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Email to Case Creation Option Sending an Email to create a case is available for current CRM Support Users! If a specific requirement beyond the current functionality is required you will need to wait for the next version in order for us to accommodate any changes to current functionality. Information Required Response Owner/Contact Where do customers send Email requests now? Do you want to use your existing @asu.edu address? If none, what 'email@example.com' do you want to use? What is the name of your Provider Group? Note: We can use an existing or new @asu.edu address for the CRM cases, but if we use an existing address it will be controlled by ERMS support and all email sent to it will go to CRM.
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