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Document Sample
Entourage 2008,
Web Services Edition Deployment Guide
http://www.microsoft.com/info/cpyright.mspx
http://www.microsoft.com/library/toolbar/3.0/trademarks/en us.mspx
http://privacy.microsoft.com/en us/default.aspx
Contents
Getting Started ..............................................................................................................................................................1
Overview...................................................................................................................................................................1
New features in Entourage 2008, Web Services Edition .......................................................................................... 2
System requirements for Entourage 2008, Web Services Edition ............................................................................3
Exchange Web Services vs. WebDAV........................................................................................................................ 4
How the Autodiscover service works with Entourage 2008, Web Services Edition .................................................5
How information is synchronized between Entourage 2008, Web Services Edition, and Exchange Server ............8
Upgrading to Entourage 2008, Web Services Edition.................................................................................................... 9
Preparing to upgrade ................................................................................................................................................9
Installing and configuring Entourage 2008, Web Services Edition .........................................................................10
Removing Entourage 2008, Web Services Edition..................................................................................................12
Turning logging on or off in Entourage 2008, Web Services Edition ......................................................................13
Troubleshooting Exchange account configuration ...................................................................................................... 15
My Entourage 2008 identity does not open in Entourage 2008, Web Services Edition .........................................15
I cannot configure my Exchange account in Entourage..........................................................................................15
Overview
Getting Started
Overview
What's new for the IT professional
New features in Entourage 2008, Web Services Edition
Intended audience
Documentation roadmap
Chapter Description
Entourage 2008, Web Services Edition Deployment Guide
New features in Entourage 2008, Web Services Edition
New features in Entourage 2008, Web Services Edition
Notes, tasks, and categories synchronize with Exchange Server
Note:
Autodiscover service
How the Autodiscover service works with Entourage 2008, Web Services Edition
A preference setting to enable logging (troubleshooting)
Turning logging on or
off in Entourage 2008, Web Services Edition
Entourage 2008, Web Services Edition Deployment Guide
System requirements for Entourage 2008, Web Services Edition
Attachments to Exchange calendar events
System requirements for Entourage 2008, Web Services Edition
Caution
Component Minimum requirement
Update Rollup 4
for Exchange Server 2007 Service Pack 1 (KB952580)
Important
Note:
Entourage 2008, Web Services Edition Deployment Guide
Exchange Web Services vs. WebDAV
Exchange Web Services vs. WebDAV
Function Entourage 2008 Entourage 2008,
(Uses WebDAV and Web Services
Exchange Web Services) Edition
Entourage 2008, Web Services Edition Deployment Guide
How the Autodiscover service works with Entourage 2008, Web Services Edition
Function Entourage 2008 Entourage 2008,
(Uses WebDAV and Web Services
Exchange Web Services) Edition
How the Autodiscover service works with Entourage 2008,
Web Services Edition
Entourage 2008, Web Services Edition Deployment Guide
How the Autodiscover service works with Entourage 2008, Web Services Edition
Entourage 2008, Web Services Edition Deployment Guide
How the Autodiscover service works with Entourage 2008, Web Services Edition
Notes
Note:
Entourage 2008, Web Services Edition Deployment Guide
How information is synchronized between Entourage 2008, Web Services Edition, and Exchange Server
Considerations for successfully connecting to the Autodiscover service
Note:
internal external White Paper: Exchange
2007 Autodiscover Service
How information is synchronized between Entourage 2008,
Web Services Edition, and Exchange Server
/Users/username/Documents/Microsoft User Data/Office 2008 Identities/identityName/Database/
Entourage 2008, Web Services Edition Deployment Guide
Preparing to upgrade
Note:
Upgrading to Entourage 2008, Web Services Edition
Preparing to upgrade
System requirements for
Entourage 2008, Web Services Edition
Note:
Entourage 2008, Web Services Edition Deployment Guide
Installing and configuring Entourage 2008, Web Services Edition
Installing and configuring Entourage 2008, Web Services Edition
Preparing to upgrade
Note:
Install Office 2008 for Mac that includes Entourage for Exchange Web Services
Office2008_with_Entourage_Web_Services.dmg
Microsoft Office Installer
Configure an Exchange account automatically
Entourage Account Settings
New Exchange
Account Setup Assistant E mail address
My account is on an Exchange server
Account Setup Assistant
Entourage 2008, Web Services Edition Deployment Guide
Installing and configuring Entourage 2008, Web Services Edition
Configure an Exchange account manually from inside the organization's network
Entourage Account Settings
New Exchange
Account Setup Assistant Configure Account Manually
Account Settings Account name
Personal Information
To set up an account that uses Do this
Use my account information
Use Kerberos authentication
Kerberos ID
Create a new ID
Server information Exchange server
Advanced LDAP server
Client Certificate based
Authentication Select
Note:
Select
Mail Security
Entourage 2008, Web Services Edition Deployment Guide
Removing Entourage 2008, Web Services Edition
Configure an Exchange account manually from outside your organization's network
Entourage Account Settings
New Exchange
Account Setup Assistant Configure Account Manually
Account Settings Account name
Personal Information
Use my account information
Note:
Exchange server
Note:
This DAV service requires a secure connection (SSL)
Advanced Client
Certificate based Authentication Select
Note:
Select
Mail Security
Removing Entourage 2008, Web Services Edition
Note:
/username/Applications/Microsoft Office 2008/Additional Tools/Remove Office/
Remove Office
Finder Empty Trash
Entourage 2008, Web Services Edition Deployment Guide
Turning logging on or off in Entourage 2008, Web Services Edition
Turning logging on or off in Entourage 2008, Web Services
Edition
Note:
Turn on logging
Entourage Preferences
General Enable logging (troubleshooting) OK
(Logging Enabled)
Notes
Turn off logging for individual features
/Users/username/Library/Preferences/com.microsoft.Entourage.psslogging.plist
Entourage 2008, Web Services Edition Deployment Guide
Turning logging on or off in Entourage 2008, Web Services Edition
Features Command to disable logging
defaults write
~/Library/Preferences/com.microsoft.Entourage.psslogging
entourage.exchange.autoconfigure dict enabled bool false "detail level"
int 4
defaults write
~/Library/Preferences/com.microsoft.Entourage.psslogging
entourage.exchange.EWS dict enabled bool false "detail level" int 4
defaults write
~/Library/Preferences/com.microsoft.Entourage.psslogging
entourage.calendar dict enabled bool false "detail level" int 4
defaults write
~/Library/Preferences/com.microsoft.Entourage.psslogging
entourage.network.ldap dict enabled bool false "detail level" int 4
Note:
View the log file
Features Label that identifies
the feature in the log file
Entourage 2008, Web Services Edition Deployment Guide
My Entourage 2008 identity does not open in Entourage 2008, Web Services Edition
Troubleshooting Exchange account configuration
My Entourage 2008 identity does not open in Entourage 2008,
Web Services Edition
Cause:
Solution
Note:
File Import
Entourage information from an archive or earlier version
I cannot configure my Exchange account in Entourage
Cause
Solution
Entourage Account Settings
New Exchange
Account Setup Assistant Configure Account Manually
Account Settings Account name
Personal Information
Use
my account information
OK
Entourage 2008, Web Services Edition Deployment Guide
I cannot configure my Exchange account in Entourage
Cause
Solution
Account Setup Assistant
Verify and Complete Settings
Account Setup Assistant Finish
Entourage Account Settings
Accounts
Advanced LDAP server
This LDAP server requires a secure connection (SSL)
OK
Cause
Solution
Solution
/Users/username/Applications/Utilities Terminal
ping<exchange_server_name>
Solution
Entourage Account Settings
New Exchange
Account Setup Assistant Configure Account Manually
Account Settings Account name
Personal Information
Entourage 2008, Web Services Edition Deployment Guide
I cannot configure my Exchange account in Entourage
To set up an account that uses Do this
Use my account information
Use Kerberos authentication
Kerberos ID
Create a new ID
Server Information Exchange server
Advanced Client
Certificate based Authentication Select
Note:
Select
Mail Security
Entourage 2008, Web Services Edition Deployment Guide
