Organisational Scorecard

Document Sample
Organisational Scorecard Powered By Docstoc
					                                               CONFIDENTIAL

                                   eThekwini Municipality

       Internal Audit and Performance Management
    Report on the Organisational Performance Scorecard
            for the period ended 30th June 2006




                                          CONTENTS            PAGE

Contents                                                       1


Introduction                                                   2


Executive Summary                                              2


Annexure A – Ethekwini Scorecard                               5

Annexure B – List of Outstanding Performance Plans – 2006/7




                                                      1
                                           CONFIDENTIAL
Introduction

The Municipal Systems Act, 2000 (Section 45) requires that the results of performance
measurements, be audited as part of the Municipality’s Internal Auditing processes. In Terms of
Regulation 14 (1) of the Municipal Planning and Performance Management Regulations, 2001, of the
Systems Act, it is the Municipality’s responsibility to develop and implement mechanisms, systems
and processes for auditing the results of the performance measurements, as part of its internal audit
processes.
In addition, the Municipal Finance and Management Act No 56 of 2003, section 165 (2) (b) (v)
requires that the Internal Audit Unit of a Municipality, report to the Audit Committee on matters
relating to Performance Management.

Therefore in order to ensure alignment to the legislative requirements and to the Integrated
Development Plan, a review of Performance Management has been undertaken in the eThekwini
Municipality, for the period 01st July 2005 to 30th June 2006.


The objective and scope of the review includes
 Whether service delivery performance of the entire Municipality has been achieved as per the set
   targets.
 An assessment of the appropriateness of targets and baselines set and whether the targets are
   Specific, Measurable, Achievable, Realistic and Time Related. (SMART)


Executive Summary of Performance Audits Undertaken


Organisational Performance for future years is currently under construction in accordance with the
Municipality’s eight point plan, strategic focus areas, programmes and projects. Hence it has been
accepted that existing measures in the 2005/6 scorecard may not be the best. The new Electronic
Performance Management system, which is currently being rolled out throughout the Municipality will
provide information on the new key performance areas/Indicators.

A pilot of the new Electronic system was rolled out at Treasury and the Treasury information for this
report was obtained from the system. The status of the KPI’s was determined as follows: A red light
on the system has been indicated with an unhappy face on the scorecard, a yellow light with a
straight line face and a green light with a smiley face.

Unhappy faces were allocated to KPI’s where the baseline’s and targets have not been re-defined
since July 2005 or and where no information was available to substantiate the position. This was
most prevalent in the Health, Safety and Social Services cluster.

Where targets have not been met, but baselines have been improved upon, a straight line face has
been awarded. If there has been deterioration in the baseline an unhappy face will prevail.




                                                2
                                            CONFIDENTIAL

Entities

The new Electronic Performance Management system was also piloted at both the Entities, viz.
International Convention Centre and Ushaka Marine world.

During the period under review, the International Convention Centre (ICC) had outdated computer
hardware, which has subsequently been updated. Therefore there was ineffective use of the
Electronic Performance Management system for the June quarter.

For Ushaka Marine World, inaccurate information was being transferred to the Performance
Management System due to connectivity problems.


Conclusion

Integral to the success of performance management is the availability of useful, relevant, accurate
and timeous information. Consideration should therefore be given to developing and implementing
appropriate processes and systems to facilitate the gathering, recording and maintenance of
information. This will not only assist in the management monitoring process but also provide a basis
for the measurement of performance.

With the implementation of the new electronic Performance Management system in the Municipality
as well as at both entities, viz. Ushaka Marine World and the International Convention Centre, an
improved measurement system in alignment with the IDP should prevail in the future years.

The legend for the faces allocated to each KPI is indicated below. Where the target is annual, not
applicable (NA) is indicated. In addition, where the targets have been met previously, a dash and NA
is indicated.

Status Legend:
       -      Target Achieved or Improved on
       -      Baseline Maintained or Improved on, but target not achieved
       -      Backward movement on Baseline/ Deterioration in Baseline/ No
               Auditable Information/ Baseline and Targets not defined.

In order to determine organizational performance based on the available information, the total
number of smiley faces, plus half of the straight line faces, expressed as a percentage of all faces will
be the organizations assessed performance percentage.

Annexure A provides an overall summary in Organisational Format of the results of the audit as at
the 30 June 2006.

Individual performance plans, assessments and Individual Performance Management Policy are
available for scrutiny on the eThekwini website under Municipality, Performance Management.




                                                 3
                                      CONFIDENTIAL
Summary:

Faces                                             No         Percentage
Smiley                                            131           51 %
Straight Line                                     83            33 %
Unhappy                                           42            16 %
Total                                             256          100 %


Organisational Assessed Performance
Smiley                      =    51 %
50 % of Straight Line faces =    16.5%
Total                       =    67.5 (rounded off to 68%)


Therefore Organisational Assessed Performance Percentage = 68 %




________________
Nirmala Govender
Acting Head: Internal Audit and Performance Management




                                           4
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                       ANNEXURE A
                                     Baseline                             Target at             Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                          30/06/2006                                                  Verification            Status   Audit Comment           Management
  Area (KPA)       Indicators (KPIs)                                                                                                  (MOV) /                                                  Comment
                                                                                                                                      Responsibility
                                                                                  DEVELOPMENT PLANNING AND MANAGEMENT
                           1. 1 Number of                                                       1.1.1 Applications
  OUTCOMES                 rezoning                                     System in place to      received and                                                           A manual system has     Agreed.
                           applications                                 record and account      approved:                             Departmental                     been put in place to

                                                                                                                                                              
  A safe, healthy,                                                      for:                                                                           Q               record data.            Manual information is
                           received in [Net       1.1.1 Rezoning                                                                      records
                                                                                                                                                                                               monitored. Computer
  development              gain or loss of land   applications received 1.1.1 All rezoning      Residential :                                                          However at this point
  responsive and                                                                                                                                                                               system not
                           in] main land use      and approved in each applications in each                                                                            in time there is no
  sustainable total living categories, viz.:                            main land use                                                                                  assurance that all      operational.
                                                  main land use                                 9(Sept)+13(Dec)+3(Ma

                                                                                                                                                              
  environment              Residential            category              category dealt with     r)+ 4 (June) =29                                                       data is recorded.
                           Commercial             Residential: 13       annually in terms of    Commercial:
                                                                        strategic plans                                                                                Scorecard stats were
                           Industrial             Commercial: 7                                 6(Sept)+7(Dec)+0(Mar)
                                                                        Spatial Development                                                                            checked to
                           Social facilities      Industrial: 5                                 + 2 (June)=15
                           Environmental          Social facilities: 7
                                                  Environmental: 0
                                                                        framework (SDF),
                                                                        Spatial development
                                                                        Plan (SDP), Local
                                                                                                Industrial:
                                                                                                1(Sept)+0(Dec)+0(Mar)
                                                                                                + 1 (June)=2
                                                                                                                                                                      supporting
                                                                                                                                                                       documentation e.g
                                                                                                                                                                       registers
                                                                        Area plan (LAP):                                                                               correspondence etc.

                                                                                                                                                              
                                                  Total 32                                      Social facilities:
                                                                        Residential                                                                                    but there is no
                                                                                                3(Sept)+2(Dec)+1(Mar)
                                                                        Commercial                                                                                     assurance that the
                                                                                                + 0 (June)=6
                                                                        Industrial                                                                                     information was
                                                                                                Environmental:
                                                                        Social facilities                                                                              complete. Certain

                                                                                                                                                              
                                                                                                0(Sept)+0(Dec)+0(Mar)
                                                                        Environmental                                                                                  errors were also pick
                                                                                                + 0 (June)=0
                                                                                                                                                                       up in the review.
                                                                                                Total :
                                                                                                19(Sept)+22(Dec)+4(M
                                                                                                ar) + 7 (June)
                                                                                                =52
                                                                                                 (Rezoning)

                                                  1.1.2
                                                  9 Unit initiated Land
                                                  Use System (LUS)
                                                                          1.1.2 Dept .to
                                                                          initiate land use
                                                                          scheme reviews /
                                                                                                1.1.2 Dept. initiated 3
                                                                                                LUS reviews /
                                                                                                amendments
                                                                                                                                      As above                       Three Land Use
                                                                                                                                                                       System reviews done
                                                                                                                                                                                               Agreed

                                                  reviews / amendment     amendments
                                                                                                     1)    South SDP
                                                                          4 (annual)
                                                                                                     2) North SDP
                                                                                                Outer West SDP



                                                                                                                                                              
                          1.2 Overlap             1.2 Baseline being      1.2.1                                                                                        No information          Agreed
                          between conflicting     established                                                                                                          supplied.
                          zoning and              Central : 11%           1% decrease in        Can not be effectively                Departmental     Q
                          eThekwini                                       overlap overall per   measured                              Records
                          Environmental           South : 9%              year.
                          Services
                          Management Plan         North : 7%
                          ( EESMP)
                                                  Outer West : 2%

                                                  Inner West : 58%




                                                                                                                5
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                       ANNEXURE A
                                     Baseline                         Target at             Position at 30/06/2006 5 Yr Targets   Means of           Freq
  Key Performance  Key Performance at 30/06/2005                      30/06/2006                                                  Verification              Status   Audit Comment         Management
  Area (KPA)       Indicators (KPIs)                                                                                              (MOV) /                                                  Comment
                                                                                                                                  Responsibility
                                                                            DEVELOPMENT PLANNING AND MANAGEMENT
                        2.1 Level of public   2.1.1 Complaints        System in place to    Manual systems put in                 Written            Q

                                                                                                                                                            
                        acceptance of         (previously recorded)   record number of      place to record:                      complaints,                        Examples of written Agreed.
                        changes in land or    Land use : 101          complaints received   2.1.1 Complaints:                     appeal report,                     complaints, appeal
                        building use          Building : 1271         All complaints        Land use                              general appeals                    reports and general
                                              Total = 1372            received dealt with   223(Sept)+209(Dec)+2                                                     appeals were
                                                                      on                    4(Mar)+ 19 (June)                                                        presented to audit
                                                                                            =475                                                                     which was reviewed.
                                                                                            Building plans :
                                                                                                                                                                     There is still a
                                                                                            1645(Sept)+1490(Dec)
                                                                                                                                                                     completeness
                                                                                            +1426(Mar)
                                                                                                                                                                     concern.
                                                                                            +1306(June)
                                                                                            =5867
                                                                                            Total :
                                                                                            1868(Sept)+
                                                                                            1699(Dec)+1450(Mar)
                                                                                            + 1328(June)
                                                                                            = 6345
  2.1 Level of public                         2.1.2 No. of objections All objections        2.1.2 Objections:                     Written            Q
  acceptance of
  changes in land or
  building use
                                              (previously recorded) received dealt with
                                              = 157
                                              Land use – 0
                                                                                            Land use :
                                                                                            139(Sept)+262(Dec)+1
                                                                                            78(Mar) + 114 (June)
                                                                                                                                  complaints,
                                                                                                                                  appeal report,
                                                                                                                                  general appeals
                                                                                                                                                                   Not all information
                                                                                                                                                                     could be checked to
                                                                                                                                                                     supporting
                                                                                                                                                                                           Agreed


                                              Building : 157                                =693                                                                     documents
                                                                                             Building plans :
                                                                                            87(Sept)+44(Dec)+91(
                                                                                            Mar)+Info not provided
                                                                                            (June)
                                                                                            = 222
                                                                                            Total :
                                                                                            226(Sept)+306(Dec)=5
                                                                                            32+269(Mar) +114
                                                                                            (June)
                                                                                            =915
                                              2.1.3 No. of appeals All objections dealt     2.1.3 Appeals                         Written            Q

                                                                                                                                                            
                                              lodged against land   with                    Land Use                              complaints,                        Systems are not fully Agreed
                                              use and building plan                         24(Sept)+36(Dec)+11(                  appeal report,                     computerized and
                                              application                                   Mar)+ 11 (June)                       general appeals                    there is no assurance
                                              decisions(previously                          =82                                                                      that all info is
                                              recorded) = 89                                Building Plans :                                                         recorded
                                                                                            15(Sept)+6(Dec)+18(M
                                                                                            ar)+Info not provided
                                                                                            (June)
                                                                                            =39
                                                                                            Total :
                                                                                            39(Sept)+42(Dec)+29(
                                                                                            Mar) +11 (June)
                                                                                            =121
                                                                                                                                  Land Use           Q               No further progress

                                                                                                                                                            
                        2.2 Dept.           2.2.1                 System in place to        2.2.1 Data for Central                Management                         since September 05 Agreed
                        monitoring of                             monitor land use          office only. Work in                  System on site                     review. New system
                        changes in land, or 0 Land use deviation
                                                                  deviations                progress for the rest.                deviation report                   implemented in
                        building use        reports dealt with by
                                            Unit                                                                                  worked on                          Consent Use in
                                            (not previously done)                                                                                                    Central Office



                                                                                                          6
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                    ANNEXURE A
                                     Baseline                       Target at                Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                    30/06/2006                                                     Verification            Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                               (MOV) /                                                 Comment
                                                                                                                                   Responsibility
                                                                           DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                           
                                                                    3.1.1 All applications   3.1.1 Land use                        Stats reports    A
                    3.1 All land use and   3.1.1 32 land use        affecting eThekwini      applications:                                                          Scorecard stats        Agreed
                    building plan          applications affecting   Environmental            131(Sept)+48(Dec)+10                                                   presented to audit but
                    applications within    eThekwini                Services                 (March)+5(June)                                                        no completeness
                    and/or adjacent to     Environmental            Management Plan          Total = 194                                                            check could be
                    (EESMP) are            Services Management                                                                                                      performed.             Work being done, but
                                                                    to be referred for                                                                                                     not all information is
                    circulated to          Plan referred to         assessment by
                    Environmental          Environmental                                                                                                                                   reported.
                                                                    Environmental                                                                                                          Management action
                    Management             Management               Management
                    Department (EMD        Department                                                                                                                                      will be taken
                                                                    Department
                                           Land use : 95
                                           Building plans : 244
                                           Total : 339




                                                                                                                                                           
                    3.2 EMD notified of                                                      South:6(Sept)+6(Dec)                  Reports          A
                    all Environmental   3.2. Not previously         3.2. Notify              + 4 (June) =16                                                         Formal system to be    Agreed.
                    Impact              done.                       Environmental            O/West:5(Sept)+9(Dec                                                   put in place.
                    Assessment’s dealt                              Management               )+9(Mar) + 11 (June)                                                   Applications
                                        Started with 4              Department of all                                                                               received, were
                    with by regional                                                         =34
                    offices within                                  Environmental            Central:10(Sept)+2(De                                                  reviewed
                    eThekwini                                       Impact                   c)+1(Mar) +0 (June)
                                                                    Assessment’s dealt       =13
                                                                    with on quarterly        North:9(Sept)+0(Dec) +
                                                                    basis                    0 (June) =10
                                                                                             I/West:7(Sept)+7(Dec)
                                                                                             +3(Mar) + 0 (June) =17
                                                                                             Total:
                                                                                             37(Sept)+24(Dec)
                                                                                             =61+14 + 15 (June)
                                                                                             =90


                                                                                                                                                           
                                                                                             4.1.1.2 Building Plans                Reports          A
                    4.1 Level of citizen   4.1.1 No. of building    4.1.1                    In all areas:                                                          A manual system has Agreed
                    use of formal          plans submitted:         5% increase in           4197(Sept)+3780(Dec)                                                   been put in place to
                    development            In former Townships:     annual no. of            +3788                                                                  record data.
                    management             1603                     building plans           (Mar)+3895(June)                                                       However at this point
                    system                 In other areas:          submitted                =15660                                                                 in time there is no
                                           17 626                                            In former Townships:                                                   assurance that all
                                                                                             325(Sept)+Info not                                                     data is recorded.
                                                                                             completed(Dec)+313(                                                    Scorecard stats were
                                                                                             Mar)+309(June)                                                         checked to
                                                                                             =947                                                                   supporting
                                                                                                                                                                    documentation
                                                                                                                                                                    Certain information
                                                                                                                                                                    could not be verified.




                                                                                                          7
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                            ANNEXURE A
                                     Baseline                Target at              Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005             30/06/2006                                                   Verification            Status   Audit Comment            Management
  Area (KPA)       Indicators (KPIs)                                                                                      (MOV) /                                                   Comment
                                                                                                                          Responsibility
                                                                   DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                  
                                     4.1.2 No. of land use   4.1.2 5% increase in   4.1.2.1 Land Use                      Departmental                                              Agreed
                                     applications            annual no. of land     In former townships:                  records                        A manual system has
                                     submitted:              use applications       Consent use: 26+1+1                                                 been put in place to
                                     4.1.2.1 In former       submitted              Rezoning: 7+0+0                                                      record data.
                                     townships:                                     Subdivision: 25+1+0                                                  However at this point
                                     0 (not previously                              Total : 58+2+1                                                       in time there is no
                                     done)                                          =61                                                                  assurance that all
                                                                                    4.1.2.2 In other areas:                                              data is recorded.
                                     4.1.2.2 In other                               Consent use:
                                                                                                                                                           Scorecard stats were
                                     areas:                                         84+100+132
                                                                                                                                                           checked to
                                     Consent use: 635                               Rezoning: 18+19+28
                                                                                                                                                           supporting
                                     Rezoning: 58                                   Subdivision:
                                                                                                                                                           documentation
                                     Subdivision: 120                               106+131+65
                                                                                                                                                           Certain information
                                     Total : 813                                    Total : 208+250+225
                                                                                                                                                           could not be verified.
                                                                                    =683

                                                                                    = 17351




                                                                                                  8
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                            ANNEXURE A
                                     Baseline                   Target at             Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                30/06/2006                                                  Verification            Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                                        (MOV) /                                               Comment
                                                                                                                            Responsibility
                                                                       DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                    
                                        4.2.1 Minor building                          4.2.1.1 Building Plans                Reports          Q                                    Agreed.
                    4.2 No. of land use works (MBW)             4.2.1 Computer        Approvals                                                              No information to
                    and building plan                           system to be put in   Total approved :                                                       check for Land Use
                                        without circulation :                                                                                                Management for
                    applications        Target - 1 week         place to monitor      3004(Sept)+2924(Dec)
                    approved within                             approvals within      +2705(Mar)       +2819                                                 June quarter.
                                        Actual - 2 weeks
                    specified timelines 10% of target           timeframes            (June)=11452
                                                                                      Approved within former
                                        achieved
                                                                                      t/ships : 157(Sep)+Info
                                        MBW with
                                                                                      not     completed(Dec)
                                        circulation:                                  +144(Mar)
                                        Target - 2 weeks                              +141(June)=442
                                        Actual – 5 to 8
                                        weeks                                         4.2.1.2 Building Plans
                                        10% of target                                 Timelines
                                        achieved                                      Minor building works
                                                                                      without circulation
                                        Dwelling without                              Target - 4 weeks
                                        circulation :                                 Actual-8
                                        Target – 3 weeks                              weeks(Sep)+this ¼ not
                                        Actual – 5 to 8                               measured(Dec) +this ¼
                                        weeks                                         not measured(June)
                                        30% of target                                 10%of target
                                                                                      achieved(Sept)
                                        achieved
                                                                                      Dwelling without circ :
                                        Dwelling with                                 Target – 6 weeks
                                        circulation :                                 Actual–12
                                        Target – 5 weeks                              weeks(Sept)+this ¼
                                        Actual – 5 to 8                               not measured(Dec)
                                        weeks                                         +this ¼ not
                                        40% of target                                 measured(June)
                                        achieved                                      30%of target
                                                                                      achieved(Sept)
                                        Industrial/Commerci                           Minor Building Works /
                                        al:                                           Dwelling with
                                        Target – 7 weeks                              circulation:
                                        Actual – 7 to 10                              Target - 10 weeks
                                        weeks                                         Actual–16 weeks+this
                                        40% of target                                 ¼ not measured(Dec)
                                        achieved                                      + this ¼ not
                                                                                      measured(June)
                                                                                      10%of target
                                                                                      achieved(Sept)
                                                                                      Industrial/Commercial:
                                                                                      Target – 12 weeks
                                                                                      Actual–20
                                                                                      weeks(Sep)+this ¼ not
                                                                                      measured(Dec) +this ¼
                                                                                      not measured(June)
                                                                                      40%of target
                                                                                      achieved(Sept)


                                                                                                    9
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                            ANNEXURE A
                                     Baseline                 Target at              Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005              30/06/2006                                                   Verification            Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                       (MOV) /                                                 Comment
                                                                                                                           Responsibility
                                                                     DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                   
                                       4.2.2 Land use                                4.2.2.1 Land Use                      Reports          Q                                      Agreed
                                       applications: 0 not                           Approvals                                                              Very limited manual
                                       available                                                                                                            information
                                                                                     Total approved :
                                                                                     Info              not
                                                                                     completed(Sept)+15(D
                                                                                     ec)+Info          not
                                                                                     provided(June)
                                                                                     =     15    (info not
                                                                                     complete)

                                                                                     Approved within former
                                                                                     t/ships:
                                                                                     Info not completed
                                                                                     (Sep)+Info          not
                                                                                     completed(Dec) + Info
                                                                                     not provided (June)
                                                                                     = info not complete

                                                                                     4.2.2.2 Land Use
                                                                                     Timelines
                                                                                     Info not completed
                                                                                     (Sep)+Info          not
                                                                                     completed(Dec) + Info
                                                                                     not provided (June)
                                                                                     = info not complete




                                                                                                                                                   
                                                                                     5.1.1.1.                              Reports          Q
                    5.1 Land use and   5.1.1 0 complaints     5.1.1 System to be     Land use :                                                             Departmental records   Agreed
                    building control   received requiring     put in place to        31(Sept)+38(Dec)+36(                                                   reviewed.
                    enforcement        enforcement action,    account for all land                                                                          Completeness of        Computer system not
                                                                                     Mar) + 18(June)
                    notices sent and   and resolved without   use deviation - done                                                                          information a          in place however
                                                                                     =123
                    resolved           prosecution                                                                                                          concern.               examples of manually
                                       Land use : 11          Land use : 12                                                                                                        updated records
                                                                                     5.1.1.2 Building
                                       Building : 1354                                                                                                                             detailing appeals &
                                                              Building: -            Control:
                                                                                                                                                                                   enforcements
                                                                                     1391(Sept)+1809(Dec)
                                                                                                                                                                                   presented to audit
                                                                                     +1070(Mar)+1080(Jun
                                                                                     e)
                                                                                     =5473
                                                                                     Overall total =
                                                                                     1422(Sept)+1847(Dec)
                                                                                     +1106(Mar) +
                                                                                     1098(June)
                                                                                     =5473




                                                                                                  10
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                              ANNEXURE A
                                     Baseline                   Target at             Position at 30/06/2006 5 Yr Targets   Means of          Freq
  Key Performance  Key Performance at 30/06/2005                30/06/2006                                                  Verification             Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                        (MOV) /                                                  Comment
                                                                                                                            Responsibility
                                                                       DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                     
                                        0 actions initiated by                        5.2.1 Land use :                      Computer System
                    5.2 Enforcement     Dept.                  Land use = 48          32(Sept)+24(Dec)+42(                  not in place –                    Departmental records   Agreed
                    notices sent and                           Building - no target   Mar) + 16(June)                       Manual system                     reviewed.
                    prosecuted                                                                                                                                Completeness and       Computer system not
                                        Land use : 36                                 =114                                  used.
                                                                                                                                                              accuracy of            in place however
                                        Building : 59                                 5.2.2 Building :
                                                                                                                                                              information a          examples of manually
                                                                                      60(Sept)+119(Dec)+45
                                                                                                                                                              concern.               updated records
                                                                                      (Mar)+129(June)
                                                                                                                                                                                     detailing appeals &
                                                                                      =353
                                                                                                                                                                                     enforcements
                                                                                      Overall total
                                                                                                                                                                                     presented to audit
                                                                                      =92(Sept)+143(Dec)+8
                                                                                      7(March)+145(June)
                                                                                      =467


                                                                                                                                                     
                                         6.1.1                                                                              Reports           A
                    6.1 Development      0 seminars presented 6.1.1 - 6.1.2         Information not                                                           No information         Agreed
                    aware council staff,                                            provided                                                                  submitted to audit
                    councillors                               100 staff attended at
                                                              least 2 courses and
                                         6.1.2                seminars per
                                         0 training courses   annum
                                         presented
                                         27 staff attended    6.1.1 - 61.2 All
                                                              SD&CE cluster
                                                              councillors [60]
                                                              attended at least 1
                                                              training session per
                                                              annum
                    6.2 Development      Developers / public                          Workshops held                        Reports           A

                                                                                                                                                     
                    aware public, direct workshops held until   6.2.1 Additional 2    =2                                                                      Target achieved        Agreed
                    customers &          June 2005 = 5          developers / public
                    community leaders                           workshops per
                                                                annum
                                        Establishment of a                            Database for Central
                                        Unicity-wide database 6.2.2 Maintain,         Established

                                                                                                                                                     
                                                              update and use                                                                                  Data base for Central Agreed
                                        of direct external                                                                                                    only
                                        customers             database to
                                                              communicate with
                                                              clients annually




                                                                                                   11
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                  ANNEXURE A
                                     Baseline                      Target at               Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                   30/06/2006                                                    Verification            Status   Audit Comment           Management
  Area (KPA)       Indicators (KPIs)                                                                                             (MOV) /                                                  Comment
                                                                                                                                 Responsibility
                                                                          DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                         
                    7.1.Institutional     7.1.                     7.1.External and        7.1                                   Forums and       A                                       Agreed.
                    mechanisms for        Internal Biodiversity    internal multilateral   * Internal Biodiversity               Meetings                         Progress reviewed:
                    engaging key          Forum established        environmental           Forum meeting
                                                                                                                                                                  Evidence presented
                    stakeholders in all   and meeting regularly.   forums established      regularly – latest
                                                                                                                                                                  to confirm internal &
                    EMS related                                    and meeting             meeting 7 February
                                                                                                                                                                  external Biodiversity
                    projects              Internal Energy          regularly.(Annual       2006
                                                                                                                                                                  Forum meetings took
                                          Working Group            target)                 * External Biodiversity
                                                                                                                                                                  place.
                                          established.                                     Forum meetings took
                                                                                           place on 13/10/2005 &                                                  DH(Env) & DH(PLC)
                                                                                           26/01/2006                                                             regular meetings
                                                                                           * External Biodiversity
                                                                                           Forum: Energy                                                          DAEA:           EMD
                                                                                           Working Sub Group                                                      Meetings
                                                                                           established and
                                                                                           convened 24/11/05                                                      Evidence of ongoing
                                                                                           * Regular report back                                                  meetings with PLC
                                                                                           to Energy Working
                                                                                           Groups (internal and
                                                                                           external) re: progress
                                                                                           of State of Energy
                                                                                           Report e-mails
                                                                                           23/02/06 and 14/03/06
                                                                                           * Regular meetings
                                                                                           held with Deputy Head:
                                                                                           Parks, Leisure and
                                                                                           Cemeteries.
                                                                                           * Regular coordination
                                                                                           meetings with
                                                                                           Department of
                                                                                           Agriculture and
                                                                                           Environmental Affairs
                                                                                           * Ongoing interactions
                                                                                           with ABMs around
                                                                                           relevant environmental
                                                                                           issues/projects




                                                                                                        12
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                           ANNEXURE A
                                     Baseline                 Target at             Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005              30/06/2006                                                  Verification            Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                                      (MOV) /                                               Comment
                                                                                                                          Responsibility
                                                                     DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                  
                    7.2. Develop and   7.2.                   7.2 Two interns to be 7.2.                                  Minutes          A
                    implement an       3 interns trained in   trained. (annual      * CSIR appointed to                                                    Env Man Capacity     Agreed.
                    Environmental      2004/2005              target) for 2005/06. conduct 2005/06                                                         Dev program reports
                                                                                                                                                           presented.           New Approach to
                    Internship                                                      internship
                                                                                                                                                                                internship in 2006/07
                    Programme                                                       * Two interns selected
                                                                                                                                                           Phase 2 Jan-April 06 to be discussed
                                                                                    to take up positions on
                                                                                    1/11/2005.
                                                                                    * Training of two
                                                                                    interns completed but
                                                                                    unable to secure
                                                                                    services as candidates
                                                                                    could only be offered
                                                                                    posts in development
                                                                                    assessment – not
                                                                                    suitable for more
                                                                                    specialist biodiversity
                                                                                    function, which was
                                                                                    their preference.
                                                                                    * Internship to be
                                                                                    suspended in current
                                                                                    form and negotiations
                                                                                    to be undertaken with
                                                                                    the University of
                                                                                    KwaZulu-Natal re: a
                                                                                    new approach to
                                                                                    internship in 2006/07.




                                                                                                  13
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                  ANNEXURE A
                                     Baseline                       Target at            Position at 30/06/2006 5 Yr Targets   Means of           Freq
  Key Performance  Key Performance at 30/06/2005                    30/06/2006                                                 Verification              Status   Audit Comment           Management
  Area (KPA)       Indicators (KPIs)                                                                                           (MOV) /                                                    Comment
                                                                                                                               Responsibility
                                                                          DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                         
                    7.3. a                7.3. Six presentations/   7.3. Six             Presentation to Wildlife              Attendance          A
                    Environmentally       workshops presented       presentations        and Environment                       Registers, copies                  Evidence     of   six
                    aware council staff,                            presented. (Annual   Society of South Africa               of slides, proposal                presentations, plans
                    councillors, public &                           target)              – Durban Branch AGM                   document                           and        workshops
                    community leaders                                                    (9/7/05)                                                                 presented         as
                                                                                                                                                                  evidence.
                                                                                         * Presentation to Urban
                                                                                         Nature workshop in
                                                                                         Cape Town (14 &
                                                                                         15/09/05)
                                                                                         * Presentation at
                                                                                         Umgeni Water Climate
                                                                                         Change Workshop
                                                                                         (16/09/05)
                                                                                         * Presentation at 11th
                                                                                         EADI (European
                                                                                         Association of
                                                                                         Development Research
                                                                                         and Training Institutes)
                                                                                         General Conference
                                                                                         (23/09/05)
                                                                                         * Presentation to
                                                                                         Durban Institute of
                                                                                         Technology, Dept of
                                                                                         Horticulture students
                                                                                         (24/09/05)
                                                                                         * Participated at
                                                                                         Hillandale
                                                                                         Conservancy Invasive
                                                                                         Alien Plants Open Day
                                                                                         (8/10/05)
                                                                                         * Brown Bag
                                                                                         Presentation on
                                                                                         “Climatic Futures”
                                                                                         Project 10/10/2005
                                                                                         *Presentation        to
                                                                                         Economic
                                                                                         Development        and
                                                                                         Planning     Committee
                                                                                         10/11/2005
                                                                                         * Presentation at
                                                                                         Fourth Municipal
                                                                                         Leaders Summit on
                                                                                         Climate Change
                                                                                         6/12/2005
                                                                                         * Climate Change
                                                                                         presentation to
                                                                                         National Biology
                                                                                         Teachers Conference
                                                                                         10/02/2006.



                                                                                                       14
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                      ANNEXURE A
                                     Baseline               Target at           Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005            30/06/2006                                                Verification            Status   Audit Comment       Management
  Area (KPA)       Indicators (KPIs)                                                                                  (MOV) /                                              Comment
                                                                                                                      Responsibility
                                                                  DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                              
                                     7.3.b Material                                                                   Courses
                                     prepared for ECO       7.3. One training   7.3                                   developed                        Course held in       Agreed
                                                            course presented                                                           A               October, target then
                                     (Environmental                             * Environmental
                                     Control                (Annual target).                                                                           achieved
                                                                                Control Officer (ECO)
                                     Officer)/Contractors                       training courses
                                     course                                     presented 21/7/05 and
                                                                                28/07/05.*
                                                                                International CIFAL
                                                                                (French course)
                                                                                training presented 24 –
                                                                                28/10/05




                                                                                             15
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                        ANNEXURE A
                                     Baseline              Target at             Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005           30/06/2006                                                  Verification            Status   Audit Comment         Management
  Area (KPA)       Indicators (KPIs)                                                                                   (MOV) /                                                Comment
                                                                                                                       Responsibility
                                                                  DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                               
                                     7.3.c. All                                  7.3.                                  Presentations    A
                                     Environmental         7.3. All                                                    Held                             Listed evidence.      Agreed
                                                           Environmental         * Article written with the                                             Vidoeo’s, CD’s,
                                     Management System                           Coastal Projects
                                     (EMS)projects         Management                                                                                   Articles etc
                                                           System related        Executive for the
                                     (2004/2005) with                                                                                                   presented to proof
                                                           projects include an   African Wildlife
                                     outreach component.                         magazine. This was                                                     that All Env.Man.
                                                           environmental                                                                                System related
                                                           outreach and          published in Vol. 59
                                                                                 No. 3                                                                  projects include an
                                                           capacity building
                                                                                                                                                        environmental
                                                           component.
                                                                                                                                                        outreach and
                                                                                 * Energy Audit Training                                                capacity building
                                                           (Annual target)
                                                                                 for city officials 23-                                                 component.
                                                                                 25/08/05.

                                                                                 * Climatic Futures
                                                                                 DVD/CD/Video
                                                                                 produced.
                                                                                 * Amakhosi Ethekwini
                                                                                 Environmental
                                                                                 Services Management
                                                                                 Plan Workshops
                                                                                 5/10/2005 and
                                                                                 14/10/2005
                                                                                 Climatic Futures Public
                                                                                 Panel          Discussion
                                                                                 12/10/2005
                                                                                 * Article written for
                                                                                 Metro Ezasegagasini
                                                                                 on COP11/MOP1
                                                                                 27/01/2006.
                                                                                 * 6000 Information
                                                                                 letters sent to all
                                                                                 landowners affected by
                                                                                 the eThekwini
                                                                                 Environmental
                                                                                 Services Management
                                                                                 Plan June 2006.
                                                                                 * Pilot Building Energy
                                                                                 Efficiency awareness
                                                                                 programme at City
                                                                                 Engineers is ongoing
                                                                                 (see evidence at 9.3.a).




                                                                                                16
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                ANNEXURE A
                                     Baseline                       Target at             Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                    30/06/2006                                                  Verification            Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                                            (MOV) /                                               Comment
                                                                                                                                Responsibility
                                                                           DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                        
                    8.1 Establish a        8.1. System              8.1. Establish and    8.1. System in place                  Database info and A                                   Agreed. System will
                    tracking and           established              maintain trial system and enhanced as                       unit records                     Trail system
                                                                                                                                                                                      be enhanced in the
                    database system of                              (annual target).      needed                                                                 established and
                                                                                                                                                                                      new year.
                    all applications                                                                                                                             targets set.
                    received by
                    Environmental
                    Management
                    Department


                                                                                                                                                        
                    8.2 Timeous            8.2.                                                                                 Means of        A                Data sets revealed   Agreed
                    response to            Average times            Comment on:           8.2                                   verification:                    that targets were
                    applications and       achieved (July04 –                                                                   Correspondence/                  achieved
                    queries received.      June05)                                                                              attendance
                                           * Building plans – 8.1   Building plans within Building Plans : 11                   records,
                                           Days                     2 weeks               Days                                  presentations
                                           * Planning            Planning              Planning : 17 Days
                                           applications – 17     applications within 3
                                           Days                  weeks
                                                                                       EIA (Environmental
                                           * EIAs (Environmental EIA’s (Environmental
                                                                                       Impact Assessment):
                                           Impact Assessment) – Impact Assessment)
                                                                 within 4 weeks        23 Days
                                           18.6 Days
                                                                    Queries within 14     Queries: 14 Days
                                           *Queries – 8.4 Days
                                                                    days.
                                                                    (Annual targets)



                                                                                                                                                        
                                           8.3 Zero                 All 2005/2006         Held series of work                   Planning          A              Progress Reviewed Agreed
                    8.3 Establish a                                 CAPMON (Capital       sessions with each line               application/Rezon                Correspondence/atte
                    system to review                                Budget) projects      function department in                ing data                         ndance records
                    CAPMON (Capital                                 reviewed for          order to assess their                                                  3day workshop with
                    Budget) projects for                            Environmental         capital projects for                                                   Capital line functions
                    Environmental                                   Impact Assessment     2005/06 budget in
                    Impact Assessment                               implications          terms of legal
                    implications                                                          requirements 3-5
                                                                                          August 2005. Ongoing
                                                                                          monthly monitoring of
                                                                                          approval process with
                                                                                          Department of
                                                                                          Agriculture and
                                                                                          Environmental Affairs.




                                                                                                        17
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                            ANNEXURE A
                                     Baseline               Target at               Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005            30/06/2006                                                    Verification            Status   Audit Comment       Management
  Area (KPA)       Indicators (KPIs)                                                                                      (MOV) /                                              Comment
                                                                                                                          Responsibility
                                                                   DEVELOPMENT PLANNING AND MANAGEMENT
                    9.1. Revision and   9.1a. Ethekwini     9.1.a. Ethekwini                                              Reports Available 5 year NA      EMEP revised        Agreed
                    implementation of   Municipality        Municipality            9.1.a                                 on the Internet   target         (5year)
                    the eThekwini       Environmental       Environmental           * N/A. Amended                                                         Amended policy
                    Municipality        Management Policy   Management Policy       2004/05. Next revision                                                 submitted
                    Environmental       amended             to be revised every 5   due 2009/10.                                                           Evidence of
                    Management Policy                       years. (5 Year                                                                                 presentation on
                    (EMEMP)                                 target)                 * Amended Ethekwini                                                    policy to various
                                                                                    Municipality                                                           committees.
                                                                                    Environmental
                                                                                    Management Policy
                                                                                    (EMEMP) submitted to
                                                                                    Policy Committee
                                                                                    (STRATMAN)
                                                                                    12/12/2005
                                                                                    *Presentation made to
                                                                                    Stratman Exco
                                                                                    06/02/06 on amended
                                                                                    eThekwini Municipality
                                                                                    Environmental
                                                                                    Management Policy.
                                                                                    Agreement to develop
                                                                                    pop doc in 2006/2007.
                                                                                    Amended policy to be
                                                                                    referred to the planning
                                                                                    committee and then
                                                                                    submitted to the
                                                                                    Executive Committee




                                                                                                  18
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                            ANNEXURE A
                                     Baseline               Target at              Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005            30/06/2006                                                   Verification              Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                     (MOV) /                                                   Comment
                                                                                                                         Responsibility
                                                                   DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                   
                                       9.1.b. Background    9.1.b. Development                                           Reports          5 year                                   Agreed. Progress
                                       report for Energy    of sectoral            9.1.b                                                  target            River health           reports prepared,
                                       Strategy prepared    environmental policy                                                                            Monitoring report.     meetings held etc
                                                                                   * Proposal for State of
                                                            based on eThekwini                                                                              State of Energy
                                                                                   Rivers Report and
                                                            Municipality                                                                                    report
                                                                                   River Health Monitoring
                                                            Environmental
                                                                                   prepared 09/2005
                                                            Management Policy
                                                            (Annual target).       * Consultant appointed
                                                                                   to undertake River
                                                                                   Health Monitoring
                                                                                   20/10/2005

                                                                                   * Proposal for State of
                                                                                   Energy Report
                                                                                   prepared 2/11/2005

                                                                                   * Consultant appointed
                                                                                   to prepare State of
                                                                                   Energy Report
                                                                                   16/11/2005

                                                                                   *River Health
                                                                                   Monitoring proceeding
                                                                                   see progress reports,
                                                                                   meetings and timeline
                                                                                   27/01/06, 22/03/06,
                                                                                   31/03/06

                                                                                   *State of Energy
                                                                                   Report proceeding see
                                                                                   progress meeting
                                                                                   10/03/06
                                                                                   * State of Energy
                                                                                   Report complete
                    9.2. Production of a 9. 2a.             9.2.a. Updated SOE                                           Reports          5 year NA - 5 yr
                    State of             * 2003/2004 SOE    report produced    9.2.a. N/A . Next report                                   target target    SOE Indicators –        Agreed
                    Environment (SOE) Report completed      every 5 years.     is 2008/09 to be                                                            Meetings & e-mails
                    Report                                                     produced in 2009/10
                                                                               financial year.                                                              Best Practice report
                                                                                                                                                            completed




                                                                                                                                                   
                                       9.2b.                9.2.b. Annual                                                                 5 year
                                       2004/2005 Best       Headline Indicator     9.2.b                                                  target            Headline Indicators
                                       Practice Portfolio   and Best Practice                                                                               Report (2004/05)
                                                                                                                                                                    A              Agreed
                                                                                   * Sectoral meetings                                                      complete
                                                            reports (Annual        held for Headline
                                                            target)                Indicator Report.                                                        Best Practice
                                                                                                                                                            Directory (2005/06)
                                                                                   * Sectors contacted to                                                   complete
                                                                                   submit data for
                                                                                   Headline Indicator
                                                                                   report 05/12/12
                                                                                   * Best Practice
                                                                                   Portfolio completed
                                                                                                 19
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                ANNEXURE A
                                     Baseline                  Target at              Position at 30/06/2006 5 Yr Targets   Means of          Freq
  Key Performance  Key Performance at 30/06/2005               30/06/2006                                                   Verification               Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                                        (MOV) /                                                  Comment
                                                                                                                            Responsibility
                                                                      DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                       
                    9.3. Development    9.3. a & b Municipal   9.3.a.                                                       Reports           5 year
                    of a Climate        Greenhouse Gas         Implementation of 1    9.3.a. Roll out of                                      target            Implemented 1
                    Protection          Emissions              climate protection     Buildings Energy                                                          climate protection
                                                                                                                                                                        B            Agreed
                    Programme           Inventory(2003/2004)   measure based on       Efficiency Programme                                                      measure based on
                                                               Green House Gas        audits completed                                                          Green House Gas
                                                               Inventory (Annual                                                                                Inventory
                                                                                      *Final Buildings Energy
                                                               target)                Efficiency Roll-Out
                                                               9.3.b Revision of      Programme document
                                                               Green House Gas        completed                                                                 Only end of 2007
                                                               inventory every 3
                                                               years                  *Buildings Energy
                                                                                      Efficiency Awareness
                                                                                      Campaign City
                                                                                      Engineers initiated
                                                                                      22/02/06 completion
                                                                                      due 30/09/06

                                                                                      9.3.b N/A. Next
                                                                                      inventory due 2006/07


                                                                                                                                                       
                                        9.3c Climate Futures   9.3 c Development                                            Report and Unit   A                 Although a five year Agreed
                                        Report: Phase 1        of a climate           9.3c                                  Records on file                     plan. Climatic Futures
                                                               Protection Action      *Clean Development                                                        Phase 2 draft has
                                                               Plan (5 year target)   Mechanism(C D M)                                                          been completed
                                                                                      Scoping Study
                                                                                      completed
                                                                                      * CSIR appointed to
                                                                                      undertake Phase 2 of
                                                                                      the “Climatic Futures”
                                                                                      Project.
                                                                                      * Sectoral meetings
                                                                                      held for Climatic
                                                                                      Futures – Phase 2” and
                                                                                      interviews transcribed.
                                                                                      * Climatic Futures
                                                                                      Phase 2 – draft
                                                                                      Headline Climate
                                                                                      Change Adaptation
                                                                                      Strategy completed.


                                                                                                                                                       
                    10.1 Area of land in 10.1. Spent R2 mil    10.1. 100% of                                                GIS               A
                    Ethekwini            2004/2005             allocated budget       10.1. Regular bilateral                                                   100% Acquisition     Agreed
                    Environmental                              committed.             meeting initiated with                                                    budget committed.
                    Services                                   (Annual target)        Real Estate. First
                    Management Plan                                                   meeting took place on
                    (EESMP) footprint                                                 6 /12/2005.
                    acquired by Council                                               Erf 197 Crestview and
                                                                                      Erf 223 Forest Hills
                                                                                      acquired. 100% of
                                                                                      allocated budget
                                                                                      committed.




                                                                                                    20
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                 ANNEXURE A
                                     Baseline                   Target at               Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                30/06/2006                                                    Verification              Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                                          (MOV) /                                                 Comment
                                                                                                                              Responsibility
                                                                       DEVELOPMENT PLANNING AND MANAGEMENT

                                                                                                                                                        
                    10.2 Area of land    10.2. Requested 73     10.2. Appropriate       10.2.                                 GIS              A
                    in EESMP footprint   ha to be designated    tools applied to          Total of 43.9 ha of                                                    GIS Officer resigned.
                    secured by Council   as conservation        100% of relevant        land secured by means                                                               outstanding Agreed
                                                                                                                                                                 Info still C
                    using means other    servitudes. This       applications in order   of a conservation
                    than acquisitions    represents 100% of     to secure               servitude iby end of the
                                         the 61 relevant        environmentally         second quarter.
                                         applicants reviewed.   sensitive land          No additional GIS
                                                                (Annual target)         capture has taken
                                                                                        place in the 3rd and 4th
                                                                                        quarters due to the
                                                                                        resignation of the GIS
                                                                                        Officer – no new data
                                                                                        is thus available.
                                                                                        Interviews were held
                                                                                        and new GIS officer
                                                                                        appointed. Will begin
                                                                                        work on 3 July 2006
                                                                                        Note: reporting
                                                                                        metric has changed
                                                                                        i.e. from “what was
                                                                                        requested” to “what
                                                                                        has been agreed to”.



                                                                                                                                                        
                    10.3 Loss of         10.3. Work began,      10.3. Tracking of all   10.3. Annual review                   GIS              5 year
                    land/water area in   Reporting systems      losses due to           was not possible as no                                 target            Annual reviews not No GIS officer was
                    EESM to              developed.             development             GIS officer was                                                          done               available to do this
                    development                                 applications (Annual    available to do this
                    applications                                target).                work – any edits made
                                                                                        during the 2005/06
                                                                                        year will be reported on
                                                                                        in 2006/07 together
                                                                                        with any changes from
                                                                                        2006/07.




                                                                                                      21
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                    ANNEXURE A
                                     Baseline                     Target at              Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005                  30/06/2006                                                   Verification              Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                                           (MOV) /                                                 Comment
                                                                                                                               Responsibility
                                                                         DEVELOPMENT PLANNING AND MANAGEMENT
                    10.4 Incorporation   10.4. IDP Spatial        10.4. Ethekwini                                              GIS              5 year N/A
                    of EESMP into all    Development              Environmental          10.4. . The draft South                                target (5yr)      Progress:            Agreed.
                    new development      Framework; North and     Services               Spatial Development
                                                                                         Plan has been                                                   target   Reviewed
                    plans/ relevant      Outer West Spatial       Management Plan
                    policies             Development Plans;       incorporated in all    reviewed and                                                             correspondence on;
                                         proposed Rural           City development       comments made on the
                                         Agricultural Policy;     plans and relevant     need to include the                                                      South plan
                                         Integrated Transport     policies produced      eThekwini
                                         plan; Giba Precinct      during the 5 year      Environmental                                                            Giba Gearge
                                         Planning project;        period (5 year         Services Management                                                      Precinct plan
                                         South Basin SDF          target).               Plan in the base plan.
                                         included the Ethekwini
                                                                                         Giba precinct plan is
                                         Environmental
                                                                                         under preparation.
                                         Services Management
                                                                                         eThekwini
                                         Plan.
                                                                                         Environmental
                                                                                         Services Management
                                                                                         Plan has been refined
                                                                                         and has been
                                                                                         incorporated in this
                                                                                         draft spatial plan.

                                                                                         Specialist Biodiversity
                                                                                         Assessment was done
                                                                                         for the Harrison Flats,
                                                                                         Cato Ridge Precinct
                                                                                         plan currently being
                                                                                         prepared.



                                                                                                                                                         
                    10.5 Alignment of 10.5. Adequate              10.5. Ethekwini        10.5. Baseline status                 GIS              5 year
                    EESMP worth        alignment                  Environmental          unchanged                                              target            Frequency of         Agreed
                    provincial         (2003/2004)                Services                                                                                        measure 5 yearly
                    biodiversity                                  Management Plan
                    conservation plans                            effectively responds
                                                                  to future changes in
                                                                  provincial
                                                                  conservation
                                                                  planning within the
                                                                  EMA (5 year target)


                                                                                                                                                         
                    10.6 Development     Zero                     Development of one     10.6 . Environmental
                    of targeted                                   tool/action. (annual   servitude document                                                       Production of one
                    implementation                                target)                produced for internal                                                             document.
                                                                                                                                                                  security D           Agreed
                    tools/action                                                         use and for                                                              Also increased
                                                                                         developers/landowners                                                    compliance
                                                                                         . Workshop with senior                                                   monitoring and
                                                                                         town planners and new                                                    enforcement
                                                                                         conditions of
                                                                                         establishment adopted
                                                                                         by town planning staff.




                                                                                                       22
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                                   ANNEXURE A
                                     Baseline                              Target at               Position at 30/06/2006 5 Yr Targets         Means of            Freq
  Key Performance  Key Performance at 30/06/2005                           30/06/2006                                                          Verification               Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                                           (MOV) /                                                    Comment
                                                                                                                                               Responsibility
                                                                                                   ECONOMIC DEVELOPMENT
                                                                                                   Head identified                             Pre-Feasibility                     Seven sectors were     Agreed.

                                                                                                                                                                          
  UNIT OUTPUTS               Improvement on       Nil                     Identify 7 priority      following 7 sectors for   10% increase in   Report for IT                       identified for
                                                                                                                                                                   A
                             sector information, (20 preliminary          sectors for              interventions:-           budget            Park; MS Hagan                      interventions and
  Strategic and              analysis and         sectors to select from) intervention             ICT and BPO               dedicated to      (Draft July 2005,                   KPI’s 2 to 6 outline
  proactive economic         support for areas of                                                  Automotive                support           relating to ICT                     the departments
  development service        intervention.                                                         Film                      economic          sector).                            focus.
  to facilitate investment                                                                         Biotechnology             development
  decisions in the city.                                                                           Manufacturing (incl.                        Draft Economic
                                                                                                   RETs, and Textiles &                        Strategy-
                                                                                                   Clothing)                                   Presented to all
                                                                                                   Logistics                                   Council Clusters
                                                                                                   Agri-Business                               and Submitted to
                                                                                                   (internal departmental                      City Manager for
                                                                                                   decision- refer to                          Comment.
                                                                                                   following KPIs)
                                                   No technical data       Annual Targets                                                  Economic and                            Clive Coetzee          Agreed
  UNIT OUTPUTS               Improvement of the system in place in         Preparation and                                                                                         appointed to
                                                                                                                         Sector stability. Business Draft          A
  Growth and                 economic data         2004/05                 distribution of the     -Appointment of Clive                   Report submitted                        undertake Economic
  regeneration of
  sectors to stem job
  loss and promote job
                             collection methods
                             for the municipality.
                                                                           first Economic
                                                                           Review (statistical
                                                                           database.)
                                                                                                   Coetzee. Progress on
                                                                                                   compiling an economic
                                                                                                   database review.
                                                                                                                                           (Dec 05).
                                                                                                                                           Sub component of
                                                                                                                                           Economic review:
                                                                                                                                                                                  review. Feedback on
                                                                                                                                                                                   progress, but task not
                                                                                                                                                                                   complete.
  creation.                                                                                                                                2.11 Durban
                                                                                                   - SAM ICC Arena                         Property Market
                                                                                                   Development (June                       Review (2.10                            Evidence of ongoing
                                                                           Ongoing use of          2005)                                   completed)                              use of Social
                                                                           Social Accounting                                                                                       Accounting Matrix
                                                                           Matrix (SAM),           -SAM Training with                                                              (SAM).
                                                                           economic                Economic Development
                                                                           assessment tool for     candidates.
                                                                           large-scale projects.
                                                                           Eg: ICC, uShaka         -SAM: Durban
                                                                                                   Automotive Cluster
                                                                           2 Surveys p.a           Eastern                                                                         5 Surveys done

                                                                                                   -South Durban Basin
                                                                                                   Economic Development
                                                                                                   Framework Peer
                                                                                                   Review

                                                                                                   - A1 Socio-Economic
                                                                                                   Impact Assessment

                                                                                                   -Brickfield Road
                                                                                                   Business and User
                                                                                                   Survey .

                                                                                                   -DFO Perception Audit
                                                                                                   and Public Relations
                                                                                                   Strategy
                                                                                                   - Textiles
                                                                                                   Manufacturing
                                                                                                   Competitiveness
                                                                                                   Survey.


                                                                                                                23
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                         ANNEXURE A
                                     Baseline                Target at           Position at 30/06/2006 5 Yr Targets     Means of         Freq
  Key Performance  Key Performance at 30/06/2005             30/06/2006                                                  Verification            Status   Audit Comment         Management
  Area (KPA)       Indicators (KPIs)                                                                                     (MOV) /                                                Comment
                                                                                                                         Responsibility
                                                                                 ECONOMIC DEVELOPMENT
                    Improving the                          Annual target:        3.2.1 Appoint Zitholele 1 Partnership   Partnership                      Eight feasibility     Agreed

                                                                                                                                                 
                    management of       MOUs / MOAs signed 5 Pre-feasibility /   Consulting- Feasibility: per annum      agreements-       A              studies completed     Feasibility Study
                    project /           with: -            feasibility studies   Hydroponics Farm.                        KZN on Source                   and Durban            Completed
                    programme           Confederation of   and/or business       Report Completed Sept                   Summary                          Automotive Cluster    DAC 2005-2006
                    implementation      Indian Industry;   plans approved by     2005.                                   Business Plan                    (DAC) business plan   Business Plan done.
                    schedules in        National Ports     council (drafted on   3.2.2Refer to 1.2 IT                    2006-2009.                       approved by Council
                    partnership with    Authority;         quarterly basis- at   Park Pre- Feasibility-                  DRAFT
                    key stakeholders.   Godisa             least one per         .Sept 05                                (submitted as
                                        SmartXchange       quarter)              3.2.3 Appointment for                   evidence of
                                        Siyaya                                   Review and Framework                    progress).
                                                                                 on Renewable Energy                     3.8.1 - Marketing
                                                                                 Technologies                            Plan (submitted
                                                                                 (RETs).Dec Qtr.                         as evidence of
                                                                                 3.2.3.1 Draft                           progress of BP).
                                                                                 Framework for
                                                                                 Renewable Energy
                                                                                 Technologies. Dec Qtr.                                                                         -
                                                                                 3.6 SmartXchange
                                                                                 2006 Business Plan
                                                                                 (Information &
                                                                                 Communications
                                                                                 Technology)
                                                                                 Dec 05.

                                                                                 3.7 KZN Furniture
                                                                                 Industry Business Plan
                                                                                 (Furniture Cluster:
                                                                                 Partnership between
                                                                                 Provincial Govt,
                                                                                 Municipality and
                                                                                 Industry)-March 06.

                                                                                 3.14 LifeLab
                                                                                 Umbogintwini Bio-
                                                                                 Incubator Business
                                                                                 Plan (Biotechnology)
                                                                                 June qtr
                                                                                 3.15 Durban Trade
                                                                                 Point Feasibility Study
                                                                                 and Business Plan
                                                                                 June quarter




                                                                                               24
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                            ANNEXURE A
                                     Baseline      Target at          Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005   30/06/2006                                               Verification            Status   Audit Comment      Management
  Area (KPA)       Indicators (KPIs)                                                                        (MOV) /                                             Comment
                                                                                                            Responsibility
                                                                      ECONOMIC DEVELOPMENT
                                                   Annual target:     3.3. MOA with LifeLab                 MOU/MOA with                     At least 2 new sector
                                                   2 new sector
                                                   partnerships/
                                                   clusters (signed
                                                                      3.4. 1
                                                                      Port/City Interface
                                                                                                            SEDA, Trade
                                                                                                            Point, SACCOM,
                                                                                                            Lib Lab.
                                                                                                                                            partnerships signed Agreed
                                                                                                                                             MOU/MOA’s.

                                                   MOU/MOA) p.a       Zones Conceptual
                                                                      Development
                                                                      Framework Plan
                                                                      (progress of MOU with
                                                                      NPA / Transnet) June
                                                                      05

                                                                      3.5 Agreement of
                                                                      Understanding: Durban
                                                                      Trade Point. (Dec 05)

                                                                      3.9 MOA: KZN Dept
                                                                      Economic
                                                                      Development;
                                                                      eThekwini Municipality
                                                                      and SB Productions
                                                                      (Film Sector).
                                                                      March 06.

                                                                      3.10 MOU: SACCCOM,
                                                                      Calling the Cape;
                                                                      Contacting Gauteng;
                                                                      Coega and
                                                                      KZNonSource (BPO
                                                                      Industry Partnership)-
                                                                      .March 06

                                                                      3.11 Agreement of
                                                                      Undertaking: Textiles
                                                                      Footwear and Clothing-
                                                                      June qtr
                                                                      3.12 MOA: SEDA-June
                                                                      qtr
                                                                      3.13 MOA: TradePoint
                                                                      (Logistics Sector)-June
                                                                      qtr




                                                                                   25
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                         ANNEXURE A
                                     Baseline                Target at                 Position at 30/06/2006 5 Yr Targets        Means of              Freq
  Key Performance  Key Performance at 30/06/2005             30/06/2006                                                           Verification                 Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                              (MOV) /                                                      Comment
                                                                                                                                  Responsibility
                                                                                       ECONOMIC DEVELOPMENT
                    Improvement in      No specific          5 skills development      - Durban Automotive          1 strategic

                                                                                                                                                               
                    skills development, programme in place   projects identified       Cluster (DAC) Skills         partnership                         A               Six skills               Agreed
                    technology transfer                      and initiated (solitary   Development Review.          created per   Consultant                            development projects
                    and capacity                             or partnership) p.a       (Dec 05)                     annum.        preparing a                           identified and initiated
                    building for SMMEs                                                                                            framework for a
                    in the sector.                                                     - Skills Development                       skills
                                                                                       Academy a) Business                        development
                                                                                       Plan b) Pilot Project                      programme – to
                                                                                       (KZNonSource relating to                   align with National
                                                                                       ICT and BPOs) (Dec 05)                     Skills
                                                                                                                                  Development
                                                                                       - EDU Textiles and                         Strategy 2005-
                                                                                       Clothing Skills                            2010 and skills
                                                                                       Interventions (relating to                 development
                                                                                       manufacturing) (Dec 05).                   objectives of
                                                                                                                                  SETAs (proposal
                                                                                       - South African Script                     submitted as
                                                                                       Writers Association                        evidence).
                                                                                       Writing Laboratory and
                                                                                       Skills Development
                                                                                       Centre Proposal and                        Data Collection
                                                                                       Budget (Dec 05)                            Phase 1: List of
                                                                                                                                  Respondents (Dec
                                                                                       - Durban Film Office:                      05).
                                                                                       Durban Film and
                                                                                       Television Industry                        Presentation and
                                                                                       Training Indaba; Feb                       Workshop Phase 2:
                                                                                       2006.                                      ICT Skills Research
                                                                                                                                  (July 2006)
                                                                                       - LifeLab Internship
                                                                                       Programme;
                                                                                       Biotechnology Sector




                                                                                                      26
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                 ANNEXURE A
                                     Baseline      Target at               Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005   30/06/2006                                                    Verification            Status   Audit Comment       Management
  Area (KPA)       Indicators (KPIs)                                                                             (MOV) /                                              Comment
                                                                                                                 Responsibility
                                                                           ECONOMIC DEVELOPMENT
                    Improving market    Nil        5 projects identified    -Furniture SMME                                       A               Evidence reviewed of Agreed
                    access through
                    product
                    development and
                                                   and implemented to
                                                   increase the
                                                   participation of BEEs
                                                                           Incubator (Dec 05)

                                                                           -Furniture BEE Support
                                                                                                                                                 at least 5 projects
                                                                                                                                                  identified and
                                                                                                                                                  implemented to
                    marketing support              and SMMEs p.a           Programme (Dec 05)                                                     support participation
                    for SMMEs in the                                                                                                              of BEE’s and
                    sector.                                                -First Draft of Textiles                                               SMME’s.
                                                                           and Clothing
                                                                           Retrenchee Database
                                                                           (SMME support and
                                                                           development)

                                                                           -National Productivity
                                                                           Contract to assist
                                                                           SMME in Textiles,
                                                                           Footwear and Clothing
                                                                           Industry.

                                                                           -Public Private
                                                                           Processing Facility for
                                                                           6 Indigenous Medicine
                                                                           Farms

                                                                           -Financial Support for
                                                                           the KwaMashu African
                                                                           Documentary Film
                                                                           Festival Workshops.

                                                                           -Tour of eThekwni
                                                                           Izimpande Programme:
                                                                           Medicinal Plant Farms
                                                                           and nurseries; Feb
                                                                           2006 (Agri-Business
                                                                           Sector Event)

                                                                           -SmartCity Workshop
                                                                           Summary; Feb 2006
                                                                           (ICT Event)

                                                                           -LifeLab Stakeholders
                                                                           Forum; March 2006
                                                                           (Biotechnology Event)

                                                                           -Furniture Cluster
                                                                           Website




                                                                                          27
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                  ANNEXURE A
                                     Baseline      Target at               Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005   30/06/2006                                                    Verification            Status   Audit Comment        Management
  Area (KPA)       Indicators (KPIs)                                                                             (MOV) /                                               Comment
                                                                                                                 Responsibility
                                                                       ECONOMIC DEVELOPMENT
                                                   5 information sharing   -SmartXchange                                                          Evidence of nine       Agreed
                                                   campaigns (events,
                                                   newsletters, industry
                                                   websites) p.a
                                                                           Newsletter “Smart
                                                                           News and Views from
                                                                           Durban’s ICT Hub” Vol
                                                                                                                                                 information sharing
                                                                                                                                                  campaigns e.g.
                                                                                                                                                  newsletters, events
                                                                           2 Number 3; March                                                      etc presented to audit
                                                                           2006 (ICT).

                                                                           -Utility Cost Research
                                                                           Report and Workshop
                                                                           (Textiles, Footwear &
                                                                           Clothing).

                                                                           - LifeLab
                                                                           (Biotechnology)
                                                                           Newsletter (September
                                                                           Vol: Issue 3).

                                                                           -Indigenous Medicine
                                                                           Newsletter “Izimpande”
                                                                           Vol 1 Issue1 (relating to
                                                                           Agri-Business) (Dec
                                                                           05)

                                                                           -“Izimpande” Vol. 1
                                                                           Issue 2 (AgriBusiness)

                                                                           -Izimpande (Vol 1,
                                                                           Issue 3; Winter Issue)

                                                                           -SmartXchange (Vol 1,
                                                                           No. 5; May 2006)

                                                                           -KZNonSource (Vol 1,
                                                                           No. 2; June 2006)
                                                                           5.16 Durban Film Office
                                                                           Locations Database




                                                                                         28
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                           ANNEXURE A
                                     Baseline            Target at            Position at 30/06/2006 5 Yr Targets        Means of            Freq
  Key Performance  Key Performance at 30/06/2005         30/06/2006                                                      Verification               Status   Audit Comment      Management
  Area (KPA)       Indicators (KPIs)                                                                                     (MOV) /                                                Comment
                                                                                                                         Responsibility
                                                                              ECONOMIC DEVELOPMENT

                                                                                                                                                    
                    Economic support   Umkomaas Launch   3 Coastal                                    Conclusion of      Coastal
                    and growth in      Site.             Management Plans     6.3.3 Umgababa          retail deal.       Management          A
                    Secondary CBDs,                      (CMP) / Precinct     Coastal Management      Construction for   Plans:                              Three Coastal
                    and the                              Plans and            Plan: Status Quo        Umlazi and         Appointment                         management plans   Agreed
                    improvement and                      Implementation       Analysis (refer to      Kwa Mashu          Letters                             completed
                    promotion of                         Frameworks. p.a      6.3.1) (Dec 05).        commenced
                    Tourism assets.                                           6.3.4 Umgababa                             6.3.1
                                       Ohlanga Coastal                        Coastal Management                         Umgababa CMP
                                       Precinct                               Plan: Consolidated                         (June)
                                                                              Development &
                                                                              Management                                 6.3.2
                                                                              Framework Plan                                Umgababa-
                                                                              COMPLETE                                   Umkomaas CMP
                                                                                                                             (June 05 )
                                                                              6.5 Pinetown CBD
                                                                              Economic Development
                                                                              Plan (Dec 05)                              6.4 Urban
                                                                                                                         Renewal:
                                                                              6.6 Amanzimtoti /                          Appointment
                                                                              Kingsburgh / Warner                        Letters
                                                                              Beach Economic
                                                                              Development Plan (Dec                      6.4.1
                                                                              05)                                        Clermont/KwaDab
                                                                              6.10 (Ohlanga-                             aeka CBD (June
                                                                              Thongaati Coastal                          05)
                                                                              Management Plan
                                                                              completed- Funding                         6.4.2
                                                                              issue to be resolved)                      Umkomaas CBD
                                                                                                                         (June)

                                                         3 Urban Renewal      6.7                                        6.4.3 Kingsburgh
                                                         Frameworks /         Clermont/Kwadabeka                         CBD: Planning
                                                                                                                                                             Three Urban

                                                                                                                                                    
                                                         Planning and Urban   Urban Renewal                              and Urban Design                                       Agreed
                                                                                                                                                             Renewal Frameworks
                                                         Design               Framework (6.4.1                           (Dec 05)
                                                                                                                                                             completed
                                                         Implementation       COMPLETE)
                                                         Frameworks p. a
                                                                              6.8 Umkomaas Urban                         6.4.4 Amanzimtoti
                                                                              Renewal Framework                          CBD: Planning
                                                                              (6.4.2 COMPLETE)                           and Urban Design
                                                                                                                         (Dec 05))
                                                                              6.9 Amanzimtoti CBD
                                                                              Urban Design
                                                                              Framework (6.4.4
                                                                              COMPLETED)




                                                                                          29
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                              ANNEXURE A



                                                 Baseline                  Target at               Position at 30/06/2006 5 Yr Targets   Means of             Freq
  Key Performance           Key Performance      at 30/06/2005             30/06/2006                                                    Verification                Status   Audit Comment           Management
  Area (KPA)                Indicators (KPIs)                                                                                            (MOV) /                                                      Comment
                                                                                                                                         Responsibility
                                                                                                      BUSINESS SUPPORT

                                                                                                                                                                     
                                                                           Functional Incubator Trust registered with                                                         Progress made but       With the appointment
  UNIT OUTPUTS              Construction         Architect appointed,      for 40 emerging      Registrar of                             Report being                         target not met.         of the CEO, eThekwini
                            Incubator            Report presented to       sme’s by June 2006 Companies, Incubator                       prepared for                         Functional Incubator    Municipality can now
  (BUSINESS                                      Bid Specification for                                                                   Tender
  SUPPORT)                                                                                      CEO appointed &                                                               for 40 emerging         play an oversight role
                                                 renovations to                                 launch scheduled for                     Adjudication         A               sme’s not operational   with regards the
                                                 Thuthukani Building.                           28 September 2006.                       Committee                                                    Incubator.
  Provision of an                                                                               The admin & physical                     Documentation to
  integrated business                                                                           infrastructure is ready                  form the Trust has
  support service to                                                                            for the CEO to                           been submitted to
  existing and potential                                                                        implement 40 functional                  the Registrar of
  businesses to enable                                                                          sme’s.                                   Companies.
  them to participate in
  income generating
  activities resulting in
  increased income and
  job creation.


                                                                                                                                                                     
                                                                           Secure R7m in the       R7m in the 2006/2007                                                       R7m secured in          Agreed.
                            Regenerating R293 Business nodes               2006/ 2007 capital      capital budget was                    3 year Draft        A                2006/2007 capital
                            townships         requiring attention          budget.                 secured, the                          capital budget for                   budget
                                              identified                                           assumption was that                   Economic R7m in
                                                                                                   Economic Development                  the 2006/2007
                                                                                                   & Business Support                    capital budget
                                                                                                   would be merged &                     secured. Umlazi:
                                                                                                   institutional                         V-section, D
                                                                                                   arrangements finalised.               Development
                                                                                                   Presently then R1m                    section, J section,
                                                                                                   has been allocated in                 BB section &
                                                                                                   the BSU capital budget                Umlazi Z/U
                                                                                                   & the balance is at                   section.
                                                                                                   Economic                              Claremont Top
                                                                                                   Development.                          Rank, Kwa-
                                                                                                                                         Mashu Town
                                                                                                                                         Centre, Ward 98
                                                                                                                                         & Inanda Tourism
                                                                                                                                         Trail identified..
                                                                                                                                         Business Plan for
                                                                                                                                         the identified
                                                                                                                                         nodes.
                                                                           Finance &               R47,092,052.76 value                                                       R47m awarded to         The ICC is scheduled

                                                                                                                                                                     
                            International        Ithala/ eThekwini         mentorship support      of business for Priority              Ithala Appoinment A                  selected sub            to be completed in
                            Convention Centre:   MOU for finance &         for Priority Business   Business Enterprises                  letter signed by                     conytactors             April 2007. Once
                            Finance &            mentorship signed.        Enterprise to the       on the selected sub-                  Business Support,                                            completed the Priority
                            Mentorship support   Priority Business         value of R80 million    contracts has been                    Architecture &                                               Business Enterprise
                            program              Enterprise targets set.                           awarded.                              Deputy City                                                  contract value
                                                                                                                                         Manager.                                                     awarded for selected
                                                                                                                                         Work plan as well                                            sub-contracts &
                                                                                                                                         as joint venture                                             principal building
                                                                                                                                         document re                                                  contracts will be
                                                                                                                                         Glazed Curtain                                               consolidated.
                                                                                                                                         Walling tender



                                                                                                                 30
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                 ANNEXURE A
                                     Baseline                   Target at              Position at 30/06/2006 5 Yr Targets    Means of          Freq
  Key Performance  Key Performance at 30/06/2005                30/06/2006                                                    Verification             Status   Audit Comment            Management
  Area (KPA)       Indicators (KPIs)                                                                                          (MOV) /                                                    Comment
                                                                                                                              Responsibility
                                                                                          BUSINESS SUPPORT

                                                                                                                                                       
                                                              35 sme’s of similar      List of 16 trained sme’s               Standard Bank                     Baseline maintained.     Agreement has been
                    Business            16 sme’s completed    capacity to be           presented to                           Implementation                    Still 16 sme’s that      finalized between
                    Development         BDSP program.         identified in order to   Procurement                            work plan.                        completed BDSP           Standard Bank &
                    Support Program:    Analysis of the pilot undergo BDSP             Department in order to                                                   program.                 eThekwini Municipality
                    The Standard Bank   program in order to   program. Secure          be prioritized at Bid                                                                             that more precise and
                    initiative          improve the roll out. work for trainee         Specification. Finance                                                                            constructive criteria
                                                              sme’s with               commitment by                                                                                     need to be set for
                                                              Procurement &            Standard Bank for                                                                                 sme’s to participate in
                                                              finance with             sme’s under scrutiny in                                                                           the program
                                                              Standard Bank prior      terms of the escalation
                                                              to beginning the         clause.
                                                              program in order to
                                                              have a practical
                                                              element to the
                                                              program


                                                                                                                                                       
                                                              Identify & support                                              Work plan for                     Report produced,         Business Support has
                    Wiggins Hive        Due to incubators &   incubates ready to       Draft report on                        Wiggins Hive.     A               selection criteria and   conducted meetings
                                        hives being a         engage at the Cato       Business Development                                                     space allocation         with Cato Manor ABM
                                        Business Support      Manor ESC and            of Incubatees.                                                           determined               to finalise an agreed
                                        mandate there was     participate in the                                                                                                         work plan with regards
                                        agreement that                                 Report on List of
                                                              Support to               Applicants prepared                                                                               full management of the
                                        Business Support      Enterprise Program                                                                                                         Wiggins Hive.
                                        manage Wiggins Hive (Business Skills)          Advert published to
                                        on a similar model to                          select Incubators
                                        that of the sports
                                        clubs.


                                                                                                                                                       
                                                              Merge eTekwini           National Small                                                           Small enterprise dev     The SEDA model
                    Small Enterprise    Status quo report on Business                  Enterprise              10% increase   National Small                    agency (SEDA) ,          follows on from
                    Development         Tekwini Business      Development Centre       Development Agency, per annum from     Enterprise                        KZN Econ Dev             extensive research on
                    Agency              Development Centre & Durban                    KZN Economic            baseline       Development                       Centre And               existing business
                                        finalized.            Manufacturing            Development, Tekwini                   Agency, KZN        A              Municipality opened      support models
                                        Implementation plan Advisory Centre,           Business Development                   Economic                          offices and eThekwini    operating in the
                                        for merger finalized. business                 Centre and the                         Development,                      branch to provide        country, for example
                                                              development              eThekwini Municipality                 Tekwini Business                  sme’s with a             Open for business, etc.
                                                              division.                have agreed a program                  Development                       comprehensive
                                                              Provide sme’s with a     with timeframes to form                Centre and the                    business support
                                                              comprehensive            eThekwini Small                        eThekwini                         service.
                                                              business support         Enterprise                             Municipality have
                                                              service.                 Development Agency.                    agreed a program
                                                                                                                              with timeframes to
                                                                                                                              form eThekwini
                                                                                                                              Small Enterprise
                                                                                                                              Development
                                                                                                                              Agency.
                                                                                                                              Presentation to
                                                                                                                              stake holders by
                                                                                                                              27/12/05




                                                                                                     31
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                          ANNEXURE A
                                     Baseline                          Target at                Position at 30/06/2006 5 Yr Targets   Means of           Freq
  Key Performance  Key Performance at 30/06/2005                       30/06/2006                                                     Verification              Status   Audit Comment           Management
  Area (KPA)       Indicators (KPIs)                                                                                                  (MOV) /                                                    Comment
                                                                                                                                      Responsibility
                                                                                                    BUSINESS SUPPORT

                                                                                                                                                                
                                                                       Finance &                Received Procurement                                                     No progress with        Incumbent responsible
                          Business Support   Procurement &             mentorship support       Schedule for eThekwini                Policy & Strategy A                regards to the          for this KPI has
                          Service to         Infrastructure Cluster    for Priority Business    Municipality from                     Workplan.                          financial & mentor      multiple mandates,
                          Procurement &      projects requiring        Enterprise to the        Procurement but no                    Received                           support since June      that comprise her
                          Infrastructure     finance & mentorship      value of R1,5 million.   contracts to the value                Procurement                        05.                     effectiveness with
                          Cluster            support for Priority                               of R1,5million was                    Schedule for                                               regards delivering on
                                             Business Enterprises                               awarded.                              eThekwini                                                  this project.
                                             have been identified.                                                                    Municipality from
                                             Priority Business                                                                        Procurement,
                                             enterprise targets set.                                                                  finalizing a plan
                                                                                                                                      for resources to
                                                                                                                                      be approved by
                                                                                                                                      Deputy City
                                                                                                                                      Manager
                                                                                                                                      Procurement &
                                                                                                                                      Infrastructure
                                                                                                                                      Cluster.


                                                                                                                                                                
                                                                       Maintain                 Approved funding to                                                      Business Plan still   Business Support is
                          Informal Economy   There are 1473            Employment               facilitate the launch of              Permit system & A                  needs to be finalised monitoring progress of
                                             registered traders in     opportunities for the    the Informal Sector                   GIS verification                                         this Informal Sector
                                             eThekwini                 registered 1473          Economy Company.                      Approved funding                                         Economy Company as
                                             Municipality with         traders operating in     Still need to finalise                to facilitate the                                        a case study.
                                             effective enforcement     eThekwini                business plan for                     launch of the
                                             in the Durban &           Municipality &           traders to have equity                Informal Sector
                                             Pinetown Central          facilitate alternative   in Informal Sector                    Economy
                                             Business District         economic                 Economy Company.                      Company.
                                                                       opportunities for
                                                                       displaced traders.


                                                                                                                                                                
                                                                       Align the Economic   The assumption was                        Ascertained from                   No progress as          Agreed
  Financial viability &   Investment         Baseline not defined      Development capital  that Business Support                     Stratman          A                institutional
  sustainability          promotion,                                   budget (R270 million & Economic                                Exexcutive                         arrangements still
                          retention &                                  for 2005/ 2006) to beDevelopment would be                      Committee that                     need to be finalized.
                          marketing                                    in line with         merging & subsequent                      eThekwini’s
                                                                       eThekwini’s 7        institutional                             seven strategic
                                                                       strategic projects inarrangements would be                     projects are:
                                                                       order to maximize    finalized. effectively                    2010; Public
                                                                       impact.              addressing this KPI                       Transport
                                                                                            without institutional                     System, ICT, ICC,
                                                                                            frameworks being                          Back of Port,
                                                                                            finalized & an indication                 Tourism & Dube
                                                                                            of when this could be                     Trade Port.
                                                                                            finalized is proving
                                                                                            challenging.
                                                                       Tabulate Municipal Apart from 3 emails                         Policy Work Plan                   No progress on          Incumbent responsible

                                                                                                                                                                
                                             Baseline not defined      Procurement          from the Incumbent                                           A               tabulation of           for this KPI has
                                                                       Contracts,           responsible for this KPI                                                     municipal contracts     multiple mandates,
                                                                       termination accounts there is no progress                                                                                 that comprise her
                                                                       & the reason for     yet.                                                                                                 effectiveness with
                                                                       failure                                                                                                                   regards delivering on
                                                                                                                                                                                                 this project




                                                                                                               32
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                         ANNEXURE A
                                     Baseline                    Target at               Position at 30/06/2006 5 Yr Targets          Means of          Freq
  Key Performance  Key Performance at 30/06/2005                 30/06/2006                                                           Verification             Status   Audit Comment            Management
  Area (KPA)       Indicators (KPIs)                                                                                                  (MOV) /                                                    Comment
                                                                                                                                      Responsibility
                                                                                             BUSINESS SUPPORT

                                                                                                                                                               
                                         An incentive strategy No progress                                                                                              No evidence of          Officials from Business
                    Incentive Strategy   to increase Municipal                           No Progress                                  Policy Work Plan A                growth in income        Support & Treasury
                                         Revenue, that is                                                                                                                                       are engaged in
                                         rates, water &                                                                                                                                         finalizing a work plan
                                         electricity by 1%.                                                                                                                                     towards meeting the
                                                                                                                                                                                                targets of the KPI.


                                                                                                                                                               
                                                            Terms of reference
                                         Finalise research on                                                                                                           A lot of progress       Regular
                    The Leeds Initiative the status quo &   for Research                 Terms of reference for                       Terms of          A               made but awaiting       communication with
                                                            Construction
                                         future plans for the                            Research Construction                        reference for                     finalisation from three Leeds & the
                                                            Program finalized
                                         construction industry                           Program finalized.                           Research                          procurement             Construction forum is
                                         in the eThekwini   with Bid                                                                  Construction                      committees on issues proving useful.
                                         Municipal Area as per
                                                            Specification,                                                            Program finalized
                                         action plan        advertised in
                                                            Ezasegagasini &
                                                            being presented to
                                                            Bid Evaluation
                                                            Committee.


                                                                                                                                                               
                                       Conduct 5 workshops 4 workshops in the                                                                                           Reviewed evidence        Business Support has
  Empowering our    Entrepreneurship & for sme’s in the     construction, port &         No workshops held                            Policy Work Plan A                of 4 Workshops that      made good progress in
  citizens          financial          Tourism & retail,    manufacturing sector         during the first quarter.                                                      were held                performing this KPI.
                    independence       Construction, Port,  have been held.
                    workshops          ICT and
                                       Manufacturing
                                       sectors.


                                                                                                                                                               
                                       Work in accordance Two regional Fairs                                                                                            INK & Soth Durban        Business Support is
                    SMME Fairs                                                           Fairs work plan             10% increase     Fairs Work Plan   A
                                       with the agreed time held.                                                                                                       Based Fairs held.        attempting to co-
                                                                                         finalized                   per annum from
                                       frames for           Planning for the                                         baseline                                           Report presented by      ordinate international
                                       implementing the two main Fair is                                                                                                events regarding         presence &
                                       Regional Fairs.      according to plan                                                                                           planning for Main Fair   collaboration at the
                                                                                                                                                                                                 Fairs in September
                                                                                                                                                                                                 2006.


                                                                                                                                                               
                                         Facilitate 4 meetings   eThekwini                                                                                              Four meetings held       The eThekwini
  Quality living    Harmonious           per annum between       Municipality Informal   eThekwini Municipality 10% increase    Minutes from            A                                        Municipality Informal
  environment       relationship                                                         Informal Economy        per annum from meeting.
                                         formal & informal       Economy Forum                                   baseline                                                                        Economy Forum is an
                    between Informal &   traders & continue      meetings held, April    Forum meeting                                                                                           effective forum for
                    formal economy       enforcement in          & September 2005        scheduled for 07                                                                                        communicating with
                                         management zones        Dec 2005, Febr          September 2005                                                                                          stakeholders in the
                                                                 2006 with all three     postponed to 31                                                                                         informal economy.
                                                                 stakeholders:           October 2005 with all
                                                                 eThekwini               three stakeholders:
                                                                 Municipality, Durban    eThekwini Municipality,
                                                                 Chamber of              Durban Chamber of
                                                                 Commerce &              Commerce & Industry
                                                                 Industry and            and Informal Trader
                                                                 Informal Trader         Organisations.
                                                                 Organisations.




                                                                                                        33
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                        ANNEXURE A
                                     Baseline                       Target at              Position at 30/06/2006 5 Yr Targets      Means of           Freq
  Key Performance  Key Performance at 30/06/2005                    30/06/2006                                                      Verification              Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                                (MOV) /                                                   Comment
                                                                                                                                    Responsibility
                                                                                              BUSINESS SUPPORT

                                                                                                                                                              
                                                              Finalise a detailed          Work in progress                                                            Work in progress       South Durban Basin,
  Safe, healthy &      Business         New KPI. Baseline not costing for CCTV’s                                                    Policy Work Plan A                                        Inanada Ntuzuma
  secure environment   Confidence in thedefined               in the identified                                                                                                               KwaMashu area based
                       CBD, secondary                         areas along with                                                                                                                management has
                       CBD’s & R293                           realistic &                                                                                                                     assumed this
                       CBD’s                                  sustainable                                                                                                                     responsibility.
                                                              stakeholder
                                                              commitment to
                                                              invest in the area.


                                                                                                                                                              
                                                              Sustainable                                                                                              Report to committee    There is positive
  Good governance      Informal Economy Street trading                                     Implementation of the   10% increase     Copy of the        A
                                                              enforcement in                                                                                           on progress            feedback from both
                       Enforcement in   Enforcement in                                     Enforcement plans by    per annum from   Economic
                                                              Pinetown and                                         baseline                                            submitted.             Traders & Business
                       management zones Durban & Pinetown     Durban by ensuring           Metro Police by                          Development                        E-Mails re meetings.   People in areas where
                                        CBD.                  regular meetings             regularly                                Agenda                                                    there is enforcement.
                                                              with Police to               meeting with Metro
                                                                                           Police to discuss                        Report tabled to
                                                              discuss progress                                                      the Economic
                                                                                           progress in the
                                                                                           enforcement of street                    Development
                                                                                           trading by-laws in                       Committee
                                                                                           Pinetown and Durban.                     requesting
                                                                                                                                    support and
                                                                                                                                    authority to
                                                                                                                                    continue the
                                                                                                                                    Enforcement Plan


                                                                                                                                                              
                                                                    Facilitate, host and   4 Meeting held and                                                          e-Mails confirming     Agreed. There is good
                       EThekwini            eThekwini               chair 4 meetings per   discussions on                           Minutes and        A               meetings               progress in this area.
                       Municipality         Municipality Informal   annum to discuss       challenges and                           Agenda of the
                       Informal Economy     Economy Forum on        challenges and         success in Ethekwini                     meeting
                       Management           01 June 2005            successes in the       Informal sector
                       Forum                                        eThekwini Informal     occurred.
                                                                    Economy.


                                                                                                                                                              
                                                                    Review the policy      Work in progress                                                            E mails submitted      Satisfactory progress
                       Informal Economic Adopted                                                                                    Policy Work Plan A                                        is being made
                       Policy


                                                                                                                                                              
                                                                    Review the policy      No objections from                                                          Copies of letters to   Policy is still effective
                       Allocations Policy   Adopted                                        traders                                  Policy Work Plan A                 traders submitted



                                                                                                                                                              
                                                                    Adopt the policy       Report presented to                                                         Report presented for This tariff is to be
                       Rentals Policy       Work in progress                               Executive Committee                      Policy Work Plan A                 adoption               effective as of 01
                                                                                           for adoption.                                                                                      August 2006 till June
                                                                                                                                                                                              2010.


                                                                                                                                                              
                                                                    Adopt the policy       Work in progress                                                            Draft report only      To be tabled to
                       Itinerant Trading    Work in progress                                                                        Policy Work Plan A                                        committee in
                       Policy                                                                                                                                                                 September 2006


                                                                                                                                                              
                                                                    Finalise a draft       Work in progress                                                            E-mails referring to   Agreed.
                       Container Policy     Baseline not defined    policy & adopt it.                                              Policy Work Plan A                 workshops held and Legal feedback
                                                                                                                                                                       legal opinion received received
                                                                                                                                                                       but policy not
                                                                                                                                                                       finalized.


                                                                                                                                                              
  Economic Growth      7.1 Sector Support Baseline not defined      100 enterprises      Seventy six smme’s                         Business linkage                   Sector program         Agreed. At least 106
                                                                    supported on         linked                                     plan             A                 reports revealing      SMME’s linked
                                                                    training and                                                    Sector Support                     SMME linkages
                                                                    business linkages by                                            Program Plan                       presented
                                                                    June 2006

                                                                                                        34
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                              ANNEXURE A
                                     Baseline                          Target at                Position at 30/06/2006 5 Yr Targets     Means of             Freq
  Key Performance  Key Performance at 30/06/2005                       30/06/2006                                                       Verification                Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                                                                                                    (MOV) /                                                     Comment
                                                                                                                                        Responsibility
                                                                                                   BUSINESS SUPPORT

                                                                                                                                                                    
                                                                                                                                                                             Appointment letters WIP on shelters
                         7.2 Informal Trade     Baseline not defined   Provision of 200         Work has commenced                      Site inspection      A               of contractors done.
                         Infrastructure                                shelters and two                                                                                      Sites handed over for
                                                                       storage facilities for                                           Progress reports                     shelters.
                                                                       traders by June                                                  on
                                                                       2006                                                             contractors/archit
                                                                                                                                        ectural services


                                                                                                                                                                    
                                                                                                                                                                             Attendance registers 266 traders trained
                         7.3 Support to         Baseline not defined   250 Informal traders More than 250 traders                       Facilitator       A                  and reports
                         Enterprise                                    trained on basic      trained. trained                           appointed to work                    presented as
                                                                       business                                                         on the program                       evidence
                                                                       management skills,
                                                                       and leadership skills

                         7.4 Integrated
                         Business
                         Information System
                                            Baseline not defined       Training of 12 users Meetings of champions
                                                                       on new screens
                                                                       developed
                                                                                            and Project manager
                                                                                            discussing testing and
                                                                                                                                        Reports from the A
                                                                                                                                        project team                
                                                                                            Scenarios




                                           Baseline                    Target at                Position at 30/06/2006 5 Yr Targets     Means of             Freq
  Key Performance        Key Performance at 30/06/2005                 30/06/2006                                                       Verification                Status   Audit Comment          Management
  Area (KPA)             Indicators (KPIs)                                                                                              (MOV) /                                                     Comment
                                                                                                                                        Responsibility
                                                                                                          MARKETS
                         % increase in                                                                                                                                       The tonnages as well   More detailed
  UNIT OUTPUTS           Market sales                                                                                  1% above       National records       Q               as turnover were       investigations are to be
                         performance                                                                                   national                                              below national         conducted in order to

                                                                                                                                                                    
                         1.   Turnover          2% below national      Equal to                 3.54% below national   average growth                                        averages.              identify in respect of
  Provision of an                               average                national average.        average.                                                                     There was also a       which commodities
  effective fresh                                                                                                                                                            deterioration in the   Dbn is performing
  produce distribution                                               Equal to national          2.96% below national                                                         baseline figures.      poorly. Mkt Mngmnt in

                                                                                                                                                                    
  centre                 2.   Tonnage           2,85% below national average                    average.                                                                                            conjunction with Mkt
                                                average                                                                                                                                             Agents will establish
                                                                                                                                                                                                    what corrective action
                                                                                                                                                                                                    needs to be taken.
                                                2826                   Increase by 2% to        1973                                                                         Target was not         Baseline total

                                                                                                                                                                    
                         Number of producers                                                                           Increase by 2%   Own computer         Q
                                                                       2882                                                                                                  achieved.              accounted for
                         accessing the Market                                                                          pa               records                              Deterioration in       producers that have
                                                                                                                                                                             baseline figures.      sent produce to more
                                                                                                                                                                                                    than one Agent as a
                                                                                                                                                                                                    different producer in
                                                                                                                                                                                                    respect of each Agent.
                         Number of buyers 382                          Increase by 5% to        413                                     New KPI                              Annual target          Introduced price

                                                                                                                                                                    
                         developed to                                  401 at year end                                 Increase by 2%                        Q               achieved               monitoring system to
                         purchase in excess                                                                            pa                                                                           ensure buyers
                         of    R100 000.                                                                                                Introduced price                                            purchase produce at
                                                                                                                                        monitoring system                                           fair prices.

                                                                                                            35
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                  ANNEXURE A
                                     Baseline          Target at           Position at 30/06/2006 5 Yr Targets   Means of         Freq
  Key Performance  Key Performance at 30/06/2005       30/06/2006                                                Verification            Status   Audit Comment         Management
  Area (KPA)       Indicators (KPIs)                                                                             (MOV) /                                                Comment
                                                                                                                 Responsibility
                                                                                     MARKETS

                                                                                                                                         
                                               68%     Increase to 70%     60%                                                                    Target was not        Survey results appear
                           Satisfaction of                                                       10% additional Departmental                      achieved.             not to be a true
                           market users                                                          improvement on records
                                                                                                 the baseline                                     Deterioration in      reflection due to the
                                                                                                                                                  baseline figures      central tendency of
                                                                                                                                                                        scoring being applied
                                                                                                                                                                        by many of the
                                                                                                                                                                        respondents.


                                                                                                                                         
                           Number of trading   4431    Increase to 4781    4435                                  Departmental                     Target not achieved   1. Construction of
  Provision of effective   opportunities                                                                         records                          but improvement on    Bangladesh Mkt is
  retail markets           created                                                                                                                baseline figures.     complete however the
                                                                                                                                                                        process to allocate
                                                                                                                                                                        stalls has not yet been
                                                                                                                                                                        finalised.
                                                                                                                                                                        2. Redevelopment of
                                                                                                                                                                        Hammarsdale Mkt has
                                                                                                                                                                        not yet been complete
                                                                                                                                                                        due to problems with
                                                                                                                                                                        the construction
                                                                                                                                                                        project.


                                                                                                                                         
                           Number of           13503   Increase to 14200   13305                                 Surveys                          Target was not        Due to the above and
                           employment                                                                                                             achieved.             the closure of the
                           opportunities                                                                                                          Deterioration in      Newlands East Mkt as
                           created                                                                                                                baseline figures      a result of the mkt not
                                                                                                                                                                        being viable.


                                                                                                                                         
                           Satisfaction of     63%     Increase to 65%     55%                                   Surveys                          Target was not        The inability of the Unit
                           Market users                                                                                                           achieved.             to fill posts as per the
                                                                                                                                                  Deterioration in      organogram has
                                                                                                                                                  baseline figures      impacted negatively on
                                                                                                                                                                        the level of service
                                                                                                                                                                        provided.




                                                                                       36
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                          ANNEXURE A


      Key               Key             Baseline                 Target at               Position at                5 Yr Targets          Means of            Freq   Stat       Audit               Management
  Performance       Performance         at 30/06/2005           30/06/2006                                                               Verification                 us       Comment               Comment
   Area (KPA)        Indicators                                                          30/06/2006                                        (MOV) /
                       (KPIs)                                                                                                           Responsibility

                                                                                 SERVICE DELIVERY SCORECARD
  Unit Outputs                                           FP Lite and            Capmon and                                                                             Target not         Disagreed. Per Deputy

                                                                                                                                                                
                   Integrated                                                                                 Implementation       Progress           A
  (Procurement                       Integrated          Capmon                 FP Lite fully                                                                          achieved.          Head : Policy and
                   Procurement       Supplier            operational            operational. Also work        Complete             Reports                             Desktop            Support : The current
                   and monitoring    directory                                  has begun on the                                                                       capture of         practice is to fully
                   system            installed                                  module for Bid                                                                         Service            accredit
  Cost effective
  Procurement                                                                   Administration –                                                                       Providers in the   ServiceProviders that
  Service to                                                                    anticipated completion                                                                 Supplier           have reached the Bid
  Cluster and                                                                   date 31 December                                                                       Directory has      threshold. i.e. Are
  Units                                                                         2006.                                                                                  not been fully     tending through the Bid
                                                                                                                                                                       evaluated          Committee route.
                                     Draft Service        Draft Service         Draft agreement                                                                        Target not         Agreed.

                                                                                                                                                                
                   % of                                                                                       90% Compliance       Service Records    A
                                     Charter             Level Agreement        completed and Unit                                                                     achieved,
                   compliance                            in place by            monitoring                                         / Logbook                           however
                   with Service                          30.06.05               implementation to                                                                      improvement in
                   Level                                                        assess impact.                                                                         baseline.
                   Agreements
                                                        2 stock items for    Identify stock       No stock items identified                                                                                         N A

                                                                                                                                                                                                  
                            Optimum utilisation of                                                                                 Optimisation in terms of     Financial Records         A
                                                         cost saving for     items for cost                                                                                                                         o g
                            economies of scale to       the                  saving for the                                        most responsiveness                                                                r
                            reduce costs                 year ended          period ended 30                                       and Policy                                                                       c e
                                                        30 /06/05.           /06/06                                                10 % cost reduction to                                                           h e
                                                                                                                                   at least 5 items                                                                 a d
                                                                                                                                   identified                                                                       n .
                                                                                                                                                                                                                    g
                                                                                                                                                                                                                    e

                                                                                                                                                                                                                    f
                                                                                                                                                                                                                    r
                                                                                                                                                                                                                    o
                                                                                                                                                                                                                    m

                                                                                                                                                                                                                    p
                                                                                                                                                                                                                    r
                                                                                                                                                                                                                    e
                                                                                                                                                                                                                    v
                                                                                                                                                                                                                    i
                                                                                                                                                                                                                    o
                                                                                                                                                                                                                    u
                                                                                                                                                                                                                    s

                                                                                                                                                                                                                    q
                                                                                                                                                                                                                    u
                                                                                                                                                                                                                    a
                                                                                                                                                                                                                    r
                                                                                                                                                                                                                    t
                                                                                                                                                                                                                    e
                                                                                                                                                                                                                    r




                                                                                                         37
OVERALL SUMMARY – ORGANISATIONAL SCORECARD        ANNEXURE A




                                             38
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                    ANNEXURE A
      Key               Key Performance          Baseline            Target at           Position at      5 Yr Targets     Means of      Freq   Stat     Audit               Management
  Performance           Indicators (KPIs)        at 30/06/2005      30/06/2006                                            Verification           us     Comment               Comment
   Area (KPA)                                                                            30/06/2006                         (MOV) /
                                                                                                                         Responsibilit
                                                                                                                                y
                                                53.69 %          38.5 %               48.65 %

                                                                                                                                                
  Effective           Increased % of                                                                     50%             Tenders and     A             Targets           Agreed
  utilisation of      contracts / business                                                                               Contracts                     Achieved.
  Procurement         value awarded to                                                                                   Register                      Target is
  Policy to achieve
  Black Economic
                      Targeted Businesses                                                                                                              much less
  Empowerment                                                                                                                                          than the
                                                                                                                                                       baseline as
                                                                                                                                                       last year was
                                                                                                                                                       an over
                                                                                                                                                       achievement
                                                                                                                                                       which may not
                                                                                                                                                       be met for this
                                                                                                                                                       year.
                                                7.25 %           Increase of 3.50 %   13.59 %                                                          Targets

                                                                                                                                                
                      Increased participation                                                            5%              Tenders and     A                               Agreed
                                                                                                                                                       Achieved
                      of Woman Business                                                                                  Contracts
                      Enterprises                                                                                        Register
                                                13.59 %          Increase of 2 %      26.58 %                                                          Targets

                                                                                                                                                
                      Priority Business                                                                  25%             Tenders and     A                               Agreed
                                                                                                                                                       Achieved
                      Enterprises                                                                                        Contracts
                                                                                                                         Register
                                                40.25 %          Increase of 13 %     70.96 %                                                          Targets

                                                                                                                                                
                      Local Businesses                                                                   25%             Tenders and     A                               Agreed
                                                                                                                                                       Achieved
                                                                                                                         Contracts
                                                                                                                         Register
                                                5.7 %            7.95 %               5.39 % of stock

                                                                                                                                                
  UNIT                Dead / Obsolete Stock                                                              50% Reduction   Financial       A             Targets           Agreed.
  OUTPUTS                                                                                                                Records                       Achieved
  Reduction of
  Council’s stock                               8.43 %           5.37 %               10.87 % of stock

                                                                                                                                                
  holding to          Excess/Slow Moving                                                                 50% Reduction   Financial       A             Target not        Agreed. Measures wil
  release funds       Stock                                                                                              Records                       achieved          be taken to attempt
  for delivery                                                                                                                                                           achieving target for the
                                                                                                                                                                         next financial year
  projects
  Stock Holding
  is R68.20m




                                                                                                39
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                       ANNEXURE A




  Key Performance     Key Performance         Baseline           Target at       Position at      5 Yr       Means of       Freq   Status      Audit             Management
    Area (KPA)        Indicators (KPIs)       at 30/06/2005     30/06/2006                       Targets    Verification                      Comment             Comment
                                                                                 30/06/2006                   (MOV) /
                                                                                                           Responsibility

                                                                        SERVICE DELIVERY SCORECARD

                      Number of                                                                                                             Baseline         The target was set to

                                                                                                                                   
  UNIT OUTPUTS
                      households not          55 432          41 750          47 127                                                        Improved on      meet the Cabinet
                                                                                               Nil         GIS Report       A
  Extend water and    supplied with water                                                                                                   but Target not   target of access to all
  sanitation          services                                                                                                              achieved         by 2008. Insufficient
  infrastructure to                                                                                                                                          funding has been
  unserved families                                                                                                                                          provided to make
                                                                                                                                                             achievement of the
                                                                                                                                                             target possible.

                                                                                                                                   
                      Sanitation services                                                                                                   Target           Agreed
                                                                                               178 750     GIS Report       A
                      (Backlog)               140 193         172 375         129 588                                                       Achieved

                                                                                                                                            Backward         1600 km of bursting

                                                                                                                                   
                      Water Loss                                                               By 60% of   Billing          A
                                              29.1 %          27,59 %         31,8 %                                                        movement on      water mains need to
                                                                                               baseline
                                                                                                                                            Baseline         be replaced and illegal
                                                                                                                                                             connections are
                                                                                                                                                             proving difficult to
                                                                                                                                                             eradicate.

                                                                                                                                   
                      Time to repair faults                                                                                 A               Baseline
                      < 24 hrs                83,99%          88,99 %         90,27 %          100%                                         Improved on      Agreed
                                                                                                           Call Centre                      but Target not
                                                                                                                                            achieved

                      > 24 hrs < 48 hrs       6,72 %          6,36 %          4,27 %           0%                                           Backward         Agreed

                                                                                                                                           movement on
                                                                                                                                            Baseline


                                                                                                                                   
                      > 48 hours              9,278 %         4,65 %          5,46 %           0%                                           Baseline         Agreed
                                                                                                                                            Improved on
                                                                                                                                            but
                                                                                                                                            Target not
                                                                                                                                            achieved
                                                                                                                                                             Systems now in place
                      Time to install new                                                                                   A
                                                                                                                                            Baseline         to ensure that this
                      connections
                                                                                                           JD Edwards                       Improved on      target is met in future
                      < 14 days               32.157 %        58,57 %         56,38 %          100%
                                                                                                                                           but Target not
                                                                                                                                            achieved
                                                                                                                                                             months.




                                              67.84 %         41,43 %         43,62 %          0%                                           Baseline         Systems now in place
                      > 14 days
                                                                                                                                           Improved on
                                                                                                                                            but Target not
                                                                                                                                            achieved
                                                                                                                                                             to ensure that this
                                                                                                                                                             target is met in future
                                                                                                                                                             months.



                                                                                        40
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                         ANNEXURE A


  Key Performance        Key             Baseline              Target at        Position at         5 Yr Targets         Means of          Freq   Status   Audit Comment       Management
    Area (KPA)       Performance         at 30/06/2005        30/06/2006                                                Verification                                            Comment
                      Indicators                                                30/06/2006                                (MOV) /
                        (KPIs)                                                                                         Responsibility

                                                                     SERVICE DELIVERY SCORECARD
                    % of responses      0-24hrs =        0-24 hrs = 65%    0 – 24 hrs =            0-24hrs = 80       TIDE                 A               Target achieved    Agreed.

                                                                                                                                                  
  UNIT OUTPUTS      to traffic          80.57 %                            88.10%                  %
                    controllers
                    out/flashing        24-48 hrs =                        24 – 48 hrs=            24-48 hrs = 100
  ETHEKWINI         signals
  TRANSPORT                             88.50%           24-48hrs = 80%    91.73%                  %
  AUTHORITY (ETA)                                        70%               Assessment                                 Roads PMS            A               Unable to verify   Inspection by

                                                                                                                                                  
                    % of road
                    markings and
                                        Assessment                         undertaken by           80 %                                                    position           Roads provision
                    signage             undertaken by                      Engineering                                VCI                                                     who have been
                    acceptable at 20    Engineering                        Unit – in                                                                                          unable to
                    random              unit – in                          progress                                                                                           provide data.
                    signalized          progress
                    intersections in
                    the City
                                        Information      50%               55.40%                                                          A               Target achieved.   Agreed.

                                                                                                                                                  
                    Inspect 10 ranks
                    randomly per
                                        submitted                                                  Average 80 %       Rank Exception
                    annum using         covers May                                                                    Report
                    exception report    2005 only, 16
                                        ranks
                                        inspected.
                                        50.05 %

                                        95.91            101               98.47                   Reduce by 5 %      Accident Data        A               Target achieved    Agreed.

                                                                                                                                                  
                    Accident rate per
                    1000 vehicles
                                                                                                   2004 - 100         Base of
                                                                                                   2005 - 99          Registered
                                                                                                   2006 - 98          Vehicles
                                                                                                   2007 - 97
                                                                                                   2008 - 96
                                                         3 300 000         3 156 646               2004 - 3 300 000                                        Target not         Numbers are

                                                                                                                                                  
                    Total number of                                                                2005 - 3 400 000
                    passengers per
                                        3 107 164                                                                                                          achieved but       down because
                                                                                                   2006 - 3 500 000                                        baseline           of the burnt
                    month (6 months                                                                2007 - 3 600 000
                    average)                                                                       2008 - 3 700 000
                                                                                                                                                           improvement        buses.
                                                                                                                                                           upon.
                    Number of                            60                60                      2004 – 55          Monthly statistics   A               Target achieved,   Agreed.
                    passengers
                    complaints per
                    month (6 months
                                        46                                                         2005 – 50
                                                                                                   2006 – 45
                                                                                                   2007 – 40
                                                                                                                      from call centre
                                                                                                                                                          but baseline
                                                                                                                                                           maintained
                    average)                                                                       2008 - 35




                                                                                              41
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                           ANNEXURE A
  Key Performance         Key Performance          Baseline              Target at         Position at     5 Yr Targets      Means of            Freq    Status      Audit           Management
    Area (KPA)            Indicators (KPIs)        at 30/06/2005        30/06/2006                                          Verification                            Comment           Comment
                                                                                           30/06/2006                         (MOV) /
                                                                                                                           Responsibility

                                                                               SERVICE DELIVERY SCORECARD

                                                  76 %                To maintain       80,7 %                                                                    Target          Agreed.

                                                                                                                                                         
  UNIT OUTPUTS            Roads Visual                                                                                                           A
  (ENGINEERING)           Condition Index
                                                                      average VCI at                      5%              Pavement                                achieved.
                                                                      70% or higher.                      improvement     Management
                                                                                                          in rating       System
                                                  Completed 57        Surface 26 kms    Completed 41,6                                                            Target          Agreed.

                                                                                                                                                         
  Provide and maintain    Gravel to surfaced                                                              Surface 130     Pavement               A
                          road upgrade
                                                  km = 28.8 % of      of gravel road    kms.                              Management
                                                                                                                                                                  achieved.
  affordable, quality,                                                                                    km of gravel
                                                  the 5 year target   per annum.                                          System
  equitable and                                                                                           road over 5
  efficient engineering                                                                                   years
  infrastructure
                                                  Completed 58        58 projects per   Completed 59                                                                              We need to relook

                                                                                                                                                         
                          Reduce the number                                                               Reduce by 5%    Floodlines             A
                                                  projects            annum.            projects.                                                    E            Target          at this KPI for the
                          of premises subject
                          to flooding through     undertaken                                                                                                                      future years as the
                          the implementation of                                                                                                                   achieved.       target is directly
                          identified network                                                                                                                                      dependant on
                          deficiency                                                                                                                                              budget allocation.
                          improvement projects                                                                                                                                    Our budgets have
                                                                                                                                                                                  been reduced and
                                                                                                                                                                                  this will impact on
                                                                                                                                                                                  the KPI. Also the
                                                                                                                                                                                  new EIA
                                                                                                                                                                                  regulations which
                                                                                                                                                                                  came into effect on
                                                                                                                                                                                  3 July 2006 will
                                                                                                                                                                                  further delay our
                                                                                                                                                                                  projects.
                                                  7550 complaints     8550 complaints   4663 complaints                                                           Target

                                                                                                                                                         
                          Improved storm water                                                            Reduce by 10%   Complaints             A
                                                  were received.      for the year                                                                                    F
                                                                                                                                                                  achieved.       Agreed.
                          maintenance                                                                                     register/call centre
                                                                      ending 30 June
                                                                      2006.




                                                                                                  42
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                           ANNEXURE A




  Key Performance          Key Performance         Baseline            Target at            Position at      5 Yr Targets        Means of         Freq   Status      Audit            Management
    Area (KPA)             Indicators (KPIs)       at 30/06/2005      30/06/2006                                                Verification                        Comment            Comment
                                                                                             30/06/2006                           (MOV) /
                                                                                                                               Responsibility

                                                                              SERVICE DELIVERY SCORECARD

                                                  251 615 m3       267 000 m3 for        269 300 m3                                                               Target achieved.   Agreed.

                                                                                                                                                         
                          Number of days                                                                    95% of peak       Beach Survey        A
                          beach width is
                                                                   the year ending                          period            data
  UNIT OUTPUTS            acceptable for                           30 June 2006.
  (ENGINEERING)           recreational purposes
                          Sites for housing       28 199 sites     14 936 sites for      15 588 sites are   90 % of sites                                         Target achieved.   Achievement of

                                                                                                                                                         
                          development with                                                                                    Status Reports      A
                                                  were ready for   the year ending       ready for award.   funded need to                                                           the target is
  Provide and maintain    engineering services    award =          30 June 2006.                            be awarded for                                                           misleading as
  affordable, quality,    designed, tenders                                                                 every financial                                                          this KPI does not
  equitable and           advertised and
  efficient engineering
                                                                                                            year                                                                     reflect the output
                          adjudicated, and                                                                                                                                           from the
  infrastructure          ready for award by
                                                                                                                                                                                     Engineering Unit
                          Housing Unit.
                                                                                                                                                                                     (due to the
                                                                                                                                                                                     approach being
                                                                                                                                                                                     adopted for
                                                                                                                                                                                     housing
                                                                                                                                                                                     delivery).

                                                                                                                                                                                     A new KPI will
                                                                                                                                                                                     need to be
                                                                                                                                                                                     adopted to reflect
                                                                                                                                                                                     Development
                                                                                                                                                                                     Engineering
                                                                                                                                                                                     Dept’s
                                                                                                                                                                                     contribution to
                                                                                                                                                                                     the Unit’s
                                                                                                                                                                                     Performance
                                                                                                                                                                                     during
                                                                                                                                                                                     2006/2007.
                                                  22.8 %           30 % of Council       36 %                                                                     Target achieved.   Agreed.

                                                                                                                                                         
                          % of Council covered                                                              90%               Building            A
                          by pro-active
                                                                   buildings ( value )                                        Management
                          maintenance plan                         need to be                                                 System
                                                                   covered by a pro-
                                                                   active
                                                                   maintenance
                                                                   plan.
                                                  82 %             The year target is    99 %                                                                     Target achieved.   Agreed.

                                                                                                                                                         
                          Match client                                                                      To be             Financial Records   A
                          department delivery
                                                                   to match 90 % of                         determined
                          programmes                               departmental
                          (% budget spent)                         project delivery
                                                                   programmes.




                                                                                                   43
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                      ANNEXURE A
  Key Performance           Key          Baseline              Target at       Position at        5 Yr Targets      Means of         Freq   Status   Audit Comment         Management
    Area (KPA)          Performance      at 30/06/2005        30/06/2006                                           Verification                                             Comment
                         Indicators                                            30/06/2006                            (MOV) /
                           (KPIs)                                                                                 Responsibility

                                                                        SERVICE DELIVERY SCORECARD



                                                                                                                                            
  Education and        Clean Streets                                                                             Photometric         BI-A            Target achieved    Head: Solid Waste
                                        0.6 %            0.5 %               0.6 %                0.5 %
  waste minimisation                                                                                             Audit                                                  Agreed
  (KDBA)


                                                                                                                                            
                       Community                                                                                 Projects Register   M               Targets achieved   Agreed
                                        48               30                          71               30
                       Projects
                       (Gardening,
                       Recycling, Buy
                       Back Centres)
                                                                                                                                                                        Based on the school

                                                                                                                                            
                       School                                                                                    Schools & Tours     M
                                        1380                     1483                1453            1690                                            Baseline           calendar, and the
                       Programmes                                                                                Register
                                                                                                                                                     Improved on but    exam schedule,
                                                                                                                                                     Target not         target not achieved.
                                                                                                                                                     achieved           However,
                                                                                                                                                                        improvement on
                                                                                                                                                                        baseline.


                                                                                                                                            
                       Adopt A Spot                                                                              Register            M
                                        758                      839                 804             1000                                            Baseline           Target not achieved,
                                                                                                                                                     Improved on but    related to time
                                                                                                                                                     Target not         delays involved in
                                                                                                                                                     achieved           setting up, and
                                                                                                                                                                        community support
                                                                                                                                                                        towards these
                                                                                                                                                                        projects. However,
                                                                                                                                                                        improved on
                                                                                                                                                                        baseline.


                                                                                                                                            
                       Adopt A Verge                                                                             Register            M
                                        189                      195                 278              207                                            Target achieved    Agreed


                       Increased                                                                                                                                        Target for services
                       number of                                                                                                                                        to formal household

                                                                                                                                            
                       households                                                                                Department                          Baseline           not achieved, as
                       - Formal         710 500                807 000          762 550           1 000 000      Records                             improved on but    services can only be
                                                                                                                                     A               target not         introduced once
                                                                                                                                                     achieved.          houses are
                                                                                                                                                                        completed and
                                                                                                                                                                        occupied. However,
                                                                                                                                                                        improved on
                                                                                                                                                                        baseline.

                                                                                                                                            
                       - Informal       306 800                260 000          328 582            340 000
                                                                                                                                                     Target achieved    Agreed




                                                                                             44
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                     ANNEXURE A
  Key Performance           Key         Baseline              Target at         Position at    5 Yr Targets          Means of       Freq   Status   Audit Comment       Management
    Area (KPA)          Performance     at 30/06/2005        30/06/2006                                             Verification                                         Comment
                         Indicators                                             30/06/2006                            (MOV) /
                           (KPIs)                                                                                  Responsibility

                                                                     SERVICE DELIVERY SCORECARD

  Education and        Increased
  waste minimisation   utilisation of

                                                                                                                                           
                                        18 254                 19 003             19 522           20 500          Department                       Target achieved    Agreed
                       service and
  (KDBA)                                                                                                           Records
                       facilities.
                                                                                                                                    A
                       (Landfill site
                       incl. Cash &
                       account
                       customers
                                        Response to     Response to         Response to            Response to     Department

                                                                                                                                           
                       Timeous                                                                                                      M               Targets achieved   Agreed
                                        complaints      complaints within   complaints             complaints      Records
                       response to
                                        within 3 days   3 days              within 3 days          within 3 days
                       complaints
                       lodged
                       Expansion of
                       waste disposal                                                                              Department                                          Agreed

                                                                                                                                           
                       facilities                                                                                  Records          A
                       Garden refuse    10              10                  10                     10                                               Targets Achieved
                       site:

                       Transfer
                       station:
                                        6               6                   6                      6                                       
                       Landfill:        3               3                   3                      3                                       
                       Increased

                                                                                                                                           
                                                                                                                                    Q
                       number of        20 940                 21 960             21 737           24000           Department                       Baseline           Target not
                       businesses                                                                                  Records                          improved on but    achieved, due to
                       utilising                                                                                                                    target not         direct competition
                       services.                                                                                                                    achieved           with the private
                       (Trade and                                                                                                                                      waste management
                       Industry                                                                                                                                        service providers.
                       customers)                                                                                                                                      However,
                                                                                                                                                                       improvement on
                                                                                                                                                                       baseline.




                                                                                              45
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                               ANNEXURE A
  Key Performance        Key             Baseline                 Target at           Position at      5 Yr Targets           Means of           Freq   Status    Audit Comment          Management
    Area (KPA)       Performance         at 30/06/2005           30/06/2006                                                  Verification                                                 Comment
                      Indicators                                                      30/06/2006                               (MOV) /
                        (KPIs)                                                                                              Responsibility

                                                                          SERVICE DELIVERY SCORECARD
                                         5 806 Selling                                                                                                   Achieved above the                   Agreed.

                                                                                                                                                   
  UNIT OUTPUTS                           Units                                                         -Transfer 2000       Status report                Target.
                                                           400 units                     563 units                                           A
  (HOUSING)                              Transferred 483                                               Selling units over   on Transfers
                    Increased number                                                    transferred
                                         units.                                                        5 years                                           Target not achieved      The delay was due to the
                    of purchasers and
                                                                                                                                                         but improvement on       finalising of the Sales

                                                                                                                                                   
                    tenants taking
                                         9890 Rental       600 units                     114 units     -Transfer 3000       Housing                      baseline. There is       Agreement. 1096 tenants have
  A well managed    transfer
                                         Units                                                         Rental units over    Stock Report                 insufficient Audit       since signed the purchase
  housing                                                                               transferred
                                         Transferred 304                                               5 years                                           information available    and sale Agreements and are
  programme                              units                                                                                                           to verify the change     currently awaiting transfer.
                                                                                                                                                         in the baseline figure   Baseline figure – This matter
                                                                                                                                                         from 9758 units to       will be pursued with the IT
                                                                                                                                                         9890 units.              Department.
                                         Not auditable     Emergency repairs

                    Well administered,
                    maintained and
                                                           Within 24hrs - 75%
                                                           Within 48hrs - 10%
                                                           Within 72hrs - 10%
                                                                                         91.52%
                                                                                          5.56%
                                                                                          1.02%
                                                                                                       Emergency
                                                                                                       Repairs – within
                                                                                                       24 hours
                                                                                                                            Financial
                                                                                                                            Statements       A           Achieved above the
                                                                                                                                                         target.
                                                                                                                                                                                              Agreed.


                    affordable rented                      Within 72hrs - 5%              1.79%                             Complaints
                    units                                  Jobs Outstanding               0.13%                             Register
                                                                                                                                                                                  Due to financial constraints
                                         Not auditable     Routine repairs                                                                                                        only emergency repairs are
                                                           Within 30days – 50%
                                                                                                                                                   
                                                                                         9.98%         Routine Repairs                                   Target not achieved.     undertaken and the balance
                                                           Within 90days – 20%           1.31%         within 30 days                                                             will be dealt within the the
                                                           Within 150days – 20%          0.50%                                                                                    Rehabilitation Program.
                                                           Above 150days – 10%           0.55%
                                                           Jobs Outstanding              87.67%                                                                                   Increase in deficit due to :
                                                                                                                                                                                  Provision for doubtful debts -

                                                                                                                                                   
                                                                                                                                                         Target not achieved.     R30 881 162
                                         Deficit as at     Improve on deficit by 5%    R68 360 632     Reduce baseline                                                            Upgrading of Flats
                                         30/06/05                                                      Deficit by 5% per                                                          R33 158 295 (Council
                                         R28 766 208                                                   year                                                                       authority to fund from HDF)
                                         Not auditable     Hostels                                     Complete
                    Improved living
                    conditions
                                                           Kwa Mashu - 775 Beds
                                                           Dalton - 288 Beds
                                                           SJ Smith - 750 Beds
                                                                                           1680
                                                                                           149
                                                                                            307
                                                                                                       Upgrades for all
                                                                                                       Hostels as per
                                                                                                       approved
                                                                                                                            Status Report
                                                                                                                            on Upgrades
                                                                                                                                             A
                                                                                                                                                        Target not achieved.     Insufficient funding. Funding
                                                                                                                                                                                  that was earmarked from HOD
                                                                                                                                                                                  was delayed. Problems were
                                                           Jacobs - 680 Beds                781        Business Plan                                                              experienced with the
                                                           Umlazi Glebelands                                                                                                      contractors in respect of
                                                           Hostels - 750 Beds              552         Emergency            Complaints                                            productivity and workmanship.
                                                                                                       Repairs – within     Register


                                                                                                                                                   
                                         Not Auditable     Emergency repairs                           24hrs                                                                                  Agreed.
                                                           within 24hrs – 75%            90.61%        Routine repairs                                   Achieved above the
                                                           Within 48hrs – 10%             8.16%        within 30 days                                    Target.
                                                           Within 72hrs – 10%             1.10%
                                                           Above 72hrs – 5%                  0
                    Provision of         14 151 sites      10 000 sites                15 680 sites    10 000 for first 4                                Achieved above the                   Agreed.
                    Housing
                    Engineering
                    Services to reduce
                                                                                                       years and 16000
                                                                                                       for the fifth year
                                                                                                       (2008).
                                                                                                                            Status
                                                                                                                            Reports          A
                                                                                                                                                        Target.


                    Housing Backlog
                                         15 110 units      10 000 units                11 552 units    Develop 16 000                                    Achieved above the                   Agreed.

                                                                                                                                                   
                    Reduced housing                                                                    Housing Units per    Status           A           Target.
                    backlogs                                                                           year over 5 years    Reports


                                                                                                  46
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                         ANNEXURE A
  Key Performance                 Key         Baseline                Target at      Position at          5 Yr Targets        Means of       Freq   Status   Audit Comment       Management
    Area (KPA)                Performance     at 30/06/2005          30/06/2006                                              Verification                                         Comment
                               Indicators                                            30/06/2006                                (MOV) /
                                 (KPIs)                                                                                     Responsibility

                                                                             SERVICE DELIVERY SCORECARD
  UNITS
                                                                                                                                                    
                                                                                                                                                                          Head: Electricity
                             New delivery    Meet Customer      88 %              96 %
  OUTPUTS                    connections :   Requirements
                                                                                                        95% of              Application      Q
  (ELECTRICITY)                                                                                         applications        Records plus                     Target       Exceeded target by 9
                             Credit          88 %                                                                                                            Achieved     %
                                                                                                        received            MIMS
  The provision of an
                                                                                                        completed within
  integrated and well                                                                                   standard time.
  maintained electrical


                                                                                                                                                    
  infrastructure to                                                                                     50% of                               Q
                             New Delivery    Meet Customer      30.2 %            75 %
  provide electricity and                                                                               applications
  public lighting services
                             Connections:    Requirements –                                                                                                  Target       Exceeded target by
                                                                                                        received                                             Achieved
  that is affordable and     EFA             65 %                                                                                                                         149 %
                                                                                                        completed within
  appropriate                                                                                           standard time


                                                                                                                                                    
                                                                                                        95% of              Records          Q                            Missed target by only
                             New Delivery    Electrify houses   86 %              82 %
                                                                                                        applications                                         Target Not   4.6 % due to:
                             Housing         for which
                                                                                                        received                                             Achieved
                                             Housing have
                                                                                                        completed within                                                  1.Shortage of skills,
                                             made
                                                                                                        standard time                                                     contractors de-listed
                                             applications
                                                                                                                                                                          due to fraud.
                                             and paid costs
                                                                                                                                                                          2. Delays in installation
                                             92 %
                                                                                                                                                                          of electrical
                                                                                                                                                                          infrastructure due to
                                                                                                                                                                          Housing construction
                                                                                                                                                                          not being phased to
                                                                                                                                                                          suit availability of
                                                                                                                                                                          electrical infrastructure.
                                                                                                                                                                          3. Ellipse upgrade
                                                                                                                                                                          rendered progress
                                                                                                                                                                          reports unavailable.
                                             Restoration
                             Quality of      (NRS 047)                                                                      Fault Records    Q
                             supply                                                                     Restoration :                                        Target       Exceeded target by
                                             33.6% within
                                             1.5hrs
                                                                30 %              32.5 %                30% within 1.5hrs
                                                                                                                                                            Achieved     8.3 %



                                             65.9% within
                                             3.5hrs
                                                                60 %              60.2 %                60% within 3.5hrs
                                                                                                                                                                         Exceeded target by
                                                                                                                                                                          0.3 %


                                                                                                                                                    
                                             80.3% within       79                92.9%                 85% within 7.5hrs                                                 Exceeded target by
                                             7.5hrs                                                                                                                       23 %


                                             89.1% within
                                             24hrs
                                                                87                99%                   90% within 24hrs
                                                                                                                                                                         Exceeded target by
                                                                                                                                                                          13.8 %




                                                                                                   47
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                     ANNEXURE A




                                                    Baseline                                                5 Yr Targets   Means of            Freq
  Key Performance Key Performance                   at 30/06/2005            Target at        Position at                  Verification               Status   Audit Comment        Management
  Area (KPA)      Indicators (KPIs)                                         30/06/2006                                     (MOV) /                                                  Comment
                                                                                              30/06/2006                   Responsibility
                                                                             COMMUNITY SERVICES SCORECARD

  OUTCOMES
  Satisfied health,
                         % increase in the
                         provision and              20%                 Outstanding
                                                                                         No change
                                                                                                            40% increase   GIS database        A
                                                                                                                                                              Base line as at 30
                                                                                                                                                               June 2006 not
                                                                                                                                                               smart No audit
                                                                                                                                                                                    Agreed: baseline
                                                                                                                                                                                    information
                                                                                                                                                                                    inappropriate.
  safety and social      coverage of services                                                                              and Quality of                      could be             Baseline, annual
  needs                  in the EMA                                                                                        Life                                undertaken           and 5 yr targets
                                                                                                                                                                                    to be redefined



  RESULTS
  The people /
  communities in
                         % increase in the
                         number of people
                                                    30%
                                                                        Outstanding
                                                                                         No change          40% increase   Household
                                                                                                                           surveys
                                                                                                                                               A              Base line as at 30
                                                                                                                                                               June 2006 not
                                                                                                                                                               smart No audit
                                                                                                                                                                                    Agreed: baseline
                                                                                                                                                                                    information
                                                                                                                                                                                    inappropriate.
  eThekwini              utilizing the community                                                                                                               could be             Baseline, annual
  Municipality Area      services                                                                                                                              undertaken           and 5 yr targets
  (EMA) undertake                                                                                                                                                                   to be redefined
  health and safety
  promotion as well
  as social activities
                         % increase in
                         community
                         participation in health,
                                                    10%                 Outstanding
                                                                                         No change
                                                                                                            45% increase   Phone in
                                                                                                                           programme
                                                                                                                           Quality of Life
                                                                                                                                               A
                                                                                                                                                              Base line as at 30
                                                                                                                                                               June 2006 not
                                                                                                                                                               smart No audit
                                                                                                                                                                                    Agreed: baseline
                                                                                                                                                                                    information
                                                                                                                                                                                    inappropriate.
                         safety and social                                                                                 Survey                              could be             Baseline, annual
                         services forums / joint                                                                                                               undertaken           and 5 yr targets
                         structures                                                                                                                                                 to be redefined

  CORE OUTPUTS           Total number of
                         communities served
                         within acceptable
                                                    10%
                                                                                         No change
                                                                                                            50% increase   Health Survey
                                                                                                                           Units Statistical
                                                                                                                           data
                                                                                                                                               A
                                                                                                                                                              Base line as at 30
                                                                                                                                                               June 2006 not
                                                                                                                                                               smart No audit
                                                                                                                                                                                    Agreed: baseline
                                                                                                                                                                                    information
                                                                                                                                                                                    inappropriate.
                         distances                                                                                         Quality of Life                     could be             Baseline, annual
  Health, social                                                                                                           Survey                              undertaken           and 5 yr targets
  needs and safety                                                                                                                                                                  to be redefined
  satisfied
                         Level of satisfaction
                         with the services
                         provided
                                                    65%
                                                    (QOL Survey 2003)
                                                                        Outstanding
                                                                                         No change
                                                                                                            75%            Quality of Life
                                                                                                                           Survey
                                                                                                                                               A
                                                                                                                                                              Base line as at 30
                                                                                                                                                               June 2006 not
                                                                                                                                                               smart No audit
                                                                                                                                                                                    Agreed: baseline
                                                                                                                                                                                    information
                                                                                                                                                                                    inappropriate.
                                                                                                                                                               could be             Baseline, annual
                                                                                                                                                               undertaken           and 5 yr targets
                                                                                                                                                                                    to be redefined




                                                                                              48
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                  ANNEXURE A
                                    Baseline                                                                                5 Yr Targets   Means of         Freq
  Key Performance Key Performance   at 30/06/2005                              Target at               Position at                         Verification            Status   Audit Comment             Management
  Area (KPA)      Indicators (KPIs)                                           30/06/2006                                                   (MOV) /                                                    Comment
                                                                                                        30/06/2006                         Responsibility
                                                                               COMMUNITY SERVICES SCORECARD


                                                                                                                                                                   
                    Increased uptake                                                                                                       Statistics                                                 Agreed:
  UNIT OUTPUTS      Prevention of Mother     Coverage of target           No target set          Outstanding                70% coverage   Provincial/                      No auditable              Baseline, annual
                                                                                                                            of target                       A               information.
                    to child HIV             population-55.57%                                                                                                                                        and 5 Year
  A comprehensive   Transmission Program     (17.72% increase)                                                              population                                      However this does         targets to be
  primary health                                                                                                                           District Data                    not indicate that no      redefined.
  care service                                                                                                                                                              service delivery has
                    (To facilitate                                                                                                                                          taken place
                    intervention for women

                                                                                                                                                                   
                                             Tested-44006                                                                                                                                             Agreed:
                    towards an AIDS free     (MthAvg3667) (25%            No target set          Outstanding                                                                No auditable              Baseline, annual
                    generation)              increase)                                                                                                                      information.              and 5 Year
                                                                                                                                                                            However this does         targets to be
                                                                                                                                                                            not indicate that no      redefined.
                                                                                                                                                                            service delivery has
                                                                                                                                                                            taken place


                                                                                                                                                                   
                                             Post test counselled                                                                                                                                     Agreed:
                                             positive 15221 (Month        No target set          Outstanding                                                                No auditable              Baseline, annual
                                             Average 1268) (24.4 %                                                                                                          information.              and 5 Year
                                             increase)                                                                                                                      However this does         targets to be
                                                                                                                                                                            not indicate that no      redefined.
                                                                                                                                                                            service delivery has
                                                                                                                                                                            taken place


                                                                                                                                                                   
                                                                                                                                                                                                      Agreed:
                                             Antenatal Nvp-10561          No target set          Outstanding                                                                No auditable              Baseline, annual
                                             (Month Average 880)                                                                                                            information.              and 5 Year
                                             (69.4% uptake)                                                                                                                 However this does         targets to be
                                                                                                                                                                            not indicate that no      redefined.
                                                                                                                                                                            service delivery has
                                                                                                                                                                            taken place


                                                                                                                                                                   
                                             Babies NVP-10739                                                                                                                                         Agreed:
                                             (Month Average 895)          No target set          Outstanding                                                                No auditable              Baseline, annual
                                             (100% uptake)                                                                                                                  information.              and 5 Year
                                                                                                                                                                            However this does         targets to be
                                                                                                                                                                            not indicate that no      redefined.
                                                                                                                                                                            service delivery has
                                                                                                                                                                            taken place


                                                                                                                                                                   
                    Facilitate access of                                                                                                                                    Duplications were
                    child headed             Data verification process                                                      Package of     Strategic and                    identified reducing       Agreed.
                                                                                  G
                                                                          No longer valid as a
                    households (CHH) to      complete.                                                                      services       Operational                      the CHH from 192          The Service
                                                                          KPI                    No longer valid as a KPI
                    an agreed package of                                                                                    provided 50%   Plans                            to 186.                   package will
                                             Database has been                                                              of the
                    services                 updated.                                                                                                                       Significant progress      feature as a KPI,
                                                                                                                            eThekwini                                       noted in the              once developed
                    Identification of CHH    16413 visits captured                                                          area           Statistics
                                                                                                                                                                            correction of errors
                    and development of a     with 192 identified child-                                                                                                     as at the initial input
                    database                 headed households.                                                                                                             of data and last
                                                                                                                                                                            Audit.
                                             Child-headed
                                             households have been
                                             linked to Social, Welfare
                                             and Food Security
                                             Services.




                                                                                                       49
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                              ANNEXURE A
                                    Baseline                                                                        5 Yr Targets      Means of          Freq
  Key Performance Key Performance   at 30/06/2005                                   Target at         Position at                     Verification             Status   Audit Comment          Management
  Area (KPA)      Indicators (KPIs)                                                30/06/2006                                         (MOV) /                                                  Comment
                                                                                                      30/06/2006                      Responsibility
                                                                                    COMMUNITY SERVICES SCORECARD
                                                  Staff placement in terms     No target set    Outstanding                                                                                    Agreed:

                                                                                                                                                               
                        Increased equity in       of new Organogram and                                             At least 80% of   Organogram        A               No auditable           Baseline, annual
                        distribution of Health    placement agendas is 80                                           eThekwini                                           information.           and 5 Year
                        Service resources                                                                           Municipal Area    Management                        However this does
                                                  % complete.                                                                                                                                  targets to be
                        within EMA                                                                                  (EMA) to have     information/                      not indicate that no   redefined.
                                                                                                                    equity in                                           service delivery has
                                                                                                                    Health Service    Reports                           taken place
                                                                                                                    resource
                                                                                                                    allocation
                                               North              R33.37       No target set    Outstanding                                                                                    Agreed:
                        Expenditure per Capita South                                                                At least 80% of   Organogram        A               No auditable

                                                                                                                                                               
                                                                  R31.65                                                                                                                       Baseline, annual
                                               West               R28.10                                            eThekwini                                           information.           and 5 Year
                                                                                                                    Municipal Area    Management                        However this does      targets to be
                                                                                                                    (EMA) to have     information/Rep                   not indicate that no
                                                  Range                                                                                                                                        redefined.
                                                                                                                    equity in         orts                              service delivery has
                                                  Variance        5.27
                                                  % Decrease                                                        Health Service                                      taken place
                                                                  34 %                                              resource
                                                                                                                    allocation
                                                               PN       EHP    Outstanding                                                                                                     Agreed:
                        Human Resource per                                                                          At least 80% of   Organogram        A               No auditable

                                                                                                                                                               
                                                  North        16032   56111                    Outstanding                                                                                    Baseline, annual
                        Capita                    South        13148   52593                                        eThekwini                                           information.           and 5 Year
                                                                                                                    Municipal Area    Management                        However this does
                                                  West         16667   57143                                                                                                                   targets to be
                                                                                                                    (EMA) to have     information/                      not indicate that no
                                                  Range                                                                                                                                        redefined.
                                                                                                                    equity in         Reports                           service delivery has
                                                  Variance     3519    4550
                                                  %                                                                 Health Service                                      taken place
                                                  decrease     41 %      40%                                        resource
                                                                                                                    allocation

  UNIT OUTPUTS                                                                                                                                                          No auditable           Agreed.

                                                                                                                                                               
                                                                                                No change
                                                                                                                                                                        information.           Baseline
  A safe and secure     Increased levels of       66%                                                               75%               Quality of Life   A               However this does      information
                                                                               Outstanding
  living environment    citizens reporting        (Quality of Life Survey                                                             Survey                            not indicate that no   inappropriate.
                        feeling safer             2003)                                                                                                                 service delivery has   Baseline, annual
                                                                                                                                                                        taken place            and 5 yr targets
                                                                                                                                                                                               to be redefined.

  UNIT OUTPUTS          Conform to national       10%                          Outstanding                          50% increase      Statistical       A               No audit could be      Agreed.

                                                                                                                                                               
                                                                                                No change
                        standards of speed                                                                                            analysis of                       undertaken.            Baseline
                        and weight of                                                                                                 emergencies                       However this does      information
  Protection of lives   response to fires                                                                                             attended                          not indicate that no   inappropriate.
  and property          according to risk                                                                                                                               service delivery has   Baseline, annual
                        category                                                                                                                                        taken place            and 5 yr targets
                                                                                                                                                                                               to be redefined.

                        Percentage of persons     30%                          Outstanding                          50% increase      Survey            A               No audit could be      Agreed.

                                                                                                                                                               
                                                                                                No change
                        satisfied with the                                                                          in level of                                         undertaken.            Baseline
                        overall service                                                                             satisfaction                                        However this does      information
                        provided by the                                                                                                                                 not indicate that no   inappropriate.
                        Municipality’s Fire and                                                                                                                         service delivery has   Baseline, annual
                        Emergency Service                                                                                                                               taken place            and 5 yr targets
                                                                                                                                                                                               to be redefined.




                                                                                                     50
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                             ANNEXURE A
                                    Baseline                                                                  5 Yr Targets      Means of               Freq
  Key Performance Key Performance   at 30/06/2005                              Target at        Position at                     Verification                  Status   Audit Comment          Management
  Area (KPA)      Indicators (KPIs)                                           30/06/2006                                        (MOV) /                                                       Comment
                                                                                                30/06/2006                      Responsibility
                                                                               COMMUNITY SERVICES SCORECARD

                     Reduce number of
                     fires and related
                     deaths, injuries and
                                                20%                       Outstanding      No change          30% reduction     Surveys                A
                                                                                                                                                                      No audit could be
                                                                                                                                                                       undertaken.
                                                                                                                                                                       However this does
                                                                                                                                                                                              Agreed.
                                                                                                                                                                                              Baseline
                                                                                                                                                                                              information
                     property destruction                                                                                                                              not indicate that no   inappropriate.
                                                                                                                                                                       service delivery has   Baseline, annual
                                                                                                                                                                       taken place            and 5 yr targets
                                                                                                                                                                                              to be redefined.

                     Improved public
                     awareness of fire and
                     safety in informal
                                                20%                       Outstanding      No change          50 %
                                                                                                              awareness
                                                                                                                                Surveys                A
                                                                                                                                                                      No audit could be
                                                                                                                                                                       undertaken.
                                                                                                                                                                       However this does
                                                                                                                                                                                              Agreed.
                                                                                                                                                                                              Baseline
                                                                                                                                                                                              information
                     settlements                                                                                                                                       not indicate that no   inappropriate.
                                                                                                                                                                       service delivery has   Baseline, annual
                                                                                                                                                                       taken place            and 5 yr targets
                                                                                                                                                                                              to be redefined.

                     Formulated plans to
                     respond to and recover
                     from the effects of
                                            15%                           Outstanding      No change          100%
                                                                                                              implemented
                                                                                                                                Integrated
                                                                                                                                disaster
                                                                                                                                Management
                                                                                                                                                       A
                                                                                                                                                                      No audit could be
                                                                                                                                                                       undertaken.
                                                                                                                                                                       However this does
                                                                                                                                                                                              Agreed.
                                                                                                                                                                                              Baseline
                                                                                                                                                                                              information
                     disasters                                                                                                  Plan Document                          not indicate that no   inappropriate.
                                                                                                                                                                       service delivery has   Baseline, annual
                                                                                                                                                                       taken place            and 5 yr targets
                                                                                                                                                                                              to be redefined.

  UNIT OUTPUTS       Number of
                     public/private
                     partnerships
                                                10%                       Outstanding      No change          75% of
                                                                                                              services
                                                                                                              offered have
                                                                                                                                Number of
                                                                                                                                signed
                                                                                                                                Partnership
                                                                                                                                                       A
                                                                                                                                                                      No auditable
                                                                                                                                                                       information.
                                                                                                                                                                       However this does
                                                                                                                                                                                              Agreed.
                                                                                                                                                                                              Baseline
                                                                                                                                                                                              information
  Access to social   developed yielding                                                                       strategic         Agreements                             not indicate that no   inappropriate.
  services           more effective service                                                                   partnerships      Surveys                                service delivery has   Baseline, annual
                     delivery                                                                                                                                          taken place            and 5 yr targets
                                                                                                                                                                                              to be redefined.

                     Increased utilisation
                     and maintenance of
                     existing social services
                                                52%
                                                (Quality of life Survey
                                                2003)
                                                                          Outstanding      No change          65% utilisation   Database of
                                                                                                                                Maintenance
                                                                                                                                contracts
                                                                                                                                                       A
                                                                                                                                                                      No auditable
                                                                                                                                                                       information.
                                                                                                                                                                       However this does
                                                                                                                                                                                              Agreed.
                                                                                                                                                                                              Baseline
                                                                                                                                                                                              information
                                                                                                                                completed                              not indicate that no   inappropriate.
                                                                                                                                                                       service delivery has   Baseline, annual
                                                                                                                                Records of                             taken place            and 5 yr targets
                                                                                                                                facility utilisation                                          to be redefined.



                     Responsible use of
                     natural resources
                                                8 % of open space
                                                assets formally managed
                                                                          Outstanding      No change
                                                                                                                                                                      No auditable
                                                                                                                                                                       information.
                                                                                                                                                                       However this does
                                                                                                                                                                                              Agreed.
                                                                                                                                                                                              Baseline
                                                                                                                                                                                              information
                                                                                                                                                                       not indicate that no   inappropriate.
                                                                                                                                                                       service delivery has   Baseline, annual
                                                                                                                                                                       taken place            and 5 yr targets
                                                                                                                                                                                              to be redefined.




                                                                                                51
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                       ANNEXURE A

                                               Baseline                                                            5 Yr Targets    Means of       Freq
  Key Performance         Key Performance      at 30/06/2005              Target at            Position at                         Verification             Status   Audit Comment           Management
  Area (KPA)              Indicators (KPIs)                              30/06/2006                                                (MOV) /                                                   Comment
                                                                                               30/06/2006                          Responsibility
                                                                                  ADMINISTRATION SCORECARD
  OUTCOMES                                                                                                                                          Q

  Units satisfied with
  the Corporate and
                          Number of Units
                          satisfied with the
                          Corporate and HR
                                               Tenders re-invited
                                               for consultants to
                                               undertake survey.
                                                                     To replace Project
                                                                     Siyaphambili with
                                                                     consultants by the
                                                                                          Consultants have not
                                                                                          commenced the
                                                                                          climate survey yet
                                                                                                               70%                 Customer
                                                                                                                                   survey
                                                                                                                                                                    Noted.Survey has now
                                                                                                                                                                     been commissioned
                                                                                                                                                                     and consultants
                                                                                                                                                                                             Mr Siphiwe
                                                                                                                                                                                             Madondo –
                                                                                                                                                                                             Deputy City
  HR Service              administrative       Consultants had       end of June 2006                                                                                appointed.Action Plan   Manager
                          service              been withdrawn                                                                                                        reflects                Corporate and HR
                                               assuming that                                                                                                         commencement date
                                               internal resources                                                                                                    as 11 September 2006
                                               were to be used to                                                                                                                            Deloitte & Touche
                                               gauge employee                                                                                                                                Survey have
                                               climate                                                                                                                                       been appointed to
                                                                                                                                                                                             undertake the
                                                                                                                                                                                             Internal Employee
                                                                                                                                                                                             Perception
                                                                                                                                                                                             Study during
                                                                                                                                                                                             September 2006 and
                                                                                                                                                                                             to finalise same by
                                                                                                                                                                                             December 2006

                                                                                                                                                            
                                                                                                                                                    Q
  RESULTS                 % of Clusters and                                                                        100%           Survey and
                          Units implementing
                                             100 % rollout           100% rollout by      Target reached           implementation Units quarterly
                                                                                                                                                                     Noted.Agree             Accept audit finding
  Clusters and units      Batho Pele policy                          June 2006                                                    minutes
  deliver in a customer   and procedures
  focused way.
                          Rollout of Batho
                          Pele Program/Plan
                          throughout the
                                            Target reached           100% rollout of
                                                                     Batho Pele by June
                                                                                        Target met
                                                                                                                   100%           Minutes,
                                                                                                                   implementation Reports and
                                                                                                                                  Business Plans
                                                                                                                                                 Bi-A
                                                                                                                                                                    Noted.Target
                                                                                                                                                                     accomplished
                                                                                                                                                                                             Concur with audit
                                                                                                                                                                                             finding
                          Municipality                               2006

                          Employees with the
                          necessary skills
                                              The Skills Audit is in To finalise the
                          and competencies the pipeline              Skills Audit
                                                                                          The Skills Audit is on
                                                                                          the go
                                                                                                                   85%             Skills Audit     Every
                                                                                                                                                    2.5
                                                                                                                                                    years
                                                                                                                                                                    The Skills Audit is now Competency profiling
                                                                                                                                                                     underway                currently progressing
                          to deliver services                                                                                                                                                in terms of
                          in a customer                                                                                                                                                      the Plan
                          focused manner


                                                                                                                                                            
  CORE OUTPUTS
  Customer focused    % of corporate and                                                                           100% of unit    Performance      A
                                         Target reached              Performance Plans Target met                                                                    Noted. Agree            Accept audit finding
  corporate and human HR unit plans                                  to be in place by 30
                                                                                                                   plans           assessments
  resources service   implemented                                                                                  implemented
                                                                     June 2006




                                                                                                       52
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                     ANNEXURE A
                                     Baseline                                                                       5 Yr Targets   Means of       Freq
  Key Performance  Key Performance at 30/06/2005                             Target at            Position at                      Verification          Status   Audit Comment             Management
  Area (KPA)       Indicators (KPIs)                                        30/06/2006                                             (MOV) /                                                  Comment
                                                                                                  30/06/2006                       Responsibility
                                                                                     ADMINISTRATION SCORECARD
                           Number of people                              Annual Target :
                          from EE target
                          groups employed in
                          the 3 highest levels
                                                 African
                                                 Top     - 38
                                                 Senior - 37
                                                                         African
                                                                          43% ,42%
                                                                         and 43%
                                                                                             African = 38% ,21%
                                                                                                       and 22%
                                                                                             Coloured = 5% ,3%
                                                                                                                    EE National
                                                                                                                    Targets
                                                                                                                                   EE Reports     Q/A
                                                                                                                                                                 African = 47% under - Audit finding is
                                                                                                                                                                          representation accepted
                                                                                                                                                                  Coloured =1% over-
                          of management in       Middle - 83             Coloured = 3%, 3%               and 3%                                                           representation
                          your approved EE                                and 3%             Indian = 25%,35%                                                     Indian = 29% over -
                          plan.
                                                 Coloured                Indian = 20% ,24%            and 33%                                                             representation
                                                 Top    - 5                       and 20%    Females = 22%,17%                                                    Female = 33% under -
                                                 Senior - 4              Females =                      and 24%                                                           representation
                                                 Middle -16              32%,30%
                                                                         and 34%
                                                 Indian
                                                 Top - 29
                                                 Senior - 69
                                                 Middle -142

                                                 Females
                                                 Top - 22
                                                 Senior - 35
                                                 Middle - 99


                           % of budget
                          actually spent on
                          implementing your
                                                 21% overspending
                                                 on available training
                                                 expenditure budget
                                                                         Limit
                                                                         over-spending on
                                                                         unbudgeted
                                                                                              21.40% of budget       100 % of
                                                                                             spent split as follows: budget
                                                                                             On WSP = 3,32%
                                                                                                                                   Financial
                                                                                                                                   Report
                                                                                                                                                  Q
                                                                                                                                                                 A large portion of the
                                                                                                                                                                  training is still being
                                                                                                                                                                  directed towards
                                                                                                                                                                                            Accept audit
                                                                                                                                                                                            finding.To be
                                                                                                                                                                                            addressed as a
                          WSP.                   of R16,497,870 was      training            Not on WSP=18,08%                                                    courses that are not      serious concern
                                                 actually incurred.                                                                                               part of the approved
                                                 This converts to                                                                                                 WSP
                                                 about R3 million
                                                 overspent
                                                                                                                                                                                            Mr Dave Cloete –

                                                                                                                                                         
  UNIT OUTPUTS            Implement new          New HR staff                                                       100%           Organograms    A
                                                                         Target has been     Target met                                                           KPI has been              Head : Human
                          effective customer     structure have been                                                               Job
                          focused HR staff       implemented             accomplished                                              descriptions                   accomplished              Resources
  Customer focused        structures in
  human resources         Council                                                                                                                                                           Accept audit finding
  service to all units and

                                                                                                                                                         
  clusters                                                                                                                                                        Performance reviews
                           Performance of        The mid year reviews                                               100%           Performance    A
                           Deputy Heads : HR     for Deputy Heads: HR
                                                                      Half Yearly            The bi-annual                         plans and
                                                                                                                                                                  for end of June 2006      Accept audit finding
                           jointly assessed by   were completed in    assessments are        performance review                    assessments                    have been done as
                           Head : HR and         February 2005        undertaken             for Deputy Heads due                                                 required.Evidence of
                           respective Deputy                                                 at the end of June                                                   review furnished and
                           City Managers                                                     2006 was done during                                                 examined
                                                                                             23-25 August 2006




                                                                                                          53
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                              ANNEXURE A
                                     Baseline                                                                              5 Yr Targets     Means of       Freq
  Key Performance  Key Performance at 30/06/2005                              Target at              Position at                            Verification          Status   Audit Comment               Management
  Area (KPA)       Indicators (KPIs)                                         30/06/2006                                                     (MOV) /                                                    Comment
                                                                                                     30/06/2006                             Responsibility
                                                                                      ADMINISTRATION SCORECARD


                                                                                                                                                                  
                                                                                                                                                              Q
                        Develop and              Completed as at 30-                                                       100%             Audit of
                        implement                June-2005
                                                                         The divisional        The proposed                                 implementation
                                                                                                                                                                           Noted.Awaiting        Accept audit finding
                        divisional common                                common                divisional Conditions                        of divisional                  outcome of the next
                        conditions of                                    Conditions of         of Service were                              common                         Committee meeting
                        service                                          Service to be         submitted to                                 conditions of                  which will make a
                                                                         submitted to the      Provincial Bargaining                        service                        pronouncement on the
                                                                         Provincial            Committee for                                                               submission of the new
                                                                         Bargaining            consideration on                                                            divisional Conditions
                                                                         Committee             03-05-2006.The                                                              of Service
                                                                                               Committee is
                                                                                               scheduled to meet on
                                                                                               Wed : 13-09-2006
                        Implementation of a                                                                                                                   Q
                        fully integrated
                        Payroll and HR
                        Management
                                                 A Unique
                                                 Implementation
                                                 Roving Team has
                                                                         100%
                                                                         implementation of
                                                                         the new Payroll
                                                                                               The new Unique        100 %
                                                                                               Payroll System is now complete
                                                                                               operational
                                                                                                                                      Project Plan
                                                                                                                                      Management
                                                                                                                     Fully integrated Reports
                                                                                                                                                                          Noted.The new Payroll Accept audit finding
                                                                                                                                                                           System is up and
                                                                                                                                                                           running as required
                        System (Unique)          been set up and the     System                                            Payroll and HR
                                                 roll out is currently                                                     Management
                                                 underway as per the                                                       system
                                                 Business Plan.
                                                                                               Unit has amended its                                           Q

                                                                                                                                                                  
  UNIT OUTPUTS          Currently revising the
                                                                                               Scorecard. Some                                                             Audit not undertaken as
                        Scorecard                                                                                                                                          no information available.
  An efficient legal                                                                           difficulty experienced in
  service able to                                                                              verifying the new
  support the legal                                                                            baselines. Information
  requirements of the                                                                          on the baselines also
  Municipality.                                                                                not in order. Currently
                                                                                               trying to determine
                                                                                               accuracy of new
                                                                                               baselines.


                                                                                                                                                              Q

                                                                                                                                                                  
  UNIT OUTPUTS         % of Skills levy                                                                                    Maximum          Schedules of
                                                 The required         60%                      Refund coming                                                                                       Mrs Alexis Azzarito
                       grant refunded by                                                                                   possible %       payments
                       LGWSETA for               percentage refund at                          through as required         Skills Levy      provided by the                Noted.Refund at 60% – Deputy Head :
  Comprehensive Skills previous year’s           60% is received as                                                        grant refunded   LGWSETA                        is received as required Strategic Planning
  Development Service Workplace Skills           required                                                                  from the
  to the               Plan (max possible                                                                                  LGWSETA                                                                     Accept audit finding.
  Municipality/EMA     = 60%)



                                                                                                                                                                  
                                                                                                                           Maximum                            Q
                        % of discretionary                                                                                 possible %       Contract
                        grant paid by
                                                 An amount of R1,5       10% of total Skills   Discretionary funding                        stipulating the
                                                                                                                                                                           Noted.The                Accept audit finding.
                                                 million was             Levy paid             from the LGWSETA is         discretionary                                   discretionary funding is
                        LGWSETA                                                                                            grant received   committed
                                                 deposited by the                              coming through as                            amount signed                  received as required
                                                 LGWSETA into the                              required                    from
                                                                                                                           LGWESETA         by the
                                                 municipality’s bank                                                                        LGWESETA
                                                 account recently




                                                                                                             54
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                  ANNEXURE A
                                     Baseline                                                                   5 Yr Targets    Means of       Freq
  Key Performance  Key Performance at 30/06/2005                      Target at            Position at                          Verification           Status   Audit Comment           Management
  Area (KPA)       Indicators (KPIs)                                 30/06/2006                                                 (MOV) /                                                 Comment
                                                                                           30/06/2006                           Responsibility
                                                                              ADMINISTRATION SCORECARD


                                                                                                                                                       
                                                                                                                                                Q
                         Completed                                                                              Completed       WSP
                                            The WSP for                                                         WSP
                         Workplace Skills
                                            2005/06 has been     Completed WSP        WSP for 2005/06 is in                                                     Noted. WSP            Accept audit finding
                         Plan for
                                            finalized and is                          place                                                                     addressed as required
                         2005/2006
                                            available for
                                            inspection

                         Completed                                                                                                              Q
                         Community Skills
                         Programme for
                         2005/2006
                                            Training
                                            programmes and
                                            other projects are
                                                                 To sustain the
                                                                 rollout of the
                                                                 Community Skills
                                                                                      Training programmes
                                                                                      and other projects
                                                                                      taking place as
                                                                                                                Completed and Programmes
                                                                                                                ongoing roll out and Roll out
                                                                                                                of CSP’s per     plans
                                                                                                                                                               Noted.Training and    Audit finding
                                                                                                                                                                projects happening as accepted
                                                                                                                                                                planned
                                            ongoing              Programmes           required in the           requirements.
                                                                                      following :
                                                                                      - ABM Programmes
                                                                                      - Maths and Science
                                                                                      - INK Programmes
                                                                                      - Donor Mapping
                                                                                      - Job Shop
                                                                                      - Asset Mapping
                                                                                      - SDB Programmes
                                                                                      - Cato Manor
                                                                                      - ABET – Muthi Trade


                                                                                                                                                       
  UNIT OUTPUTS           % of people trained                                                                    80%             Implementation Q & A
                         as per WSP
                                             58.21 %             100% of requested Only 79,69% of                               report
                                                                                                                                                                Only 2542 staff         Finding accepted.
                                            represents a 3.21%   quarterly training to requested training has                                                   benefited from training Various contributing
  Comprehensive Skills                      increase             be undertaken         been undertaken                                                          interventions out of a factors at play herein
  Development Service                                                                  73,72% of requested                                                      budgeted 3190 - a
  to the                                                                               training done                                                            shortfall of 648
  Municipality/EMA                                                                                                                                              employees




                                                                                                   55
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                     ANNEXURE A
                                     Baseline                                                         5 Yr Targets   Means of       Freq
  Key Performance  Key Performance at 30/06/2005                Target at            Position at                     Verification          Status   Audit Comment          Management
  Area (KPA)       Indicators (KPIs)                           30/06/2006                                            (MOV) /                                               Comment
                                                                                     30/06/2006                      Responsibility
                                                                        ADMINISTRATION SCORECARD
                                                                                                                     Implementation Q

                                                                                                                                           
                                                                                                      100% of CSP
                    3(b)               Learnerships :       Projects            Agriculture Group A = implemented    report                                 Completed     Audit finding
                    Number of people   Tourism Reception – undertaken where     25                                                                          Completed     accepted
                    trained in each    50 Customer Mgt – need is greatest       Agriculture Group B =                                                       Completed
                    project of
                    Community Skills
                                       52                                       25                                                                          Completed
                                       Water Reticulation –                     Agriculture Group C =                                                       Completed
                    Programme
                                       26                                       30                                                                          Completed
                                       Project Mgt 1 – 51                       Customer Mgt = 49                                                           Completed
                                       Project Mgt 2 – 12                       Project Mgt 1 = 45
                                                                                                                                                            Completed
                                       Secretarial /Admin –                     Project Mgt 2 = 18
                                                                                                                                                            Completed
                                       50                                       Events Support = 45
                                       Events Support – 49                      Tourism Reception =                                                         70%
                                       LED’s EThekwini –                        45                                                                           Completed
                                       29                                       Early Childhood Dev=                                                        Completed
                                       LED’s Other - 14                         36                                                                          70%
                                       ECD’s – 20                               Audit Technician = 24                                                        Completed
                                       employed                                 Payroll Learnership =                                                       Completed
                                       ECD’s - 33                               24                                                                          70%
                                       unemployed                               L/G Contact Centre =                                                         Completed
                                       Co-Ops – 20                              35                                                                          70%
                                       Siyaya -20 Pay                           EThekwini Contact =                                                          Completed
                                       Leaners                                  30                                                                          Completed
                                       Siyaya – 28                              Water Reticulation 20                                                       90%
                                       Employed                                 C/Cntre Learnership =                                                        Completed
                                       Audit Technicians –                      32
                                       25                                       Secretarial Admin =
                                                                                64
                                                                                Fire FightersLearn. =
                                                                                28
                                       Formal statistics and 100%               Formal statistics and                                               Status-quo remains     Implementation has

                                                                                                                                           
                    Customer
                    satisfaction – WSP
                                       ROI’s are not in                         ROI’s not yet         80 %           Satisfactions   Q&A                                   been delayed due to
                                       place                                    implemented                          Surveys
                                                                                                                                                                           several factors



                                                                                                                                           
                                       Survey is still     No target in place   Not yet implemented                                                 No change in status-   Audit finding
                    CSP                                                                               80 %           Satisfactions   A
                                       outstanding                                                                                                  quo                    accepted.
                                                                                                                     Surveys                                               Implementation has
                                                                                                                                                                           been delayed




                                                                                            56
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                   ANNEXURE A
                                     Baseline                                                                  5 Yr Targets   Means of       Freq
  Key Performance  Key Performance at 30/06/2005                       Target at              Position at                     Verification             Status   Audit Comment             Management
  Area (KPA)       Indicators (KPIs)                                  30/06/2006                                              (MOV) /                                                     Comment
                                                                                              30/06/2006                      Responsibility
                                                                                ADMINISTRATION SCORECARD
  UNIT OUTPUTS                                                                                                 80%                              A

                                                                                                                                                       
                         % of Clusters and No survey carried                                                   Satisfaction on Customer
                                                                  A questionnaire       Survey outstanding                                                                                Dr S Naraidu – Head
                         Units satisfied with out.                                                             customer        Survey
  Provision of an        Occupational                             survey will be                                               Deputy Head                      Survey not yet            Occupational
                                                                  carried out in July                          survey.                                          undertaken                Health and Safety
  effective occupational Health and Safety
  health and safety      service                                  2006
  service (OHS)                                                                                                                                                                           Unanticipated delays
                                                                                                                                                                                          have caused the
                                                                                                                                                                                          survey to be
                                                                                                                                                                                          rescheduled to the
                                                                                                                                                                                          first or second
                                                                                                                                                                                          quarter of 2006/07
                                                                                                               80%                              Q

                                                                                                                                                       
                       % reduction in       99.25 %                                                                           Health & Safety
                       health and safety
                                                                  To sustain and        Acceptable levels of                  Report
                                                                                                                                                                The reduction of health Audit finding
                       hazards in the                             improve on existing   health and safety                     Deputy Head                       and safety hazards is accepted
                       Council                                    levels aimed at       hazards are                                                             under control
                                                                  reducing Health       maintained by the
                                                                  and Safety hazards    Unit


                                                                                                               80%                              Q

                                                                                                                                                       
                       Corporate           97.5 %                                                                             Plan
                       Occupational
                                                                  100%                  100% target has been                  Occupational
                                                                                                                                                                The Corporate         Accept audit finding
                       Health and Safety                                                reached                               Health & Safety                   Occupational Health
                       Management                                                                                             Report on the                     and Safety System is
                       System that has got                                                                                    plan                              now fully implemented
                       the support of the                                                                                     Deputy Head                       within the Council
                       clients, completed
                       according to plan

  UNIT OUTPUTS        % of
                      assignments/projec
                      ts delivered
                                            90% of assignments
                                            have terms of
                                                                  All reports to contain 100% target maintained 70 %
                                                                  terms of reference                                          Customer
                                                                                                                              relations
                                                                                                                                                Bi-A           Noted.Target being met Mr Mick Breslin –
                                                                                                                                                                                       Acting Head
                                            reference where
  Comprehensive       according to agreed   applicable                                                                        reports and                                                 Finding accepted.
  management services upon terms of                                                                                           Units reports
  and organisational  reference
  change service

                                                                                                                                                       
                                                                                                                                                Q
                      % of Clusters and     79 %                  The annual target     86%                    80 %           Management                        Baseline same as          Outcomes-based
                      Units with                                  increase herein set                                         Audit                             previous quarter          purpose statements
                      outcomes based                              at 18%                                                                                                                  have been done away
                      purpose                                                                                                                                                             with.
                      statements,
                      measures and
                      policies and
                      procedures


                                                                                                                                                       
                                                                                                                                                Q
                       At least six (6)     Target exceeded for   At least a 16,67%    As at the end of June   100 %          Requests vs.                      As at the end of June      Accept audit
                       major Business       2005 year             increase on the      2006 two (2) Business                  completion                        2006 a total of nineteen finding
                       Process Re-                                baseline per quarter Process Re-                            reports                           (19) Business Process
                       engineering and                                                 Engineering reports                                                      Re-Engineering reports
                       related                                                         were issued :                                                            were issued , which is in
                       interventions per                                               Ref no’s : - 5/6/18                                                      excess of the six (6)
                       annum                                                                        5/6/19                                                      originally planned for the
                                                                                                                                                                2005/2006 year
                                                                                                     57
  OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                     ANNEXURE A


Key Performance       Key Performance          Baseline       Target at            Position at         5 Yr Targets   Means of Verification   Freq   Status       Audit         Management
  Area (KPA)          Indicators (KPIs)      At 30/11/2005   30/06/2006                                                     (MOV) /                             Comment          Comment
                                                                                   30/06/2006                           Responsibility
                                                                                             FINANCE PLAN
OUTCOMES              Acid Test Ratio        Previous                                                                 Data obtained from             Green
Financial Viability                                                       Data error in June                          Electronic                     light    May’s data
                                                                                                                                                              used to

                                                                                                                                                     
and Sustainability                           1.13                                                                     Performance
of Ethekwini                                                              1.99 in May                                 Management System                       determine
Municipality                                                                                                                                                  status.

                      Current Ratio                                                                                   Data obtained from             Yellow
                                             1.14                         Data error in June                          Electronic                     Light    May’s data
                                                                                                                                                              used to

                                                                                                                                                     
                                                                                                                      Performance
                                                                          1.65 in May                                 Management System                       determine
                                                                                                                                                              status.
                      Changes in Rate        Aug 05                                                                   Data obtained from             Yellow
                      Base                   0.61%                        2,12 %                                      Electronic                     Light

                                                                                                                                                     
                                                                                                                      Performance
                                                                                                                      Management System

                      Return on                                                                                       Data obtained from             Green
                      Investment             8.64                         9.04                                        Electronic                     light

                                                                                                                                                     
                                                                                                                      Performance
                                                                                                                      Management System

                      Debtor Days Water                                                                               Data obtained from             Yellow   March data
                                             150.22 days                  Data error in June                          Electronic                     Light    used to

                                                                                                                                                     
                                                                                                                      Performance                             determine
                                                                          144.51 % in March                           Management System                       status.

                      Debt Coverage                                                                                   Data obtained from             Green
                      Ratio                  7.44                         8.57                                        Electronic                     light

                                                                                                                                                     
                                                                                                                      Performance
                                                                                                                      Management System

                      Debtor Days Bulk                                                                                Data obtained from             Green
                      Electricity            31.70 days                   34.68 days                                  Electronic                     light

                                                                                                                                                     
                                                                                                                      Performance
                                                                                                                      Management System

                      Debtor Days                                                                                     Data obtained from             Red      March data
                      Monthly Rate           255.85 days                  Data error in June                          Electronic                     Light    used to

                                                                                                                                                     
                      Payers                                                                                          Performance                             determine
                                                                          200.97 days in March                        Management System                       status.

                      Outstanding                                                                                     Data obtained from             Red      March data
                      Service Debtors to     41.92 %                      Data error in June                          Electronic                     Light    used to

                                                                                                                                                     
                      Revenue                                                                                         Performance                             determine
                                                                          45.03 % in March                            Management System                       status.

                      Debtor Days                                                                                     Data obtained from             Green    April data used
                      Domestic Electricity   35.43 days                   Data error in June                          Electronic                     light    to determine

                                                                                                                                                     
                                                                                                                      Performance                             status.
                                                                          28.21 % in April                            Management System




                                                                                                  58
 OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                             ANNEXURE A
Key Performance   Key Performance       Baseline       Target at          Position at         5 Yr Targets   Means of Verification   Freq   Status       Audit       Management
  Area (KPA)      Indicators (KPIs)   At 30/11/2005   30/06/2006                                                   (MOV) /                             Comment        Comment
                                                                          30/06/2006                           Responsibility
                                                                                    FINANCE PLAN
                  Cost coverage                                                                              Data obtained from             Yellow
                                      92.20 Days                   86.33 Days                                Electronic                     Light

                                                                                                                                            
                                                                                                             Performance
                                                                                                             Management System

                  Percentage of                                                                              Data obtained from             Yellow
                  Capital Budgets     30.11%                       Data error in June                        Electronic                     Light    May data used
                                                                                                                                                     to determine

                                                                                                                                            
                  Spent                                                                                      Performance
                                                                   73.34 % in May                            Management System                       status.

                  Percentage of                                                                              Data obtained from             Green
                  Operating Budgets   42.33 %                      84.74 % %                                 Electronic                     light

                                                                                                                                            
                  Spent                                                                                      Performance
                                                                                                             Management System




                                                                                         59
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                          ANNEXURE A
       Key          Key Performance           Baseline       Target at   Position at     5 Yr       Means of      Freq   Status     Audit        Management
   Performance      Indicators (KPI’s)      At 30/06/2005   30/06/2006                  Targets    Verification                   Comment         Comment
    Area (KPA)                                                            30/06/2006                 (MOV) /
                                                                                                  Responsibilit
                                                                                                         y
                                                                         GOVERNANCE
                                                                                                                         N/A
  OUTCOMES                                      47%            N/A           N/A                                                            Agreed.
                    % of people that                                                   90%        QOL Survey      A                         The change in the
                    are satisfied with                                                                                                      methodology for the
                    Municipal Service                                                                                                       IDP process has
  Stakeholders                                                                                                                              impacted on the
  in eThekwini      % of people who                                                                                      N/A                compilation of the
  satisfied with                                52%            N/A           N/A       90%        QOL Survey      A
                    know about the                                                                                                          Quality of Life
  social &          municipal services                                                                                                      survey. Due to the
  economic          as well as have                                                                                                         nature of the
  municipal         access to facilities                                                                                                    outcome being
  services                                                                                                                                  measured (level of
                                                                                                                                            satisfaction) it has
                                                                                                                                            been decided to
                    Communities                                                                                   A      N/A                conduct the Quality
                    satisfied with              57%            N/A           N/A       90 %       QOL Survey                                of Life survey every
                    other characteristics                                                                                                   two years. Progress
                    of governance                                                                                                           shall be measured
                    services                                                                                                                as at 30 June 2007.



                    % of people who
                    participate in
                                                60%           75%            83%       NA         QOL Survey      A
                                                                                                                                           Agreed

                    decisions related
                    to Municipal
                    service provision


                                                                                                                         
  Customers                                     84%           80%            86%                                  A                         Agreed
  enjoying          Number of                                                               80%   QOL Survey
  uninterrupted     stakeholders
  usage of          aware of and
  services          making use of
  provided to       Council services
  undertake their
  social and
  economic
  activities




                                                                            60
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                 ANNEXURE A
       Key         Key Performance              Baseline             Target at          Position at           5 Yr       Means of       Freq    Status     Audit        Management
   Performance     Indicators (KPI’s)         At 30/06/2005         30/06/2006                               Targets    Verification                     Comment         Comment
    Area (KPA)                                                                          30/06/2006                        (MOV) /
                                                                                                                       Responsibilit
                                                                                                                              y
                                                                                      GOVERNANCE

                                                                                                                                                
                   % of agendas                   64%                  70%                 70%                                                              -      Agreed
  UNIT             compiled and
  OUTPUTS          handed over to                                                                        90 %
                   Printing on time,                                                                                   Own records      A
                   (noon the on the
                   day preceding
                   delivery)subject to
  Effective and    reports received
  efficient City   timeously from units
  Hall and City    Turnaround time to                                                                                                                              Agreed
  Secretariat
  Service
                   initiate resolution of
                   Councillor enquiries
                                            86% within 2 weeks   95% within 1 week   97% within 1 week   1 week        Office records   M
                                                                                                                                                
                   % of printing and
                   duplicating jobs
                   undertaken and
                   delivered within 7
                                                  88%                  80%                 82%           85%           Registers        M
                                                                                                                                                                  Agreed


                   days (printing) and
                   3 days (duplicating)
                   % of decisions
                   compiled and
                   distributed on time
                                                  95%                  90%
                                                                                           93%           N                              A                         Agreed



                   % of minutes
                   compiled and
                   handed over to
                   printing on time
                                                  74%                  80%                 82%
                                                                                                         48 hours      Office records   A                         Agreed



                   % of minutes              New Indicator -
                   confirmed without
                   material
                   amendments
                                              baseline to be
                                               established
                                                                       85%                 86%                         Own Records      Bi/A
                                                                                                                                                                  Agreed



                   Event and
                   Programmes
                   delivered per pre-
                   determined
                                                  97%                  95%                 98%                         Own Records
                                                                                                                                        A                         Agreed


                   standards


                                                                                                                                                
                   % of agendas                   99%                  95%                 99%                                                                     Agreed
                   printed within 24                                                                                   Own Records
                   hours of receipt                                                                                                     Bi- A




                                                                                           61
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                       ANNEXURE A
       Key            Key Performance            Baseline            Target at                 Position at            5 Yr       Means of      Freq   Status     Audit        Management
   Performance        Indicators (KPI’s)       At 30/06/2005        30/06/2006                                       Targets    Verification                   Comment         Comment
    Area (KPA)                                                                                 30/06/2006                         (MOV) /
                                                                                                                               Responsibilit
                                                                                                                                      y
                                                                                             GOVERNANCE

                                                                                                                                                      
  UNIT                Establish coherent           50%         To develop a             Strategies developed for                               A                         Agreed
  OUTPUTS             and external                             Communication            internal and external
  Strategic and       communications to                        strategy (Including      communications.
  co-ordinated        ensure that all staff,                   internal, external and   Strategy for Office of the
  communication       citizens and                             Office of the Mayor)     Mayor to be finalised by
  s service in line   partners are well                                                 30 September 2006.
  with the            informed.
  programmes

                                                                                                                                                      
                                                               To produce and           400 000 copies of                                      A                         Agreed
  and projects of                                              distribute a             Ezasegagasini Metro
  the IDP                                                      newspaper which          distributed.
                                                               enhances eThekwini’s
                                                               communication with
                                                               its citizens and
                                                               customers.
                                                               To establish a           Forum established.                                     A                         Agreed

                                                                                                                                                      
                      Establish coherent                       Community Radio          Radio and electronic
                      internal and                             Forum for co-            media utilized as
                      external                                 ordinated approach to    communication tool
                      communications to                        electronic
                      ensure that all staff,                   communications and
                      citizens and                             to have residents
                      partners are well                        receiving electronic
                      informed                                 communications
                      continued…                               All units and entities   Plans developed and                                    A                         Agreed
                                                               to have annual
                                                               communications plans
                                                               and centralization of
                                                                                        budget centralized
                                                                                                                                                      
                                                               budget.
                                                                                        Newsletter produced                                    A                         Agreed


                                                               Enhance internal
                                                                                        monthly
                                                                                                                                                      
                                                                                                                                                      
                                                               communication by :       SMS still be to installed                              A                         Agreed. The contract
                                                               producing a monthly                                                                                       for the installation of
                                                               staff newsletter,                                                                                         the tool has been
                                                               install effective SMS                                                                                     concluded. However
                                                               communication tool                                                                                        the infrastructure to
                                                               and have 40% of staff                                                                                     enable usage is still
                                                               trained on the use of                                                                                     to be provided.


                                                                                                                                                      
                                                               the intranet             Training commenced                                                               Agreed. Research
                                                                                        however target of 40% of                                                         was undertaken into
                                                                                        staff trained not                                                                the usage of intranet
                                                                                        achieved.                                                                        which delayed the
                                                                                                                                                                         commencement of
                                                                                                                                                                         training thus
                                                                                                                                                                         negatively impacting
                                                                                                                                                                         on target of 40%.




                                                                                                  62
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                               ANNEXURE A
       Key           Key Performance               Baseline                   Target at                Position at            5 Yr       Means of      Freq   Status     Audit        Management
   Performance       Indicators (KPI’s)          At 30/06/2005               30/06/2006                                      Targets    Verification                   Comment         Comment
    Area (KPA)                                                                                         30/06/2006                         (MOV) /
                                                                                                                                       Responsibilit
                                                                                                                                              y
                                                                                                     GOVERNANCE

                                                                                                                                                              
                     To have clearly                  30%               Commission the           Design of brand identity                                                        Substantial progress
                     branded city                                       design of brand          still to be finalised.                                                          has been made with
                     identity                                           identity for the City.                                                                                   regards to the
                                                                                                                                                                                 development and
                                                                                                                                                                                 adoption of a brand
                                                                                                                                                                                 identity however the
                                                                                                                                                                                 finalisation thereof
                                                                                                                                                                                 has been delayed
                                                                                                                                                                                 due to the need to
                                                                                                                                                                                 incorporate the
                                                                                                                                                                                 impact of 2010
                                                                                                                                                                                 soccer world cup
                                                                                                                                                                                 and co-ordination
                                                                                                                                                                                 between other
                                                                                                                                                                                 spheres of
                                                                                                                                                                                 government.

                                                                                                                                                              
  UNIT                                        - Staff have              Develop a Customer       First phase of customer    80%        Regional        A
  OUTPUTS            Establish regional                                                                                                centres plan                              Agreed
                                             undergone training         care strategy            care strategy drafted
                     centres to facilitate
                                             on basic skills.
  An effective       accessibility by the
                     Public to Municipal
                                              - Programme
  regional centres

                                                                                                                                                              
                     services                developed to roll out
  service                                    computer and IT            85% customer             84% customer
                                             facilities to centres in   satisfaction             satisfaction
                                             place.
                                              - First Multi Purpose
                                             Community Centre           Introduce toll free      Customer Care Help
                                             being established in       Customer Care Help       line operational and
                                             Clermont.
                                              - Customer
                                             satisfaction
                                                                        Line                     awareness campaign
                                                                                                 implemented.                                                 
                                             questionnaire
                                             developed.

                                                                                                                                                              
                                             All centres are            Accurate statistics      Collation of data has                 Regional        A                         Agreed
                                             required to maintain       on usage of facilities   commenced.                            centres plan
                                             statistics.                and services
                                             However, statistics        provided at the
                                             and data under going       customers centres.
                                             development in order
                                             to improve quality and
                                             reliability.


                                                                                                                                                              
                                             Process has                15 Service Level         7 SLAs concluded and                  Regional        A                         Agreed
                                             commenced, however         Agreements (SLAs)        8 being negotiated                    centres plan
                                             service level              concluded
                                             agreements are yet to
                                             be finalised and
                                             signed.




                                                                                                          63
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                           ANNEXURE A
       Key         Key Performance            Baseline                 Target at              Position at          5 Yr          Means of      Freq   Status         Audit        Management
   Performance     Indicators (KPI’s)       At 30/06/2005             30/06/2006                                  Targets       Verification                       Comment         Comment
    Area (KPA)                                                                                30/06/2006                          (MOV) /
                                                                                                                               Responsibilit
                                                                                                                                      y
                                                                                            GOVERNANCE

                                                                                                                                                      
                                        The Sizakala             Roll out branding to   Branding has been                      Regional        A                             Agreed
                                        Customer Care brand                                                                    centres plan                    -
                                                                 all centres.           rolled out to the One
                                        has been established                            Stop Shops.
                                        and adopted.




                                                                                                                                                      
  UNIT             Communities          14 soup kitchens         14 soup kitchens       12 soup kitchens                                                                      Agreed. The
  OUTPUTS          supported in terms   operational                                                                            Own Records     A               -
                                                                 operational with       operational                                                                          operations of the
                   of IDP programmes                                                                                                                                         two soup kitchens
  Community        and projects         78 co-operatives          28 Satellite
                                                                                                                                                                             were affected by the
  action support                                                 kitchens in place                                                                                           lack of consensus
  in line with                                                                                                                                                               amongst the
  principles of

                                                                                                                                                      
                                                                                                                                                                             stakeholders.
  IDP and other                                                  95 co-operatives       97 co-operatives
  statutory                                                      operational                                                                                                 The satellite
  requirements                                                                          operational
                                                                                                                                                                             kitchens were not
                                                                                                                                                                             set up due to
                                                                                                                                                                             budgetary
                                                                                                                                                                             constraints.


                                                                                                                                                      
                                        23 Youth                 20 Youth               17 Organisations                                       A                             Agreed
                                        organisations trained                                                                                                  -
                                                                 organisations /        developed
                                        and linked with          businesses support     and 26 youth
                                        business support and     and 30 organisations   businesses trained
                                        skills.                  trained
                                        17 road shows held in
                                        partnership with
                                        business support and
                                        skills



                                                                                                                                                      
  Community        Communities          352 organisations        Grant-In-Aid to 400    413 organisations                                                                    Agreed
  action support   supported in terms   benefited from Grant-    organisations          benefited from the
  in line with     of IDP programmes    in-aid                                          grant-in-aid programme
  principles of    and projects                                                                                  80%           Report of GIA   A
  IDP and other                                                                                                  increase of   beneficiaries
  statutory                                                                                                      baseline
  requirements


                                                                                                                                                      
                                        20 postponed due to      50 Masakhane Road      50 Masakhane Road                                      A                             Agreed
                                        other events taking      Shows to be held       Shows held
                                        place.
                                        50 road shows held.                                                      80%           Report of GIA
                                        30 could not be fitted                                                   increase of   beneficiaries
                                        on the schedule due                                                      baseline
                                        to Council recess.


                                                                                                                                                      
                                        40 plans developed       60 ward plans          60 ward plans                                                                        Agreed
                                        and being                developed and          developed and each
                                        implemented. R50         implementation of 40   ward has utilized the
                                        000 process funds        ward plans             R50 000 process fund     80%           Report of GIA
                                        made available to                                                        increase of   beneficiaries
                                        each ward.                                                               baseline



                                                                                                 64
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                                   ANNEXURE A
       Key           Key Performance            Baseline              Target at              Position at             5 Yr           Means of       Freq     Status          Audit           Management
   Performance       Indicators (KPI’s)       At 30/06/2005          30/06/2006                                     Targets        Verification                           Comment            Comment
    Area (KPA)                                                                                30/06/2006                             (MOV) /
                                                                                                                                  Responsibilit
                                                                                                                                         y
                                                                                            GOVERNANCE

                                                                                                                                                            
                                           100 ward based        100 ward based         100 ward based                                                                                   Agreed.
                                           workshops held.       workshops, 1 Big       workshops, 14 zonal                                                                              The Big Mama was
                                           14 budget hearings.   Mama and 14            budget public hearings                                                                           postponed due to
                                           1 Big Mama            Budget Hearings to     held and 5 Mayor’s                                                                               the change over of
                                                                 be held                Imbizos                                                                                          Councilors as a
                                                                                                                                                                                         result of the
                                                                                                                                                                                         Municipal Elections.
                                                                                                                                                                                         The workshop will
                                                                                                                                                                                         be held during the
                                                                                                                                                                                         next planning and
                                                                                                                                                                                         budgeting cycle. 5
                                                                                                                                                                                         Mayor’s Imbizos
                                                                                                                                                                                         were also held
                                                                                                                                                                                         during the year.




      Key            Key Performance            Baseline         Target at 30/06/2006       Position at           5 Yr         Means of         Freq      Status      Audit Comment          Management
  Performance        Indicators (KPI’s)       At 30/06/2005                                                      Targets      Verification                                                    Comment
   Area (KPA)                                                                               30/06/2006                          (MOV) /
                                                                                                                              Responsibili
                                                                                                                                   ty
                                                                  STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER

  OUTCOMES          % satisfied with all           69%                   N/A                   N/A                                                                                        Agreed. The change
                    municipal services                                                                                                                                                    in the methodology
  Stakeholders                                                                                               90%              QOL Survey       5          N/A                             for the IDP process
  satisfied with                                                                                             satisfaction                      Years                                      has impacted on the
  Municipality                                                                                                                                                                            compilation of the
  Services                                                                                                                                                                                Quality of Life
                                                                                                                                                                                          survey. Due to the
  RESULTS                                                                                                                                                                                 nature of the
                    % of people using             26.5%                  N/A                   N/A
  Citizens of EM                                                                                                                                                                          outcome being
                    Council services and                                                                                                                  N/A
  maximse                                                                                                                     Satisfaction     A                                          measured (level of
                    facilities                                                                               75%
  benefits                                                                                                                    surveys                                                     satisfaction) it has
  generated from                                                                                                                                                                          been decided to
  services                                                                                                                                                                                conduct the Quality
  provided by                                                                                                                                                                             of Life survey every
  Council                                                                                                                                                                                 two years.

  CORE
  OUTPUT            Extent to which the            80%                   85%                   80%                            Independent                            Frequency of         Agreed. The
                    budget is aligned to                                                                                                                             measure is annual    process to ensure

                                                                                                                                                          
  A sustainably                                                                                                               assessment
  managed city      the IDP                                                                                  Complete         using national   A                     No comment           alignment has been
  that satisfies                                                                                             alignment        criteria                                                    impacted by the
  the                                                                                                                                                                                     2010 World Cup
  constitutional                                                                                                                                                                          preparations which
  and legislative                                                                                                                                                                         were unforeseen.
  objects of EM
                                                                                                65
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                    ANNEXURE A


      Key               Key             Baseline             Target at      Position at        5 Yr Targets      Means of           Freq   Statu     Audit        Management Comment
  Performance       Performance         at 30/06/2005       30/06/2006                                          Verification                 s     Comment
   Area (KPA)        Indicators                                             30/06/2006                            (MOV) /
                       (KPI’s)                                                                                 Responsibility

                                                           STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER
                  Level of                 37.5%               75%             45%                                                                    -      Head: Internal Audit and
                                                                                                                                           
  UNIT                                                                                         Implementatio   PMS              Bi-
  OUTPUTS         completion of                                                                                                                              Performance Management –
                  implementation of                                                            n complete      implementation   annual
                                                                                                                                                             John Muir.
                  the PMS                                                                      January 2007    as per
                                                                                                               Performance                                   Agreed. An amended
                                                                                                               Plan                                          organisational scorecard is
                                                                                                                                                             currently being developed to
                                                                                                                                                             ensure alignment to the revised
  Holistic                                                                                                                                                   IDP. This process has impacted
  professional                                                                                                                                               on the plan to implement the
  audit service                                                                                                                                              performance management
                                                                                                                                                             system by delaying the
                                                                                                                                                             finalisation of the key
                                                                                                                                                             performance indicators, targets
                                                                                                                                                             and the computerization thereof
                                                                                                                                                             resulting in the municipality not
                                                                                                                                                             meeting the intended target. The
                                                                                                                                                             impact of the revision of the IDP
                                                                                                                                                             on the implementation of the
                                                                                                                                                             performance management
                                                                                                                                                             system shall be assessed to
                                                                                                                                                             ensure that targets set for future
                                                                                                                                                             periods are relevant and realistic.


                                                                                                                                           
                  % of Audits               69%                80%           68%                                                                      -      Agreed.
                  complete                                                                     95%             Minutes Audit    Q
                  according to the    (established as at                                                       Committee                                     The unit has revised the
                  plan                  31 December                                                            approved plan                                 methodology utilized to assess its
                                            2006)                                                                                                            progress to ensure alignment with
                                                                                                                                                             the approval process instituted by
                                                                                                                                                             the Audit Committee. This has
                                                                                                                                                             resulted in a baseline of 69% as
                                                                                                                                                             at 31 December 2006. It should
                                                                                                                                                             be noted that the implementation
                                                                                                                                                             of 68% of the plan was achieved
                                                                                                                                                             even though the funded
                                                                                                                                                             vacancies for 10 staff members
                                                                                                                                                             have not been filled. Furthermore
                                                                                                                                                             additional audits that had not
                                                                                                                                                             been planned were conducted
                                                                                                                                                             due to their significance and / or
                                                                                                                                                             impact on the operations of the
                                                                                                                                                             municipality.
                  % of customers
                  satisfied with
                  audit service
                                            78%                75%             78%
                                                                                               80%             Completed
                                                                                                               Auditee
                                                                                                               Effectiveness
                                                                                                                                A
                                                                                                                                                            Agreed


                                                                                                               Questionnaires


                                                                                          66
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                               ANNEXURE A
      Key               Key           Baseline          Target at     Position at        5 Yr Targets     Means of         Freq    Status       Audit Comment         Management
  Performance       Performance       at 30/06/2005    30/06/2006                                        Verification                                                  Comment
   Area (KPA)        Indicators                                        30/06/2006                          (MOV) /
                       (KPI’s)                                                                          Responsibility

                                                      STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER

  UNIT
  OUTPUTS          % completion of
                   ICT strategy as
                                          62%             70%             75%
                                                                                         95%            Evaluation
                                                                                                        report
                                                                                                                          A                                      Agreed


  A holistic and   per the ICT plan
  professional
  corporate
  Information,     Create a             Achieved           -               -             June 2004 –    Departmental      Bi-A
                   corporate GIS                                                         100%           Report                    NA         No Comment as        Lunga Madlala
  Information
  Technology       office                                                                                                                    already Achieved     Agreed
                                                                                                                                  Achieved
  and policy
  service




                                                                                                                                  
                                          50%             80%             75%                                                                                     Agreed. This
                   An integrated                                                         December       DBA’s report      A                                       project was
                   geographic                                                            2006 – 100%    and user survey                                           delayed due to the
                   information                                                                                                                                    steering committee
                   system                                                                                                                                         not being satisfied
                   responding to                                                                                                                                  with the proposals
                   municipal
                                                                                                                                                                  from the initial
                   information
                                                                                                                                                                  consultant.
                   needs.


                   One complete
                   road and street
                                          70%            100%             80%
                                                                                         December
                                                                                         2005 – 100%
                                                                                                        Database Audit    A
                                                                                                                                                                 Agreed. The
                                                                                                                                                                  merging of the
                                                                                                                                                                  Water streets was
                   network
                   database                                                                                                                                       delayed as the
                                                                                                                                                                  data base
                                                                                                                                                                  structure for the
                                                                                                                                                                  property database
                                                                                                                                                                  was not finalised
                                                                                                                                                                  timeously.
                                                                                                                                                                  However this
                                                                                                                                                                  project is now on
                                                                                                                                                                  track as the
                                                                                                                                                                  Integrated GIS
                                                                                                                                                                  project is closer to
                                                                                                                                                                  completion.




                                                                                    67
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                         ANNEXURE A




      Key           Key Performance         Baseline       Target at    Position at        5 Yr Targets     Means of        Freq   Status   Audit comment       Management
  Performance       Indicators (KPI’s)    At 30/06/2005   30/06/2006                                       Verification                                          Comment
   Area (KPA)                                                           30/06/2006                           (MOV) /
                                                                                                          Responsibility
                                                           STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER
                                              92%           95%            97%

                                                                                                                                   
  UNIT                                                                                                                                                      Agreed
  OUTPUTS          Complete and up to                                                      December       SG record, data   A
                   date property                                                           2005 –         base query
  A holistic and   boundaries (95%) for                                                    100%           reports
  professional     the whole municipal
  corporate        area with 95% match
  Information,     for addresses
  Information      including rural and
  Technology       informal areas
  and policy
  service
                                              56%           70%            60%                                                                              Agreed. The unit
                   Number of corporate
                   policies aligned to
                   the IDP and adhered
                                                                                           Complete
                                                                                           alignment
                                                                                                          Evaluation
                                                                                                          report
                                                                                                          conducted by
                                                                                                                            A
                                                                                                                                                           was unable to
                                                                                                                                                            achieve the
                                                                                                                                                            progress targeted
                   to.                                                                                    GIPO
                                                                                                                                                            due to the lack o
                                                                                                                                                            human resources.
                                                                                                                                                            However a Policy
                                                                                                                                                            sub-committee has
                                                                                                                                                            been established
                                                                                                                                                            for the municipality
                                                                                                                                                            to ensure, inter
                                                                                                                                                            alia, that all new
                                                                                                                                                            policies developed
                                                                                                                                                            are aligned to the
                                                                                                                                                            IDP.




                                                                                      68
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                        ANNEXURE A
      Key         Key Performance          Baseline       Target at    Position at           5 Yr         Means of         Freq   Status   Audit comment       Management
  Performance     Indicators (KPI’s)     At 30/06/2005   30/06/2006                         Targets      Verification                                           Comment
   Area (KPA)                                                           30/06/2006                         (MOV) /
                                                                                                        Responsibility
                                                            STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER


                                                                                                                                  
                                              78%           90%           100%                                                                             Ombudsperson and
  UNIT                                                                                                                                                     Head Investigations
  OUTPUTS         Respond to                                                              June 2005 –   Correspondence     Q
                  complainants within                                                     40%           in file
                                                                                                                                                           Agreed
                  three days of                                                           5th Year –
                  receipt of                                                              100%
                  instructions


  Provide an
  effective and
  efficient
  investigative
  service


                                                                                                                                  
                  Ensure that                 34%           40%           90%             June 2005-    Reports tested     A                               Agreed
                  complicated cases                                                       20%           against index of
                  are finalised within                                                    5th Year –    registered files
                  8 months.                                                               40%           and random
                                                                                                        checks
                  Criteria :

                  a) Syndicate

                  b) Organised
                  Crime

                  c) Fraud




                                                                                     69
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                     ANNEXURE A
        Key             Key              Baseline       Target at    Position at    5 Yr Targets      Means of             Freq   Status   Audit comment      Management
    Performance     Performance        At 30/06/2005   30/06/2006                                    Verification                                              Comment
     Area (KPA)      Indicators                                      30/06/2006                        (MOV) /
                       (KPI’s)                                                                      Responsibility
                                                           STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER
  UNIT OUTPUTS


                                                                                                                                  
                  Ensure that high         26%           40%            63%                                                                                 Agreed
                  priority cases are
                  finalised within 4
                  months. High
  Provide an      Priority Cases are
  effective and   :                                                                                 Reports tested     Bi- A
  efficient                                                                        June 2005 –      against index of
  investigative   a) Mayors’                                                       20%              registered files
  service         Speakers,                                                                         and random
                  Municipal                                                        5th Year –       checks
                  Manager &                                                        40%
                  Councillor Cases;
                  or
                                                                                   June 2005 –      Reports tested     Q
                                                                                   20%              against index of
                  b) Any case
                                                                                                    registered files
                  where the loss is
                                                                                   5th Year –       and random
                  expected to
                                                                                   40%              checks
                  exceed the sum
                  R500 000.00




                                                                                                                                  
  UNIT OUTPUTS    Ensure that              28%           40%            56%        June 2005 –      Reports tested     Q                                    Agreed
                  simple                                                           20%              against index of
                  investigations                                                                    registered files
                  are finalised                                                    5th year - 40%   and random
                  within 1 month                                                                    checks
  Provide an
  effective and
  efficient
  investigative
  service




                                                                                   70
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                          ANNEXURE A
        Key            Key            Baseline        Target at       Position at    5 Yr Targets     Means of             Freq      Status     Audit comment      Management
    Performance    Performance      At 30/06/2005    30/06/2006                                      Verification                                                   Comment
     Area (KPA)     Indicators                                        30/06/2006                       (MOV) /
                      (KPI’s)                                                                       Responsibility
                                                            STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER

                  Ensure that all      100%           Achieved         Achieved     September       Reports tested     Once – Sept                               Agreed
                  2001 cases are                                                    2004 -          against index of   2004
                  finalised                                                         100%            registered files                 Achieved
                                                                                                    and random         A
                                                                                    July 2005 –     checks
                                                                                    80%

                  Ensure that all      100%           Achieved         Achieved                                        A
                  2002 cases are                                                    July 2005 –
                  finalised.                                                        40%




                                                                                                                                     
                                                                                                                                                                 Agreed
                  Ensure that all      75%          100%                100%
                  2003 cases are
                  finalised.



                                                                                                                                     
  Provide an                                                                                                           A                                         Agreed
  effective and   Ensure that          62%             86%               78%                        Reports tested
  efficient       2004 cases are                                                                    against index of
  investigative   finalised                                                                         registered files
  service                                                                                           and random
                                                                                                    checks




                                                                                                                                     
  Provide an                                                                                                           A
  effective and   Ensure that          34%                 50%          100%                        Reports tested                                               Agreed
  efficient       2005 cases are                                                                    against index of
  investigative   finalised                                                                         registered files
  service                                                                                           and random
                                                                                                    checks




                                                                                    71
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                        ANNEXURE A
                                                             Target at        Position at
  Key Performance         Key               Baseline         31/12/2005       31/12/2005            5 Yr Targets     Means of             Freq   Status   Audit Comment    Management
    Area (KPA)        Performance         At 30/06/2005                                                             Verification                                            Comment
                       Indicators                                                                                     (MOV) /
                         (KPI’s)                                                                                   Responsibility

                                                                STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER
                                                                                                                                                 N/A
  Ensure that        Ensure that         Fraud and Anti-       Plan to be            N/A       August 2005         Complete Fraud                                         Agreed
  Council develops   Council develops    corruption Policy   developed and                                         Prevention Plan   NA
  and implements a   and approves a      has been              formalized      EWRM process                        approved by       A
  clean              Fraud               developed and           within 6        still to be                       Council
  administration     Prevention Plan     awaiting               months of       undertaken
  programme                              circulation for      completion of
                                         comments              Enterprise
                                                                  Wide
                     Ensure that                                                               September           Records kept in
                     Awareness is                                                              2004                office.           Once off
                     raised on the                               Risk                                              Meetings,
                     Impact of Fraud                         Management                                            attendance
                     on the                                    Process                                             registers etc.
                     municipality and                         (EWRM)
                     the
                     responsibilities
                     of ratepayers,
                     councillors and
                     officials.
  UNIT OUTPUTS                                                                                                                       Q

                                                                                                                                                 
                     Ombudsperson -            44%                75%               63%                                                                                   Agreed
  Provide an         Respond to
  effective and      complaints within
  efficient          two days of
  investigative      receipt of
  service            complaint




                                                                                               72
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                             ANNEXURE A
                                                         Target at    Position at
  Key Performance           Key            Baseline      31/12/2005   31/12/2005         5 Yr Targets     Means of             Freq   Status   Audit Comment    Management
    Area (KPA)          Performance      At 30/06/2005                                                   Verification                                            Comment
                         Indicators                                                                        (MOV) /
                           (KPI’s)                                                                      Responsibility

                                                            STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER


                                                                                                                                      
  UNIT OUTPUTS
                    Ensure that              60%              35%           53%      June 2005 -        Reports tested     A                                   Agreed
  Provide an        complicated                                                      20%.               against index of
  effective and     cases are                                                                           registered files
  efficient         finalised within 8                                               5th year - 40%     and random
  investigative     months. These                                                                       checks
  service           include cases
                    that involve a
                    number of
                    complainants
                    and issues as
                    well as legal
                    disputes and
                    interpretation of
                    rights.

                    Ensure that high
                    priority cases are
                    finalised within 4      100%              35%           50%                                                                                Agreed


                                                                                                                                      
                    months. High
                    Priority Cases
                    are those
                    involving:

                         Mayor ;

                         Speaker;

                         Municipal
                          Manager; &

                         Councillor




                                                                                                                           Q

                                                                                                                                      
                    Ensure that              26%              40%           52%                                                                                Ombudsperson
                    simple cases are                                                                                                                           and Head
                    finalised within                                                                                                                           Investigations
                    one month
                                                                                                                                                               Agreed




                                                                                    73
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                                          ANNEXURE A
                                                             Target at      Position at
  Key Performance           Key                Baseline      31/12/2005     31/12/2005            5 Yr Targets     Means of          Freq      Status       Audit Comment     Management
    Area (KPA)          Performance          At 30/06/2005                                                        Verification                                                 Comment
                         Indicators                                                                                 (MOV) /
                           (KPI’s)                                                                               Responsibility

                                                                STRATEGIC MANAGEMENT – OFFICE OF THE CITY MANAGER

                       Ensure that          Gender policy         N/A              N/A        December 2005      Completed         December                                 A gender desk
                       Council develops     framework                                         – Policy to be     Council           2005                                     has been
                                            finalised and                                                                                      N/A                          established at
                       a policy for Non                                                       approved by        approved Policy
                       Sexism, Non          adopted by                                        Council                                                                       the Community
                       Racism and           EXCO and                                                                                                                        Participation and
                       other forms of       Council.                                                                                                                        Action Support
                       discrimination       Gender Forum                                                                                                                    Unit and the
                                            established.                                                                                                                    finalisation of the
                                                                                                                                                                            policy will be
                                                                                                                                                                            driven by this
                                                                                                                                                                            unit.
  UNIT OUTPUTS                                   65 %            70%              70%
                                                                                                                                               
                                                                                                                                                                            E. Apelgren
  A comprehensive                                                                                                                                                           Head :
  International,       Successful                                                             85% overall        Event reports     Quarterly                                International and
  Intergovernmental    implementation                                                         satisfaction       media and                                                  Governance
  and eventing         of events and                                                                             satisfaction                                               Relations
  support service to   projects                                                                                  surveys                                                    Agreed.
  ETMA




                       Successful
                       management
                                              24 projects     30 projects      30 projects
                                                                                              40 Projects
                                                                                              1500 jobs
                                                                                                                 Management
                                                                                                                 Reports
                                                                                                                                   Bi-
                                                                                                                                   Annually            -                   Agreed


                       and                                                                    created
                       implementation
                       of projects within
                       the sister city
                       programme



                                                                                                                                               
                                               5 projects     10 projects      13 projects                                                                                  Agreed
                       Initiate                                                               14 Projects        Management        Bi-
                       programmes and                                                                            Reports           Annually
                       projects with and
                       secure funding
                       from other

                                                                                                                                               
                       spheres of
                       government that                           R5m                          R10 million
                                            R500 000                              R3m
                       will enhance the                                                       (Total over the
                       delivery of the                                                        5 years)
                       IDP of the
                       Municipality




                                                                                             74
OVERALL SUMMARY – ORGANISATIONAL SCORECARD                                                                                                     ANNEXURE A
                                                  Target at       Position at
  Key Performance       Key         Baseline      31/12/2005      31/12/2005          5 Yr Targets     Means of       Freq   Status    Audit Comment     Management
    Area (KPA)      Performance   At 30/06/2005                                                       Verification                                        Comment
                     Indicators                                                                         (MOV) /
                       (KPI’s)                                                                       Responsibility

                                                                         ENTITIES SCORECARD

                                                               INTERNATIONAL CONVENTION CENTRE (ICC)
                                                                                                                             NA       Optimal          Computer
                                                                                                                                      performance      Hardware is
  Ineffective use of Performance Management computer system                                                                           may be           being upgraded
                                                                                                                                      compromised      for the
                                                                                                                                                       Performance
                                                                                                                                                       Management
                                                                                                                                                       System where
                                                                                                                                                       after ongoing
                                                                                                                                                       reviews will be
                                                                                                                                                       done.
                                                                                                                                                       Due date:
                                                                                                                                                       September 06
                                                                         ENTITIES SCORECARD

                                                                       USHAKA MARINE WORLD
                                                                                                                             NA       Optimal          Technical
                                                                                                                                      performance      connectivity
  Ineffective use of Performance Management computer system                                                                           may be           problems have
                                                                                                                                      compromised      been submitted
                                                                                                                                                       to the
                                                                                                                                                       consultants and
                                                                                                                                                       Information
                                                                                                                                                       Services to
                                                                                                                                                       address.
                                                                                                                                                       Due date:
                                                                                                                                                       September 06




                                                                                 75

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:15
posted:2/27/2012
language:
pages:75