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Off-shoring/Outsourcing Solutions With Citrix Q3 2007 Al Solorzano Practice Manager Application Delivery Infrastructure Agenda • Off-shoring & Outsourcing Concerns • Application Delivery Infrastructure • Presentation Server 4.5 Platinum Edition • Why Citrix Presentation Server? • Why Citrix EdgeSight? • Why Citrix Password Manager? • Why Citrix Access Gateway? • Why Dynamic Desktop Infrastructure? • Q&A Off-shoring & Outsourcing Concerns Your concerns • Security – How do we protect our data? Our network? Can we control what they access – How do we avoid having to manage another network infrastructure (firewalls, VPNs, etc) but still provide secure access? – Who controls the security of their network and the network between us? • Service Level Agreements/Objectives – What possible issues may arise that may affect their service level? – How do we proactively avoid or monitor for these potential issues? • Expected High Turnover – With expected high turnover, how do avoid account provisioning and password management for all the systems on a daily basis? • Control – What controls do we have in place to manage the environment? – Do we want to patch and manage their workstations? – How do we control application versions? Passwords? Application security? – Do we hire staff in the local where the off-shoring/outsourcing is taking place? Their concerns • Security – They require access to the necessary information and components to perform their tasks, so you have to give them some access. • Service Level Agreements/Objectives – Can they meet the service level they have agreed to? – Who or what do they blame when they don’t meet the service level? • Expected High Turnover – They make a money by streaming lining their onboard process so they keep costs low. They know how to do this. – Service Levels are typically based on number of transactions they are to perform. If they need to increase staff (permanently or temporarily), account provisioning will be performed by you. • Control – Agreements will be very stringent on what tasks they perform and what they don’t perform. – Any deviation from the agreement will usually require change control (and usually additional costs). Application Delivery Infrastructure The Challenge In the “Old Days”… Same Office • Off-shoring • Security • Outsourcing • Consolidation • Mobility • Business • Globalization Continuity • E-commerce Users Apps • Compliance & Governance …and now… Keys to Successful Application Delivery Citrix® NetScaler® Deliver Web Applications Citrix Presentation Server™ Deliver Windows Applications Citrix EdgeSight™ Citrix WANScaler™ Citrix Access Users Monitor End User Accelerate Apps Gateway™ Apps Experience to Branch Users Enable Secure Application Access Citrix Desktop Server™ Deliver Desktops Citrix Password OS OS Manager™ OS HW Enable Application HW Single Sign-On HW Ardence- Ardence- Data Center Edition Desktop Edition Server OS Streaming Desktop OS Streaming Citrix Presentation Server 4.5 Platinum Edition Application Delivery Comprehensive Windows application delivery solution Application Platinum Application Application Password SSL Virtualization Streaming Performance Management Edition VPN Monitoring Enterprise Application Application Edition Virtualization Streaming Advanced Application Edition Virtualization Why Citrix Presentation Server? Key Benefits of Citrix Presentation Server • Lowest-cost Windows application delivery Lower Costs • Outstanding application performance over any network (even halfway around the world) • Rapid application delivery to all users, anywhere Application • Continuous application availability and reliability Delivery • Flexibility to adapt to requirement changes Infrastructure • Strongest protection for applications and intellectual property Security & • Best end user application experience Performance Benefits Traditional Windows 16-bit/32-bit Client components Deployment Server component Web apps Desktop apps Custom apps Web Browser Data Center Desktop Costly to manage and support Difficult to secure Limited in accessibility Two Steps to Application Delivery Presentation Server First, centralize applications in the data center Easy to manage and support Secure and control applications Deploy and update easily Presentation Server Then, choose best delivery method Virtualize or stream based on user, applications & network Users Data Center Application Delivery— Virtualization Server component Client component Web apps Web browser Custom apps Desktop apps Data Center Application Servers Presentation Server environment Desktop Centralize and host in data center Easier to install, manage and support Secure—Apps and data are protected Any Device, Any Network, Any Location Screen updates sent to Application executes client device entirely on server Mouse clicks and keystrokes sent to server Accessible from any device or client operating system High performance over any connection from any location How it affects Off-shoring/Outsourcing • Applications are delivered efficiently over low bandwidth/high latency connectivity. • New applications and upgrades are deployed rapidly and efficiently by a centralized IT Staff. • Rapid control to remove application access. • Flexible delivery of applications to meet needs in the future. • Secure access to the required components without comprising the network. • Control Print and File Transfer on a granular level. Why Citrix EdgeSight? Key Benefits of Citrix EdgeSight Health and Availability Monitoring Addressing • Proactively monitor user-experience and infrastructure Performance • Intelligent, early-warnings to potential issues Complaints • Visibility to granular, real-time data Problem Diagnostics Identifying • Comprehensive data-capture at process-level Problem • Historical and real-time data presentation Source • Full visibility to application, network, system context Trending and Analysis Optimizing • Comprehensive and continuous performance statistics the • Application and user-level utilization and resource Infrastructure consumption • Group / Application / Time-based comparison reports Health and Availability Monitoring Alert Console – Proactive view of alert conditions – Configurable segmentation by • Alert type • Group or Department • Device / User – Interactive display allows zoom or scrolling of date/time range – Click through to view alert details and obtain diagnostic data Health and Availability Monitoring Real-time Dashboard • Overall health of PS and Endpoint environments • Rapid identification of potential issues • Flexible, easily configured architecture – Devices and groups – Selected performance metrics – Desired threshold levels Health and Availability Monitoring Expand or drill into detail on specific devices Application Performance Monitoring Example Reports Device Summary Performance Summary for a Process Additional Capabilities of Interest • Quickly identify if “Citrix” is the culprit – Most common complaint is “Citrix is slow”. – What does slow mean? Slow network? Slow server? Slow Application? – Slow in comparison to 5 minutes ago? 5 hours ago? 5 days ago? • Subscribe or Publish Custom Reports – E-mail automated reports – Create a custom report and allow viewing of the report by everyone • Drill-down capabilities – Start at the overall environment view, identify anomalies in the environment and drill down to the problem areas How it affects Off-shoring/Outsourcing • Quickly and correctly identify any application performance issues. • Proactively monitor for performance anomalies • EdgeSight provides historical graphical and statistical data to display performance of the application and the network • Quickly identify anomalies and pinpoint the source for further troubleshooting • Provide reports to upper management based on built-in or custom reports. Why Citrix Password Manager? Key Benefits of Citrix Password Manager • Increase Domain Credential Password requirements – tighten security on the true “key” to your infrastructure Security • Provisioning & management of passwords across the organization can be secured with the Domain Credentials. • Reduce costs with the largest help desk call – Password Resets Lower • Provide Self Service Password Resets Administrative Costs • Users would only need to remember their Domain Credentials • All application passwords are managed for the user • Password requirements and password change cycles can be Password configured meet each applications different specifications Provisioning Improve the User Experience • Automate user logons • Automate password changes • Allow account self-service • Provide end-user mobility • Reduce password frustration • Localized in five languages Improving the user experience leads to higher productivity Increase Security • Increase the frequency of password changes • Enforce stronger password policies • Support password expiration compliance • Prevent users from knowing passwords • Verify users are physically present • Record events for audit trails • Remove need to store passwords insecurely Password Manager helps administrators increase their security while not increasing the burden on users Reduce Costs • Forrester – Each time an end-user calls the help desk, it costs the organization $25-$50 – Businesses spend $200/year/person on password management • Gartner Group – 30% of all calls to the help desk are for password resets – The average end-user calls the help desk 4x/year for password resets – The average help desk call for password reset takes 20 minutes Immediate Return On Investment Potential Account Self-Service Gina-based Web-based Users have the ability to reset their password or unlock their account without a support call Provisioning—Eliminate User Enrollment • Ability for Admins to pre-populate a user’s credential store • On-boarding and Off-boarding simplified • Improves rollout experience • Passwords can be hidden from users • Easy to reset or disable a user account • Industry standard SPML 2.0 web service • Supports add, delete, modify, and reset Password Manager can be provisioned by Admins or 3rd party Identity Management Systems How it affects Off-shoring/Outsourcing • Users Domain Credentials becomes the single resource to decommission an account • Eliminate the security of risk of user leaving the company/contract months or years ago and still having accounts across multiple systems – Users won’t know their passwords for the systems • Allows for automated account provisioning without the user even knowing application passwords • Decrease the administrative costs of account provisioning due to high turnover. Why Citrix Access Gateway? Key Benefits of Citrix Password Manager • Provide access to the network or applications only based on the user requirements Security • Application level security with Access Controls • Granular application security based on rules defined by your organization Access • Only product with tight integration to Citrix technologies Controls • Multiple configurations to meet small to enterprise class implementations • Provide an access method that is seamless to your users Best User • Same application performance when the user is remote Experience or in a corporate office. Universal SSL VPN Gateway for Secure Remote Access The only purpose-built secure remote access solution for Presentation Server • Enables full VPN access to specified users • Quick and easy to deploy – configure as an “integrated secure gateway” • Transparent to users – no client updates, same logon * appliance sold separately Options to suit scalability and fail-over needs Universal SSL VPN with SmartAccess™ for Expanded Security and Control • Set policy-based access to published applications, virtual channels, and documents • Sense and respond to user access scenarios based on IT-configured policies Which User Granular Access View Only, Edit, Which Rights Print, Save Scenario How it affects Off-shoring/Outsourcing • Remote access solution that is user-friendly and provides the same look and fee whether you are inside or outside the organization • Granular control of data and data transfer controls • Provide levels of access dependent on user requirements (Example: Give managers the right to be mobile) • Only solution with tight integration with the other Citrix products Why Dynamic Desktop Infrastructure? Dynamic Desktop Infrastructure Citrix® NetScaler® Deliver Web Applications Citrix Presentation Server™ Deliver Windows Applications Citrix EdgeSight™ Citrix WANScaler™ Citrix Access Users Monitor End User Accelerate Apps Gateway™ Apps Experience to Branch Users Enable Secure Application Access Citrix Desktop Server™ Deliver Desktops Citrix Password OS OS Manager™ OS HW Enable Application HW Single Sign-On HW Ardence- Ardence- Data Center Edition Desktop Edition Server OS Streaming Desktop OS Streaming A Windows-based desktop that’s delivered over any network and optimized for office workers’ tasks – from simple to complex. Multiple Solutions for Multiple Requirements Three Types of Dynamic Desktops Expand Desktop Delivery Choices Client Desktop Delivery App Delivery User Personal Blade Virtualized Dedicated User User User Streamed … Hypervisor Simple Optimized Users Installed Shared Device Types: Server HW Desktop, Thin Which application Client, Laptop Which desktop delivery fits best? delivery model is best? How it affects Off-shoring/Outsourcing • Provision the “desktop” based on need since applications are what the business money. • Provide the lowest cost solution for the user to perform their work. • Provides flexibility as the needs of the environment changes without comprising the existing security or data access requirements. Questions? Intellectual Property Notice This presentation was prepared by: Thank Agile360 You! 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