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					Demand side management and Renewable
Energy In India: Capacity Building of CSOs

          (DREC project in West Bengal)


        Mid Term Review Meeting

                 06th January, 2012


                 Dr. Keya Ghosh
                  Centre Head
          CUTS Calcutta Resource Centre


                                             1
                         Outline
• Overall Objective of the Project

• Activities Completed

• Major Findings of the Baseline Survey in West Bengal
  – Methodology
  – Findings from Analysis

• Way Forward


                                                         2
      Objectives of the DREC project
•   Overall Objective –

    To increase long-term capacity/awareness of consumer groups to demand for DSM
    and RE initiatives, and also to understand, document and communicate their
    specific needs to relevant policy makers.

•   Specific Objectives

     – To gauge the level of awareness among various stakeholders on RE and DSM

     – To understand consumers’ willingness to pay for RE

     – To understand the various roadblocks to effective implementation of initiatives
       pertaining to RE and DSM

                                                                                     3
                   Activities completed
• Local Inception Workshop in Kolkata

• Reference Group (RG) for West Bengal

• Identification of Districts in consultation with the RG

• Identification of local partners in the selected districts

• Baseline Survey for West Bengal

    – Developing questionnaire in consultation with C-CIER and its translation
    – Finalising sample for the Baseline survey in consultation with RG and C-CIER
    – Training of Surveyors to do field survey with mock sessions
    – Provide hands on training in the field to the surveyors on how to administer the
      questionnaire to various stakeholders
    – Conducting Focussed Group Discussion – farmers, off grid consumers and local decision
      makers
    – Data entry and Tabulation
    – Data Analysis
                                                                                              4
               Baseline Survey for West Bengal
                                                         Stakeholders on which the survey was
                                                                    adminsitered
Methodology -                                                                        HOUSEHOLD


                                                                                     AGRICULTURAL
•   Total Sample Size – 513                                  17%
                                                                                     INDUSTRIAL
     – Household – 210                                                  41%
                                                         14%
     – Agriculture – 56                                                              GOVERNMENT
                                                                                     INSTITUTION
     – Industrial (SME) – 37                                                         PRIVATE
     – Government Institutions - 53                    10%                           INSTITUTION
                                                                                     NGO / CSO
     – Commercial and Private Institutions – 70              7%    11%
     – NGO/CSO - 87
                                                              PERCENTAGE OF RESPONDENTS
                                                             SELECTED FROM FOUR DISTRICTS

•   Number of Districts – 4
     – South 24 Parganas (The Sunderbans area) - 204
     – Cooch Behar - 106                                             21%             COOCH BEHAR

     – Nadia - 103                                       40%                         EAST MIDNAPORE
                                                                                     NADIA
     – East Midnapore - 100                                             19%
                                                                                     SOUTH 24 PGS

                                                                  20%
                                                                                                   5
                Baseline Survey for West Bengal

Methodology –

•   Criteria for Choosing Districts –
     – Sunderbans (South 24 Parganas) ---- where RE initiatives have been undertaken
     – Cooch Behar --- isolated islands -----virgin territory for RE initiative
     – Nadia & East Midnapore ---- Grid Connected----higher relevance of DSM


•   Details
     – 4 districts – 10 territories (Blocks)--- 2 in each district; but in Sunderbans 4 blocks
     – 1 CSOs from each territory – 10 CSOs
     – 50 respondents in each territory --- 50x100= 500 responsdents


•   From each of the territories both Urban and Rural areas were surveyed




                                                                                                 6
                    Some Basic Information on Sample Composition

 Percentage of Respondents who are either                 Percentage of respondents selected from
 Unelectrified or Grid Connected or Off Grid                      Urban and Rural areas
             4%

     23%                                                                      30%
                                      UNELECTRIFIED
                                                                                                     URBAN
                                      GRID CONNECTED
                                                                                                     RURAL
                                      OFF GRID

                73%                                             70%



 Percentage of Respondents belonging to                        Literacy Status of the Respondents
       various income categories
        1% 4%                                                         2%
2%                                                                                        UNEDUCATED
                                   BELOW POVERTY LINE
               8%                  UPTO Rs 10,000
                                                             28%           21%            EDUCATED BUT
 23%                               20,000 - 40,000                                        BELOW HIGH
                                                                                          SCHOOL
                                   40,000 - 75,000
                     24%                                                                  HIGH SCHOOL OR
                                   75,000 - 1,00,000
                                                                                          ABOVE BUT BELOW
 14%                               1,00,000 - 5,00,000                                    GRADUATION
                                   5,00,000 - 10,00,000                 49%               WELL QUALIFIED
           24%                     ABOVE 10,00,000

                                                                                                         7
                           Interpretation
•   70% of the respondents were from rural areas and 30% from Urban areas.

•   Out of the total respondents 23% (120 respondents) were using RE in off-grid areas.

•   73% of the respondents were Grid Connected Consumers

•   4% of the respondents were unelectrified consumers

•   62% of the total sample were having an income between 20,000 – 1,00,000 and
    were educated upto High School or beyond

•   23% of the sample had an income of Rs1,00,000-5,00,000 and were highly qualified

•   The remaining 15% of the respondents have income below 20,000 or Uneducated

    THE SURVEY TRIED TO CAPTURE THE PERCEPTIONS OF DIFFERENT INCOME GROUPS AND
    DIFFERENT TYPES OF CONSUMERS - GRID CONNECTED, OFF GRID AND UNELECTRIFIED
                                                                                     8
Major Findings of the Baseline Survey




                                        9
                 Perception on Climate Change / Global Warming
    •   91% of the respondents are aware about Climate Change / Global Warming
                  AWARENESS ABOUT CLIMATE CHANGE AMONG VARIOUS STAKEHOLDERS
                                         GOVERNMENT                                   PERCENTAGE
    HOUSEHOLD    AGRICULTURAL INDUSTRIAL              COMMERCIAL
                                          INSTITUTION              NGO / CSO          OF THE TOTAL
       (HH)           (AG)       (IND)                  (COMM)
                                              (GI)                                    (% OF TOTAL)
        90%           93%        81%          98%         87%        94%                  91%



•       Majority (64%) of the stakeholders believe that Climate Change is the most
        important issue compared to other contemporary issues. 82% of the CSOs are of the
        same opinion followed by Government Institutions (75%)

                           CLIMATE CHANGE IS THE MOST IMPORTANT ISSUE
                                         GOVERNMENT                                   PERCENTAGE
    HOUSEHOLD    AGRICULTURAL INDUSTRIAL                COMMERCIAL
                                           INSTITUTION                NGO / CSO       OF THE TOTAL
       (HH)           (AG)        (IND)                   (COMM)
                                               (GI)                                   (% OF TOTAL)
        60%           55%          46%         75%         64%             82%           64%

                                                                                          RAINFALL PATTERN
                                                                         13%     6%       LAND USE PATTERN

•       Rainfall Pattern, Agriculture and Health will be      32%                         AGRICULTURE
                                                                                          TREES AND FOREST
        severely affected by Climate Change. 32% feel                          15%        WATER AVAILABILITY

        that all areas will be affected                                                   ENERGY
                                                                 16%                      HEALTH
                                                                                          ALL OF THE ABOVE
                                                                               10%
                                                                    2%    6%                        10
                           Perception on Renewable Energy
•       92% of the respondents are aware about the various renewable energy sources.

•       On an average while urban respondents are more aware about Solar, Hydro and Wind sources,
        rural respondents were also aware about biomass and biogas sources
                               AWARENESS ABOUT VARIOUS RE SOURCES
            SOLAR          WIND         BIOMASS        BIOGAS         HYDRO            TIDAL
             26%            18%            10%           17%            23%             6%
                                         URBAN RESPONDENTS
            100%            63%            24%           56%            84%            14%
                                         RURAL RESPONDENTS
             98%            66%            44%           65%            87%            24%


    Perception on Cost of RE

    •    Surprisingly 39% of the respondents felt that the cost of RE was low, which contradicts the
         general perception

    •    Out of the total off-grid consumers, majority (64%) felt the cost to be low

    •    25% of total respondents feel the cost to be very high out of which 43% are unelectrified.
         Which means the untapped market’s wrong perception needs to be changed

    •    Out of this 25%, 45% of the respondents feel that government should provide more
         subsidy to bring down the cost of RE.
    Willingness to Pay

    •    79% of the respondents are will pay extra for using clean energy but not beyond 5-10%.

    •    The pattern shows that from the income category of 75,000 – 1,00,000 the willingness to pay increases
         proportionately with income group
Awareness and Usage of RE Equipments by HOUSEHOLDS

•       62% of the respondents were aware of equipments run on RE. Interestingly the level of awareness was found
        to be higher for rural areas (66%) rather than for urban areas (53%).

                                                 AWARENESS OF HOUSEHOLDS
                                AWARE                                                   NOT AWARE
                                 62%                                                      38%
                                             OUT OF THE TOTAL URBAN POPULATION
                          53%                                                     47%
                                               OUT OF TOTAL RURAL POPULATION
                                       66%                                                      34%
                                                  USAGE OF RE EQUIPMENTS
                  USING                                                 NOT USING
                    27%                                                     73%
                                                           URBAN
        6% of the users                                               94%
                                                            RURAL
                                                   94% of the users                                       6%
                                                                                                               12
            Reasons for Not Using RE Equipments by HOUSEHOLDS


                                                                 Reasons for not using Solar
                                                                  Water Heating System or
•   66% of the non users (households) told that initial
    investment is high                                           Solar Home Lighting System
                                                                                     INITIAL COST TO
•   Out of the households who are aware of the solar                                 PURCHASE THE
                                                                                     EQUIPMENT IS
    equipments, 89% of the respondents are willing to install                        EXPENSIVE
    it if provided appropriate financial assistance from local         8%            PRODUCT QUALITY IS
                                                                                     NOT VERY GOOD
    banks                                                        17%
•   17% of the non-users told that the post sales service of     9%                  POST SALE SERVICE IS
                                                                                     NOT RELIABLE
    the RE equipments is not reliable                                       66%
                                                                                     FINANCIAL SUPPORT
                                                                                     IS NOT AVAILABLE




                                                                                               13
               Problems Facing RE users in West Bengal

•   47% of the respondents told that there are no service centres nearby their villages. For
    Nadia 75% of the RE users had reported this problem.

•    In case of South 24 Pargana respondents told that on an average 3 month is required to
    repair any fault in the RE equipments

•   The perception of 78% of the offgrid consumers was that Heavy Electrical Appliances like
    Fridge cannot be run on RE and they would shift to conventional grid connectivity. This
    made some offgrid solar consumers shift to grid connected conventional electricity in
    Nadia.



In one of the unelectrified islands in Cooch Behar respondents were eager to
install rooftop solar panels but could not do so. This is because some other
residents in a nearby island had installed the same but those became defunct
after 3 months and could not be repaired.



                                                                                               14
                           Demand Side Management
Quality of Service

•   60% of the respondents face Voltage Fluctuation and Power Cut

•   Interestingly, while 70% of the Grid Connected consumers have reported to have been
    suffering from Voltage Fluctuation and Power Cuts, 50% of the off-grid consumers told
    that they do not face voltage fluctuation

•   68% of the consumers had to use voltage stabilizers with an average price of Rs2,000.
    21% of the consumers use Inverter and 11% use diesel generators

Judicious Use of Electricity

•   84% of the respondents believe that judicious use of electricity can help in reducing
    voltage fluctuation and power cut.

•   Media has been the main source of information for all the stakeholders especially
    through small advertisements broadcasted over Television.

•   92% of the respondents believe that use of energy efficient products can help reduce
    electricity bill
                                                                                     15
                   On Demand Side Management…….(contd.)

Awareness about Energy Efficient Products – HOUSEHOLDS

•   83% of the Households are using energy efficient products. However understanding about energy
    efficient electrical products is limited to use of CFL and Tubelights

•   Only 38% of the households are aware of Star Label and/or BEE label. The rest 62% are not aware
    on how to identify energy efficient products. The level of awareness is lower for rural areas.

•   Non availability of Energy Efficient Products and Lack of awareness about the benefits - two main
    reasons for not using energy efficient products.

Commercial Consumers

•   67% of the commercial consumers are not aware about BEE label.

•   Awareness about BEE label is higher for urban (20%) rather than rural areas (6%)

•   Out of the 33% of the commercial consumers who are aware about BEE label, 60% came to know
    through media, 38% from Electricity Distribution Company and 2% through BEE

•   62% of the commercial consumers are not aware about Energy Audit and the rest 38% never
    conducted Energy Audit
                                                                                                 16
                 Agricultural Community in West Bengal


•   72% of the farmers use irrigation pumpsets between 8 a.m. and afternoon

•   Only 58% of the farmers are aware about lower tariff at night

•   Inspite of knowing that tariff at night is lower than day, they are not using the
    pumpsets in the day time since – “that is the time when water should be given and
    not at night” as quoted by one of the respondents

•   Only 1 farmer is using energy efficient pumpset (having a BEE label), though 36% are
    aware about energy efficient pumpsets.

•   However the perception is very skewed. Farmers using diesel and Kerosene use
    Chinese pumpsets which consume less fuel. This is their concept of energy efficient
    pump and not with the BEE labeled pumps. The local shops, company
    advertisements and feedback from fellow farmers are promoting these pumpsets



                                                                                    17
 In West Bengal, agriculture sector is one of prime consumers of fossil fuel (Kerosene,
 Diesel) especially in areas where government is not giving permission to set up electrical
 pumpsets

         SOURCES OF FUEL USED FOR RUNNING
              AGRICULTURE PUMPSETS                      DISTRICT WISE USE OF FUEL SOURCES IN AGRICULTURE
                                                                     ELECTRIC         DIESEL    KEROSENE

                                                  62%
                                                                                          58%                          56%
            27%      36%               ELECTRIC                     50%
                                       DIESEL           38%                                                      40%
                                       KEROSENE                           33%                   33%
             37%                                                                17%
                                                                                                       8%
                                                                                                            4%
                                                              0%
                                                  COOCH BEHAR      EAST MIDNAPORE              NADIA        SOUTH 24 PGS



Approximate calculation of the amount of diesel used in one season (3 months)

In the Radhanagar Gram Panchayat (Gosaba) there is 7,000 bigha (apprx) that is cultivated 3
times a year. Other than the monsoon season irrigation water is pumped and used in Boro
(summer) season. A well to do farmer uses 100 liters of diesel/kerosene each bigha in one
season. This means in the boro season 7,00,000 (apprx) liters of diesel/kerosene is burnt in
one Gram Panchayat.                                                                    18
             Solar Pumpset for Irrigation

•   Though 73% of the respondents were aware about existence of Solar pump sets ,yet none
    was found to be using it.

•   Majority of the Farmers expressed interest in solar pumpsets, yet they had the following
    questions –

     o   Will the solar pumps be able to give average performance of a 5 - 7.5 horse power
         pumpset?

     o   What will be the quality of its after sales service?

•   According to the respondents 53% do not know where the solar pump sets are available




                                                                                           19
                     Experience and Awareness among CSOs

•       91% of the CSOs did not have any prior experience of working on issues pertaining to RE and
        DSM. 71% of the CSOs have cited Lack of funding, 28% have cited lack of capacity and 8% as lack
        of consumer interest as the reason for not working on these issues

•       87% of the CSOs are not aware about the existence of a regulatory body in the electricity sector.


•       76% of the CSOs are not aware about the Electricity Act, 2003 and the role and responsibility
        assigned to the CSOs



                                      Two Case Studies in West Bengal

    •   Absence of a regulatory structure jeopardises the long term feasibility of RE initiatives –
        Gosaba and Moushani

    •   Innovative RE inititaives adopted by one of the local partners in Cooch Behar – distribution of
        hearing aid where the battery is charged through solar chargers


                                                                                                       20
                                Way Forward

•   Identifying the key areas and issues to focus on.

•   Plan the training workshops based on the key issues identified

•   Need Based sessions in the training workshops

•   To make it West Bengal specific

•   To understand the common problems and challenges faced by Gujarat and West
    Bengal chapters

•   Equal emphasis on both RE and DSM




                                                                                 21
Thank You




            22
•   In South 24 Pargana, the 4 pockets (where RE initiatives had been undertaken)
    selected were predominantly rural. Hence the tilt in this district was towards rural
    respondents

•   East Midnapore and Coochbehar had a balanced sample size

•   In Nadia the Chapra territory is predominantly rural. Here the RE users had shifted to
    Grid Connection


                         Sample composition across Districts
                                              URBAN   RURAL

                                                                                     165




                                                                       83

                61
                              49       51
        45
                                                                            39
                                                          20



        COOCH BEHAR          EAST MIDNAPORE                    NADIA        SOUTH 24 PGS
                                                                                             23
                      On Climate Change / Global Warming

Awareness about Climate Change / Global                     Importance of Climate Change vis-a-vis other
              Warming                                                   issues like Inflation

                                                                                6%
                 9%                                                   8% 6%                 MUCH LESS IMPORTANT
                                                                                            THAN OTHER ISSUES
                                                                                            SOMEWHAT LESS
                                                                                            IMPORTANT
                                          NO
                                                                                16%         SOMEWHAT MORE
                                                                                            IMPORTANT
                                          YES
                                                                                            MUCH MORE IMPORTANT
                                                                                            THAN OTHER ISSUES

          91%                                                   64%                         DONT KNOW




                          Perception of various stakeholders on the
                        areas that will be affected by Climate Chnage


                                                           RAINFALL PATTERN
                                       13%
                                                           LAND USE PATTERN
                         32%                   6%          AGRICULTURE
                                                           TREES AND FOREST
                                                15%        WATER AVAILABILITY
                                                           ENERGY
                                                           HEALTH
                            16%           10%
                                     6%                    ALL OF THE ABOVE
                                                                                                            24
                                  2%
      General Perception and Awareness on Renewable Energy…….(contd.)

     GENERAL PERCEPTION ABOUT THE COST                    RESPONSE FROM STAKEHOLDERS WHO THINK COST OF RE
                                                           IS HIGHER COMPARED TO CONVENTIONAL ELECTRICITY
                OF USING RE
                                                                    5%
                                                                                                      GOVERNMENT SHOULD
                                                                                                      PROVIDE MORE SUBSIDY

       31%         25%         VERY HIGH
                               JUST COMPARABLE                                  45%                   INVEST MORE IN R&D TO
                                                                                                      IMPROVE TECHNOLOGY,
                               LOW
                         5%                                                                           WHICH RESULTS IN
                               DON’T KNOW                                                             DECREASE IN PRICE
                                                           50%                                        SURCHARGE ON OTHER
             39%                                                                                      SOURCES OF SUPPLY




                                                         Perception on the Cost of RE vs Cost of
Majority of the respondents who said                            Conventional Electricity
that RE is cheaper/costlier were                           UNELECTRIFIED   GRID CONNECTED         OFF GRID

talking about installation of Rooftop                                                       64%
                                                                                52%
Solar Panels. The idea of Grid                   43%                                                      41%
connected solar is not predominant                     25% 22%
                                                                                      29%

among the respondents.
                                                                       5% 7%                         5%         7%
                                                                  0%

                                                  VERY HIGH          JUST             LOW           DON’T KNOW
                                                                  COMPARABLE
         General Perception and Awareness on Renewable Energy…….(contd.)


Percentage of Grid Connected Consumers willing                              How much extra the Grid Connected Consumers are
   to pay extra money for using expensive RE                                     willing to Pay for using expensive RE?
                                                                                                    1%     1%

                                                                                               9%
                         21%                                                                                                            0% TO 20%

                                                         NO                                                                             20% TO 30%

                                                         YES                                                                            30% TO 40%
                                                                                                                                        40% TO 50%
             79%
                                                                                                                                        50% OR ABOVE
                                                                                                           89%



              Income Category wise Analysis of Willingness to pay Extra for using RE
                                    0% TO 20%      20% TO 30%        30% TO 40%     40% TO 50%       50% OR ABOVE
                                            1%                                    1%                       1%
       5%               2%                  2%                  1%
                        5%                                                        8%                 9%
                                                                                                                      17%
                                                                                                                                      14%


       50%                                 47%                 55%
                        32%                                                       53%                58%
                                                                                                                      42%
                                                                                                                                      14%



  BELOW POVERTY    UPTO Rs 10,000     20,000 - 40,000   40,000 - 75,000    75,000 - 1,00,000 1,00,000 - 5,00,000    5,00,000 -   ABOVE 10,00,000
       LINE                                                                                                         10,00,000
                  Awareness about Electrical Equipments using RE - Households
                                                                           REASONS FOR NOT USING RE EQUIPMENTS ACCORDING DIFFERENT INCOME
                                                                                                      CATEGORIES
                                                                                              INITIAL COST TO PURCHASE THE EQUIPMENT IS EXPENSIVE
   Percentage of Households using
                                                                                              PRODUCT QUALITY IS NOT VERY GOOD
 Electrical Equipments that run on RE
                                                                                              POST SALE SERVICE IS NOT RELIABLE
                                                                                              FINANCIAL SUPPORT IS NOT AVAILABLE
                                                                                                                             0%                               0%
                                                                                                               25%           6%         25%
            27%                                   NO
                                                                               13%              25%
                                                                13%
                                                                               0%               6%             38%
                                                  YES                          11%                                                      50%                   2%
                                                                                                11%                         22%
                       73%                                       0%
                                                                                                               44%
                                                                 9%                                                                     11%
                                                                               12%              29%
                                                                                                               18%           5%         25%

                                                              BELOW           UPTO Rs          20,000 -      40,000 -     75,000 -    1,00,000 -         5,00,000 -
                                                            POVERTY LINE       10,000           40,000        75,000      1,00,000     5,00,000          10,00,000



                               URBAN                                                                              RURAL
              URBAN COOCH BEHAR        URBAN EAST MIDNAPORE
                                                                                               RURAL COOCH BEHAR         RURAL EAST MIDNAPORE
              URBAN NADIA              URBAN SOUTH 24 PGS
                                                                                               RURAL NADIA               RURAL SOUTH 24 PGS

                         20%                                                                                 0%
     32%                                    38%                                         19%                                   13%
                          0%                                                                                25%
                         20%                                                                                                  25%
                                             0%                                                                                                    57%
     23%                                                                                47%
                                            25%                100%                                                           13%
     23%                 60%                                                                                75%                                    14%
                                            38%                                         21%                                   50%                  14%
     23%
                                                                                        14%                                                        14%
                                                                  0%
INITIAL COST TO   PRODUCT QUALITY IS POST SALE SERVICE IS FINANCIAL SUPPORT     INITIAL COST TO       PRODUCT QUALITY POST SALE SERVICE FINANCIAL SUPPORT
 PURCHASE THE       NOT VERY GOOD       NOT RELIABLE       IS NOT AVAILABLE      PURCHASE THE         IS NOT VERY GOOD IS NOT RELIABLE IS NOT AVAILABLE
 EQUIPMENT IS                                                                    EQUIPMENT IS                                                            27
   EXPENSIVE                                                                       EXPENSIVE
        Awareness about Electrical Equipments using RE - FARMERS
                                                                               REASONS FOR NOT USING SOLAR PUMPSETS
Awareness about Solar Pumpsets

                                                                                                                        INITIAL COST IS VERY
                                                                                                 23%                    HIGH
      27%
                                                                                                                        AFTER SALE SERVICE IS
                                                  NO                                                                    NOT RELIABLE
                                                  YES                                                  6%               FINANCIAL SUPPORT IS
                                                                            53%
                                                                                                                        NOT AVAILABLE
                      73%
                                                                                                 18%                    DON'T KNOW WHERE IT
                                                                                                                        IS AVAILABLE


                         REASONS FOR NOT USING SOLAR PUMPSETS AS CITED BY FARMERS BELONGING TO
                                             DIFFERENT INCOME CATEGORIES
                            BELOW POVERTY LINE     UPTO Rs 10,000        20,000 - 40,000        40,000 - 75,000
                            75,000 - 1,00,000      1,00,000 - 5,00,000   5,00,000 - 10,00,000   ABOVE 10,00,000




                      25%
                                                                                     33%                             33%



                                                     100%                            33%
                                                                                                                     44%
                      75%
                                                                                     0%

                                                                                     33%                             11%
                                                                                                                     11%

            INITIAL COST IS VERY HIGH      AFTER SALE SERVICE IS NOT     FINANCIAL SUPPORT IS NOT           DON'T KNOW WHERE IT IS        28
                                                   RELIABLE                     AVAILABLE                          AVAILABLE
DIFFERENT SOURCES OF RE USED AND THE VARIOUS PROBLEMS FACING THE RE USERS

                                                                    DISTRICT WISE ANALYSIS OF THE
  RE SOURCES USED FOR ELECTRICITY                                     VARIOUS RE SOURCES USED
                                                                                   SOLAR   BIOMASS
               0%


  0%     15%                                                                                                  96% 100%

                                       SOLAR
                                       WIND
                                       BIOMASS
                                       BIOGAS
                                                             0%     0%        0%    0%       4%    0%
                    85%
                                                           COOCH BEHAR          EAST          NADIA          SOUTH 24 PGS
                                                                             MIDNAPORE



                                                         DISTRICT WISE ANALYSIS OF THE PROBLEMS FACING RE
  PROBLEMS FACING RE USERS IN                                              CONSUMERS
                                                                            NO SERVICE CENTRES NEARBY
        WEST BENGAL                                                         REPAIRING TAKES TIME
                                                                            DAMAGED PARTS CAN NOT BE REPAIRED
                                                                                            75%
          7%
                               NO SERVICE CENTRES
                               NEARBY                                                                            48% 45%
                    47%        REPAIRING TAKES TIME
                                                                                                  25%
   46%
                               DAMAGED PARTS CAN
                               NOT BE REPAIRED                                                                              6%
                                                      0% 0% 0%            0% 0% 0%                      0%

                                                      COOCH BEHAR        EAST MIDNAPORE        NADIA
                                                                                                                            29
                                                                                                                 SOUTH 24 PGS
QUALITY OF SERVICE RELATED ISSUES                              Quality of Service Related Problems faced by Grid
      3%                                                              Connected and Off Grid Consumers
                            DONT KNOW
                                                                              GRID CONNECTED         OFF GRID
14%                         FREQUENT POWER CUT
        17%                                                                                       77%

                    6%      VOLTAGE                                                                                      50%
                            FLUCTUATION
                            BOTH                         17%     20%
                                                                                     13%                 13%
60%                                                                          2%                                     3%
                            NONE OF THE ABOVE
                                                       FREQUENT POWER         VOLTAGE                BOTH       NONE OF THE ABOVE
                                                             CUT            FLUCTUATION




                       QUALITY OF SERVICE RELATED ISSUES FACING VARIOUS STAKEHOLDERS
              DONT KNOW      FREQUENT POWER CUT       VOLTAGE FLUCTUATION     BOTH         NONE OF THE ABOVE

                                                                  7%                 4%                 12%
              57%             16%
                                                                  10%             14%
                                                                                                        19%
                              9%                11%                                                      3%
              37%
                              10%                                                 20%                   17%
                                                                  23%
              43%             13%
                                                                                  19%                   33%
                              13%               4%
              36%                                                10%
                                                                  0%                0%
           HOUSEHOLD      AGRICULTURAL    INDUSTRIAL        GOVERNMENT           PRIVATE            NGO / CSO
                                                             INSTITUTION       INSTITUTION
                                                                       LOCALITY WISE AN ALYSIS OF THE VARIOUS TIME OF DAY WHEN THE
TIME OF DAY WHEN THE QUALITY OF SERVICE RELATED
                                                                                           PROBLEMS INCREASE
              PROBLEMS INCREASE
                                                                                               URBAN        RURAL
                                         MORNING
                  5%
                       10%               AFTERNOON                                 7%
                                                                                                     28%
      38%                                                         6%                                                                   41%
                                                                                                                          19%
                                         EVENING

                         32%             NIGHT
                                                                                   15%
                                                                                                     39%
                                         NO FIXED TIME /          4%                                                                   33%
            15%                                                                                                            9%
                                         IRREGUALR

                                                               MORNING          AFTERNOON           EVENING               NIGHT   NO FIXED TIME /
                                                                                                                                    IRREGUALR



        QUALITY OF SERVICE RELATED ISSUES AS EXPERIENCED BY
         DIFFERENT CATEGORY OF ELECTRICITY USERS DURING
                       VARIOUS TIME OF DAY                                                  ELECTRICAL EQUIPMENTS INSTALLED TO DEAL
                                                                                             WITH QUALITY OF SERVICE RELATED ISSUES
                              GRID CONNECTED     OFF GRID


                                                                   15%                                11%
                                       16%                                                                                        VOLTAGE
                         8%
                                                                                                                                  STABILIZER
      14%                                              48%                                    21%                                 INVERETER

                                       35%                         43%                                                            GENERATOR
                        10%                                                                                         68%

       3%                                              9%

    MORNING        AFTERNOON         EVENING          NIGHT   NO FIXED TIME /
                                                                IRREGUALR
                SOURCE OF INFORMATION FOR VARIOUS STAKEHOLDER
                                 CATEGORIES
UNELECTRIFIED    HOUSEHOLD   AGRICULTURAL   INDUSTRIAL   GOVERNMENT INSTITUTION   PRIVATE INSTITUTION   NGO / CSO




 19%                                                                                                     15%
                      21%                                      24%
                                            36%                                    40%                   14%
 15%                  10%                                       7%
                      11%                                                                                10%
 10%                                                           19%                  0%
                                            14%                                                          11%
  6%                  10%
                                                                2%
                                                                2%
  8%                                                                                                     12%
                       9%
                                            25%                                    40%


 39%                                        0%
                                            4%                 40%
                      39%                                                           0%                   38%
                                            21%                                    20%
  3%                   0%                                       5%                  0%                    0%
MEDIA              ELECTRICITY    SEMINAR/CONFERNCE COURSE CURRICULUM        BEE AWARENESS      OWN OBSERVATION &
                  DISTRIBUTION                          IN FORMAL              GENERATION           PRACTICE
                    COMPANY                             EDUCATION             PROGRAMMES




                                                                                                                    32
HOW DO YOU IDENTIFY ENERGY EFFICIENT                                      LOCALITY WISE ANALYSIS OF HOW THE
            PRODUCTS                                                     HOUSEHOLDS IDENTIFY ENERGY EFFICIENT
                                                                                      PRODUCTS
                                                                                                   URBAN        RURAL

                                                                                                                                      89

                  36%                      STAR RATING
                                           BEE LABELLING                        48
                                                                                                                               33
    62%                                    DON’T KNOW
                                                                    23
                                                                                                     3          2
                       2%
                                                                   STAR RATING                     BEE LABELLING               DON’T KNOW



                                                                Level of satisfaction from use of energy efficient
                                                                products vis-a-vis period of use of such products
   Does your Household have Energy Efficient
                  Products                                                     LESS THAN 03 MONTHS         03-06 MONTHS
                                                                               06-12 MONTHS                OVER 12 MONTHS


                                                                                                   81%                                      83%
                       18%                                                                                               77%
                                                                         72%

                                                 NO
                                                 YES
                                                                   17%                       13%
                                                                                                                9% 10%
            82%                                            3% 7%                     2% 4%                 3%                   6% 6% 6%

                                                           EXTREMELY HIGH               HIGH                    MEDIUM              LOW


                                                                                                                                            33
  Perception of stakeholders on whether use of               Perception of stakeholders on whether use
   energy efficient products can help reducing               of energy efficient products can help reduce
                  electricity bill                                    the problem of power cut



                       8%                                                          16%



                                                     NO                                                      NO

                                                     YES                                                     YES


                                                                       84%
                 92%



Percentage of stakeholders using Energy Efficient           Reasons for not using Energy Efficient
                   Products                                               Products
                                                                                             NOT AVAILABLE


                                                                                             EQUIPMENT COST IS VERY
                         17%                                                                 HIGH

                                                           28%               28%             PRODUCT QUALITY IS NOT
                                                                                             VERY GOOD/RELIABLE
                                                    NO
                                                                                             AFTER SALES SERVICE IS
                                                    YES                                      NOT AVAILABLE/RELIABLE

                                                                                             NOT AWARE FROM
                                                           12%                               WHERE I CAN PURCHASE
                                                                             18%             IT
           83%                                                                               NOT SURE ABOUT ITS
                                                                 10%                         BENEFITS

                                                                       4%
                                                                                                              34
   AWARENESS ON THE BEE STAR RATING AND                   LOCALITY WISE AWARENESS ABOUT BEE LABEL
LABELLING STANDARDS OF ELECTRICAL APPLIANCES                                    NO   YES


                                                            24%
                                                                          20%              19%
        33%

                                               NO
                                               YES
                                                                                                         6%
                          67%


                                                                  URBAN                          RURAL




                                                                    AWARENESS ABOUT ENERGY AUDIT
    SOURCE OF iNFORMATION FOR BEE LABELING
           2%



                                   MEDIA
                                                                                 38%         NO
  38%
                                   ELECTRICITY
                                   DISTRIBUTION COMPANY                                      DONT KNOW WHAT IS
                    60%                                      62%                             ENERGY AUDIT
                                   BUREAU OF ENERGY
                                   EFFICIENCY




        The concept of energy conservation is limited to installation of CFL & TUBE                           35
      TIME OF RUNNING THE AGRICULTURE                                            AWARENESS ABOUT AGRICULTURE
                 PUMPSETS                                                                TOD TARIFF

               7%
                      14%
          7%
                                                 BEFORE 8 AM
                                                 AFTER 8 AM                                       42%                 NO
                                                 EVENING                                                              YES
                                                                                       58%
                                                 NIGHT

                72%



                                  AWARENESS ABOUT TOD TARIFF VIS-A-VIS TIME OF RUNNING PUMPSETS
                                                               NO   YES

                                              70%


                                                         50%

                            36%


                                                                                                                14%
                10%                                                       10%                     10%
                                                                                  0%

                    BEFORE 8 AM                 AFTER 8 AM                  EVENING                     NIGHT



Inspite of knowing that tariff at night is lower than day 50% is using the pumpsets in the day
time since – “that is the time when water should be given and not at night”……one of the
                                                                                            36
respondents
AWARENESS ABOUT ENERGY EFFICIENT PUMPSETS


                                                    Farmers       understand      energy
                                                    efficiency only in terms of fuel use
       36%                                          which is again dependent on the
                                             NO
                                                    company’s      advertisement     and
                                             YES
                     64%                            feedback from other farmers

                                                   REASONS FOR NOT USING ENERGY EFFICIENT
                                                                 PUMPSETS

      Whether using Energy Efficient
                                                                               INITIAL COST TO
               Pumpsets                                                        PURCHASE THE
                                                                               EQUIPMENT IS
     10%                                                10%                    EXPENSIVE
                                                                               POOR QUALITY
                                                                  29%
                                       NO
                                                                               POST SALE SERVICE IS
                                       YES
                                                                               NOT RELIABLE
                                                                         3%
                   90%                              55%
                                                                        3%     I WAS NOT AWARE OF
                                                                               SUCH A PRODUCT




                                                                                                 37

				
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