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                NRCA 2008

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                NRCA 2008

Bookstore
shop.nrca.net




                            Legend

                                 Product is Available
                                 in Spanish



                                 What’s New




                                 Online Program
WHAT’S NEW
I The NRCA Roofing Manual: Metal Panel and SPF Roof Systems—2008 ........................2
I The NRCA Roofing Manual: Metal Panel and SPF Roof Systems—2008 on CD-ROM..........2
I NRCA Construction Details on CD-ROM—2008 ......................................................4
I The NRCA Green Roof Systems Manual—2007 Edition on CD-ROM ..............................6
I The NRCA Building Codes Manual, Third Edition ..................................................10
I The Waterproofing of Buildings ......................................................................13
I Spanish in a Pinch ......................................................................................14
I 2006-07 NRCA Annual Market Survey ..............................................................24
I 2006 NRCA Management Performance and Financial Survey....................................24
I Profitable Sales: A Contractors Guide ..............................................................28



                                                              TABLE OF CONTENTS


                                                              2 ..............................................NRCA ROOFING MANUALS


                                                              6 ..................SUSTAINABLE DESIGN AND ENERGY EFFICIENCY


                                                              8 ................................................................TECHNICAL


                                                              14 ........................................................HEALTH AND SAFETY


                                                              20 ....................................................WORKER TRAINING


                                                              24 ..................................................BUSINESS MANAGEMENT


                                                              28..............................................................MARKETING


                                                              32 ............................SPANISH PRODUCTS AND PROGRAMS



COMING SOON
I Roofing Fundamentals for Building Owners
I A Homeowners Guide to Asphalt Shingles
I A Study on Reducing MDs in the Roofing Industry
I 2007-08 NRCA Annual Market Survey
I Roofing Contractors Equipment Cost Schedule




                                                                                                                                      1
  NRCA
  ROOFING MANUALS
NRCA’S roofing and waterproofing manuals and CD-ROMs provide state-of-the-art technical information and recommendations
that are widely used by leading roofing professionals throughout the U.S.




A The NRCA Roofing Manual:                                           B The NRCA Roofing Manual:
  Metal Panel and SPF Roof                                             Metal Panel and SPF Roof
  Systems—2008                                                         Systems—2008 on CD-ROM
The latest NRCA roofing manual provides you with comprehensive       This CD-ROM contains the most comprehensive roofing manual
information about the design, materials and installation tech-       information currently published by NRCA. It gives you all the infor-
niques applicable to metal panel and spray polyurethane foam         mation and construction details contained in the print versions of:
(SPF) roof systems used in low- and steep-slope applications.
                                                                           The NRCA Roofing Manual: Metal Panel and SPF Roof
With two complete sections, Metal Panel Roof Systems and SPF
                                                                           Systems—2008
Roof Systems, this manual will be a welcome addition to your
technical library. The Metal Panel Roof Systems section includes           The NRCA Roofing Manual: Membrane Roof Systems—2007
guidelines applicable to metal and metal panel roof systems, sub-
                                                                           The NRCA Roofing and Waterproofing Manual, Fifth Edition,
strates, architectural metal panel systems and structural metal
                                                                           with its 2003 and 2006 updates
panel roof assemblies in addition to 94 construction details. The
SPF Roof Systems section includes information about materials,       You can search the text of the manuals by keyword or phrase, print
design considerations, application and design guidelines, as well    any portion of the text or graphics, and import the text into a word
as 100 construction details, including new SPF reroofing details.    processing program.
This publication is the second of a four-volume series intended to   Item #0417
update and supersede The NRCA Roofing and Waterproofing              Members: $350 I Retail: $475
Manual, Fifth Edition, including its 2003 and 2006 interim
updates. The first volume in the series, Membrane Roof               System Requirements:
Systems—2007, was released in January 2007. The four-volume
                                                                     Windows®: Windows 98 or newer, Internet Explorer with Active Content enabled, or
series also will include Steep-slope Roof Systems—2009 and
                                                                               Netscape, Mozilla, Firefox, Opera or any browser with Java and JavaScript
Architectural Sheet Metal, Reroofing and Moisture Control—2010.                (AOL browser not supported), Java 1.4 or newer (if using non-IE browser),
                                                                               Windows Media Player or QuickTime for multimedia content
Item #0416
Members: $125 I Retail: $195                                         Macintosh®: MAC OS X 10.3.4 or newer (older versions lack the capacity to search),
                                                                                 Safari 1.3.1 with Java and JavaScript enabled, Java 1.4.1 update 2 or
NOTE: New NRCA members and current NRCA members who                              newer, QuickTime for multimedia content
have paid their 2008 membership dues each receive one compli-
                                                                     UNIX®/Linux®:    Netscape, Mozilla, Firefox, Opera or any browser able to use Java and
mentary copy of The NRCA Roofing Manual: Metal Panel and SPF                          JavaScript (Konqueror is not supported), Java 1.4 or newer, MPEG-
Roof Systems—2008 (print version) as a benefit of membership.                         compatible software player for multimedia content
It is sent to the voting representative.
                                                                     Adobe® Reader®: 5.0 or newer for viewing PDF content (version 7.0.5 or newer recom-
                                                                                     mended). Additional software may be needed to view some material
                                                                                     included on this CD-ROM.




2                                                                                                                    (866) ASK-NRCA
    A




                The NRCA Roofing Manual:

                Metal Panel and SPF
                Roof Systems




                  2008
                                           B




shop.nrca.net                                  3
NRCA Construction                                                                        The NRCA Roofing and Waterproofing
Details on                                                                               Manual, Fifth Edition
CD-ROM—2008                                                                              One of the most widely recognized tech-
This CD-ROM can be used with                                                             nical publications in the U.S. roofing
AutoCAD® software to customize                                                           industry, this four-volume manual pro-
plans to fit your specific project                                                       vides comprehensive information about
needs. It includes the construction                                                      low- and steep-slope roof system design
details contained in:                                                                    and installation. You also receive 455
                                                                                         construction details in isometric and
      The NRCA Roofing Manual:
                                                                                         section views. The manual includes
      Metal Panel and SPF Roof Systems—2008
                                                                                         NRCA’s 390-page interim update
      The NRCA Roofing Manual: Membrane Roof                                             completed in January 2006 and
      Systems—2007                                                                       56-page interim update completed
                                                                                         in November 2003.
      The Steep–slope Roofing and Architectural Sheet Metal
      sections of The NRCA Roofing and Waterproofing Manual,                             Item #0405
      Fifth Edition, with its 2003 and 2006 updates.                                     Members: $250 I Retail: $350

Item #4004
Members: $270 I Retail: $395                                                             Hard-copy Update to The NRCA Roofing
System Requirements:
                                                                                         and Waterproofing Manual, Fifth
                                                                                         Edition (January 2006)
Windows®: Windows 98 or newer, Internet Explorer with Active Content enabled, or
          Netscape, Mozilla, Firefox, Opera or any browser with Java and JavaScript      NRCA issued a 390-page interim update in January 2006. It is
          (AOL browser not supported), Java 1.4 or newer (if using non-IE browser),      three-hole-punched so you can easily update your existing manual.
          Adobe Flash® Player for multimedia content
                                                                                         Or you can download the interim update from NRCA’s Web site,
UNIX®/Linux®:    Netscape, Mozilla, Firefox, Opera or any browser able to use Java and   www.nrca.net, free of charge.
                 JavaScript (Konqueror is not supported), Java 1.4 or newer, Adobe
                 Flash® Player for multimedia content                                    Item #0412
                                                                                         Members: $25 I Retail: $50
Adobe® Reader®: 5.0 or newer for viewing PDF content (version 7.0.5 or newer recom-
                mended). Additional software may be needed to view some material
                included on this CD-ROM.                                                 Hard-copy Update to The NRCA Roofing
AutoCAD 2000
        ®                                                                                and Waterproofing Manual, Fifth
Not compatible with MAC systems.                                                         Edition (November 2003)
                                                                                         NRCA issued a 56-page interim update in November 2003. It is
The NRCA Roofing Manual: Membrane                                                        three-hole-punched so you can easily update your existing manual.
Roof Systems—2007                                                                        Or you can download the interim update from NRCA’s Web site,
This manual provides comprehensive                                                       www.nrca.net, free of charge.
technical information about the design,                                                  Item #0411
materials and installation techniques                                                    Members: $15 I Retail: $30
applicable to membrane roof systems
used in low-slope applications. The
manual includes information about
roof decks, rigid board insulation, roof
membranes, surfacings and system
design guidelines. Also included are
318 construction details for built-up
roof (BUR) membrane, polymer-
modified bitumen, EPDM and other
single-ply membrane roof systems.

Item #0413
Members: $125 I Retail: $195




4                                                                                                                           (866) ASK-NRCA
The NRCA Waterproofing Manual                                                            The NRCA Steep-slope Roofing Manual,
Waterproofing technology and build-                                                      Fifth Edition
ing construction continue to evolve.                                                     A must-have if you’re involved with steep-
Stay on top of the latest changes in                                                     slope roofing, this manual provides infor-
the design and installation of quality                                                   mation about asphalt shingles, tile, slate,
waterproofing assemblies with The                                                        wood shakes and shingles, and other steep-
NRCA Waterproofing Manual.                                                               slope roofing materials. It covers application
Published in 2005, this manual                                                           techniques, general requirements and precau-
represents the consensus of                                                              tions pertaining to steep-slope roofing.
professional waterproofing
                                                                                         Item #0408
                                                                                         Members: $125 I Retail: $195
contractors throughout North
America. It contains:

• General project considerations                                                         The NRCA Roofing and Waterproofing
• Waterproofing and dampproofing guidelines                                              Manual—Anthology
• Waterproofing construction details                                                     Now you can have 35 years of historical roofing information at your
                                                                                         fingertips on one CD-ROM. This comprehensive resource contains
• A comprehensive glossary
                                                                                         technical roofing information published by NRCA from 1971 to 2006
Item #3740                                                                               and includes The Manual of
Members: $75 I Retail: $150                                                              Roofing Practice, first published in
                                                                                         1971, plus the first, second, third,
The NRCA Waterproofing Manual                                                            fourth and fifth editions of The
on CD-ROM                                                                                NRCA Roofing and Waterproofing
                                                                                         Manual.
This CD-ROM has all the information contained in the print version,
                                                                                         Item #0415
                                                                                         Members: $250 I Retail: $375
as well as AutoCAD® versions of the 48 construction details featured
in the manual.
                                                                                         System Requirements:
Item #3741
Members: $95 I Retail: $175                                                              Windows®: Windows 98 or newer, Internet Explorer with Active Content enabled, or
                                                                                                   Netscape, Mozilla, Firefox, Opera or any browser with Java and JavaScript
System Requirements:                                                                               (AOL browser not supported), Java 1.4 or newer (if using non-IE browser),
                                                                                                   Adobe Flash® Player for multimedia content
Windows®: Windows 98 or newer, Internet Explorer with Active Content enabled, or
          Netscape, Mozilla,Firefox, Opera or any browser with Java and JavaScript       Macintosh®: MAC OS X 10.3.4 or newer (older versions lack the capacity to search),
          (AOL browser not supported), Java 1.4 or newer (if using non-IE browser),                  Safari 1.3.1 with Java and JavaScript enabled, Java 1.4.1 update 2 or
          Adobe Flash® Player for multimedia content                                                 newer, Adobe Flash® Player for multimedia content
UNIX®/Linux®:    Netscape, Mozilla, Firefox, Opera or any browser able to use Java and   UNIX®/Linux®:    Netscape, Mozilla, Firefox, Opera or any browser able to use Java and
                 JavaScript (Konqueror is not supported), Java 1.4 or newer, Adobe                        JavaScript (Konqueror is not supported), Java 1.4 or newer, Adobe
                 Flash® Player for multimedia content                                                     Flash® Player for multimedia content
Adobe® Reader®: 6.0 or newer for viewing PDF content (version 7.0.5 or newer recom-      Adobe® Reader®: 6.0 or newer for viewing PDF content (version 7.0.5 or newer recom-
                mended). Additional software may be needed to view some material                         mended). Additional software may be needed to view some material
                included on this CD-ROM.                                                                 included on this CD-ROM.

AutoCAD® 2000
Not compatible with MAC systems.




shop.nrca.net                                                                                                                                                                 5
   SUSTAINABLE DESIGN AND
   ENERGY EFFICIENCY

The influence of the green building movement on the roofing industry continues to grow. Roof systems that conserve energy
and help protect the environment are increasingly in demand. As you address the need for improved thermal efficiency and
environmental safeguards in roof systems, the basics of good roofing practice still apply. Green roofs and cool roofs must be
properly designed, installed with quality materials and properly maintained.



A The NRCA Green Roof Systems
  Manual—2007 Edition
Green roof system technology and building construction continue to                       C Guidelines for the Design of
evolve, and a number of criteria—including climate and geographic
location, code requirements, slope and drainage, and the structural
                                                                                           Energy-efficient Roof Systems
system—warrant careful consideration in the pre-design phase.                            This manual is intended for design professionals who want to
These criteria play important roles in the ultimate success or failure                   specify energy-efficient roof systems, as well as for those who
of a green roof system. The NRCA Green Roof Systems Manual—                              need to meet the requirements of ASHRAE Standard 90.1-1999,
2007 Edition provides you with best practices applicable to the                          “Energy Efficient Design of New Buildings Except Low-Rise
design and installation of vegetative roof systems.                                      Residential.” Published in 2003, this manual is best used with
                                                                                         The NRCA Roofing Manual: Membrane Roof Systems—2007
Item #3747
Members: $75 I Retail: $150
                                                                                         and the Moisture Control section of The NRCA Roofing and
                                                                                         Waterproofing Manual, Fifth Edition.

B The NRCA Green Roof Systems                                                            Item #3734
  Manual—2007 Edition on CD-ROM                                                          Members: $35 I Retail: $70

This CD-ROM has all the information contained in the print version                       D NRCA’s EnergyWise
in a convenient Adobe Acrobat® format, as well as 55 green roof
construction details in Auto-CAD® 2000 format including extensive,
                                                                                           Roof Calculator Online
semi-extensive and intensive green roof systems.                                           has been updated and is
                                                                                           now available FREE.
Item #3749
Members: $95 I Retail: $175                                                              This online application offers an interactive, graphical method
                                                                                         of constructing virtual roof assemblies to evaluate thermal effi-
System Requirements:
                                                                                         ciency and estimate energy costs. It contains minimum thermal
Windows®: Windows 98 or newer, Internet Explorer with Active Content enabled, or         insulation requirements established by ASHRAE Standard 90.1.
          Netscape, Mozilla, Firefox, Opera or any browser with Java and JavaScript
          (AOL browser not supported), Java 1.4 or newer (if using non-IE browser),      This user-friendly program prompts you to enter specific roof
          Adobe Flash® Player for multimedia content                                     assembly information, such as roof area, climatic region, heat
UNIX®/Linux®:    Netscape, Mozilla, Firefox, Opera or any browser able to use Java and   type and cost, roof openings and roofing materials. You then
                 JavaScript (Konqueror is not supported), Java 1.4 or newer, Adobe       can generate a report summarizing the proposed roof assembly
                 Flash® Player for multimedia content                                    design, estimated heating and cooling costs, and required mini-
Adobe® Reader®: 5.0 or newer for viewing PDF content (version 7.0.5 or newer recom-      mum thermal requirements.
                mended). Additional software may be needed to view some material
                included on this CD-ROM.
                                                                                         Access EnergyWise Roof Calculator Online at
                                                                                         energywise.specright.net.
AutoCAD® 2000
Not compatible with Mac systems.




6                                                                                                                             (866) ASK-NRCA
     A          B




     D




                    C




shop.nrca.net           7
  TECHNICAL


NRCA’s technical publications give you the information you need to ensure quality roof system design, application, inspection,
maintenance and repair for every job. NRCA’s comprehensive technical library provides information addressing low-slope and
steep-slope roof systems; building code requirements; application guidelines; inspection and maintenance recommendations;
and roof system design and practice.



                                   MAINTENANCE AND REPAIR


A Repair Manual for Low-slope Membrane Roof Systems
NRCA’s comprehensive how-to repair manual enables you to identify problems with low-slope membrane roof systems and permanently
repair them. This manual provides step-by-step instructions for repairing built-up, polymer-modified bitumen, thermoplastic and thermoset
roof systems. With instructions and photographs for more than 150 repairs, this manual is designed for your crews to use on job sites.

Item #C3701
Members: $135 I Retail: $270




                                                Manuals for inspection and
                                                maintenance of roof systems—for
                                                building owners and facility managers
                                                These manuals offer recommendations for building owners and their repre-
                                                sentatives to enhance roof system performance. Building owner responsi-
                                                bilities are outlined, including maintaining historical records, periodically
                                                inspecting the roof system and conducting routine maintenance. A section
                                                about temporary emergency repair also is provided. Each manual contains
                                                an Owner Maintenance Inspection Checklist, a Roof Plan Grid and a Roof
                                                System Historical Record form—because documentation is the key to mini-
                                                mizing the cost of repair work and helping prolong roof system life.

                                                Members: $15 each I Retail: $30 each

                                                     B Steep-slope Architectural Metal Panel Roof Assemblies: A
                                                         Guide for Building Owners
                                                         Item #3735

                                                     C Low-slope Structural Metal Panel Roof Assemblies: A Guide
                                                         for Building Owners
          Strengthen your                                Item #3730

    customer relationships                           D Built-up and Modified Bitumen Roof Systems: A Guide for
                                                         Building Owners
        by providing these                               Item #3703

                                                     E Spray Polyurethane Foam-based Roof Systems: A Guide for
          valuable guides!                               Building Owners
                                                         Item #3704

                                                     F SPRI/NRCA Manual of Roof Inspection, Maintenance and
                                                         Emergency Repair for Existing Single-ply Roof Systems
                                                         Item #3702


8
                    B




A




                            C




                        D




                                E




                F




shop.nrca.net                       9
                                                  BUILDING CODES

The NRCA Building Codes Manual, Third Edition
Available Spring 2008
This manual is designed to assist you in using the model building codes and
understanding the roofing-related provisions they contain. It includes detailed
analyses of building code requirements for specific roof system types for the
model building codes* addressed in the manual, including:

2006 International Building Code (Available from NRCA)

2006 International Residential Code for One- and Two-family Dwellings
(Available from NRCA)

NFPA 5000, 2006 Edition (Available from NFPA, www.nfpa.org)

The manual also lists roofing-related standards (e.g., ASTM International)
that are referenced in the model building codes, along with contact informa-
tion for building code-related organizations. Also provided is contact infor-
mation for the government agencies that have building code adoption
authority for all 50 states and 54 major U.S. cities.

*With the establishment of the International Code Council, The BOCA National Building
Code, Standard Building Code, and Uniform Building Code were consolidated into the International Building
Code.

Item #3750

Members: $95 I Retail: $175                                                2006 International Building Code
                                                                           Published by the International Code Council, this publication offers
The NRCA Building
                                                                           information about time-tested safety concepts. It addresses structur-
Codes Manual,                                                              al and fire- and life-safety provisions covering means of egress; inte-
Second Edition                                                             rior finish requirements; comprehensive roof provisions; seismic
The NRCA Building Codes Manual,                                            engineering provisions; innovative construction technology; occu-
Second Edition provides detailed                                           pancy classifications; and the latest industry standards in material
analyses of building code require-                                         design. This code covers all buildings except three-story and one-
ments for roofing-related provisions                                       and two-family dwellings and townhouses.
for each of the following model build-                                     Item #3743
ing codes:                                                                 Members: $90 I Retail: $180
International Building Code, 2003 Edition
                                                                           2006 International Residential Code
International Residential Code, 2003 Edition
                                                                           for One- and Two-family Dwellings
NFPA 5000, 2003 Edition
                                                                           Published by the International Code Council, this stand-alone resi-
The BOCA National Building Code, 1999 Edition                              dential code establishes minimum regulations for one- and two-
                                                                           family dwellings of three stories or less and provides information
Standard Building Code, 1999 Edition
                                                                           about building, plumbing, mechanical, fuel gas, energy and electrical
Uniform Building Code, 1997 Edition                                        provisions for these residences.
Item #C3733                                                                Item #3744
Members: $150 I Retail: $295                                               Members: $70 I Retail: $140




10
       ROOFING MATERIALS                                             APPLICATION GUIDELINES
            GUIDES
                                                                    Quality-control Guidelines
2007-08 Steep-slope Roofing Materials                               Your crew members can use these pock-
Guide                                                               et-sized booklets right on the rooftop to
This guide provides you with information                            evaluate the quality of their roof system
from 49 manufacturers about 382 steep-                              installations. These booklets provide
slope products, including asphalt shin-                             guidelines for on-site evaluation during
gles; fiber-cement and synthetic roof                               the entire installation process. Checklists
components; metal roof components;                                  are provided to assist quality-control and
tile; wood shakes and shingles; slate;                              quality-assurance personnel who are per-
and underlayment. Included are de-                                  forming inspections while the roof system
tailed descriptions, comparative data,                              installation is in progress. Where appropri-
manufacturer-reported wind and fire rat-                            ate, the guidelines describe expected vari-
ings, ASTM International test results and                           ances in application parameters related to
building code approvals—all formatted                               vapor retarders, insulations, fasteners, mem-
for side-by-side comparison. The guide also contains information    branes, flashings and surfacings. You
about the warranties offered for most asphalt shingle products.     also receive information about the
                                                                    installation of specific roof system
Item #1616                                                          components above a structural deck.
Members: $95 I Retail: $175
                                                                    Members: $10 each I Retail: $20
                                                                    each
2006-07 Low-slope Roofing Materials
Guide                                                                    Quality Control Guidelines for the
                                                                         Application of Built-up Roofing
This hefty, two-volume guide                                             Item #3618
offers a comprehensive
report about commercial,                                                 Quality Control Guidelines for the Application
industrial and institutional                                             of Polymer-modified Bitumen Roofing
low-slope roof coverings;                                                Item #3619
rigid insulation board; fas-                                             Quality Control Guidelines for the Application of
teners; and cements and                                                  Spray Polyurethane Foam-based Roofing
coating products available                                               Item #3617
in the U.S. It also provides
information about the war-                                               Quality Control Guidelines for the Application of
ranties offered for most membrane roof                                   Thermoset Single-ply Roof Membranes
systems and detailed descriptions of                                     Item #3612
manufacturers’ roofing materials, including product names, types,
specifications and characteristics.                                 The NRCA Guide to Roof Coatings
Item #1615                                                          Published in 2007, this guide offers an objective discussion about
Members: $95 I Retail: $175                                         the application of various types of roof coatings, where they may
                                                                    be used most effectively and which preparations are necessary for
Roofing Materials Guide Set                                         their successful performance. Also included are generally accepted
                                                                    guidelines for application of common roof coatings and roof coating
Purchase 2007-08 Steep-slope Roofing Materials Guide and 2006-      systems to various types of roof surfaces.
07 Low-slope Roofing Materials Guide together and save $30!
                                                                    Item #3742
Item #P2112                                                         Members: $20 I Retail: $40
Members: $160 I Retail: $320




                                                                                                                                 11
Application Techniques for Glass Fiber                              A Field & Laboratory Assessment of
Roofing Felts                                                       Sprayed Polyurethane Foam-based Roof
This booklet, updated in 2002, provides a                           Systems
discussion about the proper procedures and                          This report summarizes a national field
precautions, as well as instructions, for                           and laboratory assessment of aged spray
installing fiberglass felts in built-up roof                        polyurethane foam (SPF) roof systems.
systems. The booklet also covers moisture                           Test data of the physical properties of foam
effects, displacement problems, bitumen                             cores, including density, compressive
quantity, flashings and surfacings, and                             strength and moisture content, were taken
metric-sized ply sheets.                                            from 140 SPF roof systems ranging from
Item #3717                                                          newly installed to 27 years in service. The
Members: $15 I Retail: $30                                          report also provides aged coating thicknesses
                                                                    for acrylic, silicone and urethane SPF roof systems.

Guidelines for Roof Mounted Outdoor                                 Item #9102
                                                                    Members: $25 I Retail: $50
Air-conditioner Installations
Prepared jointly by the Roof Mounted Air-Conditioning and           Performance of Sprayed Polyurethane
Refrigeration Institute, Sheet Metal and Air Conditioning           Foam Flashings on CD-ROM
Contractors’ National Association, and NRCA, these guidelines
provide information about curb and mounting criteria for unit       This CD-ROM reports on the national research program conducted
installation and instructions about piping, electrical wiring and   from 2001 to 2003 that examined the flashing details of in-service
sheet-metal ductwork that pass through a roof.                      spray polyurethane foam (SPF) roof systems. The field survey com-
                                                                    pares the performance of SPF flashings with and without metal
Item #3706                                                          counterflashings. The CD-ROM also contains a bonus publication,
Members: $15 I Retail: $30                                          A Field & Laboratory Assessment of Sprayed Polyurethane Foam-
                                                                    based Roof Systems.
            MORE TECHNICAL
                                                                    Item #3737
              RESOURCES
                                                                    Members: $45 I Retail: $90

NRCA/RCI Roofing Project Submittal
                                                                    Historic and Obsolete Roofing Tile
and Protocol Guidelines
                                                                    This comprehensive reference book describes historic, obsolete and
This document, published jointly by                                 uncommon roofing tiles and contains more than 730 color pho-
NRCA and RCI Inc., offers a consensus                               tographs. It also provides a history of tile; a reference section; infor-
approach to the roofing project submit-                             mation about troubleshooting tile problems on older roof systems;
tal and protocol process, including the                             and an extensive glossary and index.
pre-bid, bidding period, pre-construction,
construction and close-out phases. Areas                            Item #3724
of responsibility among contractors, own-                           Members: $65 I Retail: $130
ers and specifiers are delineated.

Item #3736
                                                                    Roofing Fundamentals for Building
Members: $15 I Retail: $30                                          Owners Coming in late 2008
                                                                    This publication educates building owners, design professionals and
                                                                    homeowners about how to choose roof systems and professional
                                                                    roofing contractors. Topics include contractor selection, roofing
                                                                    materials, steep- and low-slope roof systems, proper design consid-
                                                                    erations, warranties, and inspection and maintenance. The manual
                                                                    also provides a comprehensive list of roof product manufacturers,
                                                                    as well as state licensing information.




12                                                                                                        (866) ASK-NRCA
A Homeowner's Guide to Asphalt                                           The Slate Book
Shingles Coming in late 2008                                             The Slate Book contains more than 200
Buying a roof system is an important investment. How does a home-        pages of slate roofing information plus 175
owner get a quality roof system at a fair price from a professional      graphics depicting details for properly
roofing contractor? Whether you are a homeowner or a contractor          installing slate in a variety of situations,
looking to educate your customer, this guide addresses the design,       including cones, sweeps and dormer intersec-
materials and installation of asphalt shingle roof systems, as well as   tions; vented ridges; and eyebrow dormers.
factors affecting roof system performance and maintenance require-       Written by a team at Vermont Slate & Copper
ments. Also included are tips to evaluate and select a professional      Services Inc., the guide also covers cost esti-
roofing contractor to get the job done right the first time.             mates, material handling, ventilation and under-
                                                                         layments. One section is devoted to slate roof system maintenance,
Manual for Low-slope Roof Systems,                                       repair and troubleshooting.

Fourth Edition                                                           Item #3716
                                                                         Members: $70 I Retail: $140
Co-authored by C.W. Griffin and Richard Fricklas, this manual offers
an overview of the major advances in roof system design and mate-
rials, as well as changes in building code requirements. It also con-    The Waterproofing of Buildings
tains updates addressing roof system performance, emerging mate-         An international guide and consolidated source of inform-
rials, drainage, wind uplift, vapor control, fire resistance, thermal    ation pertaining to all aspects of waterproofing buildings in South
insulation and reroofing.                                                Africa, this book serves as a study guide for all waterproofing-
Item #3745                                                               related issues. Architects, building contractors, specialist water-
Members: $90 I Retail: $180                                              proofing contractors and others will value this as a reference.

                                                                         Item #3748
Roofing Design and Practice                                              Members: $50 I Retail: $100

Intended for architecture, construction and engineering professionals
                                                                            TECHNICAL RESOURCES
and students, Roofing Design and Practice covers all the processes
involved with low- and steep-slope roof system design. In addition to
                                                                                   ONLINE
more than 500 illustrations addressing drainage design, wind design,
insulation requirements, vapor control and flashings, this guide—        Roof Wind Designer
written by a practicing roof consultant and a university professor—      www.roofwinddesigner.com
also covers legal issues, including warranties.
                                                                         Roof Wind Designer is a
Item #3723                                                               free, online wind-load cal-
Members: $85 I Retail: $170                                              culator that provides you
                                                                         with an easy-to-use means
Roofing Failures                                                         of accurately determining
                                                                         low-slope roof systems’
The late author Carl Cash, a roofing expert, offers an                   design wind loads for
overview of the U.S. industry in 2001 and dis-                           many common building
cusses characteristics of the most frequently                            types that are subject to
used roof systems; waterproofing materials;                              building code compliance.
decks and thermal insulations; definitions of
“failure” and its causes; 41 case studies of                             Available at no cost, Roof
roofing failure; recommendations to building                             Wind Designer was devel-
owners, roof system specifiers, and general                              oped and is maintained by NRCA with the support of the Midwest
and specialty contractors; and roofing methods                           Roofing Contractors Association (MRCA) and North/East Roofing
that decrease the occurrence of problems.                                Contractors Association (NERCA).

Item #3739                                                               Access Roof Wind Designer at www.roofwinddesigner.com.
Members: $80 I Retail: $160




shop.nrca.net                                                                                                                           13
  HEALTH AND
  SAFETY

NRCA’s health and safety programs will help you comply with Occupational Safety and Health Administration (OSHA) and other
government agencies, prevent injuries, lower insurance costs, and improve productivity and employee morale.




                                 ROOFING SAFETY PRODUCTS

A The NRCA Roofing Safety                                               C Safety in Sight Posters
  Resource CD                                                           These 12 health and safety posters for your office or shop address
Develop company- and job-specific safety programs, quickly access       a variety of safety procedures and precautions your employees
resource and training materials, and manage an assortment of safety-    should be aware of on a daily basis, such as keeping fully charged
related issues. Based on the print version of the NRCA Safety           fire extinguishers close at hand and remembering to tie off ladders.
Manual, this CD-ROM enables you to compile, save and print safety       These posters also include Spanish translations.
programs tailored to the conditions and requirements of your par-       Poster size: 28" x 22"
ticular roofing projects while also providing you with the tools to     Item #3210
develop a concise, professional safety program in a customized          Members: $75 I Retail: $150
format. It contains the full set of NRCA Toolbox Talks I and II, the
NRCA Pocket Guide to Safety and job-hazard assessment checklists
by chapter topic. It also enables you to:
                                                                        D Spanish in a Pinch
                                                                        This set of 18 laminated translation cards contains more than 1,400
• Develop, save and print your company safety program
                                                                        roofing- and business-related words, terms and phrases to assist
• Track and store employee data, including training, accidents and      you in communicating with your Spanish-speaking work force.
  drug testing                                                          Housed in a three-ring binder, these customized, trade-specific
                                                                        “cheat sheets” created by 2nd Language Success include terms for
• Develop, save and print project-specific safety programs
                                                                        roofing, general labor, construction safety, accident reporting,
• Complete, save and print required OSHA injury reporting forms         subcontractor screening, builder relations, I-9 immigration compli-
                                                                        ance, employment, payroll, drug screening, performance reviews,
• Access and print NRCA’s Toolbox Talks for training meetings
                                                                        disciplinary actions and medical benefits. Each card has a sample
• Link to current OSHA regulations, state-plan Web sites, safety        sentence to demonstrate proper usage, and English words are
  resources and government agencies that affect the roofing             used in the pronunciation wherever possible.
  industry
                                                                        Item #3408
• Develop, save and print customized emergency action plans             Members: $75 I Retail: $150
Item #3209
Members: $150 I Retail: $295

B NRCA Safety Manual
  (Print Version)
Make sure your company is addressing all aspects of safety with
the most comprehensive safety manual in the roofing industry. This
three-ring binder contains all the proper safety practices and proce-
dures for roofing work, including personal protective equipment,
fall protection, equipment safety, back-injury prevention, hazard
communication, fire safety, OSHA standards and much more.

Item #C3206
Members: $75 I Retail: $150




14                                                                                                            (866) ASK-NRCA
    C




B




            A
        D
                15
NRCA Toolbox Talks I                                                NRCA Pocket Guide to Safety
Teaching safety has never been this                                 Put a wealth of safety and health information in your
easy! Your foremen or trainers can                                  workers’ pockets with the NRCA Pocket Guide to
conduct a weekly review with their                                  Safety. This pocket-sized, spiral-bound guide
crews using one of the 52 safety                                    is for your laborers, roof mechanics,
lessons in this series. To make trainers’                           foremen and anyone else on job
jobs even easier, each lesson includes                              sites. This handy, portable guide
safety-training tips with illustrations                             covers safety issues, personal protec-
detailing key points and questions to                               tive equipment, weather conditions,
stimulate discussion. Topics covered                                OSHA standards, first-aid and emer-
in this series include burns, hazard                                gency treatment, and much more.
communication, power brooms, kettle
                                                                    Item #3201
operation, material safety data sheets and warning-line systems.
                                                                    Spanish version—Item # 3202

                                                                         1-24 copies: Members: $8 each I Retail: $16 each
Item #C3204    Spanish version—Item #C3205
Members: $75 I Retail: $150
                                                                         25-49 copies: Members: $7 each I Retail: $14 each
NRCA Toolbox Talks II                                                    50-99 copies: Members: $6 each I Retail: $12 each
Topics in the second set of 52 safety lessons                            100 copies or more:
include electrical safety, equipment safety, fall                        Members: $5 each I Retail: $10 each
protection, fire prevention, personal safety, hot asphalt safety,
personal protective equipment, hazard communication, repetitive-
stress disorders and many more.
                                                                    Body Mechanics: Keeping Fit on the
                                                                    Roof
Item #C3207    Spanish version—Item #3208
Members: $75 I Retail: $150                                         Train your employees about the four key
                                                                    principles for maintaining fitness on the
                                                                    job: proper lifting techniques, stretching,
NRCA Toolbox Talks Set                                              sound ergonomics and general back care.
Save when you purchase the NRCA Toolbox Talks                       The program also addresses the benefits of
Set, which includes NRCA Toolbox Talks I and NRCA                   proper nutrition, exercise and maintaining
Toolbox Talks II plus a three-ring binder.                          good health on and off the job. Training
                                                                    materials include four ergonomics toolbox
Item #P2103    Spanish version—Item #P2105
Members: $95 I Retail: $190
                                                                    talks; five sets of three hard-hat stickers;
                                                                    five sets of four pocket-sized training cards;
                                                                    and one shop poster.

                                                                    Item #C3129
                                                                    Members: $50 I Retail: $100

                                                                         Additional set of three stickers: Item #3131 I $5

 NRCA University offers                                                  Additional set of four training cards: Item #3132 I $5

                                                                         Additional poster: Item #3133 I $5
   FREE safety training!
                                                                    Coming in summer 2008
 See pages 16-17 in the                                             A Study on Reducing Musculoskeletal
                                                                    Disorders (MDs) in the Roofing Industry
 NRCA University course
                                                                    This report identifies best practices inside and outside the roofing
     catalog for details.                                           industry for reducing repetitive-stress injuries through worker edu-
                                                                    cation; the redesign of work activities; and improved design of tools,
                                                                    equipment and materials used to perform the work. The report pro-
                                                                    motes a proactive approach to ergonomics through risk manage-
                                                                    ment by identifying and mitigating factors that may contribute to
                                                                    worker injury or illness.




16                                                                                                       (866) ASK-NRCA
          JOB-SITE SAFETY                                              Fire Safety, Hot Times: Torch Safety
         PROGRAMS ON DVD                                               Essentials, and Kettle and Tanker
Most of the following job-site safety DVDs include a Spanish version   Inspection and Maintenance DVD Set
of the program designated by an “Español” symbol. Each program         Fire Safety: Don’t Get Burned illustrates the
also includes a supplemental training guide.                           correct use of kettles, tankers, LP gas tanks
Job-site Safety DVD Programs:                                          and torches and also addresses proper
Members: $95 each I Retail: $190 each                                  emergency first-aid techniques.

                                                                       Hot Times: An NRCA Review of Torch
Fall Protection: It’s                                                  Safety Essentials addresses pre-job building
About TIME!                                                            inspections, worker safety, equipment safe-
                                                                       ty, putting out fires, safe torch-application
This program addresses OSHA’s fall-                                    procedures, basic first-aid, fire-prevention techniques and
protection requirements for low-slope                                  conducting a fire watch.
roof systems, including fall-protection
training and the use of covers and                                     Your Down and Dirty Guide to Kettle and Tanker Inspection and
guardrails.                                                            Maintenance will assist you with training your roofing workers and
                                                                       others about proper inspection and maintenance of kettles and tankers.
Item #DC3107                                                           The accompanying workbook addresses worker safety, regulatory
English certification cards: Item #3108 I $2.50 per sheet              compliance issues and safe transportation methods for kettles and
(eight cards per sheet)                                                tankers.
                                                                       Item #DC3119
Steep-slope Roofing Safety:
Don’t Let It Slide!                                                    Hazard Communication, Personal
Teach your workers the unique safety                                   Protective Equipment and Preventing
requirements for steep-slope roofing                                   Back Injury DVD Set
work. Various types of fall-protection
                                                                       Hazard Communication: Your Right to
systems are discussed, as well as
                                                                       Know prepares you to fully comply with
other hazards associated with steep-
                                                                       OSHA’s comprehensive hazard communi-
slope roofing work.
                                                                       cation standard. This program helps you
Item #DC3103                                                           improve employee safety and decrease
                                                                       down time, workers’ compensation costs,
Safety Awareness, Job-site Safety and                                  and the risk of property damage from spills
Water Damage DVD Set                                                   and fires. It also explains material safety
                                                                       data sheets and labeling procedures for haz-
Safety Awareness: It’s Up to You                                       ardous materials. You will receive eight English and eight Spanish
provides a summary of safety proce-                                    Hazard Communication Pocket Guide books, eight wallet-sized ID
dures, including fall prevention, burns,                               cards and a certificate of completion.
proper lifting techniques and personal
protective equipment. The program                                      Additional English pocket guide          Item # 3115 I $5
also includes four NRCA Pocket Guide                                   Additional Spanish pocket guide          Item # 3118 I $5
to Safety books.
                                                                       Personal Protective Equipment: What’s the Difference? addresses
Setting Up a Job Site Safely shows                                     employee personal protective equipment and circumstances in
your new employees and seasoned veterans the importance of             which it is necessary. The accompanying guide explains how to
implementing safety procedures. The program addresses warning          develop a training session.
lines, ladder safety, material safety data sheets and program guide-
lines and provides a job-site safety checklist and safety meeting      It’s a Matter of Choice: Preventing Back Injury and Other CTDs
agenda.                                                                illustrates proper lifting techniques and demonstrates specific
                                                                       actions workers can take while engaging in different types of roofing
Water Damage: Don’t Get Soaked addresses pre-job and on-the-job        work to reduce the risk of back injury and other cumulative trauma
procedures to prevent water damage, as well as how to handle a         disorders.
water damage claim. Case studies are included for discussion pur-
poses, and several helpful checklists also are provided. (Water        Item #DC3112
Damage: Don’t Get Soaked is in English only.)

Item #DC3105


shop.nrca.net                                                                                                                         17
Electrical Safety, Nighttime Safety and                                       ASBESTOS PROGRAMS
Sheet Metal Safety DVD Set
                                                                         A Practical Guide for Handling
Electrical Safety—The Shocking
Truth provides practical methods of                                      Asbestos-containing Roofing Material
minimizing the risk of injury and                                        If you remove or install any asbestos-containing material, this publi-
electrocution. It discusses electrical                                   cation is essential. The three-ring binder provides a comprehensive
hazards, including power lines,                                          reference guide for handling asbestos-containing roofing material.
ground fault circuit interrupters,                                       The guide also addresses the history and uses of asbestos, discuss-
extension cords, power tools and                                         es health effects related to asbestos, and provides insurance and
other hidden hazards.                                                    contract language to consider. In addition, this guide provides
Spotlight on Safety: Nighttime                                           detailed information and checklists to help you comply with OSHA
Roofing Work illustrates critical safety precautions, including proper   and EPA regulations. The appendixes contain federal regulations
job-site setup, lighting tips, safe material handling and fall protec-   related to asbestos.
tion, to help prevent and manage nighttime hazards.                      Item #C0601
From Shop to Rooftop: Sheet Metal Safety Tips addresses all              Members: $125 I Retail: $250
aspects of sheet metal safety, including machine guarding, personal
protective equipment, tool safety, lifting and loading of sheet metal,   Asbestos Roofing Safety
storage, forklift safety and proper lifting techniques.                  DVD Set
Item #DC3141                                                             This program is designed specifically for you to
                                                                         conduct the eight hours of training required by OSHA for all workers
Scaffold Safety and Cranes, Conveyors                                    (“authorized persons”) who work on asbestos-removal jobs. It also
and Hoists DVD Set                                                       can be used to meet the worker training requirements for handling
                                                                         alternative materials (“incidental work”).
The three-part scaffold safety
series provides roofing workers                                          This nine-part series offered on two DVDs provides an overview of
with information they need to work                                       OSHA regulations; an introduction to asbestos; health, safety and
safely on scaffolds to comply with                                       hygiene practices; personal protective equipment; respirators;
OSHA regulations. The series                                             removal of cementitious shingles and transite boards; removal of
addresses proper setup and use of                                        asbestos-containing roofing material; communication of asbestos
the most common roofing industry                                         hazards; and a review. A student workbook and instructors manual
scaffolds and the training require-                                      in English and Spanish are included.
ments for operators of powered-industrial-trucks, aerial lifts and       Item #DC0603

                                                                         Members: $95 I Retail: $190
fork-mounted work platforms.

                                                                                                                  Item #0604 I $10
Cranes, Conveyors and Hoists: Raising the Standard examines the
safety procedures to follow while operating hoisting equipment.          Additional English workbook
Topics include equipment-specific training requirements, proper          Additional Spanish workbook              Item #0606 I $10
methods of communicating with equipment operators, proper rig-
ging and landing of loads, electrocution prevention, requirements        “Objective Data” Demonstration for
for fall protection and the use of personal protective equipment.
                                                                         Certain Roofing Materials and
Item #DC3102                                                             Operations Under OSHA’s 1994
                                                                         Asbestos Standard
Driver Safety: Keep Your Edge
                                                                         This compilation of data provides affidavits, testimony, survey infor-
DVD Set                                                                  mation and project summaries. OSHA will allow you to use NRCA’s
Teach your workers safe driving techniques and comply with               objective data compilation to make negative exposure assessments.
Department of Transportation regulations with this two-part DVD          This is an important determination because complying with the
series. Part 1 provides a guide for drivers to follow when performing    requirements for respirators, protective clothing, hygiene facilities
vehicle inspections. Part 2 discusses safe driving tips for various      and air monitoring is not necessary when a negative exposure
vehicles and roads, as well as weather and emergency conditions.         assessment is made provided the material is substantially intact and
You also receive a Drivers Vehicle Inspection Report logbook and         handled carefully and permissible exposure limits are not expected
student workbook.                                                        to be exceeded.

Item #DC3125                                                             Item #0602
                                                                         Members: $35 I Retail: $70



18                                                                                                            (866) ASK-NRCA
                     ASPHALT FUME EXPOSURE PROGRAMS


Asphalt Fumes Exposure DVD Set                                          Asphalt Fumes and Other Proposition
Asphalt Fumes: Keep It Down—                                            65 Exposures: Keep It Down! DVD Set
produced by the National Institute                                      This NRCA-developed training manual and
for Occupational Safety and Health;                                     DVD covers the critical aspects of
United Union of Roofers, Waterproofers                                  California’s Proposition 65 training and
and Allied Workers; Asphalt Roofing                                     warning requirements. The program
Manufacturers Association; Asphalt                                      addresses materials used in roofing, poten-
Institute; and NRCA—will educate your                                   tial health hazards that they pose, and
workers about reducing their exposures                                  research and science behind successfully
to asphalt fumes through a number of easily employed work prac-         limiting worker exposure. The program is
tices. The accompanying workbook provides comprehensive informa-        designed for in-house training and includes
tion that supports the training session and detailed background mate-   quizzes to test workers’ comprehension and
rial addressing the latest industry and government research.            certificates of completion. You also receive two English and two
Asphalt Fume Exposure: Issues and Answers targets building own-         Spanish safety placards to post in the workplace.
ers and their representatives and was developed to help roofing con-    Item #DC3149

                                                                        Members: $95 I Retail: $190
tractors address concerns related to asphalt fume exposure. It also
addresses the health effects of asphalt fume exposure and discusses
research findings. Its intent is to educate consumers and answer        Additional English safety placards      Item #3150 I $2.50

                                                                                                                Item #3151 I $2.50
commonly asked questions regarding asphalt fumes. (Asphalt Fume
Exposure: Issues and Answers is in English only.)                       Additional Spanish safety placards

Members: $95 I Retail: $190
Item #DC3121




             ATTENTION—people new to the roofing industry, building owners and

           facility managers! Get your roofing industry basics online: Roofing 101.

                   See page 21 in the NRCA University course catalog for details




shop.nrca.net                                                                                                                          19
  WORKER
  TRAINING

NRCA’s Roof Application Training Programs on DVD provide state-of-the-art materials so you can train employees in-house at
your convenience. The DVDs are excellent resources for new employees, as well as experienced workers. The programs are
easy to conduct and organized into sessions that can be presented in a flexible format—you choose the time and place for
training. Go to shop.nrca.net, and click on "Worker training" to view a short video clip of any of these programs.

Each training module includes an instructional video, a student manual and an instructors guide that provides on-the-job and
in-shop instruction guidelines, as well as testing and evaluation materials. If available, programs with Spanish translations have
been included and you also will receive a Spanish instructors guide and Spanish student manual with your purchase. Programs
that contain Spanish versions are designated with an “Español” symbol.



NRCA Roof Application Training Programs: Members: $150 each I Retail: $250 each

Additional student manuals: $8 each

Set of 10 (one of each): Item #DCWT Members: $1,200 I Retail: $2,000




                                  STEEP-SLOPE ROOF SYSTEMS

Overview of Steep-slope Roofing                                     Job Setup, Tear-off and Equipment for
This program covers a roofing contractor’s                          Steep-slope Roofing and Application of
operations, installation issues and challenges,                     Asphalt Shingles
including job-site safety and the assembly                          Job Setup, Tear-off and Equipment for
techniques and coverings for steep-slope                            Steep-slope Roofing demonstrates steps
roof systems. As a bonus, the DVD also                              for safe and efficient steep-slope roofing
includes the Administrators and Trainers                            project setup, as well as basic tear-off
Program, which provides an overview of                              procedures and techniques for steep-slope
how NRCA’s Roof Application Training                                roofing work. Application of Asphalt
Program modules are structured.                                     Shingles covers materials, manufactur-
Item #DC1227                                                        ing processes, configurations, and
                                                                    types and styles of shingles, as well
     English student manual: Item #1228                             as a review of roof decks, underlay-
     Spanish student manual: Item #1260                             ment types, tools and fasteners.

                                                                    Item #DC1255

                                                                        Student manual for Job
                                                                        Setup, Tear-off and Equipment for
                                                                        Steep-slope Roofing
                                                                        Item #1256

                                                                        Student manual for Application of Asphalt Shingles
                                                                        Item #1264




20                                                                                                     (866) ASK-NRCA
            LOW-SLOPE ROOF                                   Introduction to Built-up and Modified
               SYSTEMS                                       Bitumen Roof Membranes and
                                                             Application of Hot Built-up and
 Overview of Low-slope Roofing                               Modified Bitumen Roof Membranes—
 This program describes several types                        Flashings
 of low-slope roof systems, types of                         Introduction to Built-up and Modified Bitumen Roof Membranes
 roof decks used, vapor retarders and                        familiarizes workers with built-up and hybrid roof systems, their
 insulation. It also explains how a typi-                    components and functions, equipment used and safety considera-
 cal roofing company operates, from                          tions. Application of
 an owner’s role to trainees’ responsi-                      Hot Built-up and
 bilities to employees’ interactions                         Modified Bitumen Roof
 with one another. As a bonus, the                           Membranes—Flashings
 DVD also includes the Administrators                        reviews the application
 and Trainers Program, which pro-                            methods for vertical
 vides an overview of how NRCA’s Roof Application Training   and horizontal flash-
 Program modules are structured.                             ings, as well as the
 Item #DC1201                                                special safety issues
                                                             related to flashing
     English student manual: Item #1202                      installation.
     Spanish student manual: Item #1204                      Item # DC1239

 Tear-off, Job Setup and Equipment for                            Student manual for Introduction to Built-up and Modified
                                                                  Bitumen Roof Membranes
 Low-slope Roofing
                                                                  Item #1240
 This program provides information about
                                                                  Student manual for Application of Hot Built-up and Modified
 basic tools and equipment used for
                                                                  Bitumen Roof Membranes—Flashings
 roofing work, specifically those for job
                                                                  Item #1252
 setup and tear-off, plus guidelines
 about how to set up jobs for maximum
 efficiency and safety.                                      Application of Modified Bitumen Roof
                                                             Membranes and Hot Built-up Roof
 Item #DC1223
                                                             Membranes—Field and Surfacing
     English student manual: Item #1224
                                                             Application of Modified Bitumen Roof Membranes—Field and
     Spanish student manual: Item #1232                      Surfacing addresses installation issues, job layout and preparation,
                                                             and safe application methods for torch-applied and mop-applied
                                                             modified bitumen and surfacings. Application of Hot Built-up Roof
                                                             Membranes—Field and
                                                             Surfacing gives workers
                                                             a better understanding
                                                             of built-up roofing qual-
                                                             ity issues, as well as
                                                             application methods
                                                             for the safe handling
                                                             of built-up felts and
                                                             surfacing.

                                                             Item #DC1247

                                                                  Student manual for the
                                                                  Application of Modified Bitumen
                                                                  Roof Membranes
                                                                  Item #1248

                                                                  Student manual for the Application of Hot Built-up Roof
                                                                  Membranes—Field and Surfacing
                                                                  Item #1244


shop.nrca.net                                                                                                             21
Introduction and Application of
Single-ply Roof Membranes
Introduction to Single-ply Roof
Membranes provides an overview of
different types of single-ply roof
membrane systems, safety and job                    Mastering the Craft: The Essentials of
preparation, tools and equipment,
and installation methods.
                                                    Metal Roof Systems
Application of Single-ply Roof                      Produced jointly by NRCA and the Metal Construction Association,
Membranes—Field and Surfacing                       this program introduces your roofing crews to the fundamentals of
provides instructions for loose-                    installing metal roof systems; metal properties, finishes and coat-
laid ballasted, mechanically                        ings; application techniques; and safety issues related to metal roof
attached and fully adhered instal-                  systems.
lations, as well as application of
                                                    Item #DC1293
liquid-applied surfacing.
Application of Single-ply Roof                           English student manual: Item #1294
Membranes—Flashings covers
                                                         Spanish student manual: Item #1296
flashing materials and specifica-
tions, as well as application meth-
ods for vertical and horizontal
flashings.

Item #DC1287

    Student manual for Introduction to Single-ply
    Roof Membranes
    Item #1288

    Student manual for Application of Single-ply
    Roof Membranes—Field and Surfacing
    Item #12101

    Student manual for Application of Single-ply
    Roof Membranes—Flashings
    Item #12151




22                                                                                      (866) ASK-NRCA
Introduction to Safety
This program covers personal protective equipment, fall protection,
and material handling and equipment safety plus common safety
concerns such as fire precautions and burns from hot bitumen. As a
bonus, the DVD includes the Administrators and Trainers Program,
which offers an overview of how NRCA’s Roof Application Training
Program modules are structured.

Item #DC1206

    English student manual: Item #1207

    Spanish student manual: Item #1211




Roof Calculations and Measurements
and Roof Insulations (English only)
Roof Calculations and Measurements explains how measure-
ments apply to roofing work, including side laps and end laps,
ply overlaps, mechanical attachment, and roof surfacing and
coatings. Roof Insulations covers rigid and tapered insulation;
insulation materials such as perlite, wood fiberboard, polyiso-
cyanurate, fiberglass, cellular glass, expanded and extruded
polystyrene, mineral fiber and composite board; and installation
techniques.

Item #DC1214

     English student manual for Roof
     Calculations and Measurements                Item #1215

     Spanish student manual for Roof
     Calculations and Measurements                Item #1220

     Roof Slope Finder for Roof
     Calculations and Measurements                Item #1218

     Student manual for Roof Insulations          Item #1236




shop.nrca.net                                                         23
  BUSINESS
  MANAGEMENT

When it comes time to recruit and retain employees, evaluate management issues within your company, interpret the latest
roofing industry survey or understand the legal issues affecting your company, NRCA's management materials are valuable
resources to have on hand.


                                            MARKET RESEARCH

 A 2006-07 NRCA Annual Market                                         Coming in spring 2008:
   Survey                                                             2006 NRCA Management
 NRCA’s latest market survey provides data so you can compare         Performance and Financial Survey
 industry market statistics, trends and information obtained from     Compare your company with others in the industry quickly and
 roofing contractors throughout the U.S. The survey includes infor-   easily with the results of NRCA’s biennial member survey, which
 mation about commercial and residential roofing activity, roofing    provides a comprehensive set of benchmarks with regard to roof-
 material usage, regional breakdowns, installation by material type   ing contractors’ financial performances and can be a beneficial tool
 and industry sales volumes.                                          for your business. The survey results are divided into five sales
 Item #3431                                                           volume categories, as well as nine geographical regions. The exec-
 Members: $40 I Retail: $80                                           utive summary provides an overview of the survey results with
                                                                      emphasis on financial and employee productivity ratios such as
 Coming in late 2008:                                                 profit margins, return on assets, materials/labor ratio, sales per
                                                                      employee, and many more. The historical section presents com-
 2007-08 NRCA Annual Market                                           parative results from previous NRCA surveys.
 Survey
                                                                      Item #3432
 In late 2008, NRCA will release the newest collection of survey      Members: $85 I Retail: $170
 information on industry market statistics, trends and other infor-
 mation obtained from roofing contractors throughout the U.S. This    The Roofing Industry in
 new version will update and replace the existing 2006-07 NRCA
                                                                      2025
 Annual Market Survey.
                                                                      This study, commissioned by The Roofing
 B The 2006 NRCA Salary and                                           Industry Alliance for Progress, explores the
   Benefits Survey                                                    future of the roofing industry, including the
                                                                      threats and opportunities that will challenge
 The latest NRCA salary and benefits survey provides you with         every aspect of the industry and your business
 information about annual salaries and bonuses of various employ-     during the next 17 years. The report includes
 ees of roofing contracting companies, what benefits roofing com-     interviews with construction industry experts
 panies are providing and whom they are covering. The survey also     and outcomes from extensive trends research. It
 addresses additional benefits, such as educational assistance,       covers topics such as the potential labor pool,
 employee assistance and vehicle use. The survey data were com-       materials, energy efficiency, industry structure and globalization.
 piled from responses to a questionnaire completed by NRCA con-       The report also is intended to spark discussion and debate within
 tractor members throughout the U.S.                                  the roofing industry and contains many references for more in-
 Item #3430                                                           depth exploration.
 Members: $40 I Retail: $80                                           Item #9106
                                                                      Members: $40 I Retail: $80




24                                                                                                          (866) ASK-NRCA
                A




    B




shop.nrca.net       25
Case Studies of the Roofing Customer:                                  Building Blocks for a Better Business:
How to Improve Customer Relations                                      Fundamentals for Roofing Contractors
and Negotiations                                                       Interested in learning how to operate your business more success-
This research report provides you                                      fully and professionally? This publication explores the major issues
with information to better understand                                  involved in operating a roofing contracting business, including
your customers’ needs. The report                                      business structure, contracts, risk management, insurance and
includes information about purchasing                                  bonds, marketing, financial management, employee relations and
behaviors and preferences of roofing                                   government regulations.
customers when they select roofing                                     Item #3403
contractors.                                                           Members: $30 I Retail: $60
Item #3406
Members: $20 I Retail: $40                                             Crisis Management: The Time Is Now!
                                                                       This program gives you the necessary tools to implement an effec-
                 JOB COSTING
                                                                       tive crisis-management program for your company—before a cri-
                                                                       sis occurs. The program will help you identify potential crises,
Roofing Construction & Estimating                                      establish a crisis-response team, assign a company spokesperson
If you estimate, install or perform repairs for steep- or low-slope    and train employees in crisis preparedness.
roofing, this book will show you the methods, materials and estimat-
                                                                       Item #3311
                                                                       Members: $95 I Retail: $190
ing formulas that will help you get the job, keep your labor and
materials costs on target, and produce a healthy profit.

Item #3746                                                             Roofing Contractors Equipment Cost
Members: $40 I Retail: $80                                             Schedule
                                                                       Published in 2003, NRCA’s Roofing Contractors Equipment Cost
Markup and Profit: A Contractors
                                                                       Schedule is a helpful reference to use when determining equip-
Guide                                                                  ment costs for your jobs. This handy document provides descrip-
Are you concerned about losing jobs by charging too much or harm-      tions of equipment and breaks out monthly, weekly, daily and
ing your business by charging too little? If so, this book will give   hourly expense rates. NRCA’s cost schedule includes more than 90
you the background and calculations necessary to determine the         illustrations and covers 45 types of equipment—from air compres-
markup that is right for your business.                                sors and cut-off saws and felt slitters to storage trailers, torches
                                                                       and wheelbarrows.
Item #3435
Members: $30 I Retail: $60                                             Item #3422
                                                                       Members: $40 I Retail: $80
Insurance Guide for the Professional
                                                                       Coming in fall 2008
Roofing Contractor, Second Edition
                                                                       Roofing Contractors Equipment Cost
Insurance costs can dramatically affect your company’s bottom line.
This guide, updated in 2005, will help you evaluate your insurance     Schedule
needs, establish programs and monitor their effectiveness. More        NRCA will release its latest edition of this helpful resource.
important, it will enhance your knowledge of types of insurance cov-
erages and serve as a valuable reference tool so you can be fully
prepared when communicating with your insurance agent or broker.

Item #3152
Members: $125 I Retail: $250




26                                                                                                           (866) ASK-NRCA
                    LEGAL ISSUES                                                            WORK FORCE ISSUES

The Roofing Contractors Guide to Legal                                               Best Employment Practices for the
Claims, Lawsuits and Arbitration                                                     Roofing Industry
Proceedings                                                                          This report prepared by The Roofing
This guide is intended to familiarize you with the legal handling of                 Industry Alliance for Progress identifies
construction disputes and how those disputes are resolved through                    innovative employment practices used by
lawsuits or arbitration proceedings. Despite best intentions to avoid                roofing contracting companies through-
legal action, claims and disputes happen. This guide details what                    out the U.S. The report gives you ideas
happens procedurally in a lawsuit, from the filing of a complaint                    and models that can be used to recruit,
through the appeals process. It also discusses two alternative dis-                  develop and retain field employees. Best
pute resolution procedures—arbitration and mediation—which are                       Employment Practices for the Roofing
effective ways to resolve disputes without resorting to litigation.                  Industry will help you review, analyze and
                                                                                     improve employment outcomes to address immediate field staffing
After reading this legal guide, you will have a better understanding                 needs and alleviate worker shortages.
of how legal claims are resolved when a lawsuit or a demand for
arbitration is filed against them.                                                   Item #3415
                                                                                     Members: $40 I Retail: $80
Item# 9201
Members: $75 I Retail: $150
                                                                                     Employee Satisfaction in the Roofing
Employment Law: A Legal Guide                                                        Industry: Quantitative
for Roofing Contractors                                                              Results
                                                                                     This report presents the results of two surveys
This comprehensive guide offers an
                                                                                     conducted by The Gallup Organization for the
overview of the most pertinent federal
                                                                                     National Roofing Foundation. Learn what roof-
laws applicable to your business, as well
                                                                                     ing workers think about their jobs and what
as advice about managing your business
                                                                                     they say their employers should be doing to
and your employment relationships as the
                                                                                     find and retain quality employees.
law requires. Organized according to the
major stages of the employment relation-                                             Item #9105
ship, the guide addresses the hiring process,                                        Members: $30 I Retail: $60
immigration issues, performance evaluations,
disciplinary actions and employment terminations, union issues and                   Recruiting and Retaining Roofing
personnel records. You also receive an addendum that can be used                     Workers
as a quick reference to the federal laws affecting the employment
relationship.                                                                        This guide addresses the major work force challenges that have
                                                                                     been facing the roofing industry, such as finding, training and retain-
Item #3424
Members: $150 I Retail: $295
                                                                                     ing qualified roofing workers, and offers solutions to work force
                                                                                     problems.

OSHA Citation Defense Manual*                                                        Item #3412
                                                                                     Members: $20 I Retail: $40
Familiarize yourself with OSHA procedures, practices and terms with
this comprehensive resource. You’ll be better prepared to handle
OSHA inspections and respond to citations and better equipped to
defend yourself against alleged violations and improper citations.
2007 additions to the manual include new court case decisions;
an updated fall-protection section; and a white paper and interpreta-
tive letters from OSHA regarding fall-protection requirements for
skylights.

Item #C3161
Members: $395 I Retail: $525

*NOTE: Those who purchase the OSHA Citation Defense Manual automatically receive a
one-year membership in the National Roofing Legal Resource Center (NRLRC). For
more information about NRLRC, visit www.nrlrc.net or call Anne Schroeder, director
of NRLRC, at (847) 299-9092.



shop.nrca.net                                                                                                                                        27
  MARKETING


Perhaps you’ve always intended to develop a comprehensive marketing program for your company but never got around to it.
Or maybe you have a promotional program in place, but the results have been less than satisfactory. NRCA has developed pro-
motional materials designed to help you market your company and its services. These materials show prospective customers
that you are a professional dedicated to providing high-quality work at a fair price.


 A Marketing Strategies for Roofing                                                  C
   Contractors
 NRCA’s marketing manual will take you through a step-by-step
 process to develop a comprehensive marketing plan for your com-
 pany. Based on research conducted via surveys with commercial
 and residential contractors, the manual explores deficiencies in
 roofing contractors’ marketing efforts and shows you how to
 improve on them. The manual includes lists of marketing
 resources and a glossary of marketing terms.

 Item #3533
 Members: $75 I Retail: $150

 Profitable Sales: A Contractors Guide
 If you do residential work, this book will offer practical advice
 about how to be an effective salesperson. Topics include
 taking a lead over the telephone; sales calls; training and
 motivating sales staff; addressing customers’ concerns; and
 knowing the four basic questions you must have answered to
 make a sale. The book also offers suggestions about how to
 eliminate “time wasters” to focus on profitable jobs and how to                A
 become the "contractor of choice" by educating your clients on the
 value of hiring a professional contractor.

 Item #3436
 Members: $30 I Retail: $60




28                                                                                             (866) ASK-NRCA
                CUSTOMER HANDOUTS

    B       B      F.Y.I.
            Developed to help you differentiate yourself from your competitors
            by providing prospective clients with unbiased roofing information,
            this brochure highlights roofing material options and costs, how to
            choose a contractor and how to maintain a roof system. It also is
            useful in educating residential customers about basic terminology
            of roofing professionals and rules of thumb for buying steep-slope
            roof systems.

            Item #3511
            Members: $50 per 100 copies I Retail: $100 per 100 copies

            C Insist On a Professional Roofing
              Contractor
            Designed for you to use with your prospective commercial cus-
            tomers, this pamphlet explains why they should insist on a profes-
            sional roofing contractor. The pamphlet outlines the steps that cus-
D           tomers should take to ensure they are working with reputable and
            professional roofing contractors on every job.

            Item #3505
            Members: $50 per 100 copies I Retail: $100 per 100 copies

            D What Your Roofing Guarantee
              Means to You
            This booklet was developed as a customer handout to explain roof-
            ing guarantees. Use it to inform your customers about the steps
            they should take to prevent damage to their roof systems and
            when to notify contractors if problems develop. There is space
            to print your company logo on the booklet.

            Item #3510
            Members: $20 per 100 copies I Retail: $40 per 100 copies

            E Your Roofing Dollars
            This leaflet is a great tool to show your customers you want to
            help them make the right roofing decisions. It briefly explains how
            customers can get the most for their roofing dollars—by hiring a
            professional contractor to get the job done right.

            Item #3509
            Members: $20 per 100 copies I Retail: $40 per 100 copies




                            See page 8 for more
        E
                         valuable guides for your

                                    customers!




                                                                           29
NRCA Commercial Roofing Contractor                                             MARKETING FORMS
Qualification Statement
                                                                      Customer Evaluation Survey Forms
Presented in the format of AIA Document A-305, the NRCA
Commercial Roofing Contractor Qualification Statement is              Take pride in performing quality work by using NRCA’s professional
designed to help building owners select professional roofing con-     survey forms to ask for customer feedback to ensure you continue
tractors. The objective is for owners to use this document to com-    to provide excellent customer service. Each tablet contains 25
pare prospective companies based on similar information and then      forms.
choose professionals.
                                                                      Item #3528
Item #3506                                                            Members: $10 I Retail: $20
Members: $10 per 25 copies I Retail: $20 per 25 copies
                                                                      Steep-slope Roofing Measuring Forms
NRCA Residential Roofing Contractor                                   Is the roof leaking? Is there rotted wood? How many vents and
Qualification Statement                                               what types of wall flashings are there? These answers and more
The NRCA Residential Roofing Contractor Qualification Statement is    can be recorded on our simple measuring form—a must for any
designed to encourage homeowners to select professional roofing       steep-slope reroofing job. The form also has an area for sketching
contractors. The objective is for homeowners to use this document     out your roof plan. Each tablet contains 25 forms.
to compare prospective companies based on similar information         Item #3529
and then choose professionals.                                        Members: $10 I Retail: $20
Item #3526
Members: $10 per 25 copies I Retail: $20 per 25 copies                Steep-slope Material and Work Order
                                                                      Forms
    CONSUMER ADVISORY
                                                                      Play it safe! Check your materials before you start the job with our
        BULLETINS
                                                                      material and work order form. This two-page form has places to
These bulletins enable you to provide valuable information to         record roof color and type; quantity of material needed, ordered and
building owners and homeowners.                                       used; warehouse inventory; and price. Get organized and be ready
                                                                      for every job. Each tablet contains 25 forms.
Issue 1—Roofing Warranties describes the importance of select-
ing a roof system based on a product’s qualities and suitability      Item #3530
and not solely on the length of the roof system warranty.             Members: $10 I Retail: $20
Item #3502
Members: $20 per 100 copies I Retail: $40 per 100 copies              Repair Work Order Forms
Issue 2—Selecting a Professional Roofing Contractor outlines the      Our work order forms are designed to help you organize your next
procedures building owners should follow to prequalify prospec-       low- or steep-slope roofing repair job. These forms enable you to
tive roofing contractors to ensure building owners are selecting      track the variables of any job, including the type of job; your
professionals.                                                        employees’ time and rates; the types of materials needed; and
                                                                      labor and material costs. Each tablet contains 25 forms.
Item #3503
Members: $20 per 100 copies I Retail: $40 per 100 copies              Item #3531
                                                                      Members: $10 I Retail: $20
Issue 3—Maintenance: The Key to Long-term Roof Performance
explains the importance of regular inspections and maintenance to
                                                                      Post-job Inspection Form
a roof system’s long-term performance. It reinforces the qualifica-
tions of a professional roofing contractor and outlines the advan-    Was the correct nail size used? Were the bricks sealed around the
tages of having a formal maintenance program.                         chimney? Was the roof swept during cleanup? Evaluate the complet-
                                                                      ed job and your company’s workmanship using NRCA’s one-page
Item #3504
Members: $20 per 100 copies I Retail: $40 per 100 copies
                                                                      post-job inspection form. Each tablet contains 40 forms.

                                                                      Item #3532
                                                                      Members: $10 I Retail: $20




30                                                                                                        (866) ASK-NRCA
FOR MEMBERS ONLY                                                        NRCA Signature Collection
                                                                        NRCA’s clothing collection features Cutter & Buck members-only
NRCA Member Foil Labels                                                 golf shirts and windshirts with an embroidered NRCA logo.
These pressure-sensitive, embossed foil labels
with NRCA’s logo will make your bids, marketing                         Men’s CB DryTec Birdseye Polo
promotions and correspondence stand out by
                                                                        Classic styling is enhanced with rich, silky
acknowledging your NRCA membership. For a
                                                                        texture and a quick-dry finish. Detailing
minimal cost, you can show your clients and
                                                                        includes a double-welt ribbed collar, a
prospects you support professionalism in roof-
                                                                        three-button placket, open half sleeves
ing. This product is available exclusively for NRCA members.
                                                                        and a straight bottom with side vents.
Item #3508                                                              The fabric is a blend of 60 percent Pima
500-label roll: $50                                                     cotton and 40 percent micro-polyester. Black.

                                                                        Sizes: M-XXL         $45
NRCA Bumper Stickers
                                                                        Item #MMPOL          Size: M
Show your customers and community you support NRCA and pro-
fessionalism in roofing by displaying these 3- by 9-inch bumper         Item #LMPOL          Size: L
stickers on your company vehicles.                                      Item #XLPOL          Size: XL
This product is available exclusively
for NRCA members and is sold in                                         Item #XXPOL          Size: XXL
packets of five.

Item #3524
                                                                        Women’s CB DryTec Birdseye Polo
Set of five bumper stickers: $5                                         Attractive styling is enhanced with soft
                                                                        texture, a quick-dry finish and a flattering
NRCA Window Decals                                                      fit. Detailing includes a feminine open-
                                                                        neckline jersey collar, back half-moon
Show your customers and community you support NRCA and pro-             and open short sleeves. The fabric is a
fessionalism in roofing by displaying these 3-inch static vinyl widow   blend of 60 percent Pima cotton and 40
decals at your place of business and on your company vehicles. This     percent micro-polyester. Black.
product is available exclusively for NRCA members and is sold in
packets of five.                                                        Sizes: S-XL           $45

Item #3525                                                              Item #SWPOL          Size: S
Set of five window decals: $5                                           Item #MWPOL          Size: M
                                                                        Item #LWPOL          Size: L

                                                                        Item #XLWPOL         Size: XL

                                                                        CB Crew Windshirt
                                                                        Versatility and comfort come together in
                                                                        this crew windshirt made of sturdy,
Exclusive to NRCA members!                                              micro-dobby textured polyester with
                                                                        two-way stretch comfort that resists
                                                                        rain and wind. Detailing includes a
                                                                        ribbed collar, cuffs and hem, as well as
                                                                        two side-seam pockets. The collar and
                                                                        cuffs feature contrast tipping, and the fabric
                                                                        is a blend of 95 percent polyester and 5
                                                                        percent Spandex. Black.

                                                                        Sizes: M-XXL         $65

                                                                        Item #WINDM          Size: M

                                                                        Item #WINDL          Size: L

                                                                        Item #WINDXL         Size: XL

                                                                        Item #WINDXX         Size: XXL
shop.nrca.net                                                                                                                      31
  SPANISH PRODUCTS
  AND PROGRAMS

You may have an excellent worker-training program in place, but workers who primarily speak Spanish may not fully under-
stand the material. This results in inefficiencies and puts those workers at risk of being injured on the job—and you at risk for
liability. NRCA’s Spanish programs help you effectively implement your training programs for Spanish-speaking employees.


                                             SAFETY PRODUCTS
 The following NRCA safety products are available in Spanish. Full descriptions of these products can be found on pages 14-16


 A     NRCA Toolbox Talks I                       Item # C3205         D      Spanish in a Pinch                  Item # 3408
       Members: $75 I Retail: $150                                            Members: $75 I Retail: $150

                                                                               NRCA Toolbox Talks II              Item # 3208
 B     NRCA Pocket Guide to Safety                Item # 3202                  Members: $75 I Retail: $150
       Members: $8 I Retail: $16
                                                                               NRCA Toolbox Talks I and II Set    Item # P2105
                                                                               Members: $95 I Retail: $190
 C     Safety in Sight Posters                    Item # 3210
       Members: $75 I Retail: $150



                                                                                                                                 D



         A



                                                      C




            B



32
                                            SAFETY PROGRAMS
 The following video safety programs on DVD contain English and Spanish translations. Full descriptions of these programs can be found
 on pages 17-19

 Safety DVD Programs:
 Members: $95 each I Retail: $190 each


 Fall Protection: It’s About TIME!                                    Steep-slope Roofing Safety:
 Item #DC3107                                                         Don’t Let it Slide!
                                                                      Item #DC3103




                                                                      Fire Safety, Hot Times: Torch Safety Essentials and
                                                                      Kettle and Tanker Inspection and Maintenance DVD Set
                                                                           Item #DC3119

                                                                      Electrical Safety, Nighttime Safety and Sheet Metal
                                                                      Safety DVD Set
                                                                           Item #DC3141

                                                                      Scaffold Safety and Cranes, Conveyors and Hoists DVD Set
                                                                           Item #DC3102

                                                                      Asphalt Fumes Exposure DVD Set
                                                                          Item #DC3121

                                                                      Asphalt Fumes and Other Proposition 65 Exposures:
                                                                      Keep It Down! DVD Set
 Safety Awareness, Job-site Safety and Water                              Item #DC3149
 Damage DVD Set
                                                                      Asbestos Roofing Safety DVD Set
      Item #DC3105
                                                                          Item #DC0603
 Hazard Communication, Personal Protective
 Equipment and Preventing Back Injury DVD Set
     Item #DC3112



                                               WORKER TRAINING
The following NRCA Roof Application Training programs are available in Spanish. Descriptions can be found on pages 20-23.

Worker Training DVDs:                                                  Overview of Low-slope Roofing
Members: $150 each I Retail: $225 each                                 Item #DC1201

Introduction to Safety                                                 Tear-off, Job Setup and Equipment for Low-slope Roof Systems
Item #DC1206                                                           Item #DC1223

Roof Calculations and Measurements                                     Overview of Steep-slope Roofing
Item #DC1214                                                           Item #DC1227

Mastering the Craft: The Essentials of Metal Roof Systems
Item #DC1293


shop.nrca.net                                                                                                                      33
  NRCA CUSTOMER SERVICE

NRCA’s Customer Service Department is your personal link to all NRCA roofing resources. Please contact us at (866) ASK-NRCA
(275-6722) or info@nrca.net to ask us about our products and educational programs, place an order, register for a class or
share comments. We appreciate and value your feedback.

 How to Place an Order
 Online:      shop.nrca.net

 Telephone: Toll-free (866) ASK-NRCA (275-6722) or
                      (847) 299-9070, ext. 7701

 Fax:         (847) 299-1183

 Mail:        NRCA Customer Service Department
              P.O. Box 809261
              Chicago, IL 60680-9261

 How to Register for an NRCA
 University Program
 Online:      www.nrca.net/nrcauniversity

 Telephone: Toll-free (866) ASK-NRCA (275-6722) or
                      (847) 299-9070, ext. 7701

 Fax:         (847) 299-1183

 Mail:        NRCA Customer Service Department
              10255 W. Higgins Road
              Suite 600
              Rosemont, IL 60018

 Hours of Operation
 NRCA’s Customer Service Department is available Monday
 through Friday from 8 a.m. to 4:30 p.m. Central time.

 NRCA 30-day, Risk-free Guarantee
 If you are not satisfied with your purchase, you may return it within
 30 days of receipt for an exchange, credit or refund, excluding ship-
 ping and handling fees. Please refer to NRCA’s Return Policy on
 page 35.

 Payment Options
 NRCA accepts American Express, Visa, MasterCard and Discover/
 NOVUS credit cards. Checks and money orders should be made
 payable to NRCA, and payment must be in U.S. funds or their equiv-
 alent. Please do not send cash as payment for your order. NRCA
 members may be invoiced on request.

 Prices and Sales Tax
 Prices in this catalog are guaranteed through Dec. 31, 2008. Quantity
 discounts are available. A 9 percent sales tax charge will be added to
 orders shipped within Illinois.


34                                                                                             (866) ASK-NRCA
Shipping and Handling                                                 Return Policy
Domestic: All orders are shipped UPS Ground within two to three       Upon receipt of your order, please review it carefully. If you are
business days. Please allow five to seven business days for deliv-    dissatisfied, return your purchase within 30 days via an insured and
ery of your order in the continental U.S, and seven to 10 busi-       prepaid method. Include your packing slip (or invoice number) and
ness days for delivery of your order to Alaska, Hawaii and Puerto     reason for return. Shipping and handling fees are not refundable for
Rico. UPS does not deliver to APO/FPO addresses or P.O. Boxes.        returns. Products should be returned in their original packaging.
                                                                      Unfortunately, NRCA cannot accept any DVDs or CD-ROMs once
Note: When you order 10 or more copies of The NRCA Roofing
                                                                      their packaging has been opened unless the products are found to
and Waterproofing Manual, Fifth Edition, you will be assessed $5
                                                                      be defective.
in shipping fees for each manual ordered. Next-day and second-
day charges will be an additional $250 and $150 respectively.         Send all returns to: NRCA Customer Service Department Returns
Fees also apply to online orders.                                                          10255 W. Higgins Road
                                                                                           Suite 600
Express Delivery: Express delivery services are available to most
                                                                                           Rosemont, IL 60018
areas of the U.S. UPS next-day air (additional $30) and second-
day air (additional $20) orders will be processed the same day        Quantity Discounts
if received before 2 p.m. Central time. Otherwise, orders will be
                                                                      Please contact NRCA’s Customer Service Department for informa-
processed and shipped the following business day. Saturday
                                                                      tion about quantity discounts for multiple products and volume
delivery is available for orders received before 2 p.m. Central
                                                                      discounts for a specific product.
time on Friday for an additional $40.

International: Orders shipped internationally will be assessed an     Mail Services
additional 20 percent of the order subtotal. Overnight shipments      If you are receiving duplicate catalogs, want to be removed from our
are not available internationally.                                    mailing list or would like to send a catalog to a friend or business
Customs: If your order is being sent outside the U.S., it is likely   associate, please contact NRCA’s customer service department at
your purchase will be subject to customs fees and import duties       (866) ASK-NRCA (275-6722) or (847) 299-9070, ext. 7701.
of the country to which it is shipped. NRCA will declare your
order at full value and is not responsible for customs and duties
for international shipments. NRCA has no control over these
charges, and we cannot predict what they will be. For additional
information, please contact your local customs office. When you
order from NRCA, you are considered the importer of record, and
you must comply with all laws and regulations of the country in
which you are receiving the shipment.




shop.nrca.net                                                                                                                         35
                                     Order by Telephone                                                                                                       Shipping and handling charges:
                              (866) ASK-NRCA (275-6722)                                                                                                       All orders will be shipped UPS Ground unless
                   Speak with an NRCA Customer Service Department member
                                                                                                                                                              otherwise specified.
                        Monday through Friday, 8 a.m. - 4:30 p.m. CST.




36
                                                                                                                                                              Order totals:               Add
                                          Order by Fax                                                                                                        $1-$25                      $5
                                         (847) 299-1183                                                                                                       $26-$100                    $10
                                           Order Online                                                                                                       $101-$200                   $15
                                                                                     Mail to:     NRCA Customer Service Department                            $201-$300                   $25
                                         shop.nrca.net                                            P.O. Box 809261                                             $301-$500                   $35
                                                 E-mail                                           Chicago, IL 60680-9261                                      $501-$1,000                 $45
                                         info@nrca.net                                            (847) 299-9070                                              more than $1,000            $55
                                                                                                                                                              CD-ROMs: $10 per CD-ROM
                                                                                                                                                              (when ordering only CD-ROMs)
                                                                                                                                                              Express Delivery
                 Name_____________________________________________________________________________________________________________                            Next-day UPS             Additional $30
                                                                                                                                                              Second-day UPS           Additional $20
                 Company Name _________________________________________________________                    Member ID # ______________________________         Saturday delivery        Additional $40
                                                                                                                                                              International: Orders will be assessed an
                 Street Address _____________________________________________________________________________________________________                         additional 20 percent of the subtotal.
                 (UPS will not deliver to a P.O. Box.)                                                                                                        Please note: When ordering 10 or more copies
                                                                                                                                                              of The NRCA Roofing and Waterproofing
                 City _______________________________________ State __________ ZIP _______________________ Country ____________________                       Manual, Fifth Edition, you will be assessed $5
                                                                                                                                                              in shipping fees for each manual ordered.
                 Telephone__________________________________________________ Fax ___________________________________________________                          Next-day and second-day charges will be an
                                                                                                                                                              additional $250 and $150 respectively. Fees
                 E-mail Address______________________________________________ Purchase Order #________________________________________                        apply online, also.


                   ITEM NUMBER              TITLE                                                                                                            QUANTITY        UNIT PRICE         TOTAL




                                                                                                                                                                                  Subtotal
                    Method of Payment: (Please do not send cash.)
                    I I’ve enclosed a check or money order, made payable to NRCA, in the amount of $________                                                      Discount (if applicable)
                    I AMEX I VISA I MASTERCARD I DISCOVER/NOVUS                                                         Office Use Only     Add 9 percent sales tax for Illinois deliveries
                                                                                                                     Individual #
                                                                                                                     Order #
                    Credit Card Number                      Expiration Date (month/year)                             Batch #
                                                                                                                                                      Shipping and handling (See chart.)
                                                                                                                     Seq#
                                                                                                                                                          Express delivery (if applicable)
                    Authorized Signature                    Cardholder’s Name                   Today’s Date
                                                                                                                                          International orders add 20 percent of subtotal




(866) ASK-NRCA
                    Billing Address                         City/State/ZIP                                           CO8                                           TOTAL AMOUNT DUE
    Announcing
NRCA’s new e -learning program: Roofing 101




     Launching in spring 2008, Roofing 101 is NRCA University’s

              first interactive e-learning program covering a wide range

                  of roofing basics. Designed for people new to the roofing

                     industry, building owners and facility managers,

                                 Roofing 101 will be the easiest and most

                                     cost-effective way to learn about the roofing

                                      industry, terminology and roof assembly

                                       components. Five self-paced learning modules

                                        that require about one hour each to complete enable

                                         students to learn at their own pace and leisure.




www.nrca.net/nrcauniversity
New Metal Panel and
SPF Roof Systems
Manual—2008 is Now                                                                                Also
Available                                                                                         INSIDE!


NRCA’s latest roofing manual, The NRCA Roofing Manual: Metal
Panel and SPF Roof Systems—2008, provides comprehensive
information about the design, materials and installation techniques
applicable to metal panel and spray polyurethane foam (SPF) roof
systems used in low- and steep-slope applications.
A welcome addition to
your technical library!
                      Metal Panel and SPF-based Roof Systems
                      The NRCA Roofing Manual:




Members: $125 I Retail: $195

Contact NRCA’s customer                                                                   NRCA University
service department at                                                                             course catalog
                                                               The NRCA Roofing Manual:
(866) ASK-NRCA                                                 Metal Panel and SPF
                                                               Roof Systems
or shop.nrca.net.

See page 2 for more details.                                     2008


                    2008




               10255 W. Higgins Road
               Suite 600
               Rosemont, IL 60018-5607
               (847) 299-9070
               Fax: (847) 299-1183
               www.nrca.net
               E-mail: nrca@nrca.net

				
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