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					                                         Skills Diary
These forms have been set out in order to mimic the types of question that you might see on
an application form or be asked at interview. The basic format is Situation, Action, Result, with
the action part being the part that will most interest a prospective employer, so you should
aim for a short introduction to the situation, followed by a detailed description of what you did,
why and how, then followed by the happy ending.

You should always bear in mind that the employer is only ever interested in what you did,
even if your example involves you working with colleagues. They need to know exactly what
part you took in the proceedings. Using ‘we’ out of modesty will not do you any favours; you
need lots of ‘I did this’, ‘I did that’ -type statements.

The following example gives an idea of the kind of situation that you could include as an
example:

Example
Date                                              16/10/2004
Work, University or Social                        Work- Assistant at bookshop
Background - what was the problem?                Customer desperately wanted to buy a copy
                                                  of ‘The history of the Yorkshire Dales’ for her
                                                  husband’s birthday. However there were no
                                                  copies in stock and there would be a two-
                                                  week delay if the customer ordered the book.

What did you do to solve it?                      Checked if any local branches had the book,
                                                  they didn’t. Located a branch which had a
                                                  copy of the book in stock and arranged for it
                                                  to be sent to my store, which would take only
                                                  a couple of days.

Which skills did you use?                         Problem solving, communication - both with
                                                  customer and staff at other stores; IT skills -
                                                  looking up book availability and ordering
                                                  details; initiative and creativity for arranging
                                                  to have the book sent on.

What was the outcome?                             Book arrived two days later. Customer was
                                                  very pleased that she was able to get hold of
                                                  the book in time.

You should aim to fill out these forms as often as possible, as it can be very difficult and
embarrassing to recall a suitable incident, such as the one above, in the middle of an
interview.

Having written your experiences down, you should be able to remember them more easily
and you might even be able to take your forms with you into the interview room for reference.

The following pages contain eight forms like the one above. You will probably need to make
more copies.
Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?




Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?
Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?




Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?
Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?




Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?
Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?




Date
Work, University or Social
Background-what was the problem?




What did you do to solve it?




Which skills did you use?



What was the outcome?


What was the outcome?

				
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