Questions_for_Email_to_CRM_Case by lanyuehua

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									Email to Case Creation Option
Sending an Email to create a case is available for current CRM Support Users! If a specific requirement
beyond the current functionality is required you will need to wait for the next version in order for us to
accommodate any changes to current functionality.

Information Required                                                   Response              Owner/Contact

Where do customers send Email requests now?

Do you want to use your existing @asu.edu address?

If none, what 'abc@asu.edu' do you want to use?

What is the name of your Provider Group?

Note: We can use an existing or new @asu.edu address for the CRM cases, but if we use an existing address it will be
controlled by ERMS support and all email sent to it will go to CRM.

								
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