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Task_Brainstorm_for_Auditor_Professional_Development Team 11-04-09

VIEWS: 6 PAGES: 33

									Mastery Level   Basic Description   Assigned to             Task List                        Attributes
                                                                                  Interpersonal Skills; Self-
                                                                                  Motivated; Organized; Reliable;
                                                                                  Detail Oriented


                                                  Plan for audit given            organized, time-management,
                                                  assignment; find read and       research skills, attention to
                                                  understand standard: areas      detail, self-motivated



                                                  Review Audit Performance        investigative, resourceful,
                                                  History                         analytical
                                                  Review documentation            patient, curious, objective,
                                                                                  open-minded, perceptive,
                                                                                  thoroughness
                                                  Request pre-audit               confident, assertive, tactful,
                                                  documentation                   tenatious

                                                  Determine if any special e-     inquisitive,
                                                  programs are needed to
                                                  access/read documents
                                                  Develop technical               curious/inquistive,
                                                  understanding of the process    investigative, quick learner


                                                  Define the purpose of the audit decisive, focused,
Mastery Level   Basic Description   Assigned to             Task List                          Attributes
                                                  Develop a graphical form of       thorough, curious/inquistive,
                                                  process                           investigative, quick learner




                                                  Define the type of audit (i.e.,   decisive, focused,
                                                  for cause, quality, followup)




                                                  Define and refine scope of        decisive, focused, open
                                                  audit - what to cover             minded




                                                  Understand value of money         time management,
                                                                                    considerate, cost conscious



                                                  Make logistics arrangements       thoroughness, detail oriented,
                                                                                    patient, flexible, cooperative,
                                                                                    tactful, tenatious, good sense
                                                                                    of direction, level headed,
                                                                                    considerate


                                                  Determine if any special          inquisitive, flexible, respectful
                                                  requirements are needed
                                                  (safety, security)
Mastery Level   Basic Description          Assigned to               Task List                          Attributes
                                                         Determine if Confidentiality       inquisitive, flexible, respectful
                                                         Agreement (CDA) and/or
                                                         Quality Assurance Agreement
                                                         (QAA) is in place
                                                         Determine if you'll have full      inquisitive, flexible, respectful,
                                                         access to facility                 tenacious
                                    Alan                 Identify risks in the process to   thorough, curious/inquistive,
                                                         be audited                         investigative, quick learner




                                    Alan                 Prepare audit checklists.          thoroughness, detail oriented,
                                                                                            research skills, focused




                                    Alan                 Assemble audit team                effective team leader,
                                                                                            perceptive (application of the
                                                                                            audit team)


                                    Alan                 Opening meeting                    organized, time manager,
                                                                                            respectful, adaptability, proper
                                                                                            cultural attire, awareness of
                                                                                            mores of auditee
Mastery Level   Basic Description            Assigned to              Task List                          Attributes
                                    Alan                   Collect evidence                  inquisitive, respectful, intuitive,
                                                                                             objective, time management,
                                                                                             thorough, persuasive,
                                                                                             relentless, persistent,
                                                                                             tenacious, logical




                                    Glenda                 Collect samples (define AQL       focused, decisive, objective,
                                                           level, sample size) statistical   thorough,
                                                           sampling



                                    Glenda                 Observe activity                  observant, objective,
                                                                                             perceptive, ethical, proficient,
                                                                                             curious

                                    Glenda                 Review                        analytical, organized,
                                                           documents/records/data during perceptive, thorough, detailed
                                                           audit



                                    Glenda                 Conduct interviews                self reliant, open minded,
                                                                                             instinctive, thorough,
                                                                                             inquisitive, perceptive,
                                                                                             observant

                                    Glenda                 Perform a forward or backward motivated, thorough, proficient
                                                           trace                         with details, quality-oriented,
                                                                                         organized
Mastery Level   Basic Description           Assigned to              Task List                    Attributes
                                    James                 Classify results             Organized, methodical,
                                                                                       thoughtful, analytical



                                    James                 evaluate facts / recognize   Observant, Detail Oriented,
                                                          trends or patterns           Honest, Uninhibited




                                    James                 place data into control      Detail Oriented, Patience,
                                                          charts/SPC charts

                                    James                 allocate audit resources     Cost Conscious, Managerial,
                                                                                       flexibility, resourceful, leader,
                                                                                       insightful
                                    James                 risk assessment of           Honest, Unbiased, logical,
                                                          nonconformance               reasonable




                                    Mark                  Write non-conformities       fair; concise; clarity; factual;
                                                                                       understandable; absence of
                                                                                       condescension; good listening;
                                                                                       honest; impartial; sensitive to
                                                                                       the situation; diplomatic;
                                                                                       uncompromising when
                                                                                       appropriate; judicious,
                                                                                       objective
   Mastery Level   Basic Description          Assigned to              Task List                        Attributes
NEW TASK                                                    identify opportunities for
                                                            improvement and/or best
                                                            practices
                                       Mark                 identify and make note of      fair; reasonable; concise;
                                                            opportunities for improvement  clarity; understandable;
                                                                                           absence of condescension;
                                                                                           business sense; intuition;
                                                                                           professional; judicious;
                                                                                           sensitive to the situation;
                                                                                           inquiring; flexible; realistic;
                                                                                           intuition; industrious;
                                       Mark                 identify and make note of best honest; fair; realistic; impartial;
                                                            practices                      professional; complimentary,
                                                                                           visonary




                                       Mark                 Convey results                   thorough; fair; reasonable;
                                                            daily update meetings            concise; clarity; factual; honest;
                                                            closing meeting                  professional; understandable;
                                                            write report                     absence of condescension;
                                                                                             business sense; intuition;
                                                                                             realistic; complimentary; good
                                                                                             communicator; good oral
                                                                                             explanation skills; absence of
                                                                                             arrogance, bias, sarcasism,
                                                                                             intimidation, criticism,
                                                                                             negativity; organized, planning,
                                                                                             ability to stay on task,
                                                                                             empathetic, humble, sincerity,
                                                                                             positive outlook
Mastery Level   Basic Description           Assigned to             Task List                       Attributes
                                    Mark                  Write report                   thorough; fair; reasonable;
                                                                                         concise; clarity; factual; honest;
                                                                                         professional; understandable;
                                                                                         business sense; realistic;
                                                                                         complimentary; good
                                                                                         communicator; organized.

                                    Mary Chris            Chair meetings                 organized, professional,
                                                                                         honest, fair, patient, confident,
                                                                                         considerate, respectful,
                                                                                         objective, flexible, tenacious,
                                                                                         calm cool and collected;
                                                                                         persuasive

                                    Mary Chris            Issue report                   detail oriented, organized
                                    Mary Chris            Solicit responses to report    tenacious, patient but firm,
                                                                                         organized, profesional, flexible,
                                                                                         persuasive

                                    Mary Chris            Evaluate responses             detail oriented, tenacious, open-
                                                                                         minded, sense of humor




                                    Mary Chris            Evaluate Root Cause Analysis detail oriented, inquisitive,
                                                                                       tenacious, resourceful,
                                                                                       objective, flexible, thorough,
                                                                                       collaborative, creative
     Mastery Level        Basic Description           Assigned to              Task List                         Attributes
we finished this at the                       Randy                 Follow-through on response       perseverence,
04 Nov meeting                                                      closure / CAPA closure           thoroughness,discipline,
                                                                                                     tenacious, patient but firm,
                                                                                                     organized, professional,
                                                                                                     flexible, persuasive
                                              Randy                 verify CAPA implementation       thoroughness, detail oriented,
                                                                                                     research skills, focused


                                              Randy                 evaluate effectiveness of        bigger picture understanding,
                                                                    CAPA                             detail oriented, experience



                                              Randy                 determine if a follow-up audit is bigger picture understanding,
                                                                    needed to evaluate corrective detail oriented, experience
                                                                    actions


                                              Randy
                                              Renee
                                              Renee                 Develop annual schedule          Organized, detailed, flexible,
                                                                                                     collaborative, thorough, time
                                                                                                     manager
Mastery Level   Basic Description           Assigned to              Task List                    Attributes
                                    Renee                 Coordinate audit schedules   Organized, detailed, flexible,
                                                          within and between sites     collaborative, thorough, time
                                                                                       manager, able to deal with
                                                                                       multiple competing demands,
                                                                                       respectful, fair, tenatious,
                                                                                       diplomatic, diligent, decisive



                                    Renee                 Develop auditee risk         Analytical, thorough, detailed,
                                                          assessment                   precise, tenatious, focused,
                                                                                       decisive, objective, impartial,
                                                                                       investigative, factual,
                                                                                       reasonable




                                    Renee                 Train auditors               Patient, professional, good
                                                                                       communicator, good listener,
                                                                                       objective, confident, observant,
                                                                                       proficient, respectful, open
                                                                                       minded, inquisitive, diplomatic,
                                                                                       logical, responsive,
                                                                                       encouraging, foster an open
                                                                                       and honest environment,
                                                                                       perceptive, committed, ability
                                                                                       to give fair constructive
                                                                                       criticism/praise for
                                                                                       achievement, inspires trust
Mastery Level   Basic Description           Assigned to              Task List                       Attributes
                                    Renee                 Auditor professional           Patient, professional, good
                                                          development                    communicator, good listener,
                                                                                         objective, confident, observant,
                                                                                         proficient, respectful, open
                                                                                         minded, inquisitive, diplomatic,
                                                                                         logical, responsive,
                                                                                         encouraging, foster an open
                                                                                         and honest environment,
                                                                                         perceptive, committed, ability
                                                                                         to give fair constructive
                                                                                         criticism/praise for
                                                                                         achievement, inspires trust

                                    Joyce                 Hire auditors




                                    Joyce                 Make audit assignments         Organized, impartial, objective,



                                    Joyce                 Evaluate auditor performance   Observant,


                                    Joyce                 Documentation Control          Organized, tenacious

                                    Joyce                 Record retention               Systematic

                                    Peter                 Develop budget
                                    Peter                 Write SOPs, procedures,
                                                          manual
                                    Peter                 Design report templates
Mastery Level   Basic Description           Assigned to              Task List           Attributes
                                    Peter                 Set audit program goals,
                                                          mission vision
                                    Peter                 Evaluate audit program
                                                          effectiveness
                                    Peter                 Trend annual findings for
                                                          patterns
                                    Peter                 Management review/preview of
                                                          audit program
                                    Peter                 who will audit the audit
                                                          program (supplier
                                                          program/internal audits)
Mastery Level     Job Knowledge & Skills              Career Development Path                 Education            Level of Mastery
                Good listener; good                 what gate you need to pass
                communicator                        through to get that knowledge;
                                                    what courses, classes,
                                                    experiences, etc. you need to
                                                    achieve
                Know how to obtain standards,                                        Must be able to read and
                able to comprehend standard,                                         understand native language.
                understand technical language,
                VOC (voice of customer)


                Ability to retrieve archive
                documents, research skills,
                problem solving skills, multi-
                tasking, analytical skills

                oral and written skills,
                negotiation, knowledge to ask
                for right things
                abilitty to quickly learn new
                programs, computer apptitude

                knowing who to ask, research
                skills, analytical skills, proper
                use of resources

                written skills, knowledge of
                audit types, negotiation skills,
                ability to decipher the client's
                intent, understanding of the
                potential problem areas
Mastery Level      Job Knowledge & Skills            Career Development Path   Education   Level of Mastery
                flowchart and process map
                skills, able to translate complex
                into simple, research skills,
                analytical skills, proper use of
                resources

                written skills, knowledge of
                audit types, negotiation skills,
                ability to decipher the client's
                intent, understanding of the
                potential problem areas

                written skills, knowledge of
                audit types, investigative skills,
                negotiation skills, ability to
                decipher the client's intent,
                understanding of the potential
                problem areas, risk evaluation,
                resource management, time
                management

                cost/benefit analysis skills,
                putting findings into
                management understanding
                (cost of quality), resource
                management
                oral and written skills, time
                management, organizational
                skills, problem solving,
                negotiation skills, people skills



                process knowledge, knowledge
                of environment
Mastery Level      Job Knowledge & Skills             Career Development Path   Education   Level of Mastery
                basic understanding of
                business secrets (proprietary
                information), regulatory
                requirements
                negotiation skills,

                risk management skills, able to
                translate complex into simple,
                research skills, analytical skills,
                proper use of resources,
                technical knowledge of the
                process, ability to identify
                handoffs and transitions in the
                process

                knowledge of applicable
                standards, good writing skills,
                knowledge of process,
                knowledge of potential
                problems with the process,
                scope of the audit, ability to
                translate process into process
                flow,
                knowledgable about audit
                process, proper use of auditor
                resources, (SWOT: strength
                weaknesses opportunities
                threat) analysis
                good verbal skills, negotiation
                skills, presentation skills
Mastery Level       Job Knowledge & Skills          Career Development Path   Education   Level of Mastery
                observation skills, knowledge
                of process, knowledge of
                standards, ability to follow an
                audit trail, analytical skills,
                knowledge of
                acronyms/terminolgy, control
                charts, ability to find different
                paths to evidence, detail
                oriented, organized, time
                allocation
                analytical, technical
                knowledge, knowledge of
                requirements, process
                knowledge, planning/research
                skills, knowledge of statistics

                good understanding of
                requirements, risk
                analysis/management skills,
                attention to detail, impartial
                ability to manage audit process
                against audit program, good
                reading comprehension,
                planning/research skills, good
                knowledge of standards

                good listener, good
                communicator, people skills,
                process knowledge, attention
                to details, observant,
                professional
                technical knowledge, good
                understanding of
                standards/requirements, detail
                oriented, good organizational
                skills
Mastery Level      Job Knowledge & Skills          Career Development Path   Education   Level of Mastery
                Risk Assessment,
                Prioritization, Area Expertise,
                Pareto, understanding of
                significance, grouping skills

                Correlation Analysis, Process
                Flow Determination,Systems
                Familiarity, Fishbone,
                Histograms, computer skills
                (e.g., Excel & Access)

                SPC Chart Utilization, software
                utilization, histograms

                Quality Costs, Budgeting, Time
                Mgmt, Process Mgmt Charts

                Systems perspective,
                Regulatory requirements,
                prioritization matrix, VOC
                (voice of customer), FMEA
                attributes, historical & future
                significance, consequences
                knowledge of grammar; writing
                skills; elements of style; three
                parts of a nonconformity -
                reference criteria, requirement,
                and evidence; careful use of
                adjectives and adverbs;
                knowledge of severity levels of
                findings - observation, minor,
                major, stop work, etc.; able to
                engage in discussion without
                argument;
   Mastery Level      Job Knowledge & Skills            Career Development Path   Education   Level of Mastery
NEW TASK


                   knowledge of grammar; writing
                   skills; elements of style; careful
                   use of adjectives and adverbs;
                   elements of opportunity -
                   evidence, suggestion or
                   consideration;
                   business accumen

                   knowledge of grammar; writing
                   skills; elements of style; careful
                   use of adjectives and adverbs;
                   elements of best practive -
                   evidence, comparison or
                   quantification, out of box
                   thinking, benchmarking,
                   comparitive analysis

                   good command of language;
                   good oral discussion skills;
                   good body language; good
                   presence (smile); solicit
                   inquiries; probe for
                   understanding; knowledge of
                   audit finding follow-up process;
                   able to engage in discussion
                   without argument; ability to
                   assume you are wrong and
                   listen to the auditee; deliver
                   unwelcome results
Mastery Level      Job Knowledge & Skills         Career Development Path   Education   Level of Mastery
                knowledge of grammar; writing
                skills; elements of style;
                elements of a complete audit
                report per client requirements;
                knowledge of standard for the
                report

                verbal communication skills,
                listening skills, leadership
                skills, analytical skills,
                knowledge of standards,
                knowledge of audit process;
                mediation skills; strategic
                thinking skills
                written communication skills
                written and verbal
                communication skills, time
                management skills, leadership
                skills
                knowledge of standards,
                analytical skills, knowledge of
                processes audited, written and
                verbal communication skills,
                listening skills, systems
                thinking
                knowledge of root cause
                analysis methods (e.g, 8D),
                knowledge of process audited,
                verbal and written
                communication skills, listening
                skills, negotiation skills,
                problem solving, facilitation
                skills
     Mastery Level          Job Knowledge & Skills           Career Development Path   Education   Level of Mastery
we finished this at the   Negotiation, time
04 Nov meeting            management, leadership skills



                          knowledge of 8D & other
                          problem solving methods,
                          system & process knowledge,
                          statistics or SPC
                          knowledge of 8D & other
                          problem solving methods,
                          system & process knowledge,
                          statistics or SPC, data analysis

                          knowledge of 8D & other
                          problem solving methods,
                          system & process knowledge,
                          statistics or SPC, data analysis



                          Planning, strategic thinking,
                          understanding of management
                          needs, understanding of
                          business processes and quality
                          standards, prioritization,
                          computer scheduling/tracking
                          program skills,
Mastery Level      Job Knowledge & Skills          Career Development Path   Education   Level of Mastery
                Planning, strategic thinking,
                understanding of management
                needs, understanding of
                business processes and quality
                standards, prioritization,
                computer scheduling/tracking
                program skills,


                Understanding of statistical
                models and applicable metrics,
                strategic thinking,
                understanding of management
                needs, understanding of
                business processes and quality
                standards, understanding of
                potential problem areas or
                gaps, ability to assign
                appropriate risk
                classifications/determine
                severity

                Knowledge & experience in
                auditing (general), specific
                knowledge of auditing at
                company/department,
                knowledge of applicable
                standards, oral and written
                communication skills, ability to
                adapt teaching style to
                student's needs,
Mastery Level      Job Knowledge & Skills             Career Development Path   Education   Level of Mastery
                Knowledge & experience in
                auditing (general), specific
                knowledge of auditing at
                company/department,
                knowledge of applicable
                standards, oral and written
                communication skills, ability to
                adapt teaching style to
                student's needs,




                Interview Skills, Writing skills to
                write objective questions,
                awareness of market -
                compensation/salary for area,
                business , awareness of EEO
                regulations or Co. contact
                person to ask questions

                Ability to plan , both short and
                long range: coordinate
                schedules of other audit
                divisions/external auditors
                Ability to establish performance
                objectives and goals

                Process understanding, read
                and follow procedures
                Manage time effectively,
                delegate tasks
Mastery Level   Job Knowledge & Skills   Career Development Path   Education   Level of Mastery
Mastery Level   Hands on Experience
Mastery Level   Hands on Experience
Mastery Level   Hands on Experience
Mastery Level   Hands on Experience
Mastery Level   Hands on Experience
   Mastery Level   Hands on Experience
NEW TASK
Mastery Level   Hands on Experience
     Mastery Level        Hands on Experience
we finished this at the
04 Nov meeting
Mastery Level   Hands on Experience
Mastery Level   Hands on Experience
Mastery Level   Hands on Experience

								
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