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2.02-Interpersonal-Skills-in-the-Workplace

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					Effective Interpersonal
Skills in the Workplace

  Obj. 2.02- Apply effective
   interpersonal skills in a
     variety of workplace
           settings.
Execute Communication
Skills
   Implement Reading/Comprehension
    skills
    • Benefits of reading comprehension
       • Improves job performance
       • Helps save time/money
       • Improves safety
    • Effective Reading Skills
       • Read with a purpose
       • Browse material before reading
       • Read for meaning
       • Improve vocabulary
Execute Communication
Skills
   Apply Written Communication Skills
    • Business Letter
       • Format
       • Types of business letters
    • Memo’s
       • To; from; date; subject; body
    • Essays
       • Introduction; body; conclusion
Execute Communication Skills
   Apply Oral Communication Skills
    • Importance of non-verbal communication
       • Posture; gestures; facial expressions
    • Effective speaking skills
    • Public speaking/speeches
    • Telephone etiquette
       • Professional and pleasant
       • Hold phone at least 1” from mouth
       • Don’t eat or chew gum
    • Recorded Messages
    • Use communication technology
Apply Interpersonal skills
through Teamwork
   Types of Teams
    •   Functional
    •   Cross-functional
    •   Multi-functional
   Team formation stages
    •   Forming; storming;
    •   norming; performing
   Team Roles
    •   Facilitator/leader
    •   Encourager
    •   Task manager
    •   Critic
    •   recorder
Practices that demonstrate
Etiquette and Professionalism
   Courtesy
   Respecting Privacy
   Appropriate Dress
   Working with supervisors & co-workers
   Punctuality
   Accountability
   Motivation
   Integrity
   Self-discipline

				
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