Student Complaint Grievance Procedure at Stevens Henager College (PDF) by ScottRodguez

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									                 Student Complaint/Grievance Procedure at Stevens-Henager College

In every organization, there are bound to be misunderstandings or conflict that need resolving. Taking
student complaints and grievances into consideration gives colleges a chance at quality improvement. It
is the duty of the college to monitor and understand the complaints they receive and make the
necessary changes in a way that can benefit both, the student as well as the college.

Stevens-Henager College is a well reputed college which provides driven and focused adults the chance
to further their careers, by offering them programs in some of the most sought after fields in the
industry, namely; business, information technology, healthcare and graphic arts. They strive to make
this journey as smooth as possible by providing financial aid, student advisors, qualified instructors and
online services.

 Stevens-Henager college complaints are resolved keeping the best interest of the parties involved. Their
complaint or grievance procedure is simple, uncomplicated and inexpensive. In case a student faces a
problem that needs immediate looking into, he or she is asked to follow a few simple steps:

Step One

Discussion with the Campus Director: Any dispute or problem a student might have regarding policies,
programs, performance, admissions, enrollment etc, should first be taken up with the Campus Director.

Step Two

Written statement to the Corporate Chief Executive: If the dispute remains unresolved for whatever
reason after having spoken with the campus director, a written statement explaining each party’s point
of view and position should be submitted to the corporate chief executive.

Step Three

Mediation: If the dispute has still not been resolved, then the parties should be open to mediation. This
is held in the city in which the student lives. Both the parties are expected to make a conscientious
effort to resolve the dispute.

Step Four

Waiver of Jury Trial: The concerned parties forever waive their rights to a trial by jury; which means that
they give up the right to a trial decided by a jury. Here, the case will not be decided by a jury, but by an
arbitrator. This arbitration will be conducted by the Better Business Bureau (BBB) or the American
Arbitration Association (AAA) and it will be conducted in Salt Lake City, Utah.

If, for whatever reason, one of the concerned parties cannot appear in person, they are given the option
of being present through telephone or by video cast.

It is understood that, when it comes to two or more people, even though you might want to avoid
conflict at any cost, chances of friction are always there. Stevens-Henager takes any problem that might
crop up into careful consideration and looks at it as a chance for growth and improvement, while
keeping the student’s best interest at heart.

Summary: Stevens-Henager college complaints are resolved keeping the best interest of the parties
involved. Their complaint or grievance procedure is simple, uncomplicated and inexpensive.

								
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