MACQUARIE COMMUNITY COLLEGE
Organisational Self Assessment 2008
Your Name: (optional) Date:
How satisfied are you with? Mark X in one of the boxes below
Very Satisfied Dissatisfied N/A
1 ORGANISATIONAL PLANNING & GENERAL ADMINISTRATION satisfied
1.1 College leadership? Is there a clear sense of direction to the organisation?
1.2 The level of information available to you about our management structure and the lines of responsibility?
1.3 Communication channels? Is information imparted quickly and efficiently?
1.4 System of records and document control? (E.g: class lists & course information)
1.5 Our commitment to Equal Employment Opportunity?
1.6 The level of feedback and support provided by your course coordinator?
1.7 The level of support you receive from administration staff, including night duty assistants?
2 CORE BUSINESS - PROGRAM PLANNING & DELIVERY
2.1 The level of involvement you have in the planning and development of your courses?
2.2 The processes in place to ensure the delivery of high quality education?
2.3 The quality of the materials and resources provided?
2.4 Client feedback options? Are students well informed of the ways they can provide feedback or raise a
2.5 Our handling of client dissatisfaction and disputes?
3 HUMAN RESOURCES FUNCTION
3.1 The processes in administering your contract, Awards and the Collective Agreement?
3.2 The recruitment process undertaken upon your appointment?
3.3 The induction process?
3.4 The dispute resolution procedure?
3.5 The role of the Staff Representative?
3.6 The level of staff training and development offered?
3.7 The way the OHS system is communicated and implemented?
3.8 The level of support offered to assist you in times of personal hardship?
4.1 The appearance and content of the Course Catalogue?
4.2 The system of catalogue distribution?
4.3 The appearance and content of the website?
4.4 The functionality of the website?
4.5 Our advertising activities in general?
4.6 Our level of involvement in promotional events?
4.7 The types of promotional events we are involved in?
4.8 The level of Marketing's role in the planning and development of our courses and services?
5 VET - Trainers in the Accredited Program Division only
5.1 The processes to ensure compliance requirements are met?
5.2 The processes in validating our assessment practices through moderation sessions?
5.3 RPL procedures?
5.4 Information provided to clients about the program, their rights & responsibilities?
Thank you for taking the time to complete this survey.
Return this survey by FRIDAY DECEMBER 12. You can attach the document and email it back to the Operations Manager
email@example.com, post it or drop it off in person to your Centre or 263 Marsden Road Carlingford NSW 2118