Congratulations on your assignment to the USA. The North

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					Congratulations on your assignment to the USA. The North American Support Group(NASG) Tidewater
Detachment, is responsible for the administration and welfare of the 120+ British Service personnel and
their families who are assigned to the Norfolk, Virginia Beach and surrounding areas, in the USA.

My team is here to help you with the arrangements for, and will support you through, what we hope will be
a smooth transition to living and working in the US. In addition, you will be allocated a Sponsor, where
possible, who will be a great source of advice whilst you prepare for departure and during your first few
weeks in the USA.

To assist you in your initial planning and preparation, we have a couple of websites that you will find
useful:  A website for the British community based in the Tidewater area of Norfolk, Virginia
Beach and surrounding areas and has a specific section dedicated to New Arrivals. is the British Embassy, Washington’s 'Restricted Access' website known as
DESTINY. This website contains vital information that you will need prior to your arrival and it is essential
that you gain access and start using the site immediately. To obtain your username and password, you
will need to send your email address to with the subject line
'DESTINY Account Request'.

If you have any questions or concerns over the coming weeks, I or a member of my team will be more
than happy to answer them and hopefully make this process and painless and enjoyable as possible.

                                                             Gary Doyle
                                                             United Kingdom National Liaison Representative
                                                             001 757 747 4011

NASG Tidewater Det Team

FS Chris Lewis                Chief Clerk         001 757 747 3595

Mrs Maura Nankervis           Housing Co-ord 001 757 747 3827

Mr Barry Hooton               Business Manager      001 757 747 3786

Mr Pete Murray                Postal/Admin Asst      001 757 747 3456

SSgt Andy Howden              NLR Admin     001 757 747 4012

Duty Mobile (24hr)                                                                  001 757 232 6633

Tidewater area of Virginia, USA

The majority of the British servicemen are either based within the NATO Supreme Allied Command
Transformation (SACT) at Norfolk Naval Base or the Naval Ocean Processing Facility (NOPF) at Dam
Neck Naval Air Station.

Most of our families are accommodated within Virginia Beach, where the public school system is highly

Preparation prior to departing the United Kingdom

This checklist is to help you prepare for your travel to, and arrival in, the United States. This list is not
comprehensive and should be supplemented with additional items specific to your particular circumstances.

                      Item                                            Notes
                                                   Please forward copies to -
Assignment order received                 &
Make contact with Housing Co-ordinator &
Chief Clerk Tidewater Det and complete and
return Immediate Information Proforma

                                                   UK's 24hr Passport advice line
Check & Renew passports as required

                                                   Security clearance for SACT pers must be
Commence Security clearance procedures as
                                                   NATO Security clearance. Your manning
                                                   authority will be able to help you initiate

Request DESTINY website log-on, if not
received already, from BDS Washington

                                          – New arrivals page
'A Guide for Service Families on the Move'

                                                    Forms available through DESTINY and
Complete F/Mov/562 F/Mov/564 as required
                                                   from your service move co-ordinator

Organise Shipping/Storage through Agility          https:\\ & JSP800

Research relevant topics (schools/housing)
(sample weblinks attached)               
Receive family preparation instructions from
Familes cell, DMTO

                                                   (NOPF Pers only)
Complete MOD 1907, DD 0577 & SAAR-N/IA
                                                   To be submitted no later than 8 weeks prior
forms and fax to NOPF Admin 1-757-492-4898
                                                   to departure date

                      Item                                            Notes

Have made contact with your Sponsor                Sponsor has their own Sponsor checklist

Complete online Visa applications for each
travelling family member, print and send to

Arrange for unaccompanied baggage to be
collected approx 6-8 weeks prior to departure

Arrange for family to have medical/dental          Don't forget immunisations for school age
checks iaw above                                   children

Apply for Disturbance Allowance                    via Unit HR & JPA Self Service

                                                   Up to 4 mths repayable over 12 mths.
Apply for advance of pay                           Consider the repayments before taking out
                                                   full amount.

Contact DPRC or individual service booking
                                                   Trooper to Washington on a Fri or Sat
cell to book flights

Complete and submit NASG(TW) Form 1 to             Fax to 1-757-747-3923 or email to
request Accommodation/Hire cars          

Return family pack and certificates to DPRC

Ensure any pets have been prepared for travel      Veterinarian check-up, pet passport, etc.
to USA                                             Information available on website

Look to terminate as required UK services &         Ask companies about any implications
direct debits: Utilities, TV (Sky & TV Licence),   being overseas for 3 years may have on
Insurances, Mobile phones, etc                     'no-claims' bonuses.

Plan for selling/storing personal vehicles

                      Item                                            Notes

Ensure you have debit/credit card for hire
                                                   (minimum £1000 available)

Collect NATO Travel Order & Medical
                                                  via Unit HR
Indemnity Letters

                                                  Passports, visas, birth certificates, marriage
Final check of documentation, which needs to
                                                  certificates, medical histories, flight details,
available on arrival at duty station.
                                                  cash in $.

Arrange for SJAR/OJAR to be finalised prior to
departing on assignment

Clear from current Duty Station

Good luck with your preparations and we look forward to seeing you Stateside in the near future.

Accommodation on arrival in USA

There are 3 hotels in the Norfolk/Virginia Beach area which offer favourable rates for British servicemen. When
advising the NASG(TW) of your accommodation requirements, please list the hotels in the order of preference.

Sheraton Norfolk Waterside Hotel
777 Waterside Drive, Norfolk, Virginia, 23510 Telephone: 1-757-622-6664

                                               300m from MacArthur Mall & dining options. Easy access to I64 & I264.

                                               $89 a night + tax

                                               Parking extra

                                               Pet Friendly – may incur a charge

                                               Does not include breakfast

Marriott TownePlace Suites Virginia Beach
5757 Cleveland Street, Virginia Beach, Virginia, 23462   Telephone: 1-757-490-9367

                                               Easy access to I264

                                                $89 a night + tax

                                                Complimentary on-site parking

                                                Pet Friendly – may incur a charge

                                                Grab and go breakfast included

Marriott Courtyard Virginia Beach Norfolk
5700 Greenwich Road, Virginia Beach, Virginia, 23462     Telephone: 1-757-490-2002

                                                Easy access to I264

                                                $89 a night + tax

                                                Full buffet breakfast included

                                                Complimentary on-site parking

                                                Pets not allowed


Navy Lodge Virginia Beach/Dam Neck
1697 Regulus Avenue Bldg. 226, Virginia Beach, Virginia, 23461   Telephone : 1-757-433-6234

                                               Close proximity to NOPF personnel and their families

                                               Variable rates, but normally under $100 a night

                                               Fully equipped kitchenette

                                               Pet friendly rooms – fee payable

                                               “Breakfast to Go”

Due to the close proximity to the security pass office and the ease of access for sponsors, NOPF personnel and
their families are advised to use the Navy Lodge at Dam Neck.

Navy Lodge Norfolk
Bldg SDA-313, 7811 Hampton Blvd. Norfolk, Virginia, 23505   Telephone: 1-757-489-2656

                                            Easy access to NEX, security office and SACT

                                            Variable rates, but normally under $100 a night

                                            Family suites available, but cannot be reserved

                                            Fully equipped kitchenette

                                            Complimentary continental breakfast

The Navy lodges can be booked up to 6 months in advance, however, it should be noted that availability
during the high season is limited as these lodges are utilised by all US Active Duty, Reserve & Veteran pers.

Wherever you decide to stay, you are entitled to claim back the cost of the accommodation (less pet fees),
parking and daily subsistence of up to $59.61 (as at Apr 11) per person to cover your meals.

Should you decide to book your own accommodation, you will only be entitled to claim back a maximum of
$89 a night + tax.

Arrival in the USA
On arrival to Washington Dulles, you will already have been booked into a local hotel for your first night.
The hotel will have a shuttle service to transport you and your family from the airport.

The following morning, the shuttle will take you back to the airport to allow you to collect your one-way hire
car, which you will need to drive down to Virginia Beach/Norfolk. Once you have reached our location,
you will be accommodated for a further 2 nights in one of the hotels or Navy lodges, which will have been
pre-booked for you, prior to taking over your hiring.

In addition to the support and advice that you will be given from you sponsor, the following checklist will go
some way to helping to over the next few weeks, which can be quite demanding.

                          Item                                               Notes

Exchange hire car & move into temporary
                                                          Hotel or Navy lodge

Attend Arrivals brief with NASG(TW) Chief Clerk           Venue to be decided

March into accommodation                                  Sponsor to advise Date/Time

Arrange US bank account

Arrange delivery of shipped personal effects               https:\\

Apply for soft furnishings grant/small electrical goods   Retain receipts for duration of tour

                                                          Email to
Apply for BDS Washington CPC access
                                                          Used to claim back utility bills & T&S

                                                          Those who already have a US bank
Set up split pay on JPA                                   account can arrange prior to leaving the

                         Item                                                  Notes

Register family members with Military Treatment              See website for details
Facility                                                     on TRICARE locations. Sponsor to assist

Register any pets with veterinarian and ensure
                                                             Register pets in City of residence
vaccinations are current prior to applying for licence

Complete arrival procedures at new Duty Station              Includes NLR or OC NOPF interview

Submit claim for on-assignment journey                       Claim via JPA so costs fall to central UIN

Purchase car(s) and register with DMV as required

Return ‘snag list’ with any housing/furniture issues         Within 5-10 days of march-in

                                                             Sunrise group is an option and one
Car insurance
                                                             favoured by most personnel

                                                             Some owners/realtors insist on cover
Look into Renters Insurance
                                                             Sunrise an option.

Register cars with Station Pass Office and obtain Car
ID Tags

Update emergency contact details on JPA and
ensure all family members are registered as it will
affect LOA rates

Register with
                                                             Cox, Verizon, DirectTV and more…..
Telecommunications/Telephone/Internet provider

Visit and enrol children with locals schools

                           Item                                          Notes

Finalise and submit 'defects list' from accommodation
to Housing co-ordinator and Realtor/Owner

Virginia Driving Licence

                                                        2875 Sabre St, Suite 100, Virginia
Apply for a Social Security Number
                                                        Beach, VA 23452

Complete Employment Authorisation Document for          Only required if dependant is going to
spouse/family members to become eligible for a SSN      seek employment

Complete New Arrivals Satisfaction Survey      under NASG section

Look at AAA cover for vehicles

If you have any suggestions that will allow us to improve this document or arrivals procedures, please
forward them onto the NASG(TW), so that future incoming personnel will benefit from you experiences.


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