This position reports to the Chief Executive Officer
The Community Enterprise™ model is a franchise-based
business that builds prosperous and sustainable regional
communities by aggregating local demand for services like
telecommunications and meeting that demand through a local,
community-owned company. The model captures capital that
would be lost to the region and reinvests it locally, creating new
jobs and opportunities. There are several Community Telco’s all
over Australia and the number is growing.
Based in Bendigo, Community Telco Australia provides the
technology, systems and know-how that enable Community
Telco’s to offer professional telecommunications services and a
competitive range of products. We value and encourage
innovation in our staff, and our systems and product
The Executive Assistant position provides professional executive
assistance to the CEO, administrative support to the management
team and coordination of the day-to-day operations of the office.
Assist the CEO to operate in an efficient and effective manner
and that the corporate objectives are achieved.
Provide a range of high level, confidential, project
management, secretarial and administrative support functions
to the CEO and management team.
To provide customer service and administrative support to
manage the day-to-day operations of the office.
Duties and responsibilities
Provide high level confidential, administrative, secretarial and
executive support services to the CEO including
documentation preparation, diary maintenance, arranging and
scheduling appointments and meetings.
Screen and attend to a broad range of confidential and
sensitive enquiries and telephone requests and ensure
appropriate follow up action is taken.
Communicate effectively and tactfully to obtain cooperation
from management and staff at all levels and deal
professionally with the public and external companies.
Administration of Human Resources activities, inclusive of the
management of employee records, preparation of employment
contracts, position descriptions and other HR documentation
Co-ordination of the Company Wellbeing program.
Community Telco Australia Pty Ltd ABN 93 094 908 326
Research and investigate issues and prepare correspondence
Review incoming correspondence, distribute material to
Manage the ordering of all travel for the company.
Exercise considerable discretion and judgement and provide
pro-active solutions to administration issues.
Identify and implement opportunities for efficiency
Coordinate and manage key events and conferences
including provision of logistical support for all attendees.
Key performance indicators
Efficient management of a range of high level, confidential,
secretarial and administrative support functions for the CEO
including diary and email management.
Operate with minimal guidance, prioritise workloads and
continuously improving work practices and provide pro-active
solutions to problems.
Correct and efficient ordering of all travel for the company.
Provide pro-active solutions to administration issues.
Develop effective working relationship with internal and
Management of all key events.
Key selection criteria
Demonstrated experience in the provision of high level,
confidential, secretarial and administrative support at senior
Demonstrated communication and interpersonal skills
including the ability to communicate effectively and tactfully to
obtain co-operation from management and staff at all levels
and deal professionally with the public and external
High level keyboard and computer skills, including Microsoft
Office (Word, Excel and Powerpoint) and Outlook email and
Demonstrated strong planning, coordination, organisation and
time management skills, along with initiative and a pro active
Organisational and time management skills and capacity and
willingness to be flexible, accept direction and possess a
positive and professional approach to tasks.
Proven ability to effectively operate with minimal guidance.
Demonstrated investigative, problem solving and judgement
An appropriate tertiary qualification or extensive experience of
providing administrative or support services in an executive
Behaviours and Competencies
o Understands the structure and priorities of the
organisation and uses formal and informal relationships
Verbal communication/presentation skills
o Confidentially and conveys information in a clear and
o Liaises with stakeholders, identifies and proposes
Positive and professional approach
o Approach duties in a willing and appropriate manner
o Looks beyond the obvious to provide outstanding levels