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Off-shoring/Outsourcing Solutions With Citrix
Q3 2007
Al Solorzano
Practice Manager
Application Delivery
Infrastructure
Agenda
• Off-shoring & Outsourcing Concerns
• Application Delivery Infrastructure
• Presentation Server 4.5 Platinum Edition
• Why Citrix Presentation Server?
• Why Citrix EdgeSight?
• Why Citrix Password Manager?
• Why Citrix Access Gateway?
• Why Dynamic Desktop Infrastructure?
• Q&A
Off-shoring & Outsourcing
Concerns
Your concerns
• Security
– How do we protect our data? Our network? Can we control what they access
– How do we avoid having to manage another network infrastructure (firewalls,
VPNs, etc) but still provide secure access?
– Who controls the security of their network and the network between us?
• Service Level Agreements/Objectives
– What possible issues may arise that may affect their service level?
– How do we proactively avoid or monitor for these potential issues?
• Expected High Turnover
– With expected high turnover, how do avoid account provisioning and
password management for all the systems on a daily basis?
• Control
– What controls do we have in place to manage the environment?
– Do we want to patch and manage their workstations?
– How do we control application versions? Passwords? Application security?
– Do we hire staff in the local where the off-shoring/outsourcing is taking place?
Their concerns
• Security
– They require access to the necessary information and components to perform
their tasks, so you have to give them some access.
• Service Level Agreements/Objectives
– Can they meet the service level they have agreed to?
– Who or what do they blame when they don’t meet the service level?
• Expected High Turnover
– They make a money by streaming lining their onboard process so they keep
costs low. They know how to do this.
– Service Levels are typically based on number of transactions they are to
perform. If they need to increase staff (permanently or temporarily), account
provisioning will be performed by you.
• Control
– Agreements will be very stringent on what tasks they perform and what they
don’t perform.
– Any deviation from the agreement will usually require change control (and
usually additional costs).
Application Delivery
Infrastructure
The Challenge
In the “Old Days”…
Same Office
• Off-shoring • Security
• Outsourcing • Consolidation
• Mobility • Business
• Globalization Continuity
• E-commerce Users Apps • Compliance &
Governance
…and now…
Keys to Successful Application Delivery
Citrix® NetScaler®
Deliver Web Applications
Citrix
Presentation
Server™
Deliver Windows
Applications
Citrix EdgeSight™ Citrix WANScaler™ Citrix Access
Users Monitor End User Accelerate Apps Gateway™ Apps
Experience to Branch Users Enable Secure
Application
Access
Citrix Desktop Server™
Deliver Desktops
Citrix Password
OS
OS Manager™ OS HW
Enable Application
HW Single Sign-On HW
Ardence-
Ardence-
Data Center Edition
Desktop Edition Server OS Streaming
Desktop OS Streaming
Citrix Presentation Server 4.5
Platinum Edition
Application Delivery
Comprehensive Windows application delivery solution
Application
Platinum Application Application Password SSL
Virtualization Streaming Performance Management
Edition VPN
Monitoring
Enterprise Application Application
Edition Virtualization Streaming
Advanced Application
Edition Virtualization
Why
Citrix Presentation Server?
Key Benefits
of Citrix Presentation Server
• Lowest-cost Windows application delivery
Lower Costs • Outstanding application performance over any
network (even halfway around the world)
• Rapid application delivery to all users, anywhere
Application • Continuous application availability and reliability
Delivery • Flexibility to adapt to requirement changes
Infrastructure
• Strongest protection for applications and intellectual
property
Security & • Best end user application experience
Performance
Benefits
Traditional Windows
16-bit/32-bit
Client components
Deployment
Server component
Web apps
Desktop apps Custom apps
Web Browser
Data Center
Desktop
Costly to manage and support
Difficult to secure
Limited in accessibility
Two Steps to
Application Delivery
Presentation Server
First, centralize applications
in the data center
Easy to manage and support
Secure and control applications
Deploy and update easily
Presentation Server
Then, choose best delivery method
Virtualize or stream based on user,
applications & network
Users Data Center
Application Delivery—
Virtualization
Server component
Client component Web apps
Web browser Custom apps
Desktop apps
Data Center
Application Servers
Presentation Server
environment
Desktop
Centralize and host in data center
Easier to install, manage and support
Secure—Apps and data are protected
Any Device, Any
Network, Any Location
Screen updates sent to Application executes
client device entirely on server
Mouse clicks and
keystrokes sent to server
Accessible from any device or client operating system
High performance over any connection from any location
How it affects
Off-shoring/Outsourcing
• Applications are delivered efficiently over low
bandwidth/high latency connectivity.
• New applications and upgrades are deployed
rapidly and efficiently by a centralized IT Staff.
• Rapid control to remove application access.
• Flexible delivery of applications to meet needs in the
future.
• Secure access to the required components without
comprising the network.
• Control Print and File Transfer on a granular level.
Why
Citrix EdgeSight?
Key Benefits
of Citrix EdgeSight
Health and Availability Monitoring
Addressing • Proactively monitor user-experience and infrastructure
Performance • Intelligent, early-warnings to potential issues
Complaints
• Visibility to granular, real-time data
Problem Diagnostics
Identifying • Comprehensive data-capture at process-level
Problem • Historical and real-time data presentation
Source • Full visibility to application, network, system context
Trending and Analysis
Optimizing
• Comprehensive and continuous performance statistics
the • Application and user-level utilization and resource
Infrastructure consumption
• Group / Application / Time-based comparison reports
Health and Availability
Monitoring
Alert Console
– Proactive view of alert
conditions
– Configurable segmentation by
• Alert type
• Group or Department
• Device / User
– Interactive display allows
zoom or scrolling of date/time
range
– Click through to view alert
details and obtain diagnostic
data
Health and Availability
Monitoring
Real-time Dashboard
• Overall health of PS and
Endpoint environments
• Rapid identification of
potential issues
• Flexible, easily configured
architecture
– Devices and groups
– Selected performance
metrics
– Desired threshold levels
Health and Availability
Monitoring
Expand or drill
into detail on
specific devices
Application Performance
Monitoring
Example Reports
Device Summary Performance Summary for a Process
Additional Capabilities of
Interest
• Quickly identify if “Citrix” is the culprit
– Most common complaint is “Citrix is slow”.
– What does slow mean? Slow network? Slow server?
Slow Application?
– Slow in comparison to 5 minutes ago? 5 hours ago? 5
days ago?
• Subscribe or Publish Custom Reports
– E-mail automated reports
– Create a custom report and allow viewing of the report
by everyone
• Drill-down capabilities
– Start at the overall environment view, identify anomalies
in the environment and drill down to the problem areas
How it affects
Off-shoring/Outsourcing
• Quickly and correctly identify any application performance
issues.
• Proactively monitor for performance anomalies
• EdgeSight provides historical graphical and statistical data to
display performance of the application and the network
• Quickly identify anomalies and pinpoint the source for further
troubleshooting
• Provide reports to upper management based on built-in or
custom reports.
Why
Citrix Password Manager?
Key Benefits
of Citrix Password Manager
• Increase Domain Credential Password requirements – tighten
security on the true “key” to your infrastructure
Security • Provisioning & management of passwords across the
organization can be secured with the Domain Credentials.
• Reduce costs with the largest help desk call – Password
Resets
Lower • Provide Self Service Password Resets
Administrative
Costs
• Users would only need to remember their Domain Credentials
• All application passwords are managed for the user
• Password requirements and password change cycles can be
Password configured meet each applications different specifications
Provisioning
Improve the User Experience
• Automate user logons
• Automate password changes
• Allow account self-service
• Provide end-user mobility
• Reduce password frustration
• Localized in five languages
Improving the user experience leads to
higher productivity
Increase Security
• Increase the frequency of password
changes
• Enforce stronger password policies
• Support password expiration
compliance
• Prevent users from knowing passwords
• Verify users are physically present
• Record events for audit trails
• Remove need to store passwords
insecurely
Password Manager helps administrators increase their
security while not increasing the burden on users
Reduce Costs
• Forrester
– Each time an end-user calls the help
desk, it costs the organization $25-$50
– Businesses spend $200/year/person on
password management
• Gartner Group
– 30% of all calls to the help desk are for
password resets
– The average end-user calls the help
desk 4x/year for password resets
– The average help desk call for
password reset takes 20 minutes
Immediate Return On Investment Potential
Account Self-Service
Gina-based Web-based
Users have the ability to reset their password or unlock
their account without a support call
Provisioning—Eliminate
User Enrollment
• Ability for Admins to pre-populate a
user’s credential store
• On-boarding and Off-boarding
simplified
• Improves rollout experience
• Passwords can be hidden from users
• Easy to reset or disable a user
account
• Industry standard SPML 2.0
web service
• Supports add, delete, modify, and
reset
Password Manager can be provisioned by Admins or 3rd
party Identity Management Systems
How it affects
Off-shoring/Outsourcing
• Users Domain Credentials becomes the single
resource to decommission an account
• Eliminate the security of risk of user leaving the
company/contract months or years ago and still
having accounts across multiple systems – Users
won’t know their passwords for the systems
• Allows for automated account provisioning without
the user even knowing application passwords
• Decrease the administrative costs of account
provisioning due to high turnover.
Why
Citrix Access Gateway?
Key Benefits
of Citrix Password Manager
• Provide access to the network or applications only based
on the user requirements
Security
• Application level security with Access Controls
• Granular application security based on rules defined by
your organization
Access • Only product with tight integration to Citrix technologies
Controls • Multiple configurations to meet small to enterprise class
implementations
• Provide an access method that is seamless to your users
Best User • Same application performance when the user is remote
Experience or in a corporate office.
Universal SSL VPN Gateway
for Secure Remote Access
The only purpose-built secure remote access solution for
Presentation Server
• Enables full VPN access to specified users
• Quick and easy to deploy –
configure as an “integrated secure gateway”
• Transparent to users – no client updates, same logon
* appliance sold
separately
Options to suit scalability and
fail-over needs
Universal SSL VPN with SmartAccess™
for Expanded Security and Control
• Set policy-based access to published applications, virtual channels,
and documents
• Sense and respond to user access scenarios
based on IT-configured policies
Which
User
Granular Access View Only, Edit,
Which Rights Print, Save
Scenario
How it affects
Off-shoring/Outsourcing
• Remote access solution that is user-friendly and
provides the same look and fee whether you are
inside or outside the organization
• Granular control of data and data transfer controls
• Provide levels of access dependent on user
requirements (Example: Give managers the right to
be mobile)
• Only solution with tight integration with the other
Citrix products
Why
Dynamic Desktop Infrastructure?
Dynamic Desktop Infrastructure
Citrix® NetScaler®
Deliver Web Applications
Citrix
Presentation
Server™
Deliver Windows
Applications
Citrix EdgeSight™ Citrix WANScaler™ Citrix Access
Users Monitor End User Accelerate Apps Gateway™ Apps
Experience to Branch Users Enable Secure
Application
Access
Citrix Desktop Server™
Deliver Desktops
Citrix Password
OS
OS Manager™ OS HW
Enable Application
HW Single Sign-On HW
Ardence-
Ardence-
Data Center Edition
Desktop Edition Server OS Streaming
Desktop OS Streaming
A Windows-based
desktop that’s
delivered over any
network and
optimized for office
workers’ tasks –
from simple to
complex.
Multiple Solutions for Multiple
Requirements
Three Types
of Dynamic
Desktops
Expand Desktop Delivery Choices
Client Desktop Delivery App Delivery
User
Personal Blade
Virtualized
Dedicated User User User
Streamed
…
Hypervisor
Simple Optimized
Users
Installed
Shared
Device Types: Server HW
Desktop, Thin Which application
Client, Laptop Which desktop delivery fits best? delivery model is best?
How it affects
Off-shoring/Outsourcing
• Provision the “desktop” based on need since
applications are what the business money.
• Provide the lowest cost solution for the user
to perform their work.
• Provides flexibility as the needs of the
environment changes without comprising the
existing security or data access requirements.
Questions?
Intellectual Property
Notice
This presentation was
prepared by: Thank
Agile360 You!
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