To initiate, implement and embed
Business Continuity Management (BCM)
throughout KCC and then to promote
Business Continuity planning by District
Councils and industry in Kent, such that the
resilience of the County is increased.
Civil Contingencies Act (2004)
Business Continuity Management
‘It can’t happen here’:
Crisis Management and
John Adams's "risk thermostat"
Crisis-prone vs. Crisis-prepared organisations
Profile of crisis-prone Profile of crisis-prepared
Plans/ Few crises are prepared 5 or more crises are prepared
Policies/ for for with integration amongst
Mechanisms Plans are either non- the crisis plans and they are
existent or fragmented integrated with business plans
Infrastructure Organisational structure is Organisational structure is
inflexible flexible and adaptive
Rationalisation Organisation is high in its Organisation is low in its use
use of rationalisations of rationalisations
Denial High Low
(Source: Mitroff et al., 1989:278)
MODELS OF CRISIS GENERATION
According to Perrow (1984) a systems perspective views
disasters as :
Soft systems methodology allows us to view disasters as
Rich pictures of complexity
Within a systems approach there are models that allow us to
analyse why disasters happen and thus take mitigating action.
Turner’s ‘Incubation of disaster’
Toft and Reynolds ‘SFCRM Model’
Reason’s ‘Swiss Cheese Model’
Smith’s ‘Management Model’
MODELS OF DISASTER CAUSATION
Reason’s ‘Resident Pathogens and Swiss Cheese’
model ( 1990)
What can possibly go wrong ?
MODELS OF CRISIS GENERATION
The launch of
Challenger on Tuesday
28th January 1986 was
the 25th shuttle flight
in 5 years and the 10th
It was the 2nd of 16
flights planned by
NASA for 1986
The Space Shuttle
The Rogers Commission for the disaster said:
NASA’s drive to create a launch schedule of 24 flights
a year created pressure throughout the agency and
directly contributed to unsafe launch operations
Pressure from the House Committee and Congress
and the administration have played a contributing
role in jeopardising the promotion of safety first
attitude throughout the shuttle programme
Within NASA priorities shifted to
“productivity at the cost of safety”
‘The Old Grey Lady’ 1st February 2003
Stage I: Notionally normal starting points.
Initial culturally accepted beliefs about the
world and its hazards
Associated precautionary norms set out in
laws, codes of practice, mores and folkways
Stage II: ‘Incubation Period’
of an unnoticed set
of events which are
at odds with the
about hazards and
the norms for their
‘Failure of Foresight’
Human created accidents
THE GREAT TRAIN RACE - SALISBURY 1906
The Worst Rail Modane, France
800 French troops killed Accident EVER (1917)
Human created disasters
TEXAS CITY ”GRAND CAMP” explosion 1947
Examples of Human created accidents
CONCORDE PARIS - 25th July 2000
HINDENBERG - May 6th 1937
Humans vs Mother
Don’t Wait until it’s too late
RATIO of SURVIVORS
On Board Women & Children Men Total
"When anyone 337 me how I can94% describe my experience in
1st 31% 60%
nearly forty years at sea, I merely81% uneventful. 44%
2nd 285 10%
Of course there have been winter 47% and storms and fog and
3rd 721 14% 25%
Crew 885 87% 22% 24%
But in all my experience, I have never been in any accident …..
Total sort worth speaking about.
•Lifeboat Total vessel in distress in all my years
I have seen but one Rated Capacity: 1,178 personsat sea.
•Height: wreck and never have been wrecked nor was I ever
I never saw a60.5 feet waterline to Boat Deck
in any predicament that threatened to end in disaster of any sort.”
Edward J. Smith,
Captain, RMS Titanic
Captain Smith was planning to retire after the maiden voyage
Survivors: 705 Perished: 1523
NEW YORK - 2003
L ISBON 1755
San Francisco 1989
TSUNAMI December 2004
SNOW & ICE - BRRRRRRR
Some typical business risks:-
• loss of customer records
• breakdown of the supply chain
• failure of essential services on which
production or customer support depends
• inability to deliver the product for a
significant period of time for any reason
• negative perceptions of the company by
clients, customers or the public.
Civil Contingencies ACT
“Local authorities to provide advice
and assistance to commercial activities
and voluntary groups”
Civil Contingencies Act 2004
Exercising, BCM Determining
Maintaining Programme BCM
& Reviewing Management Strategies
a BCM Response
British Standard BS 25999
BS 25999 – part 1
Code of practice
BS 25999 – part 2
What is most critical ?
• Where does this happen ?
• Who does it ?
• What tools do they need ?
• When do they do it ?
• How quickly can the process be restored ?
• How much business damage will occur
until this is fixed ?
Will the business survive ?
Larry was glad he had done his risk analysis
22 October 1895