"DME ASII SOW CDLS 05 26 2011"
DISTANCE MEASURING EQUIPMENT DME-ASII (1118-1119) Contractor Depot Logistics Support (CDLS) STATEMENT OF WORK 1.1 Scope and Background. This Statement of Work (SOW) defines requirements for Contractor Depot Level Support (CDLS), e.g., program management, development and delivery of documentation, and planning effort for the CDLS service. The Distance Measuring Equipment (DME-ASII 1118 and 1119) system is used to provide distance information to aircraft from a known ground location. DME-ASII (1118 and 1119) operates in the UHF frequency band however its frequency can be “paired” with VHF (Very High Frequency) Omni-directional Radio-range (VOR,) Instrument Landing System (ILS) and localizer (LOC) frequencies. The receiving equipment in most aircraft provide for automatic DME selection through a coupled VOR/ILS receiver. Selection of the appropriate VOR or ILS frequency automatically tunes the DME. The DME operates in the ultra high frequency (UHF) band and therefore is restricted to line of sight transmission. Support is required for all sites and configurations utilizing the DME-ASII (1118) and (1119). The contractor shall furnish all required labor, facilities, equipment, tools, test equipment, packing, preservation and packaging, parts, software, and any other technical or administrative support necessary to provide the required CDLS support. The DME-ASII (1118) support includes: contractor depot logistics support, integrated logistics support, configuration management, exchange and repair (E&R) and return and repair (R&R) of line replaceable units (LRUs), fabrication and or procurement of LRUs, repair procedures, engineering change proposals and technical assistance/engineering services. 1.2 Quality Control The contractor is solely responsible for the quality of services provided. The contractor is also liable for contractor employee negligence, and any fraud, waste or abuse. The contractor’s Quality Control Plan shall ensure that products and services are completed in accordance with ANSI/ASQC/ISO 9001-2000 standard, applicable Government regulations and instructions, and meet specified acceptable levels of quality, subject to government approval. 2.0 Definitions 2.1 Contracting Officer (CO) The individual who possesses the authority to enter into, administer (change or modify), or terminate the contract. 2.2 Contracting Officer's Technical Representative (COTR) An individual authorized to act for the Contracting Officer in specifically delegated matters pertaining to the contract. 2.3 Contractor Depot Logistics Support (CDLS) Support by which the contractor shall furnish all required labor, facilities, materials and equipment (except Government-furnished), indirect material, and preservation, packaging, packing and marking required to provide depot level repair and support to the system. System support includes: depot logistics, integrated logistics support/configuration management, exchange and repair (E&R) and return and repair (R&R) of line replaceable units (LRU’s), facrication and/or procurement of LRU’s, repair procedures, engineering change proposals, and technical assistance/engineering services. 2.4 Exchange and Repair (E&R) Item Any hardware Line Replaceable Unit (LRU), except expendable /consumable that when failure occurs and is beyond the capability of the site technician is returned to the contractor after a serviceable item is received on-site. The designation of an item of supply as E&R indicates the logistics status assigned for inventory management purposes rather than the physical condition of an item. A serviceable item is sent from the contractor to a FAA field facility upon request by the FAA Logistics Center (FAALC) Item Management Specialist (IM) and an unserviceable item is returned to the repair facility (contractor) in exchange for the serviceable item, unless otherwise authorized. 2.5 FAA Logistics Center (FAALC) The organization responsible for all supply support within FAA. 2.6 Item Management Specialist (IM) A person within the FAA, who controls the acquisition and issue of equipment, parts, and supplies. 2.7 Line Replaceable Unit (LRU) An essential support item, which is removed and replaced at the site level to restore the system to operational condition. An LRU can be either an E&R/R&R item or an expendable/consumable item. 2.8 Logistics and Inventory System (LIS) The computer operating system for logistics and supply support within FAA. 2.9 Repairable Item The condition of an item, which can be returned to service after repair or rework in accordance with procedures, tolerances, and limits established by the overhaul and repair instructions issued by the manufacturer. 2.10 Serviceable Item The condition of an item in a state of preservation that can be placed in service in service. 2.11 Test A test or check of equipment in its operational (or functional) environment, using equipment, procedures, and limits specified in applicable authorized manufacturer publications, manuals, and specifications and technical orders or FAA authorized changes in procedures and limits. 2.12 Consumable Item Any hardware LRU, except E&R, that can be removed and replaced to restore the system. A consumable Lowest Replaceable Unit (LRU) possesses characteristics, qualities, and low cost ($600.00 or less), that makes it uneconomical to repair. Examples of consumable items are; oil, grease, light bulbs, fuses, fuses sockets, v-belts, filters, capacitors, switches, etc. 2.13 Expendable Item Any hardware LRU, except E&R, that can be removed and replaced to restore the system. An expendable LRU is normally a high cost item ($600.00 or more), which cannot be repaired, and/or requires special handling for disposal (batteries, etc.) and/or have precious metals (printed circuit cards, etc.) that can be recovered by the Government. 3.0 Contractor Furnished Items The contractor shall furnish all labor, tools, test equipment, and hardware and software. The contractor shall calibrate, per MIL-C-45662, all tools and test equipment used in support of this CDLS Contract. The contractor shall provide the dedicated supply/support, engineering, technical, and administrative support necessary to provide the required CDLS. 4.0 Requirements/Specific Tasks The contractor shall provide dedicated support to meet all of the requirements described in this SOW. The contractor shall plan, develop, and support the CDLS services for the FAA (System Name) systems, and any other sites as designated by the FAA CO/COTR. 4.1 Contractor Depot Logistics Support (CDLS) Requirements The contractor shall provide those items as requested by the Government. This entails complete supply support, which includes issuing expendable LRUs, receiving, and repairing of Exchange and Repair (E&R) and or Repair and Return (R&R) LRUs of the DME-ASII (1118 and 1119) through the contract period. The contractor shall prioritize repair actions to ensure the maximum extent possible that serviceable stock will be available to fill the Government’s requirement. Standard LIS (on-line) requisitioning procedures will be used. Requisitions shall be submitted to vendor via web-based Internet. The contractor shall repair E&R LRUs returned from FAA field sites. LRUs shall be repaired only when the cost of repair is less than sixty-five percent (65%) of the LRUs replacement cost. If the contractor estimates that the total repair costs to the Government will exceed sixty-five percent (65%) of the acquisition cost of a new unit, the contractor shall promptly notify the CO and submit a detailed breakdown of anticipated charges. The contractor shall not proceed with the repair until authorized by the CO. When directed by the Government, the contractor shall fabricate and/or procure LRUs. Any items procured under the contract shall be covered by contractor’s standard warranty for manufactured items. The contractor shall warrant that all repair actions accomplished on LRUs or components identified as part of the CDLS contract will be free from defects in material and workmanship, and will perform as intended for a period of 90 days after shipment of the repaired LRU to the FAA site. The contractor’s total obligation under this warranty is limited to repairing, packing and shipping said item at his/her cost. This warranty shall not apply to any product that has been subject to accidents, FAA misuse or acts of God. 4.1. 2 EXCHANGE AND REPAIR (E&R) AND RETURN AND REPAIR (R&R) Repairable units on all E&R and /or R&R) transactions shall be returned directly to the contractor, or the contractor's designated repair facility. The contractor will provide return authorization documents for each shipment. Contractor will track the return of the items and advise of non-receipt. 4.1.3 Repair Decisions LRU's shall be repaired only when the cost of repair is less than 65% (percent) of the current LRU's replacement cost. If the contractor estimates that the total repair costs to the Government will exceed 65% of the acquisition cost of a new unit, the contractor shall promptly notify the CO and submit a detailed breakdown of the anticipated charges. The contractor shall not proceed with the repair until authorized by the CO. 4.1.4 Repair Priorities The following priorities shall apply for delivery of all items. 22.214.171.124 Priority 1 This priority is required when an extreme emergency condition exists. It will be used when either the prime or standby equipment is inoperative or when a facility is operating at reduced performance, which adversely affects traffic control operations. Shipment to the designated facility is to be made within 24 hours after receipt of notification by the FAALC IMS. 126.96.36.199. Priority 2 This priority is required when an emergency condition is determined to exist. This condition exists when a facility is operating with substandard equipment or other operating conditions indicate imminent facility failure or outage. Shipment to the designated facility is to be made within 48 hours after receipt of notification by the FAALC IMS. 188.8.131.52 Priority 5 This is a routine requirement or stock replenishment. Shipment to the designated facility is to be made within 8 calendar days after receipt of notification by the FAALC IMS. 4.1.5 Exchange & Repair (E&R) Line Replaceable Unit (LRU) Repair Procedure An E&R item shall be repaired to the extent necessary to restore it to a condition in which the item is capable of meeting all operational and functional requirements for which it was designed. The item shall function in a manner that will allow the complete DME-ASII (1118) to meet all initial factory production operating tolerances. Minor cosmetic defects that do not affect the installation or operation of the item do not require correction or repair. The contractor shall clean, visually inspect, bench test, and isolate faults. The contractor shall disassemble items and components as necessary to identify and accomplish repairs or to establish that the item is serviceable. The contractor shall reassemble, calibrate, functionally test, perform acceptance inspection1 and prepare the item or component for shipment. All methods and procedures shall be accomplished with the special tools and test equipment developed for that purpose. Any approved modification to Depot LRU's, that has not been previously accomplished, shall be made by the contractor upon receipt of the item, or at the time of repair. All serviceable parts removed during repair shall remain the property of the FAA. All repaired items shall comply with FAAD-STD-1323a and all other applicable specifications of the contract. 5.1.6 Testing, Inspection, and Acceptance Testing, inspection, and final acceptance of repair items shall be IAW the production test, inspection, and acceptance requirements of FAAD-STD-1323a and the statement of work. Technical action requests, acceptance test procedures, and test data forms shall require Government approval. 5.1.7 Piece Parts The contractor in accordance with (CLIN X) shall procure Components/Piece parts required to support the repair of a returned LRU. 5.1.8 Expendables The contractor shall procure expendables to support the repair and restoration of the CDLS systems supported. Procurement of expendables shall be in accordance with (CLIN X). Expendables shall be identical in form, fit and function to the original item. 5.1.9 Consumables Consumable items are those items consumed in the operation of the system, i.e., lubricants, paper, etc. The contractor shall procure consumables in accordance with (CLIN X). 5.310 Warranty As applicable, the contractor shall warrant that all new systems installed as part of this CDLS contract will be free from defects in material and workmanship, and will perform as intended for a period of time that is commensurate with the contractor's standard commercial warranty. 5.3.11 Packaging, Handling, Storage, and Transportation (PHS&T) a) All expendable components and equipment shall be preserved, packaged, and packed IAW ASTM-D-3951 and MIL-STD-2073-1, DOD Material Procedures for Development and Application of Packaging Requirements.. (b) Exchange and Repair items shall be packaged in long life reusable containers or containers expected to equal the service life of the E&R item. Such containers shall be capable of withstanding repeated openings and closures, repeated handling, and the hazards of shipment, storage, and stowage. Reusable containers can be made of wood, metal, fiberglass, heavy duty cardboard, and/or a combination of any of the previous listed materials. (c) Electrostatic Discharge Sensitive items shall be packaged IAW ASTM-D-5077 and best commercial practices. (d) All components, equipment and spares with a consignee other than the FAALC shall be marked IAW the following marking requirements: Each unit, intermediate, and exterior shipping container shall contain the following information: (1) Serial Number (2) Part Number (3) Warranty Expiration Date (4) Contract Number (5) Contract Line Item Number (6) Contractor name (7) National Stock Number (NSN) - but only if the NSN already had been established prior to the part order (e) Common hardware items shall be packaged in multiple unit pack quantities compatible with the unit of issue (UI) or Quantity per unit pack (QUP). BULK QUANTITIES ARE NOT ACCEPTABLE. (f) The following paragraph concerns only Federal Aviation Administration (FAA) items that are shipped to a contractor for repair: The FAA will endeavor to ship all appropriate items in reusable containers. All items shall be returned to the FAA in the same or equal (see a. above) containers. In those instances where material is shipped in specialized containers (plastic/fiberglass shipping cases, metal crates, etc.), that material will be returned in the original container. If a FAA-owned container is not reusable, the contractor shall notify the Contracting Officer, offer to furnish a new comparable container, and state its price. At its option, the FAA may accept the contractor's offer, or independently furnish a suitable shipment container. Copies of the ASTMs can be attained from: ASTM 100 Barr Harbor Dr. West Conshohocken, PA 19428 (610) 832-9500 www.astm.org 184.108.40.206 From Contractor To Government Facility Upon request by the FAA, the contractor shall ship a serviceable item to the designated Government Field Facility. The assigned FAALC IM will furnish shipping instructions for those items. The FAALC IM will contact the contractor's depot repair facility and provide an authorization number for shipment and repair. The contractor shall use the assigned authorization number as the Return Material Authorization (RMA) for transportation charges to be billed as a separate item on all invoices. Method of shipment shall be commensurate with the designated priority of the requirements and may be specifically designated by the FAALC IM. 220.127.116.11 From Government Facility To Contractor Upon receipt of serviceable item at the government facility, a repairable item will be shipped to the contractor directly from the field facility at FAA cost. The repairable item will be returned to the contractor by traceable means within 15 working days. 6.0 Technical Assistance The contractor shall provide technical assistance and engineering services to the FAA for the maintenance and supply support of all equipment, both hardware and software, covered under this contract. Such technical assistance/engineering services shall consist of the following: 6.1 Telephone Advisory Services. (a) Establishment of a telephone advisory service Monday through Friday, during the contractor’s normal 8-hour workday, through which technical experts who are fully prepared and equipped shall provide guidance to FAA personnel in resolving maintenance and supply support problems within 24 hours. (b) FAA Logistics Center personnel shall have the authority to telephone the contractor directly and receive technical assistance. 6.2 Field Technical Engineering Services. These services shall be used in the correction of site problems, which may remain upon the exhaustion of problem solutions by FAA field support personnel. 6.3 Engineering Services. (a) The contractor shall furnish technical engineering services and/ or representation, ordered in accordance with the clause entitled, Task/Delivery Order Processing, to support DME- ASII (1118 and 1119) system problems, system installations, and/or for support of fielded DME- ASII (1118 and 1119) site(s) for site investigations. The representative(s) shall be fully qualified to advise the CO and/or other FAA personnel, provide installation services, provide technical supervision to the installation contractor concerning the proper repair, installation, or modification of the equipment, install test instrumentation, conduct field validation test, correct any defects found during the tests and instruct operation personnel in the operation and maintenance features of the equipment. The contractor will provide all tools and test instruments necessary to accomplish the required engineering services. (b) The contractor shall only be paid the hourly rate stated in Section B for each hour (minimum 4 hours) that its representative (i) is in the installation site areas performing work under this contract; or (ii) is in travel status between the contractor’s plant and installation sites, or travel status between sites. (c) For the purpose of payment, a man-hour shall be considered as one man working one hour at one or more of the installation sites, or engaged in travel. A maximum of 8 man-hours will be allowed for travel from home plant and installation site or between sites. (d) When an employee performs services for less than an entire 8-hour day, yet more than the minimum 4 hours, the contractor shall be paid for each man-hour, or fraction thereof, of services performed by such employee during the 8-hour day. In the event that delays occur during the period of assembly, installation or testing, wherein the services of the representative are not required, the CO may direct the representative to return to his home base and the cost adjusted based on the above, including travel time. 6.4 ENGINEERING CHANGE PROPOSAL (ECP) As part of integrated logistics support, the contractor shall be responsible for configuration management of the system baseline. The contractor shall provide an engineering change, in the event that a LRU is found to meet one or more of the following conditions listed below: (a) An item is no longer manufactured and cannot be procured or the vendor is no longer in business. (b) An item is no longer repairable because the piece parts are no longer available from vendors. (c) The recommended ECP would increase the reliability and performance of the 1118 and 1119 DME system(s). The contractor shall provide the failure analysis and the performance data record of part/LRU substitution to substantiate the increased reliability and performance. The contractor’s attention is also directed to AMS Clause 3.10.5-1 Product Improvement/Technology Enhancement, included by reference in Section I of the contract. (d) Correct deficiencies. (e) In each instance the contractor shall recommend, if possible, a replacement that is compatible in form, fit and function to the original item. Additionally, the contractor shall include budgetary pricing for the following options: (1) cost of field kits (2) cost of the contractor to perform depot completion of the ECP. The Government will review and approve/disapprove the ECPs and, if approved, determine which maintenance level will perform the ECP, either by Government technicians at the DME- ASII (1118 and 1119) site, or by the contractor at the depot. The Government will then exercise the option they have selected. 6.5 Reporting Requirements The contractor shall provide two copies of each report; one to the CO and one to the FAALC Inventory Manager. Monthly reports shall be due the 10th of the following month. The reports shall be prepared in electronic format (ASCII format with TAB or; delimiters, Excel 2000 or compatible spreadsheet) format via the Internet and shall consist of the following: (a) Inventory Report. Shall consist of a listing of each LRU by NSN, description and part number, in NSN sequence and shall be in total asset visibility format, listing for each LRU the total quantity and quantities that are serviceable, repairable, in-work (being repaired) and due-in- facility (LRU having been shipped to a facility and item not yet returned) and the site designator of the facility from which the LRU is due in. The total quantity should equal the total of the other four quantities. This report shall also list for each LRU the current and cumulative quantities returned from the field and site designators for current returns; and it shall list the piece parts by description, part number, NSN and LRU for quantity available (beginning month’s balance), current period usage, cumulative usage, lay-in inventory purchases during the month, and month’s ending balance. (b) Outstanding Equipment List. Shall consist of a listing of all E&R LRUs shipping to facilities for which a return item has not been received. This listing shall be ordered by date of issue, oldest first, and shall include each LRU, NSN, description, part number, dated shipped, site designator (airport ID or name), priority, facility point of contact and phone number, and the order/transaction tracking number (TTN) of the requirement. (c) LRU Tracking Report. Shall consist of a list of each LRU that was either repaired during the current period or that has not yet been repaired, in NSN sequence, and shall include for each LRU the TTN, NSN, part number, serial number of item shipped, date shipped, priority, date returned, repair date, failure data, and site designator. (d) Piece Parts List. Shall consist of those expendable parts that are used in repair of E&R items. It shall be in part number sequence and shall include description, LRU, part number that it’s used on, beginning balance, monthly usage, year-to-date usage, any new purchases authorized by CO/COTR, and ending balance. (e) Diminishing Manufacturing Sources. Shall consist of a listing of all obsolescence and non-supportable components of the DME-ASII (1118 and 1119) system. It shall be in NSN sequence and shall include part number, description/nomenclature, estimated remaining support period, reason for obsolescence, recommended alternatives, and cost for each alternative. (f) Repair Data Report. Shall consist of a failure repair data for all items returned to serviceable status or deemed un-repairable. It shall included NSN numbers, supply support code (SSC) item ship from, cage code, failure indicator, repair indicator, components reference designation/circuit symbol for defective/damaged components and solder problems (separated by commas, i.e. C1, C23), and remarks CDRL L001 CDLS Maintenance and Cost Reporting 7.0 WEB-BASED REQUISITION INTERFACE PROCEDURES. All requisitions will be directed to the Contractor’s POC by means of a web-based interface system for transmitting copies. In the event that the web based interface is temporarily unavailable and an urgent need for shipment of an asset exists, the requisition may be initially identified to the contractor by the FAALC Inventory Manager (IM) via telephone contact. Shipment is not authorized until the Contractor has received a fax or an electronic transmittal of the requisition from the FAALC IM or CCC personnel. (a) The contractor will utilize the FAALC web-based interface system to receive and process requisition forwarded by the FAA IM. The contractor will complete all appropriate interface data fields, providing the required asset and asset return information, as well as any associated shipping information on a daily basis. (b) The contractor will monitor the web-based system for requisitions during standard working hours, defined as 08:00 a.m.-16:30 p.m. CST, Monday-Friday, federal holidays excluded. If the vendor is having difficulty entering the web-based system, they are to contact the Inventory Manager and a fax of the order will be provided. 8.0 Managing Obsolescence The contractor shall provide parts obsolescence management to ensure the availability of parts for the system life cycle. 8.1 Quality Management System The FAALC is presently ISO-9000 Certified. In compliance with Element 4.6, Purchasing, of the standard, and how it relates to products and services provided by the Logistics Center, it is imperative that the contractor be ISO 9001:2000 registered or at least have a Quality Control Program that is in compliance with ANSI/ASQC/ISO-9000-1994. 8.2 Applicable Documents The following documents are referenced herein and shall be applicable to this SOW. Specifications: Commercial: ASTM-D-3951 -Standard Practices for Commercial Packaging ASTM-D-5077 -Electrostatic Discharge (ESD) Packaging Materials Standards: Commercial: ISO-9002-2000 Quality Systems Model for Quality Assurance in Design/Development, Production, Installation, and Servicing FAA: FAA-STD-1293a –Repair and Testing Requirements (latest version) for Ground Electronic Equipment Copies of the above listed FAA documents may be obtained from the following source: Department of Transportation Library Federal Aviation Administration 800 Independence Ave, SW Washington DC 20591 Phone: (202) 267-3161