COVER Coves of Brighton Bay, St. Petersburg, Fla. Greystar, Tampa, Fla. Leadership Industry Education Legislation Communication Leadership Letter 2 About NAA 4 NAA Education Institute 6 NAA Government Affairs 12 PR and Media Outreach 18 Board of Directors 3 Economist’s Perspective 5 ACE Awards 7 Issue Almanacs 14 UNITS Magazine 19 Letter from the NAAEI President 8 Joint Legislative Program 15 Community of the Year 20 NAAEI Board of Directors 9 Capitol Conference 16 Financial Statement 21 Education Conference 10 NAAPAC 17 NAA Lease Program 21 NAA Network 22 NAA Staff 24 2007 “industry are on the horizon and NAA looks Great opportunities for the apartment forward to providing more benefits and services to its members and to industry professionals. ” A n already healthy apartment industry got saw record numbers of homeowners foreclosing healthier this year as the need for rental on their homes. The voice of NAA and its housing throughout the country increased members was widely reported. with homeownership hitting a four-year low and It was another record-setting Capitol key demographics such as retiring Baby Boomers Conference, with numerous member and and Generation Y’s young professionals entering affiliate contingents visiting Senators and our markets. Congressmen on Capitol Hill, advocating for the Much of the year was spent following a “Back- industry’s most important issues. NAA addressed to-Basics” approach by finding ways to enhance several of these key legislative and legal issues our current products and services while throughout the year by conducting timely introducing new ones that meet the industry’s seminars and dedicating resources on financial and operational needs. accessibility compliance, state and federal Heading the list of achievements is the 2007 immigration enforcement, HUD’s interpretation NAA Education Conference & Exposition. In Las for owners to pay for translation of housing Vegas, NAA was privileged to present a show that documents under Limited English Proficiency, attracted the greatest number of attendees, sex offender/Megan’s Law questions and exhibitors and sponsors in our history and catastrophic insurance coverage. offered the most education sessions. Great opportunities for the apartment industry NAA also has invested substantial time and are on the horizon and NAA looks forward to resources this year into enhancing providing more benefits and services to its NAA Chairman of the Board Dave Watkins (left) and communications with membership, affiliates and members and to industry professionals. NAA President Doug Culkin. the media. This due diligence enables us to go forward with delivering pertinent information in a timely and effective manner and to market and deliver our products and services more effectively. The benefits of making apartment living a David B. Watkins, CAPS lifestyle choice were more visible to consumers 2007 NAA Chairman of the Board through national media reports facilitated by NAA’s public relations firm Fleishman-Hillard. Informing the public and public officials about the value of renting and a balanced housing Douglas S. Culkin, CAE policy was more critical than ever as this year NAA President 2 Landmarks 2007 National Apartment Association NAA Board of Directors Dave Watkins Michael Tompkins Ron Shelton, CAPS Marc Rosenwasser Joe Sharp, CAPS NAA Chairman CPM, CCIM NAA Vice Chairman NAA Treasurer NAA Immediate Past of the Board NAA Chairman-Elect Amalgamated Management Meadow Wood Chairman of the Board Greystar Julian LeCraw & Co. Corp. Property Company Actus Lend Lease Tampa, FL Atlanta, GA Dallas, TX Tampa, FL Fort Hood, TX Jodi Bart, CPM Nena Gang Jeff Lowry, CAPS Linda Page, CPM, ARM Joe Sharp, CAPS Morrison, Ekre & Bart Mgmt. Services Bay Area Apartment Association McDougal Cos. Edwin Raskin Co. Actus Lend Lease Region 7 VP Member Services Leadership Lyceum Region 4 VP, Member Relations NAA Nominating Committee Membership Committee Jonathan Gershen, Esq. John McDermott, Esq. Diana Pittro, ARM Rick Snyder, CPM, R.A. Tom Beaton The Gershen Group LLC The Law Ofﬁce of RMK Management Synder Properties The Dolben Co. Board Member-at-Large John J. McDermott PLLC Region 3 VP Region 10 VP Region 2 VP Carrie Ann Gillis Parliamentarian Communications Advisory Board Susan Truesdale Mike Beirne New Colony Ltd. Mike McDougal, CPA, CAPS Tony Pusateri, CAPS, CPM Greystar Management Services The Kamson Corp. Region 8 VP McDougal Cos. Equity Residential Region 9 VP Region 2 VP Michael Goldfarb, CPM Region 6 VP, NAAPAC NAAEI Apartment Careers Becky Weaver, CPM Cheryl Buol, CPM Manco Abbott Inc. Sam Merrick, CPM, CDPM John Raper American Residential Group The Hayman Co. Region 10 VP Lincoln Military Housing Central Properties Region 5 VP Region 3 VP Rosemary Goss, Ph.D. Privatized Military Housing Independent Rental Owners Committee Scott Wilkerson Gary Cherry Virginia Tech John Mitchell Babcock & Brown Residential Cherry Investments NAAEI Curriculum Development Apt. Assn. of Tarrant County Kathy Ratchford, CAM, CAPS Region 4 VP Region 9 VP, Member Services Rick Graf, CPM NAAEI Program Administration United Dominion Realty Trust Region 9 VP Jerry Wilkinson, CCIM Doug Culkin, CAE Pinnacle Realty Management Co. Scott Monroe, CPM The Wilkinson Group Inc. National Apartment Assn. President Region 6 VP SARES-REGIS Group Marc Rosenwasser Legislative Committee, Tom Day, CAPS David Hirsch, CAM Board Member-at-Large Meadow Wood Property Co. 2008 Conference Committee Hepfner, Smith, Airhart & Day ECI Groups Melanie Morrison Budget and Finance Committee Brad Williams, CPM Specialty Housing Region 4 VP, National Issues Morrison, Ekre & Bart Marc Ross Lincoln Property Co. Andy Drier Mike Holmes Management Services Bob Ross Realty Region 6 VP Sawyer Realty Holdings LLC Easlan Management Region 7 VP Region 6 VP, Lease Advisory Committee Gary Wilson, CAM Region 1 VP Region 4 VP Mary Pacini, CPM Tom Scott, CPM A.R. Wilson Inc. Jenifer Ewoniuk Alexandra Jackiw, CAPS, CPM Chancellor Properties Cambridge Management Co. Region 5 VP Cowboy Properties Buckingham Management LLC Region 1 VP Region 10 VP, State & Local Issues Bill Wollinger Region 8 VP Region 3 VP WinnResidential Education Institute President 2007 Conference Committee National Apartment Association Landmarks 2007 3 Industry Apartment Industry Responds, Succeeds in Eventful 2007 them to foreclose on their investments. minded organizations and key decision- NAA Owner/Manager Member Proﬁle As was the case in prior times of crisis such makers. as Hurricane Katrina and the Southern As for onsite operations, whether it California firestorm, NAA members and the involved five units or 5,000 units, NAA apartment industry were poised to provide members saw a second consecutive year of comfortable, affordable places to live. NAA and improving Net Operating Income (NOI), the NAA Education Institute (NAAEI), through according to NAA’s Annual Survey of education, communication and legislation, Operating Income & Expenses in Rental fully addressed the questions and concerns of Communities. Major findings in this survey owners and management companies who of the professionally managed rental continued to meet Americans’ short- and apartment industry show a distinct long-term housing needs. improvement of the economics in the Owner Firm 22% Members also had their messages market rent segment of the rental Property Management Firm 44% delivered through the national media, and apartment market with NOI rising and a Independent Owner, Developer/Builder, public relations, print and television media lower economic losses rate. Rehabber/Renovator 31% Other 9% opportunities, created by NAA, further strengthened the value of rental housing as a About NAA NAA Owner/Manager Member Job Titles lifestyle choice. NAA, based in Arlington, Va., is the The past year also saw record numbers leading advocate for high-quality rental of Baby Boomers and Generation Y housing. residents enter the rental housing market. NAA is a federation representing nearly F acing a year of unprecedented economic Again, through NAA information and 200 state and local affiliated associations turmoil in the U.S. housing industry, the activity, apartment owners and with approximately 50,000 members National Apartment Association (NAA) management firms of all sizes learned best responsible for more than 5.8 million and its approximately 50,000 members were practices that helped them to operate more apartment homes nationwide. It is the positioned to help satisfy the nation’s critical effectively. largest broad-based organization dedicated housing need in 2007. NAA’s legislative advocacy was relentless solely to rental housing. NAA maintained a position at the at the state, local and federal levels. NAA provides a wealth of information forefront during the industry’s continued Governments targeted apartment owners for through advocacy, research, technology, Owner, President, Onsite Property push to Congress to adopt a more balanced fees, fines and obligations that potentially education and strategic partnerships. NAA Principal, Partner, Manager 33% CEO, CFO, COO 35% housing policy. hindered their ability to work effectively and publishes UNITS magazine and other Leasing Professional 6% Never has this position been more efficiently. NAA’s Government Affairs industry publications; holds an annual Vice President, Management Executive necessary than in 2007, when tens of department was able to assist members in Education Conference & Exposition; and 8% Maintenance thousands of homeowners nationwide saw achieving positive outcomes through promotes industry professionalism. The NAA Supervisor,Technician Property Supervisor, 2% their mortgage payments reach grassroots efforts and existing relationships Education Institute offers six nationally Regional Manager unmanageable levels, ultimately causing NAA has through partnerships with like- recognized designations. (Multi-Site) 11% Other 10% 4 Landmarks 2007 National Apartment Association Economist’s Perspective Improved NOI, Lower Vacancy Rates Contribute to Strong Rental Housing Market M ost economic and demographic Renter Households variables affecting the rental Rental Vacancy Rates Demand for rental housing is being housing market were positive strengthened by the moderation in this year. homeownership rates. The renter’s share of Major factors were high rent increases total households has risen from a record low and improved Net Operating Income (NOI) of 30.8 percent in Q4 2004 to 31.6 percent in and a decline in rental apartment vacancy Percentage Q2 2007. rates. Additionally, rental housing demand This change was a major factor in the benefited from a decline in the homeowner- increase of more than 800,000 rental ship rate. Employment growth moderated, households over the year period ending but approximately 1.6 million jobs were Q2 2007. being added in 2007. Renter’s shares of households should continue to improve as subprime loan Vacancy Rates problems pull many strapped, relatively A return to improved rental apartment 2002 2003 2004 2005 2006 2007 new homeowners into mortgage defaults. vacancy rates, according to the U.S. Apartments All Rentals Source: U.S. Department of Commerce Department of Commerce data series, Labor Markets occurred in Q2 2007. Nevertheless, the Q2 The health of the rental apartment rate at 10.1 percent was still in the double percentage point above the overall market is dependent on the strength of the digits. consumer price inflation. Net Operating Income Individually labor markets. Metered Market Rent Garden Properties Data for the second half of 2007 is Employment growth has slowed from a expected to show further improvement as Operating Income & Expenses 2.9 million annual rate in the second half the rental market benefits from the for-sale For the second consecutive year, major of last year to about 1.6 million in Q3 housing market collapse. findings in this survey of the professionally 2007. managed rental apartment industry show a Trends in Rents distinct improvement of economics in the New Construction Net effective rent increases continued to market rent segment of the rental Multifamily housing construction starts rise at healthy rates through the first three apartment market with NOI rising and a declined by 13.6 percent over the first nine quarters of 2007. The rent index of the U.S. lower economic losses rate. months of this year from a year ago. Department of Labor was up 3.9 percent over NOI increased to 53.9 percent of gross Most of the decline occurred in the year period ending in September. Still, potential rent from 52.2 percent a year condo/co-op units. They were down 27 some moderation is occurring from the 4.6 earlier. Adding to the improvement in percent in the first half of this year (latest percent annualized growth recorded in Q1 apartment economics was the small 0.7 data available) from the same period a 2007. percent rise in total operating expenses. The year ago. More positive was the fact that new economic state of subsidized properties in Year Rental unit starts were off 10 percent effective rents rose by more than one the survey also improved. during the period. National Apartment Association Landmarks 2007 5 Education NAA Education Institute Carries Through on Mission Statement Property Supervisor (CAPS), Certified YouTube.com and can be viewed through a Apartment Maintenance Technician link on www.naahq.org and on the U.S. (CAMT) and CAMT II (advanced version), Department of Labor’s Web site, Career Certified Apartment Manager (CAM), Voyages, www.careervoyages.gov. National Apartment Leasing Professional Printed brochures also were created to (NALP), Certified Apartment Supplier (CAS) complement each career-specific DVD to be and California Certified Apartment distributed at high school and community Manager went live this year. college career centers and career fairs. NAAEI also has partnered with Rio Salado College to make apartment New Apartment Career leasing, management and maintenance Web Site Launched distance- learning courses available NAAEI is launching its new career Web NAAEI’s new apartment industry career Web site, online for college credit. To date, the site, www.ApartmentCareerHQ.org. It www.ApartmentCareerHQ.org, targets apartment leasing and management targets high-school and college-aged job high-school and college-aged job seekers and courses are completed and available. A seekers and features weekly blogs and features weekly blogs. maintenance course will be delivered in covers everything from interviewing and 2008. Nearly 100 students enrolled in 2007. resume tips to Q&As with industry leaders, Additionally, apartment industry career descriptions and profiles on featured T he National Apartment Association employees who hold NAAEI designations employers. Education Institute (NAAEI) can receive college credit from Rio Salado. mission is to provide broad-based CAMT, CAPS Curriculum education, training and recruitment Apartment Careers Rewrites Underway programs that attract, nurture and retain DVD Available The curricula for the CAPS and CAMT high-quality professionals and develop NAAEI unveiled its inaugural DVD, courses are being updated, with completion tomorrow’s apartment industry leaders. “Careers in Apartment Management,” expected in the first half of 2008. NAAEI made impressive strides this during June’s NAAEI Board meeting. The 8- Industry experts participated in NAAEI year in providing members with new minute DVD can be used by the apartment focus groups for each, choosing to re-focus online capabilities, enhanced curricula industry to assist with recruiting high the curriculum to meet current industry and with its campaign to promote the school, career and technical school and needs, standards and delivery processes. apartment industry as a viable career college students to careers in the apartment Approximately 60 percent of the CAPS choice. industry. curriculum is being rewritten. It will NAAEI also produced three additional remain predominantly classroom-based, Online Exams Offered 4-minute career-specific DVDs on but portions blend classroom and online NAAEI unveiled its DVD on Careers in Apartment professionals now can take maintenance, leasing and property learning. Apartment Management, which can be used to their NAAEI designation exams online. The management. CAMT subject-matter experts met to assist in recruiting students to industry careers. online exams for the Certified Apartment These videos are also posted on delineate and weight the learning objectives The 8-minute video is available on YouTube.com. 6 Landmarks 2007 National Apartment Association and their related knowledge, tasks and skills. The curriculum rewrite will be based on respective industries is all about. Job careers in management, maintenance and leasing were showcased. 2007 ACE Awards feedback from this meeting and comments Dolben, Earhart Receive ACE Awards received through a survey of current CAMT National Job Corps designation holders. Partnership Formed From NAA Education Institute NAAEI and National Job Corps NAAEI Participates in Job Shadow Day NAA members, through NAAEI, developed a national “Memo of Understanding” that allows students over 18 years of age to participate in NAAEI Job D eane Dolben, CAPS, President of The Dolben Co. in Boston, and Carla Earhart, Ph.D., CFCS, Residential the formation of one of the country’s leading university-based RPM programs. It was formed in 1999 in conjunction participated in National Groundhog Job Corps pilot programs in Laurel, Md.; Property Management Director at Ball with the Indiana Apartment Association. Shadow Day. Baltimore; Lynchburg, Va.; and State University in Muncie, Ind., were In 2004, Earhart took a sabbatical to The annual program, next set for Feb. 1, Washington, D.C. Through the program, named recipients of the National work in the apartment industry with two 2008, allows employers to welcome high participants are transported to apartment Apartment Association Education Indiana-based companies. She has school students into their workplaces so the community worksites, serve a paid Institute (NAAEI) ACE Awards. served as Ball State’s RPM Program students can “shadow” workplace mentors internship and learn about career These annual awards recognize Director since the program’s inception to see and experience what working in their opportunities in the apartment industry. Advancement of Apartment Careers and and continues to work closely with local Education (ACE) and were presented at and national apartment management the 2007 NAA Education Conference & companies relative to curriculum Exposition in Las Vegas. development and internship programs. Dolben received his award in the Earhart currently is focused on Apartment Management Practitioner developing distance learning category in recognition of his role in opportunities for a RPM minor, the first leading NAAEI’s fund-raising efforts. of its kind in the country. Earhart has been instrumental in the development of the residential property management program at Ball State. Dolben served as 2004 NAA’s Chair- man of the Board, during which time he played a critical role in combining the ef- forts of the NAA education components, including the NAA Education Depart- ment, the Education Foundation and the NAA University concept into one entity. Deane Dolben, Carla Earhart, Students from Washington-area high schools visit Archstone-Smith’s Lincoln Towers in Arlington, Va., to At BSU, Earhart was instrumental in CAPS Ph.D., CFCS learn more about day-to-day operations at a high-rise apartment community. National Apartment Association Landmarks 2007 7 From the NAAEI President Putting Industry’s Education Investment to Work A partment high-quality professionals and develop community colleges and universities, The NAA owners and tomorrow’s apartment industry leaders. making them aware of the opportunities management Apartment career marketing projects for professional advancement by climbing Education companies have have been a major focus. NAAEI is creating the ladder in our industry. Pilot programs made important a comprehensive apartment careers Web are being implemented with DECA, the Institute made and generous site (www.apartmentcareershq.org) that is National Job Corps and Jobs for America’s impressive investments in the designed to appeal to high school and Graduates. NAA Education college students. NAAEI also produced four NAAEI designation programs now strides this Institute and slick DVDs that highlight careers in the utilize online enrollment and exams. year in through 2007 they apartment industry. These videos also Major rewrites of the CAMT and CAPS were not disappointed with the results and appear on YouTube and on the curricula are underway with new, cutting- providing projects underway. Department of Labor’s Web site edge programs being delivered in 2008. members with Under the leadership of its new careervoyages.gov. We thank the companies and Executive Vice President Maureen Lambe, Spreading the word about apartment individuals who have shown their online CAE, her expanded staff and a determined careers to career counselors and groups commitment to the future of our industry Board of Directors, we made great strides and agencies that help facilitate and have invested so generously in NAAEI. capabilities, in fulﬁlling our mission: providing broad- employment was another big step for us enhanced based education, training and recruitment this year. We created and built strong programs that attract, nurture and retain relationships with high schools, President, NAAEI Board of Directors curriculum and with its NAAEI will publish a report at the Advanced Instructor Training (AIT) in NAAEI Affiliate Education campaign to conclusion of this pilot program which 2007. Conference a Success promote will help apartment communities tap into These instructors are now better equipped The 2007 annual NAAEI Affiliate the Job Corps’ system for potential leasing to teach NAAEI designation courses at the Education Conference was hosted by the the apartment and maintenance workforce talent. affiliate level. Houston Apartment Association. This year, NAAEI, which offered five sessions held more than 60 affiliates and speakers industry as a Advanced Instructor throughout the country, will continue this attended the event focused on partnering viable career Training Well Attended program in 2008 that provides training to strategies. Attendees learned how a well- Nearly 100 instructors completed Institute faculty. defined learning value proposition can lead choice. 8 Landmarks 2007 National Apartment Association NAAEI Board of Directors President Nena Gang William W. Wollinger Executive Vice President President Bay Area Apartment Association WinnResidential Rosemary Goss, Ph.D Vice President Professor Alexandra Jackiw, CPM,CAPS Virginia Tech President James P. Hepfner, CAPS, CPM Buckingham Management LLC President Secretary/Treasurer Hepfner, Smith, Airhart & Day Inc. Michael Tompkins, CPM, CCIM Maitri Johnson, CAPS President Vice President Education Julian Le Craw & Company Riverstone Residential Sue Ansel Patrick McCloud Chief Operating Officer Executive Director Gables Residential Services Central Virginia Apartment Association Douglas M. Bibby Mike McDougal, CPA, CAPS President President National Multi Housing Council McDougal Properties Chris Gardner, a self-made millionaire, entrepreneur, Vice President of Marketing Brad Setser, center, is motivational speaker and philanthropist, shares recognized by NAAEI President Bill Wollinger, left, Mitchell Blatt John H. Mitchell his inspirational story of his Pursuit of Happyness and 2007 NAA Chairman of the Board Dave President Executive Director during a general session sponsored by NAAEI at the Watkins at the NAA 2007 Education Conference & Coinmach Corporation Apartment Association of Tarrant County Education Conference & Exposition in Las Vegas. Exposition. Douglas S. Culkin, CAE Cheryl F. Pucci President Vice President to repeat students and to full classes. industry and our future work force,” National Apartment Association United Dominion Realty Trust Wollinger said. “We thank the entire Yardi Yardi Begins NAAEI’s team for the confidence they have placed in Thomas C. Day, CAPS, CAPS Anthony V. Pusateri, CAPS, CPM Executive Vice President Senior Vice President, Property Services Second Fund-Raising Phase NAAEI in helping us to achieve the goals of Equity Residential Properties Hepfner, Smith, Airhart and Day Inc. Yardi contributed $300,000 to begin the Institute.” NAAEI’s second fund-raising phase. The Anant Yardi, President and CEO of Yardi Angella Dickson Gail Scott, CPM National Director of Education Regional Property Manager investment is the third largest received by said, “We applaud NAA for creating an Lincoln Military Housing Camden Property Trust NAAEI to date and the highest amount any educational institute that is focused on supplier partner has invested, setting the providing education to apartment industry Deane H. Dolben, CAPS Ron Shelton, CAPS President Vice President Institute on the path toward its second professionals. We are pleased to be able to Amalgamated Management Corp. The Dolben Company Inc. fund-raising goal of $8 million. NAAEI contribute to NAAEI. NAAEI will strengthen surpassed its initial goal of $5 million in our apartment industry and will help us to Maureen Lambe, CAE NAAEI Executive Vice President July 2006, raising $5.26 million. provide a higher level of service to our “Yardi has a strong commitment to the clients.” National Apartment Association Landmarks 2007 9 2007 NAA Education Conference & Exposition: Making a Difference “The career tracks enabled attendees to target their specific needs or mix and match by choosing issues that were most important to them,” said 2007 NAA Education Conference & Exposition Committee Chair Bill Wollinger, WinnResidential. “As always, Las Vegas proved to be an exciting and enjoyable venue for our members.” In one action-packed session, five industry CEOs served as roundtable Tracie Eagle, District Manager, Berkshire Properties, Hampton Roads,Va., stands with Platinum Sponsors panelists for a lively discussion about after receiving $30,000, having won the 2007 NAA technology, insurance, interest rates, online Education Conference & Exposition grand prize. leasing and onsite management. Attendees enjoyed entertaining and inspiring keynote speakers including Records Set at Trade Show football greats Peyton Manning and his The trade show floor, spanning 140,000 E veryone was a winner in Las Vegas at father Archie Manning, television news square feet, overflowed with attendees who NAA Chairman of the Board Dave Watkins greets the 2007 NAA Education Conference reporter Lesley Stahl and the NAAEI- found information on the latest products football greats Peyton and Archie Manning, who spoke to the 6,000 conference attendees during the & Exposition in June as NAA set sponsored session with Chris Gardner, and services from more than 350 exhibitors General Session. record highs in attendance, education whose rags-to-riches life story was in the apartment industry. sessions, sponsorship and exhibitors. portrayed recently in a Hollywood movie. The fun, exciting, fast-paced environment $30,000 cash. More than 6,000 attendees spent three There was plenty of football talk— was ideal for those walking the aisles. The grand prize was sponsored by NAA’s 18 days at the fabulous Mandalay Bay Resort something the NAA audience expected The conference finale delivered the Platinum Sponsors—Apartment Finder, and Casino in Las Vegas as part of the when listening to NFL superstar Peyton dramatic grand-prize random drawing, Apartment Guide Printernet, AT&T, AZUMA most comprehensive national education Manning and his father, former New during which one winner was able to choose Leasing, Coinmach, Comcast, For Rent event and trade show for the apartment Orleans Saints quarterback Archie either the title to a 2007 BMW 325i or Media Solutions, HD Supply, Intuit Real industry. Manning, during the Opening General The record number of more than 50 Session. education sessions spanning eight specific career tracks were loaded with insight, best practices and motivational tips that addressed leadership, human resources, specialty The pair delivered a touchdown to a wide-open, attendee-filled ballroom at Mandalay Bay with comments on effective management, teamwork, attitude and “ As always, Las Vegas proved to be an exciting and enjoyable housing, independent rental owners, value and asset preservation, marketing and leasing, technology and a “wild card.” knowledge, scoring many points as well with humor about rookie mistakes and growing up in a football family. venue for our members. —Conference Chair Bill Wollinger, WinnResidential ” 10 Landmarks 2007 National Apartment Association Maintenance Mania Estate Solutions, Lowe’s, Mac-Gray, Move, crisis, celebration or everyday life, that RealPage, Rent.com, Sears, Time Warner underscores the impact and value our NAA Hosts First Cable, Verizon and Yardi. industry provides to the communities where National Supplier’s Council Chair Terry we live and work. Maintenance Mania Championships Slattery, For Rent Media Solutions, Norfolk, More than $112.5 million has been N Va., who served as 2007 NAA Education contributed through the programs included AA hosted its first Maintenance performances in six skill-based events: Conference & Exposition Committee Co- in the Making a Difference publication. Mania National Championships at door lockset installation, faucet Chair, welcomed a record number of One program from each region, chosen by the 2007 NAA Education installation, garbage disposal installation, exhibitors for a fourth consecutive year. their peers in that Conference & Exposition. Maintenance blind tool ID, light bulb installation and region, was selected professionals qualified for the smoke detector installation. In the seventh NAA Makes a Difference as most outstanding. championship competition based on their event, a model car construction project, Apartment industry professionals These stories and performances in Maintenance Mania the teams had to construct Pinewood understand the unique privilege we have to programs were events held at NAA affiliated associations Derby-style racecars from standard serve those who consider our communities celebrated in earlier this year. Herb Harr and Troy maintenance products. home. Our industry plays a vital role in conjunction with Shelby, Van Rooy Properties, Indianapolis, Maintenance Mania competitions in helping to make a difference in the daily the NAA Education Indiana Apartment Association, won the 2007, organized by NAA with presenting lives of our residents. Conference & national championship with a time of 5 sponsor HD Supply, gave maintenance Making a Difference was a compendium Exposition in minutes, 58.51 seconds for completing professionals the opportunity to compete of experiences, whether during times of Las Vegas. seven maintenance-related events. and earn honors as the nation’s top Participants were judged on their maintenance professionals. Platinum Sponsors Silver Sponsor Bronze Sponsors Regional winners from the Maintenance Mania Herb Harr and Troy Shelby of Van Rooy event competed in Las Vegas during the 2007 Properties in Indianapolis celebrate their NAA Education Conference & Exposition. national championship. National Apartment Association Landmarks 2007 11 Legislation Industry Beneﬁts From Government Affairs Support front-line property managers and leasing has responded to the following cases: legislature authorized a task force to study agents on elements of accessibility. • Ohio Discrimination Case the current system and provide comments The curriculum is based on NAA filed an amicus brief in the Ninth on how to improve that system by Dec. 1 to recommendations from seven apartment Appellate District of the Ohio Court of the state legislature. industry subject matter experts and Appeals supporting an appeal by the delivered through the Government Affairs Akron Metropolitan Housing Authority. NAA Testifies on Expedited department. A beta test was presented at the At issue was a decision stating that a Eviction Legislation Assembly of Delegates in November. cause of action may lie against a property NAA staff worked with South Carolina Participants who complete the course owner who fails to remedy discrimination Apartment Association (SCAA) members will receive a certificate of completion and by its residents, even if the property and lobbyists to assist with the passage of a are eligible to obtain Continuing Education owner has not committed discrimination. bill to provide for expedited evictions in Credits (CEC) from NAAEI. • Montgomery County, Md., cases where there is a threat to life or ‘Source of Income’ Case possibility of significant property damage. Expert Continues Work NAA filed a joint amicus brief with the NAA conducted research on various state on Megan’s Law Apartment and Office Building Association expedited eviction laws, definitions of NAA retained Michael Allen, a tenant- of Metropolitan Washington (AOBA) and threat to life and dollar amounts attached advocacy attorney with the firm of Relman the Maryland Multi-Housing Association to “significant” property damage and I t was a year of heavy action through & Dane, PLLC, to work on the Megan’s Law (MMHA) in the Maryland Court of Special testified before a subcommittee. advocacy for NAA’s Government Affairs issue currently affecting members operating Appeals supporting Glenmont Hills department. Following are some of its in California and other states. Allen Associates in a case in which the courts NAA Assists AMA many significant accomplishments. produced an internal strategy/risk ruled that a housing provider cannot be in Eviction Study Process assessment document and a “joint forced to enter into a contract with the The Arizona Multihousing Association Accessibility Task Force statement” of enforcement for the U.S. federal government, and thus Montgomery (AMA) commissioned partners and Identifies Action Steps Department of Housing and Urban County cannot mandate a housing contractors to prepare a study to examine NAA’s Accessibility Task Force met Development (HUD) and Department of provider’s participation in a voluntary the micro- and macro-economic impact regularly throughout 2007 to address Justice (DOJ) to issue. federal program. Montgomery County is the eviction process has at the local and aggressively accessibility issues. The Task Allen agreed to accompany NAA members appealing the ruling. state level. There is currently little national Force worked on educating members on to relevant meetings with HUD and DOJ and or state information available to support the issue and on developing a strategy to to provide technical expertise to support NAA Testifies to Overhaul the side of property owners and because the attain relief for the industry through NAA’s position that sex offenders not be Justice Courts Requirements research model is one that can be litigation. Several strategy tactics were included as a protected class under federal In response to member requests in replicated in other states, NAA funded a taken including jointly hosting, with fair housing law. Mississippi, NAA testified at a public portion of the study. NMHC, an Accessibility Conference hearing in Jackson, providing comments attended by 140 representatives from 80 NAA Files Amicus Briefs on how to change the education NAA Assists NJAA member companies and an NAA-produced NAA has seen an increase in affiliate requirements of the state’s justice courts to in Sprinkler Campaign Accessibility Course designed to educate requests to participate in amicus briefs and create a fair and equitable system. The At the request of the New Jersey 12 Landmarks 2007 National Apartment Association NAA produced an Accessibility Course designed to educate front- Apartment Association (NJAA), NAA The California Apartment Association of nearly 100 visitors from the state. conducted nationwide research of state and (CAA) hosted its legislative day in Sacra- The group’s main objective was to line property local regulatory efforts that involve mento in March. Eight hundred members of demonstrate support for passage of requiring apartment communities to be CAA successfully delivered the message to expedited eviction legislation that had managers and retrofitted with sprinkler-based fire legislators regarding Megan’s Law and the already cleared the House. suppression systems. NAA assisted NJAA in safety of residents. leasing agents developing a media campaign to counter • FAA Conducts Legislative Day NAA Tracks these efforts and will use this data to craft a The Florida Apartment Association (FAA) Terrorism Security on elements of national strategy that can be used by other hosted its annual legislative day activities The FBI and U.S. Department of affiliates to counter efforts to mandate in March with participation from Homeland Security issued a security accessibility and, sprinkler system retrofits in high-rises. approximately 150 members. Two principal assessment of Webcams as a potential pieces of legislation highlighted its terrorist planning tool in apartments. with NMHC, NAA Active in Affiliate efforts—early termination fees and NAA provides members access to Advocacy Efforts property of deceased residents. information disseminated, including hosted an NAA participated in several affiliated • SCAA Holds First Legislative Day terrorism alerts, homeland security association legislative days by attending The South Carolina Apartment assessments and reports through its Accessibility and providing on-the-ground support. Association (SCAA) held its first state partnership with the Real Estate • CAA Members Rally at State Capitol legislative day in March with a gathering Information Sharing and Analysis Center. Conference. FAA Government Affairs Director Jeff Rogo (left) with Dana Hammond (Wilson Co.), Marlo Skinner Eight-hundred California Apartment Association members successfully delivered the message to legislators (Move.com) and Mike Davis (AIMCO). in Sacramento regarding Megan’s Law and resident safety. National Apartment Association Landmarks 2007 13 2007 Issue Almanacs Issue Almanacs Detail State, Municipal Issues N AA’s Government Affairs staff that our industry deserves the same lawmakers and law enforcement unveiled three Issue Almanacs deference that is given to single-family agencies. in 2007. Issue Almanacs are housing with respect to smoking designed to provide snapshots of state and prohibitions. Under federal fair housing Bump Keys municipal issues. The topics either mark law, smokers are not considered a Key-bumping involves use of a specially particularly vital issues or those spreading protected class. This enables apartment cut key and a tool to apply a burst of force, across the nation. Included in each communities to decide if smoking will be causing the pins inside the lock cylinder Almanac is background information, state permitted on their properties. to separate across the shear line just long and local policy considerations and enough to allow the cylinder to turn. It is resources for additional information. The Immigration a technique that takes no special skill and Almanacs also can be used to educate The apartment industry supports can be learned and used in only moments. policymakers or other interested parties. An strong, proactive enforcement of our There are many variables that determine archive of all NAA Issue Almanacs is nation’s immigration laws and believes whether a lock can be opened by bumping available at www.naahq.org/govern_affairs. that property owners who knowingly and whether a property is at risk of being Issue Almanacs violate immigration laws or knowingly targeted. Smoke-Free Housing harbor illegal immigrants should be Apartment firms are encouraged to are designed to Prohibition of smoking in apartment subject to prosecution. evaluate lock systems on their properties, communities (voluntary and However, apartment managers are not key control policies and security provide snapshots involuntary) expanded as public health police officers, immigration officials or requirements to determine their levels of of state and concerns regarding the effects of border guards. Apartment industry risk and what, if any, protective steps secondhand smoke continue to be cited. professionals are not trained in should be taken. municipal issues. With county and municipal interviewing potential lawbreakers, Several states have laws criminalizing governments nationwide pressing for inspecting government-issued residency the possession of burglar’s tools or The Almanacs more stringent smoking ordinances to documents or detecting forged, instruments; those laws can be used as can also be used further restrict tobacco use in public, incomplete or incorrect documentation. examples for other states. With pre-cut apartment owners and managers were NAA urged that legislative initiatives bump keys readily available on the Internet, to educate made aware by NAA of the scope of the that require apartment operators to carry NAA urged that sanctions be implemented ordinances enacted. out law enforcement duties need to be re- for the manufacture, sale or trafficking of policymakers or NAA emphasized the multifamily drafted to place the responsibility for pre-cut bump keys. Carve-outs could be other interested housing industry must remind enforcing our nation’s immigration laws made in the law for official uses such as law municipal, county and state governments where it belongs—on our nation’s enforcement or locksmithing. parties. 14 Landmarks 2007 National Apartment Association Joint Legislative Program Federal Goals Accomplished: NAA/NMHC Reports I n partnership with the National Limited English Proficiency sprinkler system in four-story buildings with Hurricane Housing Funding Multi Housing Council (NMHC), the (LEP) Document Legislation apartments in the basement. NAA/NMHC obtained language in a NAA/NMHC Joint Legislative Program NAA/NMHC successfully obtained House-approved measure that enables celebrated many accomplishments in 2007. language in House legislation that IRS Issues LIHTC Ruling apartment owners to recover the cost of Working with a Congress that saw its provides funding for HUD to incur the NAA/NMHC have long sought changes in damages caused by hurricane evacuees. leadership swing to the Democrats from the expense—rather than the apartment the way rents are adjusted for utility expense Their efforts also led to continued Republicans following the November 2006 industry—of providing LEP documents on Low-Income Housing Tax Credit (LIHTC) authorization of funding of housing for election, the NAA/NMHC Joint Legislative and interpretations to renters and potential properties. After more than three years, in evacuees. NAA/NMHC continue to press Staff achieved many victories and regulatory renters. NAA/NMHC worked with Sen. 2007 the IRS issued its long-awaited Congress to pass a bill reimbursing gains. Robert Menendez (D-N.J.) to introduce ruling, which allows rents to be more apartment owners who participated in the similar legislation in the Senate. accurately adjusted on these properties. FEMA-funded city voucher programs Federal Immigration Reform In separate action, NAA/NMHC sued HUD (Section 403) and who suffered financial Through active participation in various in Federal Court saying the HUD National Green Building losses when FEMA broke its agreement to groups, NAA/NMHC effectively raised “Guidance” was really a binding regulation. Standard Established provide reimbursements under the program. opposition to legislation that would obligate In oral arguments before a Federal judge, NAA/NMHC successfully obtained the apartment operators to screen residents and HUD stated that its 52-page “Guidance” was backing of the American National Standards Lead Dust Dataset Examined employees for their legal status to live and not binding. Institute (ANSI) to work with us to develop NAA/NMHC’s national dataset on lead work in this country. a separate green building standard for dust in occupied properties has proved to be Although the measures eventually died Building Codes Sprinkler multifamily housing buildings—the an insurmountable obstacle for the because of extreme discord surrounding the Ruling Overturned National Green Building Standard. Having Environmental Protection Agency (EPA) to broader issue of comprehensive immigration A major victory was secured for the the ANSI backing will enable NAA/NMHC to overcome in its attempt to justify the costs reform, NAA/NMHC succeeded in including apartment industry when the International distinguish multifamily housing from the associated with a proposed worker training language in proposed federal legislation that Code Council’s Code Technology Committee current Leadership in Energy and rule. This has caused the EPA to go back to would preempt state and local efforts to voted to overturn a controversial ruling that Environmental Design standard, which does the drawing board with the caveat that they make apartment operators de facto would have limited the ability of apartment not take into account the unique aspects of can only move to a more moderate position immigration police. builders to use the less expensive NFPA 13R an apartment community. on this rule. National Apartment Association Landmarks 2007 15 The 2007 NAA 2007 Capitol Conference Capitol A Clear Voice on Capitol Hill Conference was the most N AA members turned out in record Affairs Council, spoke on developing attended numbers for the annual Capitol confidence with political outreach and Conference in Washington, D.C., in educated attendees about ethics and Legislative March, making their voices heard on involvement. Conference critical legislative issues by speaking face- Pinkham offered advice on how to to-face with their respective members of engage members. with more than Congress. The 2007 NAA Capitol "[Pinkham] put the 2005-06 fund- Conference was the most attended raising scandals into perspective," Cindy 450 attendees Legislative Conference with more than Fredlund, CAM, NALP, said. "This helps us 450 attendees participating in 200 Capitol to realize that grassroots efforts of participating in Hill visits from 22 states across the advocacy are that much more important." 200 Capitol nation. The Government Affairs Overview, The event featured presentations by presented for the first time at the Capitol Hill visits from subject matter experts on all things Conference, highlighted issues the political. department anticipated would be critical 22 states Renowned political pundit Charlie in 2007 and explained some of the NAA members visit with Rep. Ron Paul (R-TX), across the Cook addressed key issue trendlines products and services that the department right, in his Capitol Hill office as part of the among voters and made modest offers. 2007 Capitol Conference in Washington, D.C. nation. predictions for the 2008 White House race during the 12th annual Government Affairs Roundtable. Allen Orr, Business Immigration & Executive Transfer, Baker McKenzie LLP, discussed immigration and employment issues, such as I-9 compliance and record-keeping, and current Immigration and Customs Enforcement (ICE) activities. Connie Bertram, Partner, Winston & Strawn, addressed Fair Housing accessibility issues and explained the surge in resident requests for reasonable accommodations because of their mental disabilities and how owners are expected to comply. Dave Watkins, 2007 NAA Chairman of the Board, left, The 2007 Capitol Conference represented the industry’s largest contingent to visit Capitol Hill. Doug Pinkham, President of the Public speaks with renowned political analyst Charlie Cook. Above, this year’s attendees gather prior to visiting their members of Congress. 16 Landmarks 2007 National Apartment Association NAA Political Action Committee NAAPAC Exceeds 2007 Goals N AA’s Political Action Committee contributed to more than 50 End Prior Approval (NAAPAC) reached and surpassed congressional members and candidates in In 2006, NAAPAC established a its goal of $200,000 in 2007, the 2007. Along with the Real Estate coalition of associations to repeal the largest amount raised since the Roundtable and NMHC, NAA hosted 23 key tedious Prior Authorization legislation. committee’s inception. This was congressional events in Washington, D.C., The “End Prior Approval Coalition” accomplished through the fund-raising and in the districts. This not only put a (EPAC) united more than 120 trade efforts of the NAAPAC Ambassadors and face to NAAPAC, but it also aided in raising associations similar to NAA in the battle NAA’s special events held at each of its NAA’s political influence. to put these organizations on a fair three major conferences. playing field with membership Events including the Diamonds and Better Government Fund associations, 527s, unions and Champagne, Annual Golf Challenge and The Better Government Fund (BGF) corporate entities in dealing with Casino Night raised more than $125,000. raised funds in excess of $96,000—the elected officials. Scott Stamilio, Michael Fortinberry, Todd NAAPAC has its supplier partners to thank largest amount since its start. Its annual Making much headway this year with Halverson and Dave Wilson, winners of the for helping to raise awareness of NAAPAC. event at NAA’s Capitol Conference was educating members of Congress and the NAAPAC Golf Challenge, pose for a photo By holding raffles at the local level and held in the Smithsonian’s National Federal Election Commission (FEC) after the tournament. The event raised $70,000. supporting NAAPAC events, their fund- Museum of the Native American. about the federal statute, NAAPAC was raising efforts were excellent. Sixteen Attendees were able to mingle with 29 asked to lead a panel on the issue before states and 67 percent of all local affiliates members of Congress who attended the the FEC. The panel met monthly during met or exceeded their Fair Share. Ninety- event in support of our membership and the first six months of the year. On Sept. four percent of NAA’s Board of Directors our agenda. 6, Rep. Lynn Westmoreland (R-GA) and 92 percent of the Legislative The BGF was put to use this year introduced legislation that would repeal Committee participated in 2007—an aiding PAC initiatives and events across the onerous prior approval requirements increase from 2006. the country. A new mission statement along with an increase of allowed PAC NAAPAC succeeded in establishing a was implemented, giving the BGF a contributions to candidates. name change for the Fair Share program. greater arena in which to grow. It is now As this legislation moves forward in The program’s name, “Fund Our Future,” used not only to support NAAPAC but also 2008, EPAC will be working closely with installs a sense of membership to support ballot initiatives across the Congressional members to ensure they NAA members examine their champagne flutes involvement and this is instrumental in country and statewide candidates who understand the hindrance and for two-carat diamond studs during NAAPAC’s NAAPAC growing its program. NAAPAC can accept corporate funds. tediousness of the regulation. annual Diamonds and Champagne event. National Apartment Association Landmarks 2007 17 Communication NAA Media Outreach Promotes Apartment Living Lifestyle many key business headlines. Among “There’s been a lot of discussion of the those were the effects of and reaction to economic fallout of subprime mortgage the subprime mortgage meltdown, market lending that happened over the last few and industry data trends, amenity years,” NAA President Doug Culkin said. preferences, renting as a lifestyle choice, “However, little attention has been paid to the assisting of the Southern California how the crisis has affected current firestorm evacuees, non-smoking homeowners’ views of homeownership as community legislation, renters insurance, an investment choice.” immigration and other major business “Make no mistake, these things are story lines. cyclical,” Culkin said. “However, this Through Fleishman-Hillard, NAA survey reflects an interesting view of how conducted its first Harris Interactive survey homeowners value their home to measure consumers’ views of the erratic equity—and in our industry, we do not see NAA President Doug Culkin was interviewed as part housing market, rising foreclosures and this changing anytime soon.” of CNBC’s Realty Check segment, discussing the uncertain mortgage rates. Adding to the complexity of the issue is subprime mortgage situation. The survey of more than 2,100 U.S. that homeowners who have lost, or may homeowners, conducted in late April at a soon lose, their homes to foreclosure are time when the subprime mortgage crisis now facing the added difficulty of failing to was first being felt throughout country, qualify as creditworthy apartment renters. found that 65 percent of homeowners In an effort to help these “born-again believed that, given the current state of the renters,” NAA, in collaboration with NMHC, N AA, its members and their messages real estate market, there are advantages to is “proactively engaged in finding ways to received a record level of media renting as opposed to owning. address the growing credit problem and coverage at the national and local Among the key advantages of renting assist consumers in getting into apartment levels in 2007. Dozens of apartment versus owning, homeowners cited: homes. There are a lot of people out there industry professionals were interviewed for • No susceptibility to foreclosure who need help,” Culkin said. “We want to television business programs and national (25 percent) do all we can to help them.” news shows, quoted and profiled in • Not being impacted by an More than 30 print and online media national media stories, featured on news unpredictable real estate resale outlets published survey results. Web sites and appeared on audio market (23 percent) programs. • No fluctuating interest rates UNITS Helps Improve Through the work of local and state (23 percent) Members’ Bottom Lines This USAToday report highlighting apartment living affiliated association staffs, NAA Regional Only 54 percent of homeowners cited UNITS magazine, the nation’s leading features comments from several NAA members. Vice Presidents and Executive Committee the inability to build equity if they rent as source and most-read magazine in the It received 11,589,753 impressions through print members and NAA’s public relations firm a major concern about apartment or multifamily housing industry with a circulation, online viewings and local Gannett Fleishman-Hillard, members spoke to condominium living. readership of more than 160,000 newspaper coverage. 18 Landmarks 2007 National Apartment Association UNITS magazine is the nation’s leading source and most-read apartment industry to senior-level executives magazine in professionals, solidified its and research analysts and position as the No. 1 explained how the the multifamily resource for members and apartment industry is subscribers to learn about positioned to gain from the housing the issues and topics that ongoing national subprime industry. affect them and their mortgage crisis. businesses. In July, management company Published monthly, UNITS executive Victoria Cowart offered increased its range and depth of advice on how owners can management. Participating in this fair is topics in 2007, covering preventive effectively communicate a raise in one way to save on recruiting, hiring and maintenance, design trends, staff the rent to their residents. training costs. education, industry innovators, finance, In August, NAA’s Annual Survey of In December, a leading student housing rehabilitation, hiring and training, Operating Income & Expenses in Rental operator described why student housing is restoration and other critical topics. UNITS Apartment Properties showed a second one of the most booming niche markets in again also provided useful tear-out job consecutive year of improved Net the rental property industry. aides for onsite professionals to use in their Operating Income and offered market-by- daily work. market analysis of financial data in UNITS Caters to IROs specific budget categories. A high percentage of NAA members are Twelve Months of Features forecasts about market conditions, In September, a list of 39 great ways to independent rental owners (IROs), those Each month during 2007, UNITS revealing which parts of the country market a community—most of them dirt who are intimately involved in the day-to- featured articles that helped owners would do booming business in 2007. cheap—were outlined, based on a session day management of their properties, often improve their bottom lines and In April, one national developer was by the Apartment All Stars during the managing 100 or fewer units. investments. Among the many highlights: profiled, detailing how it reduces 2007 NAA Education Conference & The online IRO Resource Center offers In January, Independent Rental Owner construction costs and helps solve the Exposition. education and information on IRO-specific Dan Lieberman offered 10 tried-and-true country’s housing affordability crisis by In October, insight into why and how topics and important subject matter that strategies that owners can use that save striking economies-of-scale deals with its many apartment communities are facing has appeared in UNITS magazine, in time and money on maintenance. bankers and construction suppliers. multimillion-dollar lawsuits filed by addition to real estate news and investment In February, leasing consultant Mary In May, owner Del Walmsley advocacy groups about accessibility information from beyond NAA. Gwyn wrote how leasing professionals who described how to find “diamonds in the compliance was reported, including The IRO Best Practices Guide debuted take a pre-planned, month-to-month rough” when seeking markets into which updates on key legal rulings and how they in 2007. It is a compendium of approach to “selling” renewals to residents to buy. Apartment management Senior affect construction costs. management articles specifically written will see their performance and vacancies Vice President Mike Beirne explained how In November, an inside look was provided for IRO members. rates greatly improve. to avoid costly mistakes when undertaking at the country’s leading apartment industry The IRO-member “Eye on IRO” In March, high-level apartment rehabilitation projects. career fair for those recent college spotlight highlights one trendsetting IRO executives shared their insight and In June, reporter Ron Leshnower spoke graduates entering the residential property per quarter in UNITS, serving as an National Apartment Association Landmarks 2007 19 2007 PARAGON Community of the Year All-Inclusive and Exclusive High-Rise Wins Top Honor milestone for us. We’re so thrilled.” managed by NNP Residential, eventually excellent best practices guide. The IRO The high-rise, 548-apartment will be home to 4,950 residences, 2.2 ListServe provides an online environment residence, designed by Loewenberg million gross square feet of commercial where members can communicate with Architects, developed by Magellan space, 1,500 hotel rooms and a proposed peers from across the country, and the Development Group and owned by a joint elementary school. The six-acre Park at Independent Rental Owners Committee venture between AFL-CIO Building Lakeshore East features flowers, (IROC) gives information about the Investment Trust and Lakeshore waterfalls, a children’s play area, a dog group’s progress throughout the year and Shoreham LLC, opened April 15, 2005, and park and wireless Internet. offers best practices for creating and achieved a swift stabilization with 95 “What makes The Shoreham unique sustaining an IROC on a local level. percent of units leased by December 2005. is that it is part of a master-plan NAA offers many member benefits “We experienced the fastest lease-up community,” Berger said. “The building specifically targeted to IROs. The Savings in NNP Residential history,” said Sara itself is fabulous, but by having this Program allows IROs to take advantage of Torsella, Director of Leasing for NNP project be on such a large scope and substantial discounts from NAA supplier Residential and Leasing Director at The scale at the entry of Chicago—where partners on products and services such as Shoreham. “We reached stabilization in the Chicago River meets Lake Michigan, maintenance items, debt collection, E ach year, NAA recognizes the eight months—that’s amazing.” across from Millennium Park, the No. 1 resident screening and property industry’s accomplishments At 400 E. South Water St., the 46-story tourist park in the city—it has really management software through its national awards Shoreham was the first of several helped to propel the community to program—the PARAGON developments planned in the waterfront success. We’re in a great location. It’s Understanding the Network awards—presented to individuals, Lakeshore East neighborhood. This area, really the full package.” Through Leadership Briefings communities and affiliates. For the second consecutive year, NAA The Shoreham at Lakeshore East’s conducted Leadership Briefings to provide resort-like extras and amenities above outreach to affiliate members and leaders and beyond market norms helped it to earn the 2007 NAA PARAGON for Community of the Year. “The award elevates the community “ To be honored by peers in the apartment industry—on a local and a national level—is a who are not regularly able to attend NAA meetings because of time commitments or budget constraints. Members of NAA’s leadership visited to a national level,” said Robin significant milestone for Us. seven cities this year to listen to members’ Loewenberg Berger, President of NNP Residential, which manages The Shoreham. “To be honored by peers in the apartment industry—on a local and —Robin Loewenberg Berger President, NN P Residential ” issues, address their concerns and provide updates on NAA activities and describe NAA services and benefits. To further increase participation, in a national level—is a significant 2008, NAA will offer these leadership briefings via videoconferencing. 20 Landmarks 2007 National Apartment Association The NAA Network Alabama • CAA Napa/Solano • Weld County Apt. Association Georgia • Howard County Apt. • Apt. Association of Greater New Orleans • Alabama Apt. Association 925/746-7131 970/395-0225 • Athens Apt. Association Association 504/888-2492 205/424-3175 • CAA Tri-County Apt. Association 404/275-1419 765/452-5357 • Apt. Association of Louisiana • Apt. Association of North Alabama 408/873-1599 Connecticut • Atlanta Apt. Association • Indiana Apt. Association 504/888-2492 256/539-2998 • California Apt. Association • Connecticut Apt. Association 770/518-4248 317/816-8900 • Baton Rouge Apt. Association • Birmingham Apt. Association 800/967-4222 860/722-9922 • Columbus Apt. Association • Monroe County Apt. Association 225/923-2808 205/424-3175 • Income Property Association of Kern 706/568-9990 812/339-6374 • Houma-Thibodaux Apt. Association Delaware • Mobile Bay Area Apt. Association 661/322-3288 • CSRA Apt. Association • Northern Indiana Apt. Council 985/879-2772 • Delaware Apt. Association 251/604-9267 • Marin Income Property Association 706/868-9567 219/924-7550 • Northeast Louisiana Apt. Association 302/731-1638 • Montgomery Apt. Association 415/491-4461 • Georgia Apt. Association • Riverbend Apt. Association 318/343-6210 334/514-1780 • North Coast Rental Housing Association District of Columbia 770/518-4248 574/289-7785 • Shreveport-Bossier Apt. Association • The Plains Apt. Association 707/526-9526 • Apt. and Ofﬁce Building Association • Mid Georgia Apt. Association • Tippecanoe Apt. Association 318/746-0000 334/821-1600 • Rental Housing Association of Northern 202/296-3390 478/994-8773 765/471-2300 • Southwest Louisiana Apt. Association Alameda County • North Georgia Apt. Association 337/474-4242 Arizona 510/893-9873 Florida 770/855-2000 Iowa • Arizona Multihousing Association • Rental Housing Association of • Apt. Association of Greater Orlando • Savannah Apt. Association • Central Iowa Apt. Alliance Maine 602/296-6200 Sacramento Valley 407/644-0539 912/920-3207 515/327-0606 • Maine Apt. Association 916/920-1120 • Bay Area Apt. Association 207/553-7777 Ext. 236 Arkansas Hawaii Kansas • Rental Housing Owners Association of 813/882-0222 • Arkansas Apt. Association • Hawaii Rental Housing Association • Apt. Association of Greater Wichita Maryland Southern Alameda County • Bay County Multi-Housing Association 501/664-8300 808/275-3136 316/682-3508 • Maryland Multi-Housing Association 510/537-0340 850/265-3569 • Arkansas Multi-Family • Apt. Association of Kansas City 410/825-6868 • San Diego County Apt. Association • Capital City Apt. Association Housing Association Idaho 913/248-0355 858/278-8070 850/531-0628 Massachusetts 501/664-2303 • Idaho Rental Owners and Managers • Apt. Council of Topeka • San Francisco Apt. Association • Emerald Coast Apt. Association of • Rental Housing Association of The • Northwest Arkansas Apt. Association Association 785/273-0640 415/255-2288 NW Florida Greater Boston Real Estate Board 479/387-1487 208/336-9449 • Kansas Apt. Association • San Joaquin County Rental Property 850/244-4157 617/399-7849 785/682-3508 California Association • First Coast Apt. Association Illinois • Missouri Apt. Association • Apt. Association of Greater Inland Empire 209/944-9266 904/292-1345 • Chicagoland Apt. Association Michigan 888/859-5192 909/948-0784 • South Coast Apt. Association • Florida Apt. Association 847/678-5717 • Detroit Metropolitan Apt. Association • CAA Central Coast 949/955-3695 407/647-8839 • Illinois Apt. Association Kentucky 248/594-9803 800/967-4222 • Gainesville Apt. Association 847/678-5717 • Greater Cincinnati Northern Kentucky • Property Management Colorado 352/333-0333 Association of Michigan • CAA Central Valley Apt. Association • Apt. Association of Colorado Springs • South East Florida Apt. Association Indiana 616/531-5243 800/967-4222 859/581-5990 719/264-9195 561/447-0696 • Apt. Association of Fort Wayne/NE • Property Management • CAA Contra Costa • Greater Lexington Apt. Association • Apt. Association of Metro Denver • Southwest Florida Apt. Association Indiana Association of Mid-Michigan 925/746-7131 859/278-6540 303/329-3300 888/248-0092 260/482-2916 517/281-0815 • CAA Greater Fresno • Kentucky Apt. Association • CAA-Fort Collins Chapter • Space Coast Apt. Association • Apt. Association of Southern Indiana • Property Management 559/221-2533 502/426-6140 970/484-7754 407/574-2686 812/473-0917 Association of West Michigan • CAA Los Angeles • Louisville Apt. Association • Colorado Apt. Association • Tri-City Apt. Association • Apt. Association of Terre Haute 616/531-5243 213/481-7416 502/426-6140 303/830-0886 813/949-7553 812/232-5083 • Washtenaw Area Apt. • CAA Merced • Southern Colorado Residential • Clinton County Property Managers Louisiana Association 559/221-2533 Rental Association Association • Acadiana Apt. Association 734/663-1200 719/549-0576 765/659-2631 337/993-3354 22 Landmarks 2007 National Apartment Association NAA and its Local and State Affiliated Apartment Associations Missouri • New York Capital Region Apt. Association • Stillwater Apt. Association Tennessee • Columbia Apt. Association 518/456-0927 405/372-8862 • Apt. Association of Greater Knoxville brings you the 573/886-8638 • Tulsa Apt. Association 865/588-8961 • Mid Missouri Rental North Carolina 918/747-6217 • Apt. Association of Greater Memphis resources needed Properties Association • Apt. Association of North Carolina 901/685-9108 573/364-1985 704/334-9511 Oregon • Chattanooga Apt. Association for professional • Mid-Missouri Apt. Association • Cumberland County Apt. Association • Metro Multifamily Housing Association 423/876-8121 573/635-0613 910/521-7450 503/226-4533 • Greater Nashville Apt. Association growth in the rental • St. Louis Apt. Association • Greater Asheville Area Apt. Association 615/365-3047 314/205-8844 828/277-7290 Pennsylvania • Tennessee Apt. Association housing industry. • Greater Charlotte Apt. Association • Apt. Association of Central Pennsylvania • Southwest Missouri Rental Housing 615/365-3047 704/334-9511 717/730-0409 • Heart of Texas Apt. Association Virginia Association • Tri-City Apt. Association • Greenville Area Property Managers • Apt. Association of Greater Philadelphia 254/776-5451 • Blue Ridge Apt. Council 417/781-3337 423/926-4156 Association 610/664-1800 • Houston Apt. Association 434/971-8000 • Springﬁeld Apt. and Housing Association 252/321-1948 • Western Pennsylvania Apt. Association Texas 713/595-0300 • Central Virginia Apartment 417/883-4942 • Triad Apt. Association 412/288-9780 • Apt. Association of Central Texas • Lubbock Apt. Association Association Nebraska 336/294-4428 • Pennsylvania Apt. Association 254/939-5655 806/794-2037 804/756-8262 • Apt. Association of • Triangle Apt. Association 610/664-1800 • Apt. Association of Greater Dallas • North Texas Rental • Fredericksburg Area Greater Omaha and Lincoln 919/782-1165 972/385-9091 Properties Association Multihousing Association Rhode Island 402/333-5331 • Wilmington Apt. Association • Apt. Association of South East Texas 940/322-7667 804/739-8555 • Rhode Island Apt. Association 910/793-1984 409/899-4455 • Permian Basin Apt. Assn. • New River Valley Apt. Council Nevada 781/418-1218 • Apt. Association of Tarrant County 432/563-1278 540/951-1221 • Southern Nevada North Dakota 817/284-1121 • Piney Woods Apt. Association • Roanoke Valley Apt. Association South Carolina Multi-Housing Association • Bismarck-Mandan Apt. Association • Apt. Association of the Panhandle 936/569-6690 540/951-1224 • Apt. Association of Greater Columbia 702/436-7662 701/255-7396 806/355-6391 • Rio Grande Valley Apt. Assn. • Shenandoah Valley Apt. Association 803/252-5032 • FM Apt. Association • Austin Apt. Association 956/428-5072 540/432-5525 New Hampshire • Beaufort County Apt. Association 218/233-6245 512/323-0990 • San Angelo Apt. Association • Valley Landlords Association • Apt. Association of New Hampshire 843/525-9999 • North Dakota Apt. Association 325/942-1332 540/885-2915 603/668-8282 • Charleston Apt. Association 800/990-6322 • Big Country Apt. Association • San Antonio Apt. • Virginia Apt. and 843/722-7585 • Myrtle Beach Apt. Association 325/695-7431 Association Management Association New Jersey Ohio 843/236-9292 • Bryan-College Station Apt. Association 210/692-7797 804/756-8262 • New Jersey Apt. Association • Columbus Apt. Association • South Carolina Apt. Association 979/260-9842 • Texarkana Apt. Association 732/247-6661 614/488-2115 Washington 803/252-5032 • Corpus Christi Apt. Association 903/223-0217 • Greater Cincinnati Northern Kentucky • Washington Multi-Family New Mexico • Upper State Apt. Association 361/852-2787 • Texas Apt. Association Apt. Association Housing Association • Apt. Association of New Mexico 864/242-0200 • Corsicana Apt. Association 512/479-6252 859/581-5990 206/817-4784 505/822-1114 903/874-7165 • Tyler Apt. Association • Greater Dayton Apt. Association South Dakota • El Paso Apt. Association 903/581-6292 937/293-1170 Wisconsin New York • Black Hills Area 915/598-0800 Oklahoma • Apt. Owners and Managers • Apt. Council of Western New York Multi-Housing Association • Galveston County Apt. Association • Victoria Apt. Association • Apt. Association of Central Oklahoma Association of Milwaukee 716/633-0959 605/394-3310 409/762-8339 361/572-4686 405/606-2226 414/278-7557 • Greater Hudson Valley Apt. Association • South Dakota • Greater Longview Apt. • Oklahoma Multi Housing Association Utah • Wausau Area Apt. Association 914/509-6726 Multi-Housing Association Association 405/360-9917 903/759-3966 • Utah Apt. Association 715/693-6457 ■ 605/336-7756 801/487-5619 National Apartment Association Landmarks 2007 23 NAA Staff Main: 703/518-6141 • Fax: 703/248-9440 Name Title Extension E-Mail Name Title Extension E-Mail ADMINISTRATION Doug Culkin, CAE President 109 email@example.com INFORMATION SERVICES/DATABASE MANAGEMENT Kevin Brown, Esq. Vice President, COO 686 firstname.lastname@example.org Rene Shonerd, CAE Director of Database Management 139 email@example.com Karen Goggin Vice President of Governance 107 firstname.lastname@example.org Blanca Diaz, MCP Manager of Information Technology 636 email@example.com Sandra Bowman Manager of Governance 253 firstname.lastname@example.org Sara Kryder Web Site Editor 693 email@example.com Debbie Bilotta Ofﬁce Manager 102 firstname.lastname@example.org Andre Gandour Assistant Database Administrator 128 email@example.com Stephon Gladdis Administrative Assistant 140 firstname.lastname@example.org Monica Escobar Database Specialist 114 email@example.com Doreen Tallman Receptionist 100 firstname.lastname@example.org Susanna Russ Database Coordinator 113 email@example.com COMMUNICATIONS MEETINGS & EXPOSITIONS Paul Bergeron Director of Communications 137 firstname.lastname@example.org Jeremy Figoten Vice President, Meetings & Expositions 104 email@example.com Kerry Sullivan Manager of Communications 141 firstname.lastname@example.org Megan Shannon Manager of Meetings & Expositions 136 email@example.com Kate Pierce Coordinator of Design & Production 619 firstname.lastname@example.org MEMBERSHIP EDUCATION INSTITUTE Valerie Hairston Director of Membership 138 email@example.com Maureen Lambe, CAE Executive Vice President 116 firstname.lastname@example.org & Afﬁliate Services Shana Treger Director of Instructional Design 115 email@example.com David Edwards Assistant Director of Afﬁliate Services 236 firstname.lastname@example.org Elizabeth Maddox NAAEI Program Manager 122 email@example.com Stephanie Boyer Manager of Afﬁliate Relations 625 firstname.lastname@example.org Lesley Packel Exam Coordinator 132 email@example.com La’Kisha Harrison Education Coordinator 108 firstname.lastname@example.org NATIONAL LEASE PROGRAM Julie Barden Manager of Communications 691 email@example.com W. Michael Semko Esq. Director of National Lease Program 111 firstname.lastname@example.org & Afﬁliate Relations Gina Torretti National Lease Program Coordinator 690 email@example.com FINANCE NATIONAL SALES Nancy Dobberman Vice President, CFO 110 firstname.lastname@example.org Julie Stalknecht Vice President of National Sales 125 email@example.com Adriana Manea Manager of Accounting 126 firstname.lastname@example.org Justin Barker Sales Coordinator 131 email@example.com Larissa Teelucksingh Coordinator of Cash Receipts 680 firstname.lastname@example.org Koﬁ Frimpong Staff Accountant 607 koﬁ@naahq.org General Counsel John McDermott, Esq. General Counsel 112 email@example.com GOVERNMENT AFFAIRS Mark Ingrao Vice President of Government Affairs 106 firstname.lastname@example.org Rachel Arnold Director of Public Affairs 119 email@example.com Irica Solomon Director of Political Outreach 123 firstname.lastname@example.org Patrick Horn Manager, State and Local Policy 117 email@example.com Scot Haislip Manager, State and Local Policy 120 firstname.lastname@example.org Shelly Cook Clearinghouse Coordinator 118 email@example.com Chanal Thomas Government Affairs Coordinator 127 firstname.lastname@example.org 24 Landmarks 2007 National Apartment Association About NAA T he National Apartment Association maintenance personnel, suppliers and (NAA), based in Arlington, Va., is related business professionals throughout the leading advocate for quality the United States and Canada. rental housing. NAA is a federation NAA provides a wealth of information representing 187 state and local through advocacy, research, technology, affiliated associations with education and strategic partnerships. approximately 51,000 members NAA publishes UNITS magazine and responsible for more than 6.1 million other industry publications; holds an apartment homes nationwide. It is the annual Education Conference & largest broad-based organization Exposition; and promotes industry dedicated solely to rental housing. professionalism. The NAA Education NAA members include apartment Institute offers six nationally recognized owners, management executives, designation programs and actively developers, builders, investors, property promotes the apartment industry as a managers, leasing consultants, viable career choice.
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