                                                                                       Service
 26         Town Clerk           C         Information                  ?                                                                                                                                                                enhancement.                            3,4,5,6,7,9     Aug-Reality , Sensors                 Ronald Masse                                                                                     #VALUE!                             #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                     #VALUE!                         #VALUE!                                                                                   #VALUE!                #VALUE!                     1                              1                      1                           1                            1                     #VALUE!                             1                                                        #VALUE!                   #VALUE!                      #VALUE!       #VALUE!    #VALUE!     #VALUE!          1           1       #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!




                                                                                        Back office system
                                                                                      operation serving the
                                                                                     public continues. The
                                                                                     new or renewed system
                                                                                      conforms to Industry
                                                                                         Data Standards
                                                                                     sufficiently to provide     Clerks "publics" -         Renewal costs or
                                          Land Records                                 data to Connecticut      e.g. Attorneys, Title   replacement costs to be
                                        System Renewal or                                 Town Clerks            Searchers, Banks,         determined in the        Sustained levels of       Budget and I/S       Budget and I/S     Existing system from                                       Cloud , Internet ,
                                           Replacement                                     Association          Genealogists, and             marketplace            service in face for       Designated           Designated        Cott Corp. contract                                        Soc-nets , Shared-
 27         Town Clerk           C           Research                  2012           Subscription System.         other citizens.       procurement process.       growing demands;            Reserve.             Reserve.          expiring Dec. 2011.                      3,4,5,6,7,8,9     Tech , Aug-Reality         yes        Rick Smith                                                                                                                          #VALUE!                            #VALUE!                           #VALUE!                                                                             #VALUE!                                       1                    #VALUE!                #VALUE!                #VALUE!               #VALUE!                        #VALUE!                                                                               1                           1                             1                         1             #VALUE!          #VALUE!                   #VALUE!                      #VALUE!       #VALUE!                                 1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!       1             #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!                          #VALUE!         1   1   1   1   1   1



                                                                                                                                                                     Add new State-wide
                                                                                                                                                                      Service and Town
                                                                                                                                                                        Clerk Revenue                                                     State-wide
                                                                                                                                                                      source; Redirect      Manchester Capital                          application can
                                                                                                                                                                        some Town Hall        policy for Town     Manchester Capital     operate from
                                                                                                                                                                         traffic to W eb       Clerk System         policy for Town       Manchester
                                           Town Clerk                                                                                     Development cost to             Application;       Improvements;           Clerk System     Architecture given
                                       Association Property                                                                              extend the Manchester         Improve Record        T.C. Association    Improvements; T.C.   expense coverage                                           Cloud , Internet ,
                                          Record Search                               Association Adoption,      Municipal Town              Prototype to be          Search Service to        local access        Association local for Maintenance and                                         Soc-nets , Shared-
 28         Town Clerk           C     Subscription System             2011              Implementation              Clerks                    estimated                  community.           agreements.        access agreements. Internet bandwidth.                         3,4,5,7,8,9      Tech , Aug-Reality         yes       Ronald Masse                                                                                     #VALUE!                             #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                     #VALUE!                         #VALUE!                                                                                   #VALUE!                #VALUE!                     1                              1                      1                         #VALUE!                        1                           1                             1                                                        #VALUE!                   #VALUE!                              1        1          1           1             1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                                                                                                                                                     Add to Town-wide
                                                                                                                                                                       phone line costs                                                     State-wide
                                                                                                                                                                    elimination through                                                  application can
                                                                                      Replace AT&T Centrex                                                             shared services.                                                    operate from
                                        Update Town Clerk                             "Plain Old Telephone"                              Nine staff phones and           Improved call                                                      Manchester
                                       Call Center functions                               (POT) with IP                                sharing of Public Safety           answering         Operating Budget     Operating Budget      Architecture given
                                         with IP Telephony                               Telephony being                                and School District PRI       management and        Review Process and   Review Process and     expense coverage
                                             and Voice                                   deployed across          Town Clerk and           lines into IP PBX            after-hour call       BODY Strategic       B.O.D. Strategic   for Maintenance and
 29         Town Clerk           C          Technology              2010-2013         Manchester Fiber Net.        Community                System= $3,000.             administration.          Planning.            Planning.        Internet bandwidth.                        1,2,3,5,           Shared-Tech             Yes       Ronald Masse                                                                                     #VALUE!                             #VALUE!                            #VALUE!                           #VALUE!                 #VALUE!                     #VALUE!                         #VALUE!                                                                                          1                     1                     1                        #VALUE!                      1                         #VALUE!                 #VALUE!                      #VALUE!                      #VALUE!                                                         #VALUE!                   #VALUE!                      #VALUE!       #VALUE!    #VALUE!        1          #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!




                                                                                          Notification
                                                                                      subscription system
                                                                                        implemented for
                                        Town Clerk Public                             protection of owners      Available from
                                          Notification of                            who want to be notified    Vendor or as a
                                         Property Record                             when their property has development project           Vendor shares in
                                           Recordings                                  a public recording        to those with          subscription Revenues          Helps prevents                                                      New Cott
                                        W eb/Smart Phone                              placed against their   interests in property          or I/S Systems           fraud and Identity                                               Application coming                                         Internet, Aug-reality,
            Town Clerk           C     Subscription System          2011-2013               property.               in Town.             Development Costs              exploitation.                                 Goals:4          online in 2011-12                           4,5,6,9             W ireless             no         Rick Smith                                                                                      #VALUE!                             #VALUE!                            #VALUE!                                  1                                                                                                                                                                                                                                                                                                                                 #VALUE!                      #VALUE!                             1                         1             #VALUE!          #VALUE!                   #VALUE!                      #VALUE!       #VALUE!




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Count of Goal Occurrences



                                                                                                                                                                                                                                                                                                                                          3.5

                                                                                                                                                                                                                                                                                                                                           3

                                                                                                                                                                                                                                                                                                                                          2.5

                                                                                                                                                                                                                                                                                                                                           2
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                          1.5

                                                                                                                                                                                                                                                                                                                                           1

                                                                                                                                                                                                                                                                                                                                          0.5

                                                                                                                                                                                                                                                                                                                                           0
                                                                                                                                                                                                                                                                                                                                                Goal #1: Promote Environmental Stewardship   Goal #2: Make the Community Safer   Goal #3: Focus on Education and Facility   Goal #4: Promote Positive Youth Development         Goal #5: Restore Neighborhood Pride   Goal #6: Limit Tax Increases   Goal #7: Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                             Renovations




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1 Support Town and BOE Missions            2 Synergistic Town and BOE   3 Leverage Services and   4 Serve as Change Agent   5 Increase Public Access          6 Technical Research and   7 Foster Positive economic     8 Consult on "New Economy"   9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Partnership               Technologies                                                                           Development                 development                    Technologies




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Count of New Technologies Occurrences



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.5                                                                                         Shared-Tech             Aug-Reality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3.5                                                  Cloud        Internet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2.5                                                                          Soc-nets
                             File Name: Strategic Planning I T Action Project List 2010-2015 - Framework                                                                                                                                                                                                                                                                                                                                                Goal #3: Focus
                                                                                                                                                                                                                                                                                                                                                                                                                                            Goal #2: Make the StewardshipSafer Promote Positive Youth Development #7:
                                                                                                                                                                                                                                                                                                                                                                                                                               Goal #1: Promote Environmental Communityon Education and #5: Restore Neighborhood Pride Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Goal #4:     Goal Facility Renovations Goal Increases
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Goal #6: Limit Tax                      Count of I/S                                                                                                                                                                                              3               4 Serve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2 Synergistic Town and BOE Services and as Change Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5 Agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1 Support Town and BOE Missions Leverage Partnership Technologies                                                    economic development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     7 Foster Positive 8 Consult on "NewDevelop and Implement Security Count of New
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6 Technical Research and Development               9 Economy" Technologies                                                                                                                                 1                   2                                   3                 4          5           6                  7           8         9         10          11           12          13                           2                     4                   0               0              0              2                 0
Information Systems 5 Year Strategic Technology Action List -                                                                                                                                                                                                                                                                                                                                    Count of Goal                                                                                                                                                                                                                                                                                  Mission                                                                                                                                                                                Technologies                                                                                                                                                                                                                                                                                                            Technology
                     2010 through 2015                                Version 1                                                                                                                    2008            2010                                                                                                                                                                           Occurrences                               0                                  7                                      0                               0                       0                        6                                  0                                                     Element                 1                0               6               7               2                7                 1                3               5                          Occurrences                                                                                                            2                   4                                   4                 3          2           4                  4           3         0          0           0           2          0         Staffing       Ron Masse            Karen Freund       Michael Shekman    Rick Smith    Mike Franzo   Michael Korman   Rick W einberger
          Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Network Systems     Systems       Technical      Systems and      Systems and
      Entities (Departments                                                                                                                                                                                                                                                    Applicable        New Supporting            Shared         Project                                               Board Strategic                                                                                                                                                                                                                                                                              I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Application Analysis    Tech Support and      Applications    Applications     Project       Applications     Applications
 Seq.     and Non-Profit                       Action                Time Frame               Measurement            Stake Holders                 Costs               Impact Objectives          Policy          Policy              Notes                Appendix             Missions          Technologies          Technology        Leader                                                  Plan Goals                                1                                  2                                      3                               4                       5                        6                                  7                                                   Elements:                      1                     2                      3                              4                       5                         6                            7                            8                            9                                 Technologies     e-Content                   Vid-an                          Cloud                Internet   Soc-nets   Shared-Tech        Aug-Reality   Sensors     PR      Learning   Interfaces   W ireless   Display                 and Architecture      Systems Consulting      Consulting     Consulting     Leaderrship    Programming      Programming
                                                                                                                                                                                                                                                                              Information                                Does this        W ho is
                                                                                                                                                                            W hat                                                                                                Systems      New technologies to be      involve    assigned from
Seq.                           Sort                                                   Department or Action's      Supporters or Those       Money saved and or          accomplishment         Policymaker's   Policymaker's                                                     Mission      supported in the action     sharing     I/S and or the
No.    Name of Organization    Code       Brief Description      Completion Time            measure.                   Effected                 expended                    means.              direction.      direction.                                                     Elements in            area.                among           client




                                           General purpose
                                            wireless data-
                                        communication Field
                                            and Incident                                 Device to access                                                                Faster, safer                                                                                                           Vid-an , Cloud ,
                                         Command Mobile                                 Cellular , Town and         Fire Department                                      response for                                           See iPad / iPhone/                                             Internet , Soc-nets
                                        Display Pad (Apple or                          other wireless network        Personnel and         Cost = iPad with W iFi       command and                                               app live from                                                 , Shared-Tech , Aug-                    Michael
 30          Fire-EMS            F            Google).               2010-2015         applications and data.             Public           only June 2010 =$399       control of incidents      Goals: 2,6      Goals: 4,1        Danvers Calif.                                3,4,4,6,           Reality , Sensors       Yes         Shekman                                                                                       #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                         1                           #VALUE!                                                                             #VALUE!               #VALUE!                      1                              1                   #VALUE!                       1                      #VALUE!                     #VALUE!                      #VALUE!                                                     #VALUE!                     1                                   1                 1          1           1                  1           1       #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!




                                                                                                                                                                                                                                                        Process Control
                                             "Fleet Eyes"                                                                                                                                                                                              Technology using
                                         Automated Vehicle                                                                                                                  Dispatch                                                                       instrument
                                            Locators and                                                                                   Imbedded sensors and            efficiencies,                                                                  sampling and
                                          Instrument data                                Show locator and                                   data communication        transport equipment                                       Goes beyond AVL         "inferentials" to
                                            Telemetry to                                maintenance use of         Fire Administration          applications            service availability                                     into operating            pro-actively                                                              Karen Freund
                                           Command and                                 GPS and instrument              and Incident            development /              management                                               status and             manage diesel                                                                / Ronald
 31          Fire-EMS            F            Control.               2010-2015             data streams                 Command                procurement                 refinement.          Goals: 2,6      Goals: 4,1        availability. of      fleet in real-time.      3,4,6,9              Sensors              yes           Masse                                                                                       #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                         1                           #VALUE!                                                                             #VALUE!               #VALUE!                      1                              1                   #VALUE!                       1                      #VALUE!                     #VALUE!                             1                                                    #VALUE!                   #VALUE!                       #VALUE!                #VALUE!    #VALUE!     #VALUE!            #VALUE!        1       #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                         1                     1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                                                                                                      Faster response and
                                                                                                                     FCC, local and                                        improved                                                                                                                                                   Ron Masse
                                        Digital 700 "D" band                                                       neighboring Public     Replacement cost for old     assessment of an                                                                                                                                               and Karen
 32          Fire-EMS            F          Radio Cloud              2010-2015                                    Safety organizations.           system.                   incident.           Goals: 2,6      Goals: 4,1                                                      1,4,6,8,9            W ireless             yes         Freund                                                                                        #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                         1                           #VALUE!                                                                                   1               #VALUE!                #VALUE!                              1                   #VALUE!                       1                      #VALUE!                            1                            1                                                    #VALUE!                   #VALUE!                       #VALUE!                #VALUE!    #VALUE!     #VALUE!            #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!         1        #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!



                                                                                                                                                                                                                                See example iPod
                                                                                                                                                                       Public disclosure of                                       application and
                                                                                         W eb based public                                  Cost of Applications       alerts to emergency                                     Danvers, Calf. W eb
                                                                                         mobile information                               Development. Possible       incidents. Near real-                                             site
                                          Fire Department                              application of Fire and                              revenue from iStore         time alerts of Fire                                    http://www.firedepart                                           e-Content , Vid-an                    Karen Freund
                                         Public Information                             EMS incidents in real      Public and off duty      downloadable public        dispatch voice and                                      ment.org/live_dispat                                            , Cloud , Shared-                       / Ronald
 33          Fire-EMS            F       Mobile Application          2010-2015                  time.              service providers.     application distribution.         data feeds.         Goals: 2        Goals: 4           ch/iphone.asp                                3,4,5,6,9       Tech , Aug-Reality         yes           Masse                                                                                       #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                    #VALUE!                          #VALUE!                                                                             #VALUE!               #VALUE!                      1                              1                       1                         1                      #VALUE!                     #VALUE!                             1                                                            1                   1                                   1              #VALUE!    #VALUE!        1                  1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                         1                     1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!




                                                                                                                                                                                                                                                         see "knocking"
                                                                                                                                                                                                                                                       video application
                                                                                                                                                                                                                                                          on iPhone and
                                                                                                                  Dispatched Fire staff,                                                                                                                  Droid for real
                                           Live Streaming                                                               Incident                                       reduce incident site                                                            time video from a                                                              Ron Masse
                                        Incident Video to in-                                                       Management and        Shared cost of "Pads" at       confusion and                                                                   smart phone at                                                               and Karen
 34          Fire-EMS            F        route personnel.           2011-2015                                           Police.         incident and mgt control     improve deployment        Goals: 2,6      Goals: 4,1                                 an incident..         3,4,6,8             W ireless              ?          Freund                                                                                        #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                         1                           #VALUE!                                                                             #VALUE!               #VALUE!                      1                              1                   #VALUE!                       1                      #VALUE!                            1                     #VALUE!                                                     #VALUE!                   #VALUE!                       #VALUE!                #VALUE!    #VALUE!     #VALUE!            #VALUE!      #VALUE!   #VALUE!   #VALUE!    #VALUE!         1        #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!            1             #VALUE!




                                                                                                                                            Cost of Applications                                                                See iPad / iPhone/
                                        Real-time directions                           Encrypted, Scrambled                               Development. Possible                                                                   app live from                                                  Vid-an , Cloud ,
                                          and GIS map to                               or tactical misdirection     Fire Department         revenue from iStore        Public Awareness                                          Danvers Calf -                                                Internet , Soc-nets                      Michael
                                        emergency incidents                             of real-time incident        Personnel and          downloadable public       and added incident                                        consider security                                               , Shared-Tech , Aug-                   Korman /
 35          Fire-EMS            F            in route.              2010-2015              under threat.                 Public          application distribution.         security            Goals: 2,6      Goals: 4,1       enhancements.                                3,4,5,6,7,8,9        Reality , Sensors       no        Ronald Masse                                                                                    #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                         1                           #VALUE!                                                                             #VALUE!               #VALUE!                      1                              1                       1                         1                            1                            1                            1                                                    #VALUE!                     1                                   1                 1          1           1                  1           1       #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!            1             #VALUE!




                                                                                                                                                                                                                                Goes beyond AVL                                                 e-Content , Vid-an
                                         Personnel Tracking                             Personnel locations                                                            reduce incident site                                      into operating                                               , Cloud , Internet ,                      Michael
                                          during incident in                             displayed against                                cost=14,000 per unit per       confusion and                                             status and                                                   Shared-Tech , Aug-                     Korman /
 36          Fire-EMS            F            real-time              2010-2015            Geographical p          and Public Fire Staff          incident.            improve deployment        Goals: 2,6      Goals: 4,1        availability. of                               3,4,6,9              Reality               ?        Ronald Masse                                                                                    #VALUE!                                   1                            #VALUE!                            #VALUE!                 #VALUE!                         1                           #VALUE!                                                                             #VALUE!               #VALUE!                      1                              1                   #VALUE!                       1                      #VALUE!                     #VALUE!                             1                                                            1                   1                                   1                 1       #VALUE!        1                  1         #VALUE!   #VALUE!   #VALUE!    #VALUE!      #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of I/S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Mission                                                                                                                                                                                                                                                                               Count of New                                                                                                                                                                                                                Employee
                                                                                                                                                                                                                                                                                                                                                                                                 Count of Goal                                                                                                                                                                                                                                                                                Element                                                                                                                                                                                                                                                                               Technologies                                                                                                                                                                                                                Function
                                                                                                                                                                                                                                                                                                                                                                                                  Occurrences                               0                                  7                                      0                               0                       0                        6                                  0                                                 Occurrences                      1                     0                      6                              7                       2                         7                            1                            3                            5                                  Occurrences               2                   4                                   4                 3          2           4                  4           3         0          0           0           2          0       References            2                     4                   0               0              0              2                 0




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Count of Goal Occurrences



                                                                                                                                                                                                                                                                                                                                        8
                                                                                                                                                                                                                                                                                                                                        7
                                                                                                                                                                                                                                                                                                                                        6
                                                                                                                                                                                                                                                                                                                                        5
                                                                                                                                                                                                                                                                                                                                        4                                                                                                                                                                                                                                                                                                          Count of Goal Occurrences
                                                                                                                                                                                                                                                                                                                                        3
                                                                                                                                                                                                                                                                                                                                        2
                                                                                                                                                                                                                                                                                                                                        1
                                                                                                                                                                                                                                                                                                                                        0
                                                                                                                                                                                                                                                                                                                                            Goal #1: Promote Environmental Stewardship   Goal #2: Make the Community Safer   Goal #3: Focus on Education and Facility   Goal #4: Promote Positive Youth Development          Goal #5: Restore Neighborhood Pride   Goal #6: Limit Tax Increases   Goal #7: Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                         Renovations




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   6
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   5
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   4                                                                                                                                                                                                                                                                                             Count of I/S Mission Element Occurrences

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   2
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   1
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         1 Support Town and BOE Missions       2 Synergistic Town and BOE   3 Leverage Services and   4 Serve as Change Agent   5 Increase Public Access          6 Technical Research and    7 Foster Positive economic   8 Consult on "New Economy"   9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Partnership               Technologies                                                                           Development                  development                  Technologies




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Count of New Technologies Occurrences



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           4.5                                   Vid-an     Cloud                                  Shared-Tech             Aug-Reality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           3.5                                                           Internet                                                                           Sensors
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           2.5        e-Content                                                     Soc-nets                                                                                                        Wireless
                                                                                                                                                                Count of I/S Mission Element Occurrences




140
120

100
 80
                                                                                                                                                                                                                                                                                                                                                                Count of I/S Mission Element Occurrences
 60
 40

 20

  0
      1 Support Town and BOE Missions   2 Synergistic Town and BOE Partnership   3 Leverage Services and T echnologies   4 Serve as Change Agent   5 Increase Public Access                      6 T echnical Research and Development   7 Foster Positive economic development   8 Consult on "New Economy" T echnologies   9 Develop and Implement Security
                             File Name: Strategic Planning I T Action Project List 2010-2015 - Framework                                                                                                                                                                                                                                                                                                                                             Goal #3: Focus
                                                                                                                                                                                                                                                                                                                                                                                                                                         Goal #2: Make the StewardshipSafer Promote Positive Youth Development #7:
                                                                                                                                                                                                                                                                                                                                                                                                                            Goal #1: Promote Environmental Communityon Education and #5: Restore Neighborhood Pride Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Goal #4:     Goal Facility Renovations Goal Increases
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Goal #6: Limit Tax                      Count of I/S                                                                                                                                                                                    3               4 Serve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     2 Synergistic Town and BOE Services and as Change Increase Public Access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     5 Agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     1 Support Town and BOE Missions Leverage Partnership Technologies                                                    economic development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7 Foster Positive 8 Consult on "NewDevelop and Implement Security Count of New
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       6 Technical Research and Development               9 Economy" Technologies                                                                                                                                1     2                                 3         4                  5                  6           7           8         9         10          11           12          13                           0                     2                   0               0              0              0                 0
Information Systems 5 Year Strategic Technology Action List -                                                                                                                                                                                                                                                                                                                                Count of Goal                                                                                                                                                                                                                                                                         Mission                                                                                                                                                                                Technologies                                                                                                                                                                                                                                                                                           Technology
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Count of I/S Mission Element Occurrences

                     2010 through 2015                                Version 1                                                                                                                       2008               2010                                                                                                                                                                 Occurrences                                 2                               2                                 2                               2                        2                      5                                  2                                                   Element                 6                2               3               5               4                5                 3                5               3                          Occurrences                                                                                                           0     0                                 3         3                  6                  2           0           1         0          4           4           2          0         Staffing       Ron Masse            Karen Freund       Michael Shekman    Rick Smith    Mike Franzo   Michael Korman   Rick W einberger
          Organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Network Systems     Systems       Technical      Systems and      Systems and      140

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             120

      Entities (Departments                                                                                                                                                                                                                                              Applicable          New Supporting            Shared         Project                                               Board Strategic                                                                                                                                                                                                                                                                      I/S Mission                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Application Analysis    Tech Support and      Applications    Applications     Project       Applications     Applications     100

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             80

 Seq.     and Non-Profit                       Action                Time Frame              Measurement            Stake Holders                  Costs                Impact Objectives            Policy             Policy              Notes            Appendix     Missions            Technologies          Technology        Leader                                                  Plan Goals                                  1                               2                                 3                               4                        5                      6                                  7                                                  Elements:                      1                     2                     3                              4                       5                           6                            7                           8                          9                                  Technologies     e-Content    Vid-an                         Cloud       Internet       Soc-nets            Shared-Tech   Aug-Reality   Sensors     PR      Learning   Interfaces   W ireless   Display                 and Architecture      Systems Consulting      Consulting     Consulting     Leaderrship    Programming      Programming       60
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                        Information                                  Does this        W ho is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                40
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             20

                                                                                                                                                                                W hat                                                                                      Systems        New technologies to be      involve    assigned from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   1 Support Town and BOE Missions   2 Synergistic Town and BOE Partnership   3 Leverage Services and Technologies   4 Serve as Change Agent   5 Increase Public Access                    6 Technical Research and Development   7 Foster Positive economic development   8 Consult on "New Economy" Technologies   9 Develop and Implement Security

Seq.                           Sort                                                  Department or Action's      Supporters or Those        Money saved and or            accomplishment         Policymaker's       Policymaker's                                         Mission        supported in the action     sharing     I/S and or the
No.    Name of Organization    Code      Brief Description      Completion Time            measure.                   Effected                  expended                       means.             direction.          direction.                                         Elements in              area.                among           client
                                                                                                                                                                        Improve Technical
                                                                                                                                                                       support and training
                                                                                                                                                                              to client
                                                                                      Remove old versions                                                               departments. More
                                                                                          of Individual                                                                    ease of use and
                                                                                      productivity software                                                              productivity (e.g.
                                           Raise Personnel                              such as MS Excel,                                                               remove mail merge
                                           Productivity by                           W ord from production                                 Upgrade costs for any            variants) and
                                        raising the standard                          use and upgrade to a         Computer users         users of older P/Cs that     decrease lost time in
                                        "Desktop" software                           common standardized              across all             may be using old              data exchange                                                                                                   Soc-nets , Learning                   Karen Freund/
 37     Human Resources          H              Suite               2010-2011               version.                departments.             desktop software.           incompatibilities.         Goals: 6           Goals: 1                                            1,3,4,5             , Interfaces            no        Tech Support                                                                                     #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1               #VALUE!                     1                              1                       1                         #VALUE!                 #VALUE!                      #VALUE!                   #VALUE!                                                      #VALUE!    #VALUE!                      #VALUE!       #VALUE!               1                #VALUE!    #VALUE!      #VALUE!   #VALUE!      1           1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!



                                                                                      Person seeking help
                                                                                     either through a call to                                                                                                                          This improvement
                                                                                        I/S Business Office                                                                                                                                 may involve
                                                                                     Number or entering an                                                                                                                              introduction of a
                                                                                           I/S work order                                                                    Improved                                                      Facebook-like
                                                                                          themselves gets                                                                management of                                                 capability to keep
                                                                                     periodic call backs or e-                                                            expectations by                                                   people with
                                                                                      mails on the status of                               Time taken to execute a     Client and adoption                                                  outstanding
                                       W ork Order tracking                          their request including                              Call back / e-mail contact    of work-around so                                             requests notified of                                                                       Karen Freund
                                       for person entering a                          the reason it has not           Clients of          service from I/S Business      as to not impact                                                 I/S department                                        Soc-nets ,                         / Ronald
 38     Human Resources          H            request.                 2010               been completed.        Information Systems.               Office.                performance.             Goals: 6           Goals: 1                status.                      1,6,8               Interfaces             no            Masse                                                                                        #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1               #VALUE!               #VALUE!                        #VALUE!                   #VALUE!                         1                     #VALUE!                            1                   #VALUE!                                                      #VALUE!    #VALUE!                      #VALUE!       #VALUE!               1                #VALUE!    #VALUE!      #VALUE!   #VALUE!   #VALUE!        1        #VALUE!     #VALUE!                     #VALUE!                   1               #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!

                                                                                                                                                                                                                                        This could range
                                                                                                                                                                                                                                      from the minimalist
                                                                                                                                                                                                                                       policy of requiring
                                                                                                                                                                                                                                        employees to use
                                                                                                                                                                                                                                      simple applications
                                                                                                                                                                                                                                       on their smart cell
                                                                                                                                                                                                                                          phones like
                                                                                        Address new social                                                                                                                              "Advanced Task
                                                                                         communications                                                                                                                                  Killer" until on
                                                                                         technology that                                                                                                                               breaks to the more
                                        Block unproductive                            negatively impacts the                                                                                                                              extreme and
                                         and inappropriate                             productivity of Town                                  unknown - requires                                                                       controversial steps
                                         uses of "texting",                               of Manchester          Beneficiaries of town      research on interface                                                                        of introducing                                         Soc-nets ,                       Karen Freund
                                             and social                               employees in the work      services provided by         "management" of          sustain productivity                                               blocking RF                                     Learning , Interfaces ,                  / Ronald
 39     Human Resources          H          networking.                2015                   place.                  employees.             wireless technology.        in the work place          Goals: 6           Goals: 1           technology.                    1,2,4,6,8,9             W ireless             no            Masse                                                                                        #VALUE!                           #VALUE!                          #VALUE!                         #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1                     1               #VALUE!                              1                   #VALUE!                         1                     #VALUE!                            1                          1                                                     #VALUE!    #VALUE!                      #VALUE!       #VALUE!               1                #VALUE!    #VALUE!      #VALUE!   #VALUE!      1           1           1        #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!
                                                                                        Public with Smart
                                                                                        Phones and other
                                                                                        geographic visual
                                                                                      devices can "see" the
                                                                                       locations of service
                                                                                     assistance provided by
                                                                                     the Town from the map                                 Development costs for       Makes Manchester a
                                       Town Services e-Map                            overview down to the                                   software and data         more attractive place                                                                                              Cloud , Internet , Soc-
                                        Augmented Reality                                Street and inside          Residents and         interface costs to Town        to live and do                                                                                                       nets , Sensors ,                   Ronald Masse
 40     Human Resources          H           overlay                   2015               building levels.             visitors.               Services info.               business.           Goals: 1,2,3,4,5,7   Goals: 1,2,4,3                                     1,2,4,5,6,7,8      Interfaces , W ireless      no         / Devel Team                                                                                            1                               1                                 1                               1                        1                  #VALUE!                                1                                                                                 1                     1               #VALUE!                              1                       1                           1                            1                           1                   #VALUE!                                                      #VALUE!    #VALUE!                             1         1                  1                #VALUE!    #VALUE!        1       #VALUE!   #VALUE!        1           1        #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!


                                                                                                                                                                         e-books web sites
                                                                                                                                                                       (Curriki, Nicenet.org,
                                                                                                                  Town Departments,                                       LibriVox, Google
                                                                                       Awareness of open             Residents and                                      Books…) make free
                                                                                          source e-Book            eventually School           Cost target in             the information
                                                                                        initiatives among        District professionals      Manchester is the              currently and
                                         Open Source Book                              potential Municipal       engaged in the open        $260,000 per year of         developing in the
                                        Project for Strategic                              Department               source "books"         School District budget       form of the worlds                                                                                                 Cloud , Internet ,
                                          Planning Social                               contributors and          effort for electronic    expended for "paper"         books educational                                                                                                  Soc-nets , Shared-
 41     Human Resources          H          Networking                 2010                    users.               free text books.            text books.               and documents.           Goals: 3,6         Goals: 2,1                                        1,3,4,5,6,7,8,9      Tech , Learning           yes       Ronald Masse                                                                                     #VALUE!                           #VALUE!                                 1                        #VALUE!                 #VALUE!                        1                         #VALUE!                                                                                    1               #VALUE!                     1                              1                       1                           1                            1                           1                          1                                                     #VALUE!    #VALUE!                             1         1                  1                  1        #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!     #VALUE!                     #VALUE!                #VALUE!            #VALUE!          #VALUE!       #VALUE!         #VALUE!          #VALUE!


                                                                                        Real time postings
                                           Government                                  (Twitter, Facebook ,
                                              Academy                                Flipbook etc.) from the
                                         (Government 101                                  community of                                                                    establish new
                                       Class) Social Network                         Government Academy                                    None - use public social        methods of
                                        posting for status                           participants (residents                                network facilities. Time    communications                                                                                                     Cloud , Internet ,
                                           and real-time                             and Town Presenters -           Government             costs by Town Staff to       with and among                                                                                                    Soc-nets , Shared-
 42     Human Resources          H          comments                   2011             past and present).       Academy participants     add content is voluntary.        participants         Goals: 1,2,4,5,6,7    Goals: 1,4,3                                      1,3,4,5,6,7,8,9      Tech , Learning           yes       Ronald Masse                                                                                             1                               1                          #VALUE!                                1                        1                      1                                  1                                                                                 1               #VALUE!                     1                              1                       1                           1                            1                           1                          1                                                     #VALUE!    #VALUE!                             1         1                  1                  1        #VALUE!      #VALUE!   #VALUE!      1       #VALUE!      #VALUE!     #VALUE!                       #REF!                 #REF!               #REF!           #REF!         #REF!           #REF!             #REF!


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Count of I/S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Count of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Mission                                                                                                                                                                                                                                                                               Count of New                                                                                                                                                                                               Employee
                                                                                                                                                                                                                                                                                                                                                                                             Count of Goal                                                                                                                                                                                                                                                                       Element                                                                                                                                                                                                                                                                               Technologies                                                                                                                                                                                               Function
                                                                                                                                                                                                                                                                                                                                                                                              Occurrences                                 2                               2                                 2                               2                        2                      5                                  2                                               Occurrences                       6                     2                     3                              5                       4                           5                            3                           5                          3                                   Occurrences              0     0                                 3         3                  6                  2           0           1         0          4           4           2          0       References            0                     2                   0               0              0              0                 0




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Count of Goal Occurrences



                                                                                                                                                                                                                                                                                                                                    6

                                                                                                                                                                                                                                                                                                                                    5

                                                                                                                                                                                                                                                                                                                                    4

                                                                                                                                                                                                                                                                                                                                    3                                                                                                                                                                                                                                                                                                 Count of Goal Occurrences

                                                                                                                                                                                                                                                                                                                                    2

                                                                                                                                                                                                                                                                                                                                    1

                                                                                                                                                                                                                                                                                                                                    0
                                                                                                                                                                                                                                                                                                                                        Goal #1: Promote Environmental Stewardship   Goal #2: Make the Community Safer   Goal #3: Focus on Education and Facility   Goal #4: Promote Positive Youth Development    Goal #5: Restore Neighborhood Pride   Goal #6: Limit Tax Increases   Goal #7: Foster Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                      Renovations




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Count of I/S Mission Element Occurrences


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       7

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       6

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Count of I/S Mission Element Occurrences
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       3

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       2

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       1

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           1 Support Town and BOE Missions        2 Synergistic Town and BOE   3 Leverage Services and   4 Serve as Change Agent   5 Increase Public Access          6 Technical Research and    7 Foster Positive economic     8 Consult on "New Economy"   9 Develop and Implement Security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Partnership               Technologies                                                                           Development                  development                    Technologies




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Count of New Technologies Occurrences



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Soc-nets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5