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Apprenticeship in Cleaning and Environmental Services

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					                          2011
Apprenticeship in Cleaning and
Environmental Services




                          Awarded By

                          WAMITAB
 Apprenticeship in Cleaning and Environmental Services Level 2



The Apprenticeship in Cleaning and Environmental Services combines on-and-off-
the job training that will enable an apprentice to operate appropriately and in
accordance with the requirements of their employer and the needs of the business.

The framework involves the apprentice demonstrating competence through a
mixture of work-based assessment and off the job knowledge and understanding
training, together with English and Maths, which provides a holistic programme of
skills acquisition.

The Apprenticeship framework is designed for candidates that are new entrants to
the Cleansing and Environmental Services industry or existing employees who wish
to develop and improve their skill levels and for career progression.

The Apprenticeship has two pathways, Cleaning and Local Environmental Services.

In tough economic times, research shows that updating the skills of staff or
retraining them in new areas improves an organisation's productivity, profitability
and ability to adapt to change. In fact, organisations that don't train their staff
are two and a half times more likely to go out of business than those that invest in
training.

Employing an apprentice or providing the apprenticeship framework to your
current employees, gives you the opportunity to realise, develop and harness the
potential of you and your industry’s existing and future workforce.

Some of the business benefits of employing apprentices and providing work-based
learning programmes:-




         Improves a business’s ability to meet the needs of internal and
         external customers
         Enhances a business’s reputation
         Boosts employee morale and motivation
         Develops a two-way commitment, the needs of and knowledge to be
      Improves a business’s ability to meet enabling skillsinternal and external
         shared
         Improves productivity




2|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
    Apprenticeship in Cleaning and Environmental Services Level 2
              Ten reasons for employers to get involved

Practical and functional - The Apprenticeship/Training framework is more practical and job-
related than other forms of learning;

A positive return on investment - Benefits include higher productivity, quality of work, staff
retention and employee satisfaction. BT for example has calculated an annual net profit of more
than £1,300 per apprentice when compared to non-apprentice recruitment for the same positions;

Increased competitiveness - In the National Employer Statistical Survey (NESS) of January 2009
almost half of the employers reporting “skills shortage vacancies” said they are losing business to
competitors as a result of a lack of skilled workers. An Apprenticeship/training framework allows
the business to secure a supply of people with the skills and qualities that the business requires
and which are often not available on the external job market;

Increased productivity - Both small and large employers, in the public and private sector report
that there is a strong link between adding value through training and higher productivity. Major
construction companies report that apprentices/trained staff generate a 7.5% higher rate of
productivity than non-apprentices or untrained staff;

Reduced costs - Usually businesses find costs are reduced by improved productivity, full or partial
government funding, less waste and fewer costs related to sick pay. Lower wages also reduce
payroll costs; this is accepted by all who take part in the apprenticeship framework as an
investment in the future; considering that the high quality training results in a nationally
recognised qualification at the end of the programme. Lower attrition rates lead to lower costs
for recruitment and training;

More potential for career progression - Apprenticeship training usually provides the foundation
for management roles and career progression. Apprentices can bring new ideas and innovation to
the business;

Widening training participation - Apprenticeship training increases interest in training amongst
other employees;

Enhanced reputation - A good Apprenticeship scheme can be reflected in an enhanced reputation
for the business both within the industry and in the local community.

Higher employee satisfaction - Apprentices are highly motivated people who are keen to learn
and have the potential to become ‘managers of the future’. They usually work harder and more
effectively for your business than non-apprentices. It also contributes to a pool of skilled and
certificated employees for the sector from which a company might recruit in the future and
demonstrates a company's commitment to the employee;

Widening the talent pool and increasing your appeal in diverse markets - Apprenticeships offer
young women and people from ethnic minorities an attractive additional entry route to training,
which allows businesses to widen the talent pool. This could also reduce skill shortages in certain
sectors, e.g. only 1% of plumbing apprentices is female. It could also lead to a diverse
management profile and provide employees with role models for career progression. They in turn
would help increase your appeal in, and understanding of, diverse market segments.

3|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
      Pathway 1 - Apprenticeship in Cleaning Services Level 2


The apprenticeship programme in Cleaning Services at level 2 has been designed to
underpin the following occupational roles:-


       Passenger Transport Cleaners
       Industrial Cleaners
       Caretakers
       Window Cleaners
       Street Cleansing Operatives
       Hygiene and Cleaning Operatives
       Specialist Carpet and Flooring Cleaners




The apprenticeship framework comprises five elements as follows:-

      Vocational Qualification mandatory and optional competence units from
      the QCF Level 2 Certificate in Cleaning and Support Services Skills

      Level 2 Certificate in Cleaning Principles – this is the knowledge element
      (technical certificate)

      Personal Learning & Thinking Skills (PLTS) England only

      Employment Rights & Responsibilities (ERR)

      Key Skills or Functional Skills (England) or Essential Skills (Wales)




4|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
               Apprenticeship in Cleaning Services Level 2

Vocational Qualification mandatory and optional competence units from the
QCF Level 2 Certificate in Cleaning and Support Services Skills 501/1890/0 as
listed below:-

Mandatory Group A

      Communicate effectively in the workplace
      Develop yourself in the job role
      Reduce risks to health and safety in the workplace

Mandatory Group B - Candidates must choose one unit from this group

      Work with others and follow reporting procedures in a cleaning environment
      Work individually and follow reporting procedures in a cleaning environment


Optional Units - Candidates must complete three units from this group

      Clean and maintain internal surfaces and areas
      Clean and maintain external surfaces and areas
      Deal with routine waste
      Clean washrooms and replenish supplies
      Clean high risk areas
      Clean confined spaces
      Clean food areas
      Deep clean equipment and surfaces
      Clean, maintain and protect semi-hard and hard floors
      Clean and maintain soft floors and furnishings
      Clean and maintain soft floors and furnishings
      Clean glazed surfaces and facades
      Deal with non-routine waste
      Carry out maintenance and minor repairs
      Perform street cleansing manually
      Perform street cleansing mechanically
      Work safely at heights




5|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
              Apprenticeship in Cleaning Services Level 2


QCF Level 2 Certificate in Cleaning Principles 600/0033/8 (Underpinning
Knowledge Units) – an apprentice will have to study to attain the occupational
knowledge across a variety of subjects as shown below:-


Mandatory Group

     Dealing with routine and non routine waste
     Health and Safety for the cleaning and support services industry
     Working with customers and others in the cleaning and support services
     industry

Optional Units - at least one unit must be chosen

     Cleaning and maintenance of external surfaces and areas
     Cleaning of confined spaces
     Cleaning of food areas
     Cleaning of glazed surfaces and facades
     Cleaning of high risk areas - controlled environments
     Cleaning of interiors and washrooms
     Cleaning of specialist electronic equipment
     Deep cleaning of internal equipment surfaces and areas
     Maintenance and minor repairs of property
     Manual street cleaning
     Mechanical street cleaning
     Periodic cleaning of hard and semi hard floors
     Periodic cleaning of soft floors and furnishings
     Working safely at heights in the cleaning and support services industry
     Cleaning with water fed pole systems
     Internal cleaning of passenger transport




6|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
 Apprenticeship in Cleaning and Environmental Services Level 2



Personal Learning & Thinking Skills – there 6 elements as follows:-

      Team Working
      Reflective Learning
      Creative Thinking
      Independent Enquiry
      Self Management
      Effective Management

These elements have been mapped to the mandatory units of the vocational
competency qualification, and a PLTS checklist and workbook has been developed
by Asset Skills, the Sector Skills Council for the industry.


Employment Rights & Responsibilities - the apprentice will have to evidence
knowledge and competence against the following elements:-

     Know employer and employee rights, responsibilities and own organisational
     procedures
     Know factors that affect own organisation and occupation

This will be delivered through the use of a checklist developed by Asset Skills, the
Sector Skills Council for the industry.


Key Skills/Functional Skills (England) or Essential Skills (Wales)

At present for the delivery of the Apprenticeship there is a choice of incorporating
either:

     Key Skills in Communication and Application of Number at level 1
     or
     Functional Skills in English and Mathematics at level 1
     or
     Essential Skill Wales in English and Mathematics at level 1




7|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
Pathway 2 - Apprenticeship in Local Environmental Services Level 2


The apprenticeship programme in Local Environmental Services at level 2 has been
designed to underpin the following occupational roles:-



       Neighbourhood Services Operative
       Specialist Neighbourhood Services Operative




The apprenticeship framework comprises elements as follows:-

       Vocational Qualification mandatory and optional competence units from
       the QCF Level 2 Certificate in Local Environmental Services Skills

       Award in Cleaning Principles - this is the knowledge element (technical
       certificate)

      Personal Learning & Thinking Skills (PLTS) England only

      Employment Rights & Responsibilities (ERR)

      Key Skills or Functional Skills (England) or Essential Skills (Wales)




8|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
      Apprenticeship in Local Environmental Services Level 2


Vocational Qualification mandatory and optional competence units from the
QCF Level 2 Certificate in Local Environmental Services Skills 600/1980/3

Mandatory Group - A

      Reduce Risks to health & safety in the workplace
      Communicate effectively in the workplace
      Develop yourself in the job role

Mandatory Option Group – B (2 credits required)

      Work with others and follow reporting procedures
      Work individually and follow reporting procedures in a cleaning environment

Mandatory Option Group – C (3 credits required)

      Clean and maintain internal surfaces and areas
      Clean and maintain external surfaces and areas
      Deal with routine waste
      Clean washrooms and replenish supplies
      Clean high risk areas
      Clean confined spaces
      Clean food areas
      Deal with non-routine waste
      Carry out maintenance and minor repairs
      Perform street cleansing manually
      Perform street cleansing mechanically
      Work safely at heights

Mandatory Option Group – D (8 credits required)

      Prepare and operate a tractor and attachments
      Construct and maintain boundaries
      Construct and maintain paths
      Repair and maintain structures or surfaces
      Repair and construct new surfaces or structures
      Transplant large root balled plants
      Maintaining plants outdoors
      Prepare and apply pesticides
      Design landscapes areas and specify materials and components

9|Page WAMITAB Peterbridge House 3 The Lakes
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
Mandatory Option Group – D (8 credits required) - continued

       Clearing horticultural and landscaping sites
       Levelling and preparing sites for landscaping
       Preparing ground for seeding and planting
       Establishing plants or seeds in soil
       Identify the health and maintain the condition of general amenity turf
       Establish decorative amenity areas
       Maintain the appearance of decorative amenity areas
       Maintain the health of sports turf
       Maintain the condition of sports turf surfaces
       Renovate and repair sports turf surfaces
       Preparing and transporting plants and resources
       Installing drainage systems
       Maintain drainage systems
       Maintain and develop decorative horticultural features
       Set and mark landscape sites to establish grassed and planted areas
       Evaluate ground and environmental conditions to establish grassed and
       planted areas
       Prepare sites for soft landscape establishment
       Establish planted areas
       Establish grass swards
       Plan the maintenance, repair and renovation of sports turf areas
       Plan and set out sports areas
       Plan and maintain planted areas
       Plan and renovate planted areas
       Prepare sites for landscape works
       Design and install drainage systems
       Laying hard surfaces for external landscaping
       Construct free standing walls
       Install hard landscape features and structures
       Plan and construct water features
       Construct rock gardens
       Repair and restore walls
       Restore soft landscape areas
       Use and maintain non-powered and hand held powered tools and equipment
       Use and maintain pedestrian controlled powered equipment
       Use and maintain ride-on powered equipment
       Use and maintain chippers and/or shredders
       Control vertebrate pests
       Control invertebrate pests

10 | P a g e W A M I T A B P e t e r b r i d g e H o u s e 3 T h e L a k e s
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
QCF Level 2 Award in Cleaning Principles 600/1698/X (Underpinning Knowledge
Units) – an apprentice will have to study to attain the occupational knowledge
across a variety of subjects as shown below:-

       Dealing with routine and non-routine waste
       Health and safety for the cleaning and support services industry
       Working with customers and others in the cleaning and support services
       industry

Personal Learning & Thinking Skills – there 6 elements as follows:-

      Team Working
      Reflective Learning
      Creative Thinking
      Independent Enquiry
      Self Management
      Effective Management

These elements have been mapped to the mandatory units of the vocational
competency qualification, and a PLTS checklist and workbook has been developed
by Asset Skills, the Sector Skills Council for the industry.

Employment Rights & Responsibilities - the apprentice will have to evidence
knowledge and competence against the following elements:-

      Know employer and employee rights, responsibilities and own organisational
      procedures
      Know factors that affect own organisation and occupation

This will be delivered through the use of a checklist developed by Asset Skills, the
Sector Skills Council for the industry.

Key Skills/Functional Skills (England) or Essential Skills (Wales)

At present for the delivery of the Apprenticeship there is a choice of incorporating
either:

     Key Skills in Communication and Application of Number at level 1
     or
     Functional Skills in English and Mathematics at level 1
     or
     Essential Skill Wales in English and Mathematics at level 1




11 | P a g e W A M I T A B P e t e r b r i d g e H o u s e 3 T h e L a k e s
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
                  Common Job Roles for Cleaning Apprentice


        Competence                     Example                        Description
        Qualification              Occupational Role

Level 2 Certificate in Cleaning   Passenger Transport     Cleaning interior upholstery and
and Support Services Skills       Cleaner                 applying specialist treatments to the
                                                          body of vehicles. Interacting with
                                                          customers and dealing with queries

                                  Industrial Cleaner      Working within a manufacturing
                                                          plant cleaning specialist machinery
                                                          and communicating with the
                                                          customer or members of staff

                                  Caretakers              Carry out minor repairs, strip and
                                                          polish hard floors and general
                                                          maintenance, such as gutter
                                                          clearance. Answering queries from
                                                          the general public and liaising with
                                                          other members of staff

                                  Window Cleaners         Maintenance and protection of glass
                                                          and frames. Could use water fed
                                                          poles and abseiling techniques for
                                                          which specialist training will be
                                                          given. Liaising with the customer

                                  Street Cleansing        Removing waste and detritus from
                                  Operatives              pedestrian areas, grass verges, parks,
                                                          roads and pavements. Could be
                                                          performed manually or the driving of
                                                          mechanised equipment. Could
                                                          involve the exterior cleaning of
                                                          buildings. Dealing with queries from
                                                          the general public

                                  Hygiene and Cleaning    Cleaning internal surfaces to prevent
                                  Operative               the spread of germs and bacteria and
                                                          to maintain a healthy environment.
                                                          Communicating with the customer
                                                          and dealing with queries

                                  Specialist Carpet and   Stripping, cleaning and polishing of a
                                  Flooring Cleaners       variety of floor surfaces and the
                                                          cleaning of upholstery and carpets,
                                                          applying protective treatments and
                                                          finishes. Communicating with the
                                                          customer and dealing with queries




12 | P a g e W A M I T A B P e t e r b r i d g e H o u s e 3 T h e L a k e s
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
   Common Job Roles for Local Environmental Services Apprentices


     Competence            Example Occupational                   Description
     Qualification                 Role

Certificate in Local      Neighbourhood Services       Removal and recycling of waste,
Environmental Services    Operative                    grass-cutting, hedge trimming,
Skills                                                 planting, pruning and seeding.
                                                       Cleaning building facades and
                                                       exteriors. Responding to queries
                                                       from the general public

                          Specialist Neighbourhood     Hard and soft landscaping, grounds
                          Services Operative           maintenance work, tree care and
                                                       plant propagation. Care and basic
                                                       maintenance of building facades and
                                                       exteriors. Responding to queries
                                                       from the general public




13 | P a g e W A M I T A B P e t e r b r i d g e H o u s e 3 T h e L a k e s
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk
     Did you know that 66% of employers see increasing
     productivity and performance as their main priority
         in the next three years and employers see
        Apprenticeships as a key tool to achieve this?




         Your company could be at the forefront of the
         training revolution in the Cleansing and Local
               Environmental Services industries




                      For more information contact:
                                Sue Wright
                    Business Development Manager at
                                 WAMITAB
                            On: 01604-231950
                                    Or
                              07971-538302
                    Email: sue.wright@wamitab.org.uk




14 | P a g e W A M I T A B P e t e r b r i d g e H o u s e 3 T h e L a k e s
Northampton NN4 7HE
Tele: 01604231950
Email:sue.wright@wamitab.org.uk

				
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