27 West Main St.
Windsor, Pa 17366
Cell: (717) 825-9919
Education ITT Technical Institute Mechanicsburg, PA
Associates in Specialized Technology Degree Graduated 3/17/2005
Computer Network Systems GPA 3.45
Woodrow Wilson High School Long Beach, CA
Diploma Graduated 6/1991
Skills Operating Systems
Windows 98, Me, 2000, XP, Vista, 7, 2000 Server, 2003 Server
Linux / UNIX Operating Systems
CentOS, Fedora Core, Ubuntu (KDE and GNOME), SCO, Red Hat 9, PCLinuxOS, Linux Mint
Cat5/Cat5E cabling, Wireless 802.11 B/G
Zimbra, Nagios, FreePBX/Asterisk, Monowall, Microsoft Office, Microsoft Exchange 2000,
Apache, Webmin and SQL Server
Cisco Routers, switches, hubs building and maintaining computers
Web Design using flash and FrontPage extensions
Work ASON, Inc York, PA
History Service Technician 9/2009 – 6/2011
Provided remote and onsite technical assistance for clients.
Supported virtualization on CentOS platform.
Provided Administration for Microsoft and Linux Servers.
Installed and supported FreePBX/Asterisk based phone systems.
Installed and configured Inter-tel Axxess and Mitel phone sytems.
Basic knowledge of Oaisys Tracer call recording software/servers.
Configured VOIP phones using both SIP and AIX.
Rite Aid Corp. Mechanicsburg, PA
Help Desk SR2 3/2005 – 10/2005 | 10/2007 -- 2009
General technical support for Pharmacy and Front End equipment including:
printers, scanners, workstations, prescription machines (scriptpro), phones etc..
Troubleshooting problems with UNIX and Microsoft operating systems by phone.
IBM and UNIX Server maintenance
Remote management using Remote Desktop, VNC, PCAnywhere, Telnet, and TUN
Accepted into the Mentor training program.
Promoted to Service Rep Level 2 after 7 months
Drive certified for front end store UNIX Servers and ScriptPro Machines
Assigned to MAC Team
CoreTech (Contract) King of Prussia, PA
P.C. Technician 6/2007 – 7/2007
Migrated all computers from Pfizer to Johnson and Johnson network.
Basic network troubleshooting (DNS, DHCP,WINS… etc)
Changed settings on WiFi handheld and truck mounted Windows CE computers.
Setup printers (network and local)
Pengate Handling Systems York, PA
Network Technician 11/2005 – 05/2007
Maintain users’ computers and peripherals in 4 locations.
Maintain Windows 2000 Server with AD and Exchange 2000.
Maintain MTA / WWW / Application servers (Linux 9 / SCO / FreeBSD)
Manage back-ups of both user and server systems.
Rebuild / repair damaged computers / laptops.
Light PHP and HTML coding for web design.
Travel to all 4 locations for Server maintenance and general upkeep on
user equipment once per quarter.
EarthLink Inc. Atlanta, GA
Technical Support 1/2003 - 12/2003
General technical support for Internet Explorer and EarthLink Software
Provided support for DSL, home networking, cable and satellite customers
Using MAC, Linux and Microsoft operating systems by phone.
California Science Center Los Angeles, CA
Chief Projectionist 4/1996 - 7/2002
Maintained IMAX 3D projection and sound equipment
Kept daily reading and logs of equipment
Managed and scheduled booth staff
Scheduled special screenings for clients