JCA _Occupational Psychologists_ Limited _ World Trade Summit

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					   Our emotional response to
economic crisis: Will you thrive or
            survive?
            Sarah Speers
     JCA Occupational Psychologists
          sarah@jca.eu.com
                    Content

• Where do emotions come from?
• Thrive or Survive?
• Do you Thrive or Survive?
   – Attitudes
   – Feelings
   – Actions
• Surviving at a team and organisational level
• Questions


                                                 2
A people development business enabling
 clients to get the best out of people in a
              sustainable way




                                              3
‘ie’ where do emotions come from?

                    A ctivator


                   P attern match


                     E motion


                     T hought
                                    4
Thrive or Survive?
6
Do you THRIVE or just SURVIVE?




                                 7
JCA   Framework




                  8
Survival mode at an ‘attitudinal’ level




 How easily do you fall out of each box?




                                           9
         the four life positions


                 I AM NOT OK   I AM OK


 YOU ARE OK      Submissive    Healthy



YOU ARE NOT OK      Stuck      Critical




                                          10
Survival mode at a ‘feeling’ level




  How much do we own up to ourselves
             and others?




                                       11
                        Openness


                                     When you are open you:
When you are not open you:
                                     • Speak your truth
                                     • Acknowledge and
• Alter the story
                                       express feelings and
• Are guarded and hidden
                                       emotions
• Talk at a task/superficial level
                                     • Share how you are in
  (ignore or avoid emotions)
                                       the moment
• Unaware or unreceptive
                                     • Consider the possibility
                                       ‘if only 1% were true’




                                                                  12
Survival mode at an ‘actions’ level




      How self-responsible are we?




                                      13
                           Choice



                                    When you are exercising
When you are not exercising         choice you:
choice you:
                                    • Accept accountability
• Blame others or circumstances     • Feel empowered
• Are ambivalent                    • See your options and are
• Are rigid or close minded           open to change
  (defensive)                       • Choose to be open and
• Dismiss (e.g. ‘this is not me’)     seek to understand




                                                                 14
JCA   Framework




                  15
Survival mode at a team and
    organisational level
                    Life Positions
                                   Self regard

                           We are                     We are
                           Not OK                      OK

                           Compromise               Olympic teams
                        Lack of confidence            SAS team
                                                       F1 team
         They are           Abdication
                                                Round world yacht crews
                      Lack of decision making
Other      OK
regard                 Go through motions         Conflict between dept
                          Lacks energy          Sales people within team
         They are        No aim or goals         Hungry birds syndrome
                       Committee meetings       Blame, cover back culture
          not OK                                   Different agendas
                                                    Set up rival co’s


                                                                            17
                    Life Positions
                                    Self value


                           I am                           I am
                          Not OK                           OK

                        Submissive                      Healthy
                    (Helping professions, NHS,
          You are   Teaching. Undersupported,
                                                    (Company is positive,
                                                  energy, values customers,
Valuing     OK           low recognition )
                                                           staff etc)
others
                          Hopeless                       Critical
          You are      (e.g. CSA, declining      (Culture of blame, unethical,
                       industries, resigned,      disrespect, burnout, lie to
          not OK          survival mode)           customers, short termist
                                                          e.g. sales)


                                                                                 18
              in the organisation

  Individuals      Relationships   Organisation’s
    feel:            are:          culture is:
     Alive          Energetic      Participation
Self determined       Adult          Freedom
  Self aware         Honest         Openness
  Significant     Acknowledging    Recognition
  Competent        Cooperative     Empowerment
   Likeable          Friendly       Humanity



                                                    19
  "It is the really inspirational Leaders
  who stand out in a crisis...emotional
intelligence is a big plus in hard times"
                           Sir John Egan (2002),
                      past CEO of Jaguar & BAA
                           Writing in the Director
   Our emotional response to
economic crisis: Will you thrive or
            survive?
            Sarah Speers
     JCA Occupational Psychologists
          sarah@jca.eu.com

				
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posted:2/27/2012
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