Instructor: Steve Balough
Room: CC 6
Planning Period: No planning period, call to arrange appointment
Instructor’s Educational Philosophy
It is my responsibility to instruct and foster my students so that they can be competitive in
the 21st century work force. I incorporate varied teaching strategies that address multiple
learning styles to prepare students for entry into the job market, or prepare them for
higher education. I believe instruction is a cooperative effort including the instructor and
student and parents, each doing their utmost to guarantee success in the program.
Credits and Hours
Computer Maintenance and Management
Secondary students may take this program for 3 credit hours per semester.
Secondary students who complete 2 years (4 semesters) of Computer Systems
Maintenance and Management are eligible to receive a certificate of completion if they
have met the criteria outlined in the Career Center handbook. Secondary students may be
eligible to also earn a credit for English through this course. Check with your home
school counselor or the Career Center counselor for details and eligibility.
Post secondary students enrolled in Computer Systems Maintenance and Management
are eligible for a certificate of completion upon the successful conclusion of the program
after 2 semesters. Post secondary students attend 5 ½ hours per day, for each day school
is in session. Post secondary students will attend classes each morning at the Career
Center. They will be placed in internship positions throughout the community to average
14 hours and 45 minutes per week in the afternoons. The post secondary program is
eligible for many state and federal financial assistance programs, including Pell and V.A.
Through our articulation agreement with Three Rivers Community College, students who
earn the certificate of completion may be eligible for college credit.
Throughout this course you will learn the technical skills necessary to become a
computer repair technician. These skills will be acquired through a series of hands-on lab
exercises, in class reading assignments, lectures, demonstrations, presentations, written
assignments, and reviews. Students will also have a minimum of 3 hours of homework
per week. They are designed to teach you to build computers, load software, and
improve your PC configuration and troubleshooting skills which are necessary to
function as a PC support or helpdesk technician. At the successful conclusion of this
component, a student should:
Master the technical knowledge necessary to build and repair personal computers.
Learn the skills necessary to function as an entry level PC support or help desk
Possess the communication and leadership skills to contribute to the productivity
of the company that hires them.
All students, upon completion to this program will take a nationally recognized
certification test that is administered by SkillsUSA. Students may elect to also take the
CompTIA A+ Certification tests.
A+ Certification requires passing two tests. Qualifying adult students may take the tests
at no additional cost. Both secondary and adult students and can purchase test vouchers
at a significant savings.
For this course, the students are not required to have any previous knowledge of
operating systems or hardware. Touch typing skills are recommended but not required.
Students without touch typing skills are encouraged to gain them outside the classroom
before completion of the program.
Textbooks and Software and other resources
A+ Certification Concepts & Practice by Charles Brooks
A+ Guide to Managing & Maintaining Your PC by Jean Andrews
Assorted versions of Linux Operating Systems
MS Office 2000
SkillsUSA Professional Development materials
Assorted Utility and Diagnostic titles.
The equivalent of 3 books per semester (100 pages of reading equals 1 book)
Content could come from these sources:
PC World Magazine
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Subject related web-site articles
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I. Introducing Hardware
a. Hardware needs software to work
b. PC hardware components
II. Introducing Operating Systems
a. Operating systems past and present
b. How Windows works
c. Using Windows
III. Working with People in a Technical World
a. Job roles and responsibilities
b. What customers want
c. Planning for good service
IV. Form Factors, Power Supplies, and Working Inside a Computer
a. Form factors used by computer cases
b. Measures and properties of electricity
c. Selecting a power supply
d. Protect yourself and the equipment
e. How to work inside a computer case
f. Troubleshooting the electrical system
V. All about Motherboards
a. Motherboard types and features
b. How startup BIOS controls the boot process
c. Maintaining, installing, and configuring a motherboard
VI. Supporting Processors
a. Types and characteristics of processors
b. Cooling methods and devices
c. Selecting and installing a processor
d. Troubleshooting the motherboard
VII. Upgrading Memory
a. Memory technologies
b. How to upgrade memory
c. Troubleshooting memory
VIII. Supporting Hard Drives
a. Inside a hard drive
b. Hard drive interface standards
d. How to select and install hard drives
e. Troubleshooting hard drives
IX. Installing and Supporting I/O Device
a. Types and features of I/O devices
b. Installing input devices
c. Installing and configuring I/O devices
d. Troubleshooting I/O devices
X. Multimedia Devices and Mass Storage
a. Multimedia adapter cards
b. Optical storage technology
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c. Removable storage
d. Installing and configuring multimedia peripherals and devices
XI. PC Maintenance and Troubleshooting Strategies Maintaining
a. Operational procedures when supporting PCs
b. PC preventive maintenance
c. Troubleshooting PC problems
XII. Installing Windows
a. How to plan a windows installation
b. How to install Windows
XIII. Maintaining Windows
a. Scheduled preventive maintenance
b. Backup procedures
c. Managing files, folders, and hard drives
XIV. Optimizing Windows
a. Windows utilities and tools to support the OS
b. Improving Windows Performance
XV. Tools for Solving Windows Problems
a. Tools to help with “Blue Screen” errors
b. Tools for solving startup problems
XVI. Fixing Windows Problems
a. Fixing hardware problems
b. Fixing application problems
c. Fixing startup problems
XVII. Networking Essentials
a. Networking technologies
b. Hardware use by local networks
c. Windows on a network
d. How to connect a computer to a network
XVIII. Networking Practices
a. Connecting to the Internet
b. Setting up a SOHO network
c. Tools and utilities for supporting and troubleshooting networks
d. Troubleshooting networks
XIX. Security Essentials
a. Controlling access to secured resources
b. Perform routine security maintenance
XX. Security Practices
a. Controlling access to computer resources
b. Dealing with malicious software
XXI. Supporting Notebooks
a. Special considerations when supporting notebooks
b. Supporting notebook peripheral devices
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c. Troubleshooting, replacing and upgrading internal parts
XXII. Supporting Printers
a. Printer types and features
b. Installing and sharing printers
c. Supporting printers
d. Maintaining printers
e. Troubleshooting printers
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Upon successful completion of this course of study the student will have
demonstrated, through a combination of written examinations and active lab
assignments, the ability to:
1. Basic Skills
1. Identify the names, purposes, and characteristics of storage devices.
2. Identify the names, purposes, and characteristics of motherboards and their
3. Identify the names, purposes, and characteristics of power supplies.
4. Identify the names, purposes, and characteristics of CPUs and CPU technologies.
5. Identify the names, purposes, and characteristics of memory and memory modules.
6. Identify the names, purposes, and characteristics of input and output devices.
7. Identify the names, purposes, and characteristics of common adapter cards.
8. Identify the names, purposes, and characteristics of software and hardware tools to
1. Discuss procedures for handling storing, and disposing of hazardous materials as
per current federal and state guidelines
2. Describe how to safely handle a fire, including the correct use of fire extinguishers
and current fire safety policy and procedure.
3. Identify electrical hazards and safety procedures for working with electrical
4. Identify and work place safety procedures and accident reporting procedures.
3. Basic Electricity
1. Differentiate between voltage, amperage, and resistance, and discuss how the
measure of each is used in troubleshooting computer systems.
2. Demonstrate the correct usage of a multi-meter to test continuity and voltage, and
verify correct functioning of switches, fuses, and both AT and ATX power supplies.
3. Test networking cable for correct wiring map and length.
4. Discuss signal attenuation, EMI, and RFI, how they effect network
communications, data flow, and how their effects can be minimized.
1. Install, configure, optimize, and upgrade personal computer storage devices.
2. Install a motherboard including setting any necessary jumpers, installing RAM,
front panel connectors, power connectors and connecting storage devices and ports.
3. Identify and locate documentation and drivers for various computer components,
including expansion cards, storage devices, and motherboards.
4. Discuss the basic aspects of troubleshooting theory, basic troubleshooting
techniques, and diagnostic procedures.
5. Perform preventive maintenance on personal computer components.
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5. Laptops and Portable Devices
1. Identify names, purposes and characteristics of laptop-specific hardware
components, including LCD display, connectivity, power, hot-swappable and non-
2. Configure power management options on a laptop, and discuss the difference
between suspend, hibernate, and standby.
3. Identify and apply common preventive maintenance techniques for laptops and
1. Differentiate between common operating systems, including file systems, memory
usage, and registry files.
2. Identify the names, locations, purposes, and characteristics of OS files.
3. Identify concepts and procedures for creating, viewing, managing disks, directories,
and files in different operating systems.
4. Identify procedures and considerations for upgrading and installing operating
5. Install and configure operating systems.
6. Install hardware device drivers to complete the installation process for the OS.
7. Identify command line procedures and utilities used to optimize operating systems.
8. Identify GUI procedures and utilities used to optimize operating systems.
9. Identify basic boot sequences, methods, and utilities for troubleshooting and
recovering operating systems.
7. Data management
1. Compare and contrast common storage media such as floppies, zip drives, CDs,
DVDs, tapes, and flash ROMs.
2. Manage files, folders and storage devices using a Command Line Interface
3. Manage files, folders and storage devices in a GUI environment.
4. Demonstrate correct backup procedures.
8. Printers and Scanners
1. Identify differences between types of printer and scanner technologies.
2. Identify names, purposes, prices, and characteristics of printer and scanner
interfaces, cables, components, and consumables.
3. Install and configure a local and network printer.
4. Discuss troubleshooting printer problems.
5. Install a scanner and its associated software.
6. Perform preventive maintenance of printers and scanners.
1. Describe basic networking concepts.
2. Identify names, purposes, and characteristics of common network cables and
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3. Identify names, purposes, and characteristics of common network utilities and
4 Establish network connectivity by installing and configuring a network card and
configuring the network services and protocols on the computer.
5. Share network resources and configure security options.
6. Install and configure an Internet browser.
7. Demonstrate the correct wiring of CAT 5 cables, plugs, and jacks, including
crossover cabling, rollover cabling, standards 568A and 568B, and punch-down
8. Discuss issues with protecting network cabling from outside interference and
9. Diagnose and troubleshoot basic network issues.
1. Identify names, purposes, and characteristics of hardware and software security,
including security issues with disposing of hardware when upgrading.
2. Identify names, purposes, and characteristics of wireless security.
3. Identify names, purposes and characteristics of data and physical security.
4. Identify tools, procedures and techniques for security.
5. Use antivirus, updates, patches, and malware utilities to update and protect a
6. Install and configure software for wireless and data security.
7. Troubleshoot wireless connectivity and security issues.
Appropriate dress (covered in student manual)
Tool kit (available from school)
2” 3-ring binder
School supplied for the Classroom:
1 computer workstation with internet access, Microsoft Office per student.
1 computer workstation with internet access, Microsoft Office, printer, and projector
for the instructor. (Smart board recommended)
Access to a printer
Lab management software (Altiris Vision recommended)
Testing engine (software to deliver tests over the network)
Computer Terminology Dictionaries
Operating system reference books and manuals
SkillsUSA PDP workbooks
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Blank floppy disks
Teacher’s manual or CD for the textbook
Whiteboard and markers or Blackboard and chalk
School supplied for the Lab and bench area:
Computers and computer parts to assemble into working systems, including a variety
of CPUs and motherboards.
Networking connectivity equipment
Cat V cables
Bench area for students to work on computers.
Computer desks to set up computers that are to be networked.
Compressed air line
Cabinets and drawers for storage of computers, tools, and parts.
Networking tool kit (cabling)
Cable testing meters
Operating systems from DOS To Windows 7
Diagnostic cards and software
Tank vacuum cleaner
First Aid Kit
Bookcase for technical library
CD and Diskette storage boxes
Safety glasses for each student
Dust recovery system for area where cases cleaned with compressed air
Major Class Projects
Configure a 4 computer network using each major OS.
Build a Computer from constituent parts.
Mod a Computer, including case and software.
Participate in various leadership positions in SkillsUSA chapter.
Students will be evaluated as follows:
Students will also be evaluated by written and performance assessments throughout
Each marking period (quarter), each student’s grade is computed using the scores
they have achieved on tests, quizzes, and assignments.
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At the midpoint of each quarter, students will receive progress reports.
South Central Career Center uses this grade scale for all classes:
A 100 - 93 D 69 - 60
B 92 - 82 F Below 60
C 81 - 71
South Central Career Center considers attendance a prerequisite for success in any
career path. Therefore, it is a Career Center policy to give any student who has
attended all classes in a quarter an automatic 2% increase to his quarter grade. Any
student who has missed only 1 day in the quarter receives a 1% increase. Current
attendance requirements, including allowed absences and make-up time are covered
in the student handbook.
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