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6a. Case study example

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					                                      Checklist for the first visit to the audited company

On your first visit to the company go to the workshop and collect as much information about the audited work process as
possible. Try to find the answers for the following questions in order to be able to compile the interview questions for the
stakeholders and to put the competency checklist together for those managers and employees who will rank the potential
competencies for the work process.



                                                           Questions
1. What is the exact name of the audited work process?
2. Which are the main work steps?
3. Which are the main work positions?
4. How are workers positioned? (Are they standing, sitting, leaning forward, etc.)
5. What is the work load like?
6. Are there any unpleasant effects in ther workplace (heat, cold, noise, vibration, smell, fog, etc.)
7. What is the work like? It is monotonous?
8. What is the work load like? Are workers under pressure because of the high performance expectations?
9. Are there any employees with some disability employed?
10. What can cause stress at the workplace?
11. Are walkways wide enough?
12. Are there any unsafe conditions?
13. How did people react when they saw you entering the workplace?
14. What are the most common conflicts?
15. Is there any information posted on the walls, tables about accidents?
16. What personal protective equipment are the workers wearing?
17. Are there any instructions on screens and tables about regular quality problems?
18. Is there any hazardous material stored and used in the workplace?
19. Can you take pictures?
20. Are signs and production instructions clearly visible?
21. Are there any signs saying that management pays attention to people with disability?
22. Is the workplace clean or crowded?
23. Is it easy to communicate in the workplace?
24. can employees easily see each other during work?
25. Do people work independently or under strict control?
26. I it a push or pull system?
27. What elements of the Lean production system are introduced and in use?
pany

on about the audited work process as
 mpile the interview questions for the
employees who will rank the potential




rmance expectations?
                                                                                                                                                     Interview questions for
Name of the work process:                          Window production                                    Answers from interviewed stakeholders
Name of the Uemploy consultant

  Steps of the work                                Knowledge necessary                                                       Personal protective
                                 Frequency                                      Skills needed               Tools
       process                                      to perform the task                                                          equipment
                                                         What special
                          How often does the                                                           What tools are          What personal
                                                   knowledge is necessary What special skills are
  Main steps of the     employee do this work?                                                          necessary to       protective equipment is
                                                     for the employee to  needed to perform the
 whole work process     (Once a day, once in an                                                      accomplish the task     compulsory at this
                                                       perform the task      task perfectly?
                         hour, in every minutes)                                                         perfectly?                 step?
                                                           perfectly?
Step 1: Cutting glass One shift lasts for 12    IT knowledge               Paying attention to      Protective safety      Hand gloves, safety
    for windows       hours. Employees                                     every movement,          equipment              shoes and safety
                      rotate in every 3rd hour.                            good eyes to see                                glasses
                                                                           monitors


Step 2: Production of                              IT knowledge            Nothing                  Protective safety      Hand gloves
        frames                                                                                      equipment




  Step 3: Sealing of                               Nothing                 Nothing                  Protective safety      Hand gloves
       frames                                                                                       equipment




 Step 4: Assembling                                Nothing                 Good eyes to see         Protective safety      Hand gloves, safety
      windows                                                              quality problems         equipment              shoes and safety
                                                                           (scars, shells in glass)                        glasses
                   Interview questions for Uemploy consultants




                                                         Quality and production
        Attitude                Work related stress                                 Risks, unsafe conditions    Hazardous material           Conflicts
                                                                problems

                                                                                                                                        What conflicts occur
 What kind of attitude is                                  What kind of quality     What kind of accidents         What kind of
                              What are the key stress                                                                                   between employees
necessary to perform the                                problems occur frequently    happen often at this      hazardous material is
                               factors of this step?                                                                                   when they perform the
     task perfectly?                                          at this step?                 step?              used at this work step?
                                                                                                                                               task?

Motivation to hard          Heat, noise, high         Workers often mix         Sharp edges (glass),           Nothing                Personal conflicts
physical work               performance               glasses, they often break broken glass
                            expectations, heavy loads glass




Motivation to do            Heat, noise, high           Workers often mix labels Sharp edges of frames Nothing                        This worker works
repeated actions            performance                                                                                               alone
                            expectations, repeated
                            actions

Motivation to do            Heat, noise, high           Sealing is missing in       Sharp edges of frames Nothing                     This worker works
repeated actions            performance                 some parts in the frame                                                       alone
                            expectations, repeated
                            actions

Motivation to hard          Heat, noise, high         Shells, scars remain in       Windows are            Nothing                    Personal conflicts
physical work               performance               windows, labels are           dropped down and
                            expectations, heavy loads mixed                         workers get very
                                                                                    tired in the 11th hour
                                                                                    of the shift
                                                      Necessary
    Body position           Body movements
                                                     competencies


                        Movements of arms,
                                                 List of competencies
       Picture          legs or other parts of
                                                 based on the answers
                               the body

Workers walk a lot     NA                        Ability to accept high
when carrying glass.                             work load, ability to
Workers lean                                     pay attention
forward when they                                continuously
cut glass

Standing position      Hands may get tired       Ability to accept high
                                                 work load, ability to
                                                 pay attention
                                                 continuously

Standing position      Hands may get tired       Ability to accept high
                                                 work load, ability to
                                                 pay attention
                                                 continuously

Workers lift heavy     NA                        Ability to accept high
objects                                          work load, ability to
                                                 pay attention
                                                 continuously
                                                                                                       6




                                                                                  Competency toolkit for consultants


Types                                                        Competencies                                                      Detailed activities                                Scores
                                            Ability to walk into the workplace                Able to walk and reach workplace without any help
                           Mobility
                                            Ability to use elevators                          Able to use elevators alone without any help
                         competencies
                                            Ability to move from one position to an another   Able to leave position and rotate in the workplace regularly
                                            Ability to feel pain                              Able to feel own injuries
                                            Ability to feel cold                              Able to feel if a machine or a part is too cold
                           Sensory
                                            Ability to feel heat                              Able to feel if a machine or raw material (e.g. aluminium) or a part is too hot
                         competencies
                                            Ability to taste                                  Ability to taste unsafe food
                                            Ability to smell                                  Ability to smell hot or burnt parts
                                          Ability to see clearly (see problems on surface)    Able to examine the surface of each part and to see any stains and other problems
 General competencies




                                          Ability to read                                     Able to read small letters on labels on different components
                             Visual       Ability to write                                    Able to fill out forms and checklists of documentation regarding quality systems
                         competencies Ability to distinguish colours                          Ability to clearly distinguish colours and shades
                                          Ability to see traffic signs                        Ability to see traffic signs and marked pedestrian crossings
                                          Ability to see monitors                             Ability to see and to read monitors and screens with work instructions
                                          Ability to count                                    Ability to count small objects and spare parts
                           Arithmetic
                                          Ability to extract                                  Ability to count the parts and objects necessary for assembling the products
                         competencies
                                          Ability to divide and to multiply                   Ability to calculate the necessary parts for assembling the products
                                          Ability to communicate verbally                     Ability to send and receive information verbally in noisy workplace
                                          Ability to give clear instructions                  Ability to inform colleagues and to give instructions about quality problems
                        Communication Ability to use body language                            Ability to use warning and other signs using body language in case of emergency
                              skills      Ability to write and read emails                    Ability to use a computer to communicate with colleagues and managers
                                          Ability to use walkie talkies                       Ability to communicate in noisy workplace with walkie talkies
                                          Ability to communicate in writing                   Ability to write reports, to fill out checklists, to make notes if necessary
                                          Ability to solve problems                           Ability to solve small production problems
                                          Ability to understand the whole work process        Ability to understand all the steps, the sequences of steps and the cycle time
                        Cogitation skills
                                          Ability to make quick decisions                     Ability to make sudden decisions in emergency situations
                                          Ability to prioritize work                          Ability to prioritize tasks and change the work sequence if necessary
                                          Ability to work alone and independently             Ability to work alone with minimal supervision
 General competencies




                         Independence
                                          Ability to reorganize work                          Ability to change work method, to reorganize own work if necessary
                                          Ability to work monotonous                          Ability to perform the same talks repeatedly




                        Ability to handle
                          work stress
                                                                                                      7



General competencies
                                          Ability to pay attention in stressful environment   Ability to concentrate on work for a long time in stressful (noisy) environment
                                          Ability to keep up with taktime                     Ability to work with short cycle time
                                          Ability to work in standing position                Ability to work in standing position for a long time
                        Ability to handle Ability to lift heavy (5 kilos) objects             Ability to lift and to move small boxes containing assembled products
                          work stress     Ability to use small tools                          Ability to clips and other small tools
                                          Ability to work in heat                             Ability to work in a workplace where the temperature is sometimes over 26 Celsius
                                          Ability to handle noise                             Ability to handle stress caused by noise of machinery and production
                                          Ability to handle vibration                         Ability to handle vibration caused by fork list trucks and cooling machines
                                          Ability to work in crowded workplace                Ability to work with little space around and among colleagues and co-workers
                                          Ability to work in teams                            Ability to work with others on quality improvement projects
                                                                                              Ability to accept others ideas to improve production
                                                                                              Ability to play the necessary role in a team
                                          Ability to learn                                    Ability to learn to work with new devices and tools very often
                                                                                              Ability to learn new production system and methodologies
Specific competencies




                                                                                              Ability to understand safety rules and instructions
                                                                                              Ability to participate in continuous training programs (sometimes abroad)
                                          IT skills                                           Ability to handle database
                                                                                              Ability to use computers for data input
                                          Punctuality                                         Ability to work according to work time schedules (timetables)
                                          Effective time management                           Ability to manager time efficiently and according to performance expectations
                                          Ability to accept company climate                   Ability to live with an ever changing environment
                                          Change management skills                            Ability to learn and implement new methods regularly
                                          Handling conflicts                                  Ability to handle work conflicts on a win-win base
                                          Ability to accept criticism                         Ability to accept negative feedback regarding personal performance
                                          Safety awareness                                    Ability to handle unsafe conditions and dangerous materials
                                                                                                         8




                                                                                  Competency checklist for the company
Tasks:                                       Please indicate and rank the importance of the following competencies of the audited work process.

Categories                                   1-3 points: Not necessary for performing the tasks
                                             3-4 points: Sometimes it is necessary to perform the tasks
                                             5-7 points: Usually it is necessary to perform the tasks
                                             8-10 points: It is extremely necessary to perform the tasks
Name of the work process:                    Glass manufacturing
Date of the audit:                           23/02/2011
Name of the employee:                        XY

   Types                                                       Competencies                                                     Detailed activities                                  Scores
                                             Ability to see clearly (see problems on surface)    Able to examine the surface of each part and to see any stains and other problems
    General competencies




                               Visual        Ability to read                                     Able to read small letters on labels on different components
                            competencies     Ability to distinguish colours                      Ability to clearly distinguish colours and shades
                                             Ability to see monitors                             Ability to see and to read monitors and screens with work instructions
                                             Ability to communicate verbally                     Ability to send and receive information verbally in noisy workplace
                           Communication
                                             Ability to give clear instructions                  Ability to inform colleagues and to give instructions about quality problems
                                  skills
                                             Ability to use body language                        Ability to use warning and other signs using body language in case of emergency
                                             Ability to solve problems                           Ability to solve small production problems
                           Cogitation skills
                                             Ability to understand the whole work process        Ability to understand all the steps, the sequences of steps and the cycle time
    General competencies




                            Independence Ability to work alone and independently                 Ability to work alone with minimal supervision
                                             Ability to work monotonously                        Ability to perform the same talks repeatedly
                                             Ability to pay attention in stressful environment   Ability to concentrate on work for a long time in stressful (noisy) environment
                                             Ability to keep up with taktime                     Ability to work with short cycle time
                           Ability to handle Ability to work in standing position                Ability to work in standing position for a long time
                              work stress    Ability to lift heavy (5 kilos) objects             Ability to lift and to move small boxes containing assembled products
                                             Ability to work in heat                             Ability to work in a workplace where the temperature is sometimes over 26 Celsius
                                             Ability to handle noise                             Ability to handle stress caused by noise of machinery and production
                                             Ability to work in crowded workplace                Ability to work with little space around and among colleagues and co-workers
                                                                                                 Ability to understand safety rules and instructions
                                             Effective time management                           Ability to manage time efficiently and according to performance expectations
                                             Ability to accept company climate                   Ability to live with an ever changing environment
                                                         9




                  Change management skills       Ability to learn and implement new methods regularly
                  Handling conflicts             Ability to handle work conflicts on a win-win base
                  Ability to accept criticism    Ability to accept negative feedback regarding personal performance
                  Safety awareness               Ability to handle unsafe conditions and dangerous materials



Other necessasry knowledge, skills or attitude




Thank you for your answers
                                                                                            10




                                            Average scores given by supervisors to select the most important competencies


                  Competencies                                                       Detailed activities                                S1   S2   S3   S4   Average
Ability to see clearly (see problems on surface)    Able to examine the surface of each part and to see any stains and other problems                             10
Ability to read                                     Able to read small letters on labels on different components                                                   5
Ability to distinguish colours                      Ability to clearly distinguish colours and shades                                                             10
Ability to see monitors                             Ability to see and to read monitors and screens with work instructions                                        10
Ability to communicate verbally                     Ability to send and receive information verbally in noisy workplace                                            2
Ability to give clear instructions                  Ability to inform colleagues and to give instructions about quality problems                                   2
Ability to use body language                        Ability to use warning and other signs using body language in case of emergency                                8
Ability to solve problems                           Ability to solve small production problems                                                                     2
Ability to understand the whole work process        Ability to understand all the steps, the sequences of steps and the cycle time                                10
Ability to work alone and independently             Ability to work alone with minimal supervision                                                                 8
Ability to work monotonously                        Ability to perform the same tasks repeatedly                                                                   5
Ability to pay attention in stressful environment   Ability to concentrate on work for a long time in stressful (noisy) environment                               10
Ability to keep up with taktime                     Ability to work with short cycle time                                                                         10
Ability to work in standing position                Ability to work in standing position for a long time                                                           8
Ability to lift heavy (5 kilos) objects             Ability to lift and to move small boxes containing assembled products                                          2
Ability to work in heat                             Ability to work in a workplace where the temperature is sometimes over 26 Celsius                              4
Ability to handle noise                             Ability to handle stress caused by noise of machinery and production                                           2
Ability to work in crowded workplace                Ability to work with little space around and among colleagues and co-workers                                   2
                                                    Ability to understand safety rules and instructions                                                           10
Effective time management                           Ability to manage time efficiently and according to performance expectations                                   2
Ability to accept company climate                   Ability to live with an ever changing environment                                                              2
Change management skills                            Ability to learn and implement new methods regularly                                                           2
Handling conflicts                                  Ability to handle work conflicts on a win-win base                                                             2
Ability to accept criticism                         Ability to accept negative feedback regarding personal performance                                            10
Safety awareness                                    Ability to handle unsafe conditions and dangerous materials                                                   10
                                                                                          11




                                 Average scores given by supervisors to select the most important competencies


                  Competencies                                                     Detailed activities                                 Average
Ability to see clearly (see problems on surface)   Able to examine the surface of each part and to see any stains and other problems         10
Ability to distinguish colours                     Ability to clearly distinguish colours and shades                                         10
Ability to see monitors                            Ability to see and to read monitors and screens with work instructions                    10
Ability to use body language                       Ability to use warning and other signs using body language in case of emergency            8
Ability to understand the whole work process      Ability to understand all the steps, the sequences of steps and the cycle time             10
Ability to work alone and independently           Ability to work alone with minimal supervision                                              8
Ability to pay attention in stressful environment Ability to concentrate on work for a long time in stressful (noisy) environment            10
Ability to keep up with taktime                    Ability to work with short cycle time                                                     10
Ability to work in standing position               Ability to work in standing position for a long time                                       8
                                                   Ability to understand safety rules and instructions                                       10
Ability to accept criticism                        Ability to accept negative feedback regarding personal performance                        10
Safety awareness                                   Ability to handle unsafe conditions and dangerous materials                               10
                                                                                            Categories of disabled workforce

                                                                                                       (Categories)



  Physical disability                                                  Sensory disability                                                    Intellectual disability
Any impairment which                                                                                                                       Intellectual disability is a
limits the physical                                                                                                                        broad concept that
function of limbs or                                                                                                                       ranges from mental
fine or gross motor                                                                                                                        retardation to cognitive
ability is a physical                                                                                                                      deficits too mild or too
disability. Other       Sensory disability is impairment of one of the senses. The term is used primarily to refer to vision and hearing   specific (as in specific
physical disabilities                                   impairment, but other senses can be impaired.                                      learning disability) to
include impairments                                                                                                                        qualify as mental
which limit other                                                                                                                          retardation. Intellectual
facets of daily living,                                                                                                                    disabilities may appear
such as severe sleep                                                                                                                       at any age.
apnea.
                                                                         Olfactory and         Somatosensory
                         Visual impairment     Hearing impairment                                                  Balance impairment
                                                                           gustatory             impairment
                       Visual impairment      Hearing impairment       Impairment of the    Insensitivity to      A balance disorder is
                       (or vision             or hard of hearing or    sense of smell and   stimuli such as       a disturbance that
                       impairment) is         deafness refers to       taste are commonly   touch, heat, cold,    causes an individual
                       vision loss (of a      conditions in which      associated with      and pain are often    to feel unsteady, for
                       person) to such a      individuals are fully    aging but can also   an adjunct to a       example when
                       degree as to qualify   or partially unable to   occur in younger     more general          standing or walking.
                       as an additional       detect or perceive at    people due to a      physical impairment   It may be
                       support need           least some               wide variety of      involving neural      accompanied by
                       through a              frequencies of sound     causes.              pathways and is       symptoms of being
                       significant            which can typically                           very commonly         giddy, woozy, or
                       limitation of visual   be heard by most                              associated with       have a sensation of
                       capability resulting   people. Mild hearing                          paralysis (in which   movement,
                       from either            loss may sometimes                            the motor neural      spinning, or floating.
                       disease, trauma, or    not be considered a                           circuits are also
                       congenital or          disability.                                   affected).
                       degenerative
                       conditions that
                       cannot be
                       corrected by
                       conventional
                       means, such as
                       refractive
                       correction,
                                                                                                       Examples

Mobility impairment
                        Blindness             Hearing Loss                                                                                 Traumatic Brain Injury
Arthritis               Blurred Vision        Meniere's Disease
Cerebral Palsy          Cataract              Tinnitus (Ringing In the Ears)
Multiple Sclerosis (MS) Color Blindness
Muscular Dystrophy (MD)
Paralysis
Parkinson's Disease
Stroke
Other chronic illnesses
Asthma
Cancer
Chronic Fatigue Syndrome
Diabetes
Diabetes
HIV AIDS
Renal Failure
Tuberculosis (TB)
   Mental health and
                             Developmental disability
   emotional disability
A mental disorder or        Developmental disability is
mental illness is a         any disability that results in
psychological or            problems with growth and
behavioural pattern         development.
generally associated
with subjective distress
or disability that occurs
in an individual, and
which are not a part of
normal development or
culture.
Alzheimer's Disease     ADD/ADHD
Anxiety Disorder        Asperger Syndrome
Bipolar Disorder        Autism
Depression              Down syndrome
Dyscalculia             Dyslexia
Learning Disabilities
Memory Loss
Obsessive Compulsive Disorder (OCD)
Phobia
Schizophrenia

Alcohol Addiction
Nicotine Addiction
Drug Addiction
                                                                                     18




                                                    Decision making matrix: Step 1: Cutting glass for windows

Notes: People with disability may work in 6 hours long shifts and they don't                               Appropriate but with preventive measures
have to rotate if the whole shift consist of disabled employees. This is why it                            Not appropriate for this job position
wroth to make the decision analysis step by step.                                    √                     Appropriate for this position

                                                                                                                                         Sensory disability




                                                                                                                                                                                                                                                                  Developmental disability
                                                                                                                                                                                                                 Intellectual disability


                                                                                                                                                                                                                                           emotional disability
                                                                                                                                                                                                                                           Mental health and
                                                                                     Physical disability




                                                                                                                                                     gustatory impairment




                                                                                                                                                                                            Balance impairment
                                                                                                                                Hearing impairment
                                                                                                            Visual impairment




                                                                                                                                                                            Somatosensory
                                                                                                                                                        Olfactory and



                                                                                                                                                                              impairment
                            Selected competencies




Able to examine the surface of each part and to see any stains and other problems        √                                          √                       √                   √               √                     √                           √
Ability to clearly distinguish colours and shades                                        √                                          √                       √                   √               √                     √                           √                    X
Ability to see and to read monitors and screens with work instructions                   √                                          √                       √                   √               √                     √                           √                    X
Ability to use warning and other signs using body language in case of emergency          √                     X                    √                       √                   √               √                     √                           √                    X
Ability to understand all the steps, the sequences of steps and the cycle time           √                     X                    √                       √                   √               √                                                 √                    X
Ability to work alone with minimal supervision                                           √                     X                    √                       √                   √               √                    X                                                 X
Ability to concentrate on work for a long time in stressful (noisy) environment          √                     X                    √                       √                   √               √                    X                            X                    X
Ability to work with short cycle time                                                    √                     X                    √                       √                   √               √                    X                            X                    X
Ability to work in standing position for a long time                                                           X                    √                       √                   √                                    X                            X                    X
Ability to understand safety rules and instructions                                      √                     X                    √                       √                   √               X                    X                            X                    X
Ability to accept negative feedback regarding personal performance                       √                     X                    √                       √                   √               X                    X                            X                    X
Ability to handle unsafe conditions and dangerous materials                              √                     X                    √                       √                   √               X                    X                            X                    X
                                                                                    19




                                                     Decision making matrix: Step 2: Production of frames

Notes: Testing the employee with intellectual disability in the production                                Appropriate but with preventive measures
before employing is strongly recommended. The same refers to employees with                               Not appropriate for this job position
mental health and emotional disability. Counselling with the company doctor is      √                     Appropriate for this position
strongly recommended.
                                                                                                                                        Sensory disability




                                                                                                                                                                                                                                                                 Developmental disability
                                                                                                                                                                                                                Intellectual disability


                                                                                                                                                                                                                                          emotional disability
                                                                                                                                                                                                                                          Mental health and
                                                                                    Physical disability




                                                                                                                                                    gustatory impairment




                                                                                                                                                                                           Balance impairment
                                                                                                                               Hearing impairment
                                                                                                           Visual impairment




                                                                                                                                                                           Somatosensory
                                                                                                                                                       Olfactory and



                                                                                                                                                                             impairment
                            Selected competencies




Able to examine the surface of each part and to see any stains and other problems       √                     √                    √                       √                   √               √                     √                           √
Ability to clearly distinguish colours and shades                                       √                     √                    √                       √                   √               √                     √                           √                    X
Ability to see and to read monitors and screens with work instructions                  √                                          √                       √                   √               √                     √                           √                    X
Ability to use warning and other signs using body language in case of emergency         √                     X                    √                       √                   √               √                     √                           √                    X
Ability to understand all the steps, the sequences of steps and the cycle time          √                     X                    √                       √                   √               √                     √                           √                    X
Ability to work alone with minimal supervision                                          √                     X                    √                       √                   √               √                                                                      X
Ability to concentrate on work for a long time in stressful (noisy) environment         √                     X                    √                       √                   √               √                     √                           X                    X
Ability to work with short cycle time                                                   √                     X                    √                       √                   √               √                     √                           X                    X
Ability to work in standing position for a long time                                                          X                    √                       √                   √                                     √                           X                    X
Ability to understand safety rules and instructions                                     √                     X                    √                       √                   √               X                     √                           X                    X
Ability to accept negative feedback regarding personal performance                      √                     X                    √                       √                   √               X                     √                                                X
Ability to handle unsafe conditions and dangerous materials                             √                     X                    √                       √                   √               X                     √                           X                    X
                                                                                    20




                                                           Decision making matrix: Sealing of frames

Notes: Testing the employee with intellectual disability before employing is                              Appropriate but with preventive measures
strongly recommended. The same refers to employees with mental health and                                 Not appropriate for this job position
emotional disability. Counselling with the company doctor is strongly               √                     Appropriate for this position
recommended.
                                                                                                                                        Sensory disability




                                                                                                                                                                                                                                                                 Developmental disability
                                                                                                                                                                                                                Intellectual disability


                                                                                                                                                                                                                                          emotional disability
                                                                                                                                                                                                                                          Mental health and
                                                                                    Physical disability




                                                                                                                                                    gustatory impairment




                                                                                                                                                                                           Balance impairment
                                                                                                                               Hearing impairment
                                                                                                           Visual impairment




                                                                                                                                                                           Somatosensory
                                                                                                                                                       Olfactory and



                                                                                                                                                                             impairment
                            Selected competencies




Able to examine the surface of each part and to see any stains and other problems       √                     √                    √                       √                   √               √                     √                           √
Ability to clearly distinguish colours and shades                                       √                     √                    √                       √                   √               √                     √                           √                    X
Ability to see and to read monitors and screens with work instructions                  √                                          √                       √                   √               √                     √                           √                    X
Ability to use warning and other signs using body language in case of emergency         √                     X                    √                       √                   √               √                     √                           √                    X
Ability to understand all the steps, the sequences of steps and the cycle time          √                     X                    √                       √                   √               √                     √                           √                    X
Ability to work alone with minimal supervision                                          √                     X                    √                       √                   √               √                                                                      X
Ability to concentrate on work for a long time in stressful (noisy) environment         √                     X                    √                       √                   √               √                     √                           X                    X
Ability to work with short cycle time                                                   √                     X                    √                       √                   √               √                     √                           X                    X
Ability to work in standing position for a long time                                                          X                    √                       √                   √                                     √                           X                    X
Ability to understand safety rules and instructions                                     √                     X                    √                       √                   √               X                     √                           X                    X
Ability to accept negative feedback regarding personal performance                      √                     X                    √                       √                   √               X                     √                                                X
Ability to handle unsafe conditions and dangerous materials                             √                     X                    √                       √                   √               X                     √                           X                    X
                                                                                    21




                                                     Decision making matrix: Step 4: Assembling windows

Notes: Testing the employee with intellectual disability in the production                                Appropriate but with preventive measures
before employing is strongly recommended. The same refers to employees with                               Not appropriate for this job position
mental health and emotional disability. Counselling with the company doctor is      √                     Appropriate for this position
strongly recommended.
                                                                                                                                        Sensory disability




                                                                                                                                                                                                                                                                 Developmental disability
                                                                                                                                                                                                                Intellectual disability


                                                                                                                                                                                                                                          emotional disability
                                                                                                                                                                                                                                          Mental health and
                                                                                    Physical disability




                                                                                                                                                    gustatory impairment




                                                                                                                                                                                           Balance impairment
                                                                                                                               Hearing impairment
                                                                                                           Visual impairment




                                                                                                                                                                           Somatosensory
                                                                                                                                                       Olfactory and



                                                                                                                                                                             impairment
                            Selected competencies




Able to examine the surface of each part and to see any stains and other problems       √                                          √                       √                   √               √                     √                           √
Ability to clearly distinguish colours and shades                                       √                     X                    √                       √                   √               √                     √                           √                    X
Ability to see and to read monitors and screens with work instructions                  √                     X                    √                       √                   √               √                     √                           √                    X
Ability to use warning and other signs using body language in case of emergency         √                     X                    √                       √                   √               √                     √                           √                    X
Ability to understand all the steps, the sequences of steps and the cycle time          √                     X                    √                       √                   √               √                     √                           √                    X
Ability to work alone with minimal supervision                                          √                     X                    √                       √                   √               √                                                                      X
Ability to concentrate on work for a long time in stressful (noisy) environment         √                     X                    √                       √                   √               √                     √                           X                    X
Ability to work with short cycle time                                                   √                     X                    √                       √                   √               √                     √                           X                    X
Ability to work in standing position for a long time                                                          X                    √                       √                   √                                     √                           X                    X
Ability to understand safety rules and instructions                                     √                     X                    √                       √                   √               X                     √                           X                    X
Ability to accept negative feedback regarding personal performance                      √                     X                    √                       √                   √               X                     √                                                X
Ability to handle unsafe conditions and dangerous materials                             √                     X                    √                       √                   √               X                     √                           X                    X
                                                                          Risk analysis
                        Explanation of signs
P: Probability                                                High risk                   Middle risk
S: Seriousness
T: Total score                                                                                           Selected type



                                                            Physical             Visual        Hearing
                                Risks                       disability        impairment    impairment
                                                          P     S      T      P     S   T   P
Employees can not hear fork lift trucks' approaching        0     0      0      0     0   0   8
Employees can not learn new technologies                    0     0      0      0     0   0   2
Employees cannot hear the siren (alarm)                     0     0      0      0     0   0   2
Employees can not work alone without strong supervision     0     0      0      0     0   0   1
Employees are unable to accept negative feedback            0     0      0      0     0   0   1
Total                                                                    0                0
analysis

           Middle risk                     Low risk

                         Selected types of workers with disabilities

                                                                                     Mental
                            Olfactory and    Somato-                               health and    Develop-
              Hearing         gustatory      sensory    Balance     Intellectual   emotional      mental
            impairment       impairment impairment impairment         disability    disability   disability
                S     T      P    S     T   P S T P         S   T    P    S T P S             T  P S T
                10     80      1    1     2  1 1 2      0     0 0      2 6 12 5 6 30 0 0 0
                  6    12      2    6 12     2 6 12     0     0 0      8 6 48 5 6 30 0 0 0
                10     20      1 10 10       1 10 10    0     0 0      3 10 30 5 10 50 0 0 0
                10     10      1 10 10       1 10 10    0     0 0      8 8 64 8 10 80
                  5     5      1 10 10       1 10 10    0     0 0      1 5 5 6 5 30
                      127               44           44           0            159           220            0
                                                                  PPA (Potential Problem Analysis)
         Potential problems                        Causes
Employees can not hear fork lift trucks' Hearing impairment
approaching

Employees can not learn new             Intellectual disability
technologies

Employees cannot hear the siren         Hearing impairment
(alarm)



Employees can not work alone without Intellectual disability
strong supervision

Employees are unable to accept          Intellectual disability
negative feedback
            PPA (Potential Problem Analysis)
                      Preventive actions
Limit the traffic of fork list trucks when employees with
disability work in a shift. Use flashing lights on trucks.
Give safety training to truck drivers.
Design special training programs for employees with
hearing impairment and intellectual disability.

Use flashing lights for emergency situation. Build a help
chain and appoint healthy employees who are
responsible for employees with disability in case of
emergency situations.
Give special training to supervisors. Supervisors should
continuously control employees with disability. Appoint
two supervisors for the area.
Give special conflict handling training to supervisors.
alysis)
                                   Immediate actions
          Responsible supervisor should control the situation and give
          direct instructions to the driver. Call the ambulance at once in
          case of accidents.
          Send employee to an another work position


          Supervisor responsible for the area must be the last one who
          leaves the workshop in case of emergency. Supervisor must
          check if anyone remained in the building.

          Send employee to an another work position



          Send employee to an another work position
                                          Recommended employees with disability for each step of the work process

                                                                                Categories


                                                            Olfactory and     Somato-
               Physical        Visual          Hearing                                         Balance
    Steps                                                     gustatory       sensory
               disability    impairment      impairment                                      impairment
                                                             impairment     impairment

Step 1.
Step 2.
Step 3.
Step 4.

Meaning of colours          Recommended                                     Recommended with care
each step of the work process

ories


                                    Mental health
                     Intellectual                   Develop-mental
                                    and emotional
                       disability                      disability
                                      disability




                                    Not recommended

				
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