Florida Department of Transportation Citrix Implementation

							Florida Department of Transportation
Citrix Implementation
Topics

•   Our Challenge
•   Citrix Overview
•   FDOT Citrix Installation
•   Trns*port Implementation
•   For More Information
Our Challenge
9 Districts of Distributed Users
FDOT Users

• 2,939 Distinct Userids with Access to
  Citrix Applications

• Many External Firms & Users
• Many Different Desktop
  Configurations….
• Many Different Locations
IT Challenge
IT is under intense pressure to simplify the management
   of enterprise resources and make them more cost-
   effective to operate
IT organizations are coping with these technical,
   economic and business challenges through
   consolidation
We found Citrix to be an easy way to provide a single
   point of access to the
   on-demand enterprise from any location, for any
   number of people, using many devices, over any
   connection.
Benefits of the Citrix Deployment
Benefits for IT
   – Centrally consolidate applications, reducing costs
     and complexity
   – Increased productivity
   – Resilience to business/technical disruptions
   – An “observation dashboard” – where, how, when
     and by whom systems are accessed
   – Software as a utility
   – More Control
Benefits for Users
   – Just like the office – no compromise in experience,
     regardless of location
   – Always on, always there – just connect & compute,
     over any network
   – Dynamically follows you – any screen, any shape,
     with many devices
Citrix Overview
Citrix Metaframe Access Suite
Products
Citrix MetaFrame XP Presentation Server: Centrally
   manage enterprise applications and access them
   from anywhere.

Citrix MetaFrame Conferencing Manager: Work
   collaboratively on the same applications and
   documents.

Citrix MetaFrame Password Manager: Single sign-on
   through Citrix MetaFrame Access Suite.

Citrix MetaFrame Secure Access Manager: Provide
   secure, personalized access over the Web to
   applications & information.
MetaFrame XP Presentation Server
Product Highlights

• Access any application on most devices
• Web enable existing applications
• Securely access applications over the Internet
• Simplify applications deployment
• Easily manage server farms from a single interface
• Leverage and extend existing investments in hardware
  and software
• 3 Editions – Standard, Advanced, Enterprise
FDOT Citrix Implementation
        Overview
Applications Implemented on Citrix


• Trns*port – BERC, Expedite, CES, PES, LAS,
  Sitemanager
• Pontis – Bridge Management
• HiRiide – Rail Road Crossing Management
• iLIMS – Lab Information Management System
• IE for Secure Remote Intranet Access
FDOT Citrix Implementation
Environments
Unit Test
   – IT Staff Testing
   – No External Internet Access

System Test
   – User Testing
   – External Internet Access
   – User Training

Production
FDOT Citrix Implementation
Hardware

Network Load Balanced, Fail-over

Servers & Function
   – Citrix Secure Gateway - CSG (2)
   – NFUSE (2)
   – Secure Ticket Authority (STA) (2)
   – Metaframe (6+4)
   – Oracle Databases (Citrix Data Store, RMS)
   – Citrix Independent Computing Architecture (ICA®)
        SecureTicket
        Authority

NFUSE

                 File Share



                       DB
 CSG

         Metaframe
User Management
Domain Groups
   – Within Citrix Metaframe we publish to domain
     groups (not individuals) Example:
     APP_CTX_Expedite
   – Managed by each district who each have
     application security coordinators…
Corresponding Lotus Notes E-mail Groups
   – Challenge to keep up to date for external users
   – Communication to users via Application
     Coordinators
Problem Handling
   – Users Call District Help Desk
   – If District Can’t Resolve Goes to Central Office
System Usage

• Heaviest Usage Time:
  10:00 am – 12:00 am
• Heaviest Used Application:
  Sitemanager
• Typically 120 Concurrent Users - Have
  Gone to 175
• RMS
                       # of Distinct Users by Application Per Day
                       - August 2003
                 450


                 400


                 350


                 300
Distinct Users




                                                             CES
                                                             Infonet
                 250                                         LAS
                                                             PES
                 200                                         Pontis
                                                             SiteManager
                                                             Expedite Entry
                 150


                 100


                 50


                  0
                       Total # of Distinct Users Per Day – August 2003
                 600



                 500



                 400
Distinct Users




                 300



                 200



                 100



                  0
FDOT Citrix Implementation
Things We Learned
• Hardware
• Problem Handling
• Add Both Software Licenses & Hardware for New
  Applications & Growth
• Printers
• Patches
• Systest Usage
• Communication
• Central Information Website
Florida DOT Trns*port Specifics
Florida DOT Trns*port Specifics

• Six Metaframe Servers in Production Farm

• Single Location for Terminal Service Profile Paths

• Single Location for User Application Data

• Batch Files Used to Start Applications
Trns*port General Issues

 •DPS Status Monitor.
   – Port Usable by Only One Person.
 •SiteManager Local Database.
   – Different Database for each
   – User the same across all servers in the Farm.
 •SitePad.
   – Allow users to sync locally with SiteManager
     running on Metaframe server.
Settings to Be Cautious About



• Idle Time Outs

• Limiting Programs to Single Instances
Helpful Changes to Trns*port Suite

• User Settings in KEY_CURRENT_USER
  Registry Hive

• INI Files Migrated to Window’s Directory

• Dynamic Ports for DPS Status Monitor
FDOT Citrix Metaframe/Trns*port

        Successfully Implemented
For More Information
Where to Get More Information
FDOT
 Presentation, Scripts, Etc.
 Amy Price
 amy.price@dot.state.fl.us
 850-414-4489

Citrix
  www.citrix.com
  Contact: Bert Wakeley
  bert.wakeley@citrix.com
  703-327-3636
More Suggested Citrix Resources
• Introduction to the Citrix Secure Gateway Document:
  http://support.citrix.com/servlet/KbServlet/download/118-
  102-7720/CSG_GS.pdf

• Best Practices for Securing a Citrix Secure Gateway
  Deployment
  http://support.citrix.com/kb/entry!default.jspa?categoryID=18
  5&entryID=28&fromSearchPage=true

• Citrix Supported Clients Download
  http://www.citrix.com/site/SS/downloads/downloads.asp?dID
  =2755
•

• Tweak Citrix – for Citrix Technologists
   – http://www.tweakcitrix.com/

• Doug Brown’s Site
   – http://www.dabcc.com/
Demo Signing in Via Citrix