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Communication Styles - Class Notes - Meetup

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Communication Styles - Class Notes - Meetup Powered By Docstoc
					Communicating Effectively
Cheryl Alley
PM PM SIG, 10/13/2010




Our Traits (What We Prefer)                    Our Dark Side (What Can Drive Others Crazy)
Blue
Details (relevance) for planning               Not being concise
Facts                                          Excessive analysis
In writing or by e-mail                        May exclude other ideas
Why                                            Non-tolerant of those who lack data, facts
Implications                                   Eliminate those thinking out-of-the-box
End results                                    Not interested in feelings, just want the facts
Cost                                           Less interaction/questions when facts are known
Data (backup)                                  Impersonal, indifferent
Ways to improve
Want to list --> to get details
Timelines

Green
Clear, concise instructions                    Stubborn
Start on time, be on time, have a schedule     One way only
Know details or the details                    Set in our ways
Manage risk                                    Don't want to change because we're right
Understand everything                          Close-minded
Know and understand needs                      Inflexible
Know priorities                                Don't value ideas of others
Know goals, objectives                         Intolerant
Positive energy, attitude (motivated people)   Limited imagination
Organized                                      Don't try to change our thinking
Written instructions, detail                   Your ideas are wrong
No interruptions                               Not adaptable
                                               We're smartest and we know best
                                               We hate to be wrong
                                               Miss opportunities to see best in others and their ideas




                                                                 1
Communicating Effectively
Cheryl Alley
PM PM SIG, 10/13/2010


Yellow
Take yourself lightly                                     Don't take [others] seriously
Out-of-the-box                                            Vague, indecisive
"Can do" not "Can't"                                      Don't win on risk
Intuitive                                                 Gather too much data
Big picture                                               May mis-interpret others
Underlying message                                        Don't do enough planning
Takes risks to change course                              Getting started is difficult
Brainstorm
Improvise
Flexibility
Break the rules (if needed)
Boundaries

Red
Face-to-face contact                                      Misunderstood because we like to have fun
Empathetic                                                Not taken seriously [by others]
Want to hear positive stuff before constructive
(negative) stuff                                          Get too involved with personal side to the exclusion of managing facts
Not just the facts; give me the context                   Our reports have more than just the facts (extraneous details, clip art, etc)

Like to understand the different personalities involved   Take longer to get to a decision
Fun                                                       [We like to] verbally articulate the problem and talk it through
Cooperative and interactive                               Shut down when too much info is thrown at us
Not abrupt or defensive                                   Overly sensitive
We are considerate about what others have to do and
don't like those who are not considerate about what I
have to do
Genuine
Good listeners




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Communicating Effectively
Cheryl Alley
PM PM SIG, 10/13/2010




                            3
Communicating Effectively
Cheryl Alley
PM PM SIG, 10/13/2010
The chart on the previous page from
http://www.virtual.co.nz/uploads/StrategicSnippets/hb
diDefine.jpeg. For similar images Google "HBDI" and
then from the choices presented, click on Images for
hbdi.




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