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					Courier Service
Membership Program


  Nancy Nathanson, Resource Sharing Program Manager
Membership Program


• Membership Agreement with members
  – predictable pricing; annual payment
  – member participation and oversight
  – Alliance office support: coordination;
    information; vendor relations
• Contract with Vendor: Service expectations
  – daily pickup
  – reliable, predictable schedule (one-hour window)
  – transit time: generally, within two days
                                                       2
Business relationships


• Alliance contracts with vendor to provide daily,
  scheduled service
      Senvoy

• Senvoy employs drivers and contracts with other
  firms to cover eastern and northern regions


• Local courier: Dropsites may agree to send and
  receive materials for a group of nearby libraries,
  using the dropsite as the primary address (“forward
  to” or “attention”)
                                                        3
www.orbiscascade.org/courier


                    62 drop sites
                    serving 240+
                      libraries
                       public libraries
                   universities & colleges
                          schools
                    community colleges
                     service districts or
                          systems
                   private, technical and
                   government libraries
                                            4
Orbis Cascade Alliance   Courier Service & Local Shuttles



                              Dropsite A




   Dropsite B


                                Dropsite C



                                                            5
courier service carries ...




                              6
Information on the web




                         8
    www.orbiscascade.org/courier
Dropsites: sort code, address, schedule




                                          9
www.orbiscascade.org/courier
      List of Dropsites




                               10
Procedures: packaging



                        • the package
                        • size
                        • sealing
                        • multiple items
                        • would you ship
                          it this way?


                                     11
… packaging. If you use envelopes and boxes:

protect materials
   •packing
   •padding
   •appropriate size
protect people
   •weight
   •staples




                                               12
… packaging. If you use courier bags:

prevent slipping,
squishing,
torn pages, and
worn bindings




               pack books spine-to-spine, or
                  spine to bottom of bag

                                               13
… packaging. If you ship non-book items and use
courier bags:


 prevent
 broken
 plastic cases




            pack items in a bubble envelope
                  or padded container
             before putting them in the bag
                                                  14
Procedures: labeling


design, format, and
content are mutually
approved by vendor
and Alliance, on
behalf of members.
Use only Alliance-
supplied labels



                       15
… labeling – available on the web

                        http://www.senvoy.com/orbis/




                                            16
 … labeling

ATTN: for re-directing to a forwarding site




                                              18
… labeling



and if you use
courier bags: protect
the see-through
window (do not
paste a self-adhesive
label over the
window)



                        19
Procedures: Using the manifests

“Shipping record
   forms”: key
   elements
  – Date
  – Destination(s)
  – Number of
    packages

Purpose:
   – library: track shipments, other purposes
   – Alliance: track volume and shipping patterns
                                                    20
 … manifests


                               date


FROM
(you, the sender)
“consignee” = TO
                               # of pkgs
(dropsites only)



                    automatic totals!
                                        21
Procedures: reporting problems

  http://www.orbiscascade.org/courier/prob_rept.html

                                  • courier hasn’t shown
                                    up?

                                      call Senvoy
                                      Operations office
                                      right away

                                      also notify the
                                      Alliance e-mail

                                  • other problems?
                                                       22
Procedures: claims
                     http://www.orbiscascade.org/courier/claim_form.html
• compensation:
  maximum allowed,
  $100 per package
• documentation
• damaged or
  missing? at what
  point?
• checking for
  missing items
                                                              23
Member to Member

• courier status

• have you seen
  my package?




                   24
Member to Member


 dropsite news
      from the
  Alliance office




                    25
A big system with regional benefit


                          • thousands of
                            items shipped
                            each month
                          • daily,
                            scheduled
                            pickup
                          • two-day
                            delivery

                                        26
www.orbiscascade.org/courier

				
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posted:2/26/2012
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