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					                                          ASSESSMENT


        Corrective: We had you use scenarios where you have assessed one of your rookie
         special agents requiring Significant Improvement Needed during searches and
         seizures, leading to evidence not properly collected. This may lead to jeopardizing
         the credibility of the investigation, embarrassing your organization, and limiting the
         legal system’s ability to reach an appropriate decision for justice. For this session, we
         will have an opportunity to integrate and apply the seven most effective steps for a
         corrective feedback session.
        Instructions: In your small group breakouts, in groups of three, exchange roles
         as counselor, counselee, and observer using your scenario and prepared outline
         from Module 3. Each session will be video-recorded and all three will provide
         feedback for each session. Specifically, the observer will provide feedback for
         the session and provide the counselor with feedback using the corrective
         feedback rubric. The instructor will assess the counselor’s session using the
         same corrective feedback rubric.

Corrective Feedback Steps               Excellent   Good       Some        Minimal      No
                                        Mastery     Mastery    Mastery     Mastery      Mastery
                                        (5 pts)     (4 pts)    (3 pts)     (2 pts)      (1-0 pts)
BEHAVIOR: Did the counselor
effectively articulate the observable
behavior with the counselee?
EFFECT: Did the counselor
effectively describe the impact of
the behavior to the counselee?
FEELING: Did the counselor
effectively express how they felt
about the behavior? e.g. “I am
concerned/worried/disappointed/…”
ASK: Did the counselor effectively
provide the counselee with the
opportunity to provide details the
counselor might not have been
aware of; or for the counselee to
provide their input for the behavior?
RESPONSIBILITY: Did the
counselor effectively direct/redirect
the counselee effectively to accept
responsibility for the behavior?
DEVELOP: Did the counselor
effectively guide the counselee in
developing their plan to correct the
performance?
STATE: Did the counselor
effectively state their confidence in
the counselee?


         Supportive: Earlier, you used a scenario where one of your rookie special
          agents requiring Some Improvement Needed in developing an Undercover
          Agent Operation targeting a foreign adversary - leading to the successful
          identification of additional operatives in the makeup of the foreign state's goal to
          penetrate special access programs in an effort to destabilize the United States.
          Your goal is to provide supportive feedback to increase the opportunity for
          future confidence, capability, and ability in your rookie agent's positive
          performance.
         Instructions: In your small group breakouts, in groups of three, exchange roles
          as counselor, counselee, and observer using your scenario and prepared outline
          from Module 3. Each session will be video-recorded and all three will provide
          feedback for each session. Specifically, the observer will provide feedback for
          the session and provide the counselor with feedback using the supportive
          feedback rubric. The instructor will assess the counselor’s session using the
          same supportive feedback rubric.

Supportive               Excellent      Good         Some         Minimal      No
Feedback Steps           Mastery (5     Mastery (4   Mastery (3   Mastery (2   Mastery
                         pts)           pts)         pts)         pts)         (1-0 pts)
BEHAVIOR: Did
the counselor
effectively articulate
the observable
behavior with the
counselee?
EFFECT: Did the
counselor
effectively describe
the impact of the
behavior to the
counselee?
FEELING: Did the
counselor
effectively express
how they felt about
the behavior? e.g. “I
am proud/confident
in your
ability/excited for
your goals and
future/…”
ACCEPT
RESPONSIBILITY:
Did the counselor
effectively
direct/redirect the
counselee
effectively to accept
responsibility for
the positive
behavior? (Many
times rookie agents
are accustomed to
receiving negative
feedback and this is
a good moment to
solidify the positive
in their service and
sacrifice; both for
them and their
family).
ASK IF THERE IS
ANYTHING ELSE:
Did the counselor
effectively use the
opportunity to ask if
there was anything
else the rookie agent
wanted to talk about
or cover? (This is a
remarkable
opportunity to
become more
approachable to
learn if the rookie
agent needs support
in other areas or
increase the chance
to learn more about
what is happening
outside the
counselor's normal
scope).
THANK THE
ROOKIE: Did the
counselor
effectively and
sincerely thank the
rookie agent for
their performance
and opportunity for
the session?


           o Groups of three activity; present group design for a monthly feedback
             session.

      Conclusion/Summary: Remotivate the learners using the structure of the
       overview and the impact and action they will need to provide for success. This will
       provide the learners with the most effective monthly feedback sessions to develop a
       quantitative and qualitative confidence for the accreditation process in Module 5.

				
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posted:2/27/2012
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