ICT Revision Factsheets
Section 1 - Organisational structure
Understand the basic concepts of organisational structure.
There tends to be NO past paper questions which ask specifically about the
You need to be aware of the typical hierarchy chart for a medium to large size
organisation and where the IT function is likely to fit within it.
Different sections/departments will be managed by a different person and the
organisation will operate through a formal set of committees which meet, have the
business documented through ‘minutes of the meeting’ and then report up the
IT would have a Manager, and the nature of the IT work would be shared amongst
This will be reflected by the different staffing skills needed to carry out the various
functions within the organisation.
An increasing trend is for various part of the IT function to be ‘outsourced’ to
external providers, which will affect the size of the IT staffing within the organisation,
and what scale of IT operation is carried out by the organisation's own staff.